Along the way, they introduce 22 thinking tools that can help you customize the right agile practices for any environment.Better, cheaper, faster software development. You can have all three-if you adopt the same lean principles that have already revolutionized manufacturing, logistics and product development.Iterating towards excellence: software development as an exercise in discovery Managing uncertainty: decide as late as possible by building change into the system. Compressing the value stream: rapid development, feedback, and improvement Empowering teams and individuals without compromising coordination Software with integrity: promoting coherence, usability, fitness, maintainability, and adaptability How to see the whole-even when your developers are scattered across multiple locations and contractors Simply put, Lean Software Development helps you refocus development on value, flow, and people-so you can achieve breakthrough quality, savings, speed, and business alignment.

    Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.

    Ray Immelman's insightful book offers a new perspective on why groups resist change and how to leverage the very same trait to get change implemented. Learn how to develop a strategy to gain buy-in and commitment to new behaviors on a large scale. One of the richest businessmen in America described it as "Very to the point."

    Christensen.In his international bestseller The Innovator's Dilemma, Clayton M. Christensen exposed this crushing paradox behind the failure of many industry leaders: by placing too much focus on pleasing their most profitable customers, these firms actually paved the way for their own demise by ignoring the disruptive technologies that aggressively evolved to displace them. In The Innovator’s Solution, Christensen and coauthor Michael E. Raynor help all companies understand how to become disruptors themselves.Clay Christensen (author of the award-winning Harvard Business Review article, “How Will You Measure Your Life?”) and Raynor not only reveal that innovation is more predictable than most managers have come to believe, they also provide helpful advice on the business decisions crucial to truly disruptive growth. Citing in-depth research and theories tested in hundreds of companies across many industries, the authors identify the processes that create successful innovation—and they show managers how to tailor their strategies to the changing circumstances of a dynamic world.The Innovator’s Solution is an important addition to any innovation library.Published by Harvard Business Review Press.

    Praise for The Seven-Day Weekend'Are there real-life lessons to be learned? The answer is yes-Pragmatic, inspirational and intriguing advice' The Times'Ricardo Semler is our kind of capitalist.' Guardian'In this book, Ricardo Semler tells how Semco, Latin America's fastest growing company, uses a revolutionary way of working to run a profit making company with a work force who love their jobs.' The Sunday Times'The Seven-Day Weekend challenges conventional approaches to work. It sparks ideas that can be applied to one's own business [and] will certainly encourage managers to look very carefully at their management practices.' Rocco Forte, Management TodayPraise for Ricardo Semler's Maverick!'Semco takes workplace democracy to previously unimagined frontiers' The Times'His egalitarian approach works like a dream' Today

    Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.

    Seddon argues that while many commentators acknowledge command and control is failing us, no one provides an alternative. His contention is the alternative can only be understood when you see the failings of command and control by taking the better - systems - view. There is little in the book that you would find in a normal management curriculum. Seddon is scathing and controversial about leadership theorists, maintaining that leadership is being able to talk about how the work works with the people who do it. The book provides practical advice and examples of how to put this into place. Packed with illustrations of the unintended consequences of command and control thinking, you will be amazed that management of our organizations should be so appalling. You will see how customer service is poor and carries high costs and that changing the way the work is designed and managed will result in lower costs and better service. But, as Seddon points out, these are things managers cannot "see" from their current position. Managers don't know what they don't know. Seddon's case is that taking this view teaches managers to change their thinking, and he shows how the very observations they make when understanding what he calls "the what and why of current performance as a system" become the building blocks of the systems solution. And also illustrates the solutions for the cases he uses.

    Working with real-life examples and based on rigorous theory, the author analyses key managerial decisions and shows how to ensure these enhance the company's long-term profitability. Mergers and acquisitions are great opportunities for strategic development, but they can also destroy value. The author indicates how to judge on what side a specific case will fall.

    Instead, the ability to conceive of unorthodox strategies that the competition will choose not to copy is the key to gaining a competitive edge. In "The Art of the Advantage," former McKinsey & Co consultant Kaihan Krippendorff captures a decade of study into corporate conflict. He shows that the fundamental patterns that successful companies have used to outmaneuver their rivals are rooted in a set of ancient Chinese warfare metaphors known as "The 36 Stratagems."

    This method encourages people to study, discuss, learn from, and build on what works well when they are at their best, rather than focusing on what's going wrong.The theory, practice, and spirit of this approach to organizational change is described in plain language. The authors provide guidelines for defining the change agenda, initiative, or project; forming the "steering team"; and launching an organization-wide kick off. Case histories demonstrate how organizations can attain sustained positive change by studying their strengths.

    But he was not destined to remain in his lowly position for long. With a combination of clear-sighted thinking, frugality and sheer hard work, he managed to put together a plan and the finances necessary to acquire his first hotel: Clarkes, That was only the beginning...Decades later The Oberoi Group has thirty hotels, girdles the globe, and is acknowledged as a standard setter.

