Best of
Management

2006

The Essential Wooden: A Lifetime of Lessons on Leaders and Leadership


John Wooden - 2006
    He takes his famous Pyramid of Success to the next level, filling the entire book with his straight-shooting personality and keen insight on human nature.Wooden shares rarely seen preseason letters to his players, revealing how he instilled productive attitudes and winning ways. He also includes previously unpublished analyses from former players and managers, including Bill Walton and Kareem Abdul-Jabbar.From Wooden's earliest days as a leader through his legendary UCLA dynasty, The Essential Wooden distills a lifetime of learning into the leadership playbook for the twenty-first century.

The 21 Irrefutable Laws of Leadership Workbook: Revised and Updated


John C. Maxwell - 2006
    Maxwell has done exactly that in The 21 Irrefutable Laws of Leadership. He has combined insights learned from his thirty-plus years of leadership successes and mistakes with observations from the worlds of business, politics, sports, religion, and military conflict. The result is a revealing study of leadership delivered as only a communicator like Maxwell can.

Implementing Lean Software Development: From Concept to Cash


Mary Poppendieck - 2006
    These principles have revolutionized manufacturing and have been adopted by the most innovative product companies including Toyota and 3M. In 2003 the Poppendieck's published Lean Software Development: An Agile Toolkit which showed how these same lean principles can be successfully applied to software development. Since that publication the authors have increased their understanding of Lean and Agile problems faced by large organizations and have emerged as leading advocates for bringing Lean production techniques to software development. While their first book provides an introduction, theoretical advice and a reference to Lean, this follow-up incorporates their gained knowledge and understanding of what works and goes steps further to provide hands-on guidance for implementing a Lean system. Using historical case studies from prominent companies such as Polaris, Lockheed and Fujistu the authors prove the overall value of Lean practices and shows how to effectively apply these methods to software production.

Silos, Politics and Turf Wars: A Leadership Fable about Destroying the Barriers That Turn Colleagues Into Competitors


Patrick Lencioni - 2006
    Silos devastate organizations, kill productivity, push good people out the door, and jeopardize the achievement of corporate goals. As with his other books, Lencioni writes Silos, Politics, and Turf Wars as a fictional--but eerily realistic--story. The story is about Jude Cousins, an eager young management consultant struggling to launch his practice by solving one of the more universal and frustrating problems faced by his clients. Through trial and error, he develops a simple yet ground-breaking approach for helping them transform confusion and infighting into clarity and alignment.

Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean


Karen Berman - 2006
    But many managers can't read a balance sheet, wouldn't recognize a liquidity ratio, and don't know how to calculate return on investment. Worse, they don't have any idea where the numbers come from or how reliable they really are. In Financial Intelligence, Karen Berman and Joe Knight teach the basics of finance--but with a twist. Financial reporting, they argue, is as much art as science. Because nobody can quantify everything, accountants always rely on estimates, assumptions, and judgment calls. Savvy managers need to know how those sources of possible bias can affect the financials and that sometimes the numbers can be challenged. While providing the foundation for a deep understanding of the financial side of business, the book also arms managers with practical strategies for improving their companies' performance--strategies, such as "managing the balance sheet," that are well understood by financial professionals but rarely shared with their nonfinancial colleagues. Accessible, jargon-free, and filled with entertaining stories of real companies, Financial Intelligence gives nonfinancial managers the financial knowledge and confidence for their everyday work. Karen Berman and Joe Knight are the owners of the Los Angeles-based Business Literacy Institute and have trained tens of thousands of managers at many leading organizations. Co-author John Case has written several popular books on management.

Eric Sink on the Business of Software


Eric Sink - 2006
    This insightful collection of essays explore the business concerns that programmers face during the course of their careers--particularly those programmers who are small independent software vendors.Sink also covers issues like starting your own business, and then performing the hiring, marketing, and finances in a style that programmers understand, sprinkled with a touch of humor.

Motivated to Succeed


John C. Maxwell - 2006
    Maxwell has devoted his life to helping people become more successful. His books and seminars teach that anyone can be a REAL success if they master skills in four areas: Relationships, Equipping, Attitude, and Leadership. This book is designed to give you the essentials of attitude.People's lives are so hectic. Their time is valuable, and yet, they are also on information overload. More new information has been produced in the last thirty years than in the previous five thousand. A weekday edition of the New York Times contains more information than average people in seventeenth-century England were likely to come across in their lifetime. The amount of information available in the world has doubled in the last five years, and it will keep doubling.So this book, a companion to Leadership 101, Relationships 101 (available January 2004), and Equipping 101 (available January 2004), is the short course on attitude. Dr. Maxwell recognizes that as an individual, your attitude has a profound impact on your life. As a leader, you cannot ignore the attitudes of the people you lead and expect to achieve success--whether you're leading a business, a family, a sports team, or a group of volunteers. A person's attitude impacts their relationships, colors their view of failure, and defines their approach to success. Attitude can make or break you.

Classic Drucker: Essential Wisdom of Peter Drucker from the Pages of Harvard Business Review


Peter F. Drucker - 2006
    Here, framed by a thoughtful introduction from "HBR" editor Thomas A. Stewart, is a priceless collection of Drucker's most significant work. Through his unique lens, Drucker traces the evolution of the great shifts in organizations and the role of managers in the ongoing effort to balance change with continuity. He paints a clear, comprehensive picture of management thinking and practice—as it was and as it will be. Revealing a celebrated thinker at his best, Classic Drucker offers a wealth of insights and practical guidelines for managers seeking to address today's thorniest organizational challenges.For example, you'll find selections on how to enhance your company's innovative prowess, make effective decisions, raise knowledge workers' productivity, remain engaged and productive during a long work life, know when the assumptions on which your business was founded must change, and get the data you need to execute your company's competitive strategy. Doing what's right for your company will always be challenging. But thanks to the clear focus, broad vision, and practical wisdom of Peter Drucker, the task is now a little less daunting.

Software Estimation: Demystifying the Black Art


Steve McConnell - 2006
    In fact, generating accurate estimates is straightforward—once you understand the art of creating them.In his highly anticipated book, acclaimed author Steve McConnell unravels the mystery to successful software estimation—distilling academic information and real-world experience into a practical guide for working software professionals. Instead of arcane treatises and rigid modeling techniques, this guide highlights a proven set of procedures, understandable formulas, and heuristics that individuals and development teams can apply to their projects to help achieve estimation proficiency.

The Next Level: What Insiders Know about Executive Success


Scott Eblin - 2006
    This book outlines a programme for success for new and future executives, and offers frank advice from accomplished senior executives on what to do and to avoid.

Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance


George Kohlrieser - 2006
    In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations


Kenneth H. Blanchard - 2006
    This volume contains sections on setting your sights on the right target and vision, treating your customers and employees well, and having the right kind of leadership.

