Smarter ones learn from others’ mistakes—and successes.  John C. Maxwell wants to help you become the smartest leader you can be by sharing Leadership Gold with you. After nearly forty years of leading, Maxwell has mined the gold so you don’t have to. Each gold nugget is contained in one of twenty- six chapters designed to be a six-month mentorship from the international leadership expert. Each chapter contains detailed application exercises and a “Mentoring Moment” for leaders who desire to mentor others using the book. Gaining leadership insight is a lot like mining for gold. You don’t set out to look for the dirt. You look for the nuggets. You’ll find them here.

    Bowman, the author of the best-selling Ten-Minute Trainer, comes the dynamic new book, Training from the BACK of the Room! This innovative resource introduces 65 training strategies that are guaranteed to deliver outstanding training results no matter what the topic, group, or learning environment. Now, trainers can replace the traditional Trainers talk; learners listen paradigm with a radical new model for designing and delivering instruction: When learners talk and teach, they learn.

    And while Eli Goldratt is indeed a scientist, an educator and a business leader, he is first and foremost a philosopher; some say a genius. He is a thinker who provokes others to do the same. Often characterized as unconventional, and always stimulating--a slayer of sacred cows-- Dr. Goldratt exhorts his readers to examine and reassess their lives and business practices by cultivating a different perspective and a clear new vision. In his latest book, The Choice, Goldratt once again presents his thought provoking approach, this time through a conversation with his daughter Efrat, as he explains to her his fundamental system of beliefs.

    Maxwell shows how the best leaders in any organization learned to be successful by having a good mentor.Through this essential and easy-to-read reference book, international leadership expert John C. Maxwell gives you the bottom line on mentoring--what it is, why you should do it, and how you can do it most effectively.In Mentoring 101, Maxwell guides you in the art of mentoring by explaining:how to choose the right person to mentor,how to create the right environment for leaders to thrive and grow,how to help people become better,and how to overcome the most intimidating hurdle of all: getting started.What if you spent your entire life achieving but never shared your wisdom with anyone else?Mentoring is the key to creating a lasting legacy, and Mentoring 101 is your personalized key to seeing that journey through.

    This is your permission slip to take back control of your business, enforce standards, manage for maximum profit and actually get performance from your people! Kennedy covers: • The true nature of employer-employee relationships: friendly while you feed them (Why ownership mentality is a futile and dangerous goal) • The two most crucial (and liberating) management decisions • The worst number in business is…(fix this before it’s too late!) • Leadership is vastly overrated: a new, rational model for profitable productivity • Why and how to make marketing the master—all others servants • Mice at play, and how to get compliance when the cat’s away • Finding the magic “GE-Spot” for your particular business’ greatest success with its customers • Fairness be damned—to the winners the spoils (it’s time to start paying for performance, not for showing up) • Is a happy workplace a productive workplace? a serious look at the new, fun mandate—lies the management theorists sell • Managing the sales process—the biggest instant improvement (more $ now!)

    Friedman, a management professor at the Wharton School, with a mixture of earnest admiration, gratitude and rock star adoration.” —New York TimesNow more than ever, your success as a leader isn't just about being a great businessperson. You've got to be a great person, performing well in all domains of your life—your work, your home, your community, and your private self.That's a tall order.The good news is that, contrary to conventional wisdom about "balance," you don't have to assume that these domains compete in a zero-sum game. Total Leadership is a game-changing blueprint for how to perform well as a leader not by trading off one domain for another, but by finding mutual value among all four. The author shows you how to achieve these "four-way wins" as a leader who can:· Be real: Act with authenticity by clarifying what's important· Be whole: Act with integrity by respecting the whole person· Be innovative: Act with creativity by experimenting to find new solutionsWith engaging examples and clear instruction, Friedman provides more than thirty hands-on tools for using these proven principles to produce stronger business results, find clearer purpose in what you do, feel more connected to the people who matter most, and generate sustainable change.Most leadership development books focus only on your professional skills, while books about personal growth concentrate on your needs beyond work. Total Leadership is different. It's a unique and long-awaited resource that shows how to win in all domains of life.

    He has also been friends with some of the most successful people in business history, including Warren Buffett, Bill Gates, Jack Welch, Rupert Murdoch, and Peter Drucker. Now this elder statesman reveals how great enterprises get into trouble. Even the smartest executives can fall into the trap of believing in their own infallibility. When that happens, more bad decisions are sure to follow. This light-hearted “how-not-to” book includes anecdotes from Keough’s long career as well as other infamous failures. His commandments for failure include: Quit Taking Risks; Be Inflexible; Assume Infallibility; Put All Your Faith in Experts; Send Mixed Messages; and Be Afraid of the Future. As he writes, “After a lifetime in business I’ve never been able to develop a step-by-step formula that will guarantee success. What I could do, however, was talk about how to lose. I guarantee that anyone who follows my formula will be a highly successful loser.”

    This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today's business world. The book will arm the reader with the tactics to: * Get back any customer you've lost. * Find out who in your company is loyal to you and who is not. * Get any group of people to get along and work as a team. * Turn a lazy worker into an ambitious go-getter. * Fire anyone easily, without an argument or even a difficult conversation. * Dilute the impact of negative publicity quickly. * Collect money owed, no matter how long it's been overdue. * Inspire your client, colleague, or boss to go along with your idea or plan. * Manage the unmanageable-get any employee to fall in line with the company line.

    The approach he devised was based on a new type of questioning (and listening) that was rooted in honoring the client's language rather than paraphrasing it, reserving advice rather than pushing it, and cleaning up his own communications with respect to assumptions and metaphors. What David Grove learned was that these adjustments allowed his clients to discover and build on the metaphors that were meaningful to them. Once established, they could explore that meaning, experience it in their own ways, learn from it, heal, and move forward. David Grove called his questioning approach Clean Language untainted by assumption or metaphor. Inspired by the effectiveness of David Grove's work, James Lawley and Penny Tompkins studied the approach, eventually codifying it, and then expanding upon it. Now, authors Sullivan and Rees and take this revolutionary way of communicating completely out of the closet, introducing the concepts to the broad range of helping professional (from psychotherapist to organizational coach) as well as interested laypeople. Clean Language (Clean, for short) allows access to the deepest levels of people s communications so that the real issues are revealed early and real helping strategies can be created to meet them. When the client is invited to find the solution, then time isn't wasted in the vain attempts to convince, cajole, or coerce. The basic perspective is straightforward. You should keep your opinions and advice to yourself. You should Listen attentively and ask clean questions to explore metaphors. You should listen to the answers and then ask more Clean questions about they ve said There are just a dozen key Clean questions, and when combined with the words offered by the person being questioned, they become part of a flexible, multipurpose toolkit

    However, many groups have floundered in their practice-oriented adoptions. Why? Because without a deeper understanding of the thinking tools and profound organizational redesign needed, it is as though casting seeds on to an infertile field. Now, drawing on their long experience leading and guiding large-scale lean and agile adoptions for large, multisite, and offshore product development, and drawing on the best research for great team-based agile organizations, internationally recognized consultant and best-selling author Craig Larman and former leader of the agile transformation at Nokia Networks Bas Vodde share the key thinking and organizational tools needed to plant the seeds of product development success in a fertile lean and agile enterprise. Coverage includes Lean thinking and development combined with agile practices and methods Systems thinking Queuing theory and large-scale development processes Moving from single-function and component teams to stable cross-functional cross-component Scrum feature teams with end-to-end responsibility for features Organizational redesign to a lean and agile enterprise that delivers value fast Large-scale Scrum for multi-hundred-person product groups In a competitive environment that demands ever-faster cycle times and greater innovation, applied lean thinking and agile principles are becoming an urgent priority. Scaling Lean & Agile Development will help leaders create the foundation for their lean enterprise-and deliver on the significant benefits of agility. In addition to the foundation tools in this text, see the companion book Practices for Scaling Lean & Agile Development: Large, Multisite, and Offshore Product Development with Large-Scale Scrum for complementary action tools.