    At the heart of this colossal confederation of inspirational speakers, platitudinous posters, parable-filled management books, and increasingly complicated incentive programs lies an alluring promise: that with enough encouragement, empowerment, and esteem, employees will become productive and loyal, to the benefit of both their employers and themselves.Yet, in spite of the staggering expenditures on packaged esteem, polls show that worker morale has reached critical lows, with a majority of employees even claiming to hate their jobs. How is this possible? And more importantly, what can executives do about this crisis of employee dissatisfaction?In this revolutionary new management book, Despair, Inc. founder Dr. E.L. Kersten plumbs the depths of employee discontent and identifies its root cause. Though most employees live lacklustre lives full of wasted opportunities and trivial accomplishments, they grow ever more certain of their enormous worth and glorious destinies. This is because they are the products of a narcissistic age, the results of a grand social experiment that has gone terribly awry. As a result, they are afflicted with an irrational sense of entitlement that simultaneously increases their dissatisfaction with their jobs and prevents them from accepting responsibility for their lives. Thus, in a terrible irony, managers who attempt to motivate employees by bolstering their self-esteem have only compounded the problem. By reinforcing the delusions of grandeur that imprison and torture the average worker, management has only further reinforced their sense of entitlement to the wealth, statue and privilege that justice dictates be reserved for the truly accomplished and inarguably worthy: namely, executives.The The Art of Demotivation, former professor and current executive Kersten offers not only a comprehensive analysis of the problem but a prescriptive solution; one grounded not in the humanistic fantasies of infinite human potential so often embraced by the motivation industry, but in the grim realities of a broken world. Managers who seek a productive, loyal workforce must first seek to liberate their employees from their prisons of narcissism by forcing them to confront that which they expend enormous energy to avoid: their true selves.

    This comprehensive text provides a managerial overview of services by combining conceptual rigor with practical applications.

    In both business and life, succeeding requires vision, courage, persistence and the willingness to accept responsibility for one's own actions.

    Book by Harris, Rick, Harris, Chris, Wilson, Earl

    Combines in one volume classic works on servant-leadership and its relationship to the art of teaching and the act of learning.

    When restructures, mergers, bankruptcies, and layoffs hit the workplace, employees and managers naturally find the resulting situational shifts to be challenging. But the psychological transitions that accompany them are even more stressful. Organizational transitions affect people; it is always people, rather than a company, who have to embrace a new situation and carry out the corresponding change. As veteran business consultant William Bridges explains, transition is successful when employees have a purpose, a plan, and a part to play. This indispensable guide is now updated to reflect the challenges of today's ever-changing, always-on, and globally connected workplaces. Directed at managers on all rungs of the corporate ladder, this expanded edition of the classic bestseller provides practical, step-by-step strategies for minimizing disruptions and navigating uncertain times.

    From SWOT analysis and core competencies to risk reward analysis and the innovation circle, "Key Management Models" explains each model in a clear, structured and practical way.There is a brief overview of each of the 61 essential models that spans no more than3-4 pages. For each model you will find:- The model in a nutshell ('the big idea')- Its applicability ('when to use it')- The practicalities of applying it ('how to use it')- A critical appraisal ('the final analysis')The PERFECT reference book, no matter what business you're in.

    Through easy-to-read discussions, logical diagrams and an addictive downloadable simulator, this book will help you translate the contents of The Goal into workable procedures in your own organization.

    The book blends traditional management process coverage with a practical and applied management skills emphasis.

    This thorough guidebook is essential reading for the CFO requiring an overview of strategies, measurement and control systems, financial analysis tools, funding sources, and management improvement tips.

    "The employee handbook for securing the workplace"--Cover.

    It provides more detailed and specific advice on how to actually deploy Six Sigma than anything on the market. It focuses on practical managerial advice.

    Delivering valuation theory, the consensus view on application, and the tools to make it happen, James Hitchners all-star cast of contributors offer numerous examples, checklists, and models to assist in navigating a valuation project. The book contains hundreds of short, easily understandable "Valuation Tips," and covers best practices from the view of these twenty-five experts.

    The rules covered in this book are applicable to any entrepreneur around the world.

    Both are steps toward achievement, and the two extremes are not as distinct as we imagine. In today's business economy, it's not success or failure -- it's success and failure that lead to genuine innovation. History's great innovators, from Thomas Edison and Charles Kettering to Bill Gates and Jack Welch, saw failure as an important stepping-stone -- and with this groundbreaking book, you too can learn how to become more failure tolerant, more risk friendly, and therefore more innovative. Today's most prominent businesspeople agree that The Innovation Paradox has the formula for failure and success down to a science, Make no mistake: If you're looking to reinvent yourself, your ideas, or your business model, this book is your sure-fire way to start.