Monday Morning Mentoring: Ten Lessons to Guide You Up the Ladder


David Cottrell - 2006
    Cottrell introduces us to Jeff, a successful corporate manager who has hit a major wall. Jeff has been leading his team, quarter after quarter, to great sales and better profits for several years -- until now. The tricks that used to work wonders have lost their magic; Jeff is in a slump and is at a loss to find his way out of it.Overworked, stressed, and feeling that his personal and professional lives are at risk, Jeff reaches out to the father of a college buddy, a retired and tremendously accomplished former executive named Tony. Tony and Jeff agree to meet every Monday for ten weeks to work through Jeff's problems and get his career back on track.In the course of these intimate sessions, Jeff discovers the secrets of real leadership: "Until I accept total responsibility -- no matter what -- I will not be able to put plans in place to accomplish my goals." And, "My success is the result of making better choices and recovering quickly from poor choices."Tony leads Jeff through tough lessons in how to manage his people, how to manage his own time, how to manage his superiors, and how to escape from "management land." Most of all, Jeff learns that his success is intimately bound with the success of his people and that tolerating lackluster performance in himself and others on the team only leads to discontent from his most prized and productive employees.Through Jeff's mentoring sessions, the reader meets a character of integrity who dispenses homespun but effective wisdom. Spend time with Tony and Jeff at their Monday morning meetings, and you will find yourself on the road to becoming a better leader and being more successful at work.

Growing Great Employees: Turning Ordinary People into Extraordinary Performers


Erika Andersen - 2006
    They would do exactly what we asked them to do, exactly when we asked them to do it – except, of course, for the fantastic ideas they would cook up on their own…Back to reality. Your employees are, like you and me, flawed and hopeful human beings whose success is at least partly dependent on your skill as a manager, human beings who will thrive with skillful and consistent attention and wither without it.” In business today we’re told that management development is a thing of the past. Staying limber, preparing to change hats at a moment’s notice, and keeping your finger on the pulse of the “new” – that’s what we’re told is critical. At this moment when companies and managers aren’t focusing on the long haul, Erika Andersen says just the opposite. If you want to compete with the market leaders, grow your business, and succeed in your field, you need support: an all-star staff that epitomizes your company’s mission and has the skills to implement it. How do you achieve this? Grow great employees. For twenty-five years Erika Andersen has been helping some of the best-managed companies in the world develop their employees. In Growing Great Employees you’ll learn how they stay ahead of the competition by investing in their people. You’ll discover that: • Listening is your most powerful asset. Use it to motivate and build commitment. • Everything you know about interviewing is wrong. Find out how to discover what you really need in a potential employee and how to find it. • Successful companies hire for keeps. Get people feeling like part of the team from day one. • Great leaders surround themselves with the best. Recognize who has potential and develop them into tomorrow’s leaders. Whether you’re a manager or a senior executive, Growing Great Employees is your guide to creating a dynamic workplace where the efforts you make with your employees today will blossom into success for years to come.

Do It Tomorrow and Other Secrets of Time Management


Mark Forster - 2006
    Efficiency expert Mark Forster shows that prioritizing tasks is never a sufficient approach to organizing a schedule, and is rarely even helpful. In the place of prioritization he posits several radical new ideas, including closed lists, the manyana principle, and the 'will do&' list. Innovative forms of communication that are designed to produce effective conversation and planning are also provided. The result is a complete system which will boost efficiency and simultaneously decrease stress and overworking.

The 360 Degree Leader Workbook: Developing Your Influence from Anywhere in the Organization


John C. Maxwell - 2006
    You don't have to be the main leader, asserts Maxwell, to make significant impact in your organization. Good leaders are not only capable of leading their followers but are also adept at leading their superiors and their peers.Debunking myths and shedding light on the challenges, John Maxwell offers specific principles for Leading Down, Leading Up, and Leading Across. 360-Degree Leaders can lead effectively, regardless of their position in an organization. By applying Maxwell's principles, you will expand your influence and ultimately be a more valuable team member.

Myself and Other More Important Matters


Charles B. Handy - 2006
    He gives us his personal thoughts on life’s big questions and turning points, mining his own experience to tell us what he’s learned along the way. From lessons his father taught him at the Vicarage in Kildare where he grew up, to what he learned in Borneo in his days working for Royal Dutch Shell, and later, in America, where corporate scandals have shaken our understanding of what is ethical and what is acceptable in business, and finally in Italy, where on a whim he decided to buy and fix up an old house in Tuscany. Throughout the book, he asks us to look at what we value — is it money? Family? Time? What is the role of work in our life? What do we find fulfilling? As our working lives blend ever more into the rest of who we are, Charles Handy has emerged as an invaluable social thinker. It is hard to imagine a better or wiser guide to life’s big questions.

The New Leader's 100-Day Action Plan: How to Take Charge, Build Your Team, and Get Immediate Results


George B. Bradt - 2006
    Gelb former vice chairman, Bristol-Myers Squibb"I love this book and wish I had read it before stepping into my current leadership role. It provides a practical and indispensable road map to success that will help new leaders stack the odds in their favor. Read it and don't be among the forty percent of leaders who fail in the first eighteen months!" --Sandy Rogers former marketing manager, Procter & Gamble and Apple Computer, and former senior vice president, Corporate Strategy, Enterprise Rent-A-Car Company"The New Leader's 100-Day Action Plan offers a comprehensive architecture with practical tools and techniques for new leaders to follow. I believe that leaders who utilize the advice from this book will have demonstrative business and culture-building results." --Joe Bonito Vice President, Global Leadership Effectiveness, Pfizer"One of the most basic yet comprehensive books I've read regarding the dos and don'ts of a successful on-boarding process. A must-read for all aspiring business leaders, from first-time CEO's to executives at every level of the organization. Also a great tool for human resources and talent manage-ment executives." --Joe Griesedieck Vice Chairman, Korn/Ferry Executive Search

The Honda Myth: The Genius and His Wake


Masaaki Sato - 2006
    Just as the manufacturer's combination of engineering excellence, racing dominance, and risk-taking was driving it into the international spotlight, however its trademark free-spiritedness threatening to take a backseat to bureaucracy and complacency.Honda was the brainchild of two very different men. One, a genius engineer who never went to college but became the face of the company-Soichiro Honda. The other, a shrewd businessman who breezed into management and directed behind the scenes-Takeo Fujisawa. Apart, they may have never met international success, but together they made their mark. Yet, after Honda and Fujisawa's retirement, and decisively after the departure of heir apparent Shoichiro Irimajiri, Honda Motor looks like what it once seemed incapable of becoming-a faceless firm.Overshadowed by the ever-changing competition in areas like F1 racing and low-pollution engine technology that were its pride, the old hothouse of invention is less sexy these days. The Honda Myth argues that the cult worship of Soichiro Honda that Takeo Fujisawa formented, at first to the firm's great benefit, worked against it in subtle ways as well. Though the company's future looks bright, it offers no beaming face.