    The book became an international bestseller and remains a timeless classic. Blanchard, along with coauthor Margret McBride, presents the 4th Secret, a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is a book that can extend well beyond the business realm and repair relationships that we thought were broken forever.Using Blanchard's signature breezy style, The 4th Secret of the One Minute Manager tells the story of a bright young man, Matt Hawkins, who wants to help his mentor, the company president, face and deal with some crucial mistakes. For advice, Matt turns to family friend Jack Peterson, known by everyone as the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when Matt discovers how to take action effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.Destined to join Ken Blanchard's other groundbreaking classics, The 4th Secret of the One Minute Manager offers businesspeople—and just about anyone else—a cogent and clearheaded way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

    International motivational speaker and sought-after business consultant Reverend Myles Munroe proves that true leaders empower others to discover their own leadership gifts.

    Maxwell's books on leadership, you know that leadership is developed daily, not in a day. That's why he's created "Go for Gold," " "a daily companion to "Leadership Gold." It's designed to help supercharge your growth as a leader."Go for Gold" offers daily bite-sized leadership lessons taken from Dr. Maxwell's catalog of leadership and personal development books.Organized into twenty-six weekly lessons with space for notes from your own leadership journey, "Go for Gold" will help you jump-start your leadership growth with wisdom and best practices from John C. Maxwell.

    As Guy Kawasaki puts it, If the two most popular words in your company are "partner" and "strategic," and "partner" has become a verb, and "strategic" is used to describe decisions and activities that don t make sense . . . it s time for a reality check. For nearly three decades, Kawasaki has earned a stellar reputation as an entrepreneur, venture capitalist, and irreverent pundit. His 2004 bestseller, "The Art of the Start," has become the most acclaimed bible for small business. And his blog is consistently one of the fifty most popular in the world. Now, Kawasaki has compiled his best wit, wisdom, and contrarian opinions in handy book form. From competition to customer service, innovation to marketing, he shows readers how to ignore fads and foolishness while sticking to commonsense practices. He explains, for instance: How to get a standing ovation The art of schmoozing How to create a community The top ten lies of entrepreneurs Everything you wanted to know about getting a job in Silicon Valley but didn t know who to ask Provocative, useful, and very funny, this no bull shiitake book will show you why readers around the world love Guy Kawasaki."

    A lot has been written about trust: about what it is and what it can do for people, families, companies, communities and countries. Often, good work is being sabotaged by interpersonal conflict, political infighting, paralysis, stagnation, apathy, or cynicism. Almost always, one can trace these problems to a breakdown in trust. It not only kills good work, it also inevitably creates some degree of misery, annoyance, fear, anger, frustration, resentment, and resignation. By contrast, in successful companies where people are innovative, engage in productive conflict and debate about ideas, and have fun working together, one can find strong trusting relationships. Having the trust of those you work with is too important not to be intentional about building and maintaining it. With this book, you will learn how to build and maintain strong trusting relationships with others, and repair trust when it is broken, by being intentional and consistent in your language and actions. Understanding and consistently demonstrating trustworthy language and behavior will help you earn and keep the trust of the people you work with.

    Make positive choices, have a clear vision for success, and take action!

    The power of the A3 report, however, derives not from the report itself, but rather from the development of the culture and mindset required for the implementation of the A3 system. In Understanding A3 Thinking, the authors first show that the A3 report is an effective tool when it is implemented in conjunction with a PDCA-based management philosophy. Toyota views A3 Reports as just one piece in their PDCA management approach. Second, the authors show that the process leading to the development and management of A3 reports is at least as important as the reports themselves, because of the deep learning and professional development that occurs in the process. And finally, the authors provide a number of examples as well as some very practical advice on how to write and review A3 reports.

    Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their strategy into action. Owing to execution failures, companies realize just a fraction of the financial performance promised in their strategic plans.It doesn't have to be that way, maintain Robert Kaplan and David Norton in The Execution Premium. Building on their breakthrough works on strategy-focused organizations, the authors describe a multistage system that enables you to gain measurable benefits from your carefully formulated business strategy. This book shows you how to:Develop an effective strategy--with tools such as SWOT analysis, vision formulation, and strategic change agendasPlan execution of the strategy--through portfolios of strategic initiatives linked to strategy maps and Balanced ScorecardsPut your strategy into action--by integrating operational tools such as process dashboards, rolling forecasts, and activity-based costingTest and update your strategy--using carefully designed management meetings to review operational and strategic dataDrawing on extensive research and detailed case studies from a broad array of industries, The Execution Premium presents a systematic and proven framework for achieving the financial results promised by your strategy.

    That's because the majority of organizations don't know how to bridge the canyons that exist between executives, managers, and front-line employees. Most strategic initiatives fail when a company tries to execute strategy despite its people rather than through them.As CEO of consultancy Root Learning, Jim Haudan has more than twenty years experience helping businesses bridge these canyons and achieve their strategic goals. Here, he shares his secrets for driving this strategic execution. Refreshingly accessible, this important book presents executives, managers, and team leaders with a proven, effective way to communicate, empower, and motivate employees at every level of an organization.Through stories, illustrations, and insightful observations Haudan explores the concept of engagement in business--from the "roots of engagement" to the six reasons why so many workers rank themselves as disengaged to the keys to unlocking engagement in any organization. He also includes a framework for implementing the process of strategically engaging employees as well as a self-assessment for checking your own company's level of strategic engagement."The Art of Engagement" equips you with a range of tools--sketches, illustrations, and highly visual "learning maps"--to help employees speak the same language, see from the same point of view, and connect their individual actions to the success of the whole company. Included are: Engaging visual learning tools designed to help you communicate more effectively with your workforce Proven methods for successfully engaging employees at every level of an organization Real-world case studies of such organizations as Harley-Davidson, Pepsi Cola, and BlockbusterA strategy may look perfect on paper, but it's worthless if leaders forget that human beings have to implement it. "The Art of Engagement" arms you with the knowledge and the know-how to engage your employees and drive effective strategic execution.

    Hence, modern management minds have been looking for solutions beyond the reservoir of Western management thoughts and practices. They have examined and experimented with Japanese and Chinese systems of management. Of late, their focus has shifted to Indian philosophy to find solutions to re-occurring irritants in efficient management practices. As a step in this direction, Western management executives are being encouraged to put purpose before self during retraining sessions at institutions of management learning. Through Ved Vyasa's Bhagavad Gita, they are attempting to inspire themselves with the supremacy of action, learning to enrich matter with forces of spirit, realizing that the principle of karma has invaluable merits. The present work is a systematic presentation of the vital management contents as enshrined in Bhagavad Gita, the eternal Song of Wisdom. The book is a running treatise comprising principles, precepts, and practices employed by Lord Krishna to achieve his mission incarnate objectives, examining such qualities as: the dignity of work, commitment appreciations, strategic intervention, internal conflict --- management, and the management of uncertainties --- the skills of verbal and non-verbal communication, logic, and intellect --- the humility and ethicality of approach, respect for virtue and merit, skillful ego management, and total impartiality --- using energy as a management tool, the principle of causality, and the unified concept of management performance --- and much more

    'The Little Book of Big Stuff About the Brain' is the user's manual that your brain didn't come with.

    For business students, the theory advanced in this book is an essential tool for understanding the logic and the key aspects of the marketing process. For managers and consultants, this book presents a conceptual framework that will help develop an overarching strategy for day-to-day decisions involving product and service design, branding, pricing, promotions, and distribution. For senior executives, the book provides a big-picture approach for developing new marketing campaigns and evaluating the success of ongoing marketing programs.

    The interest of managers has expanded beyond contemporary management schools to include even ancient ones. Nevertheless, little attention is currently paid to the Islamic management approach, one that has far outperformed its contemporaries and left indelible marks on the minds of innumerable researchers, leaders, and managers that have followed. Islam and Management will shed light on the Islamic approach to management and delineate important lessons from the teachings of Islam and the experiences of Muslims. People who should read this book include all managers seeking to enhance the effectiveness of their organizations. This book is particularly important for Muslim managers who will find its approach to be coherent with their cultural values.Topics covered in this book include organizational culture, planning, organizing, leading, motivating, controlling, competition, conflict management, and human resource management. This book also includes a chapter on the enriching leadership of ‘Umar ibn al-Khattâb, the second caliph of Islam.