    Every company, no matter how big or small, needs to provide workers with an employee handbook. "Create Your Own Employee Handbook" gives you all the information and policies managers, HR professionals and business owners need to create their own reader-friendly guide, no matter what state you live in. Each chapter covers a different topic, including: at-will employmenthiringpay and payrollworkdays and hoursperformance evaluationsbenefitsdiscrimination and harassmentcomplaints and investigationsleavehealth and safetysubstance abuseprivacy in the workplacediscipline You'll get the lowdown on the legal and practical considerations that apply to each topic in your state, plus sample policies that you can use as-is, or tailor to meet your needs. The CD-ROM lets you cut-and-paste the language you need to complete your own handbook instantly. The 4th edition is completely updated to include the latest developments in federal and state law, and covers emerging workplace issues such as lactation breaks, instant messaging, and new regulations for dealing with victims of domestic violence.

    Coaching Across Cultures reveals his pioneering multi-cultural approach and innovative global perspective. His book is a treasure for anyone eager to learn how to effectively facilitate human fulfillment and responsible growth." - Laura Berman Fortgang, Author of Take Yourself to the Top and Living Your Best LifeAs coaches and clients increasingly realize, the demands of business mean that it is now vital to integrate, understand and leverage cultural differences across countries and corporations. Coaching Across Cultures bridges the gap between coaching and interculturalism.

    Maxwell demonstrates how we can live with integrity by using the Golden Rule as our standard-in business and in life. In fact, Maxwell suggests the higher standard of exceeding the Golden Rule-by treating people better than they treat us, helping those who cannot help us, doing right when it is natural to do wrong, and keeping promises, even when it hurts.An ethics guide for any situation, each "day" of The Power of One offers a Drilling Down section which features a case study or story that illustrates the day's topic, Summarizing Principles on the subject, penetrating questions for Making Evaluation, and points of application for Taking Action. Maxwell reveals the factors that can "tarnish" the Golden Rule and teaches how to develop the Midas touch in personal integrity.

    The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations.While they don't need the knowledge of a CPA, all managers must still have a basic understanding of how money is tracked and accounted for in an organization.Using the sidebars and down-to-earth style that has become the Briefcase Books trademark, Accounting for Managers defines essential terms--from general ledger to chart of accounts--and, more importantly, discusses their applications in everyday business. It also introduces managers to popular accounting software programs and their use in tracking and allocating funds in the organization.

    Creating the future of your company requires an imaginative brain and a capacity to take strategic decisions in times of uncertainty. This book, containing contributions by acknowledged experts and commentators in the field of business strategy, illustrates the necessity and advantages of using strategic thinking. Practical and accessible, it offers guidance on how to develop the skills and attitudes required for developing a range of possible directions for the company. The expert contributors include: Henry Mintzberg, Max Boisot, Charles Hampden Turner, and Fons Trompenaars. Click here for more information.

    A proven program for organizational change, illustrated with real-life examples from companies and community groups

    But as recent news stories prove, this imperative is routinely violated. In Who Really Matters, Art Kleiner argues that the dissonance between a declared mission and actual operation can be seen at organizations large and small. All organizations have one motive in common. Every decision—which projects to back, who to promote, or how to spend money—is affected by the perceived wants and needs of a core group of people “who really matter.” The composition of the group can differ from organization to organization. Often, the most senior people in the hierarchy are members—but not always. Sometimes, the people who “matter” can extend far down the corporate ladder, or even reach outside the company to include key customers, labor union leaders, and stockholders. Kleiner gives readers clues about how to identify a core group’s real mission by observing its day-to-day actions, listening to the fundamental message it sends employees, examining its management of new members; understanding the ideas that shape its policies about management, money, and the way the world works; and avoiding the taboos governing the way it operates.Whether you’re a member of the Core Group—or want to be—this deft, engaging blend of argument and observation, anecdotes and advice, is the one guide you’ll need to achieve your career goals and aspirations by navigating the hidden pathways in any organization, large or small.

    The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand name. It proposes simple remedies for certain defined frailties in the standard approach, particularly those related to the Sigma Measure that provides the brand name for the Six Sigma breakthrough strategy.The book is highly supportive of the Six Sigma continuous improvement process, provided it is tailored to the needs and expectations of a particular organization. The commitment and active participation of top management is emphasized, to ensure the necessary change in culture and priorities demanded, in most organizations.Practical guidance is given in the setting up, operating and developing the project by project approach across an organisation. The book also covers how to equip a critical mass of members in an organization with the core workforce competencies required to get the desired results.The book covers the realities of applying Six Sigma in a range of functions within an organization and also to various types of organizations from the manufacturing sector to commerce and public service. It demonstrates how statistical thinking, coupled with the application of technical and operational knowledge of processes and focus provided by Six Sigma, can considerably enhance quality, competitiveness, effectiveness and efficiency.Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques.

