Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations—whether they involve multimillion-dollar deals or improving your next salary offer.What sets negotiation geniuses apart? They are the men and women who know how to:•Identify negotiation opportunities where others see no room for discussion•Discover the truth even when the other side wants to conceal it•Negotiate successfully from a position of weakness•Defuse threats, ultimatums, lies, and other hardball tactics•Overcome resistance and “sell” proposals using proven influence tactics•Negotiate ethically and create trusting relationships—along with great deals•Recognize when the best move is to walk away•And much, much moreThis book gets “down and dirty.” It gives you detailed strategies—including talking points—that work in the real world even when the other side is hostile, unethical, or more powerful. When you finish it, you will already have an action plan for your next negotiation. You will know what to do and why. You will also begin building your own reputation as a negotiation genius.

    Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.--back cover

    Karen communicates with animals in the here and now' as well as those on the Other Side. You never know what the animals will say or who they will bring through. Karen is also an evidential Medium, able to connect with our departed human loved ones with amazing accuracy. Hear the profound and sometimes tearful messages of hope and healing from the spirit world. Read vivid details of what the Afterlife is like, how it feels, what it looks like and what our animals are doing over there right now. Find out why we bond with our animals on a level that exceeds even some of our human relationships. Learn how you can become closer to your own animal companions and discover what your animals are trying to say to you too. Anyone who has loved an animal, lost an animal or had to say goodbye to a dear and devoted friend will find the messages in this book insightful and healing.

    Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn. This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests. Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively. In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities. Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn!

    Actors always ask for notes on their performance, and they will take them from just about anyone. While people in other pursuits tend not to ask for performance ratings, actors demand them. Ron Marasco's Notes to an Actor grew out of the actor's profession-which, the author notes, is such a mysterious art. It is learned by experience, trial and error, and by succeeding and failing.

    You'll be taught each and every step of the influence process-including robust strategies for making change inevitable in your personal life, your business, and your world. You'll learn how to:- Identify a handful of high-leverage behaviors that lead to rapid and profound change.- Apply strategies for changing both thoughts and actions.- Marshall six sources of influence to make change inevitable.Influencer takes you on a fascinating journey from San Francisco to Thailand where you'll see how seemingly “insignificant” people are making incredibly significant improvements in solving problems others would think impossible. You'll learn how savvy folks make change not only achievable and sustainable, but inevitable. You'll discover why some managers have increased productivity repeatedly and significantly-while others have failed miserably.

    This text is a guide to mastering the techniques of persuasion.

    Jim Petersen distills years of counseling and pastoral ministry into an informal volume loaded with practical tips, examples and techniques to practice. His book highlights our cultures courtroomlike communication that often puts people at odds with each other. Most people think they listen well but dont and folks walk away unheard, misunderstood and disconnected. Readers will chuckle in recognition at the tongueincheek but spoton flatbrain theory of emotions. It shows how and why we get upset and confused in tense situations and what to do about it. It lays the practical groundwork to better manage emotionally loaded situations. This book shows communication that works and is equally appropriate for professionals, such as pastors and therapists and for the general public. The ingenious TalkerListener Card gives a takingturn method to end arguing as we know it. It works for couples, business relationships, church listening programs, counselors, group discussions and the family dinner table listening game. Thirty listening techniques will help the reader immediately begin to turn enemies into friends, poor relationships into decent ones and good relationships into better ones. These accessible skills are being used in pastoral counseling classes, counseling offices, church staffs, professional offices, on dates, in corporate board rooms and at kitchen tables around the country .

    In Love Without Hurt, psychotherapist Dr. Steven Stosny explains the many forms of verbally and emotionally abusive relationships so you can identify abuse and why it’s so important to take action to change your relationship-especially because, if you have children, they have become innocent victims of the same abuse. Drawing from the revolutionary techniques of his CompassionPower “boot camp,” this practical program shows you self-healing techniques to help you recover from the pain and abuse, as well as methods for your partner to rewire his anger, resentment, and abusive behavior. Love Without Hurt is an essential guide for ending the cycle of resentment, pain, and abuse and developing a loving relationship.

    An experienced pastor and homiletics professor, Donald Sunukjian provides budding pastors with wise counsel that is sure to stay with them throughout their ministries.

    Here and there a mouth hangs open as the kids engage the story of Boaz and Ruth with the kind of enthusiasm usually reserved for their new Xbox 360. Isn’t that what you want as a Sunday school teacher? You long to reach your kids on Sunday in a way that actually makes a difference in their lives on Monday. But how? A new book of crafts and activities? Nope. Fifty new conversation starters for kids and leaders? Nuh uh. One more booklet of reproducible coloring sheets? Don’t even. How about a book jam-packed with techniques and creative methods that lead to truly transformational teaching … the kind that leaves kids living life differently on Monday as a result of their time with you on Sunday. The Fabulous Reinvention of Sunday School is an indispensable guidebook to transformational teaching in children’s ministries of every size and setting. Create excellence for kids through four ministry-rocking values. Unleash fabulous and powerful techniques that lead to unforgettable teaching moments. Consult a veritable handbook of twenty creative methods that bring any Bible story to life. Designed with whimsical quirkiness and written with humor and passion, this book will transform the way you—and your kids—experience the life-changing potential of Sunday school.

