In fact, being chosen for a position is only the first of the five levels every effective leader achieves. To become more than "the boss" people follow only because they are required to, you have to master the ability to invest in people and inspire them. To grow further in your role, you must achieve results and build a team that produces. You need to help people to develop their skills to become leaders in their own right. And if you have the skill and dedication, you can reach the pinnacle of leadership—where experience will allow you to extend your influence beyond your immediate reach and time for the benefit of others.The 5 Levels of Leadership are:1. Position—People follow because they have to.2. Permission—People follow because they want to.3. Production—People follow because of what you have done for the organization.4. People Development—People follow because of what you have done for them personally.5. Pinnacle—People follow because of who you are and what you represent.Through humor, in-depth insight, and examples, internationally recognized leadership expert John C. Maxwell describes each of these stages of leadership. He shows you how to master each level and rise up to the next to become a more influential, respected, and successful leader.

    The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, providing the first concise, accessible summary of Porter’s revolutionary thinking. Written with Porter’s full cooperation by Joan Magretta, his former editor at Harvard Business Review, this new book delivers fresh, clear examples to illustrate and update Porter’s ideas.Magretta uses her wide business experience to translate Porter’s powerful insights into practice and to correct the most common misconceptions about them—for instance, that competition is about being unique, not being the best; that it is a contest over profits, not a battle between rivals; that strategy is about choosing to make some customers unhappy, not being all things to all customers.An added feature is an original Q&A with Porter himself, which includes answers to managers’ FAQs.Eminently readable, this book will enable every manager in your organization to grasp Porter’s ideas—and swiftly deploy them to drive your company’s success.

    But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business.The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on "validated learning," rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute.Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs - in companies of all sizes - a way to test their vision continuously, to adapt and adjust before it's too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.

    Richard Rumelt shows that there has been a growing and unfortunate tendency to equate Mom-and-apple-pie values, fluffy packages of buzzwords, motivational slogans, and financial goals with “strategy.” He debunks these elements of “bad strategy” and awakens an understanding of the power of a “good strategy.” A good strategy is a specific and coherent response to—and approach for overcoming—the obstacles to progress. A good strategy works by harnessing and applying power where it will have the greatest effect in challenges as varied as putting a man on the moon, fighting a war, launching a new product, responding to changing market dynamics, starting a charter school, or setting up a government program. Rumelt’snine sources of power—ranging from using leverage to effectively focusing on growth—are eye-opening yet pragmatic tools that can be put to work on Monday morning.Surprisingly, a good strategy is often unexpected because most organizations don’t have one. Instead, they have “visions,” mistake financial goals for strategy,and pursue a “dog’s dinner” of conflicting policies and actions.Rumelt argues that the heart of a good strategy is insight—into the true nature of the situation, into the hidden power in a situation, and into an appropriate response. He shows you how insight can be cultivated with a wide variety of tools for guiding yourown thinking.Good Strategy/Bad Strategy uses fascinating examples from business, nonprofit, and military affairs to bring its original and pragmatic ideas to life. The detailed examples range from Apple to General Motors, from the two Iraq wars to Afghanistan, from a small local market to Wal-Mart, from Nvidia to Silicon Graphics, from the Getty Trust to the Los Angeles Unified School District, from Cisco Systems to Paccar, and from Global Crossing to the 2007–08 financial crisis.Reflecting an astonishing grasp and integration of economics, finance, technology, history, and the brilliance and foibles of the human character, Good Strategy/Bad Strategy stems from Rumelt’s decades of digging beyond the superficial to address hard questions with honesty and integrity.From the Hardcover edition.

    Find out how the Swedish police combined XP, Scrum, and Kanban in a 60-person project. From start to finish, you'll see how to deliver a successful product using Lean principles. We start with an organization in desperate need of a new way of doing things and finish with a group of sixty, all working in sync to develop a scalable, complex system. You'll walk through the project step by step, from customer engagement, to the daily "cocktail party," version control, bug tracking, and release. In this honest look at what works--and what doesn't--you'll find out how to: Make quality everyone's business, not just the testers. Keep everyone moving in the same direction without micromanagement. Use simple and powerful metrics to aid in planning and process improvement. Balance between low-level feature focus and high-level system focus. You'll be ready to jump into the trenches and streamline your own development process.ContentsForewordPrefacePART I: HOW WE WORK1. About the Project1.1 Timeline 51.2 How We Sliced the Elephant 61.3 How We Involved the Customer 72. Structuring the Teams3. Attending the Daily Cocktail Party3.1 First Tier: Feature Team Daily Stand-up3.2 Second Tier: Sync Meetings per Specialty3.3 Third Tier: Project Sync Meeting4. The Project Board4.1 Our Cadences4.2 How We Handle Urgent Issues and Impediments5. Scaling the Kanban Boards6. Tracking the High-Level Goal7. Defining Ready and Done7.1 Ready for Development7.2 Ready for System Test7.3 How This Improved Collaboration 8. Handling Tech Stories8.1 Example 1: System Test Bottleneck8.2 Example 2: Day Before the Release8.3 Example 3: The 7-Meter Class9. Handling Bugs9.1 Continuous System Test9.2 Fix the Bugs Immediately9.3 Why We Limit the Number of Bugs in the Bug Tracker9.4 Visualizing Bugs9.5 Preventing Recurring Bugs10. Continuously Improving the Process10.1 Team Retrospectives10.2 Process Improvement Workshops10.3 Managing the Rate of Change11. Managing Work in Progress11.1 Using WIP Limits11.2 Why WIP Limits Apply Only to Features12. Capturing and Using Process Metrics12.1 Velocity (Features per Week)12.2 Why We Don’t Use Story Points12.3 Cycle Time (Weeks per Feature)12.4 Cumulative Flow12.5 Process Cycle Efficiency13. Planning the Sprint and Release13.1 Backlog Grooming13.2 Selecting the Top Ten Features13.3 Why We Moved Backlog Grooming Out of the Sprint Planning Meeting13.4 Planning the Release14. How We Do Version Control14.1 No Junk on the Trunk14.2 Team Branches14.3 System Test Branch15. Why We Use Only Physical Kanban Boards16. What We Learned16.1 Know Your Goal16.2 Experiment16.3 Embrace Failure16.4 Solve Real Problems16.5 Have Dedicated Change Agents16.6 Involve PeoplePART II: A CLOSER LOOK AT THE TECHNIQUES 17. Agile and Lean in a Nutshell17.1 Agile in a Nutshell17.2 Lean in a Nutshell17.3 Scrum in a Nutshell17.4 XP in a Nutshell17.5 Kanban in a Nutshell18. Reducing the Test Automation Backlog18.1 What to Do About It18.2 How to Improve Test Coverage a Little Bit Each Iteration18.3 Step 1: List Your Test Cases18.4 Step 2: Classify Each Test18.5 Step 3: Sort the List in Priority Order18.6 Step 4: Automate a Few Tests Each Iteration18.7 Does This Solve the Problem?19. Sizing the Backlog with Planning Poker19.1 Estimating Without Planning Poker19.2 Estimating with Planning Poker19.3 Special Cards20. Cause-Effect Diagrams20.1 Solve Problems, Not Symptoms20.2 The Lean Problem-Solving Approach: A3 Thinking20.3 How to Use Cause-Effect Diagrams20.4 Example 1: Long Release Cycle20.5 Example 2: Defects Released to Production20.6 Example 3: Lack of Pair Programming20.7 Example 4: Lots of Problems20.8 Practical Issues: How to Create and Maintain the Diagrams20.9 Pitfalls20.10 Why Use Cause-Effect Diagrams?21. Final WordsA1. Glossary: How We Avoid Buzzword BingoIndex

    Hansen, enumerate the principles for building a truly great enterprise in unpredictable, tumultuous, and fast-moving times. The new study: "Great by Choice" distinguishes itself from Collins's prior work by its focus on the type of unstable environments faced by leaders today. The new findings: The best leaders were more disciplined, more empirical, and more paranoid. Following the belief that leading in a "fast world" always requires "fast decisions" and "fast action" is a good way to get killed. The great companies changed less in reaction to a radically changing world than the comparison companies. This book is classic Collins: contrarian, data-driven, and uplifting. He and Hansen show convincingly that, even in a chaotic and uncertain world, greatness happens by choice, not by chance.

    Now you can have them--in a boxed set of HBR's Must Reads. This six-title collection includes only the most critical articles from the world's top management experts, curated from "Harvard Business Review"'s rich archives. We've done the work of selecting them so you won't have to. From leadership and strategy to managing yourself "and" others, HBR's Must Reads offer foundational articles on essential business topics to help you maximize your organization's performance and your own. The series includes: HBR's 10 Must Reads: The Essentials This book brings together the best thinking from management's most influential experts. Arm yourself with the insights of Michael Porter on competitive advantage, John Kotter on leading change, Daniel Goleman on emotional intelligence, Peter Drucker on managing your career, Clayton Christensen on disruptive innovation, Tom Davenport on analytics, Robert Kaplan and David Norton on measuring strategy with the "balanced scorecard," Rosabeth Moss Kanter on innovation, Ted Levitt on marketing, and C.K. Prahalad and Gary Hamel on core competence. Once you've read these definitive articles, you can delve into each core topic the series explores: managing yourself, managing people, leadership, strategy, and change management.HBR's 10 Must Reads on Managing Yourself The path to your professional success starts with a critical look in the mirror. Here's how to stay engaged throughout your 50-year work life, tap into your deepest values, solicit candid feedback, replenish your physical and mental energy, and rebound from tough times. This book includes the bonus article "How Will You Measure Your Life?" by Clayton M. Christensen.HBR's 10 Must Reads on Managing People Managing your employees is fraught with challenges, even if you're a seasoned pro. Boost their performance by tailoring your management styles to their temperaments, motivating with responsibility rather than money, fostering trust through solicited input, giving rookie managers the support they need, and building high-performing teams.HBR's 10 Must Reads on Leadership Are you an extraordinary leader--or just a good manager? Learn how to motivate others to excel, build your team's confidence, set direction, encourage smart risk-taking, credit others for your success, and draw strength from adversity.HBR's 10 Must Reads on Strategy Is your company spending too much time on strategy development, with too little to show for it? Discover what it takes to distinguish your company from rivals, clarify what it will (and won't) do, create blue oceans of uncontested market space, and make your priorities explicit so employees can realize your vision.HBR's 10 Must Reads on Change Management Most companies' change initiatives fail--but yours can beat the odds. Learn how to overcome addiction to the status quo, establish a sense of urgency, mobilize commitment and resources, silence naysayers, minimize the pain of change, and motivate change even when business is good.