The Definitive Drucker: Challenges for Tomorrow's Executives -- Final Advice from the Father of Modern Management


Elizabeth Haas Edersheim - 2006
    The assumptions built into business today are not accurate."-Peter DruckerFor sixteen months before his death, Elizabeth Haas Edersheim was given unprecedented access to Peter Drucker, widely regarded as the father of modern management. At Drucker's request, Edersheim, a respected management thinker in her own right, spoke with him about the development of modern business throughout his life-and how it continues to grow and change at an ever-increasing rate.The Definitive Drucker captures his visionary management concepts, applies them to the key business risks and opportunities of the coming decades, and imparts Drucker's views on current business practices, economic changes, and trends-many of which he first predicted decades ago. It also sheds light onto issues such as why so many leaders fail, the fragility of our economic systems, and the new role of the CEO. Drucker's insights are divided into five main themes that the modern organization needs to, as Drucker would say, "create tomorrow" byConnecting with customersInnovating without abandoning what worksDeveloping lasting partnershipsCreating and retaining knowledge workersEstablishing disciplined decision makingDrucker's penetrating questions, posed to those seeking his advice, helped business, corporate, and political leaders throughout the 20th century to see their work in a new perspective, and create phenomenal innovation. Edersheim's extensive interviews with some of these luminaries, including Warren Bennis, Ram Charan, Bill Gates, George Gallup, Jr. and A.G. Lafley offer compelling commentary on Drucker's vast influence.Delivering keen analysis and revealing insights into business, The Definitive Drucker is a celebration of this extraordinary man and his life's work, as well as a unique opportunity to learn from Drucker's final business lessons how to strategize, compete, and triumph in any market.

Psychological Dimensions of Executive Coaching


Peter Bluckert - 2006
    It shows how performance-related issues in the workplace often have a psychological dimension to them and provides the reader with an understanding of how to work in more depth to help people resolve their issues and unlock their potential. It analyzes what constitutes effective coaching, stressing the importance of sound coaching principles, good coaching process, the desirable competencies of the coach, the importance of the coaching relationship and the issue of 'coachability'. It also examines the impact of a stronger psychological approach to coaching, exploring the key psychological competencies required, how to develop them, and the training and supervision issues implicit in this approach.A recurrent theme is the personal development of the coach throughout the coaching process and Peter Bluckert highlights the contribution that the Gestalt perspective offers the coach, through the use of self as instrument of change. Anecdotes, stories and case samples are used throughout the book to illustrate situations so that the reader builds a picture of what psychologically-informed coaching looks like and how to practice ethically, responsibly and competently."Psychological Dimensions to Executive Coaching" provides business and executive coaches, management consultants, human resource specialists, corporate executives/senior managers, health/social workers, occupational psychologists, teachers, psychotherapists and counsellors with the essential information they need to be successful coaches and empower their clients.

The Elegant Solution: Toyota's Formula for Mastering Innovation


Matthew E. May - 2006
    In a rare look into Toyota's ability to consistently achieve breakthroughs that outperform the competition, The Elegant Solution explains what Toyota associates have know all along: its not about the cars. Rather, Toyota's astounding success is just the visible result of a hidden creative process that begins with a seven-digit number. One million. That's how many new ideas that Toyota organization implements every year. These ideas come from every level of the organization- from the factory floors to the corporate suites. And organizations all over the world want to learn how it's done. Now senior University of Toyota advisor Matthew May show how any company can achieve an environment of everyday innovation and discover the kinds of elegant solutions that hold the power to change the game forever. World-class benchmarks like Lexus, Prius, Scion- even Toyota's vaunted production system- are simply shining examples of elegant solutions.

Hermawan Kartajaya On Marketing


Hermawan Kartajaya - 2006
    The model used is an advanced development from Marketing Plus 2000 model, Sustainable Market-ing Enterprise/SME model. And with story telling style of writing, this book is guaranteed to capture the reader’s attention from start to finish.

Managing Engineering and Technology


Lucy C. Morse - 2006
    This text is also ideal forengineers, scientists, and other technologists interested in enhancing their management skills. "Managing Engineering and Technology" is designed to teach engineers, scientists, and other technologists the basic management skills they will need to be effective throughout their careers.

Collaboration Explained: Facilitation Skills for Software Project Leaders


Jean Tabaka - 2006
    As an agile coach, I've found the combination of straightforward advice and colorful anecdotes to be invaluable in guiding and focusing interactions with my teams. Jean's wealth of experience is conveyed in a carefully struck balance of reference guides and prose, facilitating just-in-time learning in the agile spirit. All in all, a superb resource for building stronger teams that's fit for agile veterans and neophytes alike." --Arlen Bankston, Lean Agile Practice Manager, CC Pace "If Agile is the new 'what, ' then surely Collaboration is the new 'how.' There are many things I really like about Jean's new book. Right at the top of the list is that I don't have to make lists of ideas for collaboration and facilitation anymore. Jean has it all. Not only does she have those great ideas for meetings, retrospectives, and team decision-making that I need to remember, but the startling new and thought-provoking ideas are there too. And the stories, the stories, the stories! The best way to transfer wisdom. Thanks, Jean!" --Linda Rising, Independent Consultant The Hands-On Guide to Effective Collaboration in Agile Projects To succeed, an agile project demands outstanding collaboration among all its stakeholders. But great collaboration doesn't happen by itself; it must be carefully planned and facilitated throughout the entire project lifecycle. Collaboration Explained is the first book to bring together proven, start-to-finish techniques for ensuring effective collaboration in any agile software project. Since the early days of the agile movement, Jean Tabaka has been studying and promoting collaboration in agile environments. Drawing on her unsurpassed experience, she offers clear guidelines and easy-to-use collaboration templates for every significant project event: from iteration and release planning, through project chartering, all the way through post-project retrospectives. Tabaka's hands-on techniques are applicable to every leading agile methodology, from Extreme Programming and Scrum to Crystal Clear. Above all, they are practical: grounded in a powerful understanding of the technical, business, and human challenges you face as a project manager or development team member. - Build collaborative software development cultures, leaders, and teams - Prepare yourself to collaborate--and prepare your team - Define clear roles for each participant in promoting collaboration - Set your collaborative agenda - Master tools for organizing collaboration more efficiently - Run effective collaborative meetings--including brainstorming sessions - Promote better small-group and pair-programming collaboration - Get better information, and use it to make better decisions - Use non-abusive conflict to drive positive outcomes - Collaborate to estimate projects and schedules more accurately - Strengthen collaboration across distributed, virtual teams - Extend collaboration from individual projects to the entire development organization

Personality and the Fate of Organizations


Robert Hogan - 2006
    In Personality and the Fate of Organizations, author Robert Hogan offers a systematic account of the nature of personality, showing how to use personality to understand organizations and to understand, evaluate, select, deselect, and train people.This book brings insights from a leading industrial organizational psychologist who asserts that personality is real, and that it determines the careers of individuals and the fate of organizations. The author's goal is to increase the reader's ability to understand other people--how they are alike, how they are different, and why they do what they do. Armed with this understanding, readers will be able to pursue their personal, social, and organizational goals more efficiently.A practical reference, this text is extremely useful for MBA students and for all those studying organizational psychology and leadership.

Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change


Robert J. Marshak - 2006
    Covert Processes at Work provides a coherent approach for identifying and dealing with all of these hidden dynamics, showing precisely how to bring them to light and limit their insidious impacts.Each chapter offers specific tools and techniques for engaging and managing these "under-the-table" processes along with case examples that clearly demonstrate the ideas and methods in action. Covert Processes at Work is a comprehensive and practical guide that managers, staff specialists, and consultants can use to deal with the hidden dynamics that are at the root of many organizational problems.