    In this provocative new book, he demonstrates that an explicit focus on the bads, rather than on the countervailing goods (safety, prosperity, environmental stewardship, etc.) can provide rich opportunities for surgically efficient and effective interventions - an approach which he terms the sabotage of harms. Drawing from Sparrow's rich background and unique experiences in law enforcement, this book makes a powerful case for this new approach to tackling the complex problems facing society.

    Failure to Learn also analyses the similarities between this event and the Longford Gas Plant explosion in Victoria in 1998, featured in his earlier book Lessons from Longford. Professor Andrew Hopkins is being recognized by the European Process Safety Centre in October 2008, in recognition of his contribution to safety. Professor Hopkins is the first winner to receive the award, outside of Europe, which is a demonstration of the impact of his valuable work worldwide. Andrew has been awarded a prize by the European Process Safety Centre for "extraordinary contribution to process safety", the first time this has been awarded outside of Europe. He also appears in the US Chemical Safety Board film on Texas City and has been invited to appear in a subsequent film. Professor Hopkins poses questions such as: Why was the number of victims so large? Who was blamed for the explosion? What were the real causes? Had lessons been learnt from the earlier incident at Longford? Has anything changed as a result of the Texas City accident? The foreword for the book was written by Carolyn Merritt, chair of the CSB at the time of the accident and subsequent inquiry.

    Those who don't make visible progress toward that goal within the first year or two will likely find themselves looking for another job. It is precisely because of this growing breakthrough imperative that managers today, whether in corporations or nonprofits, need to get off to a fast start. They don't have time for mistakes or for going back and redoing what they should have done right in the first place.But, despite the intensity of these pressures, despite the high expectations and short time frames, a number of CEOs and general managers turn in truly exceptional results. How do they meet and exceed the breakthrough imperative? To answer this question, consultants and former managers Mark Gottfredson and Steve Schaubert interviewed more than forty CEOs from both industry and the nonprofit sector, conducted an intensive study of what successful managers do right—and what some do wrong—and drew on their own combined fifty-plus years of experience at Bain & Company, where their insights have consistently been found in the pages of the Harvard Business Review. Together they came up with the four straightforward principles—deceptively simple yet remarkably powerful—that everyone must follow to succeed at achieving breakthrough results:1. Costs and prices always decline2. Competitive position determines options3. Customers and profit pools don't stand still4. Simplicity gets resultsAlthough seemingly simplistic, mastering these four laws means mastering the basics of great management—a foundation on which to build the rest of one's management strategy. Whether you're managing a small work group or a multinational corporation, a single division or an entire nonprofit, The Breakthrough Imperative presents these core laws of business to help you determine where you are, just how far you can go, and how to get there with stellar results.

    Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:· Determine which confrontations are worth an investment of your time and energy· Understand and manage the strong emotions that can arise during confrontations· Design solutions that meet all stakeholders' needs· Coach your direct reports to resolve confrontations productively

    This book covers the essentials of SMS, which is structured upon four basic components: policy, safety risk management, safety assurance and safety promotion.

    Beginning with a Foreword by Robert Kaplan, cofounder of the Balanced Scorecard, this book reveals how your organization can maximize a performance climate with teams committed to a common purpose, shared rewards, and sustained value creation. This innovative book lucidly presents how every organization can release the ambition and energy of its people who were previously slaves to the budgeting process.

    By means of a series of in-depth case studies of teams in the United States and Finland over a time span of more than ten years, this book shows that teams are not a universal and ahistorical form of collaboration. Teams are best understood in their specific activity contexts and embedded in historical development of work. The book develops a set of conceptual tools for analysis and design of transformations in collaborative work and learning.

    The content of the book is balanced with a due focus on concepts and theory, tools and methods and applications. An integrated approach has been adopted with a modular structure that is comprehensive in nature in its coverage of the subject and jargon free at the same time.The book discusses in detail both the managerial functions as well as organizational functions. The whole exposition is divided into six streams viz., Economic and Financial Analysis, Excelling through People, Managerial Competencies, Creating and Delivering Customer Value, Quantitative Methods and Information Systems, and Operations and Technology Management.Written in a lucid style and user-friendly manner, the book presents the basics, essentials, and applications of management, which will be useful to students.

    At the time, the cutting-edge ideas expressed were the original work of the authors and not well-known beyond the book's audience. In the years that followed, Dr. Eliyahu Goldratt, father of the Theory of Constraints (TOC), adopted their ideas, added his own valuable insights, and popularized them worldwide.Supply Chain Management at Warp Speed serves as the sequel that refines and updates the former approach to production management with new ideas that complement earlier tactics. The authors' prime motivation for writing this book was to integrate the TOC method for managing the distribution of finished goods with the acquisition of raw materials and the manufacturing process. The result is the first book to describe, in detail, the application of the TOC approach to assured availability in distribution, for both original equipment manufacturers and retailers."State-Of-The-Art" in Applying Theory of ConstraintsThis cutting-edge reference broadens the scope of its predecessor by integrating manufacturing, distribution, and raw material management into a single end-to-end supply chain. It addresses the new demands taken on when a firm offers to handle rush orders. It also reviews the issues surrounding availability and the management of inventory moving through distribution systems.Fully illustrated, with numerous examples, case studies, and manufacturing scenarios, Supply Chain Management at Warp Speed provides TOC practitioners with the tools needed to address the performance issues of the entire supply chain and develop solutions that represent a win for the end-user as well as stakeholders along the entire supply chain.

    He didn't set out to be a Silicon Valley icon, a business visionary, or even a billionaire. But he became all three. It turns out that business is a mosaic of interesting puzzles like managing risk, developing and reversing strategies, and looking into the future by deconstructing the past. As a founder of NetApp, a data storage firm that began as an idea scribbled on a placemat and now takes in $4 billion a year, Hitz has seen his company go through every major cycle in business--from the Jack-of-All-Trades mentality of a start-up, through the tumultuous period of the IPO and the dot-com bust, and finally to a mature enterprise company. NetApp is one of the fastest-growing computer companies ever, and for six years in a row it has been on Fortune magazine's list of Best Companies to Work For. Not bad for a high school dropout who began his business career selling his blood for money and typing the names of diseases onto index cards.With colorful examples and anecdotes, How to Castrate a Bull is a story for everyone interested in understanding business, the reasons why companies succeed and fail, and how powerful lessons often come from strange and unexpected places.Dave Hitz co-founded NetApp in 1992 with James Lau and Michael Malcolm. He served as a programmer, marketing evangelist, technical architect, and vice president of engineering. Presently, he is responsible for future strategy and direction for the company. Before his career in Silicon Valley, Dave worked as a cowboy, where he got valuable management experience by herding, branding, and castrating cattle.

    And core to the success of entrepreneurial ventures today is the invigorating art of bootstrapping. Sramana Mitra--a serial entrepreneur, strategy consultant and Forbes columnist--takes aim at this essential route along the roadmap to startup success with Entrepreneur Journeys, Volume Two: Bootstrapping: Weapon of Mass Reconstruction. Along with the incisive analysis and commentary that have popularized her blog and Forbes columns, Mitra showcases a dozen successful entrepreneurs and their lessons from the bootstrapping trenches. Overflowing with lively entrepreneurial tangents, theories, and behind-closed-doors-experience, the book rises to the level of economic policy discussion while simultaneously offering practical advice from experienced bootstrappers. Important issues like doing more with less, getting started with little or no capital, and validating the market on the cheap are discussed with the likes of Om Malik of GigaOm and Greg Gianforte of RightNow. In her characteristic narrative style, Mitra shepherds established and aspiring entrepreneurs through a territory she hopes will be claimed by many more in the years to come. "From my perspective it is clear that small business must be a top priority," explains Mitra. "Let us hope that in the coming decade the number of small businesses will double, then triple and quadruple. For here is the most powerful engine of economic growth and sustenance. Here is our way back."

    Until now. Average to A+ is the seminal volume for identifying and maximising our strengths.. Written by an international thought leader in the field, Average to A+ presents the state of the art understanding of strengths, including their evolutionary origins and what this means for us in modern times; the golden mean for optimal strengths use; the royal roads to identifying strengths in ourselves and in other people; and how we can make the most of strengths in ourselves, in our children, and at work. Throughout the book, you will see how using strengths is the smallest thing that makes the biggest difference. Average to A+ introduces the three pillars of responsibility of the strengths approach, demonstrating how the collective use of our strengths enables positive social change to tackle the major social challenges we face today. It speaks to each and every one of us as human beings, and invites us to become the best that we are capable of becoming. Average to A+ represents the cutting edge of the strengths approach, and is the standard bearer for the realisation of human strengths and human possibility.

