It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Start your own business selling one-of-a-kind treasures shoppers can't find in regular stores. For crafters, it's a revolution. Never before has it been so easy to start a worldwide crafting business with millions of paying customers -- with no up-front investment --all in an afternoon! If you're a skilled crafter, artist, or antique hunter, you're 90 percent there. Just follow the step-by-step instructions in this book to register at Etsy, photograph and list your items for sale, and rake in the cash. Learn how thousands of Etsy crafters, young and old, have launched their business on a shoestring, usually part-time at home. Customers discover your items because of good old-fashioned word of mouth-with an Internet twist, courtesy of Facebook, Google, and Etsy itself. You'll learn the best tools for making it all work, no computer geekery required. You'll see how to sell more items more quickly, earn more money, and have more fun, spending more of your time doing what you loved in the first place-creating new things, finding new treasures, and meeting lots of new people obsessed with the same stuff as you. Even if you're shy! -- Read easy-to-follow guides for registering on Etsy.com and selling your handcrafted items, vintage finds, or crafting supplies. -- See how crafters like you have built a full-time business from scratch. -- Learn how to price your items to maximize your sales and fatten your profits. -- See how to photograph your items like a pro and avoid the amateur mistakes. -- Learn how to process your Etsy payments and avoid scams. -- Get legitimate tax deductions for your home studio or office, and travel expenses. -- See examples and insider tips from dozens of Etsy's top sellers. -- Learn to use keywords to drive visitors to your Etsy shop. -- Learn techniques for getting word of mouth and "free advertising, and why paid advertising is usually a waste of money. -- Take your business to the next level by attracting wholesalers and retailers. -- License your designs to extend your reach and create more cash. -- Automate your administrative chores with Etsy apps.

    If you want to stand a head above the rest of the pack, 301 Smart Answers to Tough Interview Questions is the definitive guide you need to the real, and sometimes quirky, questions employers are using to weed out candidates.Do you know the best answers to:--It looks like you were fired twice. How did that make you feel?--Do you know who painted this work of art? --What is the best-managed company in America?--If you could be any product in the world, what would you choose?--How many cigars are smoked in a year?--Are you a better visionary or implementer? Why?Leaning on her own years of experience and the experiences of more than 5,000 recent candidates, Vicky Oliver shows you how to finesse your way onto a company's payroll."Everything I always wanted to know about job interviews but was afraid to be asked."-Claude Chene, Senior Vice President, Head of Business Development, U.K. and Europe, Sanford Bernstein & Co.

    straight from an experienced pro that has seen millions of dollars exchange hands at the closing table.” - Peter Voogd, #1 International Bestselling Author of 6 Months to 6 Figures There are countless real estate books on the market today, so why read this one? What sets it apart from all the others out there?Bestselling Author, Alex Goldstein, brings a unique perspective that many others do not. As a successful realtor and investor, Alex has been on both sides of a real estate transaction, so he knows what strategies and techniques will lead to a successful deal, and which ones should be avoided at all costs. That’s why he chose the name, "No Nonsense Real Estate," for his third book.Goldstein offers practical, proven home buying techniques, free of fluff or confusing jargon.This book is for anyone who is getting ready to buy or sell a home and wants to be as informed as possible as they get ready to begin the process so there are no surprises – whether they will be working with a realtor or doing it on their own. 9 REASONS TO READ THIS BOOK NOW: 1. AGENT - Go through the pros and cons of working with a real estate agent, and the two ways that they can add the most value,2. ECONOMICS - You'll understand the fundamental economics of the housing market in the simplest terms possible3. INVESTING - Avoid the top five mistakes (almost) all new real estate investors make4. NEGOTIATIONS - Five critical elements of a successful negotiation5. FINANCING - Possible financing options, from traditional loans to seller financing6. SELLING - Seven secrets that make selling a home as painless as possible7. BUYING - Demystifying contracts and closing costs takes the fear out of the process8. CLOSING - Walk through eight steps involved in a real estate transaction closing9. PRACTICAL - Learn how all the different parts come together in a real life case studyYou also receive three free gifts. Goldstein has put together a special document answering the most popular questions every buyer, seller or investor has during a real estate transaction. You also get special access to an easy-to-understand glossary of the most popular real estate jargon. Last but not least, every reader is access to a free video training that will teach you how to choose the best home for your family.