Tactics of Everyday Leadership - Becoming a Plus-One Leader


David B. Whitlock - 2006
    

Managing by Values: A Corporate Guide to Living, Being Alive, and Making a Living in the 21st Century


Simon L. Dolan - 2006
    Studies confirm that the way people are managed and developed delivers a higher return on investment than new technology, R&D, competitive strategy or quality initiatives. In this book, the authors contend that the broader management models of Management by Instructions and Management by Objectives fail to position organizations for competitive success. What is needed is a strategic leadership tool whose practical application will mine market potential through its relevance to individual organizational members. With a step by step guide to implementation, Managing by Values is just such a tool.

12: The Elements of Great Managing


Rodd Wagner - 2006
    The book followed great managers as they harnessed employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

Business: The Ultimate Resource


Basic Books - 2006
    This one-ofa- kind reference guide offers readers a portable M.B.A. between two covers without the expense of tuition, the trouble of entrance exams, or the struggle of making it to classes on time. As business is arguably the most potent force in society today--CEOs wield more power and influence than political leaders, trade of goods and services spreads cultural values around the globe, even the rules of commerce increasingly govern the administration of our educational, nonprofit, and social institutions--it is more important than ever that professionals from all walks of life understand its language and its theories. Business: The Ultimate Resource captures the state of the art in business today, and the extensive revisions and additions make this second editionthe undisputed reference for anyone in the field. The additional material includes 30 new articles from authors such as Michael E. Gerber, Howard Rheingold, and Francis Fukuyama; the Management Library is 40 percent new with 39 articles, including "The Tipping Point" and "Barbarians at the Gate." Moreover, everything else--from the Actionlists to the Dictionary-is fully updated to reflect the latest in business knowledge. Business is the gold standard of insight and information for executives and managers, entrepreneurs, administrators, educators, and students alike.

Architecture and Patterns for It Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children


Charles T. Betz - 2006
    It fills the gap between high-level guidance on IT governance and detailed discussions about specific vendor technologies. It provides a unique value chain approach to integrating the COBIT, ITIL, and CMM frameworks into a coherent, unified whole. It presents a field-tested, detailed conceptual information model with definitions and usage scenarios, mapped to both process and system architectures.This book is recommended for practitioners and managers engaged in IT support in large companies, particularly those who are information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

The Professional Caterer's Handbook: How to Open and Operate a Financially Successful Catering Business (with CD-ROM)


Lora Arduser - 2006
    No component is left out of this encyclopedic new book explaining the risky but potentially highly rewarding business of catering. Whether your catering operation is on-premise, off-premise, mobile, inside a hotel, part of a restaurant, or from your own home kitchen you will find this book very useful. You will learn the fundamentals: profitable menu planning, successful kitchen management, equipment layout and planning, and food safety and HACCP. The employee and management chapters deal with how to hire and keep a qualified professional staff, manage and train employees, and report tips properly in accordance with the latest IRS requirements. The financial chapters focus on basic cost-control systems, accounting and bookkeeping procedures, auditing, successful budgeting and profit planning. You ll also master public relations and publicity, learn low-cost internal marketing ideas, and discover low-and no-cost ways to satisfy customers. One section of the book is devoted to home-based catering entrepreneurs. With low startup costs and overhead, a home-based catering business can be an ideal do-it-yourself part-or full-time business. Another section is for restaurateurs that wish to add catering to their restaurant operation. A successful restaurant s bottom line could be greatly enhanced by instituting catering functions in slow hours or down time. For example, many restaurants are closed on Saturday afternoons, so this would be an ideal time to create a profit by catering a wedding This book is also ideal for professionals in the catering industries, as well as newcomers who may be looking for answers to cost containment and training issues. There are literally hundreds of innovative ways demonstrated to streamline.

Performance: The Secrets of Successful Behaviour


Robin Stuart-Kotze - 2006
    A scientific approach to behaviour change which is designed to help executives make a difference to their performance.

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)


Ronald J. Baker - 2006
    If you want to increase your company's profits by working smarter, this is the book for you.

The Second Cycle: Winning the War Against Bureaucracy


Lars Kolind - 2006
    Introducing a comprehensive guide to revitalizing mature organizations, Lars Kolind presents tools for creating consensus around change, using staff more effectively, promoting innovation, and much more.

The Wisdom of William H. Danforth, James Allen & Arnold Bennett- Including: I Dare You!, as a Man Thinketh & How to Live on 24 Hours a Day


William H. Danforth - 2006
    Danforth, James Allen & Arnold Bennett:Including:I Dare You! , As a Man Thinketh & How to Live on 24 Hours a Day I Dare You! by William H. Danforth I agree that a businessman should stick to business. But a proven four-fold program, plus a love for Youth, plus an inner urge-all dare me to write this book. "I Dare You" is for the daring few who are headed somewhere. Those afraid to Dare might as well pass it up. It will weary the lazy because it calls for immediate action. It will bore the sophisticated, and amuse the skeptics. It will antagonize others. Some will not even know what it is all about. It will not be over-popular because it calls for courage, swift and daring. But in the eyes of you, one of the priceless few, I trust will come a renewal of purpose as you read on. You can be a bigger person than you are and I am going to prove it to you. I am indebted beyond measure to Gordon M. Philpott, who has been of inestimable help in the writing and editing of "I Dare You." His keen insight, his rare judgment and his frank criticisms have helped make this book a labor of love instead of a drab task. I honor him as a close associate in business, but most of all I cherish him as an understanding friend. As a Man Thinketh by James Allen This book (the result of meditation and experience) is not intended as an exhaustive treatise on the much written upon subject of the power of thought. It is suggestive rather than explanatory, its object being to stimulate men and women to the discovery and perception of the truth that - "They themselves are makers of themselves" - by virtue of the thoughts which they choose and encourage. That mind is the master weaver, both of the inner garment of character and the outer garment of circumstance, and that, as they may have hitherto woven in ignorance and pain, they may now weave in enlightenment and happiness. & How to Live on 24 Hours a Day by Arnold Bennett This amazing book talks about som

The Quotable Manager: Inspiration for Business and Life


Joel Weiss - 2006
    The Quotable Manager takes simple, meaningful, and easy-to-remember quotes, puts them right at the fingertips of today's busy managers and leaders, and becomes an excellent resource when a thoughtful word is needed.

Permanent Innovation


Langdon Morris - 2006
    Permanent Innovation is the process of doing it continuously, as a matter of strategy, method, and habit. It happens in organizations that embrace innovation as a core value, practice innovation as a core methodology, and produce innovation as a consistent output. The notion of permanent innovation may at first be startling, and it may even seem to be a contradiction. The concept of permanence implies stability and the absence of change, while the concept of innovation implies constancy of change and novelty. Combining these two, however, yields an important synthesis: the practice of innovation not as an occasional occurrence, but as a repeating process of value creation and organizational adaptation. In these times of accelerating change and increasing competition, Permanent Innovation is an absolute necessity. This book is about how to achieve it.