    THE HALO EFFECT is the outcome of that pseudoscience, a myth that Philip Rosenzweig masterfully debunks in THE HALO EFFECT. THE HALO EFFECT highlights the tendency of experts to point to the high financial performance of a successful company and then spread its golden glow to all of the company's attributes - clear strategy, strong values, and brilliant leadership. But in fact, as Rosenzweig clearly illustrates, the experts are not just wrong, but deluded. Rosenzweig suggests a more accurate way to think about leading a company, a robust and clearheaded approach that can save any business from ultimate failure.

    I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life.”—John W. Fanning, Founding Chairman and CEO napster Inc.“An unusually nuanced view of high-performance cultures.” —Inc.Within each corporation are anywhere from a few to hundreds of separate tribes. In Tribal Leadership, Dave Logan, John King, and Halee Fischer-Wright demonstrate how these tribes develop—and show you how to assess them and lead them to maximize productivity and growth. A business management book like no other, Tribal Leadership is an essential tool to help managers and business leaders take better control of their organizations by utilizing the unique characteristics of the tribes that exist within.

    Examines a range of theoretical and practical issues that are central to the leadership process, including the nature of group identity, the basis of authority and legitimacy, the dynamics of justice and fairness, the determinants of followership and charisma, and the practice and politics of leadership.

    Harrison Owen the originator of the internationally popular Open Space Technology organizational change method, shows that self-organization is the most powerful force in organizations ??? but a force that is often muffled by well meaning yet constricting management and leadership practices. Using his unique and interesting folksy writing style he reveals that self-organization is the magic behind the immense success of Open Space Technology, and he applies the principles of Open Space Technology to day-to-day management and leadership (not just to meetings and change programs, which is where open space technology has previously been most used).

    Each of book's seventy-five papers included in this volume have launched their own fields of inquiry or practices and are the key readings for any student or practitioner of organization development. The most notable articles on organization development by such luminaries in the field as Bennis, Schein, Tichy, Tushman, Weick, Drucker, Quinn, Beckhard, O'Toole, Bridges, Hamel, Gladwell, and Argyris.

    Although many talk of 'joined up thinking', few offer practical guidance on how to achieve this in organizations. The Fractal Organization sets down the practical implications of a well tested systemic approach to building organizations that are capable of surviving and flourishing in these turbulent times. An excellent read...Many organizations fail at the mercy of their own ignorance. The author has done an excellent job in making 'the science of effective organization' accessible to management, providing them with a new knowledge to deal with the uncertainties that the markets place upon them.Stephen J. Brewis, Business Architect, British Telecom...one of the most interesting, thorough and rigorous guides to management that I have ever read, ... introduces new insights in every chapter... carries a credibility which acts as a counterbalance to the sometimes difficult message which he conveys which is that a lot of mainstream management practice is at best ineffective and at worst downright destructive. I would recommend this book to anyone interested in management or systems thinking.Penny Marrington, Course Chair, Systems Group, Open UniversityIn my opinion this book manages to present sound academic theory that is relevant and helpful to the practitioner in the business. I experienced several A-HA moments.Pauline Marsh, Strategy Director, CS&S International, BAE SYSTEMSThe insights of the Viable System Model have been open only to a select few for much too long. Hoverstadt has gone furthest in bringing these ideas to a wider audience...Management books have too often been serious but not practical, or practical but not serious. This book is both brilliantly serious and practical, and often entertaining too.Professor Peter Kawalak, Manchester Business SchoolIntegrates mainstream management ideas with the systems ideas underpinning the VSM, and flows and reads well. As a starting point for developing understanding of the VSM in today's world this book improves greatly on all books that have gone before, I would certainly recommend it to colleagues, clients, and students.Dr. Robin Asby, Course Chair, Communication and Systems, Open University

    Fully revised and updated to reflect the rapidly evolving game development landscape, the third edition of this definitive and best-selling text covers pre-production, production, testing, and code release, as well as more specific topics including voiceovers, mo-cap shoots, marketing, localizations, managing external contractors, writing documentation, and project management practices. All-new material in the third edition includes new sections on mobile gaming and product management, an overview of useful production tools, and new interviews with industry professionals who offer an insider's view of successful game development as well as highly relevant real-world examples that contextualize the resources provided by the text. A detailed case study of a fictitious game project illustrates the production cycle, documentation, and other key production concepts. Accessible enough for beginners and comprehensive enough for experienced developers, The Game Production Handbook, Third Edition is an invaluable standalone text for students and professionals alike. Prepare students to successfully enter the exciting world of game development with The Game Production Handbook, Third Edition. New to the Third Edition: -Offers new interviews with industry experts who discuss insider knowledge and real world examples of what works and what doesn't work in game development. -Contains new sections on product management, audio as it relates to the production process, financing options, and the latest relevant production tools.

    It's easy to point the finger of blame at them. But in most companies, it's the reward system, not the workforce, that's causing poor attitudes and performance: many reward systems actually discourage desired behaviors while rewarding the very actions that drive executives crazy.In Reward Systems: Does Yours Deliver? Steve Kerr describes the steps you must take to create an effective reward system:- Clarify what you mean by "performance" -- in ways that help employees understand how they can support what you're trying to accomplish- Devise an effective performance-measurement system that distinguishes between metrics used for control and those used for employees' development- Design a reward system that motivates people to do what you want them to do while also meeting their needsTo get the most from employees, you don't need to add headcount, upgrade your IT capabilities, or hire consultants. You do need to develop the right reward system. This book shows you how.From our new Memo to the CEO series -- solutions-focused advice from today's leading practitioners.

    Author Tina Zhang leads readers through a variety of pleasurable postures and easy exercises that address specific areas of the body. In turn, these exercises, which work progressively to strengthen the spirit-mind-body connection, enhance natural female energy to help prevent or alleviate health issues and conditions from puberty to post-menopause, including high blood pressure, stress, fatigue, endometriosis, age-related problems, and more. Emphasizing a balance between hormones and emotions, the book includes concise descriptions of selected acupuncture points, meridians, and orbits that promote long-range anti-aging and long-term optimal health. Women empowered by these benefits can take control of their bodies and better direct and assist their physicians in maintaining their health without the cost, risk, and side effects of pills, hormones, and supplements. Qi Gong for Women also contains useful information on addressing women’s physical and spiritual health for physicians, acupuncturists, and doctors of Traditional Chinese Medicine (TCM).

    This proposal guide has three aims: 1) Help individuals and organizations win competitive business more effectively, efficiently, and consistently; 2) Offer clear guidance to business development professionals that is practical and easy to find and, 3) Record best-practice guidelines.

    With information being the lifeblood of today's intellectual-capital assembly line, D?Aprix explains, the internal communication task has taken on an unprecedented importance. Drawing on his experience as a corporate communication executive and consultant, the author offers a practical prescription for effective communication: INFORMS (as in a communication strategy that informs). Based on the principles of Information, Needs on the Job, Face-to-Face Communication, Openness, Research, Marketplace, and Strategy, INFORMS provides a winning formula for those with the insight and motivation to work for greater credibility within companies and other institutional organizations. Throughout the book, D?Aprix provides numerous illustrative examples from his rich consulting experience as lessons in what to do and what not to do in communicating with the workforce.

    How do you motivate someone to change a pattern of behaviour? This is an issue faced daily by professionals working in healthcare and criminal justice systems.

    This comprehensive and authoritative two-volume work provides undergraduate education majors with insight into the rich array of issues inherent in education--issues informing debates that involve all Americans.Key Features: - Provides undergraduate majors with an authoritative reference source ideal for their classroom research needs, preparation for GREs, and research into directions to take in pursuing a graduate degree or career- Offers more detailed information than encyclopedia entries, but not as much jargon, detail, or density as journal articles or research handbook chapters- Explores educational policy and reform, teacher education and certification, educational administration, curriculum, and instruction- Offers a reader-friendly common format: Theory, Methods, Applications, Comparison, Future Directions, Summary, References and Further Readings 21st Century Education: A Reference Handbook is designed to prepare teachers, professors, and administrators for their future careers, informing the debates and preparing them to address the questions and meet the challenges of education today.

