Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities


Susan Benjamin - 2007
    With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Surviving Your Adolescents: How to Manage-and Let Go of-Your 13-18 Year Olds


Thomas W. Phelan - 1993
    There are times when parents must bite their tongue as their teens push towards independence. Or -- if they sense there is trouble -- there are times when they must take charge. Dr. Phelan gives a step-by-step approach that will help end the hassles and offer concrete solutions.

Perfect Phrases for Managers and Supervisors (Perfect Phrases Series)


Meryl Runion - 2004
    . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.  Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today‘s workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for:  Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment

Organizational Behavior


Fred Luthans - 1977
    Well known author, Fred Luthans is the 5th highest Publisher in Academy of Management Journals, is a senior research scientist with the Gallup Organization, and continues to do research in the organizational behavior area. Organizational Behavior, 11th Edition is ideal for instructors who take a research-based and conceptual approach to their OB course.

Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction


William C. Byham - 1988
    But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.

Tired of Thinking About Drinking: Take My 100-Day Sober Challenge


Belle Robertson - 2019
    If you wake in the morning, plan to quit, and by 6 p.m. you're drinking again, then this book is for you. I'm not only saying that because I wrote the book :) I also knew I was drinking more than I wanted to, and so I did a sober 'trial' to see how things would be different. In this book I walk you through all the things: what to expect, what to do instead, WHY be sober, who to tell and what to say, and I answer a lot of common questions like "how long until the voice in my head stops yelling at me?" Sign up for free daily emails > http://www.tiredofthinkingaboutdrinki... Anonymous support to quit drinking. See you soon :) hugs, Belle xo The e-book extra content that I couldn’t fit into the print edition because of length: Recipe for Banana Bread, recipe for Tiramisu (made without alcohol). And the divine recipe for Fuck You Wolfie Lemonade.

Raising Unselfish Children in a Self-Absorbed World


Jill Rigby - 2008
    Rigby espouses a new goal of parenting: gently bumping children off self-center and teaching them to be unselfish givers instead. Raising Unselfish Children in a Self-Absorbed World dares to revisit the values of compassion, forgiveness, thanksgiving, and unselfishness and insists that we can instill these values in our children. With her encouraging approach, Rigby helps parents realize it's never too late to change their children's point of view and equip them to interact with kindness and respect in a world outside themselves. Teaching concepts, such as developing a passion for compassion, learning to give by forgiving, and filling every day with thanksgiving, Raising Unselfish Children in a Self-Absorbed World offers a new paradigm for parenting—one that educates the heart and teaches moms and dads how to parent with a new end in mind.

Almost a Psychopath: Do I (or Does Someone I Know) Have a Problem with Manipulation and Lack of Empathy?


Ronald Schouten - 2012
    Pathological lying. Manipulation. Lack of remorse. Shallowness. Exploitation for financial gain. These are the qualities of Almost Psychopaths. They are not the deranged criminals or serial killers that might be coined "psychopaths" in the movies or on TV. They are spouses, coworkers, bosses, neighbors, and people in the news who exhibit many of the same behaviors as a full-blown psychopath, but with less intensity and consistency.In Almost a Psychopath, Ronald Schouten, MD, JD, and James Silver, JD, draw on scientific research and their own experiences to help you identify if you are an Almost Psychopath and, if so, guide you to interventions and resources to change your behavior.If you think you have encountered an Almost Psychopath, they offer practical tools to help you: recognize the behavior, attitudes, and characteristics of the Almost Psychopath; make sense of interactions you've had with Almost Psychopaths; devise strategies for dealing with them in the present; make informed decisions about your next steps; and learn ways to help an Almost Psychopath get better control of their behavior.The Almost Effect™ Series presents books written by Harvard Medical School faculty and other experts that offer guidance on common behavioral and physical problems falling in the spectrum between normal health and a full-blown medical condition. These are the first publications to help general readers recognize and address these problems.

