Best of
Communication

2006

Communicating for a Change: Seven Keys to Irresistible Communication


Andy Stanley - 2006
    Take heart before your audience takes leave! You can convey your message in the powerful, life-changing way it deserves to be told. An insightful, entertaining parable that’s an excellent guide for any speaker, Communicating for a Change takes a simple approach to delivering effectively. Join Pastor Ray as he discovers that the secrets to successful speaking are parallel to the lessons a trucker learns on the road. By knowing your destination before you leave (identifying the one basic premise of your message), using your blinkers (making transitions obvious), and implementing five other practical points, you’ll drive your message home every time! “Long ago, in a galaxy far, far away…” “Once upon a time…” “In the beginning…” Great stories capture and hold an audience’s attention from start to finish. Why should it be any different when you stand up to speak? In Communicating for a Change, Andy Stanley and Lane Jones offer a unique strategy for communicators seeking to deliver captivating and practical messages. In this highly creative presentation, the authors unpack seven concepts that will empower you to engage and impact your audience in a way that leaves them wanting more. “Whether you are a senior pastor with weekly teaching responsibilities or a student pastor who has bern charged with engaging the hearts and minds of high school students, this book is a must-read.” -Bill Hybels, Senior pastor, Willow Creak Community Church “A very practical resource for every biblical communicator who wants to go from good to great.” -Ed Young, Senior pastor, Fellowship Church, Grapevine, Texas “To communicate effectively, you have to connect. Andy has been connecting with people for years, and now he’s sharing his insights with the rest of us.” -Jeff Foxworthy, Comedian Story Behind the BookAndy Stanley and Lane Jones are on staff at one of America ’s largest churches, North Point Community. Leaders of thousands of people, they regularly speak in front of large groups. They also listen to numerous speakers and know the disastrous effects of a poorly delivered message. This book is the result of their efforts to make public speaking—one of the most common fear-inducing activities known to mankind—simple, easy, and even enjoyable, so that God’s messages will readily produce the life-changing results they should.

The Nonviolent Communication Training Course


Marshall B. Rosenberg - 2006
    Join the pioneering creator of NVC for more than nine hours of in-depth instruction that includes:Nine immersive CDs that teach you how to use NVC to discuss difficult emotions, deepen intimate relationships, mediate impossible conflicts, and much moreWorkbook with more than 50 exercises to strengthen your ability to successfully apply NVC in the fieldSeven Nonviolent Communication training cards you can use on the spot to express yourself and listen to othersCourse objectives: Identify the four steps of the Nonviolent Communication processEmploy the four-step Nonviolent Communication process in every dialogue you engage inUtilize empathy to safely confront anger, fear, and other powerful emotionsDiscover how to overcome the blocks to compassion, and open to our natural desire to enrich the lives of those around us

Spiral Dynamics Integral: Learn to Master the Memetic Codes of Human Behavior


Don Edward Beck - 2006
    Don Beck has taught people at all levels how to stop clashing and start communicating. His method is called Spiral Dynamics Integral, a revolutionary new way of perceiving human nature that lets us understand, predict, and resolve even the most difficult conflicts. In his effort to map the genome of the mind, Dr. Beck has created a tool he calls the Spiral, which charts the underlying reasons for virtually everything that human beings think, believe, and do. Breaking down the "complexity codes" that lie at the heart of a problem, he explains, is the first step toward coming up with a real, lasting solution.

Everybody Wins: The Chapman Guide to Solving Conflicts without Arguing


Gary Chapman - 2006
    The Chapman Guide to Solving Conflicts Without Arguing provides a simple blueprint for achieving solutions to everyday disagreements without having to have a "winner" and a "loser." By learning how to listen empathetically, respecting each other's ideas and feelings and understanding why some issues are so important to your spouse, not only will those daily problems be worked out successfully, but both of you will end up feeling appreciated, respected, and loved.

A Writer's Coach: An Editor's Guide to Words That Work


Jack R. Hart - 2006
    He gives invaluable advice on gathering ideas, writing theme statements and outlines, and using the "ladder of abstraction" to add variety and texture to writing. He provides a lexicon of lead sentences. He shares his ideas for composing and sustaining powerful writing, and for ensuring that what you write will be accessible to your audience. Discussing the ways writers can trip themselves up-procrastination, writer's block, and excessive polishing, to name just a few-Hart demonstrates how to overcome each obstacle. Excerpts from writers such as Ernest Hemingway and Joan Didion, and from articles gathered from magazines and newspapers, provide inspiration and instructive examples of both inadequate and exemplary writing. Like a personal, portable writing coach, "A Writer's Coach" will be a boon to writers, editors, teachers, and students.

