A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class, across all brands and industries.Acclaimed author Joseph Michelli reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, “Driven to Delight.”Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.”

    With unprecedented access to the inner working of Toyota, the authors spent six years researching the company, interviewing hundreds of executives and employees, and discovering the company's secret of success. What they uncovered will surprise you and change the way you think about business. Simultaneously rigidly traditional and seriously innovative, it is precisely those internal contradictions that make the company so successful and admired.

    One essentially comes from the Harvard Business School camp, and it’s perhaps best described as “Thou Shalt Collaborate.” This approach teaches that negotiating parties should always work together toward common interests. The other school of thought, mostly pushed by author/consultant Roger Dawson, takes an opposite approach. Call it “Thou Shalt Compete,” this approach is always overtly or subtly adversarial. The One Minute Negotiator differs in that it doesn’t single-mindedly push one strategy over the other—in the real world every negotiation differs depending on the participants and the circumstances. The authors provide an easy-to-use tool that allows you to understand your own negotiation strategy and quickly match it to the negotiation strategy used by the other side and to the situation.   Too many people lose out in negotiations because of apprehension and misunderstanding about the process—what the authors call “negotiaphobia”. By providing a simple, straightforward process anyone can use The One Minute Negotiator to help conquer their fears and achieve the most beneficial outcome in all their dealings.

    Discover how to banish stress and negativity, rediscover your best self and become an inspirational leader - starting now.Inspirational leaders:- Target strengths, not weaknesses- Have a dream- Manage energy, not time- Put happiness before successBased on cutting edge research, and with truly actionable advice, The Positive Leader shows you how.Former Chairman of Microsoft Europe, Jan Muhlfeit, turns the lessons he's learnt from his years at the coalface of leadership into a 'how to' guide for busy managers.Academic studies have shown that a positive mind-set results in 31% higher levels of productivity.*The Positive Leader gives you a four-point approach to becoming a happier and more inspirational leader.Discover and work to your strengths Identify your mission and vision Become a 'Chief Energy Officer' Lead yourself to happiness* 'Positive Intelligence', Shawn Anchor, Harvard Business Review, Jan/Feb 2012

    It is a comprehensive review of theorizing and empirical research that can serve as a reference and starting point for additional research on the theory.It can be used as a supplementary textbook in an intense course on leadership - or as a primary text in a course or seminar focusing on transformational leadership.New in the Second Edition:New, updated examples of leadership have been included to help illustrate the concepts, as well as show the broad range of transformational leadership in a variety of settings. New chapters have been added focusing specifically on the measurement of transformational leadership and transformational leadership and effectiveness. The discussion of both predicators and effects of transformational leadership is greatly expanded. Much more emphasis is given to authentic vs. inauthentic transformational leadership. Suggestions are made for guiding the future of research and applications of transformational leadership. A greatly expanded reference list is included.

    What they do and how they do it is the key determinant of corporate success. Want to become invaluable to your company? Boost your managerial skills. The good news is that great managers are made...not born. When you discover what the most successful managers know, you will unlock the secrets to turning even ordinary employees into extraordinary performers. Now with this handy little book, success expert Brian Tracy reveals how anyone can easily: Set performance standards ● Delegate productively ● Define key result areas ● Concentrate attention and resources on high-payoff activities and eliminate distractions ● Hire and fire effectively ● Build a staff of peak performers ● Hold meetings that work ● Foster team spirit ● Communicate with clarity ● Negotiate successfully ● Remove obstacles to performance ● Set the right example ● Make good decisions quickly ● And more Filled with practical, proven techniques and tools, this essential guide shows you how to bring out the best in your people--and hit new heights in your own career.

    This translates into lackluster performance, lost opportunities, and a staggering loss of profits. So how does a team leader turn a business-as-usual team into a remarkable" "one? "Remarkable! "is an entertaining and enlightening business parable that has the power to turn any team around. Through the humorous and eye-opening story of Dusty, leaders will discover how to build a culture that inspires team members to bring the best of who they are to the table every day. Addressing the three dimensions of culture--values, beliefs, and behaviors--"Remarkable! "introduces readers to the Four Maxims of Value Creation: creativity, positivity, sustainability, and responsibility. It shows leaders the most effective ways to cultivate these qualities in their team members and how to craft a corporate culture where people can thrive.

    Until now, the relatively slow speed of marketplace evolution has allowed wasteful habits to continue without consequence. This reality is ending. Detonate explains how organizations built up bad habits, identifies which ones masquerade as "best practices," and suggests alternatives that can contribute to winning in the marketplace. With a focus on optimism and empowerment, it focuses on an approach and mindset which are critical to successfully compete in an era characterized by profound technological advances and uncertainty.  •    Core themes challenge how you think about and approach problems •    Case studies illustrate the challenges you face and how to overcome them •    Recommendations are pragmatic and steer clear of suggesting a brand-new, complicated wiring diagram •    Actionable advice provides the first steps down an evolutionary pathIf you want to compete differently in today’s marketplace and to challenge the things your company does which you have a nagging feeling are actually just a waste of time – and maybe value-destroying – Detonate gives you what you need to ignite change.