    

    This succinct textbook takes students through all the key stages of Strategic Management: Analysis, Formulation, and Implementation, with an emphasis on providing students with the tools of analysis essential for understanding the competitive and internal environments that organisations face. Classic subjects such as Industry Analysis and Strategic Leadership are thoroughly investigated, as well as contemporary ideas on Corporate Governance and Globalization.Understanding Strategic Management is a student-friendly introduction to the subject, packed with real life applications which clearly illustrate complex theoretical concepts. The user-friendly writing style helps students engage more readily with the material, so they can grasp complex strategic concepts quickly and easily.Online Resource CentreThe Online Resource Centre accompanying this text provides all the teaching and learning materials needed to support each chapter, removing the need for lecturers to look for additional seminar and test materials, and giving students the resources they need to check and build upon their understanding.Seminar activities can be based around the additional online case studies with suggested answers, whilst a suite of video clips matching the core concepts explored in the book help bring the subject to life and add a useful teaching tool to the textbook package. Additional explanations on topics from the book are included on the website, providing detailed discussions and in-depth explanations if needed, without detracting from the accessible writing style and unduly increasing the length of the book. Students' progress and understanding can be tracked using an online Test Bank of 240 questions offering immediate answers that can be customised and loaded on to the university's VLE.Students can test themselves using online multiple choice questions with feedback and internet exercises which build on the analysis in each chapter. A 'Skills Box' of resources, weblinks to useful journals and organisations, and abstracts of key articles provides a quick resource for further research.

    Book by McMichael, Alford L

    Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

    The book draws on extensive research to present a distinct organisational perspective on the management of information systems, following the argument that managing successive IS projects as part of a coherent organisational process (rather than as isolated technological events) will produce an information system that enhances broader strategy. The book also includes many case studies which will enable readers to understand and resolve practical and strategic IS challenges. It is written for students on undergraduate and postgraduate degree programmes, or undertaking professional qualifications.

    He navigated a steep learning curve, achieved his goals and now shares an insightful, first-hand account of an intriguing journey that included bumps and highlights. 1,000 Days in Shanghai is a breathtaking manual for anyone contemplating a business career in the increasingly vibrant arena of today's China. It is also a personal account, done with great sensitivity, revealing between the lines a deep respect for the spirit that propels China's social and industrial revolution today. --Hans Michael Jebsen, Chairman, Jebsen and Co., Ltd. To really understand China's economic development, one needs to look at the history of individual projects. This applies in particular to those who are considering a venture on site. This book by Martin Posth is a unique document on the subject: evidence of profound knowledge, didactically sound, with comprehensible conclusions--simply readable! --Prof. Heinrich v. Pierer, Former Chairman of the Supervisory Board, Siemens AG, Former Chairman of the German Asian-Pacific Business Commission, Co-Chairman of the German-Chinese Dialog ForumThis book is a must-read for anyone seeking to work in or via China. The personal experiences of a pioneering manager can also help management to see the transformation of China in a new light. Anybody wanting to be successful in China should heed the practical lessons that Martin Posth draws. --Prof. Dr. Eberhard Sandschneider, Otto-Wolff-Director, Research Institute, Executive Officer, German Council on Foreign Relations (DGAP)In establishing the Volkswagen works in Shanghai at the beginning of Deng Xiaoping's reform era, Martin Posth made a breach in the wall behind which the People's Republic of China had dug its trenches up until then. His experiences are useful for anyone wanting to work the Chinese market with any degree of success. The fascinating reading that his report makes, and heeding his lessons, can help any entrepreneur to avoid costly mistakes. --Dr. Theo Sommer, DIE ZEIT, Editor-at-LargeFor the Chinese, this book by Martin Posth is a historic document on the Open Door Policy for foreign investors. It is a must-read. --Prof. Xu Kuangdi, Mayor of Shanghai 1995-2001; Chairman, China Federation of Industrial Economics (CFIE); Co-Chairman of the German-Chinese Dialog Forum

    Tim Berry, business planning expert and principal author of Business Plan Pro, the country’s bestselling business plan software, and Sabrina Parsons, co-founder of Palo Alto Software UK, unveil a new, more innovative business landscape and show you how to streamline your startup using the fastest resource in the world—the internet. Eliminate the exhausting, time-consuming legwork involved in traditional startup plans, and instead fast track your business using a wealth of online tools and services. Berry and Parsons help you build your business step by step, including establishing your business plan, making your business legal, financing your venture, hiring your staff and more—using online tools and resources at every stage. Discover how easy it is to reach your dream of opening your own business faster than you ever thought possible. Let the countdown begin—you’re just 3 weeks away from opening the doors to your new business!

    Collaboration, intellectual property, and funding are described with depth and thoughtfulness. From Innovation to Cash Flows provides both the theoretical structure and the rich examples to serve as a great reference. Not to be missed!- --Cheryl A. Fragiadakis, Head of Technology Transfer and Intellectual Property Management, Lawrence Berkeley National Laboratory-From Innovation to Cash Flows is a unique book that covers many of the essentials to be successful as a biotechnology or high-tech entrepreneur. The combination of theory and practical examples adds direct business value. This comprehensive work will prevent any starting venture from making costly mistakes.- --Jeroen Nieuwenhuis, PhD, MBA, Corporate Entrepreneur, Magnotech Venture, Philips Healthcare Incubator-Truly exhaustive in its coverage of all the different aspects of managing high-technology innovations, this book constitutes an invaluable resource for technology entrepreneurs.- --Juhana Rauramo, Partner, Bio Fund Management Ltd.-From Innovation to Cash Flows is a wellspring of insights and inspiration for anyone with a desire to start up a high-tech venture. The reader is guided step by step through the twists and turns of strategy, contract law, intellectual property rights management, and strategic partnering. A global team of experts from law, science, and business collaborated to write this book; their pooled know-how and collective experiences shine through. The result is highly recommended. Every aspiring entrepreneur with a scientific bent will want to own this book for his or her own library.- --Laura Cha, Deputy Chairman, The Hongkong and Shanghai Banking Corporation Ltd.-Alliances often are a vital component of successful high-tech ventures. Through its unique blend of sound management theory and wise business and legal advice, this book shows high-tech entrepreneurs how to build innovative business models based on strategic collaboration with other firms.- --Xavier Mendoza, Deputy Director General, ESADE, Ramon Llull University, and former Dean, ESADE Business School, Spain-This book is distinctive because it tells you how to turn your idea into a profitable business--a combination of savvy business advice and extensive legal documents that is original. This is a book to be read, and then revisited. You will want to come back to it time and again for references, for sample documents, and for sage advice on how to take the next step.- --From the Foreword by Henry Chesbrough, Adjunct Professor and Executive Director, Center for Open Innovation, Haas School of Business, UC Berkeley, and Karl S. Pister, Dean and Roy W. Carlson Professor of Engineering Emeritus, UC Berkeley

    Packed with real-world examples and timesaving tips, Enterprise 2.0 Implementation shows how to use viral and social networking tools to gain the competitive edge. Get full details on managing corporate blogs, wikis, mashups, RSS feeds, tagging and bookmarking data, and RIAs. You'll also learn how to maximize ROI, use Semantic Web technologies, and implement security.Expand corporate presence to Facebook, MySpace, LinkedIn, and NingBuild internal social networks using open source and commercial applicationsReduce infrastructure and IT costs through SaaS vendors Consolidate disparate information using Enterprise 2.0 DiscoveryManage wikis, blogs, mashups, and RSS/Atom feedsSet up Rich Internet ApplicationsDevelop security, risk management, and disaster recovery strategies

    Each approach is a way of disorganising the other four: without the other four, it would have nothing to organise itself against.In Organising and Disorganising, Michael Thompson gives a detailed explanation of the dynamics of these five fundamental arrangements that underlie 'Cultural Theory'. We may believe that our perspective is the right one and that any interaction with opposing views is a messy and unwelcome contradiction.So why should egalitarians engage with individualists, or hierachists with egalitarians? Using a range of examples and analogies, the author shows how the best outcomes depend upon an essential argumentative process, which encourages subversions that are constructive whilst discouraging those that are not. In this way each approach gets more of what it wants and less of what it doesn't want. Michael Thompson calls these best outcomes 'Clumsy Solutions'. The lively style of its presentation and its rigorous attention to detail makes this book suitable for a wide audience - from managers and academic theorists to those who are responsible for effective and enlightened action on challenging global issues.