    This-is-Lean

    A #1 Wall Street Journal bestseller with more than 500,000 copies sold, The Four Disciplines of Execution will radically change your business.Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it’s likely no one even noticed. What happened? Often, the answer is that the “whirlwind” of urgent activity required to keep things running day-to-day devoured all the time and energy you needed to invest in executing your strategy for tomorrow. The 4 Disciplines of Execution can change that forever. The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing your most important strategic priorities in the midst of the whirlwind. By following the 4 Disciplines—Focus on the Wildly Important; Act on Lead Measures; Keep a Compelling Scoreboard; Create a Cadence of Accountability—leaders can produce breakthrough results, even when executing the strategy requires a significant change in behavior from their teams. 4DX is not theory. It is a proven set of practices that have been tested and refined by hundreds of organizations and thousands of teams over many years. When a company or an individual adheres to these disciplines, they achieve superb results, regardless of the goal. 4DX represents a new way to think and work that is essential to thriving in today’s competitive climate. The 4 Disciplines of Execution is one book that no business leader can afford to miss.

    But these leaders won't simply come to the fore; we have to develop them, and we must cultivate them as quickly as is humanly possible. Changing on the Job is a means to this end.As opposed to showing readers how to play the role of a leader in a "paint by numbers" fashion, Changing on the Job builds on theories of adult growth and development to help readers become more thoughtful individuals, capable of leading in any scenario. Moving from the theoretical to the practical, and employing real-world examples, author Jennifer Garvey Berger offers a set of building blocks to help cultivate an agile workforce while improving performance.Coaches, HR professionals, thoughtful leaders, and anyone who wants to flourish on the job will find this book a vital resource for developing their own capacities and those of the talent that they support.

    I would love to write that book, but at this time I have no indication that such a book would be worth writing. Most books fail in the market, and most of them fail not because they are poorly written or edited, but because there aren’t enough people interested in them. They are not the right it.What you are reading now is a pretotype edition of the book. I wrote and “edited” it in days instead of months, just to test the level of interest in such a book. I had a few friends and colleagues review it, but don’t be surprised if you find typos, misspellings, bad grammar, awkward formatting and all sorts of misteaks.Releasing it in its present state is not easy for me.The toughest thing about pretotyping is not developing pretotypes, that’s the fun part. The tough part is getting over our compulsion for prema- ture perfectionism and our desire to add more features, or content, before releasing the first version. The tough part is getting our pretotypes in front of people, where they will be judged, criticized and – possibly – rejected.Reid Hoffman, founder of LinkedIn once said: “If you are not embarrassed by the first version of your product, you’ve launched too late.”I am plenty embarrassed. I must be on the right track.http://www.pretotyping.org/pretotype-...

    Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: it's both an eye opener and a game changer."--Michael Balle, Ph.D., coauthor of "The Gold Mine" and "The Lean Manager""This will immediately be recognized as the most important book ever published to understand and guide 'True North Lean' and the goal of perpetual business excellence."--Ross E. Robson, President and CEO, DnR Lean, LLC, and the original Director of The Shingo Prize"An excellent book that will shape leadership development for decades to come."--Karen Martin, Principal, Karen Martin & Associates, and author of "The Kaizen Event Planner"About the Book:TOYOTA. The name signifies greatness-- world-class cars and game-changing business thinking. One key to the Toyota Motor Company's unprecedented success is its famous production system and its lesser-known product development program. These strategies consider the end user at every turn and have become the model for the global lean business movement.All too often, organizations adopting lean miss the most critical ingredient--lean leadership. Toyota makes enormous investments in carefully selecting and intensively developing leaders who fit its unique philosophy and culture. Thanks to the company's lean leadership approach, explains "Toyota Way" author Jeffrey Liker and former Toyota executive Gary Convis, the celebrated carmaker has set into motion a drive for continuous improvement at all levels of its business. This has allowed for: Constant growth: Toyota increased profitability for 58 consecutive years--slowing down only in the face of 2008's worldwide financial difficulties, the recall crisis, and the worst Japanese earthquake of the century. Unstoppable inventiveness: Toyota's approach to innovative thinking and problem solving has resulted in top industry ratings and incredible customer satisfaction, while allowing the company to weather these three crises in rapid succession and to come out stronger. Strong branding and respect: Toyota's reputation was instrumental in the company's ability to withstand the recalls-driven media storm of 2010.But what looked to some to be a sinking ship is once again running under a full head of steam. Perhaps the Toyota culture had weakened, but lean leadership was the beacon that showed the way back.In fact, writes Liker, the company is "as good and perhaps a better model for lean leadership than it ever has been." of innovation and growth. Yet, "Industry Week" reports that just 2 percent of companies using lean processes can likewise claim to have had long-term success. What the other 98 percent lack is unified leadership with a common method and philosophy.If you want to get lean, you have to take it to the leadership level. "The Toyota Way to Lean Leadership" shows you how.

    Hiring for Attitude combines valuable insights with relatable examples, giving you the tools to recruit the right talent for your organization and reduce your risk of mishires."--BRENT RASMUSSEN, President of CareerBuilder North America"Caesars brings our brands to life through the attitude of our team members. In Hiring for Attitude, Mark Murphy combines the science of selecting for attitude with the wisdom of how to apply it to your business. The tools in this book are clever and unique and will immediately enhance your culture. Attitude is the new front in the war for talent, and this book positions you to win."--TERRY BYRNES, Vice President of Total Service, Caesars Entertainment"In the global high-tech world, attitude is critical. But how do you discover whether someone is both technically brilliant and a perfect fit with your culture? Moving way beyond standard hiring approaches, Hiring for Attitude has deepened our talent pool, shown us how to discover untapped talent, reduced the risk of hiring the wrong person, and cut turnover substantially."--MITCH LITTLE, Vice President of Worldwide Sales and Applications, Microchip"Who's getting hired this year? People with great attitudes who can fit a particular culture. But traditional hiring approaches don't help you discover who is (and isn't) the perfect fit. Hiring for Attitude will reveal exactly what attitudes you need to succeed. Whether you're hiring from outside, or choosing the right internal people for a new project, this book gives you unparalleled insight into people's attitudes."--SAM HOLTZMAN, President and CEO, LifeGiftAbout the Book: In a recent groundbreaking study, the training firm Leadership IQ found that 46 percent of all new hires fail within their first 18 months. But here's the real shocker: 89 percent fail for attitudinal reasons--not skills.Most hiring managers are getting it wrong. Of course skills are important, but a particular skill set is about the easiest thing to test in an interview. Although much harder to recognize, attitude should be your number-one focus during the hiring process. Don't suffer from poor chemistry--even one employee with the wrong attitude could cause years of suffering for your other employees and customers.Whether you're hiring new employees, choosing existing employees for a new team, or upgrading your current talent pool, you need people with the right attitude!Attitude is what makes employees give 100 percent effort and turns customers into raving fans. Attitude sets your company apart from the competition.In Hiring for Attitude, top leadership strategist Mark Murphy shows you:The five biggest reasons why new hires failTwo quick and easy tests to discover the attitudinal characteristics that you need for your unique cultureThe five-part interview question that gets candidates to reveal the truth about what their last boss really thinks of themWhere great companies really find their best candidatesThe six words most interviewers add to the end of behavioral interview questions that destroy their effectivenessHiring for Attitude includes case studies from Microchip, Southwest Airlines, The Ritz-Carlton, Google, and other companies that drive great results by hiring for attitude.Whether your company is small or big, highly social or hyper-competitive, fl at or hierarchical, every person on your payroll has to fit your culture. You can't afford to hire blind. You need to be Hiring for Attitude.

    Based on SAP ERP 6.0, this new edition of the best-selling book is a comprehensive reference to the ins and outs of Materials Management in SAP, with new real-world, practical examples to help you grasp the information quickly and efficiently. You’ll learn everything you need to know, from goods receipt and invoice verification to balance sheet valuation and the material ledger. Materials Management Processes and Concepts Discover the various concepts of materials management and how they can be used to help your business run smoothly. Materials Management Configuration Learn specific configuration details to help you optimize your MM implementation. Comprehensive Coverage of Key Concepts Master the various elements of SAP ERP, including material master data, vendor master data, purchase requisitions, request for quotations, inventory management, and much more. Real-World Scenarios and Examples Use the expert advice and examples throughout to help you with your own MM processes. Third Edition, Updated and Expanded This book is updated to include new content on the release strategy for purchasing, special procurement keys, split valuation, pricing conditions in purchasing, taxes in MM, as well as screenshots for the latest GUI and new appendices.Highlights• Material Master Data • Vendor Master Data • Purchasing Information Data • Release Strategy for Purchasing • Split Valuation • Material Master Records • Purchase Requisitions • Requests for Quotations • External Services Management • Inventory Management • Goods Issue • Taxes in MM

    

    An effective model for doing this has existed for some time in the form of mission command and has been utilized by the U.S., Israeli, and British Armies—but with mixed success.This book examines in depth the experiences of the armed forces of each of these countries in implementing mission command, and reveals the key factors that have determined the success or failure of the implementation—factors such as the Revolution in Military Affairs (RMA), the spread of low-intensity conflicts and operations other than war, and differences in how military cultures interpret, articulate, and exercise the command function. It has significant implications for both the development of military doctrine and the training and education of tomorrow's military leaders.