How People Harness Their Collective Wisdom And Power to Construct the Future (Research in Public Management)


Alexander N. Christakis - 2006
    We have also experienced the frustration of interminable discussion that does not lead to progress. Co-Laboratories of Democracy enable large, diverse groups to dialogue and generate positive results. Many group processes engender enthusiasm and good feeling as people share their concerns and hopes with each other. Co-Laboratories go beyond this initial euphoria to: Discover root causes; Adopt consensual action plans; Develop teams dedicated to implementing those plans; and Generate lasting bonds of respect, trust, and cooperation. Co-Laboratories achieve these results by respecting the autonomy of all participants, and utilizing an array of consensus tools - including discipline, technology and graphics - that allow the stakeholders to control the discussion. These are explained in depth in a book authored by Alexander N. Christakis with Kenneth C. Bausch: Co-Laboratories of Democracy: How People Harness Their Collective Wisdom to Create the Future (Information Age, 2006).Co-Laboratories are a refinement of Interactive Management, a decision and design methodology developed over the past 30 years to deal with very complex situations involving diverse stakeholders. It has been successfully employed all over the world in situations of uncertainty and conflict. On Cyprus, for example, it has been used to bridge the divide between the Turkish and Greek factions on the island. It is currently being employed on that island to help Palestinian authorities organize their government. Co-Laboratories in one day can draw together a diverse group of people on an issue, elicit authentic feelings and respectful listening, generate agreed upon language, and identify leverage points for effective action. Participants will be able to generate a consensual action plan. Co-Laboratories generate real respect, understanding, and cooperation among participants- and do it rapidly.

Shouting Won′t Grow Dendrites: 20 Techniques for Managing a Brain-Compatible Classroom


Marcia L. Tate - 2006
    Providing easy-to-implement strategies and activities, best-selling author Marcia Tate covers the use of lighting, music, humor, constructive conversations, movement, classroom rituals, and parental support to actively engage students and direct their energy in a positive way. Each chapter follows a consistent structure and contains:A clear definition of the strategy The strategy's theoretical framework Numerous sample classroom applications Reflective activities for creating your own strategies

Resilience Engineering: Concepts and Precepts


Erik Hollnagel - 2006
    The performance of individuals and organizations must continually adjust to current conditions and, because resources and time are finite, such adjustments are always approximate. This definitive new book explores this groundbreaking new development in safety and risk management, where 'success' is based on the ability of organizations, groups and individuals to anticipate the changing shape of risk before failures and harm occur. Featuring contributions from many of the worlds leading figures in the fields of human factors and safety, Resilience Engineering provides thought-provoking insights into system safety as an aggregate of its various components, subsystems, software, organizations, human behaviours, and the way in which they interact. The book provides an introduction to Resilience Engineering of systems, covering both the theoretical and practical aspects. It is written for those responsible for system safety on managerial or operational levels alike, including safety managers and engineers (line and maintenance), security experts, risk and safety consultants, human factors professionals and accident investigators.

Continuous Integration


Martin Fowler - 2006
    Each integration is verified by an automated build (including test) to detect integration errors as quickly as possible. Many teams find that this approach leads to significantly reduced integration problems and allows a team to develop cohesive software more rapidly. This article is a quick overview of Continuous Integration summarizing the technique and its current usage.

Design for Manufacturability & Concurrent Engineering; How to Design for Low Cost, Design in High Quality, Design for Lean Manufacture, and Design Quickly for Fast Production


David M. Anderson - 2006
    The book presents many effective methodologies to design low-cost products by concurrently engineering products in multifunctional teams that will simplify concepts, optimize architecture, optimize the use of modules and off-the-shelf parts, have pre-selected vendors help design custom parts, understand and avoid previous problems,and then thoroughly design for manufacturability for quick launches without expensive change orders.DESIGN IN HIGH QUALITY. Chapter 10 shows how to design quality and reliability into the product with poka-yoke and 50 design guidelines.DESIGN FOR LEAN MANUFACTURE. The book shows how to standardize parts and design products for lean production, JIT, build-to-order, and mass customization.DESIGN QUICKLY FOR FAST PRODUCTION. Chapter 3 shows how thorough up-front work is the key to quickly developing products, avoiding changes, and achieving fast ramps.

The Business General: Transform your business using seven secrets of military success


Deborah Tom - 2006
    The Business General offers a brand new concept in business leadership for all levels of management, from CEO to team supervisor. For the first time, leading management consultant Deborah Tom and military chief Brigadier Richard Barrons reveal the secrets of modern military success. The Business General answers questions such as:- Why is it that leaders are respected and followed in military and not in industry?- Why is it that strategy fails?- How should a business address poor morale and engagement?- How can a global firm become 'one firm'?This book will enable every leader to feel empowered, take command of their situation and lead their people and their business to success.

Business: The Ultimate Resource


A&C Black - 2006
    It contains over two million words and includes practical and strategic advice for anyone doing business.

Competing Values Leadership: Creating Value in Organizations


Kim S. Cameron - 2006
    Yet, despite its complexity, value creation is the objective of every enterprise, every worker, and every leader. The Competing Values Framework can help leaders understand more deeply and act more effectively. In the first book to comprehensively present this framework, the authors discuss its core elements and focus attention on rethinking the notion of value. They emphasize specific tools and techniques leaders can use to institute sustainable change.The Competing Values Framework was developed in response to the need for a broadly applicable model that would foster successful leadership, improve organizational effectiveness, and promote value creation. It helps leaders think differently about value creation and shows them how to clarify purpose, integrate practices, and lead people. Named one of the 40 most important frameworks in the history of business, it has been studied and tested in organizations for more than 25 years. Currently used by hundreds of firms around the world, the Competing Values Framework serves as a map, an organizing mechanism, a sense-making device, a source of new ideas, and a learning system.This accessible resource will be of great use to organizational scholars interested in the concepts of value creation, organizational effectiveness, and competing values; to leaders and managers interested in enhancing and creating value in their organizations; and to change agents and consultants who use the Competing Values Framework as part of their intervention strategies or who are looking to help improve organizations.