    The book features 28 mesmerizing projects, ranging from baby blankets and lace shawls to sweaters and stuffed toys, and also includes tutorials for the minimal skills required for center-out knitting, such as special cast-ons, increases, and decreases. Throughout the book are enlightening explanations of the underlying math and the architecture of the flat and dimensional shapes. Clear instructions and beautiful photography and illustrations assure that knitters of all levels and inclinations—whether they are technique junkies or not—will want to have this book. Praise for Knitting From the Center Out: “Though he delivers almost thirty projects in this premiere volume, Yuhas is just warming up. We'll be hearing more from him: Someday we'll look back and say, this is the book that launched a thousand cone hats.” —Vogue Knitting “It’s not often I find myself wanting to knit a whole bunch of projects from the same book, but there are plenty of things here that would be fun to explore in the knitting and that I’d enjoy wearing and using as well. I’d knit all the toys for my daughter.” —About.com “Odd. Even geeky. Yet there’s no question that Portland-based revolutionary knitter Yuhas is onto something. His premise is simple: start knitting at the middle/center of the item, which he categorizes into five shapes: tubes, cones, circles, domes, and ruffles. What’s so odd? His mathematical sidebars (on Fibonacci, for instance) and a few titles in his recommended reading: Michael S. Schneider’s A Beginner’s Guide to Constructing the Universe (1994), for one.” —Booklist Starred Review “His passion for the topic is apparent, and adventurous knitters will appreciate the opportunity to learn something new here.” —Library Journal “Clear instructions and beautiful photography ensure that knitters of all levels and inclinations—technique junkies or not—will want this book.” —Modern Day Moms “We love the sorting hat . . . You can be the Gryffindor of your dreams. . . . He has figured out the science . . . and we can all benefit from that.” —Knitcircus podcast “So I commend Yuhas for writing a ‘revolutionary,’ original book with lots of good new ideas that will give new and experienced knitters alike lots of challenges and pleasure. The book retails for about $28, which comes out to $1 per pattern; well worth the price. This is a Melanie Falick Book from STC Craft. I have to say, Melanie picked another winner with this one.” —MyCentralJersey.com “The best part about this book was the section ‘Tutorials.’ Hey, if you are like me and get stuck on a pattern for days, it is nice to have step by step instructions + pictures.” —Sweetly Made (Just for You) “I would everyone to check it out. I like this guy [author Daniel Yuhas]. I like his voice. I felt a kinship.” —Knit Knit Cafe “The patterns are killer, lovely and unusual all in one. The Half-Moon Mittens, Heel-Up Socks and Tree of Life Afghan are must knits for me. The Leaf-Yoke Sweater is so spectacular that I show the pattern to every knitter that comes to my house saying, ‘Let’s knit this!’” —Knitty.com “I was sent an advanced copy of the book Knitting from the Center Out by Daniel Yuhas and can I just say Holy Wowza! (Yeah, sometimes being a craft blogger has its perks!) This book is pretty awesome.” —Smashed Peas and Carrots blog “This book should be required reading, just to expand your own knitting repertoire. The more you know and understand knitting, the e

    One section focused on eight incredibly subtle—and devastatingly destructive—tactics for sabotaging the decision-making processes of organizations. While the manual was written decades ago, these sabotage tactics thrive undetected in organizations today:Insist on doing everything through channels. Make speeches. Talk as frequently as possible and at great length. Refer all matters to committees. Bring up irrelevant issues as frequently as possible. Haggle over precise wordings of communications. Refer back to matters already decided upon and attempt to question the advisability of that decision. Advocate caution and urge fellow-conferees to avoid haste that might result in embarrassments or difficulties later on. Be worried about the propriety of any decision.Everyone has been faced with someone who has used these tactics, even when they have meant well. Filled with proven strategies and techniques, this brief, clever book outlines the counter-sabotage measures to detect and reduce the impact of these eight classic sabotage tactics to improve productivity, spur creativity, and engender better collegial relationships.

    Packed full of fresh ideas and new exercises, this practical book teaches you how to think outside the box, tap into your hidden talents and identify what type of career you really want. It seeks to overcome some of the most common mental barriers to changing careers and sets out a five-point plan of action. With 3 brand new chapters, the book will help you: - Identify your skills and keep up-to-date with market trends and requirements - Understand the different kinds of career coaches and consultants available in the market place and how to identify the best one for you - Re-address your career options with your current employer, providing you with job survival skills that will allow you to manage and negotiate you future For those leaving further education there is a special section on understanding the graduate market and building on your academic achievements.

    

    For decades, understanding management—what works, and what doesn't—has been the pursuit of the world's best and brightest. Globally, there are more than 1,500 credible schools offering master's degrees in business administration, and hundreds of magazines and newspapers and thousands of books devoted to the subject. What's been missing is a simple and convenient way to disseminate the best ideas and practices to managers everywhere, at all levels and in all kinds of industries and organizations. The Wall Street Journal Essential Guide to Management draws the best from the existing body of knowledge and research, and summarizes it in a simple, clear, and useful way. Focusing on classic and contemporary works that have been recommended by members of The Wall Street Journal CEO Council—all chief executives of large and successful global companies—it is an invaluable reference and essential tool for every manager, new and experienced alike.