    These companies, to be sure, broke new science and engineering ground—yet their most lasting legacy may well be their pioneering approach to business itself. They blazed a path that led to Intel, Apple, Oracle, Genentech, Gilead, Sun, Adobe, Cisco, Yahoo, eBay, Google, Salesforce, Facebook, Twitter, and many, many others.What causes a fledgling company to break through and prosper? At the highest level, the blueprint is always the same: An upstart team with outsized ambition somehow possesses an uncanny ability to surpass customer expectations, upend whole industries, and topple incumbents. But how do they do it? If only we could observe the behaviors of such a company from the inside. If only we were granted a first-person perspective at a present-day Silicon Valley startup-cum-blockbuster. What might we learn? This document—the story of Data Domain’s rise from zero to one billion dollars in revenue—is your invitation to find out. For anyone curious about the process of new business formation, Tape Sucks offers a provocative, ripped-from-the-headlines case study. How does a new company bootstrap itself? What role does venture capital play? Why do customers and new recruits take a chance on a risky new player? Frank Slootman, who lived and breathed the Data Domain story for six years, offers up his clear-eyed, “first-person shooter” version of events. You’re with him on the inside as he and his team navigate the tricky waters of launching a high-technology business. You’ll feel—deep in your gut—the looming threat of outside combatants and the array of challenges that make mere survival an accomplishment. You’ll catch a glimpse of an adrenalin-fueled place where victories are visceral, communication wide open, and esprit de corps palpable. The upshot is that the principles of the early entrepreneurs of Silicon Valley are alive and well. Their straightforward ideas include employee-ownership, tolerance for failure, unfettered meritocracy, faith in the power of technology breakthroughs, a preference for handshakes and trust over contracts and lawsuits, pragmatism, egalitarianism, and a belief in the primacy of growth and reinvestment over dividends and outbound profits. Tape Sucks is an honest, informed perspective on technology wave riding. It allows you to observe a high-growth business at close range and get an unvarnished picture of how things really work.

    Business punditswondered out loud if Toyota's quality levels haddecreased dramatically, while the harshest criticspredicted the end of the company as we know it.For the most part, the government's fi ndings absolvedToyota of serious defects and accidents, and Toyota recovered rapidly-but mistakes weremade, which showed that Toyota is not perfect. Infact, there is always opportunity for improvementin every process.In his bestselling business management classic "TheToyota Way," Jeffrey Liker introduced the world tothe foundational principles that have made Toyotathe envy of companies around the world. Now, in "The Toyota Way to Continuous Improvement," Liker teams up with former Toyota production engineerJames Franz to explain the underlying thinkingbehind continuous improvement and why anycompany needs a disciplined approach to processimprovement in every part of the organization.Liker and Franz outline the common mistakes inthinking that limit results, and they reveal howToyota achieves its dual objectives of improvingbusiness performance and developing its peoplethrough following Dr. W. Edwards Deming's teachingsof Plan-Do-Check-Adjust (PDCA). Throughdetailed case examples in many industries, you'lllearn how to: Determine why your processes aren't achievinganticipated resultsBuild a sustainable lean process with awell-defined purposeCreate a system that reveals problemsTeach every leader and team memberat every level the art of PDCA for processimprovementWith "The Toyota Way to Continuous Improvement," you have the foundation you need to developa vision of continuous improvement specificto your organization and plot a path to turn yourvision into a measurable reality.Praise for "The Toyota Way to Continuous Improvement""I have found inspiration and lessons in these real stories from real peoplewho try, sometimes fail, and yet find creative ways to succeed in adaptingthe principles of Deming and Toyota. Despite the diversity of applicationsrevealed here, the commonality in vision, values, and desired outcomes unifies these leaders. You won't be able to put this book down."RICHARD ZARBO, MD, DMD, Senior Vice President and Chairmanof Pathology and Laboratory Medicine, Henry Ford Health System"Lean is no longer an idea, a hypothesis, or a theory-it is a proven set ofprinciples and practices that more and more people are using to achievesubstantial, sustainable continuous improvement in a variety of enterprises.This book details the practices and case studies to help you bring Leantransformation to your enterprise!"CHARLES BAKER, former Chief Engineer andformer Vice President, Honda R&D Americas

    By 2008, it was bust. The Irish government's hopeless attempts to save Anglo have led the state to ruin - culminating in a punitive IMF bailout in late 2010 and threatening the future of the euro. Now, for the first time, the full story of the bank the Sunday Times described as 'a building society on crack' is being told - by the journalist who has led the way in coverage of Anglo and its many secrets. Drawing on his unmatched sources in and around Anglo, Simon Carswell of the Irish Times shows how the business model that brought Anglo twenty years of spectacular growth was also at the heart of its - and Ireland's - downfall. He paints a vivid and disturbing picture of life inside Anglo - the credit committee meetings, the lightning-quick negotiations with property developers, the culture of lavish entertainment - and of the men who presided over its dizzying rise and fall: Sean FitzPatrick, David Drumm, Willie McAteer and many others. This is not only the first full account of the Anglo disaster; it will also be the definitive one.

    Expert author Alan Weiss, who coaches consultants globally and has written more books on solo consulting than anyone in history, shares his expertise comprehensively.Learn and appreciate the origins and evolution of the consulting profession Launch your practice or firm and propel it to top performance Implement your consulting strategies in public and private organizations, large or small, global or domestic Select from the widest variety of consulting methodologies Achieve lasting success in your professional career and personal goals The author is recognized as one of the most highly regarded independent consultants in America by the New York Post and a worldwide expert in executive education by Success MagazineWhether you're just starting out or looking for the latest trends in modern practice, The Consulting Bible gives you an unparalleled toolset to build a thriving consultancy.

    Liedtka and Ogilvie cover the mind-set, techniques, and vocabulary of design thinking, unpack the mysterious connection between design and growth, and teach managers in a straightforward way how to exploit design's exciting potential.Exemplified by Apple and the success of its elegant products and cultivated by high-profile design firms such as IDEO, design thinking unlocks creative right-brain capabilities to solve a range of problems. This approach has become a necessary component of successful business practice, helping managers turn abstract concepts into everyday tools that grow business while minimizing risk.

    But reality paints a far different picture, which practitioners are often reluctant to discuss.In "The Heretic's Guide to Best Practices," authors Paul Culmsee and Kailash Awati provide a plethora of practical techniques to help convert colleagues or managers who are firm believers in best practices. Through applicable anecdotes, references to pop culture, and examples from case studies, Culmsee and Awati offer practical advice that benefits everyone in the organisation-from frontline employees to senior executives.A witty yet rigorous journey through the seedy underbelly of organisational problem solving, "The Heretic's Guide to Best Practices" pinpoints the reasons why best practices don't work as advertised and what can be done about it. Learn why conventional wisdom is not always wise and discover how the promise of best practices can be delivered for you and your organisation.

    The Street to the Highway published in the year 2011 was published by Jaico Publishing House. View 2376 more books by Jaico Publishing House. The author of this book is Vineet Bajpai. ed page displaying collection of Vineet Bajpai books here. This is the Paperback version of the title "The Street to the Highway " and have around pp. 264 pages. The Street to the Highway is currently Available with us.

    Despite the omnipresence of such data, most organizations diagnose problems based on fiction rather than facts. Process mining is an emerging discipline based on process model-driven approaches and data mining. It not only allows organizations to fully benefit from the information stored in their systems, but it can also be used to check the conformance of processes, detect bottlenecks, and predict execution problems.Wil van der Aalst delivers the first book on process mining. It aims to be self-contained while covering the entire process mining spectrum from process discovery to operational support. In Part I, the author provides the basics of business process modeling and data mining necessary to understand the remainder of the book. Part II focuses on process discovery as the most important process mining task. Part III moves beyond discovering the control flow of processes and highlights conformance checking, and organizational and time perspectives. Part IV guides the reader in successfully applying process mining in practice, including an introduction to the widely used open-source tool ProM. Finally, Part V takes a step back, reflecting on the material presented and the key open challenges.Overall, this book provides a comprehensive overview of the state of the art in process mining. It is intended for business process analysts, business consultants, process managers, graduate students, and BPM researchers."

    Packed with actionable ideas, The 1% Solution shows you how to power up your next 30 days and then keep on going at a permanently higher level. Because it's based not upon opinion, but upon solid research that's backed up with real-life examples, this book is for those who want to be better right now. Connellan notes, for example, that while it's virtually impossible to be 100% better than your competition, it's very possible to be 1% better in hundreds of things. Connellan draws on three sources for the practical solutions he offers: 1. His background as a Research Associate and Program Director at the Michigan Business School where he was responsible for the design and implementation of 72 management development programs a year. 2. His street experience as an entrepreneur who started a company in the health promotion field and built it into a network of 1200 instructors serving 300 hospitals and most of the Fortune 500 companies. More than 1,000,000 people went through its programs and two different Surgeon General reports cited the firms program quality. 3. His current work as a keynote speaker and consultant whose clients include such diverse organizations as FedEx, TD Canada Trust, Marriott, Sobeys, Sony, Acura, BMW, Rogers Communications, Canadian Tire, Neiman Marcus, Home Depot, Target, and the military. As part of his research, he looked at individuals who worked to improve their personal and work lives. While most everyone put in a lot of effort, he found one key difference between those who won that battle and those who lost that battle. The winners had a structure a structure that gave them a disciplined focus and the losers didn't. If you're interested in a proven structure for work and personal success, this book belongs in your library right now because as one reviewer said The 1% Solution really does give you the magic formula for 'How to Make Your Next 30 Days the Best Ever.'

    Weinberg's highly acclaimed series, Quality Software.<br>To be effective, managers must act congruently. Managers must not only understand the concepts of good software engineering, but also translate them into their own practices. Effective managers need to know what to do, say what they will do, and act accordingly. Their thoughts and feelings need to match their words and behaviors.<br>Congruence has the sense of "fitting" —in this case, simultaneously fitting your own needs, the needs of the other people involved, and the contextual, or business, needs. Managers themselves must take responsibility for improving the quality of management and for changing their own attitudes and thinking patterns before they attempt to impose changes on everyone else.<br>As the author advises, "If you cannot manage yourself, you have no business trying to manage others." This book offers practical advice on how to act, and how to manage others congruently. Examples, diagrams, models, practice suggestions, and tools s fortify the author's recommendations.<br>Topics include:<br>• learning to manage yourself<br>• why congruence is essential for managing<br>• choosing to undertake management<br>• identifying the various styles of coping, especially under stress<br>• moving from incongruence to congruence<br>• managing others<br>• learning the manager's job<br>• identifying differences in preferences and temperament<br>• making use of differences as assets<br>• spotting patterns of incongruence<br>• understanding the role of self-esteem<br>• mastering the technology of human behavior

    In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.What you’ll learn in Extreme Government Makeover• The one and only thing government needs to focus on to get out of this crisis• How government can perform its vital functions 80 percent faster, at less cost and with better quality• The DNA of government complexity and how we can genetically modify it • How to spot the “moldy” thinking that is making us all sick• How to get rid of 40 percent of your agency’s workload• How to find the hidden costs of government• What the next generation of customers and employees are going to do to your operations• Why technology isn’t the answer• Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great.