Handbook of Human Performance Technology: Principles, Practices, and Potential


James A. Pershing - 2006
    Exhaustively researched, this comprehensive sourcebook not only updates key foundational chapters on organizational change, evaluation, instructional design, and motivation, but it also features breakthrough chapters on performance technology in action and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. Boasting fifty-five new chapters, contributors to this new edition comprise a veritable who's who in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Margo Murray, Judith Hale, Dana and James Robinson, and many others.Praise for the third edition of the Handbook of Human Performance TechnologyIf you are in the business of trying to improve organizational performance, this Handbook should be the first place you look for answers to questions about human performance technology. - Joseph J. Durzo, CPT, Ph.D., senior vice president and chief learning officer, Archstone-SmithThis newest edition of the Handbook provides an unparalleled, all-encompassing survey of the latest theory and its practical application in this emergent field. This book is a must-have reference for any professional wishing to systematically improve performance within their organization. - Weston McMillan, CPT, manager, training and development, eBay Inc.An invaluable, engaging resource for anyone charged with improving workplace performance. It not only provides the background and foundations of our profession, but more importantly, it also provides the most up-to-date descriptions of how to apply HPT to drive results. - Rodger Stotz, CPT, vice president and managing consultant, Maritz Inc.This book is filled with insights--both for those who are new to the field and also for those who are experienced. It offers concrete advice and examples on how to use HPT to impact business results and how to work successfully within organizations. - Anne Marie Laures, CPT, director, learning services, Walgreen Co.The Handbook contains many of the secrets for improving the performance of individuals, groups, and organizations. - Robert F. Mager, author, Analyzing Performance Problems and How to Turn Learners On...Without Turning Them Off

Knowledge Creation and Management: New Challenges for Managers


Kazuo Ichijo - 2006
    Leading experts have contributed chapters in their fields of expertise. Each distils his or her subject in a chapter that is accessible to managers who want to learn what can be applied to their organizations without the distracting details of research methodology. Each chapter, however, is based on careful research. The book is organized so that readers can easily find chapters of most interest and value to them. The emphasis is on the practical applications of knowledge to a wide variety of organizations and functional areas.

Winners Take All - The 9 Fundamental Rules of High Tech Strategy


Tony Seba - 2006
    Category winners increasingly take it all (market share, revenues, profits, growth, market valuation) while others fight for whatever is left. The good news is that there are 9 really simple rules that companies can follow to help them be successful in tough times. These rules have been used by companies such as Google, Apple, Symantec, Salesforce.com, Netflix, Intel, Dell, Texas Instruments, and Microsoft. This book shows how these winners have applied these rules strategically to gain competitive advantage. It also shows practical tools that the entrepreneur and the product and corporate managers can use to implement the rules. These 9 Rules apply to small and large companies; product, service, web, and innovation-based companies; consumer and enterprise-oriented companies. They apply at the beginning,middle, and end of the product lifecycle.

Leader on the Couch


Manfred F.R. Kets de Vries - 2006
    Rationality is deemed superior to feeling, which can contaminate judgment. But without feeling there is no passion, and no action. This book sets out to change people and organizations for the better, by revealing the 'dark side' of leadership behaviour and its impact on performance. Tapping into the startling parallels between the journey to emotional intelligence, the process of psychoanalysis, the practice of leadership coaching and the Zen journey to enlightenment, renowned thinker Manfred Kets de Vries helps executives, consultants, and coaches to peel back the layers of self-deception and reveal how inner personality - largely hard-wired since early childhood - affects the way they lead and manage others.

International Financial Reporting Standards (IFRS) Workbook and Guide: Practical insights, Case studies, Multiple-choice questions, Illustrations


Abbas Ali Mirza - 2006
    "International Financial Reporting Standards (IFRS) Workbook and Guide" is a one stop resource for understanding and applying current International Financial Reporting Standards (IFRS) and offers: Easy-to-understand explanations of all IFRSs/IASs and IFRICs/SICs issued by the IASB/IASC up to March 2006Illustrative examplesPractical insightsWorked case studiesMultiple-choice questions with solutionsTechnically reviewed by Liesel Knorr, Secretary General of the German Accounting Standards Committee and former technical director of the International Accounting Standards Committee (IASC).Forewords by:Sir David Tweedie, Chairman of the International Accounting Standards Board (IASB)Philippe Richard, Secretary General of the International Organization of Securities Commissions (IOSCO)

Finding Your Greater Yes: Living A Life That Echoes In Eternity


Dan Erickson - 2006
    Every life matters, and Dr. Erickson seeks to show readers how to discover and develop their God-given purpose - finding that "Greater Yes" - so as to make the greatest possible impact on the lives of everyone around them. Included in the book are five interactive caluculation tools, to help discover and deploy your "yes."

Leadership Power Plays: How the World's Most Powerful Executives Reach the Top of Their Game


Business Week - 2006
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Services Marketing Management: A Strategic Perspective


Hans Kasper - 2006
    The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It is built around five core guiding principles:Market orientation Assets and capabilities Characteristics of services Internationalization Value concept With numerous examples that illustrate key points in the text, Services Marketing Management, 2nd Edition begins by embracing services marketing management in both a national and international context, including the latest developments, then outlines the wide variety of assets and strategic capabilities required to deliver services and create superior value for customers.'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples. Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business SchoolAn up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader. Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of ServiceThis book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers. Steve Oakes, University of LiverpoolThis is a must for students, teachers and practitioners in services marketing.' Kjell Gr�nhaug, Norwegian School of Economics and Business Administration'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School'Services Marketing Management a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice. Peter Leeflang, Frank M. Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: - the consequent focus on market and customer orientation- the integration of business-to-business services- the overarching HRM perspective and- the refined didactic approach not self-evident in other service management textbooks.What a service for the reader! Bernd G�nter, Heinrich-Heine Universit�t, D�sseldorf

Smartsourcing: Driving Innovation And Growth Through Outsourcing


Thomas M. Koulopoulos - 2006
    In fact, the typical executive will soon spend one-third of their budget on outsourcing! Smartsourcing is the next evolution in outsourcing. Traditional outsourcing reduces costs by moving the work to where the least expensive workers are. While that may cut costs, it simply replicates the status quo. Smartsourcing goes a step further by showing companies how to partner with service providers to not only cut costs, but also increase innovation across the full spectrum of their business. Smartsourcing is the first book on the market to be ahead of the curve on one of the most important shifts in business today.

Controller and CFO's Guide to Accounts Payable


Mary S. Ludwig Schaeffer - 2006
    It declares that AP is no longer a back-office function and underscores the reality that proper attention must be paid to this crucial department in order to run a leading edge and competitive company.

Nurturing Future Generations: Promoting Resilience in Children and Adolescents Through Social, Emotional and Cognitive Skills


Rosemary A. Thompson - 2006
    Society's response has been slow. Too many young people do not receive consistent, positive, and realistic validation of themselves from those adults on whom they depend.Nurturing Future Generations goes beyond the stilted rhetoric on the problems of youth and the dilemma for society by outlining specific treatment intervention and prevention strategies that address the full spectrum of dysfunctional behavior. It introduces structured intervention strategies for school and community collaboration, with an emphasis on remediation and treatment.Educators and helping professionals will find counseling strategies and psychoeducational techniques that focus on primary prevention. These primary prevention strategies are supported by an understanding of critical social, emotional, and cognitive skills. The new edition provides an increased focus on the positive aspects of youth development, with less emphasis placed on the dysfunctional side of youth behavior.The book addresses emerging research on resiliency and includes increased coverage of best practices for use with troubled youth. A new chapter on LGBT youth issues has been added, and the existing chapters have been substantially revised and updated. The author has reorganized sections within each chapter, adding to the readability and flow of the book, making it more useful as both a professional reference and supplemental text.

