By making organizational change the centerpiece in a discussion of organizational theory and design, this text stands apart from other books on the market. The sixth edition has been updated to reflect the most recent trends in real-world managing techniques. Examples have been updated to provide vivid illustrations of such techniques in action.KEY TOPICS The Organization and Its Environment; Organizational Design; Organizational ChangeBusiness is changing at break-neck speed, so managers must be increasingly active in reorganizing their firms to gain a competitive edge. This text combines theory with application to show students how organizational change can affect the profitability of a business.

    In simple and direct language, Nair explores how businesspeople can make decisions, set goals, and implement actions that are guided by the spirit of service. Photos. Web site promo: (http: //www.readersndex.com).

    The authors are among the most seasoned practitioners around . . . and it shows! Whether you are coaching subordinates or clients, you will want to keep this book close at hand--full of detailed guidance." --Jay A. Conger, Kravis Professor of Leadership Studies, Claremont McKenna College, and author of Building Leaders and Learning to Lead"Stinnett and Zenger provide a comprehensive look at the value of coaching inside the organization, complete with a process, tools, and supports for getting started. This book is a great resource and contribution to the field!" --Pam McLean, Ph.D., CEO, Hudson Institute of Santa Barbara"Finally, and I do mean finally, a book has emerged that is the very best guide to the philosophy, competencies, and discipline required to be a coach who makes a true difference in lives of others. This is not a book to read. It is a book to study and live by. Why? Because it is all there: the right questions, the right answers, and the right motives of giving your best to others." --Larry Wilson, CEO, The Wilson Collaborative, and author of Play to Win!"The Extraordinary Coach offers a compelling view of what it means to be a truly effective leader-- one who empowers and grows capability through coaching. It demystifies coaching into an actionable framework that generates immediate change." --Christy Consler, Vice President, Leadership Development and Sustainability, Safeway, Inc."Powerful, thought-provoking, and packed with practical tools, concepts, and ideas you can use immediately. It will change the way you think about coaching, and about yourself." --Lou Kaucic, retired Chief People Officer of Applebee's International, founder of Coaches Collective InternationalAbout the Book: Imagine your workplace filled with curious, creative, committed employees. People who take initiative, who are fearless decision makers, who "own" their work. With the right coaching system in place, this dream will soon become reality.With The Extraordinary Coach, leadership guru Jack Zenger and coaching expert Kathleen Stinnett deliver an entire toolbox for coaching your organization to success. While other such books simply tell you how to coach, The Extraordinary Coach uses companion videos (at www.zengerfolkman.com), worksheets, checklists, sample questions, and the latest research fi ndings to provide a fullimmersion course on becoming the kind of coach who brings dramatic changes to an organization.Applying Zenger and Stinnett's system, you'll see immediate results in your business including:Increased productivityHigh-energy company cultureDynamic supervisor/employee relationshipsCreative problem solvingGreater risk takingHeightened innovationThe authors collected 360-degree feedback assessments from some of the most effective leaders in business today and identified those who were excellent coaches. Then they combined the research with the latest findings from the worlds of psychology, adult development, and systems theory to map out the real science behind effective coaching. The result is a practical, evidence-based coaching system that can be applied in any type of business.When you coach individuals to success, you lead your entire organization to success. This "interactive" package is exactly what you need to master one of today's most critical business leadership skills.

    But few of us are aware that it is also one of the most vital tools for success. In The Power of Why, Amanda Lang shows how curiosity and the ability to ask the right questions fuels innovation and can drive change not just in business but also in our personal lives.Weaving together the latest research with in-depth profiles of innovators from around the world, Lang explores how to harness and develop the power of curiosity. She reveals how a major retailer set out to discover what really makes men happy—and was stunned by the results. She finds out why, at one particular hospital, nurses think it’s better if they don’t wash their hands. She learns why the most common methods of brainstorming don’t actually work and discovers a new soccer ball that could change the world.A book that challenges conventional wisdom and offers practical, inspiring advice, The Power of Why shows how it’s possible to reignite your innate curiosity and overcome long-standing barriers—leaving you more creative, productive and fulfilled in your job and happier in your relationships.

    No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.   John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.THE QBQ! PROMISEThis remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.                                                                                                 QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.

    Offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation.