    Jackson shares brief yet practical quotes on crucial leadership topics––the kind of wisdom every busy leader needs. Within this collection, you are bound to find the right quote for addressing any situation you find yourself in as a leader.

    Now Ludvigsen surpasses these achievements with this fully updated edition of Porsche: Excellence Was Expected. This new edition includes augmented and edited versions of the 32 chapters from the 1977 book, as well as an additional 29 chapters that cover Porsche's history through 2002. This three-volume, 1,566-page set contains the photos and artwork from the original version, enhanced by over 742 new black and white photos and 50 new color drawings of Porsche production and racing cars which were commissioned specifically for this updated edition. Author Ludvigsen has outdone himself in presenting the inner workings, masterpieces and failures of an independent automaker that has exerted a disproportionately powerful influence on the automotive industry. If the first edition of Excellence Was Expected was "the definitive archetypal marque history, " (Michael Scarlett, Autocar) this revision and update is much more so. Ludvigsen's masterwork is once again set to achieve new milestones, just as the company it chronicles continues to shape our very definition of the term "sports car."

    In this current climate, the accuracy and clarity of spreadsheets are paramount. However, busy managers have little time to sift through heaps of reference books to extrapolate techniques for making polished spreadsheets. Even with finished spreadsheets in hand, managers and business professionals still need a book which holds up a mirror to their real world situations and reflects hidden flaws; and then takes the next step and guides the reader in specific ways to rework these critical documents."Excel Best Practices for Business" enables readers to examine their work and ask critical questions. And once asked, this book also answers with dynamic, practical approaches and provides Take-Aways extrapolated from real situations across a managerial spectrum, making this book more mentor than reference. In this book, a critical need is met.Book Highlights: XML in Microsoft Office Excel 2003: Entirely new to Excel 2003 is major support for XML, making Excel truly web capable and Internet ready. This book provides extensive coverage of these new features from a hands-on perspective. It identifies subtleties, gotchas and problems, and shows you practical solutions and workarounds.SPREADSHEET PORTALS: This book introduces the topic of Spreadsheet Portals, which elevates spreadsheet practices for the Internet-ready software to the next level. Aside from explaining the basic concepts and principles of Desktop Client Portals, best practice techniques for building your portal pages and reference implementations are provided. These reference implementations, sample spreadsheets, and online demos are provided on the book's CD.SPREADSHEET MAKEOVERS: What do you do when your manager or boss asks you to take over a complex, spreadsheet-based application and send out reports every two weeks? The person who created the spreadsheet no longer works for the company. Aside from a few emails, there's no documentation. You look at the spreadsheet and you find it has flaws. Never mind about fixing the old reports; the new ones are going to go out with your name on it. This report is not your prime responsibility. You do not have the time or resources to turn this into a whole project, yet you can't afford to leave it the way it is. "Excel Best Practices for Business" provides a step-by-step approach to these "Mission Impossible" situations and walks you through the steps with fully worked out examples.ASSISTIVE TECHNOLOGIES: For the first time in a mainstream book, the topic of preparing accessible spreadsheets for individuals with disabilities is addressed. Government agencies needing to make electronic information section 508 compliant and corporations choosing not to alienate communities with special needs will find the techniques presented invaluable. You will learn from a hands-on perspective how to organize and design accessible spreadsheets for the visually impaired that will work with Screen Reader software, how to set up Screen Reader software, and how to build graphical components that will work with Screen Readers. These practices are carried to the next level with the introduction of Assistive Portals. This allows you to make spreadsheets accessible and avoid having to alter your original spreadsheets. The Portal Page does all the work. Because it is table driven, there are no formulas or scripts to modify. Think of how this will change the economics of preparing accessible documents.There are many more topics in "Excel Best Practices For Business" including: practical techniques for visualizing hard-to-present data, incorporating "Smart Data" into your spreadsheets, how to build a Data Overpass, quantification of uncertainty, conversion of mountains of legacy data into manageable and useful form, spreadsheet auditing to validate the work of others, a hands-on approach to working with the Excel Solver tool, spreadsheet construction techniques through both simple design and large, complex applications. If you want to find about these and many other techniques covered, then "Excel Best Practices for Business" is the perfect guide

    

    From motivating employees, communicating more effectively, and handling employee performance problems - to maximizing your time, hiring the best and brightest people, and molding an ethical, high-performance organization - we've demystified the process of management by providing the guidance that leaders at ALL levels need. Order a copy for all your leaders...today!