    This title is for any business person who wants to increase the impact of their business reports, presentations and information.

    Throughout the book, master teacher Joe Paprocki shares the wisdom he has gleaned in two decades as a catechist, high school teacher, and religious educator. Employing the metaphor of a homeowner's toolbox, Paprocki explains how a new catechist is like a do-it-yourself builder who needs the right collection of tools to do the job; he then explains what the tools are, what they can do, and how to use them skillfully and effectively.   Also available in Spanish! La caja de herramientas del catequista

    Woven throughout the book are many stories to illustrate and support the theory that animal communication isn’t something that you do or need to learn . . . it just is.By tuning in telepathically, Joan Ranquet has helped thousands of people and animals deepen their connections with each other, resolve behavioral problems, assist in the process of death and dying, and examine issues surrounding illness and accidents.Many of the situations that are dealt with throughout the book are actually people-perception problems rather than stories of an ill-behaved dog, cat, horse, bird, or other pet. Communication with All Life illustrates how to move past the emotional patterns that create unwanted behavior and ultimately demonstrates that animal companions give humans the opportunity to enact leadership and responsibility in their thoughts and feelings to ensure harmony at home.

    Included are contributions from fifty international journalists, including Dexter Filkins, The New York Times correspondent who won widespread praise for his coverage of Fallujah; Rajiv Chandrassekaran, author of Imperial Life in the Emerald City; Anthony Shadid of the Washington Post, who won the Pulitzer Prize for his war coverage; Richard Engel of NBC; Anne Garrels of NPR, and other star reporters from both the print and broadcast world, not to mention their translators, photo journalists, and a military reporter. All come together to discuss the war from its beginning on, and they hold back nothing on the violence they faced—Farnaz Fassihi of the Wall Street Journal talks about her near–kidnapping by "five men with AK–47s" chasing her car. ("I kept thinking, 'This is it.'") Nor do they hold back discussing how this impacted their work—British reporter Patrick Cockburn of The Independent notes that "One had to spend an enormous amount of time thinking about one's own security," and NPR reporter Deborah Amos observes that it was even more complicated for women: "As time went on we had to dress as Iraqi women, in the most conservative costumes Iraqi women would wear." But perhaps the most fascinating—and chilling—observation is that most saw a disaster in Iraq unfolding long before they were allowed to report it. As Jon Lee Anderson of The New Yorker puts it, various governmental authorities and the media's own fears combined "to keep bad news away from the public," an observation supported by over 21 stunning, full–color photographs—many of which have never been published before due to such censorship. Collected by the editors of America's most prestigious media monitor, the Columbia Journalism Review, such revelations make Reporting Iraq a fascinating and unique look at the war, as well as an important critique of international press coverage.

    Pub Date: 08 2007 Pages: 288 Publisher: John Wiley Since his 1990 the Landmark book Overcoming Organizational Defenses Chris Argyris has extensively researched and written about how well-meaning smart people create vicious Cycles of Defensive Behavior to protect themselves from embarrassment and threat. In Discussing the Undiscussable. Bill Noonan enlivens the scholarly work of Chris Argyris through the use of reflective exercises and easy-to-read chapters that illuminate the basic human experience endemic to the creation of defensive routines. This book offers hope for altering organizational defensive routines by leveraging the greatest opportunity for change-the way we think and act.Discussing the Undiscussable provides a set of practical how to do exercises for detecting. surfacing. and discussing organizational defensive routines in a safe and productive way....

    Goodman’s expressive watercolors not only act as an archive of interior design for the second half of the 20th century, but also provide a glimpse into the artist’s unique ability to infuse a depiction of domestic space with a sense of drama and emotion second only to being there. In addition to making art based on the interiors, Goodman painted studies for rooms-to-be, creating the beautiful plans on which the rooms themselves would be based. Jeremiah: A Romantic Vision is a 208-page retrospective of Goodman’s career, with over 80 plates of Goodman’s work, photos and ephemera from his life, and reflections from Goodman himself. Over the span of his career, Goodman has made renderings of the homes of such influential icons as President Ronald and First Lady Nancy Reagan; legendary theatre personas Mary Martin, Sir John Gielgud, and Richard Rodgers; Baron and Baroness Philippe de Rothschild; jewelry designer Elsa Peretti; Greta Garbo; Cecil Beaton; Betsy Bloomingdale; the Duchess of Windsor; fashion designers Elsa Schiaparelli and Bill Blass; Vogue editor-in-chief and fashion icon Diana Vreeland; interior designers Billy Baldwin and Mario Buatta; and famed photographer Bruce Weber; in addition to illustrating rooms for House and Garden, The New York Times Magazine, Harper’s Bazaar, and Interior Design, a publication for which Goodman illustrated each month’s cover for 15 years. With an introduction by playwright Edward Albee, Jeremiah: A Romantic Vision offers a rare look at a true life of grandeur.