    Written with a team of world-class writers and editors, it is an essential desk reference for managers, MBA and business students and for small business owners worldwide.Fully updated and revised for this new edition, BUSINESS features: Best Practice: over 170 essays from a stellar cast of business thought leaders Checklists and actionlists: more than 200 practical solutions to everyday business challenges Management Library: time-saving digests of more than 100 of the world's best business books Dictionary: jargon-free definitions of more than 7,000 terms Giants and Thinkers: revised biographies of over 100 of the world's most influential gurus and pioneers

    Today's business and non-profit leaders, from Fortune 500 companies on down, have discovered the value of improvisational theatre techniques to develop creativity and the collaboration skills they need. Since publication of its seminal first edition, the principles and techniques pioneered in Training to Imagine have been widely adopted by organizations around the world, and have given rise to the field of Applied Improvisation. This new edition builds on the characteristics that made it the most comprehensive and most easy to apply resource for using improv in organizations. As before, this book translates the theories and exercises of improv into language that is familiar to organizational culture, and provides guidelines, case studies and exercises intended for use by individuals for self-development, for small groups, and for facilitation by trainers. This revised edition places more emphasis on the development of leadership, in particular adding activities designed for individuals to develop skills on their own, or outside formal training environments. It builds upon what has been learned since 2001, presenting examples of practice, and research on the methods, that have proven to be most effective in the workplace. Kat Koppett has added a whole new section on instructional design to help users make informed choices in selecting activities to best support their objectives, as well as numerous new exercises. This is a vital resource for trainers and leaders at all levels who want to increase their personal communication and creativity skills, and in inspire and motivate their teams. The enhanced e-book edition incorporates video of sample activities and exercises, as well as interviews with leading Applied Improv practitioners. This material is also available free on the Stylus

    But when you start hearing things like man-days, PSOs and stakeholders, it just makes it difficult to understand.So what do you really need to know about project management?Find out:Why setting clear goals matters How to estimate absolutely everything. How to get things back on track after they've gone wrong How to track big projects Why work/life balance matters when you're running a big project This clear and simple approach will mean you'll never panic when faced with a big project again.Read More in the Want You Need to Know Series and Get to Speed on the Essentials... Fast.

    However, the integration of human resource strategy with overall business strategy is often easier in theory than in practice. Armstrong's Handbook of Strategic Human Resource Management provides a bridge between theory and practice and offers a guide both to formulating human resource strategies and to implementing them. Substantially updated, this edition includes new material which reflects important developments in HR strategies linked with those issues which affect HRM on a day to day basis including: - Human capital management- Corporate social responsibility- Organization development- Engagement- Talent managementWith key concepts and terms at the beginning of every chapter and summarizing key learning points at the end,  Armstrong's Handbook of Strategic Human Resource Management is an extremely practical resource for the classroom.  This new edition which includes case studies, checklists, practical examples, and a special Strategic HRM workbook simplifies the material, making it a valuable reference for students.

    Funny, serious, and thoughtful, Kelly's book can change how you interact with the people around you. The ten inspired lessons are designed to simplify the role of leading people, even during difficult times, and in any business organization. The book starts with the top three golden rules: Reward Good Behavior, Do Not Reward Bad Behavior, and Be Consistent. Dr. Kelly emphasizes what every manager should know: You get the behavior that you reward. The next seven lessons are how to communicate, enforce, and maintain the first three lessons while building morale, improving productivity, and ultimately, increasing the bottom line. One of the major strengths of the book is Kelly's writing. She keeps readers interested with true stories, real-life situations, and pragmatic solutions to the daily challenges managers and leaders face in today's evolving workplace. Kelly's techniques were refined during her 21 years as an officer in the U.S. Navy, but Master Your World is clearly not a military book. It is humorous, entertaining, and inspirational. Every aspiring CEO can learn something from this book. This book is highly recommended for new supervisors, seasoned managers, and senior leadership who could benefit from a refresher on how to engage their teams. Her points make busy people think, and make thoughtful people smile and think again.

    But imagine if you could perform these and other seemingly difficult-but surprisingly easy-calculations right in your head. Seems like an impossible feat? It's not.One key to improving and expanding your math potential-whether you're a corporate executive or a high-school student-lies in the powerful ability to perform mental math calculations. Solving basic math problems in your head is a gateway to success in understanding and mastering higher mathematical fields such as algebra, statistics, and calculus.Mental mathematics also is valuable when you're shopping for groceries or figuring out how much to tip at a restaurant. And perhaps the best part? Learning how to do mental math can be fun-especially when you're learning in the company of Professor Arthur T. Benjamin of Harvey Mudd College, one of the most engaging and entertaining members of The Great Courses faculty. The Secrets of Mental Math, his exciting new 12-lecture course, guides you through all the essential skills, tips, and tricks for improving and enhancing your ability to solve a range of mathematical problems right in your head.

    In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That's been Denny Strigl's method, and now it can be yours, too.Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. You'll learn how to:Create a corporate culture where trust, respect, and integrity flourish- and employees and customers alike are appropriately served"Eliminate the fluff," get focused, and stop wasting time on things that don't matterAddress issues proactively before they become problems--even employee performance issuesGet past your "blind spots," reinforce priorities consistently, and communicate with clarityMaster the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costsManagers, Can You Hear Me Now? includes additional suggestions for bringing the best of your energy and passion into your work, helpful anedcotes from Strigl's career, simple self-assessment questions, and even a look at how your business day as a successful manager should play out.Whether you're the CEO of a large corporation or run your own small business, the lessons from Managers, Can You Hear Me Now? are sure to come through--loud and clear."

    He details a clear pathway to excellence via the 12 Principles of Manufacturing Excellence and provides a method for tracking progress plant by plant and function by function. Emphasizing the importance of using Lean and Six Sigma tools to improve your business, the book:Integrates strategy and leadership development Paves a path for culture change Operator-Led Process Control (OLPC) that prepares hourly employees to take control of their processes and prepares management to enable them to do itDetails an audit process for tracking progress and ensuring sustainability Includes a CD with color versions of the images in the book as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan that can all be easily customized for the reader 's useThis resource-rich book will allow you to spell out leadership expectations and provide your employees and associates with a clear understanding of their individual roles. Helping you keep everyone in your organization focused during the quest towards sustainable manufacturing excellence, the accompanying CD supplies the tools you and your team will need to pursue it with passion, confidence, and urgency.Listen to what Larry Fast has to say about his new book, The 12 Principles of Manufacturing Excellence.Part One Part Two

    With directional guidance on what managers need to know in order to be able to manage and lead others, The Leading-Edge Manager's Guide to Success helps managers and 'managers to be' as they climb the 'management mountain.'

    The authors provide a fully integrated framework for understanding how value creation relates to all aspects of corporate finance.

    Knowing the tools of social media is a must for successful marketing these days, but the real promise of social media is the way it can teach us a whole new way of doing business. "Humanize" takes the principles underlying social media's growth and applies them to the way we lead and manage our organizations. Leading organizational consultants Jamie Notter and Maddie Grant help you change your organization, from the culture down to individual behavior, in ways that make it more human--and more effective. Drawing on their extensive experience, Notter and Grant help you make management innovation real and doable. Regardless of your title or position, this book can help you: - Build a more trustworthy, open, generative, and courageous organization by embracing social and human principles.- Change organizations from the inside out.- Address critical elements of organizational behavior, process, and culture.- Move beyond the social media buzzwords like transparent, decentralized, and open--and actually make them happen.- Promote forms of "generative" success that go beyond profit and loss.- Learn how to get started-you, personally, today, right now

    Here are 10 inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:- Pitch your brilliant idea successfully- Connect with your audience- Establish credibility- Inspire others to realize your vision- Adapt to your listeners' decision-making styles- Frame goals around common interests- Build consensus and win concessions- Neutralize stressful conversations

    In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent.In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees.Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

    Better practices that today's CFOs can employ to bring value and efficiency to the teams that report to them Helping corporate accountants from the CFOs to the management accountant implement better practices that will make a difference to their finance team's performance, Winning CFOs shows corporate accountants how to create permanent improvements in their organization's processes.Provides better practice solutions the author has learned from more than 4,000 finance teams worldwide A to Z guidance on how to be an effective CFO Includes templates, checklists and implementation programs for process improvement Abundance of tools to ensure implementation of better practices Tips on how to develop winning leadership traits Winning CFOs shows corporate accountants how to radically transform their contribution to their organization, enhance their job satisfaction and profile, and leave a legacy of efficiency and effectiveness in every organization for which they work.

    However it was written long before Facebook, or even the web, existed so it explains the principles of networks by examples in biology -- like a beehive, a rain forest, or immune system. It tells the story of how feedback loops can create new phenomena and govern old ones, and why letting innovations like a social network be "out of control" is a good thing. The author also visits technological labs and reports on what they discover as they try to create artificial intelligence from dumb chips, or robots from insect-like parts, or complex organizations from simple ones. If you want to understand how the hive-mind of Twitter or Wikipedia works, this is the best book on the subject. It is an abridged version of the original, Out of Control, edited to focus on the chapters that tell how to "bootstrap" large complex systems and to engineer governance in non-governable networks. While written 18 years ago, the examples and wisdom are timeless.

    The collection reverts to Ackoff's original typescript without any commentary or other introduction.As Ackoff himself says: "Over time I have become aware of some very important truths about the practice of management. These truths, which I call the 'F/laws of Management, ' contradict assumptions that are commonly held by managers. These simple management truths are much more important than the fundamental, but complex, truths revealed by scientists, economists, politicians, or philosophers. The truths these wise thinkers reveal are at most frosting on the cake. The truths presented here are the cake." This definitive collection distils Ackoff's wisdom and a lifetime of experience about management, leadership, innovation, teamwork and organizations. It should be required reading for anyone who works in an organization.