    He shows how to build a special relationship between individuals and the organizations they work for-a relationship in which good performance at all levels of the organization pays off for both the company and the individual. The author details specific practices designed to keep employees satisfied but still motivated to continue improving their performance. These techniques include: developing a "brand" as an employer that attracts high achievers, selecting and developing the high achievers, crafting a leadership style that integrates and promotes these actions, and more. Lawler draws on examples from a wide range of companies such as Microsoft, Motorola, IBM, Ford, and others to show how these practices are already at work and successful in some of the world's most enduring organizations. Full of examples and a voice of true conviction, Treat People Right! is a must-have resource for anyone concerned about building and sustaining competitive advantage for the long term.Edward E. Lawler (Beverly Hills, CA) was named one of the country's leading management experts by BusinessWeek magazine. He is the author of over thirty books, and his articles have appeared in Fortune, the Harvard Business Review, and other national publications. He is Director of the Center for Effective Organizations at the University of Southern California (USC) and Professor of Management and Organization in the USC Marshall School of Business.

    It also looks comprehensively at how CRM can be used throughout the customer life-cycle stages of customer acquisition, retention and development and how the management disciplines- marketing, sales, IT, change management, human resource, customer service, accounting, and strategic management are implicated in this. This completely revised edition also includes:· A Tutor Resource pack available to instructors who adopt this text· Case examples illustrating CRM in practice· Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service Student readers will enjoy the logical structure, easy accessibility and case illustrations. Managers will appreciate the book's freedom from CRM vendor and consultant bias and the independent guidance it provides to those involved in CRM programs and system implementations. This second edition has been completely revised and updated with eight new chapters.· A Tutor Resource pack available to instructors who adopt this text· Case examples illustrating CRM in practice· Screenshots of CRM software applications and reviews of technology applications deployed in marketing, sales and customer service

    The only classroom-based integrated study system for professional certification gives you complete coverage of all objectives for the PMP exam, hundreds of practice exam questions, and hands-on exercises. The CD-ROM features full practice exam software with interactive tutorials and lab simulations, plus an adaptive test engine.

    In addition to hundreds of pages of sample resumes, the authors present resume writing advice, including how to create and use an electronic resume. This new edition has updated information on online resume creation and distribution, updated sample resumes, resume questionnaires worksheet for cataloging experience and accomplishments, and a resume power verb appendix.

     The Workbook's easy-to-use worksheets make efficient planning simple and practical and supports your success in three ways:Reflection: Think about your approach to leadership and become more conscious about how well you engage in each of the Practices.Application Apply the Practices and commitments to all your projects.Implications Record what you've learned about yourself, your team, your organization, and your project. Develop your leadership potential with The Leadership Challenge Workbook!

    The clean design provides readers with open page layouts and a professional appearance. Each chapter opens with a set of study questions tied directly to major text headings; end-of-chapter summaries use these questions again to remind readers of core points. Effective Manager boxes in each chapter offer action guidelines for using the insights in real work situations.The theme of this edition is The High Performance Organization. Ethics and social responsibility, workforce diversity, technology, entrepreneurship, and skill-building are some of the important topics emphasized. Schermerhorn's new edition is intended for the Organizational Behavior course taught at most 2-year and 4-year colleges.

    In this comprehensive resource, David Frame--a leading expert in risk management--examines the risks routinely encountered in business, offers prescriptions to assess the effects of various risks, and shows how to develop effective strategies to cope with risks. In addition, the book is filled with practical tools and techniques used by professional risk practitioners that can be readily applied by project managers, financial managers, and any manager or consultant who deals with risk within an organization. Managing Risk in Organizations is filled with illustrative case studies and Outlines the various types of risk--pure, operational, project, technical, business, and political Reveals what risk management can and cannot accomplish Shows how to organize risk management efforts to conduct risk assessments, manage crises, and recover from disasters Includes a systematic risk management processrisk management planning, risk identification, qualitative impact analysis, quantitative impact analysis, risk response planning, and monitoring control Provides quantitative and qualitative tools to identify and handle risks This much-needed book will enable organizations to take risk seriously and act proactively.

    It follows Sun Tzu's original text line by line, with the complete text of The Art of War on the left-hand pages and The Art of Management on the facing right-hand pages.

    SCHOOL CONFLICT examines the contributing factors that lead to violence in schools and offers ways for young people to help prevent school conflicts that could otherwise lead to disaster.

     This book focuses on applications rather than topics. The culture of a software project team, the leadership technique that will lead to success, and the importance of the process itself are all closely looked at. Multiple sources from both academic and professional situations are integrated into the text to give it a broader feel. Professional Software Engineers; Software Project Management and Project Management courses. Previously announced in the 10/02 catalog.

