This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today's business world. The book will arm the reader with the tactics to: * Get back any customer you've lost. * Find out who in your company is loyal to you and who is not. * Get any group of people to get along and work as a team. * Turn a lazy worker into an ambitious go-getter. * Fire anyone easily, without an argument or even a difficult conversation. * Dilute the impact of negative publicity quickly. * Collect money owed, no matter how long it's been overdue. * Inspire your client, colleague, or boss to go along with your idea or plan. * Manage the unmanageable-get any employee to fall in line with the company line.

    The only classroom-based integrated study system for professional certification gives you complete coverage of all objectives for the PMP exam, hundreds of practice exam questions, and hands-on exercises. The CD-ROM features full practice exam software with interactive tutorials and lab simulations, plus an adaptive test engine.

    Blending theory with practice, this book provides applied advice.

    Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability by strategically acknowledging employee effort. How is it done? The deceptively simply answer: with carrots.

    The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. In Right Away and All At Once, Brenneman takes what he’s learned from turning around or tuning up many businesses?including Continental Airlines and Burger King?and distills it into a simple, clear, 5-step roadmap that anyone can follow. His 5 steps teach you how to prepare a succinct Go Forward plan, build a fortress balance sheet, grow your sales and profits, choose all-star servant leaders, and empower your team. For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But ten years ago he realized that he could apply these same business principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life?faith, family, friendship, fitness, and finance?into consideration. Brenneman’s inspiring examples, from both his business and life, demonstrate the astounding effects these 5 steps can have when you apply them right away and all at once.

    It’s helpful for learning Agile and Scrum, and also for a basic preparation for the PSM I exam (Professional Scrum Master level 1). It can also act as a simple reference for Scrum practitioners.

    "The Powell Principles " outlines the decision-making habits, success strategies, and leadership philosophies of Secretary of State Colin Powell, and provides fascinating examples of how Powell has used them to overcome numerous obstacles in his climb to the top. Filled with insights that are refreshingly honest, this concise, powerful book reveals how you can dramatically improve your leadership skills and achieve unmatched levels of professional success, while inspiring others to extraordinary performance.

    This edition explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and intergroup conflict and its resolution.

    In this fun, illuminating parable, we follow Charlie the Seagull as he learns that the secret to being a successful boss lies in a deeper understanding of what management really is and how our actions are perceived by those around us.

    "Social Media Explained" explores the fundamental strategies and answers the biggest questions every business professional needs to answer before diving into a social media initiative! The is the must-have guide for understanding the sociological and psychological drivers that make social media marketing work.

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    It is filled with lessons and examples from the author's 40 years of experience, and shows how to set performance standards, make sure the right work is being done, and remove performance barriers. It also illustrates how leaders can make the transition to the next level and achieve full performance. This audiobook gives leaders in any industry an advantage over the competition.

    Is your aim good enough to guarantee your family’s safety? How to Shoot Like a Navy SEAL teaches gun owners and their families the same deadly effective techniques the author used to create the world’s deadliest snipers. The book is designed to give you the most powerful methods in easy-to-follow instructions. When the book temporarily went out of print, new paperback copies were selling for as much as $3495.00! Now you can save over $3,475.03 on this life-saving knowledge, with the security of knowing that it works -- for both Navy SEALs and responsible gun owners like you. A retired US Navy SEAL and bestselling author, Chris Sajnog was hand-selected to develop the entire US Navy SEAL Sniper training program. Now, you can use these world-class techniques to master your weapon and protect your family. How to Shoot Like a Navy SEAL also comes with exclusive access to 12 online instructional video lessons filmed just for this book – no other shooting book offers you this! Watch Chief Sajnog show you his proven methods, and read detailed explanations in this book packed with Navy SEAL training in just 114 easy pages packed with crucial weapons knowledge. Chief Sajnog doesn’t waste time showing you “cool moves” or “fancy footwork.” He gets down to the fundamental skills that separate US Navy SEALs from everyone else, and shows you how to use them in simple, step-by-step instructions. Here’s what you’ll learn: ● How to find the right positions for you -- not the cookie-cutter methods that only work for some people -- so you can maximize your aim with as little effort as possible. ● Simple training exercises you can do right now, at home, without having to spend 1,000’s of dollars at the shooting range. ● How to boost your accuracy by up to 95% -- using the “Navy SEAL focus” technique that you can master in just minutes. ● Chris Sajnog’s “SEAL 7”: 7 super-simple steps that will completely change the way you shoot… so you can hit your mark every time. ● The SEAL Sniper Trick that you can start using today, allowing you to instantly hit targets at twice the distance. ● Why the aiming technique you were taught is completely wrong -- and how you can fix it instantly. ● Plus… how to do all of this safely, without risking harm to your family. Protect your loved ones, your country, and yourself, with the firearms techniques developed by the mastermind behind the US Navy SEAL Sniper training program and one of the most respected firearms trainers in the world, Chris Sajnog.

    Most leaders need reminding everyday that with their privileges comes responsibility and obligation. If any young man or woman seeking to become a leader and not a manager only reads one book on leadership, let it be this one!

    For decades, understanding management—what works, and what doesn't—has been the pursuit of the world's best and brightest. Globally, there are more than 1,500 credible schools offering master's degrees in business administration, and hundreds of magazines and newspapers and thousands of books devoted to the subject. What's been missing is a simple and convenient way to disseminate the best ideas and practices to managers everywhere, at all levels and in all kinds of industries and organizations. The Wall Street Journal Essential Guide to Management draws the best from the existing body of knowledge and research, and summarizes it in a simple, clear, and useful way. Focusing on classic and contemporary works that have been recommended by members of The Wall Street Journal CEO Council—all chief executives of large and successful global companies—it is an invaluable reference and essential tool for every manager, new and experienced alike.