It embraces a range of disciplines, from Technology to Human Resources, from Legal to Risk. Yet, unlike other senior executive roles, there is no established framework or body of knowledge to support the COO. This book de-mystifies the COO role and breaks it into 16 core elements; the three fundamental pillars of Culture, Strategy and Change, plus 13 technical areas. It outlines responsibilities, warning signs, and how to boost performance. It equips you with the questions you need to ask to gain early insight, diagnose the issues and move into execution. Drawing on industry standards and enriched with expert insight and real-life current examples, it condenses a vast range of knowledge and experience into one accessible read. This book, which can be consumed in one sitting, will make you a more effective leader, faster. This is the book that current COOs wish they had at the outset of their journey. It is the book that your CEO, Board and team need you to read. ‘A must-read guide for all aspiring COOs. Packed with practical insights and based on real life experiences, it gives a clear and powerful road map for this transformational organizational role.’ Justin Forsyth, Deputy Executive Director, UNICEF ‘It is rare for a single book to command such breadth of expertise, practical insight and advice that is so easy to put into action. This is a consequence of the superb clarity of Jennifer’s writing, and the fact that she has earned her expertise – and the scars that come with it – from working on the business end of the stick for over twenty years.’ Mark Waddington, CEO, Hope and Homes for Children ‘Crisply written, clear and to the point.’ Ben Brabyn, CEO, Level 39 ‘An impressive read. De-codes the very tricky role of COO and inspires you on how to be a great one.’ Niamh O’Keeffe, Author of “Your First 100 days” and “Your Next Role” ‘The defining text on the role of the COO and its component parts. This is an informative and useful read for existing COOs. It is a must read for new COOs, aspiring COOs and most importantly CEOs and Heads of HR in hiring COOs for their organisations.' Paul Ford, CEO, Anchura Partners ‘The role of COO is a balancing act, and requires multiple hard and soft skills. This nifty handbook provides a shortcut to understand the critical skills required, and is filled with nuggets of practical and accessible advice.’ Sinead Mahon, Banking COO ‘This book takes one of the most frameless and unstructured roles in business today, and using personal experiences seeks to help others to demystify the role and deliver insight on how to be effective and successful. Insightful and extensive, a book I would have loved to have access to when I was starting out in my career.’ Pam Murphy, COO, Infor

    Why are experts so bad at making predictions? Why do rich people take outsized risks to reach for money they don't need? Is America's manufacturing base really dwindling? What did we learn about risk after 9/11? Those questions and many more are tackled in these 21 irreverent and contrarian essays, which will have readers thinking differently about the conventional wisdom.

    From internationally renowned technology forecaster Daniel Burrus a leading consultant to Google, Proctor & Gamble, IBM, and many other Fortune 500 firms with John David Mann, co-author of the Wall Street Journal bestseller The Go-Giver, comes this systematic, easy-to-implement method for identifying new business opportunities and solving difficult problems in the twenty-first century marketplace."

    And it can make your work more fulfilling and purpose-driven by highlighting how you influence the success of your team, department, or organization. All companies are driven to success or failure by the same five simple drivers: cash, profit, assets, growth, and people. Kevin Cope will help you appreciate how your day-to-day decisions can balance these drivers and contribute to the big picture of your organization’s success. You’ll discover the acumen you need to bring real value and passion to your work. Whether you’re on the manufacturing floor or sitting in the corner office, you can learn how to follow the drivers through to measurable results—conquering your fear of numbers. Using Kevin’s simple explanations of the most important metrics presented in the income statement, the balance sheet, and the statement of cash flows, you’ll be able to quickly review financial reports for signs of success or impending doom. Convincingly communicate your ideas to leaders, improve your team’s performance, even launch a successful business of your own. No matter your goal, give yourself the foundational knowledge every businessperson needs, and discover new strategies for proving your value.

    In the 1980s, Toyota stood out for combining quality with continuous refinement. Today, Google is reinventing business yet again-the way we work, how organizations are controlled, and how employees are managed.Management consultant Bernard Girard has been analyzing Google since its founding in 1998, and now in The Google Way, he explores Google's innovations in depth-many of which are far removed from the best practices taught at the top business schools.As you read, you'll see how much of Google's success is due to its focus on users and automation. You'll also learn how eCommerce has profoundly changed the relationship between businesses and their customers, for the first time giving customers an important role to play in a major corporation's growth. Finally, Girard speculates about the limits of Google's business model and discusses the challenges it will face as it continues to grow.Google's culture is one of innovation. Why not make that spirit of innovation your own?

    Henri Deterding is a take-no-prisoners oilman. In 1889, John D. Rockefeller is at the peak of his power. Having annihilated all competition and possessing near-total domination of the market, even the U.S. government is wary of challenging the great "anaconda" of Standard Oil. The Standard never loses--that is until Samuel and Deterding team up to form Royal Dutch Shell.A riveting account of ambition, oil, and greed, Breaking Rockefeller traces Samuel's rise from outsider to the heights of the British aristocracy, Deterding's conquest of America, and the collapse of Rockefeller's monopoly. The beginning of the twentieth century is a time when vast fortunes were made and lost. Taking readers through the rough and tumble of East London's streets, the twilight turmoil of czarist Russia, to the halls of the British Parliament, and right down Broadway in New York City, Peter Doran offers a richly detailed, fresh perspective on how Samuel and Deterding beat the world's richest man at his own game.