The Language of Miracles: A Celebrated Psychic Teaches You to Talk to Animals


Amelia Kinkade - 2006
    But her real mission is to convince people that, with the proper dedication, training, and understanding, everyone can do what she does . Here, she explains the subtle cues that form the foundation of animal communication, and provides guided exercises that allow readers to explore these cues for themselves. With gentle encouragement, she shows how to look for communications typically drowned out in the noise and chaos of modern life, whether they take the form of clairaudience or clairvoyance. Filled with amazing stories, The Language of Miracles inspires readers to sit down with the animals in their lives and explore the unspoken world between them.

Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance


George Kohlrieser - 2006
    In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.

Why Talking Is Not Enough: Eight Loving Actions That Will Transform Your Marriage


Susan Page - 2006
    This method shows you the magic of "Keep your mouth out of it!" Page's pioneering eight-step program invites you to give up problem solving and move directly to a warmer, more loving and fun relationship, based on universal spiritual principles. In this book you will learn how to transform your relationship into a Spiritual Partnership by adopting these Eight Loving Actions:Adopt a Spirit of Good Will Give Up Problem Solving Act as If Practice Restraint Balance Giving and Taking Act on Your Own Practice Acceptance Practice Compassion

Words Fail Me


Teresa Monachino - 2006
    In this quirky new title designer and typographer Teresa Monachino rounds up and breaks down a variety of unruly words: words lacking in integrity, misleading words that do not mean what they say, words that mean more than they say, words with inconsistent pronunciation or spellings that are just plain cruel! Using striking and witty graphic design the author demands answers to such troublesome questions as, why is abbreviation such a long word, does monosyllabic really need five syllables and why is lisp so hard to say if you have one?

Respectful Parents, Respectful Kids: 7 Keys to Turn Family Conflict into Cooperation


Sura Hart - 2006
    The seven outlined principles redefine the parent-dominated family by teaching parents how to achieve mutual parent/child respect without being submissive, set firm limits without using demands or coercion, and empower children to open up, cooperate, and realize their own innate potential. Based on Marshall Rosenberg's Nonviolent Communication process, the framework helps parents break down the barriers to outstanding relationships with their kids by avoiding destructive language and habits that keep parents and children from understanding one another. Activities, stories, and resources help parents immediately apply the seven keys to any parenting situation.

Thinking Points: Communicating Our American Values and Vision


George Lakoff - 2006
    It also gave rise to a chorus of pleas for more:* What is the progressive vision of America; * Why progressive values are America's values; * How frames are necessary to serve the truth; * Why sloganeering alone doesn't work; * How progressives trap themselves and how they can escape those traps; and * How political arguments and narratives can be put together to counter the Right.Thinking Points satisfies that call with a bold, concise, and systematic explanation of how conservatives think and use language--and how progressives can fight back . Lakoff and the Rockridge Institute offer a new understanding of the so-called political center and explain why the most effective way to appeal to those who identify themselves as moderates or conservatives is to remain true to progressive values.This book is essential reading for anyone who wants to participate in shaping an America that serves the common good.

Zaha Hadid


Zaha Hadid - 2006
    Each of Hadid's dynamic and innovative works builds on over 30 years of experimentation and research in the interrelated fields of urbanism, architecture and design. True to Hadid's interdisciplinary approach to architecture, all mediums will be covered here.

