. . . Acquire and keep these traits and success should follow."--Coach John WoodenJohn Wooden's goal in 41 years of coaching never changed; namely, to get maximum effort and peak performance from each of his players in the manner that best served the team. Wooden on Leadership explains step-by-step how he pursued and accomplished this goal. Focusing on Wooden's 12 Lessons in Leadership and his acclaimed Pyramid of Success, it outlines the mental, emotional, and physical qualities essential to building a winning organization, and shows you how to develop the skill, confidence, and competitive fire to "be at your best when your best is needed"--and teach your organization to do the same.Praise for Wooden on Leadership"What an all-encompassing Pyramid of Success for leadership! Coach Wooden's moral authority and brilliant definition of success encompass all of life. How I admire his life's work and concept of what it really means to win!"--Stephen R. Covey, author, The 7 Habits of Highly Successful People and The 8th Habit: From Effectiveness to Greatness"Wooden On Leadership offers valuable lessons no matter what your endeavor. 'Competitive Greatness' is our goal and that of any successful organization. Coach Wooden's Pyramid of Success is where it all starts." --Jim Sinegal, president & CEO, Costco

    Maxwell's thirty years of experience teaching people how to make a significant difference in their organizations.Don't wait for that promotion!Start leading NOW... right where you are!What's the number one question leadership expert John C. Maxwell is asked while conducting his leadership conferences?  "How can I implement what you teach when I'm not the top leader?"Is it possible to lead well when you're not the top dog?  How about if the person you work for is a bad leader?  The answer is a resounding yes!  Welcome to The 360° Leader.  People who desire to lead from the middle of organizations face unique challenges.  And they are often held back by myths that prevent them from developing their influence.  Dr. Maxwell, one of the globe's most trusted leadership mentors, debunks the myths, shows you how to overcome the challenges, and teaches you the skills you need to become a 360° leader.If you have found yourself trying to lead from the middle of the organization, as the vast majority of professionals do, then you need Maxwell's insights.  You have a unique opportunity to exercise influence in all directions-up (to the boss), across (among your peers), and down (to those you lead).The good news is that your influence is greater than you know.  Practice the disciplines of 360° leadership and the opportunities will be endless... for your organization, for your career, and for your life.

    Focusing on cutting-edge leadership, management systems, processes, procedures, and techniques, the authors synthesize changes such as: Increasing cultural diversity.Powerful new social responsibility initiatives.The arrival of a truly global marketplace. This is an inspiring book for managers, consultants, strategists, and leaders planning for success in the business world in the 21st century.

    No other job pulls people in so many directions at once. Users interrupt you constantly with requests, preventing you from getting anything done. Your managers want you to get long-term projects done but flood you with reques ... Available here:readmeaway.com/download?i=0596007833Time Management for System Administrators: Stop Working Late and Start Working Smart PDF by Thomas A. LimoncelliRead Time Management for System Administrators: Stop Working Late and Start Working Smart PDF from O'Reilly Media,Thomas A. LimoncelliDownload Thomas A. Limoncelli’s PDF E-book Time Management for System Administrators: Stop Working Late and Start Working Smart

    In this book, Agile Alliance cofounder Mike Cohn discusses the philosophy of agile estimating and planning and shows you exactly how to get the job done, with real-world examples and case studies.Concepts are clearly illustrated and readers are guided, step by step, toward how to answer the following questions: What will we build? How big will it be? When must it be done? How much can I really complete by then? You will first learn what makes a good plan-and then what makes it agile.Using the techniques in Agile Estimating and Planning , you can stay agile from start to finish, saving time, conserving resources, and accomplishing more. Highlights include:Why conventional prescriptive planning fails and why agile planning works How to estimate feature size using story points and ideal days--and when to use each How and when to re-estimate How to prioritize features using both financial and nonfinancial approaches How to split large features into smaller, more manageable ones How to plan iterations and predict your team's initial rate of progress How to schedule projects that have unusually high uncertainty or schedule-related risk How to estimate projects that will be worked on by multiple teams Agile Estimating and Planning supports any agile, semiagile, or iterative process, including Scrum, XP, Feature-Driven Development, Crystal, Adaptive Software Development, DSDM, Unified Process, and many more. It will be an indispensable resource for every development manager, team leader, and team member.

    The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures.The book begins with a review of the principles of the Toyota Way through the 4Ps model-Philosophy, Processes, People and Partners, and Problem Solving. Readers looking to learn from Toyota's lean systems will be provided with the inside knowledge they need toDefine the companies purpose and develop a long-term philosophyCreate value streams with connected flow, standardized work, and level productionBuild a culture to stop and fix problemsDevelop leaders who promote and support the systemFind and develop exceptional people and partnersLearn the meaning of true root cause problem solvingLead the change process and transform the total enterpriseThe depth of detail provided draws on the authors combined experience of coaching and supporting companies in lean transformation. Toyota experts at the Georgetown, Kentucky plant, formally trained David Meier in TPS. Combined with Jeff Liker's extensive study of Toyota and his insightful knowledge the authors have developed unique models and ideas to explain the true philosophies and principles of the Toyota Production System.

    Unabridged. 8 CDs.

    Volume 1 (this book) is a reprint of the original 1910 edition (published by Luzac & Co., London) of Sun Tzu on the Art of War: The Oldest Military Treatise in the World by Lionel Giles. The Chinese text, Giles' English translation, as well as his extensive notes are all faithfully reproduced. A Wade-Giles to Pinyin conversion table has been added to make the original classic more useful for the modern student. Volume 2, available separately, includes each chapter in Chinese traditional characters, the pinyin transcription, as well as the English translation.