    It encompasses a diverse set of approaches including the latest academic research offering new frameworks for understanding brand management, the researcher's perspective on current tools in practice by brand managers, new research and conceptual frameworks for understanding and managing customer experiences and recent empirical research and scale development in both brand and experience management. The book focuses on practical, managerial, and organizational best practices.The contributors comprise top marketing scholars and practitioners. They examine key topics such as brand attachment, brand permission, and brand meaning; new contextual factors such as digital convergence, target group multiplicity, and the rise of experience economies; and new research domains such as empirical tests of consumer experiences, incidental brand exposure, and brand naming.Researchers in the areas of marketing, business, management, sociology and psychology will find this an engaging read. For brand practitioners and libraries this volume will be a critical addition to their collections.

    Since the third edition came out in 1990, the field of leadership has expanded by an order of magnitude. This completely revised and updated fourth edition reflects the growth and changes in the study of leadership over the past seventeen years, with new chapters on transformational leadership, ethics, presidential leadership, and executive leadership. Throughout the Handbook, the contributions from cognitive social psychology and the social, political, communications, and administrative sciences have been expanded. As in the third edition, Bernard Bass begins with a consideration of the definitions and concepts used, and a brief review of some of the betterknown theories. Professor Bass then focuses on the personal traits, tendencies, attributes, and values of leaders and the knowledge, intellectual competence, and technical skills required for leadership. Next he looks at leaders' socioemotional talents and interpersonal competencies, and the differences in these characteristics in leaders who are imbued with ideologies, especially authoritarianism, Machiavellianism, and self-aggrandizement. A fuller examination of the values, needs, and satisfactions of leaders follows, and singled out for special attention are competitiveness and the preferences for taking risks. In his chapters on personal characteristics, Bass examines the esteem that others generally accord to leaders as a consequence of the leaders' personalities. The many theoretical and research developments about charisma over the past thirty years are crucial and are explored here in depth. Bass has continued to develop his theory of transformational leadership -- the paradigm of the last twenty years -- and he details how it makes possible the inclusion of a much wider range of phenomena than when theory and modeling are limited to reinforcement strategies. He also details the new incarnations of transformational leadership since the last edition. Bass has greatly expanded his consideration of women and racial minorities, both of whom are increasingly taking on leadership roles. A glossary is included to assist specialists in a particular academic discipline who may be unfamiliar with terms used in other fields. Business professors and students, executives in every industry, and politicians at all levels have relied for years on the time-honored guidance and insight afforded by the Handbook.

    This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.

    This imagining is at the heart of The Power of Presence-a new way of thinking about change and learning that challenges us to stop "downloading" habitual notions and tap into the state of "letting come". According to Peter Senge, "That's when presence occurs. We shift from repeating past patterns and mistakes to transforming the emerging future." In his popular worldwide seminars, Peter Senge, author of the leadership classic The Fifth Discipline, has taught thousands how to use "presencing" to vastly enhance our ability to learn, create, and succeed. Now this pioneering thinker and MIT lecturer makes his process accessible to anyone-business and non-profit leaders, educators, social activists, and individuals-to bring about positive change in their lives and organizations. This original audio programme features: - The three processes necessary for transformational change: sensing, presencing, and realizing - Guided meditations and skill of "deep listening" to get into a state of calm, observant, and focused awareness - How these simple yet radical "inner shifts" are transforming businesses and cultures the world over. Rich with fresh insights and real-world applications, The Power of Presence shows us how to let go of our cherished "truths" and respond to the ever-changing truth of each moment.

    The practicalities of competing for, and winning, additional capital are broken down into key areas, such as: the significance of the business plan, types of investor, targeting and attracting a funder, negotiation and initial valuations, the due diligence process, and the available investment vehicles.  It also explores the many reasons why companies seek out additional funding, and discusses the points in the business life cycle when such injections are appropriate.

    This remarkable achievement came about because of a transformation of Japanese business practices. This transformation was guided by strategies that enabled Japan's leading corporations, previously diversified to an exceptionally high degree, to become leaner, more nimble, and more competitive at home and in the global economy.In Choose and Focus, the first in-depth account of this strategic inflection point in Japanese business, Ulrike Schaede argues that the emerging practices and attitudes have created a New Japan. Drawing on profiles of several corporations, including Panasonic, Takeda and Astellas, Softbank, kakaku.com, and SBI E*Trade, Schaede explains how the fundamental principles of Japan's economy have been overturned. Choose and focus strategies, whereby corporations concentrate on core areas and spin off unrelated businesses, have completely altered the strategic logic of Japan's previous industrial architecture. These surprisingly aggressive moves, Schaede finds, have created new market opportunities for start-up enterprises and foreign investors, as well as a wave of mergers, acquisitions, and hostile takeovers that have shaken Japanese companies out of complacency.Unlike the advances made by Japanese firms in the 1970s and 1980s, the current transformation is taking root in component and materials industries rather than in consumer products. Because of the relative obscurity of the changes and the overshadowing story of China's ascent, the Japanese corporate revolution has gone largely unnoticed among Western observers. Choose and Focus is required reading for anyone doing business in Japan or trying to understand how contemporary Japanese business works and how Japanese corporations have reinvented themselves to face the challenges--and realize the opportunities--of the 21st century.

    

    A practical handbook for business directors who wish to minimise financial, legal and reputational risks. It combines all matters concerning corporate governance with due diligence issues and in doing so provides you with the information and tools you need to help you protect your business when under taking due diligence, particularly when making international acquisitions.The book provides clear guidance and case studies to help all involved understand the complexity of issues and to demonstrate the detailed work that is necessary both to ensure that the benefits of an acquisition can be realised and that there are no unexpected problems, for example through damage to corporate reputation that more that offsets the targeted benefits.As high profile business failures tarnish the reputation of international business it is essential that business responds by having the policies and practices in place in day-to-day operations and in particular, as this book demonstrates, when a major business development such as an acquisition is being implemented.Following the initial era of codes in the UK and regulation in the USA and major debates as regards the best approach to corporate governance in the common law countries, controversy has developed over which approach is really more appropriate for business planning purposes and risk management.Given the trend for many UK companies listed on the US market to de-list in favour of the more British approach to corporate governance and in light of more European corporate scandals this book provides a comparative analysis of the European frameworks for governance. The EU approach and the individual jurisdictions of Germany, Italy, the Netherlands and France, in terms of their practical success or failure (with case studies)is covered. With the debate over an EU Constitution and the political stance of Germany (under the Merkel leadership) during its Presidency to revive the Constitution the book assesses the EU approach generally at a time when the competitiveness of companies and key business sectors must consider the thrusting economies of India and China in particular. The link with competitiveness is an increasingly crucial matter.In connection with due diligence, the book provides an update of the business world in light of the world's economy and links corporate governance, risk management and business planning to reflect such business, political and regulatory trends and changes.In recent years there has been much comment and feedback on the effectiveness of the Sarbanes-Oxley approach to corporate governance and many updates on business ethics and sustainability issues, which this book also covers in the context of due diligence. In addition, since there has been a major shift in business awareness to develop, or be seen to develop, a more enlightened approach to climate change coverage of this area is include in the book in the appropriate context of governance, risk management and business planning, as well as the trends in different parts of the world (USA (and some others v many others!). There are case studies within the book on how business is operating in order to respond to this issue with an international dimension and comparison. The whole debate over being carbon neutral has impacted on the airline industry in particular and has relevance to how industry sectors should balance the interests of the different stakeholders and cope with rather fast attitude changes of the media and public (and the regulators).The importance of energy security has raised key competitiveness issues of major interest and commercial significance. Moreover the angle of fraud in this sector has become more evident. The area of energy security within this book is tied into ethical accounting, fraud, risk etc. and economic crime. These new areas can be set against the background issue of how much of this comes into play with due diligence. How far is this now part of risk management in todays business world.New legislation is covered in terms of developments with the UK Companies Act and Directors? duties with an increasing need to understand reputational concerns and off balance sheet values since the withdrawal of OFR.