The Assessment of Basic Language and Learning Skills - Revised : ABLLS-R Protocol


James W. Partington - 2006
    Partington, the ABLLS®-R system is an assessment tool, curriculum guide, and skills-tracking system used to help guide the instruction of language and critical learner skills for children with autism or other developmental disabilities. This practical and parent-friendly tool can be used to facilitate the identification of skills needed by your child to effectively communicate and learn from everyday experiences. ABLLS-RThe ABLLS-R provides a comprehensive review of 544 skills from 25 skill areas including language, social interaction, self-help, academic and motor skills that most typically developing children acquire prior to entering kindergarten. The task items within each skill area are arranged from simpler to more complex tasks. Expressive language skills are assessed based upon the behavioral analysis of language as presented by Dr. B.F. Skinner in his book, Verbal Behavior (1957).The assessment results allow parents and professionals to pinpoint obstacles that have been preventing a child from acquiring new skills and to develop a comprehensive, highly personalized, language-based curriculum.The 2006 version of the ABLLS incorporates many new task items and provides a more specific sequence in the developmental order of items within the various skill areas. Significant changes were made in the revised version of the vocal imitation section with input from Denise Senick-Pirri, SLP-CCC. Additional improvements were made to incorporate items associated with social interaction skills, motor imitation and other joint attention skills, and to ensure the fluent use of established skills.The ABLLS-R is comprised of two documents:1. The ABLLS-R Protocol is used to score a child's performance on the task items and provides 15 appendices that allow for the tracking of a variety of specific skills that are included in the assessment. The Protocol includes a set of grids that comprise a skills-tracking system that makes it possible to observe and document a child's progress in the acquisition of critical skills. 2. The ABLLS-R Guide provides information about the features of the ABLLS-R, how to correctly score items, and how to develop Individualized Education Program (IEP) goals and objectives that clearly define and target the learning needs of a student.The ABLLS-R is sold as a set that includes the ABLLS-R Guide and a Protocol to ensure that parents and professionals have the instructions as to how to use the ABLLS-R. Additional protocols can be purchased separately by individuals who have already purchased a copy of the ABLLS-R Guide.Spanish, Italian and Norwegian translations of ABLLS-R are also available.WebABLLS is an electronic version of the assessment, allowing parents, teachers, speech pathologists, behavior analysts, and those who design, coordinate and/or supervise language or skill-acquisition programs to easily share information about a child.For more information, please contact us or call 925-210-9370.

Life and Love: Positive Strategies for Autistic Adults


Zosia Zaks - 2006
    It describes and suggests concrete ways to deal with some of the issues and problems faced by those on the autism spectrum. It includes a broad spectrum of suggestions for different types of relationships.

Collaboration Explained: Facilitation Skills for Software Project Leaders


Jean Tabaka - 2006
    As an agile coach, I've found the combination of straightforward advice and colorful anecdotes to be invaluable in guiding and focusing interactions with my teams. Jean's wealth of experience is conveyed in a carefully struck balance of reference guides and prose, facilitating just-in-time learning in the agile spirit. All in all, a superb resource for building stronger teams that's fit for agile veterans and neophytes alike." --Arlen Bankston, Lean Agile Practice Manager, CC Pace "If Agile is the new 'what, ' then surely Collaboration is the new 'how.' There are many things I really like about Jean's new book. Right at the top of the list is that I don't have to make lists of ideas for collaboration and facilitation anymore. Jean has it all. Not only does she have those great ideas for meetings, retrospectives, and team decision-making that I need to remember, but the startling new and thought-provoking ideas are there too. And the stories, the stories, the stories! The best way to transfer wisdom. Thanks, Jean!" --Linda Rising, Independent Consultant The Hands-On Guide to Effective Collaboration in Agile Projects To succeed, an agile project demands outstanding collaboration among all its stakeholders. But great collaboration doesn't happen by itself; it must be carefully planned and facilitated throughout the entire project lifecycle. Collaboration Explained is the first book to bring together proven, start-to-finish techniques for ensuring effective collaboration in any agile software project. Since the early days of the agile movement, Jean Tabaka has been studying and promoting collaboration in agile environments. Drawing on her unsurpassed experience, she offers clear guidelines and easy-to-use collaboration templates for every significant project event: from iteration and release planning, through project chartering, all the way through post-project retrospectives. Tabaka's hands-on techniques are applicable to every leading agile methodology, from Extreme Programming and Scrum to Crystal Clear. Above all, they are practical: grounded in a powerful understanding of the technical, business, and human challenges you face as a project manager or development team member. - Build collaborative software development cultures, leaders, and teams - Prepare yourself to collaborate--and prepare your team - Define clear roles for each participant in promoting collaboration - Set your collaborative agenda - Master tools for organizing collaboration more efficiently - Run effective collaborative meetings--including brainstorming sessions - Promote better small-group and pair-programming collaboration - Get better information, and use it to make better decisions - Use non-abusive conflict to drive positive outcomes - Collaborate to estimate projects and schedules more accurately - Strengthen collaboration across distributed, virtual teams - Extend collaboration from individual projects to the entire development organization

Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service


Richard S. Gallagher - 2006
    Great Customer Connections presents a step-by-step program for turning each customer interaction into a peak experience. Adapting scientific research into easy-to-apply practices, the book lets service professionals:* connect with customers and "speak the language" of each one's unique personality* use the "secret phrases" that make them feel great* tell them anything without upsetting them* stop saying "no" -- permanently* defuse any crisis and take command of each interaction even with difficult or unclear customersCombining known principles of behavioral psychology with field-proven techniques, Great Customer Connections is the key to revolutionizing the service quality that you, your team, and your entire company provide."

Creative Leadership: Skills That Drive Change


Gerard J. Puccio - 2006
    In this engaging book, authors Gerard J. Puccio, Mary C. Murdock, and Marie Mance provide a unique combination of conceptual arguments, practical principles, and proven tools to enhance future leaders′ effectiveness in creating and managing change.

The ACS Style Guide: Effective Communication of Scientific Information


Anne M. Coghill - 2006
    This dynamic mode of dissemination is enabling scientists, engineers, and medicalpractitioners all over the world to obtain and transmit information quickly and easily. An essential constant in this changing environment is the requirement that information remain accurate, clear, unambiguous, and ethically sound.This extensive revision of The ACS Style Guide thoroughly examines electronic tools now available to assist STM writers in preparing manuscripts and communicating with publishers. Valuable updates include discussions of markup languages, citation of electronic sources, online submission ofmanuscripts, and preparation of figures, tables, and structures. In keeping current with the changing environment, this edition also contains references to many resources on the internet.With this wealth of new information, The ACS Style Guide's Third Edition continues its long tradition of providing invaluable insight on ethics in scientific communication, the editorial process, copyright, conventions in chemistry, grammar, punctuation, spelling, and writing style for any STMauthor, reviewer, or editor. The Third Edition is the definitive source for all information needed to write, review, submit, and edit scholarly and scientific manuscripts.

People Smart in Business: Using the Disc Behavioral Styles Model to Turn Every Business Encounter Into a Mutual Win


Anthony J. Alessandra - 2006
    . When you encounter difficult co-workers - you know how to adapt to them. . Where you meet challenging situations - you have the skills to overcome them. . How good it will feel when you become a dynamic leader that others want to follow. If you dream of all that and more... then People Smart is the book you need. People Smart is a unique blend of scientific research on human behavior and our 30+ years of teaching people smarts - through the Platinum Rule. Whether you want to be better at selling or socializing, managing or motivating, producing or persuading, this book has the answers. Once you've been exposed to these hands-on, proven and practical principles, you'll find that you will have access to uncommon wisdom allowing you to: . Become a more loved and effective boss . Gain effortless cooperation of even the most difficult people . Fascinate and positively influence your spouse and children . Build meaningful rapport that attracts long-term clients . Eliminate tension in every personal and professional relationship Learn to apply People Smart and soon you'll unconsciously begin to draw out the best in everyone around you. You'll notice how easy it becomes for you to gain the trust and respect of even the most cynical people you meet. People Smart is a reader-friendly book. You can use and reuse it as a constant companion to consult when dealing with difficult people and stressful situations. It gives you the tools to realistically take charge of improving all your work relationships.

Figuring Out People: Reading People Using Meta-Programs


L. Michael Hall - 2006
    Building on the NLP model of personally and meta programmes, this text focuses not on what people are but how they function.

Secrets of Great Communicators Student Text: Simple, Powerful Strategies for Reaching the Heart of Your Audience, Student Textbook


Jeff Myers - 2006
    Jeff s motivational teachings inspire positive vision in every man, woman, boy, and girl, clarifying purpose and leading to success."

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis)


Ronald J. Baker - 2006
    If you want to increase your company's profits by working smarter, this is the book for you.