    With the recognition of the importance of Intangibles comes the problem of how to properly identify them and assign them a value within the corporation. This is an area of concern in 5 fields: 1) accounting and financial reporting, 2) performance measurement and management, 3) valuation in the finance field, 4) the Human Resources field in terms of management, strategy, and planning, and 5) Intellectual Capital. Over the past eight years, over 25 methods have been proposed for the valuation of intangibles coming out of these 5 fields.In this book, Andriessen evaluates 25 existing methods of intangible valuation according to highly developed criteria. In performing his evaluations, Andriessen synthesizes the state of the art research from these fields based on extensive research. He then presents his own method for valuing intangibles, which he began developing and testing as a Senior Manager at KPMG Knowledge Advisory Services in The Netherlands. He relates six case studies in which this method was tested in actual companies, carefully reviews the results of his tests, and then concludes by offering a new and improved method for valuing intangibles in his Weightless Wealth Toolkit, a complete step-by-step process for identifying, valuing, and managing Intangibles to help managers operate successfully in the Intangible Economy.

    Since 9/11, efforts toward emergency preparedness have increased substantially."The Facility Manager's Emergency Preparedness Handbook" is a definitive reference on facility safety and emergency response planning and management. This timely and potentially life-saving book is filled with proven plans and tools for dealing with all potential problem areas.The book includes comprehensive instructions and checklists for categorizing potential emergencies, identifying the resources to be used, preparing, rehearsing, and testing plans, and establishing training. It is an essential resource for every facility manager."

    It gives attention to the unique accounting and operating characteristics that are of major concern to managers in the hospitality industry in the new millennium. In simple, straightforward language, this book helps managers in the hospitality industry acquire a basic understanding of how financial statements are used and manage a firm more efficiently. Current coverage of emerging issues and techniques are covered. For hospitality managers.

    It will assist be helpful to the practitioner who is using the ITERS-R in self-assessment, and needs to know what to do to meet a requirement. It will be useful also to those who provide technical assistance in program quality enhancement initiatives and want to ensure efforts, so that the guidance provided is based upon accurate interpretations. It will also increase the reliability and be especially useful to those observers who evaluate program quality for monitoring or research, by increasing reliability among observers.

    This unique book includes and is based on Business Marketing: A Twenty Year Review, a thorough study of industrial/business research from 1978-1997 with critical commentary from a distinguished panel of business academics and the response of the study's authors. The combination of critiques, insights, and viewpoints will challenge you to think beyond the traditional role of B2B marketing into a future that's anything but business as usual.Through an unusual format that gives you access to critical academic analysis, Fundamentals of Business Marketing Research presents a comprehensive review of vital research areas, including marketing to businesses/institutions/governments; buyer-seller relationships; computer use for business marketing; industrial segmentation; channel management and development; physical distribution; advertising; and public relations. The book's give-and-take is equally focused on areas that have traditionally received a larger share of the research effort (organizational buyer behavior, business marketing strategy and planning, industrial selling and sales management) and those that have taken a back seat in terms of research attention (computers and ethical business marketing).The original study, its criticisms, and the authors' subsequent assessment spotlight major themes, individual contributions, and future trends in major topic areas, including: business marketing strategy organizational buying behavior and purchasing management business marketing research methodology products/services pricing management issues distribution/logistics and supply chain management promotion Fundamentals of Business Marketing Research is equally effective as a practical guide for professionals and researchers, and as an academic text for doctoral studies.

    A number of market factors are causing revolutionary changes in the way it is measured and managed at financial institutions. Charles Smithson, author of the bestselling Managing Financial Risk, introduces a portfolio management approach to credit in his latest book. Understanding how to manage the inherent risks of this market has become increasingly important over the years. Credit Portfolio Management provides readers with a complete understanding of the alternative approaches to credit risk measurement and portfolio management. This definitive guide discusses the pricing and managing of credit risks associated with a variety of off-balance-sheet products such as credit default swaps, total return swaps, first-to-default baskets, and credit spread options; as well as on-balance-sheet customized structured products such as credit-linked notes, repackage notes, and synthetic collateralized debt obligations (CDOs). Filled with expert insight and advice, this book is a must-read for all credit professionals. Charles W. Smithson, PhD (New York, NY), is the Managing Partner of Rutter Associates and Executive Director of the International Association of Credit Portfolio Managers (IACPM). He is the author of five books, including The Handbook of Financial Engineering and Managing Financial Risk (now in its Third Edition).

    For each major example, three similar problems are illustrated: one for instructors to guide students through, one for students to work through on their own, and one for testing purposes. In addition, end-of-chapter questions reinforce learning of basic concepts and deepen thinking about lean accounting principles and the role of lean accounting in the lean business management system.

    This book presents a new model of mutual leadership, which transforms leadership from one individual's responsibility into a new way of working for everyone.Creating Leaderful Organizations demonstrates the bottom-line benefits of this model, shows how it is already working in numerous companies, and offers guidance in implementation. Author Joseph Raelin explains how to distribute leadership roles; develop individuals to be leaders; deal with resistance; and achieve the "4 c's of leaderful practice" -- concurrent leadership, collective leadership, collaborative leaders, and compassionate leaders.