    No matter how great the idea, how strong the entrepreneur's finances, how excellent the location, or how magnetic the advertising, the success or failure of the business rides on the quality of the workforce. And here's another absolute: Long-term financial success depends on keeping effective employees from jumping ship. In this book, business veteran Ken Tanner guides entrepreneurs through the three critical components of staffing a business--recruiting, teambuilding, and retention. As he shows time and again through advice, anecdote, and example, solving these challenges is like adding rocket fuel to the entrepreneurial business.Yet new business owners tend to take a lax view of personnel issues. They hire the first person who walks through the door or interview using a canned sheet of questions snagged from the Internet. Teambuilding consists of showing the new employee where to sit and who to go to for answers. And retention? What's that? The Entrepreneur's Guide to Hiring and Building the Team begins by helping entrepreneurs understand why staffing is so important. Then it guides them through the entire process of recruiting to attract top-notch talent to the budding organization. But that's only the start, Tanner maintains. It's critical to get these talented people to work together to drive the business, and it's equally critical to keep each employee challenged, motivated, and satisfied--the keys to retention.

    Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along.

    Today, fulfilling contract goals while keeping the customer satisfied and staying within the company's budgetary requirements requires more and more ef- cient project management. As it has been ascertained that design success depends on the ability of knowing how to correctly and effectively monitor all management activities, a successful, efficient collaboration has been set up with the University of Udine and Prof. Tonchia in order to support research based on the best practice applicable to complex corporations. Describing management's experience in this book shows the validity of the University/Corporation combination because it allows universities to get closer to industry, and the type of management used at Danieli & C. can be conveyed outside its specific field.

    But people, and companies, lose focus, and the future appears hazy. People say, We're getting stale, or, I just don't know where we're headed. Leaders know they need a vision to bring people together. And they know a good vision will renew enthusiasm and commitment. But waiting for inspiration rarely works--sometimes you need a vision now. But how? Recharge Your Team not only shows managers how to create an effective vision--it shows how to do it in as little as four hours, using a time-tested, proven approach.Traditionally, companies call in consultants to help create a vision. Experts can help--for $4,000 per day plus expenses. And then there's the time involved: Visioning efforts can take months. This book offers a less-expensive, faster method. Called Grounded Visioning, and based on a concept called appreciative inquiry, the process allows groups to come up with a revitalizing vision that everyone buys into in half a day or less. How? As this book shows, the key is to be sure everyone takes part, to base the vision on how the team acts when at its best, and to imagine a vision bold enough to inspire but practical enough to feel achievable. This book covers the six quick but essential steps that ensure such results--with small teams or large groups. And any manager, not just trainers or HR people, can lead a successful Grounded Visioning session. Grounded visioning is a breakthrough concept of breathtaking simplicity and power that any leader can put to use today. It works, because it frees employees to share their dreams, hopes, and aspirations. As they soar, a vision naturally arises that recharges the team.

    It is the true story of Byrne Murphy, a businessman who abruptly moves to Paris with his wife and baby daughter in a quest to reignite his career and his fortunes. He quickly finds himself up against strange and powerful forces for which he is ill prepared.Just days after landing in France, Byrne reads that the newly installed prime minister has declared a moratorium on all new retail development, apparently snuffing out Byrne’s proposed new venture---discount fashion malls---before it’s even started. He and his company will engage in a mano a mano struggle with the prime minister (which reaches all the way to France’s Supreme Court); encounter a ruthless political ambush in Germany by the soon-to-be chancellor, Gerhard Schroeder; and face a threatening (“Is this the Mafia?”) would-be partner in Italy. Counterbalanced against these are a series of mostly charming encounters with nearly all members of the British Royal Family, capped off by a tour with Her Royal Majesty, Queen Elizabeth II, which nearly ended in a royal embarrassment of epic proportions.Byrne and his wife, Pamela, experience the joys and risks of living and growing their family in foreign lands. From proposals for dalliances to a harrowing experience with a local and dangerous disease during pregnancy, they are reminded time and again that surprises can be ever present in foreign cultures.Over eight years the company (McArthurGlen Europe) grew from nothing to generating approximately a billion dollars in sales from 11 centers across Europe. Those efforts created nearly 8,000 jobs, opened 1,500 stores featuring 500 brands, attracted nearly 40 million shopping visits per year, and spawned an array of competitors. In short, an industry.Along the way, the author learns what he, and Americans in general, do and do not know about life beyond our borders. The book ends with a message about the need for twenty-first-century Americans who work in international affairs to truly take “context” into account; to realize, in our quest to accomplish more in less time, that investing the time to understand the nuances of foreign cultures with which one may be working is a key to prospering in this multicultural, polyglot, interconnected, globalized world.

    With this book, your team and its members will gain a deeper understanding of how conflict emerges and how to respond in ways that will leverage conflicts to their advantage. Team members will learn the importance of establishing a safe team climate, agreeing on processes to guide interactions, and use of constructive communication skills in order to develop a conflict competent team. As the authors say, conflict is not to be avoided, but embraced and explored. This often results in new, previously unimagined opportunities, solutions and results. The authors include stories, interviews, and examples that provide entertaining and thought provoking insights. They dedicate one chapter to techniques and processes for addressing team conflict that has gone awry. Runde and Flanagan also include useful tips and tools for assessing your team's current state of conflict competence and suggestions for addressing the challenges of today's virtual and geographically dispersed teams.

    But despite all the talk and excitement about the importance of innovation, managers have so far found scant help for innovating in a systematic way that fuels consistent growth and sustained success. In Innovation to the Core, Strategos CEO Peter Skarzynski and business strategist Rowan Gibson change all that. They share the accumulated wisdom from Strategos--the consulting firm Skarzynski co-founded with Gary Hamel that helps clients instill innovation into their very core. Drawing on a wealth of stories and examples, the book shows how companies of every stripe have overcome the barriers to successful, profitable innovation. You'll find parts devoted to crucial topics--such as how to organize the discovery process, generate strategic insights, enlarge your innovation pipeline, and maximize your return on innovation. Frequent hands-on tools--frameworks, checklists, probing questions--help you put the book's ideas into action. Crafted in close coordination with Gary Hamel--the man who Fortune magazine has called "the world's leading expert on business strategy"--Innovation to the Core is the definitive fieldbook for making innovation a core competence in your organization.

    This invaluable book is a preparatory resource for when times are good, and an emergency reference when times are bad. Operational Risk Management is destined to become every risk manager's ultimate weapon to help his or her organization survive ? no matter what.

    The importance of information in developing a company business strategy and assisting decision making is explained in this study volume.

    Balancing theory with practice, this book looks at the human side of managing change and creativity, treating them as interdependent aspects of management and organizations.

    With excellent examples from Nike, McDonald's and Disney, readers are shown how the theory that underpins organizational storytelling connects with storytelling in everyday organizational life.David Boje's theories and ideas in relation to the study of storytelling in organizations are highly influential and this book will be a `must have' for any student or scholar interested in the area.

    Tom Asacker explains how toay's successful brands are much different than others and how to break through the advertising noise and make an emotional connection with your customers.

    Covering theory and practice, obstacles and opportunities, case studies and poignant personal anecdotes, The ISIS Agreement draws the reader ever deeper into a global 'conspiracy of hope.'The core of the book is AtKisson's potent Accelerator, adopted for use in dozens of countries by business, governments, and organizations such as UNEP. A comprehensive toolkit that helps integrate sustainability into organizations, initiatives and plans, it can be used by any group, organization, business, community or region, in virtually any context. Central to the Accelerator is the potent ISIS (Indicators, Systems, Innovation, Strategy) method that teaches leaders how to create a whole-systems view of their organization, to identify and understand blockages and opportunities, and to leverage the potential for innovative change that adds value and accelerates progress towards sustainability.