How to Handle Difficult Parents: Proven Solutions for Teachers


Suzanne Tingley - 2006
    Whether you're a teacher (regular or special education) or a coach, this book will give you practical suggestions regarding what to say and how to say it to parents who question your lesson plans, challenge your disciplinary decisions, or threaten to tell the principal on you. Bringing years of experience as a teacher, principal, superintendent, and professor, the author shows teachers how to handle the most difficult parent types, including the Helicopter Mom, the Caped Crusader, Ms. "Quit Picking on My Kid," The Intimidator, No Show's Dad, and Pinocchio's Mom, among others. Emphasizing ways to help create constructive conversation, the revised edition of "How to Handle Difficult Parents" is a must-have for teachers everywhere, both those just beginning and those already deep in the trenches.

The Little Book of Restorative Justice for People in Prison: Rebuilding the Web of Relationships


Barb Toews - 2006
    Justice, then, must repair and rebuild people and relationships. This is true for men and women that are incarcerated as it is for victims.The more than 2.3 million incarcerated individuals in the United States are often regarded as a throw-away population. While the criminal-justice system focuses on giving offenders "what they deserve," it does little to restore the needs created by crime or to explore the factors that lead to it. Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crime, is helping to restore prisoners' sense of humanity while holding them accountable for their actions.In this book, Barb Toews, with years of experience in prison work, shows how people in prison can live restorative-justice principles. She shows how these practices can change prison culture and society. Chapters include;Crime and Criminal JusticeRestorative JusticeReconnecting CommunityReconnecting IndividualsReconnecting Victims and Their Communities of CareReconnecting OffendersReconnecting Offenders’ FamiliesRestorative-Justice PracticesRestorative Practices, Justice, and PrisonRestorative Living in PrisonWritten for readers who are incarcerated, and for all those who work with people in prison, this book also clearly outlines the experiences and needs of this under-represented and often overlooked part of our society.

Censoring Culture: Contemporary Threats to Free Expression


Robert Atkins - 2006
    Censorship today is just as likely to be the result of a market force or a bandwidth monopoly as a line edit or the covering of a nude sculpture, and the current system of new technologies and economic arrangements has subtle, built-in mechanisms for suppressing free expression as powerful as any known in other centuries.In Censoring Culture, the nationally known author of the ArtSpeak books and the head of the National Coalition Against Censorship’s Arts Program bring together the latest thinking from art historians, cultural theorists, legal scholars, and psychoanalysts, as well as first-person accounts by artists and advocates, to give us a comprehensive understanding of censorship in a new century.

Strategic Ambiguities: Essays on Communication, Organization, and Identity


Eric M. Eisenberg - 2006
    Author Eric M. Eisenberg both collects and reflects on over two decades of his writing to provide important personal, historical, and theoretical context.

Ethnopragmatics: Understanding Discourse in Cultural Context


Cliff Goddard - 2006
    These fascinating studies cover a gamut of culturally shaped ways of speaking from settings around the world Australia, China, Colombia, Ghana, Japan, and Singapore. The book also serves as an introduction to powerful new techniques for pragmatic analysis which have emerged from 20 years of cross-linguistic semantic research.Key features: The book presents case studies from a diverse range of languages.It demonstrates how prevailing cultural attitudes, norms and beliefs can be modelled in a clear, precise and non-ethnocentric fashion."

The Elements of Influence: Introducing the Playmaker's Standard: The New Essential System for Managing Competition, Reputation, Brand, and Buzz


Alan Kelly - 2006
     It’s about Playmaking. In business, it’s what Pepsi does to thwart Coke, and vice versa. In politics, it’s what White House strategists do to propel an agenda and win elections. In pop culture, it’s what Oprah Winfrey does to build her personal brand and seduce her audience. Playmaking is the essential skill for advancing ideas, controlling marketplace discussions, positioning products, de-positioning competitors, embracing allies, and moving your program forward. Chemists have the periodic table of elements. Economists have game theory. Those whose work centers on strategy, positioning, and influence have had no framework. That is, until now. The first definitive system for out-smarting an opponent, managing a brand, protecting a reputation, and orchestrating word-of-mouth, The Elements of Influence unveils this critical and sprawling discipline and introduces The Playmaker’s Standard, a new essential language of 25 irreducible plays. It breaks down into precise pieces the moves and counter-moves by which competitive advantage is won and lost, buzz is built, spin is spun, and arms are twisted, and it shows how masters of the game call, run, decode, and counteract the ploys and plans of their marketplaces. Plays are everywhere and everyone is a playmaker, and those who know this – the black belts of business, politics, and pop culture – will always have the edge over those who don’t. The Elements of Influence will help you join their ranks. BACKCOVER: Advanced praise for The Elements of Influence "Alan Kelly is the Bill Walsh of marketing and positioning strategy and tactics. His playbook reads like an insider's field guide to the ins and outs of positioning warfare. Master it, and you can play with pros anytime." —Geoffrey Moore, author of Crossing the Chasm and Dealing with Darwin "Ever wonder how marketing campaigns get built? How messages are spun? How public opinion is managed? Here are the answers - in a clear, enjoyable, and eye-opening system that even the black belts of influence will find surprising!" —Jay Conrad Levinson, author of the Guerrilla Marketing series