    Detailed guide for today's modern industry professional. Everything you need to know to survive as an artist or manager, featuring fully up-to-date directory of MMF members worldwide. Today, the music business is bigger and more complicated than it's ever been. Wave after wave of Next Big Things are breaking on the ears of the fickle public, and with them is rising a whole breed of industry professionals implementing new systems to manage their stars. It's a dog-eat-dog world out there, and only the most business-savvy will survive. Thankfully, help is at hand in the form of The Music Management Bible . Written by seasoned experts in the business and produced in association with the Music Managers' Forum, here at last is a guide that will steer both artist and manager through the turbulent seas of music management, lifting the veil on such matters as publishing and recording contracts, merchandising, mediation and PR. With a complete list of affiliated managers and their acts, The Music Management Bible is an indispensable handbook for any aspirant to business.

    In "Talk Your Way to the Top," corporate communications gurus Kevin Daley and Laura Daley-Caravella give readers the know-how to recognize and maximize the opportunities they face throughout the day.Each chapter represents a specific situation, from running a meeting to disagreeing with the boss, and outlines the steps needed to handle it with poise, skill, and success.Communication has a tremendous impact on how professionals are judged. "Talk Your Way to the Top "gives them the skills they need to: Know when and where to speak up--versus when to shut up Convey passion and make it contagious Connect with an audience on multiple levels

    In this book, Ackoff and Rovin join the discussion, using systems theory to develop new approaches to governance, the structure and function of our cities, and civic leadership in general.Each chapter tackles a different, important, and timely issue. The authors develop and present specific solutions, with the intention of starting a national dialogue about the structure and organization of American society. Their redesign, radical in its scope and ambition, draws upon existing technology and social constructs, but provides innovative ways to apply them. As the authors contend, “it is only through creative thought and innovation that our society will be transformed into one that provides a more equitable distribution of wealth, quality of life, and opportunities for development.”

    Scott covers the economics and management issues in professional services with great authority and insight." Peter Doyle, Professor of Marketing, Warwick Business School "What I find generally so praiseworthy is the balance of theory and practical application that runs throughout the book. Clearly, Mark Scott is someone well versed in the whole range of management sciences, yet able to ground this perspective in the world of real experience. This book accomplishes this in a natural, coherent and very readable way." John Zweig, CEO Specialist Communications Businesses, WPP Group USA Inc. Spanning a diverse range of activities from accountancy to marketing communications, the professional services industry now accounts for up to 170f employment in the Western economies and had worldwide revenues in 1999 of around $800 billion. It is continuing to experience one of the most spectacular growth rates of any Western-dominated industry and is progressively cornering an ever larger share of industrial value added. Yet, it remains one of the most unanalysed and undocumented areas of business acitivity. It has been subjected to little scrutiny and received minimal attention from the capital markets. This book aims to change all that! The Professional Services Firm is intended for three key audiences: managers and owners of professional services firms who want to understand the strategic options they face and how to improve their financial performance. investors who want to understand how they can exploit the largely untapped and misunderstood opportunity the industry holds. managers in industrial and service sectors who want to understand how to emulate the two critical skills mastered by PSFs - hiring, developing and retaining the best intellectual talent available and exploiting collective knowledge to achieve differentiation and to-die-for margins. This seminal book provides not only the first real insight into the structure, strategy and economics of this huge and prosperous industry but also an excellent guide to understanding the challenges and opportunities it faces. Mark C. Scott's analysis of the professional services industry is an indispensible guide for anyone involved in these types of companies wishing to maximize performance and profitability.

    "Inventing the Organizations of the 21st Century" reports on a five-year multidisciplinary research initiative conducted by MIT's Sloan School of Management and sponsored by leading international corporations. The goal of the initiative was not only to understand the way we work now but to invent new ways of working and put them into practice.The twenty articles in the book are organized to answer three questions. The first part, "What is changing?" examines the reasons for change and the results of change. The second part, "What can you do about it?" considers the new business strategies and organizations that technology and competition demand. The third part, "What do you want in the first place?" examines the goals that animate the initiative, which go beyond pure profit to reflect the human values we want the organizations of the twenty-first century to serve.

    Organizing Business Knowledge: The MIT Process Handbook presents the key findings of a multidisciplinary research group at MIT's Sloan School of Management that has worked for over a decade to lay the foundation for just such a comprehensive system. It does so by focusing on the process itself. The book proposes a set of fundamental concepts to guide analysis and a classification framework for organizing knowledge, and describes the publicly available online knowledge base developed by the project, which includes a set of representative templates and specific case examples as well as a set of software tools for organizing and sharing knowledge.Organizing Business Knowledge: The MIT Process Handbook includes twenty-one papers, some previously published and some appearing for the first time, that have come out of this decade-long project. Together, they form a comprehensive and coherent vision of the future of knowledge organization. The Handbook is organized into five parts: an introduction and overview; the presentation of a theory of process representation; "Contents of the Process Repository"; "Process Repository Uses," which gives examples from both research and practice; and a conclusion, which maps the progress so far and the challenges ahead.