    Hunter’s book is an invaluable resource that lays out detailed techniques businesses can implement to create breakthrough outcomes and extraordinary performance.As American companies face increasingly precarious economic circumstances, it is incumbent on senior leaders to find new ways to motivate, inspire and engage their workforce. Significant numbers of people are unhappy in their jobs. A 2005 Gallup poll reported that only 11% of surveyed employees said they were strongly engaged at work. The CDC says it costs American companies over $300 billion each year on stress related claims, that’s $7,500 per employee, all because people are unhappy and stressed out at work.Most leaders see the problem on a daily basis but the pathway to it’s resolution has been unclear, until now. The Unshackled Leadership approach transforms the paradigm within which companies operate, waking leaders up to a whole new era of leadership so that the culture is redefined and everyone on the team can operate from a well-defined platform built on faith, trust, possibility and abundance. Hunter frees business leaders from the constraints of conventional thinking and shows them how to move into a leadership style that allows them to make conscious and wise choices, create relationships based on trust and respect, have a clear sense of purpose, take responsibility for their actions, and live with grace and ease.Scott Hunter developed the core concepts that are the foundation of the Unshackled Leadership model based on his 20-plus years of working in and analyzing organizations of every type and size. He observed that all successful organizations have enthusiastic, confident, optimistic, appreciative, and happy people who work together on behalf of a future they have all committed themselves to. The author contends that the process of generating such a culture can be learned and enshrined in every workplace. His 15-step program does just that.

    The punctuation panda is back!Armed with a permanent marker, a smidgen of confidence, and a copy of ‘Can You Eat, Shoot and Leave?’, everyone now has the chance to become a member of the punctuation elite.Established punctuation sticklers:Fine-tune existing skills, taking guilty pleasure from testing your (already somewhat unsettling) seventh sense.Confused novices:Never again inflict flawed and perplexing punctuation on your innocent readers.The only official workbook for the international bestseller ‘Eats, Shoots and Leaves.’• Introductory Cosmo-style questionnaire helps readers identify their level of punctuation prowess.• Mirrors the structure and light-hearted style of Lynne Truss’s hugely popular ‘Eats, Shoots and Leaves’. Topics include apostrophes, commas, colons and semicolons, hyphens and more.• Each chapter concentrates on one particular punctuation mark. Origin, usage rules and their exceptions introduce the entertaining activities which have a ‘challenge-yourself’ format.• The bite-sized exercises in each chapter and longer texts in ‘The Final Challenge’ put punctuation skills to the test.

    

    Yours can succeed. The owners in this book will tell you how... Restaurant Owners Uncorked is a collection of interviews with a diverse range of twenty owners, such as the legendary and colorful Phil Roberts, founder of Buca di Beppo and The Oceanaire Seafood Room; Scott Leibfried, a renowned, high-energy figure in the culinary industry who is part of the cast of the hit television show, "Hell's Kitchen"; and Chris Sommers, a former Silicon Valley technology executive who makes Chicago-style deep dish pizza (in St. Louis) so well that he was invited to the White House to cook it for President Obama and the first family. This book isn't useful only for aspiring restaurant owners. It also provides practical advice for anybody who currently owns a restaurant or who simply wants to understand and be entertained by reading the business philosophies of twenty successful entrepreneurs. As you read these interviews, you'll feel like you are sitting down with the owners over a cup of coffee or a beer, picking their brains and finding out what makes them tick. You'll learn why restaurants don't have to be risky at all, what chain restaurants' collective Achilles heel is, why having a good CPA is as important as the food you put on the plate, and much more.

    According to Patrick Lencioni, three underlying factors make a job miserable--anonymity, irrelevance, and immeasurement. Based on Lencioni's The Truth About Employee Engagement model, the Managing for Employee Engagement Workshop will help managers understand the root causes of job misery and provides action items to develop an engaged workforce.In this workshop, managers will:Examine the The Truth About Employee Engagement model and explore the effects of job misery on employees, managers, and organizations Use the feedback from a 180-degree assessment to identify your behaviors which may contribute to employee misery Learn simple yet powerful techniques for making your employees' jobs more fulfilling and more productive This deluxe guide provides facilitators and trainers with everything needed to create a high-impact half-day or one-day workshop for managers on the topic of employee engagement. This comprehensive deluxe workshop package includes:Detailed instructions for preparing, delivering and following up a workshop A script for a half-day or one-day workshop Stories that highlight key aspects of the model Flash Drive with slides, sample agendas, video clips and other helpful tools. Frequently asked questions A poster illustrating the model Sample Self-Assessment DVD PresentationThe Truth About Employee Engagement book Sample Participant Workbook* *A Participant Workbook is required for all workshop attendees.The Truth About Employee Engagement was originally published as The Three Signs of a Miserable Job.

    Drucker's insights were nothing short of remarkable, and Rick Wartzman pays high tribute to that fact while adding a few of his own." --Marshall Goldsmith, author of the New York Times bestsellers MOJO And What Got You Here Won't Get You There"Rick Wartzman has accomplished what I didn't think was possible: a tapestry of ideas drawn from Wartzman's observations and personal experiences, woven together with the wisdom of the most important management thinker of this or any other age." --Warren Bennis, Distinguished Professor of Management, the University of Southern California, and author of the recently published Still Surprised: A Memoir of a Life in Leadership"Peter Drucker's thinking has had an enduring impact on consumer-driven companies like Macy's. . . . [What Would Drucker Do Now?] serves as a compendium of the very best ideas that can help all of our companies win in a highly competitive marketplace for products, services, and customer experiences." --Terry Lundgren, Chairman, President, and CEO, Macy's Inc."This collection of essays . . . will broaden you as a manager, a leader, and as a human being. . . . Rick Wartzman has done the world a great service by collecting the most incisive observations of a beautiful mind and linking them to problems that face leaders and organizations everywhere." --Brian Walker, President and CEO, Herman Miller, Inc."If Peter Drucker is the master, Rick Wartzman is the prized pupil. Drucker would be delighted to see his theories applied in such a cogent, thoughtful fashion." --Jim Weddle, Managing Partner, Edward Jones, and consulting client of Peter DruckerAbout the Book: As technology, globalization, and business innovation advance at breakneck speed, the question "What would Drucker do now?" becomes more relevant by the day. More than anyone of his time, Peter Drucker understood how the individual, the organization, and society are interrelated. And no one better recognized and articulated the challenges facing all three--or came up with more practical solutions to those challenges.Since 2007, the Drucker Institute's executive director, Rick Wartzman, has been asking what Drucker would do on a regular basis-- in his popular online column for Bloomberg Businessweek. In each piece, Wartzman introduces a current issue and provides a view of it through the eyes of Peter Drucker, based on his deep knowledge of Drucker's ideas and ideals.What Would Drucker Do Now? culls Wartzman's best, most timely columns into a single volume, offering a perspective on business and society you won't find anywhere else. Featuring more than 80 articles, the book is organized into seven thematic sections:Management as a DisciplineThe Practice of ManagementManagement Challenges for the Twenty-First CenturyOn Wall Street and FinanceOn Values and ResponsibilityThe Public and Social SectorsArt, Music, and SportsCovering everything from the federal bailout of GM and the scandal at Goldman Sachs to the roles religion and race relations play in a well-functioning society, What Would Drucker Do Now? explores a range of subjects as broad as Drucker's remarkable mind. Wartzman provides a smart, original, and provocative look at a world being buffeted by change and in which all organizations--private, public, and nonprofit--are searching for answers. What would Drucker do now, indeed?

    An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available.Shows how to identify and set meaningful, sustainable outcomes Illustrates how to track and manage with outcomes Offers guidance in assessing capacity, and using outcome-based communications Features a companion Web site with the tools found in this book Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

    Groups you are part of will function better as a result.-- Peggy Holman, author, Engaging Emergence: Turning Upheaval into OpportunityFor any group or organization to function effectively, it must be able to make decisions well. Consensus-Oriented Decision-Making is the first book to offer groups (and group facilitators) a clear and efficient path to generating widespread agreement while fostering full participation and true collaboration.Poised to become the new standard for group facilitation, Consensus-Oriented Decision-Making combines:Deep insight into complex group dynamicsEffective conflict resolution techniquesPowerful communication skillsGroups using this simple, step-by-step approach experience increased cohesion and commitment and stronger relationships as a result of their successful cooperation.Incorporating the principles of collaboration, inclusion, empathy, and open-mindedness, the consensus-oriented decision-making (CODM) process encourages shared ownership of group decisions. The method can be used in any group situation, regardless of whether the final decision-making power rests with a single person or team, a vote of members, or unanimity.Business, government, nonprofit, social, and community organizations can all benefit from Consensus-Oriented Decision-Making. Whether you are a designated facilitator or an active participant, understanding this powerful framework will help you contribute to the success of your group through achieving maximum participation and efficiency, a clearer decision-making process, better decisions, and improved group dynamics.Tim Hartnett, PhD, is a group facilitator and mediator who blends extensive knowledge of non-violent communication with insightful understanding of group dynamics and effective techniques for conflict resolution.

    Starting with the earliest concepts of management, and examining management thought from throughout the world, the book helps the reader understand the international range of contributions to the discipline.

    Whatever you are selling, this book will help you do it better, and feel better about doing it. By switching your focus from the hard sell to building more trust and adding more value, you will end up not just with more satisfied customers, but with more sales as well.

    This book presents the key economic, social, political ideas that must diminish or be eliminated, and historical facts that must be understood and acknowledged in order to experience long-term success with Lean management. It will challenge, annoy, frighten, enlighten, frustrate, educate, and enliven you. Readers will gain a clear picture of how remarkably different Lean leaders' minds are compared to conventional leaders' minds. The differences range from great to small and reflect an overall way of thinking that completely upends the norm - for the customer, and for the better.

    Departmental, interdepartmental, cross-functional, ad hoc, task-specific—teams do everything from planning the office party to setting the annual budget to establishing performance goals.But what separates the teams that really deliver from the ones that simply spin their wheels? What is the secret of high-performance teams?As he did in The Secret, Mark Miller uses a compelling business fable to reveal profound yet easily grasped truths that can dramatically transform any organization. Debbie Brewster, the heroine of The Secret, has been promoted and is now struggling with taking her new team to the next level. Her old mentor, Jeff Brown, the company’s CEO, sends her out to find the secret of teams. On her journey she learns from three very different teams—the Special Forces, NASCAR, and a local restaurant.Debbie and her team discover the three elements that all successful teams have in common. But that’s just the beginning. The devil is in the details, as the story of Debbie’s efforts to actually implement the three elements shows. You’ll learn how to change entrenched ways of thinking and acting, what you have to do to optimize each of the three elements of a successful team, how to measure your progress, and more.Creating high-performance teams does more than just give your organization a competitive advantage. It can be a performance multiplier that significantly improves results while honoring and developing people. It may be the ultimate win-win-win that your organization is seeking.