    The Art of Managing People provides practical strategies, guidelines and techniques for* Developing the interpersonal skills necessary to improve relations with employees* Understanding the differences between people, and behaving accordingly* Assessing, and then improving, current working situations* Creating trust between managers and employees.Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will* Reduce stress within the work force,* Create a positive spirit throughout the company, and* Increase the organization's productivity and profitability.

    Standing in an electronics store trying to decode the specs on a purchase can make anyone feel powerless. Worse--it can leave you with costly mistakes that you can barely get out of the packaging. But it doesn't have to be that way. With the right education, you can regain the control you need to survive and thrive in the digital world.In Digitally Daunted, an IT pro and his practical wife show you how to demystify the mumbo jumbo and become a confident consumer of all the things that are supposed to make your life easier. You'll learn how to shop for and manage the electronics in your household: PCs to phone systems, televisions, cameras, and music and movie software and hardware.Digitally Daunted will help you: * Choose, use, and maintain all the modern "appliances" you need or want* Decide what to buy, how to buy, and how much to spend* Be prepared for the digital television conversion* Get and stay connected on the Internet the fastest, cheapest, most secure way possible* Discover everything you needed to know about phone service, both landline and cellular* Determine what you need and want from your television, DVD player, DVD recorder, and service provider be it cable, fiber-optic or over-the-air* Get the most out of digital cameras--still and video* Learn about new ways to enjoy your music, photos and videos* Introduce you to the latest in home gaming systems* Figure out what to do when things go wrong* Organize your tech stuff with checklists for shopping, maintenance, and service callsAlso includes a glossary of all the tech terms you need to know, green tips and some suggested web resources. Companion website is Digitally Daunted.com

    Using case studies and research from the Institute of Directors, it provides readers with useful insights into the workings of an effective board and the real importance and benefits of good governance. Although the book refers to UK law, its advice on leadership has international relevance. After dealing with core issues such as the role of the board and the duties of directors, the book moves onto more practical topics such as building effectiveness, leadership, and using existing talent to deliver extra competitive value. With special reference to small business, the not-for-profit sector, and ethics and values, The Effective Director will help readers review and improve their own performance when responding to governance challenges in their organization.

    Today, more and more libraries are required to write them, or they do so because business plans help clarify goals, set reasonable time frames, articulate standards, measure performance, and announce a library's successes. Chock-full of templates, worksheets, case studies, and samples from a wide variety of libraries, big and small, this how-to guide will help you create your business plan quickly and efficiently, saving you time, money, and frustration. One of the forerunners in library business plan development and a popular workshop leader, Harriman guides you through every step of the process, beginning with the whys and wherefores of writing a plan and the function of each component--from the cover page to the appendix and everything in-between. Thirty worksheets will help you pull your plan together, one component at a time. More than twenty sample plans from academic, public, medical, and special libraries worldwide represent best practices. What's more, all of the templates, worksheets, and samples are reproduced on a companion CD-ROM so you can get started now. This is the only reference you need to take your business plan from concept to completion efficiently, effectively, and without reinventing the wheel.

    This book gives readers the techniques and understanding they need to design a rewards strategy that will motivate performers while benefiting the entire organization.Taking a careful look at the complicated state of executive rewards, this no-nonsense, practical guide provides readers with a complete methodology for motivating management to accomplish critical business goals. Eschewing a one-size-fits-all approach, the book uses case studies and examples to illustrate what factors should be considered--including environment, key stakeholders, people strategy, business strategy, and organizational capabilities--when designing a program that will benefit both their company and the people who fuel its success.

    Microsoft Office Project Server 2007, together with its SharePoint technology, are some of the best EPM supporting tools available. Enterprise Project Management Using Microsoft® Office Project Server 2007 presents an effective EPM methodology that uniquely combines the use of these processes and supporting tools. It takes users step-by-step through each stage of an EPM solution implementation. Based on the author's extensive experience, it provides the principles, processes, best practices, and detailed instruction needed to define, implement, and deploy an EPM solution in your organization using Office Project Server 2007 and other EPM supporting tools.Greater visibility, insight, and control across all projects and programs, enhanced decision-making, improved alignment with business strategies, better communication, optimal resource utilization and increased opertional efficiency are among the many benefits of implementing an EPM solution. However, implementing an EPM solution that combines project management methodology and supporting tools to enable all project stakeholders in your organization to perform the defined processes effectively is not a simple task unless there is detailed instruction and guidance based on practical experience. This is the first book to provide instruction on how to implement an EPM solution in an organization based on the Project Management Institute's standardized processes and how to configure the supporting tools from Microsoft products and solutions. PMO professionals, business analysts, program and project managers, project teams and stakeholders will find this unique manual invaluable.

    Frederick II King of Prussia 1740 to 1786 is considered by many historians to be one of the greatest generals of all times. This is an instruction book that King Frederic wrote for his GeneralsARTICLE I.Of Prussian Troops, their Excellencies and their Defects.ARTICLE II.Of the Subsistence of Troops, and of Provisions.ARTICLE III.Of Sutlers, Beer, and Brandy.ARTICLE IV.Of Dry and Green Forage.ARTICLE V.Of the Knowledge of a Country.ARTICLE VI.Of the Coup D'Oeil.ARTICLE VII.Of the Distribution of Troops.ARTICLE VIII.Of Camps.ARTICLE IX.How to secure a Camp.ARTICLE X.In what Manner and for what Reason we are to send out Detachments.ARTICLE XI.Of the Tricks and Stratagems of War.ARTICLE XII.Of Spies, how they are to be employed on every Occasion, and in what Manner we are to learn Intelligence of the enemy.ARTICLE XIII.Of certain Marks, by which the Intentions of the Enemy are to be discovered.ARTICLE XIV.Of our own Country, and that which is either neutral or hostile; of the Variety of Religions, and of the different Conduct which such Circumstances require.ARTICLE XV.Of every Kind of March, which it can be necessary for an Army to make.ARTICLE XVI.On the Precautions necessary to be taken in a Retreat against Hussars and Pandours.ARTICLE XVII.Of the Method in which the Light Prussian Troops conduct themselves when engaged with the Hussars and Pandours.ARTICLE XVIII.By what Movements on our Side the Enemy may also be obliged to move.ARTICLE XVIII.By what Movements on our Side the Enemy may also be obliged to move.ARTICLE XIX.Of the Crossing of Rivers.ARTICLE XX.Of the Manner in which the Passage of Rivers is to be defended.ARTICLE XXI.Of the Surprise of Towns.ARTICLE XXII.Of Combats and Battles.ARTICLE XXIII.Of the Reasons which should induce us to give Battle, and in what Manner it is to be conducted.ARTICLE XXIV.Of the Hazards and unforeseen Accidents which happen in War.ARTICLE XXV.If it be absolutely necessary that the General of an Army should hold a Council of War.ARTICLE XXVI.Of the Manoeuvres of an Army.ARTICLE XXVII.Of Winter Quarters.ARTICLE XXVIII.Of Winter Campaigns in particular.

    That’s why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 109 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners. Inside, you’ll find scripts to fit any situation you’re confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you’ll be prepared not only with the right words and phrases, but with the confidence you need to get what you want. Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much more Learn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversation Easily develop a winning conversational strategy using the signature visual flowcharts unique to Lifescripts Get strategic tips on attitude, timing, preparation, and behavior to help make any conversation a success This revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.

    Managing credit risk is one of the next big challenges facing financial institutions. The importance and relevance of efficiently managing credit risk is evident from the huge investments that many financial institutions are making in this area, the booming credit industry in emerging economies (e.g. Brazil, China, India), the many events (courses, seminars, workshops) that are being organized on this topic, and the emergence of new academic journals and magazines in the field (e.g. Journal of Credit Risk, Journal of Risk Model Validation, Journal of Risk Management in Financial Institutions).Basic Concepts provides the introduction to the concepts, techniques, and practical examples to guide both young and experienced practitioners and academics in the fascinating, but complex world of risk modelling. Financial risk management, an area of increasing importance with the recent Basel II developments, is discussed in terms of practical business impact and the increasing profitability competition, laying the foundation for books II and III.

    What if we told you the same principle works for libraries?The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values--from each of four perspectives (financial, customer, internal process, and organizational readiness)--tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.