    But fully 70 percent of digital transformations fail.Why? Tony Saldanha, a globally awarded industry thought-leader who led operations around the world and major digital changes at Procter & Gamble, discovered it's not due to innovation or technological problems. Rather, the devil is in the details: a lack of clear goals and a disciplined process for achieving them. In this book, Saldanha lays out a five-stage process for moving from digitally automating processes here and there to making digital technology the very backbone of your company. For each of these five stages, Saldanha describes two associated disciplines vital to the success of that stage and a checklist of questions to keep you on track.You want to disrupt before you are disrupted--be the next Netflix, not the next Blockbuster. Using dozens of case studies and his own considerable experience, Saldanha shows how digital transformation can be made routinely successful, and instead of representing an existential threat, it will become the opportunity of a lifetime.

    A college that had lapsed into a coma, its buildings in shambles, its faculty demoralized, its enrollment at rock bottom. A university facing lawsuits, scandal, and near-bankruptcy. Each situation involved different financial needs, different lost dreams, different personal wounds. But they each had one thing in common: each needed a leader who could restore hope, vision, and viability. Dr. Mark Rutland has led three institutional turnarounds over the past twenty-five years. He has seen organizations that were dying come to new life. And he knows the steps you need to take right now. How do you know what to do to help your church or organization make it, even when circumstances and personnel challenges seem too much to handle? Here are the answers. As Dr. Rutland writes, the true leader can say, “This book is for the rugged visionaries who see in the wreckage a hope for the future and are willing to pay the price for a relaunch.”

    He waited. And waited. He never heard back a single response. Fear began to creep in. He couldn’t find a job because of one simple reason: He was blending in with the masses. Panic began to race through his mind. "Seriously, what the hell am I doing here?" He took a deep breath, stepped back and assessed the situation. And then a stroke of genius hit him. He was going to be bold. Inspiring. Outrageous. Awkward. Funny. Unbelievable. It was in this moment Matt Epstein created the most viral and successful job campaign of our lives. By the time his campaign was finished, he had amassed these results: • Received 80 interview offers from companies like Google, Salesforce.com, Microsoft, Amazon, Etsy and SigFig (among many more) • Received over 400,000 unique visits and 720,000 page views for his site • Received over 450,000 YouTube views • Received 20,000 Facebook Likes, 4,800 Tweets and 4,100 Google +’s • Received print, online and TV coverage across the world from TechCrunch, Gizmodo, to the Washington Post and Wall Street Journal How is it that Matt was able to get publicity from just about every big name media outlet, generate a massive fan base and garner 80 interview offers from top tier, innovative companies while so many of us have to beg for a single interview? What does Matt Epstein know that we don’t? In fact, what do all these people know that we don’t? Hanna Phan sent the “Tweet heard ‘round the world” to the CEO of one of the hottest technology start ups in the world and had 1,290 people share her story on Facebook, 1,854 retweets, 204 LinkedIn shares and multiple job offers from different companies. Nagesh Palepu overcame being nearly deaf at a young age and went through an incredibly journey as his career started as a cashier at McDonald’s and continues today as the CEO of a highly successful company today. Sarah Rossdale started working in a tiny ice cream stand and fought her way to her dream job at Disney, all while competing against her own roommate. Nelson Wang went from Labor Foreman to a Partner Manager managing a multi-million dollar territory of business and built a LinkedIn brand so powerful that he had recruiters from Google, Apple, Verizon, Paypal, and HP reaching out to him. And finally, Jerry, at the tender age of 20, overcame a life and death experience to build an incredibly successful career. His comeback story reminds us of the importance of enjoying the moment and having balance in our lives. So what do they know that we don't? It’s simple really. They all acknowledged one fundamental fact: The resume is dead. Your job opportunities, however, are alive and well. If you learn the secrets on how to be an artist and to create with emotion. This book will teach you how. This step by step guide also includes: ★ 500 of the top interview questions and answers created by Fortune 100 HR experts ★ How to create your own website and blog from scratch in under 10 minutes ★ The top 5 secrets on how to build a standout LinkedIn brand ★ Additional tips on how to leverage new media tools like YouTube, SlideRocket, Twitter, Prezi and Facebook ★ How to garner recommendations from CEOs, VPs, Managers and peers ★ How

    Albert Mohler became the youngest president in the 153-year history of Southern Baptist Theological Seminary. He was the driving force behind the school's transformation into a thriving institution with an international reputation characterized by a passionate conviction for truth. In the process he became one of the most important and prominent Christian voices in contemporary culture.What will it take to transform your leadership?Effective leaders need more than administrative skills and vision. They need to be able to change the hearts and minds of those they lead. Leadership like this requires passionate beliefs that can stand up to pressure from without and within.Now for the first time, Dr. Mohler reveals 25 principles to crystallize your convictions, revolutionizing your thinking, your decision-making, your communication, and ultimately those you lead.