Strategic Maintenance Planning


Anthony Kelly - 2006
    It explains how to establish objectives for physical assets and maintenance resources, and how to formulate an appropriate life plan for plant. It then shows how to use the life plans to formulate a preventive maintenance schedule for the plant as a whole, along with a maintenance organization and a budget to ensure that maintenance work can be resourced.This is one of three stand-alone volumes designed to provide maintenance professionals in any sector with a better understanding of maintenance management, enabling the identification of problems and the delivery of effective solutions.* The first of three stand-alone companion books, focusing on the formulation of strategy and the planning aspects of maintenance management * Learn how to establish objectives - for physical assets and maintenance resources; Formulate a life plan for each unit and a preventive maintenance schedule for the plant as a whole; Design a maintenance organization and budget to ensure that the maintenance work can be resourced* With numerous review questions, exercises and case studies - selected to ensure coverage across a wide range of industries including processing, mining, food, power generation and transmission

Systems Leadership: Creating Positive Organisations


Ian MacDonald - 2006
    Human survival has always depended upon our ability to form and sustain social organisations. People have a deep need to be creative and to belong. By creating positive organisations we can fulfil these needs and build a worthwhile society. Such organisations do not occur by chance; a positive organisation is created by the hard work of leaders and members and influenced by the way the organisation is designed, especially its systems. All this needs to be based on an understanding of sound, general principles of behaviour. This book outlines that work; how to build a positive organisation in terms of general principles and practical examples. Understanding and applying this work requires discipline (not dogma) and creativity. The authors show the significant positive results that can be achieved and detail a range of case studies. Unlike some books which are based on goals, objectives or visions this book concentrates on how this can be achieved. The authors observed and engaged with what good leaders and members actually do and have endeavoured to distil the essence of productive relationships based on core, human values. This work has been applied in businesses, social service agencies, hospitals, city governments, national governments, armies, churches, public utilities, indigenous communities, schools and other unique organisations. It is intended to help leaders create more humane and productive organisations that can both meet their objectives and improve the human condition. It does so by presenting a coherent theory exemplified by numerous cases and practical experience. As more than one leader has commented, 'this stuff actually works'. The CD supplied with the book contains 11 case studies which look at the application of systems leadership techniques in a range of organisational contexts.

CMMI Survival Guide: Just Enough Process Improvement


Suzanne Garcia - 2006
    Garcia and Turner have given us a practical roadmap that addresses the key points to learn as well as the many potholes to avoid. Their Survival Guide is a most valuable resource for the journey. It will help immeasurably in achieving the process improvement that you seek.--Dr. Howard Eisner, Distinguished Research Professor, George Washington UniversityHelps you get to the 'red meat' of the CMMI quickly and with minimum pain.--Donald J. Reifer, President, Reifer Consultants, Inc.The best words I can offer potential readers is that you must have this book, not on your shelf, but with you for repeated reading to glean new ideas or reinforce old ones you gained from the past readings. If you have ever been directly involved in a process improvement initiative or if you are starting one, this book can only help you to do a better job. And while [the authors] may not have written this book explicitly for experienced consultants, I found it a great reference even for those of us who helped start this industry, because it provides clear and useful answers to those tough questions we are asked all of the time.--Tim Kasse, CEO and Principal Consultant, Kasse Initiatives LLCThis book contains practical (working) tips for the 'getting started' phase of process improvement, which is the hardest one in the road to improving one's processes.--Agapi Svolou, Principal of Alexanna, LLC, and SEI CMMI Transition PartnerThe authors have done an outstanding job in providing guidance for process improvement from a practical perspective. Instead of focusing on a single technique or approach, they have provided a variety of methods for process improvement implementation and have framed their discussion with rich context from lessons learned. The concepts described in this book will be useful to both those starting CMMI implementations and to those who are well into their journey but are still looking for ways to lessen the pain and provide value-added improvements. Reading the book is like being in the audience during a live presentation by SuZ and Rich--they wrote the book as they would present the information to a live audience.--Bill Craig, Director, Software Engineering Directorate, AMRDEC, RDECOMI have been involved in process improvement since the early 90's and many of the mistakes that I made could have been prevented if this book had been available then.--Claude Y. Laporte, Professor, ETS Universite du QuebecPrimarily, the book is practical. The guidance presented is geared toward someone who is not exactly sure why they need process improvement, but is presented with the fact that they must do it. Very often these are smaller organizations, with limited resources, and uncertain support from above. As I read the book, I thought almost immediately of a couple of organizations with which I am familiar who could use this kind of tutelage. There are real, and useful, techniques in this book that I believe can help these kinds of organizations prioritize and establish reasonable plans for improving the processes in the organization. I also like the sidebars and personal observations. Discussions of experience can really help organizations through the various pitfalls that are part of developing and deploying processes. It makes the book more of a 'real life' guide, and not a theoretical exercise. Finally, the book is an enjoyable read. The conversational style of the book (and the humor) make it much easier to read than many of the books I have read in the past.--Alexander Stall, Principal Process Improvement Engineer, Systems and Software ConsortiumThe CMMI provides a framework for process improvement spanning the life cycle of a product or service, from conception through delivery and maintenance. Widely and beneficially adopted around the world, the size and apparent complexity of the framework have nonetheless been daunting to some organizations. That need not be so. With a proper guide to help navigate around unknown dangers, potential pitfalls, and false paths, you too, can realize substantial business value from a successful CMMI implementation. This book is such a guide, full of the real-life examples to ease your way, and written in a lighter style to ease your reading.The CMMI(R) Survival Guide is an effective resource for multiple readerships. If you are just now considering a process improvement program, with the CMMI among your options, the authors' discussion of relevant issues will enhance your business case right from the start. If you have already decided to implement the CMMI, the authors' practical knowledge will help you make the most of your efforts. Even if you are well into a CMMI implementation, but are lost, stuck, or going around in circles, the authors' valuable advice will help you regain your direction.If you work in a smaller or resource-strapped organization, you will particularly benefit from the authors' description of alternative paths to process improvement--approaches that are more incremental or agile, and less intensive, than you might imagine for a CMMI implementation. The authors draw on their extensive experience working with diverse organizations, and on the CMMI tools, techniques, and templates developed for those organizations.Whatever your background or need, the CMMI(R) Survival Guide will help you survey the CMMI territory, consult possible road maps, learn from other CMMI explorers, weigh the benefits of hiring a living guide, and even consider whether the trip is right for you.

The 9 Disciplines of Facilitator


Jon C. Jenkins - 2006
    Written by Jon and Maureen Jenkins, two of the long-term members of the International Association of Facilitators (IAF), this much-needed resource explains that facilitation is more than a process or a set of techniques for managing groups--facilitation is its own profession with its own set of disciplines that help define the facilitator's role. Throughout the book the authors detail the nine personal disciplines of effective facilitators: Detachment, Engagement, Focus, Awareness, Action, Presence, Interior Council, Intentionality, and a Sense of Wonder.

The Authentic Leader: It's About Presence, Not Position


David Irvine - 2006
    It cannot be reduced to technique or position or power. Drawing on the wisdom and experience of forty-five authentic leaders - from CEOs to community leaders to parents - The Authentic Leader gets to the heart of what it means to amplify your impact in the world by being more authentic. For those committed to evolving your soul and the souls of those you serve, this book will inspire and guide you to finding and amplifying your voice, while inspiring and guiding others to find theirs. In the process, readers will discover meaning, significance, and deep satisfaction in their lives. The Authentic Leader is a book that awakens your soul to what matters most. It inspires you to explore the impact of your authentic presence. Do you want to discover significance and deep satisfaction in your life? The Authentic Leader is a book that awakens your soul to what matters most.