    A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

    This isn't a book about project management theory. Pro Web Project Management tells how to create real deliverables, get answers from indecisive clients, manage wayward programmers, and use checklists to wow clients. This book is made up of real examples, real lessons, real documents, and real tips woven together into a step-by-step walkthrough of a project's life cycle. Pro Web Project Management is written for both the full-time project manager and the aspiring project manager who might have a role that blends client support, web development, and project management. The project budget sweet spot for this book is $50,000 to $500,000. If you manage a project in this space, reading this book will make you a better project manager.Learn how to manage a modern web project with a budget of $50,000 to $500,000 Get actionable tips on dealing with real project management challenges Learn the simple, defined processrefined over the yearsto take simple and complex projects from proposal to successful launch What you'll learn How to run an effective meeting How to write scopes of work that lead to successful projects How to create awesome screen mock-ups and wire frames How to use checklists to ensure successful project launches How to create deliverables like site maps, agendas, technical specifications, and requirements documents How to keep developers on track without micro-managing Who this book is forPro Web Project Management is for project managers, project managers in training, and client sponsors that need real advice, tips, and guidance on small and medium-sized projects. It's an excellent choice for consulting organizations that build web sites and web applications for clients. Table of Contents The ProjectLifecycle The Project Definition & Scope of Work Meetings, Meetings, Meetings Discovery and Requirements Project Schedule & Budgeting Running the Project Technical Specification Development Quality Assurance & Testing Deployment Support and Operations

    Steve Sashihara's book brings the concept to life."--Kenneth M. Koziol, Corp. Senior Vice President, Innovation and Design, McDonald's Corp."Steve Sashihara convincingly demonstrates how the application of advanced quantitative techniques can significantly improve day-to-day decision making, which is what we have done at Quad/Graphics."--Dave Blais, Executive Vice President, Quad/Graphics""The Optimization Edge" is a powerful book that will change the way organizations make decisions and manage their assets." --Frances Hesselbein, President and CEO, Leader to Leader Institute; Recipient, Presidential Medal of Freedom"At UPS, the 'optimization edge' has given us a competitive advantage. It enables us to solve problems of great complexity seamlessly and with increased velocity, resulting in smarter decisions and ultimately bringing greater value to our customers."--Chuck Holland, Vice President of Industrial Engineering, UPSAbout the Book:In these challenging economic times, more and more companies have turned to "cut-back management" to ensure their survival. But how do some manage to outshine their competitors--and even grow--during downturns? How does Google outsearch the other search engines? How does McDonald's McClobber the competition? More important, how can you increase your company's profits without downsizing?The answer is Asset Optimization.This groundbreaking approach to decision making utilizes the latest advances in mathematics and computer software. Optimization expert Steve Sashihara shows you how to squeeze every ounce of value from your company, even under "perfect storm" conditions. You'll learn how to: Drive up your company's value--even in a downturn Re-allocate your resources--for maximum performance Streamline your company--and stay ahead of the competition Optimize your assets--for long-term growthA proven, practical, and workable alternative to "corporate anorexia," Optimization is your best option for dealing head-on with marketplace volatility and resource scarcity.This step-by-step guide offers concrete, ready-to- use tools drawn from decades of superior business practices--the best-kept secrets of global successes such as Amazon, Google, Marriott, McDonald's, Intel, SAS, and UPS. You'll learn what Optimization is, what best practices you can immediately put to use, how to use Optimization to speed up and improve decision making, and how to integrate Optimization into your organization's culture.If you want to thrive in any economy--and grow your company in the future--forget about downsizing. Get "The Optimization Edge."

    However, due to the complexities of warehouse operations they can often be one of the most costly parts of the supply chain. Their efficient management is therefore critical for minimizing cost and contributing to an effective and efficient supply chain. Warehouse Management provides a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: -cost reduction -productivity -people management -warehouse operations Backed up with numerous case studies that demonstrate how to apply new technology, minimize spending, and create efficient, stream-lined operations, this book is an invaluable resource for warehouse managers, logistics professionals, operations managers and students of logistics.

    Weinberg illustrates how skilled people (Change Artists) work to create a supportive environment for software engineering —an environment in which your organization can realize long-lasting gains in quality and productivity by learning the artistry of managing change.As the author argues, the history of software engineering is riddled with failed attempts to improve quality and productivity without first creating a supportive environment. Many managers spend their money on tools, methodologies, outsourcing, training, and application packages, but they rarely spend anything to improve or to remove the leaders who created those situations in the first place.From systems thinking to project management to technology transfer to the interaction of culture and process, Becoming a Change Artist analyzes models of how change really happens, and how change artistry creates the environment for all other changes.

    Everything you need to know to run a profitable and satisfying day-care business from your home.

    Written from the perspective of a manager, this book builds on theories of managerial and organizational cognition that have had a powerful influence on many business fields over the last two decades. As other books on business policy and strategy cover a broad range of topics, models, frameworks, and theories, the unique feature of this book is that it covers all this, but also focuses on how managers of business firms understand their business environments, assess and marshal their firms' resources, and strive for advantage in the competitive marketplace. It examines the economic, structural, and managerial explanations for firm performance.Offering professors and business people who are intrigued by the ideas introduced in Peter Senge's books ways to apply those ideas and principles in the classroom and in the companies in which they work, the book puts managers front and center.

    These experiments, which have so captured the public's imagination, take the world of physics to a new energy level, the terascale, at which elementary particles are accelerated to one millionth of a percent of the speed of light and made to smash into each other with a combined energy of around fourteen trillion electron-volts. What new world opens up at the terascale? No one really knows, but the confident expectation is that radically new phenomena will come into view.The kind of big science being pursued at CERN, however, is becoming ever more uncertain and costly. Do the anticipated benefits justify the efforts and the costs? This book aims to give a broad organizational and strategic understanding of the nature of big science by analyzing one of the major experiments that uses the Large Hadron Collider, the ATLAS Collaboration. It examines such issues as: the flow of interlaced knowledge between specialist teams; the intra- and inter-organizational dynamics of big science; the new knowledge capital being created for the workings of the experiment by individual researchers, suppliers, and e-science and ICTs; the leadership implications of a collaboration of nearly three thousand members; and the benefits for the wider societal setting.This book aims to examine how, in the face of high levels of uncertainty and risk, ambitious scientific aims can be achieved by complex organizational networks characterized by cultural diversity, informality, and trust--and where big science can head next.

    The responsibility for the success of a meeting lies in the chairperson’s hands? This ebook looks at what it takes to run fantastic meetings.

    Written by a leading employment lawyer in a refreshingly unlawyerly style, this guide takes the reader through the always-risky process of letting an employee go. Many employers and managers are afraid to pull the trigger when the employment relationship has broken down, and will postpone the decision by using progressive discipline and performance-improvement plans. However, an employer must be able to unload employees who threaten to undermine the company and its prospects, regardless of the risks involved in a termination. This book explains how to do it, how not to do it, and how to minimize the danger of an expensive employee lawsuit. No one said being an employer or a manager was easy. Fortunately, knowing how to fire employees will make your job much, much easier in the long run and save you heartache. Firing at Will teaches you what you need to know, without any legalese or boring recitations of statutes and case law. This book is filled with plain-English common sense, based on Jay Shepherd's 17 years of protecting employers in court. The style is conversational and often irreverent, but the lessons and tips are battle-tested. If you want to be a successful manager or employer--and sleep easier--you need to know how to fire at will.Gives employers and managers real-world advice on how to fire employees Teaches how to keep your company--and yourself--out of expensive employee lawsuits Guides you toward building a workplace where you'll need to fire fewer employees

    These companies challenge conventional wisdom and industry norms to win in their markets. They see their customers and employees as members of a like-minded community, deliver unique and remarkable customer experiences, and are able to create an almost cult-like following around their brand. Bold is about 14 such businesses. They put purpose before profit, go beyond what customers expect, and relentlessly differentiate themselves from everyone else. They know no compromise and show no timidity. They are bold in thought and execution, and they measure their success in new ways. Shaun Smith and Andy Milligan include revealing interviews with key executives and let them tell each brand's story in ways that capture the unique culture of each company. The lively accounts are supported by a page design that in full color stresses and summarizes the key points. The 14 business represent an international "who's who" in consumer insight and engagement, from Brazilian sunglasses retailer Chilli Beans with over 200 stores in Brazil, Portugal and now the United States, to Zappos, the US the online shoe retailer. Other companies profiled include Virgin Galactic, Richard Branson's commercial spaceflight venture; Malaysian low-cost airline AirAsia, which builds a global brand by sponsoring sports teams including the Oakland Raiders; JCB, the manufacturer of heavy equipment; Umpqua Bank, based in Portland, Oregon; and Best Buy's The Geek Squad, provider of computer support and repair services. www.boldthebook.com

    As a result, the faculty, administration, and the board can find themselves at odds over governance, which can paralyze institutions and lead to failed presidencies. Adequate training is hard to come by and applicable experience more and more rare. This book provides presidents, senior administrators, faculty leaders, and trustees with a guide to fulfilling their responsibilities and recommendations to aspiring presidents about how they can best prepare for a successful presidency"--

    The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underdeveloped. Written from a scientific, human factors perspective, Patient Safety: A Human Factors Approach delineates a method that can enlighten and clarify this discourse as well as put us on a better path to correcting the issues.People often think, understandably, that safety lies mainly in the hands through which care ultimately flows to the patient-those who are closest to the patient, whose decisions can mean the difference between life and death, between health and morbidity. The human factors approach refuses to lay the responsibility for safety and risk solely at the feet of people at the sharp end. That is where we should intervene to make things safer, to tighten practice, to focus attention, to remind people to be careful, to impose rules and guidelines. The book defines an approach that looks relentlessly for sources of safety and risk everywhere in the system-the designs of devices; the teamwork and coordination between different practitioners; their communication across hierarchical and gender boundaries; the cognitive processes of individuals; the organization that surrounds, constrains, and empowers them; the economic and human resources offered; the technology available; the political landscape; and even the culture of the place.The breadth of the human factors approach is itself testimony to the realization that there are no easy answers or silver bullets for resolving the issues in patient safety. A user-friendly introduction to the approach, this book takes the complexity of health care seriously and doesn't over simplify the problem. It demonstrates what the approach does do, that is offer the substance and guidance to consider the issues in all their nuance and complexity.