    It cuts through the mass of management information available and shows the reality of what works and, more importantly, what doesn't work.

    But, he was not just any street boy; he was claiming to be the grandson of Pamela Stone, former housekeeper to the Wiley brothers. Why was that significant to the head of the Wiley business, Preston Wiley? Well, he had that one night with Sheryl Stone twelve years ago when they were teenagers. Preston started thinking that his one mistake with Sheryl may have had consequences after all. Or was he worried for nothing? The boy could be lying, but that opened up a new line of questions: If the boy was telling the truth, what could have happened to Miss Pam and Sheryl for the boy to look so shabby and to resort to stealing?

    Naive, innocent Sara Ramsey, fell madly in love with bad-boy, Mike Farraday. Despite the negative rumors, Sara, married Mike, and soon became the the target of his drunken rages and erractic behavior. After eight years of physical and mental abuse, Sara, finally realizes that she has to get out. Mike is determined that Sara won't live long enough to escape the hell that he has prepared for her. This story weaves lies with love, treachery with truth and serves up a menu of suspense-spiced with a tablespoon of murder. This story is fiction, but the events are based on true episodes that took place.

    Now forever means something vastly different for the two best friends. Taria just being a college student she never thought she would run into a vampire serial killer or being accused of murder, to becoming a vampire herself. Taria never thought that asking for excitement in her life she would end up with Michael a sexy vampire with deadly secrets but who made her his Queen. Michael has always seen visions, but he never saw Taria coming into his life. The couple is more than just lovers but soulmates who were destined to be together. Michael can feel his power growing as the New Year approaches as he fights whoever attacks his family and friends. He knows that he must protect his people as he takes the throne, but before that can happen, he had to take the Van Allans down. With Taria by his side, Michael knows he can defend and rule the vampire covens, or they would die trying. LaToya never imagined finding someone who loves her enough to let her be herself. She never thought she would have children and now can’t Imagine life without them. LaToya went looking for answers about herself and found that she was more than what she appeared. Quinn with deadly secrets himself found his mate and would never let her go. Finally finding of his own past, he has to find the True Alpha inside if he wants to keep his mate, children, and all wolf shifter packs safe. Enemies are all around the friends who became more. They found allies, friends and more secrets to uncover but before they can move on to their next adventure in their lives, they had to deal with the fact something wants to end the world, and another wants to rule it. It's up to these four to make it right even at the cost of their own lives. They will come to realize nothing lives forever. Will Michael gain the power that belongs to him or will Victor Van Allan finally take it? Will Quinn be able to be the True Alpha of his kind? Will LaToya keep her children safe while learning to use her birth given gifts? Will Taria be able to fulfill her hunter role, help Michael rule the vampire covens, and finally figure out the power that is hidden inside of her? Who will make it in this last installment of Deadly Secrets Brothers That Bite? This story will be best read if you read Deadly Secrets Brothers that Bite 1-4, Desire of the Harvest Moon: The Change, Twice Marked Witches and Wolves first.

    

    God wants you to let go of whatever makes you stop. John Mason launched an all-out attack on mediocrity in his best-selling books "An Enemy Called Average" and "You're Born an Original-Don't Die A Copy". In this book you'll find 52 new nuggets of truth that will break down the barriers to excellence in your life. Think about it... - Don't belittle...be big - Impatience is one big "get-ahead ache" - Bite off more than you can chew - Constantly frustrate tradition with you creativity and imagination - Stay out of your own way - When you're trying to be like someone else, the best you can be is number two - Paths without obstacles don't lead anywhere John Mason's practical principles, scriptural motivation and godly wisdom will put unfulfilled dreams where they belong - out of your life!

    Inspired by the work of Peter Drucker and Jim Collins, Justin Menkes set out to isolate the qualities that make for the 'right' people. Drawing on his background in psychology and bolstered by interviews with accomplished CEOs, Menkes paints the portrait of the ideal executive.In a sense, Menkes's work reveals an executive IQ—the cognitive skills necessary in order to excel in senior management positions. Star leaders readily differentiate primary priorities from secondary concerns; they identify flawed assumptions; they anticipate the different needs of various stakeholders and how they might conflict with one another; and they recognise the underlying agendas of individuals in complex exchanges.Weaving together research, interviews and the results of his own proprietary testing, Menkes exposes one of the great fallacies of corporate life, that hiring and promotion are conducted on a systematic or scientific basis that allows the most accomplished to rise to their levels of optimal responsibility.Finally, Menkes is a passionate advocate for finding and employing the most talented people, especially those who may have been held back by external assumptions.