Deer Wars: Science, Tradition, and the Battle Over Managing Whitetails in Pennsylvania


Bob Frye - 2006
    From the disappearance of deer in Pennsylvania forests at the beginning of the twentieth century to the population explosion that occurred in the latter half of the century, the balance between herd size and a healthy forest has long been a difficult one. In Deer Wars, Bob Frye examines this controversy and the effect that herd management has had on all of the citizens of Pennsylvania; farmers managing deer invasions and property rights, hunters dealing with changing herd densities and ever-complex restrictions, state agencies juggling the rights of hunters with the needs of commercial interests, all with stakes in the success and health of the deer herd. Now with deer harvests decreasing, Chronic Wasting Disease becoming a potential threat, and forests showing serious signs of trouble, the need for compromise from all of the players is essential, but is it possible? This well-researched and engrossing book explores that question.

Bigger Isn't Always Better: The New Mindset for Real Business Growth


Robert M. Tomasko - 2006
    But don't confuse growth with expansion. To be sure, increased size can be an important component (or fortuitous by-product) of business success, but companies that expand too much, too quickly, or too myopically may soon find themselves too big for their britches.What, then, is real growth? Simply put, it's progress, and it is based on moving the business beyond the self-imposed limits that have come to define and constrain it. Good "growers" know that true success is fueled by imagination, not by a stream of mergers, stock price manipulations, or clever accounting. These individuals share seven characteristics that enable them to foster real, sustainable growth.Bigger Isn't Always Better reveals these traits, why they are effective, and how to apply them in your organization. The book shows how successful companies and growers:* Know where to look* Know what they want* Tell the truth* Create tension to generate forward movement* Win hearts and minds* Master momentum and bounce* Know when to let go, and share the wealthDistilling a decade of research and personal interviews on three continents, author Bob Tomasko illustrates the seven traits with examples from companies--large and small, well known and less so--that have profited through innovative strategies that focus on genuine growth opportunities instead of the appearance of growth. Profiles include:Darcy Winslow, who helped testosterone-fueled Nike grow by creating a range of products for women that opened a new and profitable marketChris Mottern of Peet's Coffee, which carved a niche by slipstreaming around the wake created by StarbucksRoger Enrico, the Pepsi veteran who created The Pepsi Challenge and established Pepsi as the Coke of snack foodsBill Greenwood of Burlington Northern, which found a way to turn truckers, the railroad's most difficult competitors, into its best customersAl Bru, who got health-conscious consumers to embrace Frito-Lay's snack products by eliminating trans fatsCarlos Gutierrez, who restored Kellogg to a growth path by eliminating its fixation on volumeBigger Isn't Always Better also offers stunning examples of the failure of the Big-Is-Good philosophy, including the ill-fated Hewlett-Packard/Compaq merger and its highest-profile casualty, CEO Carly Fiorina.After years of cutbacks, growth is in again. But instead of assuming that an inflated business can dominate a market through sheer size or manufactured numbers, the new model shows how engaged growers use positive psychology to drive robust and sustainable growth. Combining real-life stories, thorough scientific research, and insightful analysis, Bigger Isn't Always Better shows how your organization can move forward--without tripping over its own feet."

Human Resource Management for the Hospitality and Tourism Industries


Dennis Nickson - 2006
    Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: - recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising- legislation and equal opportunities: illegal discrimination and managing diversity - staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse- remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tippingHuman Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading.Accompanying the text is a companion website which includes extra case studies to aid teaching and learning.

The Solution Tango: Seven Simple Steps to Solutions in Management


Louis Cauffman - 2006
    An important lesson identified in the book is that a manager must act as both the leader who provides direction for a team or company and as the coach who enables others to make the most of their skills, enabling the individual and the organization to succeed. A seven-step framework to enhance problem-solving capabilities, examples and tips, and a survival kit for sinking managers will help managers improve their people skills and learn how to approach everyday issues from a positive perspective.

Investing & Wealth Management


Robert Allen - 2006
    Ever wished you could take time away from work to attend the in-person seminars led by the nations top investment gurus and financial speakers? With Investing & Wealth Management on audio CD, you will have dynamic access to four of todays most influential wealth coaches any time you want! In the car, out for a run, or unwinding at home: If you can play a compact disc, Investing & Wealth Management can provide practical steps to help you amass and maintain an enviable portfolio of equity.

Change Management: Altering Mindsets in a Global Context


V. Nilakant - 2006
    The authors present a new model of change management which identifies four core tasks that are crucial to the success of any change initiative in organizations. These are: appreciating change, mobilizing support for change, executing change and building change capability. They contend that failures of change initiatives result from failure to manage one or more of these tasks effectively.

Ethics and the School Administrator: Balancing Today's Complex Issues


Dan Mahoney - 2006
    Dan Mahoney combines personal knowledge, candid revelations, and interview data from five dedicated school administrators to show how they are able to achieve the greater good. Ethics and the School Administrator tells the real-life story of educators' professional experiences and gives a practical examination of their decision-making process. Recommendations for professional practice are included. This book will be of interest to principals, superintendents, school board members, and professors and students in educational leadership programs.

Dangerous Enthusiasms: E-government, Computer Failure and Information System Development


Robin Gauld - 2006
    But the quest for e-government opens up a range of issues - whether to take a "big bang" or an incremental approach to computerization, how to deal with security and privacy concerns, how to reconfigure the machinery of government to fit ICT practices - and decisions - hardware and software procurement, software architecture, access by whom to what. The spending of public money is always intriguing and perhaps money spent on ICT has been the most intriguing of all, with some spectacular failures costing millions. This book is written for a general audience and takes a critical look at policies, problems and prospects for e-government in a series of case studies. Why have ICT failures in the public sector occurred and what lessons do they provide for the future?

Focused Operations Management for Health Services Organizations


Boaz Ronen - 2006
    This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources.

The Virtual Teams Pocketbook (Management Pocketbooks)


Ian Fleming - 2006
    Looks at the skills needed to lead a virtual team, at the required style of leadership, at the team selection process, at cultural issues and at the process of developing trust and building a productive and cohesive unit.

Service Agreements: A Management Guide


Van Haren Publishing - 2006
    Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This book outlines the background, operation and benefits of a variety of service agreements.

Kernel Based Algorithms for Mining Huge Data Sets: Supervised, Semi-Supervised, and Unsupervised Learning


Te-Ming Huang - 2006
    The book presents both the theory and the algorithms for mining huge data sets using support vector machines (SVMs) in an iterative way. It demonstrates how kernel based SVMs can be used for dimensionality reduction and shows the similarities and differences between the two most popular unsupervised techniques.

Cross-Cultural Perspectives on Knowledge Management


David J. Pauleen - 2006
    Here, the views of a diverse range of well-known academic researchers, industry leaders, and public policy experts have been brought together to show how knowledge and knowledge management perspectives vary across different cultures, in different contexts, using different processes for different purposes.