    Divided into two halves, the first part of the book shows how a company culture is created and sustained (and the implications for company growth); the second half provides a practical step-by-step guide, covering everything you need to know about planning and implementing a culture programme in your business.

    Drucker's classic and preeminent work on management and effectiveness -- The Effective Executive. Here Drucker and Maciariello provide executives, managers, and knowledge workers with a guide to effective action -- the central theme of Drucker's work. The authors take more than one hundred readings from Drucker's classic work, update them, and provide provocative questions to ponder and actions to take in order to improve your own work. Also included in this journal is a space for you to record your thoughts for later review and reflection. The Effective Executive in Action will teach you how to be a better leader and how to lead according to the five main pillars of Drucker's leadership philosophy.

    TheSkilled Facilitator Fieldbook is the next-step resourcethat offers consultants, facilitators, managers, leaders, trainers, coaches, and anyone that works within the field of facilitation, the tools, exercises, models, and stories that will help themdevelop sound responses to a wide range of challenging situations.The book spans the full scope of the successful SkilledFacilitator approach and includes information on how to getstarted and guidance for integrating the approach within existingorganizational structures and processes.

    In Self Leadership and the One Minute Manager, readers will learn that accepting personal responsibility for their own success leads to power, freedom, and autonomy.Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show readers how to apply the world-renowned Situational Leadership® II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protégé named Cayla, Steve learns the three secrets of self leadership. His newfound skills not only empower Steve to keep his job, but also show him how to ditch his victim mentality to continue growing, learning, and achieving.For decades, millions of managers in Fortune 500 companies and small businesses around the world have followed Ken Blanchard’s management methods to increase productivity, job satisfaction, and personal prosperity. Now, this newly revised edition of Self Leadership and the One Minute Manager empowers people at every level of the organization to achieve success.

    These small-format books take Tom Peters' key ideas from "Re-imagine! and revise and update them with Peters' latest ideas.

     The role of the devil's advocate is nearly universal in business today. It allows individuals to step outside themselves and raise questions and concerns that effectively kill new projects and ideas, while claiming no personal responsibility. Nothing is more potent in stifling innovation. Drawing on nearly 20 years of experience managing IDEO, Kelley identifies ten roles people can play in an organization to foster innovation and new ideas while offering an effective counter to naysayers. Among these approaches are the Anthropologist—the person who goes into the field to see how customers use and respond to products, to come up with new innovations; the Cross-pollinator who mixes and matches ideas, people, and technology to create new ideas that can drive growth; and the Hurdler, who instantly looks for ways to overcome the limits and challenges to any situation. Filled with engaging stories of how companies like Kraft, Procter and Gamble, Cargill and Samsung have incorporated IDEO's thinking to transform the customer experience, THE TEN FACES OF INNOVATION is an extraordinary guide to nurturing and sustaining a culture of continuous innovation and renewal.

    Leaders everywhere recognized the validity of resonant leadership, but struggled with how to achieve and sustain resonance amid the relentless demands of work and life. Now, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders. Drawing from extensive multidisciplinary research and real-life stories, Resonant Leadership offers a field-tested framework for creating the resonance that fuels great leadership. Rather than constantly sacrificing themselves to workplace demands, leaders can manage the cycle using specific techniques to combat stress, avoid burnout, and renew themselves physically, mentally, and emotionally. The book reveals that the path to resonance is through mindfulness, hope, and compassion and shows how intentionally employing these qualities creates effective and enduring leadership. Great leaders are resonant leaders. Resonant Leadership offers the inspiration--and tools--to spark and sustain resonance in ourselves and in those we lead.

    This book provides a comprehensive treatment of the theoretical concepts and modelling techniques of quantitative risk management and equips readers--whether financial risk analysts, actuaries, regulators, or students of quantitative finance--with practical tools to solve real-world problems. The authors cover methods for market, credit, and operational risk modelling; place standard industry approaches on a more formal footing; and describe recent developments that go beyond, and address main deficiencies of, current practice.The book's methodology draws on diverse quantitative disciplines, from mathematical finance through statistics and econometrics to actuarial mathematics. Main concepts discussed include loss distributions, risk measures, and risk aggregation and allocation principles. A main theme is the need to satisfactorily address extreme outcomes and the dependence of key risk drivers. The techniques required derive from multivariate statistical analysis, financial time series modelling, copulas, and extreme value theory. A more technical chapter addresses credit derivatives. Based on courses taught to masters students and professionals, this book is a unique and fundamental reference that is set to become a standard in the field.

    It is an invaluable guide to those who plan to do Medicine, doing medicine and is recommended for young doctors.

    But the life of T. W. Wilson proves otherwise. As Billy Graham's closest friend and longtime personal assistant, T. W. Wilson turned his own valuable leadership skills to the task of supporting Billy and ended up influencing thousands of lives both directly and indirectly. His life is an inspiring testimony to the power of "next-level" servanthood to maximize the power of the church for the twenty-first century. Filled with interviews and stories from many of Billy Graham's associates and eight pages of photographs, this book offers a fascinating look inside the most successful evangelistic ministry of modern times as well as an inspiring blueprint for purposeful servant-leadership.