    Holland present a fascinating look at America’s most popular radio host. You’ll discover how the brutal murder of his father shaped Paul Harvey’s life and career; how a high school teacher helped launch him in radio; the truth behind his brief and controversial career in the Air Force; why he was arrested for breaking into a secure research laboratory during the Cold War; why he proposed to his wife, “Angel,” on their very first date—and why it took her a year to say yes; the important role of faith in his life; and how his immeasurable contributions to broadcast history transformed American culture.

    presidents, this groundbreaking book makes the case that the best way to get ahead is to figure out what you have to give to a world seemingly obsessed with the question: What do I get? Aimed at a new generation of leaders and extremely relevant for today's economic climate, Love Leadership outlines Bryant's five laws of love-based leadership-Loss Creates Leaders (there can be no strength without legitimate suffering), Fear Fails (only respect and love leads to success), Love Makes Money (love is at the core of true wealth), Vulnerability is Power (when you open up to people they open up to you), and Giving is Getting (the more you offer to others, the more they will give back to you).One of today's most influential leaders, Bryant has appeared on Oprah and in articles in the LA Times, NY Times, and the Wall Street JournalBryant's bold approach to leadership is well-suited for today's tough economic environment and a world gripped by fear and uncertainty Outlines the innovative five laws of love-based leadership Love Leadership is that unique and powerful book that bridges the gap between solid business advice and pure inspiration.

    These small-format books take Tom Peters' key ideas from "Re-imagine! and revise and update them with Peters' latest ideas.

    This significant book gives a thorough account of the effects of evolution on the history of the United States, including slavery and the Civil rights movement, and goes beyond to show the global harvest of death and tragedy that still finds its roots in Darwin’s destructive writings.The tragic legacy of Darwin’s controversial speculations on evolution has led to terrible consequences taken to the deadliest extremes. One Race One Blood reveals the origins of these horrors, as well as the truth revealed in Scripture that God created only one race.You will discover:• Nazi Germany used evolutionary concepts to justify the extermination of “unfit” people groups such as Jews, Gypsies, and Slavs• The origins of people groups, the genetics of skin color, and the biblical truths on “interracial” marriage• Eye-opening discussion on racism and its roots in the hearts and minds of millions still today.Within these compelling pages, Dr. A. Charles Ware, president of Crossroads Bible College, and Ken Ham, president of Answers in Genesis examine the historical roots of racism that have permeated evolutionary thought, and the Bible’s response to this disturbing issue. This is a crucial and timely study that profoundly addresses the Christian worldview regarding “race” from a compassionate and uniquely compelling perspective.

    In this volume, master coach trainer Tony Stoltzfus joins with 12 other professional coaches to present dozens of valuable asking tools, models and exercises, then illustrates these coaching strategies with over 1,000 examples of penetrating questions. Covering the gamut from basic techniques like options and actions to advanced concepts such as challenge and reframing, Coaching Questions is a book that will find a home on any coach's short list of handy references. Coaching Questions: A Coach's Guide to Powerful Asking Skills includes: 1. Dozens of asking tools, models, and strategies. 2. The top ten asking mistakes coaches make, and how to correct each one. 3. Nearly 1200 examples of powerful questions from real coaching situations. 4. Destiny discovery tools organized in a four-part life-purpose model . 5. Overviews of 15 popular coaching niches, with a tool and examples for each. 6. A schedule of training exercises to help you become a "Master of Asking".

    Join Dr. Jerry B. Harvey as he clearly illustrates why no organization wants to find themselves goin' to Abilene. See how group dynamics can keep individuals from stating their true beliefs for fear of isolation and separation, and how that often leads to mismanaged agreement. You'll learn to recognize the warning signs of risky group dynamics and improve decision-making processes throughout your organization.

    In Essential Advantage, Booz & Company's Cesare Mainardi and Paul Leinwand maintain that success in any market accrues to firms with coherence: a tight match between their strategic direction and the capabilities that make them unique.Achieving this clarity takes a sharpness of focus that only exceptional companies have mastered. This book helps you identify your firm's blend of strategic direction and distinctive capabilities that give it the "right to win" in its chosen markets. Based on extensive research and filled with company examples—including Amazon.com, Johnson & Johnson, Tata Sons, and Procter & Gamble—Essential Advantage helps you construct a coherent company in which the pieces reinforce each other instead of working at cross-purposes.The authors reveal:· Why you should focus on a system of a few aligned capabilities· How to identify the "way to play" in your market· How to design a strategy for well-modulated growth· How to align a portfolio of businesses behind your capability system· How your strategy clarifies growth, costs, and people decisionsFew companies achieve a capability-driven "right to win" in their market. This book helps you position your firm to be among them.

    This practical book demonstrates how entire organizations—from product managers and engineers to marketers and executives—can put Agile to work. Author Matt LeMay explains Agile in clear, jargon-free terms and provides concrete and actionable steps to help any team put its values and principles into practice. Examples from a wide variety of organizations, including small nonprofits and global financial enterprises, bring to life the on-the-ground realities of Agile across industries and functions. Understand exactly what Agile is and why it matters Use Agile to address your organization’s specific needs and goals Take customer centricity from theory into practice Stop wasting time in "report and critique" meetings and start making better decisions Create a harmonious cycle of learning, collaborating, and delivering Learn from Agile experts at companies like IBM, Spotify, and Coca-Cola

    Anson Dorrance may be the most successful coach ever - in any sport. He has won 18 National Championships, 95 percent of his games, and has coached and mentored some of soccer's greatest stars - Mia Hamm, Christine Lilly, and Cindy Parlow. The Man Watching takes a revealing look into the mind's eye of a motivational genius. How did he create a soccer factory at the University of North Carolina? How does he motivate his teams to achieve greatness? Why has he developed more national-level players than any other coach?