    Updated to cover the new Transportation and Structural codes. As the most comprehensive reference and study guide available for engineers preparing for the morning and afternoon topics on the Civil PE exam, the 11th edition of the Civil Engineering Reference Manual provides a concentrated review of the exam topics. No other exam-focused publication is more complete. The Most Trusted Reference for the Civil PE Exam is also the Most Up-To-Date A complete introduction to the exam format and content A suggested study schedule, plus tips for successful exam preparation Nearly 500 solved example problems Hundreds of key tables, charts, and figures at your fingertips An easy-to-use index and full glossary for quick reference Perfect for post-exam reference What's New in the 11th Edition 4 new construction engineering chapters Over 35 updated chapters—including extensively revised structural and transportation chapters 100 new equations Over 300 new, easy-to-use index entriesExam Topics CoveredConstruction—NewGeotechnical—UpdatedStructural—UpdatedTransportation—UpdatedWater Resources & Environmental—Updated_____________________________Since 1975 more than 2 million people preparing for their engineering, surveying, architecture, LEED®, interior design, and landscape architecture exams have entrusted their exam prep to PPI. For more information, visit us at www.ppi2pass.com.

    With hundreds of new and super edgings to try, it's a must-have in every knitting library.Practically every knitted project needs an edging, and with her hit knitting reference, Knitting on the Edge, Nicky Epstein took the humble traditional rib to new heights. She now proudly presents a companion volume that's equally informative and rich in designs. Knitting Over the Edge takes the craft further, with more than 300 unusual edge combinations and shapings that will add a special, unique touch to any piece. The striking patterns will keep knitters of every level busy experimenting with different types of ties, loops, knots, braids, twists, bobbles and more. The topics explored in depth include cords, appliqués (such as flowers, leaves, hearts, and geometrics), color work, and a host of truly extraordinary corners, angles, bindings, and closures. A Selection of the Crafters Choice Book Club.Knitwear designer Nicky Epstein has gained nationwide recognition for her informative workshops, her distinctive and innovative work, and her whimsical sense of style. She has authored numerous books including Knitting on the Edge, Crochet for Barbie Doll, and Knits for Barbie Doll. Her designs have also been featured in Vogue Knitting magazine, as well as many other publications, as well as on television and in art exhibitions.

    With its larger-than-normal image sensor, superior image quality, and impressive array of features for creative photography, this camera has attracted a large and dedicated following in the photography community. However, the camera does not come with a printed manual, or even a PDF manual that can readily be printed for reference. So, until now, it has been difficult for users of the camera to find answers to their questions about the use of the camera’s many controls, menus, and features.With the release of this new book, White Knight Press has provided users of the RX100 with a comprehensive guide to all operations, features, menus, and controls of this amazing camera. Using a patient, tutorial-like approach, the book provides guidance to beginning and intermediate photographers not only about how to accomplish things with the RX100, but when and why to use the camera’s many features. The book does not assume any specialized knowledge by the reader as it explains topics such as autofocus, manual focus, depth of field, aperture priority, shutter priority, exposure compensation, white balance, and ISO sensitivity. The book also provides full details of the camera’s numerous menu options for playback, setup, and customizing the operation of the various buttons and other controls.The book’s more than 300 photographs, most of them in full color when viewed on a color device, illustrate the RX100’s controls, shooting screens, and menus. The photographs also provide examples of the various types of photographs that can be taken using the many creative settings of the camera, including the Photo Creativity settings, which let the photographer alter the color processing of images; the Scene shooting mode, with settings that are optimized for various subjects, including landscapes, portraits, and action shots; the Creative Style and Picture Effect menu options, which offer dramatic options for altering the appearance of images; and the camera’s strong array of features for continuous shooting and shooting in dim lighting.In addition, the book goes beyond the bounds of everyday photography, and provides introductions to more advanced topics such as infrared photography, street photography, astrophotography, and macro photography.The book also includes a full discussion of the video recording abilities of the RX100, which can shoot high-definition (HD) video with stereo sound, and which offers manual control of exposure and focus during movie recording.In three appendices, the book provides information about accessories available for the RX100, including cases, external flash units, and filter adapters, and includes a list of web sites and other resources for further information. Also, the book includes a detailed appendix with helpful “quick tips” that give particular insights into how to take advantage of the camera’s features in the most efficient ways possible.

    The book is written as a series of lively, entertaining letters of advice from a sympathetic uncle to a niece or nephew embarking on a government career. The book will interest students and teachers of public administration, public affairs, policy development, leadership, or higher education administration. Ashworth's advice will also appeal to anyone who has ever been caught in a tight spot will working in government service.

    This includes further education, adult and community learning, work-based learning, the forces and offender learning and skills. It is easy to read with plenty of practical activities and examples throughout and the content is fully linked to the Teacher Training Standards. Please note: This book has since been updated to reflect the new title of the qualification: The Award in Education and Training.The qualification unit content contained in the appendices has since changed, and some legislation mentioned in the book has been updated.

    Students will receive a grounding in areas that vary from treatment to organizational and community settings. This edition also includes of new case studies, practice examples and guiding principles.