     · How to pick engineering leaders? · How would you define processes and when don’t you need them. · How to report to your managers. · How compensation systems and promotion systems work, and when they fail.

    Based on research from TCC's organizational effectiveness studies and results from the core capacity assessment tool (CCAT, used with over 1000 organizations), the book provides an assessment's lifecycle score that reflects the organization's current stage of development. Filled with case studies, the book provides an outline of the trajectory of organizations along the lifecycle and best practices of how to move successfully through the lifecycle, including the use of templates and resources to assist their movement"--Provided by publisher.

    These managers must not only understand the concepts of good software engineering and effective teamwork, but also translate them into their own practices. Effective managers need to know what to do, say what they will do, and act accordingly. Their thoughts and feelings need to match their words and behaviors.

    Fighter Pilots and Special Operations teams have discovered and used a secret to continuous improvement - a tool every enterprise can benefit from. This is the disciplined and effective debrief... something most companies talk about but don't know how to do. Whether it's called reflection, feedback, or postmortem - debriefing after every project or event is not an option - it's an imperative!Authors Murphy and Duke succinctly provide not only why to debrief, but how to conduct an effective debrief. They call it the Stealth Debrief process... providing a simple means of analyzing root causes while also yielding actionable lessons and addressing organizational weakness while empowering and reinforcing strengths.The Debrief Imperative is a culmination of over a decade of teaching and practice in Global 1000 organizations. Keep your company fighter-pilot agile in any turbulent or changing market. Accelerate performance... learn and leverage this secret tool to organizational success.

    Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask. This guidebook will help you develop your influence skills to gain commitment from people at all levels: direct reports, peers, and bosses.

    Whilst maintaining the strengths and hallmark features of the original work, this new text has been specially prepared to match the modern EMEA curriculum with boosted coverage of implementation issues, techniques and concepts, and resource-based perspectives.

    It could help you bypass years of professional struggle and transport you to your highest goals - a must-read!" - Robert Priddy, President, third_Evolution, Non-Clinical Careers for Physicians As an introverted professional - whether in accounting, engineering, IT, medicine, or another field - you're bright, ambitious, and ready to get ahead despite a business world that often favors extroversion. Whether you seek a flourishing practice, a promotion, meaningful projects, or to become a respected leader, you want to optimize your career without compromising your basic quiet personality. In this book, business behavior expert and introvert Joyce Shelleman presents a straightforward three step strategy - grounded in behavioral science and drawn from experience - to deploy your introversion as the vital professional asset that it is. With this roadmap to navigate successfully to your goals, you learn to:Recognize and adroitly push back to overcome the unwritten workplace rules that put introverts at a disadvantageBuild your influence, lasting connections, and professional network with integrity, guided by your personal valuesLet your quiet competence, expertise, and thoughtfulness be your leadership and career edgeFocus your precious energy and time on what matters most"Shelleman equips introverts to master aspects of business life they would just as soon avoid." - Laurie Helgoe, Ph.D., author of Introvert Power: Why Your Inner Life is Your Hidden Strength"The information in this book can enable introverts to lead and succeed in any organization." - Garrett VanAtta, President, SPX Communication Technology

    Readers learn to appreciate the relevance of seeing the systemic coherence of the world. The book argues that many of the problems we experience today are routed in our practice of fragmenting that needs to be connected as a whole. It offers a method to study and design organizations and a methodology to deal with implementation problems. It is the outcome of many years of working experience with government offices as well as with all kinds of public and private enterprises. At a more detailed level this book offers an in depth discussion of variety engineering that is not available either in the primary or secondary literature.

    Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--"Doody's Review Service""Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare" explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma.Coverage Includes:Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICULean for accelerated patient flowReducing medical errors with Six SigmaCreating a more profitable hospital in five days by reducing denied, rejected, and appealed claimsSix Sigma for hospitalsExcel power tools for Lean Six SigmaIdentifying improvement projects through data mining and analysisSustaining improvement using control chartsLaser-focused process innovationStatistical tools for Lean Six SigmaImplementing Lean Six Sigma

    The focus of this book is the Cloud. While working with groups of Goldratt Schools’ students and TOC implementers throughout the world, we have found that many of the people who have learned the cloud and have tried to use it, have not achieved the expected results and benefits. This has led to the conclusion that more detailed and practical instructions might be needed of how to build and properly use the cloud.The cloud looks simple and seems very logical. This is true when observing a well-constructed and sound cloud. However, to construct a good cloud is not that simple. Is not just five boxes with arrows and assumptions, it is more than that. The contents of the entities, the logical connections between them, the reality that creates the conflict and the potential solutions – all have to be put together in a precise and clear way. In this book, Jelena brings a deeper understanding of all elements of the cloud and detailed instructions for the entire process. The book also contains examples of typical mistakes in performing the process.The cloud is worthy of putting effort into its proper construction. A well-constructed cloud can help in developing good solutions that lead to better performance of systems and better relationships among the people within the systems.This book is a true reference book. You will find yourself re-reading parts of the book when you use the clouds on a daily basis. The more you use the process, the better and more proficient you become.

    But it requires more than that. An individual's skills need to be supported with an effective sales methodology, proper Customer Relationship Management systems, and regular progress reviews. If you don't know you are winning, you are losing.Ace the Sale! is a no nonsense guide, uniquely written for the busy sales rep. Using a golf course analogy, this book takes each hole as a must-do step in the sales cycle. There is clear instruction on everything the sales rep needs, including how to raise your Emotional Intelligence and better connect with prospects, understanding how to price deals, recognising when to 'walk away', what reference visits should accomplish, developing dynamic presentations skills, and much more!Based on the author's highly successful sales career experiences, and filled with real world examples and insights - this book offers a fast track understanding for greater success in the tough but exciting world of sales. If you are a sales rep who wants to sell more software, hardware or services more often, with higher margins, then this book is for you. Even experienced reps and managers will find valuable information that is new, provocative, even controversial, but all geared towards one thing - selling!- Become a sales rep superstar: close more sales with better margins- Develop your Emotional Intelligence and understand what makes your prospects tick- See why the informal structure in a company is more important than the formal hierarchy- Boost your negotiating skills with real world tips, hints and insights- Learn the tell tale signs of a deal heading south- Recognise why saying "no" in a sales cycle is a strength, not a weakness- Uncover the truth when everyone is lying to you- A step-by-step, no-nonsense, fast track guide to the sales cycle, written by an industry expertTestimonials:"Being able to train presales people to become Ace sales reps protects cash flow, reduces head count and ensures that the prospect actually works with a sales rep that knows and understands their issues. I would definitely recommend this book to any sales rep, manager or investor." Matt Crotty, Chairman of InsightSoftware.com."A great read and a particle guide in closing complex B2B sales." Rod McDonald, Ex SVP of Sales JD Edwards."Ace The Sale is a great read for anyone that is involved in "B2B" selling where multiple buyers are involved. Packed full of practical examples, Nick has the right balance of great advice and humorous real life stories. I can see this book being a hit with major account sales reps and their managers." Geoffrey Finlay, Software Entrepreneur, Chairman and CEO.

    

    The Penguin Team Leader's Toolkit will arm you with the skills you need to manage yourself and others with professionalism, reliability and style.  Kris Cole provides easy-to-understand, practical advice on how to: manage your time and priorities develop effective working relationships motivate and engage team members recruit and train staff assign and delegate work build peak performance and productivity deal with underperformance introduce and lead change Filled with tips and ideas on how to do things better, faster and more easily, this book cuts through the mire and mystery of how to be a great manager and teaches you how to lead your team to success.

    Authored by two leading experts, this comprehensive reference thoroughly addresses every component of governance. The authors carefully synthesize current academic and professional research, summarizing what is known, what is unknown, and where the evidence remains inconclusive. Along the way, they illuminate many key topics overlooked in previous books on the subject. Coverage includes:International corporate governance.Compensation, equity ownership, incentives, and the labor market for CEOs.Optimal board structure, tradeoffs, and consequences.Governance, organizational strategy, business models, and risk management.Succession planning.Financial reporting and external audit.The market for corporate control.Roles of institutional and activist shareholders.Governance ratings.The authors offer models and frameworks demonstrating how the components of governance fit together, with concrete examples illustrating key points. Throughout, their balanced approach is focused strictly on two goals: to "get the story straight," and to provide useful tools for making better, more informed decisions.

    But your most critical responsibility—especially in today’s world of intensifying competition—is how to help your people shine their brightest.How do you inspire solid contributors to strive for more? What should you do if a star player falls off their game?In Shine, bestselling author, psychiatrist, and ADD expert Edward Hallowell draws on brain science, performance research, and his own experience helping people maximize their potential to present a proven process for getting the best from your people:-Select—put the right people in the right job, and give them responsibilities that “light up” their brain.-Connect—strengthen interpersonal bonds among team members.-Play—help people unleash their imaginations at work.-Grapple and Grow—when the pressure’s on, enable employees to achieve mastery of their work.-Shine—use the right rewards to promote loyalty and stoke your people’s desire to excel.Brimming with Hallowell’s trademark candor and warmth, Shine is a vital new resource for all managers seeking to inspire excellence in their teams.

    Total Satisfaction Guarantee! Fast shipping.

    This title offers real-world tips, practical techniques and worldwide practices. It includes topics such as: bringing projects in on time, on budget and on scope; controlling risks; building quality into a project; and, making use of the appropriate management tools.