How to Prevent Your Stroke


J. David Spence - 2006
    Spence has given to the more than 16,000 at-risk patients he has seen. It is divided into two sections -- What Your Doctor Can Do and What You Can Do.Quitting smoking, following a Mediterranean diet, taking appropriate drugs to reduce blood pressure, cholesterol, and blood clotting, and appropriate surgery for severely narrowed arteries in the neck can reduce stroke by as much as 75 percent in high-risk people.* Especially among African Americans, but in anyone with blood pressure that is difficult to control, two simple blood tests (measuring renin and aldosterone) make all the difference to successful treatment.* A Mediterranean diet will reduce stroke by nearly half in high-risk people. Dr. Spence provides a collection of gourmet anti-stroke recipes that he prepares for himself.* Vitamin treatment with folic acid, B6, and B12 may prevent stroke by lowering levels of a new risk factor called homocysteine.* Advanced imaging methods are improving management of arteries by providing feedback on the effectiveness of therapy.* Transcranial Doppler embolus detection can identify, among patients with narrowing of the carotid arteries who do not yet have symptoms, the ones who are likely to benefit from surgery or stenting.This approach is the powerful medicine for stroke prevention that patients and their physicians need and will learn from this book.

Multimodal Psychiatric Music Therapy for Adults, Adolescents, and Children: A Clinical Manual Third Edition


Michael D. Cassity - 2006
    The manual uses helpful case studies to illustrate how assessments are made and treatments are chosen, and the appendices provide useful clinical forms and questionnaires for therapists to use with patients.Multimodal Psychiatric Music Therapy for Adults, Adolescents, and Children is an invaluable learning resource for music therapy students and interns, and a handy reference for practitioners.

I Am a Leader


Sarah L. Schuette - 2006
    A digital solution for your classroom with features created with teachers and students in mind: - Perpetual license - 24 hour, 7 days a week access - No limit to the number of students accessing one title at a time - Provides a School to Home connection wherever internet is available - Easy to use - Ability to turn audio on and off - Words highlighted to match audio Text and photographs describe different ways of being a leader.

Handbook of Coaching Psychology: A Guide for Practitioners


Stephen Palmer - 2006
    The book begins with a mixture of personal and factual narratives on the historical and current context of coaching and coaching psychology. Stephen Palmer, Alison Whybrow and leading coaching psychologists and coaches outline recent developments in the profession, providing the reader with straightforward insights into the application of eleven different psychological approaches to coaching practice, including:solution focused coaching psychodynamic and systems-psychodynamic coaching narrative coaching cognitive behavioural coaching.Part three of the book considers the coach-client relationship, coach development and professional boundaries, together with issues of diversity and sustainability. The final part covers coaching initiatives in organisations and supervision followed by an introduction to professional bodies and available resources.The Handbook of Coaching Psychology is an essential resource for practising coaching psychologists, coaches, human resource and management professionals, and those interested in the psychology underpinning their coaching practice.

Speaking about Science: A Manual for Creating Clear Presentations


Scott Morgan - 2006
    This is an important career skill for anyone in the sciences, and the book features step-by-step instruction for creating clear and compelling presentations, from structuring a talk and developing effective PowerPoint slides through delivery before an audience. Includes color examples of slides and posters from actual presentations, and field-tested methods for success behind the podium. Also contains tips on answering questions and strategies for handling media and job interviews. The authors are professional public speakers who teach presentation skills to scientists and medical researchers at the National Institutes of Health and in the private sector.