1001 Ways to Reward Employees


Bob Nelson - 1994
    The idea? That it’s not a raise that motivates an employee, and it’s not a promotion—what really sparks a person to perform are those intangible, unexpected gestures that signify real appreciation for a job well done. Now, after having worked with thousands of organizations in the years since 11001 Ways to Reward. . . was first published, Bob Nelson presents a second edition packed with hundreds of new ideas and examples of how companies are using rewards and recognitions to boost productivity and keep their valued employees happy. Airplane mechanics are rewarded with balloons and pinwheels. Another manager calls his employees’ mothers and thanks them for raising such industrious children. There are ideas from the offbeat (The Margarita Award) to the company-wide (a quiet room) to the embarrassingly simple (a hand-written thank you note) to the wacky (the Laugh-a-Day challenge) to the formal (a two-week promotion to special assistant to the president). Each section includes no-cost rewards and low-cost rewards, both public and private, making this new edition an indispensable resource for making the person/achievement/reward equation work.

Drop the Pink Elephant: 15 Ways to Say What You Mean...and Mean What You Say


Bill McFarlan - 2003
    Drop the Pink Elephant: 15 Ways to Say What You Mean...and Mean What You Say ...

Therapeutic Parenting in a Nutshell: Positives and Pitfalls


Sarah Naish - 2016
     Suitable for all carers, parents and supporting professionals working with children who have suffered early life trauma. Sarah Naish uses her first hand experience to clearly explain the differences between 'standard' parenting and 'therapeutic' parenting, with case studies and examples of good therapeutic parenting strategies, along with practical applications. Written with the busy parent and supporting professional in mind, this short book provides answers for all those caring for children with attachment difficulties, explaining why we need to parent our children differently, common additional challenges faced by Therapeutic Parents, and the best way to resolve them. The book may be read as a 'stand alone' document, but used in conjunction with the videos and video based courses, it provides a powerful foundation in caring for children who have suffered early life trauma. The author provides essential advice to supporting professionals about overcoming blocked care, and helping Therapeutic Parents to stay connected to their child. This book contributes to the new Level 3 Diploma in Therapeutic Parenting, which will be launched by Fostering Attachments Ltd, (Inspire Training Group) in the Autumn of 2016.

The Pathfinder: How to Choose or Change Your Career for a Lifetime of Satisfaction and Success


Nicholas Lore - 1998
    Through more than 100 self-tests, exercises, and other diagnostic tools, this guide helps readers uncover their natural aptitudes, major interests and values, and ultimate goals. Illustrations.

Hope Rising: How the Science of Hope Can Change Your Life


Casey Gwinn - 2018
    Hope is the most predictive indicator of well-being in a person’s life in all the research done on trauma, illness, and resiliency. Based on nearly 2,000 published studies about hope, including their own research, Casey Gwinn and Chan Hellman call for rising hope to be the focus not only in personal lives, but in public policy in education, business, social services, and every other part of society. Hope is measurable. Hope is malleable. Hope changes lives. Hope Rising provides a roadmap to measure hope in your life, assess what may have robbed you of the power of hope, and then provides strategies to increase hope. It challenges every reader to be transparent and honest about their own stories of struggle and adversity, calls for the end of shame and blame in addressing the struggles of those who have experienced trauma, illness, or abuse, and provides practical ways to increase your Hope score and thrive because of it.

How to Change The Way You Think: Your Journey to Finding Happiness


Amy Sharp
    

Choice Theory: A New Psychology of Personal Freedom


William Glasser - 1998
    William Glasser offers a new psychology that, if practiced, could reverse our widespread inability to get along with one another, an inability that is the source of almost all unhappiness.For progress in human relationships, he explains that we must give up the punishing, relationship–destroying external control psychology. For example, if you are in an unhappy relationship right now, he proposes that one or both of you could be using external control psychology on the other. He goes further. And suggests that misery is always related to a current unsatisfying relationship. Contrary to what you may believe, your troubles are always now, never in the past. No one can change what happened yesterday.