    This pioneering guide presents a scalable strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results.COVERAGE INCLUDES: Constraints Management applications in healthcareThe NOVACES SystemCPI--an integrated performance improvement deployment approachThree-part assessment--strategic gap analysis, system-level value stream analysis, and system constraint analysisPlanning a performance improvement program deployment to ensure timely and consistent executionApplying the right tool to the right problem from a system perspectiveSustaining gains achieved by the performance improvement teamDefining a path to self-sufficiency

    Anjan Thakor's four categories of growth, which he arranges into the Competing Values Framework, delivers methods for developing strategies grounded in internal cultures and industry goals. Written for professionals, this book provides easy access to concepts in fields as diverse as corporate strategy, finance, organizational behavior, change management, and leadership.

    A series of essays written by some of the leading minds in software testing, How to Reduce the Cost of Software Testing provides tips, tactics, and techniques to help readers accelerate the testing process, improve the performance of the test teams, and lower costs.The distinguished team of contributors-that includes corporate test leaders, best paper authors, and keynote speakers from leading software testing conferences-supply concrete suggestions on how to find cost savings without sacrificing outcome. Detailing strategies that testers can immediately put to use to reduce costs, the book explains how to make testing nimble, how to remove bottlenecks in the testing process, and how to locate and track defects efficiently and effectively.Written in language accessible to non-technical executives, as well as those doing the testing, the book considers the latest advances in test automation, ideology, and technology. Rather than present the perspective of one or two experts in software testing, it supplies the wide-ranging perspectives of a team of experts to help ensure your team can deliver a completed test cycle in less time, with more confidence, and reduced costs.

    Weinberg illustrates how to create a supportive environment for software engineering —an environment in which your organization can realize long-lasting gains in quality and productivity by learning how to manage change.As the author argues, the history of software engineering is riddled with failed attempts to improve quality and productivity without first creating a supportive environment. Many managers spend their money on tools, methodologies, outsourcing, training, and application packages, but they rarely spend anything to improve or to remove the management that created those situations in the first place.From systems thinking to project management to technology transfer to the interaction of culture and process, this volume analyzes transformation from a broad range of perspectives, providing a breadth of awareness essential for successful management of high-quality software development.Topics include:Meta-Planning: InformationMeta-Planning: Systems ThinkingTactical Change PlanningPlanning Like a Software EngineerWhat Changes Have to HappenComponents of Stable Software EngineeringProcess PrinciplesCulture and ProcessImproving ProcessRequirements Principles and ProcessChanging the Requirements ProcessThe book also had five important appendices:Appendix A: The Diagram of EffectsAppendix B: The Software Engineering Cultural PatternsAppendix C. The Satir Interaction ModelAppendix D. Control ModelsAppendix E. The Three Observer Positions

    Aimed at beginning teachers, it provides a comprehensive exploration of developing practice. There are multiple tips and real life scenarios to illustrate what the new trainee will face which help to contextualise the individual teacher's role in the wider school life and world of education. The Ultimate Teaching Manual poses questions to stimulate the reflective process. Indeed, this book is not just for beginning teachers, but essential reading for the more experienced to get us to question how we are doing things and how to take the right route to improve our results. Kerensa Carrick, Secondary English teacher, Farlingaye High School, Woodbridge, UK.'The highway code of teaching' — what a great idea! This book provides an intuitive guide to the everyday challenges of being a teacher. I will be recommending it to all my colleagues. A fantastic companion for your 'teaching journey'. Pearl Gibson, Suffolk and Norfolk PGCE Secondary SCITT Programme Leader, UKA great resource for new teachers with an easy to read style and very relevant content. A useful source of advice and support: Recommended. (Mary Mountstephen MA (SEN) Learning and Assessment Consultant )'The Ultimate Teaching Manual is exactly that. Aimed at beginning teachers, it provides a comprehensive exploration of developing practice. There are multiple tips and real life scenarios to illustrate what the new trainee will face which help to contextualise the individual teacher's role in the wider school life and world of education. The Ultimate Teaching Manual poses questions to stimulate the reflective process. Indeed, this book is not just for beginning teachers, but essential reading for the more experienced to get us to question how we are doing things and how to take the right route to improve our results.' Kerensa Carrick, Secondary English teacher, Farlingaye High School, Woodbridge, UK. 'The Ultimate Teaching Manual is exactly that. Aimed at beginning teachers, it provides a comprehensive exploration of developing practice. There are multiple tips and real life scenarios to illustrate what the new trainee will face which help to contextualise the individual teacher’s role in the wider school life and world of education. The Ultimate Teaching Manual poses questions to stimulate the reflective process. Indeed, this book is not just for beginning teachers, but essential reading for the more experienced to get us to question how we are doing things and how to take the right route to improve our results.' Kerensa Carrick, Secondary English teacher, Farlingaye High School, Woodbridge, UK. 'The highway code of teaching’ – what a great idea! This book provides an intuitive guide to the everyday challenges of being a teacher. I will be recommending it to all my colleagues. A fantastic companion for your 'teaching journey’. Pearl Gibson, Suffolk and Norfolk PGCE Secondary SCITT Programme Leader, UK

    Along the way, you will also be presented with solutions and real-life examples on how to further improve and maintain its functionality with clear step-by-step instructions. Being highly organized and compact, this book contains detailed instructions with screenshots, diagrams, and tips that clearly describe how you can administer and configure complex Salesforce CRM functionality with absolute ease. This book is for administrators who want to develop and strengthen their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced admin, this book aims to enhance your knowledge and understanding of the Salesforce CRM platform. By the end of the book, you will be ready to configure and administer a Salesforce CRM system in a real-world environment which fully supports your business needs.

    It is the first academic textbook to be published in English which regroups case studies to emphasize key concepts in Japanese management. Where previous literature has set a separate focus on cultural, managerial and strategic variables, a holistic look is now taken at their influence on effective decision-making.Over 11 detailed cases depict issues in entering the Japanese market, strategic issues when managing in Japan, marketing management, crisis management, cross-cultural encounters and future technologies. The sophistication and depth of these studies, along with their teaching notes, provide the basis for pragmatic analysis.The mysticism surrounding Japanese culture seems magnified by the success of Japanese companies abroad, and the shortcomings of many MNEs that entered Japan ineffectively. Studying the empirical implications of these issues is a helpful exercise to develop more acute management reflexes in a Japanese setting.The book's carefully laid out cases will benefit business and humanities students who are researching Japan, as well as professionals who work within this sphere.

    Explaining how to introduce Lean principles to your IT functions to reduce and even eliminate this waste, Lean Management Principles for Information Technology provides the tools and understanding to make better decisions, increase efficiencies, and make IT a major force in delivering sustainable improvements to your supply chain.The proven Toyota Production System principles described in this book have already helped many IT organizations double and triple their output. It introduces some of the most powerful Lean tools and techniques-including Six Sigma, value stream mapping, and spaghetti charting-and provides a methodology for implementing them to reduce waste in your IT environment. Discussing information production processes, IT systems, and change management through the lens of Lean principles, the book:Provides step-by-step guidance through the processes of implementing Lean principles in your IT supply chain management system Illustrates successful implementation across a range of industries and countries Examines how to use Lean methods to achieve ongoing improvement in IT personnel Explains how to implement Lean in the supply chain, while reducing IT cycle time and costsThe text reviews the major management challenges facing IT and illustrates solutions with stories, examples, and case studies of how Lean IT has led to unprecedented improvements in the private and government sectors. Demonstrating how to structure the components of your IT system in accordance with Lean, the book details the measures required to achieve and sustain a world-class Lean IT supply chain management system.

    Using case studies from practice, this book gives team leaders and coaches a practical guide to team development.

    What is the impact of school choice on student outcomes? In systems that provide school choice, do parents choose to move their children from low-achieving schools to higher-achieving schools? Does school choice result in increased competition among schools? What is the relationship between school choice and racial or ethnic segregation in the schools?The chapters in this volume collectively exemplify the directions in which research on school choice is developing and push the field toward a more systematic and nuanced understanding of the impact of school choice."

    The use of carelessly defined terms can do a lot of damage, Malik notes, leading to bad, even risky management decisions and actions. Delineating the psychological, management, and economic errors business leaders tend to make, Malik explains how these errors can be avoided through conscientious attention to the use of clear language.

    The book takes you through the grant application process, explaining how to: Present the justification for the proposed projectDescribe the study design clearlyEstimate the financial costsUnderstand a typical review process, and how this can influence the contents of the grant applicationThe author provides practical advice on a range of project types (observational studies, clinical trials, laboratory experiments, and systematic reviews) to increase the chance that your application will be successful. There are also tips on what to avoid throughout the application.With generic information about application requirements, "How to Write a Grant Application" is ideal for healthcare professionals seeking a health services or scientific grant.

    ed. published under title: Getting the best from your board.

    Remarkably, most managers are unaware of this reality. As a result, they underestimate the impact of the passing moments that are at the heart of their management relationships. The authors tell illuminating stories from their nearly 40 years as consultants about management successes and misadventures in the unseen spotlight. Each story acts like a mirror, reflecting the reader's own management challenges. The authors' realistic observations and insights gained as "intimate outsiders" enrich the book's lessons. The Invisible Spotlight offers a fresh, practical perspective on building sound management relationships. The messages are intelligent, often provocative, and always no-nonsense. The reader will find it easy to think through ideas and practices central to enlightened management. For example: - The management role does not come naturally. Instincts and reflexes alone can be as self-defeating as they are useful. Management requires practice, discipline, and self-reflection. - If the foundation of the management relationship is solid, the manager is doing something right; if it fails or falters, the manager is doing something wrong. In this sense, managers are architects of the relationships they form with their employees. - People don't change when they're comfortable; they change when they're uncomfortable. Carefully orchestrating moments of discomfort is an integral part of effective and humane management. - More thought than managers ever imagined goes into the art of recognition and encouragement. - No paint-by-numbers approach to managing will protect managers from missteps. The challenge is to recognize and recover from them, and it's one of of the hardest challenges to address with grace. The Invisible Spotlight: Why Managers Can't Hide is a hard look at the soft side of management.

    The Elements of Power combines the latest research on the nature of power all over the world with a handy self-assessment and invaluable insight into: - How power works in organizations - How people use and lose power - The relationship between power and leadership - What makes famous people powerful--or what diminishes their power - Sources of power and how to build each one - Leading and influencing others more effectively Complete with "Portraits in Power" examining key business figures and world leaders alike, the full effect is an accessible and unprecedented pipeline to the many sources and types of internal and external power, including the most valuable of all: the power of will.