    George Kelling, one of America’s leading criminologists, has proven the success of his method across the country, from the New York City subways to the public parks of Seattle. Here, Kelling and urban anthropologist and lawyer Catherine Coles demonstrate that by controlling disorderly behavior in public spaces, we can create an environment where serious crime cannot flourish, and they explain how to adapt these effective methods for use in our own homes and communities.

    Now he looks at the complex and surprising ways the weak can defeat the strong, the small can match up against the giant, and how our goals (often culturally determined) can make a huge difference in our ultimate sense of success. Drawing upon examples from the world of business, sports, culture, cutting-edge psychology, and an array of unforgettable characters around the world, David and Goliath is in many ways the most practical and provocative book Malcolm Gladwell has ever written.

    Are you as successful as you could be? Are your good ideas appreciated? Could your sex life be more fulfilling? In this high-paced yet lonely world, Patsy Rodenburg teaches you how to communicate more effectively and intimately—at home, at work, at school, and, most importantly, with yourself. Her remarkable program transforms your negative patterns of energy into a positive presence that she calls “the second circle”—the optimal state between the first circle of introversion and self-negation and the third circle of aggression and narcissism. Containing a wealth of insights that will break the habits that constrict your real power, The Second Circle helps you deal with the debilitating and manipulative behaviors of your immediate family, friends, and colleagues while bringing out their best qualities. Filled with easy-to-apply exercises (breathing, voice, posture), The Second Circle, in dealing with such emotional issues as loss, violation, and self-esteem, will begin a journey that will revitalize your life.

    . . forever. “My mission was clear: I needed to fix the problems facing the workplace. As quickly as I came up with my new mission, I came up with the solution:   We need to treat each other better. Period.”     Shola Richards had reached the end of the road: after nearly two years at a soul-sucking job, he felt numb and suicidal. So he quit and devoted himself to nothing less than transforming the workplace, turning it into a space of respect, courtesy, and endless energy. Making Work Work focuses on inspiring current and future leaders to start a movement that will banish on-the-job bullying, put meaning back into work, and enhance coworkers’ happiness and engagement. Richards, whose popular blog has a worldwide following, explains why inaction is insane, why we must move forward with positivity, and why the “abc” employees (asshats, bullies, and complainers) are so destructive. This motivational guide will stay in readers’ hearts and minds long after they finish reading it.

    Now, based on new research conducted with leaders, change makers and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Leadership is not about titles, status and power over people. Leaders are people who hold themselves accountable for recognising the potential in people and ideas, and developing that potential. This is a book for everyone who is ready to choose courage over comfort, make a difference and lead.When we dare to lead, we don't pretend to have the right answers; we stay curious and ask the right questions. We don't see power as finite and hoard it; we know that power becomes infinite when we share it and work to align authority and accountability. We don't avoid difficult conversations and situations; we lean into the vulnerability that’s necessary to do good work.But daring leadership in a culture that's defined by scarcity, fear and uncertainty requires building courage skills, which are uniquely human. The irony is that we're choosing not to invest in developing the hearts and minds of leaders at the same time we're scrambling to figure out what we have to offer that machines can't do better and faster. What can we do better? Empathy, connection and courage to start.Brené Brown spent the past two decades researching the emotions that give meaning to our lives. Over the past seven years, she found that leaders in organisations ranging from small entrepreneurial start-ups and family-owned businesses to non-profits, civic organisations and Fortune 50 companies, are asking the same questions:How do you cultivate braver, more daring leaders? And, how do you embed the value of courage in your culture?Dare to Lead answers these questions and gives us actionable strategies and real examples from her new research-based, courage-building programme.Brené writes, ‘One of the most important findings of my career is that courage can be taught, developed and measured. Courage is a collection of four skill sets supported by twenty-eight behaviours. All it requires is a commitment to doing bold work, having tough conversations and showing up with our whole hearts. Easy? No. Choosing courage over comfort is not easy. Worth it? Always. We want to be brave with our lives and work. It's why we're here.’