Services Marketing Management: A Strategic Perspective


Hans Kasper - 2006
    The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It is built around five core guiding principles:Market orientation Assets and capabilities Characteristics of services Internationalization Value concept With numerous examples that illustrate key points in the text, Services Marketing Management, 2nd Edition begins by embracing services marketing management in both a national and international context, including the latest developments, then outlines the wide variety of assets and strategic capabilities required to deliver services and create superior value for customers.'This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples. Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels.' Professor Graham Hooley, Aston Business SchoolAn up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader. Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of ServiceThis book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers. Steve Oakes, University of LiverpoolThis is a must for students, teachers and practitioners in services marketing.' Kjell Gr�nhaug, Norwegian School of Economics and Business Administration'This is an academically rigorous text with a strong European focus - excellent.' Jill Brown, Portsmouth Business School'Services Marketing Management a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice. Peter Leeflang, Frank M. Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main'This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: - the consequent focus on market and customer orientation- the integration of business-to-business services- the overarching HRM perspective and- the refined didactic approach not self-evident in other service management textbooks.What a service for the reader! Bernd G�nter, Heinrich-Heine Universit�t, D�sseldorf

On His Own Terms: A Doctor, His Father, and the Myth of the Good Death


Joseph Sacco - 2006
    This book offers a practising physician's reality-check perspective to the experience of caregivers and families with dying parents.

Love is Forever: Timeless Marriage Advice from Leading LDS Counselors


Various - 2006
    4 CDs, 5 hrs

Geometrical Dimensioning and Tolerancing for Design, Manufacturing and Inspection: A Handbook for Geometrical Product Specification Using ISO and Asme Standards


Georg Henzold - 2006
    This book presents the state of the art of geometrical tolerancing, covers the latest ISO and ANSI/ASME standards and is a comprehensive reference and guide for all professional engineers, designers, CAD users, quality managers and anyone involved in the creation or interpretation of CAD plans or engineering designs and specifications.

Made to Stick: Why Some Ideas Survive and Others Die


Chip Heath - 2006
    Meanwhile, people with important ideas--entrepreneurs, teachers, politicians, and journalists--struggle to make them "stick."In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds--from the infamous "kidney theft ring" hoax to a coach's lessons on sportsmanship to a vision for a new product at Sony--draw their power from the same six traits.Made to Stick will transform the way you communicate. It's a fast-paced tour of success stories (and failures): the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of the Mother Teresa Effect; the elementary-school teacher whose simulation actually prevented racial prejudice.Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas--and tells us how we can apply these rules to making our own messages stick.

Wordmaster: Improve Your Word Power


Denis Waitley - 2006
    ONE WORD AT A TIME! Your words are the building blocks for the life of your dreams. Every time you express yourself clearly and convincingly you rise about the competition. Success expert Denis Waitley understands that a large and useful vocabulary is a powerful measure of personal effectiveness and an essential tool for getting ahead. Now he helps you use that knowledge to improve your vocabulary to improve your life with WordMaster. Using the science of word order, multiple voices, and exclusive music written and recorded to help you listen and learn, WordMaster is specifically programmed to maximize your vocabulary building with minimum time and effort. In place of the anonymous routines of other vocabulary programs, master motivator Denis Waitley adds his own trusted perspective to keep you focused and engaged. This dynamic program: features 500 vocabulary words that are pronounced, spelled, defined and used in contextutilizes "suggestopedic" background music to make learning almost effortlessgives you the tools you need to make you words work for youoffers synonyms exposing you to over 1,500 more words that you want to know Make your words speak for you. One of the world's most popular motivational speakers puts you in charge of your vocabulary and your future in WordMaster.

Why Bad Presentations Happen To Good Causes


Andy Goodman - 2006
    Would you like to deliver more engaging, informative, and persuasive presentations? Do you supervise colleagues who must give presentations on a regular basis? If you have wasted enough time with bad presentations – on either side of the podium – this book is for you.Based on unprecedented research across the public interest sector, and incorporating the advice of twenty highly regarded public speaking experts, Why Bad Presentations Happen to Good Causes, can help you avoid the most commonly made mistakes (“The Fatal Five”), structure your information in ways that help audiences absorb it, use PowerPoint more effectively, and deliver your talks with greater confidence.

Eight Habits of the Heart(TM) for Educators: Building Strong School Communities Through Timeless Values


Clifton L. Taulbert - 2006
    The author's inspirational stories demonstrate how to implement the Eight Habits in your own life, and provide strategies for applying each habit in your classroom and school.