    Clifton) in print, Cambridge-educated Buckingham is considered one of the most respected business authorities on the subject of management and leadership in the world. With The One Thing You Need to Know, he gives readers an invaluable course in outstanding achievement -- a guide to capturing the essence of the three most fundamental areas of professional activity. Great managing, leading, and career success -- Buckingham draws on a wealth of applicable examples to reveal that a controlling insight lies at the heart of the three. Lose sight of this "one thing" and even the best efforts will be diminished or compromised. Readers will be eager to discover the surprisingly different answers to each of these rich and complex subjects. Each could be explained endlessly to detail their many facets, but Buckingham's great gift is his ability to cut through the mass of often-conflicting agendas and zero in on what matters most, without ever oversimplifying. As he observes, success comes to those who remain mindful of the core insight, understand all of its ramifications, and orient their decisions around it. Buckingham backs his arguments with authoritative research from a wide variety of sources, including his own research data and in-depth interviews with individuals at every level of an organization, from CEO's to hotel maids and stockboys. In every way a groundbreaking book, The One Thing You Need to Know offers crucial performance and career lessons for business people at all career stages.

    Without it, we forget what's important to us and lose sight of the steps we might take to reach those goals. Conscious business, explains Fred Kofman, means shining this awareness on every area of your work: in recognizing the needs of others and expressing your own; in seeing the hidden emotional obstacles that may be holding your team back; in making good decisions under pressure; and even in delving into such spiritual questions as "Who am I?" and "What is my real purpose here?" In Conscious Business, this visionary teacher and consultant to Google, Microsoft, Yahoo! and other leading companies presents the complete training manual in the breakthrough techniques he has shared with over 20,000 executives on four continents.

    SCHWAB (1862-1939), who became president of Carnegie Steel at age 35, was Andrew Carnegie's right hand man and was also one-time president of U.S. Steel and Bethlehem Steel. This essay, by one of the country's top millionaire businessmen, shares his secrets of success. Schwab had a deep appreciation for the common, dedicated working man and he gave the power to succeed to any employee who was willing to pay the price. Schwab pointed out that he motivated his workers by appeal[ing] to the American spirit of conquest in my men, the spirit of doing things better than anyone has ever done them before. In that time it has been my good fortune to watch most of the present leaders rise from the ranks, ascend step by step to places of power. These men, I am convinced, are not natural prodigies. They won out by using normal brains to think beyond their manifest daily duty. --CHARLES SCHWAB

    So she developed The Path Elements Profile (PEP), which can be used in recruitment, placement, retention, team building, and customer relations as businesses transform many individuals into a harmonizing, humming force for good. Within the framework of the book will be scriptural examples as well as modern day business stories.Based upon the elements of Earth, Water, Wind and Fire, the Path Elements Profile helps determine both individual and team behavioral tendencies that affect everything from career choice to daily "to do" lists. We choose to act on what we value, and each element type values very different things:Fire personality types love and thrive on challengeWater personality types thrive on harmony and calmWind personality types love chaos and changeEarth personality types love order and structurePART I of this book provides an overview of the elements themselves as individual personality types. Jones will explain each element's strengths and challenges and will have the readers identify their own as well as those of their team members.Then in PART II, readers will assess their teams. There are 28 one-day principles, that, if followed will take readers on a simple yet radical journey to a transformed workplace.INCLUDES an Assessment Test for Your Team's Elemental Strengths and Weaknesses

    Many schools have responded to the pressure of the modern age by increasing the content of the curricula and the rigidity of the student code. Both educators and students feel the pressure. Some become overwhelmed by this pressure.Jim Fay gives you the skills to help you create the relationships and respectful environments that are at the heart of great learning communities. The bottom line is that the Love and Logic tools in this book make teaching easier and better. The path of Love and Logic helps teachers create conditions that are absolutely essential for great academic and social learning.

    But to progress together, they must find ways to bridge the divide between their perspectives. Recognizing that truth, a 65-year-old traditional CEO and his 35-year-old Zen entrepreneur son embark on a six-month-long, 100-mile walk.As they stroll the streets of New York and New Orleans, trek through the Blue Ridge Mountains, and hike along the Long Island coast, they talk about their experiences, their outlook on life and work, the achievements of leaders they have known, and how each views the nature and purpose of leadership.Ultimately, the two men agree on nine key traits and practices essential to all leaders -- from principles and passion to performance and even paranoia -- and on how leaders and aspiring leaders can follow them consistently. Father and son also discover a lot about each other, their relationship, and the way two generations set apart by so many differences can respect and learn from each other.

    This book turns conventional leadership wisdom on its head, showing how to focus on the behavior of followers to craft a powerful leadership style.Structuring their message around the indicators of follower behavior that predict a leader's influence, Aubrey and James Daniels show exactly how to impact the growth of a business, its customers, and the marketplace. Even more important, the authors' system gives managers the tools to adapt the approach, creating positive behavior that can improve the performance of their people. Managers are transformed into leaders, creating a legacy that perpetually generates greater momentum, commitment, initiative, and reciprocity throughout an organization.Includes leadership examples from top companies such as Blue Cross, NASA, Roche, and Westinghouse "For anyone anxious to achieve long-term results. . .this book should be your everyday playbook!"-John R. Schueler, president, publisher, and CEO, ANG Newspaper Group

    Unfortunately, a confusing array of anecdotal and conflicting indicators often renders it impossible for managers and investors to see where the economy is heading in time to take corrective action. Now, a 35-year Wall Street veteran unveils a new forecasting method to help managers and investors understand and predict the economic cycles that control their businesses and financial fates. In Ahead of the Curve, Joseph H. Ellis argues that the problem with current forecasting models lies not in the data, but rather in the lack of a clear framework for putting the data in context and reading it correctly. The book explains critical economic indicators in nontechnical language, identifies and documents the recurring cause-and-effect relationships that consistently predict turning points in the economy, and provides the tools managers and investors need to position themselves ahead of cyclical upturns and downturns. Economic events are not as random and unpredictable as they seem. This book helps readers recognize and react to signs of change that their rivals don't see—and win a sizeable competitive advantage. Joseph H. Ellis was a partner at Goldman Sachs and was ranked for 18 consecutive years by Institutional Investor magazine as Wall Street's No.1 retail industry analyst.