    Packed with more than forty percent new and updated material, this edition shows business managers, marketing analysts, and data mining specialists how to harness fundamental data mining methods and techniques to solve common types of business problems Each chapter covers a new data mining technique, and then shows readers how to apply the technique for improved marketing, sales, and customer support The authors build on their reputation for concise, clear, and practical explanations of complex concepts, making this book the perfect introduction to data mining More advanced chapters cover such topics as how to prepare data for analysis and how to create the necessary infrastructure for data mining Covers core data mining techniques, including decision trees, neural networks, collaborative filtering, association rules, link analysis, clustering, and survival analysis

    The problem is the world has changed but management practices and our organizations have not. We desperately need a new way of doing things--a way that is built around the growth and development of employees while also delivering improved organizational growth, high performance and optimum financial results. Growing People Growing Companies introduces this new way. Based on Mark Hollingworth's extensive experience as a business consultant and workshop leader, this book is a practical, empowering guide that allows you to take a giant leap forward in your own personal and professional development while playing a key leadership role in the growth of your own highly successful team or organization. In essence, this book presents a radically different paradigm, leadership model and management system and each of its chapters challenges you directly with exercises and reflection--provoking questions. If you want to be treated as a VIP you must first become one In a simple step-by-step manner this book explains the highly innovative "VIP" Model of Strategic Leadership and shows how everyone car develop and apply their Visionary, Implementor and People Manage skills and capabilities in order to be successful in the new business environment.

    From the way we respond to fires and EMS incidents, to the very makeup of departments themselves. One book is available to guide today's fire service officers and aspiring leaders as they prepare for the challenges ahead-- The Fire Chief's Handbook, 6th Edition. Edited by Robert C. Barr and John M. Eversole, The Fire Chief's Handbook, 6th Edition, continues a 71-year tradition of publishing the definitive resource for advanced fire service training. This comprehensive guidebook is designed for fire fighters, company officers, and chief officers of all ranks and of all department types who want the latest information on the fundamentals of leadership in the fire service, as well as managing the day-to-day operations of a fire department. FEATURES & BENEFITS - Edited and written by the most respected names in the fire service today - New chapter on Incident Command - Expanded chapter on Volunteer, On-Call, and Combination Departments

    The Collaborative Work Systems Fieldbook is filled with ideas, examples, and tools and includes a wealth of matrices, margin notes, and symbols that make locating relevant information easy. Part of The Collaborative Work Systems series and based in part on principles introduced in the flagship book-- Beyond Teams, This Fieldbook is written for change leaders, OD managers, steering team members, design team members, line managers, and functional leaders who need a hands-on resource for dealing with collaborative work systems issues.

    Whether you've been involved in controversial librarianship issues, or just watched from the sidelines, this book will give you unbiased facts and the motivation you need to express and support your own strong opinions.

    Knowledge management has become one of the core competencies in today's competitive environment, where so much value in companies resides in their people, systems, and processes. Creating Value with Knowledge: Insights from the IBM Institute for Knowledge-based Organization examines a variety of important knowledge-related topics, some of which has been previously published in such journals as the Harvard Business Review, the California Management Review, and the Sloan Management Review, such as the use of informal networks, communities of practice, the impact of knowledge on successful alliances, social capital and trust, narrative and storytelling and the use of human intermediaries in the knowledge management process. It includes contributions from such leading thinkers as Lawrence Prusak, Dorothy Leonard, Eric Lesser, Rob Cross, and David Snowden. This book synthesizes some of the best thinking by the IBM Institute for Knowledge-Based Organizations, a think tank whose research agenda focuses on the management methods for deriving tangible business value from knowledge management and their real-world application.

    Sloan, was founded in 1952 to draw on the scientific and technical resources of MIT and approach the problems of management with the rigorous research practices for which MIT was famous. Fifty years later, the Sloan School gathered international leaders in business and management, MIT faculty, students, and alumni to address again the basic principles that should guide business and management. This book presents the papers prepared by student-faculty teams, speeches by business and world leaders, and summaries of the discussions from this special convocation; taken together, they offer a guide to the future of management based on the hallmarks of MIT and Sloan--creativity and innovation.The topics considered coalesced around three main themes. First, and paramount, is the necessity of building and maintaining trust by means of openness, transparency, and accountability; this was addressed in speeches by Kofi Annan and Carly Fiorina and exemplified by the case study presented of Nike's efforts to rebuild the trust of customers. The increasingly complex conditions of the modern global economy emerged as another recurring theme, as the participants considered the effect of the growing spectrum of stakeholders on issues of corporate governance. The third common theme was the inescapability of technological and scientific change, from the Internet as a marketing tool to the organizational impact of information technology.