    Authors Freddy and Michael Ball

    Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams

    Economic conditions fluctuate and market demands shift. Corporations re-structure and new owners take over. The one constant, the one enduring truth, is that people define the character of a company. They always have and always will. Motivated, passionate people make the difference between ho-hum mediocrity and extraordinary performance. That's the message from Peter W. Schutz, former CEO of Porsche AG and author of this new book. Schutz explains that people are the heart and soul of any business. In The Driving Force, he shares a wealth of insights he learned throughout his career that relate to the successful management of people.

    Starting from the premise that people's attitudes to business have changed: both the role businesses should play in the world and how individuals can achieve a better work-life balance, this book shows how you can build a better and more successful business and achieve more satisfaction in the process. With chapters on better ways to win and keep customers, better kinds of products and services, better brands for lasting value, better marketing, better public relations and publicity, better leadership, better ways to organise, better ways to make things happen, better teams and better targets, goals and incentives, it is an intensely practical and also inspirational guide to how you can build a better future for your business and yourself. Click here for the author's website.

    Adopting a multidisciplinary perspective, encompassing issues of strategy, structure, systems and human resource management, the text introduces the reader to the concept of knowledge before examining how, and whether, knowledge can be managed within the organizations in which we work. The third edition features a new section on intellectual capital accounting, increased discussion on the use of social networking technologies and significant updates to chapters on Knowledge Creation, Facilitating Knowledge Management via Culture Management, and Leadership, HRM and Knowledge Management.This accessible and engaging text provides a comprehensive introduction to the subject, and incorporates a wealth of in-text learning features and examples in every chapter. International case studies throughout the text, which have been fully updated to reflect changes in the economic and political landscape since the previous edition, as well as new and emerging trends in the field, further illustrate knowledge management theory in a real-world business context.The text is supported by a fully integrated Online Resource Centre, offering additional resources for students and registered lecturers:For students: Additional case studiesWeb linksFor registered lecturers: Diagrams from the textbookExamples of exam questionsExamples of essay/coursework questionsSuggestions for classroom activities to facilitate discussion around the themes addressed in the book

    Pacific ports are shut down during the Christmas rush? When terrorists strike? In The Resilient Enterprise, Yossi Sheffi shows that companies' fortunes in the face of such business shocks depend more on choices made before the disruption than they do on actions taken in the midst of it--and that resilience benefits firms every day, disaster or no disaster. He shows how companies can build in flexibility throughout their supply chains, based on proven design principles and the right culture--balancing security, redundancy, and short-term profits. And he shows how investments in resilience and flexibility not only reduce risk but create a competitive advantage in the increasingly volatile marketplace.Sheffi describes the way companies can increase security--reducing the likelihood of a disruption--with layered defenses, the tracking and analysis of "near-misses," fast detection, and close collaboration with government agencies, trading partners, and even competitors. But the focus of the book is on resilience--the ability to bounce back from disruptions and disasters--by building in redundancy and flexibility. For example, standardization, modular design, and collaborative relationships with suppliers (and other stakeholders) can help create a robust supply chain. And a corporate culture of flexibility--with distributed decision making and communications at all levels--can create a resilient enterprise.Sheffi provides tools for companies to reduce the vulnerability of the supply chain they live in. And along the way he tells the stories of dozens of enterprises, large and small, including Toyota, Nokia, General Motors, Zara, Land Rover, Chiquita, Aisin Seiki, Southwest Airlines, UPS, Johnson and Johnson, Intel, Amazon.com, the U.S. Navy, and others, from across the globe. Their successes, failures, preparations, and methods provide a rich set of lessons in preparing for and managing disruptions. Additional material available at www.TheResilientEnterprise.com.

    This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

    Behaviorask is a collection of answers to over 100 of the most common ABA programming questions, discussed in rich detail. The authors are Board Certified Behavior Analysts with many years of experience providing ABA-based programs in schools, homes, and private clinics.

    Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully.Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools.Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

    It explores the concepts and principles involved in developing sound positioning strategy and discusses practical applications, as well as how to: Secure competitive advantage Use celebrity endorsements to market products Establish brand positioning on the Internet And much more

    This beautifully illustrated 440-page book is packed with insights and ideas about how to make your meetings work. And it describes in detail over 300 interactive exercises (more than just “icebreakers”) that enable you to:Achieve Group GoalsBuild RelationshipsResolve Group ProblemsTeach, Lead, Motivate, Inspire

    The approach is target driven: providing students with the tools to produce an excellent quality research project. The authors discuss each element of research, always explaining how it relates to the bigger picture of the whole project. This is an invaluable guide to defining, designing and doing research for undergraduate and postgraduate students.Companion Website: http://www.palgrave.com/business/mayl...

    Told by the company's former vice president of human resources, it incorporates the stories of hundreds of customers and associates. Together, they tell what motivates employees to deliver superior service on ordinary, and not-so-ordinary, days. (Like the day a customer lost her false teeth behind a Gatorade display. Or the day a customer came into the Pharmacy asking for something for a stomach ache, only to give birth on the Pharmacy floor.) From toddlers to hurricanes, you never know what challenges may present themselves at your local grocery store. But this retailer has spent 75 years rising to such challenges, and its reputation for success is legendary. Here, its recipe for successful customer service is revealed. It starts with giving each employee a "piece of the pie," but that's only the beginning. With photographs.

    The book, a labor of love for co-authors Allan T. Duffin and Paul Matheis, is a detailed, comprehensive look at a media phenomenon. Army Air Force officers Beirne Lay, Jr., and Sy Bartlett wrote the novel 12 O'Clock High as a somewhat fictionalized record of their experiences in England during World War II. Twentieth Century-Fox optioned the book and produced the 1949 movie version starring Gregory Peck as tough-as-nails Brigadier General Frank Savage. In 1964, prolific producer Quinn Martin (The Untouchables, The FBI) brought 12 O'Clock High to television as a weekly series on ABC, starring Robert Lansing as Savage. Packed with fresh interviews, rare photographs, and behind-the-scenes stories published for the first time anywhere, The "12 O'Clock High" Logbook is the definitive history of this unique tale of heroism in World War II.

    Offering in-depth explanations of concepts, practical advice on methodologies, and suggestions of best practices, this book covers topics such as venture capital fund-raising, deal sourcing and screening, due diligence, valuation, deal structuring, deal negotiation, and legal documentation, as well as the post-investment processes of monitoring, adding value, and divestment. This book also provides readers with crucial information surrounding issues that commonly affect venture capital firms, such as corporate governance, public disclosure, corporate structure, corporate qualities, fund performance measures, investor relations, tax, legal, and staffing issues.

    Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.

    This book will show you how." --Mark Victor Hansen, cocreator of the Chicken Soup for the Soul seriesHow did Mark Victor Hansen build his Chicken Soup series into a multimillion-dollar empire? How did Jim Cathcart grow a successful business out of The Acorn Principle? This practical handbook offers a wealth of low-cost, step-by-step strategies for Internet marketing, direct mail, networking, services, products, and much more. Filled with personal success stories and specific hands-on advice, it gives you all the tools you need to take your business to the next level of success.

    Sit up and take notice: There's some powerful mojo at work in this book. And it's a cracking read, too.-Dame Anita Roddick, Founder of The Body Shop'Business has the power to change the world for the better. But we urgently need more maverick leaders to shake up complacent practices. 'Seven Secrets...' is for maverick leaders who want to shake things up. It's an inspiring read.'Rene Carayol, co-author, Corporate Voodoo-This book is not just for reading; it's for living by, thinking by and doing by - it's not for the faint of heart; it's for those who are prepared to lead.-Warren Bennis, Distinguished Professor of Management, University of Southern California, author of On Becoming A Leader and Geeks and Geezers-A useful and readable account of how some extraordinary business leaders operate outside 'leadership as usual'-.Extraordinary leaders share innovative ideas for achieving extraordinary results. In the face of dramatic change, traditional forms of leadership have become obsolete. Phil Blackburn-cofounder of the Inspired Leaders Network-and business writer Phil Dourado distil the insights of innovative business leaders on their new responses to today's challenges. They show readers how to develop trust and build relationships; create a -Thank God It's Monday!- work culture; focus on distinction rather than competition; deliver a superior customer experience; and lead effectively through change. Full of fresh ideas and practical advice, Seven Secrets of Inspired Leaders will help leaders motivate and align any organization to achieve success.

    Most organizations today have a basic hierarchy: the entry-level staff that does the basic work' and the people at the top who make the decisions, enjoy the victories and delegate the failures.

    This book looks objectively at hierarchy and shows us why it has such a grip on us. It also shows how well the alternatives can work in practice. It is useful for anyone who wants organizations to work better.

    Yet, few leaders devote focused attention to how this design is chosen, implemented, and adjusted over time. Robert Simons argues that by viewing design as a powerful and proactive management lever--rather than an inevitable outcome of corporate evolution--leaders can maximize productivity across every level of the organization. Levers of Organization Design presents a new design theory based on four key yet often underrated categories: customer definition, critical performance variables, creative tension, and commitment to mission. Building from these core areas, Simons lays out a step-by-step process leaders can follow to create structures and accountability systems that positively influence how people do their work, where they focus their attention, and how their activities can be aligned to contribute to overall strategic goals. He also introduces four levers of organizational design--unit configuration, diagnostic control systems, interactive networks, and responsibility to others--that leaders can manipulate to improve overall organizational efficiency and effectiveness vastly. For anyone accountable for measuring and managing performance, this book shows how good design can become an organization's roadmap to success. Robert Simons is the Charles M. Williams Professor of Business Administration in the accounting & control area at Harvard Business School.

    It's possible to see the results of great management, but it's not easy to see how managers achieve those results. Great management happens in one-on-one meetings and with other managers---all in private. It's hard to learn management by example when you can't see it.You can learn to be a better manager---even a great manager---with this guide. You'll follow along as Sam, a manager just brought on board, learns the ropes and deals with his new team over the course of his first eight weeks on the job. From scheduling and managing resources to helping team members grow and prosper, you'll be there as Sam makes it happen. You'll find powerful tips covering:Delegating effectively Using feedback and goal-setting Developing influence Handling one-on-one meetings Coaching and mentoring Deciding what work to do---and what not to do ...and more. Full of tips and practical advice on the most important aspects of management, this is one of those books that can make a lasting and immediate impact on your career.

    An invaluable playbook of strategic moves for managers, marketers and entrepreneurs, covering all 14 known attacking and defending strategies, and backed up by over three hundred international examples.

    Leadership is the most critical ingredient in any organization. We all understand the importance of good leadership and know it when we see it, but describing or teaching leadership is elusive at best. Enter The Shipbuilder. This delightful business-management parable set in ancient Greece teaches the Five Principles of Leadership.

    This guide illustrates how to integrate Lean, Six Sigma, and Logistics into a cohesive process that will help organizations improve profit margins and eliminate unnecessary inventory while increasing speed and flow in the supply chain.

    New chapters spotlight emerging social media technologies and create an emergency networking plan when the economy takes a nose dive.Learn to get what you really want by first giving of your time, your talent and your expertise. As you'll discover, the ROI of selflessness is truly astounding. The Ripple Effect will teach you how to: * Create deeper, more meaningful relationships * Use new social media sites like Facebook and Twitter to extend your connecting efforts online * Avoid common networking mistakes, both online and in person * Leverage your network to open new doors and create new opportunities * Establish connection lifelines that will bail you out when things get really tough Painting a tantalizing picture of what business - and life can be once you decide to put other people first, The Ripple Effect is an indispensable resource not only for executives, sales managers, customer service representatives and entrepreneurs, but for anyone who wants to leave this world a better place than they found it.

    The book explores services marketing not only as an essential focus for service firms, but also as a source of competitive advantage for companies that market tangible products. As a result, real-world examples throughout the book feature a wide array of businesses representing a variety of industries both within and beyond the nine service economy supersectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services." The Fourth Edition of this proven book draws on cutting-edge data to cover important current issues such as business-to-business services, technology, and the global market, giving you valuable insights and skills to help you understand--and succeed in--today's business environment.

    From learning how agile projects are different from traditional projects, to detailed guidance on a number of agile management techniques and how to introduce them onto your own projects, this book contains the insider secrets from some of the industry experts - the visionaries who developed the agile methodologies in the first place. Chapters focus on topics critical to the success of projects facing changing requirements and seemingly impossible deadlines. Chapters cover topics such as engineering unstable requirements, active stakeholder participation, conducting agile meetings, extreme testing, agile documentation, and how to use agile methods under fixed price contracts. The book also provides information to help you plan your agile projects better to avoid some common pitfalls introduced by the fast pace and concurrent activities common to agile development methods. This book will show you the tricks to keeping agile projects under control.

    But it does not have to be that way. As non-traditional as ever, Marty digs deeply into and lays to waste the eight specific behaviors that cripple a manager's ability to emerge as a true leader. So many managers. So few leaders. Real life examples and highly substantive discussions center on strategies to put you in the best position to make a dramatic jump in you leadership capability. Here they are! Get ready to defeat the eight Leadership Land Mines: It's All About Me Managing to the Exception The Super Doer The Blame Addiction Popularity Priority Cloudy Expectations Confrontation Phobia Managing by Committee

    Design for Six Sigma Statistics is a rigorous mathematical roadmap to help companies reach this goal. As the sixth book in the Six Sigma operations series, this comprehensive book goes beyond an introduction to the statistical tools and methods found in most books but contains expert case studies, equations and step by step MINTAB instruction for performing: DFSS Design of Experiments, Measuring Process Capability, Statistical Tolerancing in DFSS and DFSS Techniques within the Supply Chain for Improved Results. The aim is to help you better diagnosis and root out potential problems before your product or service is even launched.

    It serves as an easily accessible introduction to the subject area for the novice, giving the gist of what it is about and how it has developed, but above all it gives hands-on instructions on how to incorporate intellectual capital thinking in everyday business and how to use the tools provided for the management and measurement of intangible resources. Throughout the main part of the book, three different cases in separate boxes run in parallel with the body text. These are introduced in chapter 2 and illustrate how the tools are to be used, depending on what type of company wishes to implement these ideas. The three case companies are characterised as a manufacturing company, an R&D organisation and a network company. Smaller case stories about well-known global companies are also interspersed throughout the book.

    About the Author: Tom Peters, public speaker and author, graduated from Cornell University and received a M.B.A. and Ph.D. from Stanford University. He has also received honorary doctorates from the University of San Francisco and Rhodes College. He was in the U. S. Navy during Vietnam and later served as a senior White House drug abuse advisor (1973-74). He worked for McKinsey & Company from 1974 to 1981. He holds about seventy-five seminars a year and has created and starred in a series of corporate training films.

    Mark Reutter examines the business, production, and daily lives of workers as corporate leaders became more interested in their own security and enrichment than in employees, community, or innovative technology. This edition features 26 pages of photos, an author's preface, and a new chapter on the devastating effects of Bethlehem Steel's bankruptcy titled "The Discarded American Worker."

    . . I am profoundly impressed by the broad and comprehensive sweep of information and knowledge that this book makes available to industry participants, college and business school students, and anyone else with a serious interest in this industry. -- From the Foreword by John C. Bogle President, Bogle Financial Markets Research Center Founder and former chief executive, The Vanguard Group A Foreword by John C. Bogle, founder of The Vanguard Group and one of the most respected leaders in the mutual fund industry, sets the stage for this authoritative book that explains the complexities of the phenomenal industry in simple terms. Investors like the fact that mutual funds offer professional management, easy diversification, liquidity, convenience, a wide range of investment choices, and regulatory protection. Mutual Fund Industry Handbook touches on all of those features and focuses on the diverse functions performed in the day-to-day operations of the mutual fund industry. You'll learn about:Front-office functions-analysis, buying, and selling. Back-office functions, including settlement, custody, accounting, and reporting. Commission structures-front-end loads, back-end loads, or level loads. The various fund categories used by the Investment Company Institute, Morningstar, and Lipper. The roles played by fund managers, investment advisors, custodial banks, distributors, transfer agents, and other third-party service providers. If you want a definitive reference on the mutual fund industry, this is the book for you.

    Yet even a firstrate research project can fail or flounder if the people concerned can't get along. Lab Dynamics is a book about the challenges of doing science and dealing with the individuals involved, including oneself. The authors, a scientist and a psychotherapist, draw on principles of group and behavioral psychology but speak to scientists in their own language. They offer indepth, practical advice, reallife examples, and exercises tailored to scientific and technical workplaces on topics as diverse as conflict resolution, negotiation, dealing with supervision, working with competing peers, and making transitions between academia and industry. This book addresses a subject of direct importance to lab heads, postdocs, students, and managers concerned about improving the effectiveness of academic and industrial research.

    Here is powerful and soothing gospel medicine for fragmented churches.

    Businesses do not understand that even though the customer is not always right, wrong customers spend money. This entertaining book shows why businesses should throw away the policy manners and give customers the benefit of the doubt. Don't punish 99% of your customers for the crimes of a small minority. This book shows how putting customer service first encourages tremendous loyalty (and larger profits) from your customer base. This is a must-have book for anyone who deals with customers every day.

    It combines a clear theoretical model on this political interaction, with statistical evidence from thirty-nine countries of Europe, Asia, Africa, and North and South America and detailed narratives of country cases.This book differs sharply from most treatments by explaining differences in minority shareholder protections and ownership concentration among countries in terms of the interaction of economic preferences and political institutions. It explores in particular the crucial role of pension plans and financial intermediaries in shaping political preferences for different rules of corporate governance. The countries examined sort into two distinct groups: diffuse shareholding by external investors who pick a board that monitors the managers, and concentrated blockholding by insiders who monitor managers directly. Examining the political coalitions that form among or across management, owners, and workers, the authors find that certain coalitions encourage policies that promote diffuse shareholding, while other coalitions yield blockholding-oriented policies. Political institutions influence the probability of one coalition defeating another.

    This book explains how to size software, identify cost components, calculate the associated costs, and set a competitive price. An accompanying CD-ROM contains templates, supplemental notes, and spreadsheets.

    The fourteen illustrative cases outlined address the major concerns--recruiting and developing global leaders, global organizational learning, cross-cultural communication, outsourcing line functions, and managing global careers and transitions--from sixty of the world's best-practice global organizations. Each case shows how the organization advanced a global business strategy with a new initiative in the areas of global leadership development, cultural change, career transition, succession planning, change management, outsourcing, and global performance. In addition, Leading the Global Workforce also describes the overall strategy, planning, and implementation of the initiative; feedback from participants; and overall evaluation of results. Many of the cases contain competency models, practical tools, instruments, and materials that were most effective.

    The list of the book s contributors reads like a Who s Who in the field of instructional supervision. These standards are practical, specific, and flexible, so that schools and districts can adapt them to their own contexts and goals. Each set also includes activities for professional development."

    This encyclopedia provides a basis for understanding the issues, technologies, theories, applications, opportunities & challenges being faced by researchers & organizations today.

    This is according to Leon Gettler, who argues in Organisations Behaving Badly that the spirit of this Greek king to turn a blind eye to the bleeding obvious, is indicative of how many national and international corporations run their empires. This fascinating, and at times humorous exploration of big business, parallels Greek mythology. Like a chief executive confronted with news that threatens the established order, not to mention his job, Oedipus ?ies into a rage and begins to accuse his brother-in-law, Creon, of plotting to overthrow him. You get the picture? With fascinating and insightful explorations into such organisations as HIH, OneTel, Parmalat, James Hardie and even the role of the Church and the education system, Leon Gettler leaves no stone unturned and sets out to prove that organisations have been behaving badly since ancient civilisation. Leon Gettler is the Economics staff writer at The Age.

    Written in easy to understand language--from one controller to another. Includes information on application, implementation, reporting, problems that can arise, and example case studies.

    A joint project of the U.S. Department of Justice and the U.S. Department of Education, this Guide provides background information on conflict resolution education; an overview of four widely used, promising, and effective approaches; and guidance on how to initiate and implement conflict resolution education programs in various settings. As adults, we cannot solve young people's problems for them. We can, however, provide them with the knowledge, skills, and encouragement to resolve conflicts in a nonviolent manner, using words instead of fists or weapons. Conflict resolution education includes negotiation, mediation, and consensus decisionmaking, which allow all parties involved to explore peaceful solutions to a conflict. When these problem-solving processes to conflict and strife become a way of life, young people begin to value getting along instead of getting even or getting their way.

    Rubinfeld understands the difficulty of the small guy getting started and the big guy keeping the brand fresh. Even an experienced retailer will want to stop and reflect at his insights, which come from many years in every aspect of the business. - From the Foreword by Jeff Brotman, Chairman, Costco Built for Growth shows exactly how to create winning retail brands, how to create a unique, compelling brand even as you establish a rock-solid foundation for long-term success. Arthur Rubinfeld architected Starbucks expansion from 100 stores to nearly 4,000, helping to establish Starbucks as one of the worlds most-recognized brands.

    Tender gingered apricots baked with a crisp almond topping. Sweet, juicy blackberries concealed inside a flaky pastry turnover. Whether stewed with spices or simply dusted with powdered sugar as the topping for a tart, almost every kind of fruit can be transformed into a delectable dessert. Williams-Sonoma Collection Fruit Dessert offers more than 40 favorite recipes, from homey pies and cobblers to elegant tarts and sorbets. For the perfect end to a dinner party, serve your guests an exotic coconut cake with fresh mango or homemade strawberry ice cream enriched with crème fraîche. When you are short on time, whip up a batch of easy baked apples or a warm berry compote to serve alongside ice cream or pound cake. And during the holidays, indulge yourself with a homemade pumpkin pie or apple crisp. Full-color photographs and helpful sidebars on key ingredients and techniques accompany each recipe, so you can successfully picture and prepare your dish of choice. An informative basics section at the back of the book offers tips on how to select fruit at its peak of ripeness and perfect your tart dough and pie crust. Whether you are looking for an impressive dessert or a simple dish that takes just minutes to prepare, you will find no shortage of inspiration in these pages.

    It's the first business book to blend the best of two distinct worlds: efficiency and enlightenment. Tom Gegax's techniques and strategies, developed in the unforgiving crucible of high-stakes corporate American, are practical, road-tested and immediately applicable to each reader's unique circumstances. This book is a must read for anyone involved in business.

    Get to the heart of the matter by offering realistic interventions grounded in the psychology behind the actions of both bullies and victims. This new resource also provides an in-depth look at:Differences between bullying and teasing Profiles of students at risk for victimization Cyberbullying and female bullies Designing a bullying prevention program Consequences when school personnel fail to act appropriately

    It's packed with the information and tools you need to make your company’s appraisal process work better for everyone.Find out how to:motivate your staff to perform better help employees develop and grow identify poor performers and help them get on track avoid common legal traps and problems increase employee morale foster good communication safely fire poor performers who fail to improve Written by an employment-law attorney and reviewed by an expert advisory board, this guide provides a unique combination of practical and legal information, plus easy-to-follow steps. You'll also get helpful checklists, sample forms and policies, and audio dialogues.The 2nd edition is completely updated to cover the latest legal developments.

    Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

    I often take work home or stay late because that's when I work without distraction. A lot of time gets wasted in meetings. There are too many interruptions. I plan my day every day, but by 9:15 it's totally derailed. I never feel caught up! Cool Time is a time management book with a difference. It's all about keeping mentally and physically cool so that you are always at your best and on top of your game. When you're mentally cool, you make the best decisions and get the best stuff done, and that's the root of successful time management.Cool Time doesn't focus on prioritizing and agenda setting. In the real world of interruptions, e-mail, and distractions, few people are able to organize their work in isolation from everything else. In fact, effective time management is more about human relationships and expectations than it is about making lists.Cool Time is a complete approach to managing time and defending it from the endless demands and expectations of others in the workplace and at home.Contains practical, personal techniques that will help you apply your new skills to real-world situations: holding time-effective meetings, dealing with distractions, learning to focus, coping with unrealistic workloads, planning for the unexpected, negotiating with your manager over conflicting tasks, using technology effectively (the phone, PDAs, and e-mail). Includes suggestions on non-work activities, which make this a complete approach to managing time and balancing life. Features lots of examples, practical tips, and concepts that are memorable and easy to apply, as well as to explain and teach to others in your life. Concepts such as the "I-Beam Agenda" for planning and structuring your day, "Keystone Time" that you block off for focused work, "The 60-Second Workspace" for organizing yourself physically and mentally, and many more. A complete approach to managing time, priorities, and people in an increasingly fast paced world, Cool Time allows you to be in control, feel less stress, and never break a sweat as you go about your day.

    The result is a way of thinking about life in organizations that focuses attention on how organizational members cope with the unknown as they perpetually create organizational futures together.This book introduces and explores the possible meanings of the idea of 'working live'. It makes sense of the sense-making experience itself, drawing attention to the way ideas and concepts emerge 'live' in all conversations in organizations. An appreciation of the open-ended, improvisational nature of ongoing human communication becomes key to such an understanding.This book will be of great value to readers looking for reflective accounts of real life experiences in organizations, rather than further prescriptions of what life in organizations ought to be.

    

    The trick is to recognize signs of strategic decay before they erode your company's competitiveness. In this book, managers will immerse themselves in a range of dilemmas-Is it time to "go global?" Is cross-selling the answer, or a new problem? Should we stick to the core, or look for growth beyond it?-that managers in every company face as they seek to keep their companies growing profitably.When facing a difficult management challenge, wouldn't it be great if you could turn to a panel of experts to help guide you to the right decision? Now you can, with books from the Management Dilemmas series. Drawn from the pages of Harvard Business Review, these interactive, solutions-oriented guides allow readers to access the wisdom of leading experts as they tackle familiar and perplexing business situations. These engagingly written books will help managers improve problem-solving skills and make better judgment calls under fire.ContentsIntroduction (Julia Kirby)The Pitfalls of Parenting Mature Companies (John Strahinich)Go Global -or No? (Walter Kuemmerle)Strick to the Core -or Go for More? (Thomas J. Waite)Going for Broke (Paul Hemp)Cross Selling or Cross Purposes? (Ford Harding)A Rose by Any Other Name (Daniel B. Stone)About the Contributors

    It presents a modern synthesis of the fields of knowledge management, systems science and human organization. A biological rather than mechanistic perspective pervades the text. New and original ideas and approaches are presented with the simplicity and clarity typical of the well-known author.

    This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.

    

    Management control systems have frequently been seen as irrelevant to strategy, or even damaging. Controlling Strategy draws out the various ways in which management control systems can build and sustain valuable strategic roles. The book explores topics such as: q Strategic Management q Strategic data analysis q The Balanced Scorecard q Capital budgeting q Strategy coordination Written as an introduction to the strategic role of management control systems, Controlling Strategy provides a synthesis of current developments in the fields of strategy and management accounting. Academics and Advanced Students of Accounting, Strategy, or Management Studies will find the book an indispensable guide to this area.