    Authors David Sue and Diane Sue provide you with the best practice strategies for working effectively with your clients using an approach that recognizes and utilizes each client's unique strengths, values, belief systems, and environment to effect positive change. Numerous case studies, self-assessment, and critical thinking examples are included.

    Written by contemporary artist and instructor Margaret Krug with today’s artist in mind, An Artist’s Handbook is just that, complete with demonstration photographs, taken especially for this book, showing the materials and techniques described in action. The lively text demystifies a variety of historical and contemporary techniques, from the selection of media, preliminary sketching, and the preparation of canvas to fresco, oil, tempera, encaustic, and acrylic painting. Copious color art reproductions serve as both models and inspiration; along with her general instructions, Krug adds basic exercises for the reader to encourage and emphasize the value of independent exploration of media. This is the only “materials and techniques” book the contemporary artist and student will ever need.

    Through revealing, behind-the-scenes anecdotes and practical exercises, the veteran character actor guides readers through his unique, direct approach to recognizing and understanding human behavior, leading actors to discover and demonstrate the specific, individual humanity in every character. The broad scope of Hoffman's experiences has given him a special perspective that simplifies, demystifies and illustrates, in specific and easily understandable terms, the acting experience, not in theory, but as it is practiced at the highest levels of the industry. Includes: 100 specific questions and answers from Hoffman's acting classes * Fifteen production photographs of Hoffman's work in scenes from select films and plays.

    In this follow-up to Take Charge of Your Mind John Selby presents his 4-step Listening With Empathy mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.

    The 34 papers cover topics ranging from the DNA and skeletal evidence for modern human origins in Africa, through the archaeological evidence for the emergence of distinctively 'modern' patterns of human behaviour and cognition, to the various lines of evidence for the geographical dispersal patterns of biologically and behaviourally modern populations from their African origins throughout Asia, Australasia and Europe, over the past 60,000 years.

    . . . When you hear a word, its frame is activated in your brain. . . . In politics our frames shape our social policies. . . . Because language activates frames, new language is required for new frames.”—George LakoffFor decades, the powerful communications machine of the conservative movement has controlled our national political discourse. One of the biggest obstacles to progressive victory has been seeing what American political speech looks like when it is not “framed” by the Republican noise machine.Framing the Debate: Famous Presidential Speeches and How Progressives Can Use Them to Change the Conversation (and Win Elections) is about unleashing the power of communication in contemporary progressive politics. The book presents fifteen key speeches by American presidents—George Washington, Thomas Jefferson, Abraham Lincoln, Theodore Roosevelt, Woodrow Wilson, Franklin Roosevelt, Harry Truman, Dwight Eisenhower, John F. Kennedy, Lyndon Johnson, Richard Nixon, Jimmy Carter, Ronald Reagan, Bill Clinton, and George Bush—in order to define the big ideas and images—the “frames”—that each speech evokes to show how those framing techniques can be applied to today’s political debate in order promote a progressive perspective.An essential book in today’s political climate, Framing the Debate will be instrumental in helping to reshape progressive political language and rhetoric.An expert on speeches and messaging, Jeffrey Feldman is the editor in chief of the influential political blog Frameshop (www.frameshopisopen.com). He also has a weekly segment on The Thom Hartmann Show on Air America, and travels the country offering seminars on language and progressive politics.

    In the field of conflict resolution, conflict coaching is the only process that has emerged which allows resolution methods to work on a one-on-one basis. Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication.Rooted in research and theory, the text is organized into three sections, Introducing Conflict Coaching, Conducting Conflict Coaching, and Integrating Conflict Coaching, and offers a practical model for coaching. It is a useful volume for students and practicioners in a range of academic disciplines including communication, alternative dispute resolution/conflict resolution, business, education, law, psychology, sociology, and social work.

    It's also a mine of information, from the essential to the arcane, from the useful to the things you never realized you needed to know. The hundreds of new and expanded entries include an authoritative section on editing for the web, where the Guardian has an international readership of millions. Wise and witty, irreverent and informed, Guardian Style is an essential guide to the use of good English.

    All of his books have been number one best sellers on Amazon.com, including Customer Satisfaction is Worthless, Customer Loyalty is Priceless, The Patterson Principles of Selling, and his latest best-selling books The Little Red Book of Sales Answers, The Little Black Book of Connections, and The Little Gold Book of YES! Attitude. Jeffrey's books have sold millions of copies worldwide. Jeffrey gives public and corporate seminars, runs annual sales meetings, and conducts live and Internet training programs on selling and customer loyalty. He has presented an average of 120 seminars a year for the past ten years.

    More than 100 hands-on exercises complementing the 48 classic essays by great peacemakers in the Class of Nonviolence.

    Today in the United States, the average viewer can choose from hundreds of channels, including several twenty-four hour news channels. News is on cell phones, on iPods, and online; it has become a ubiquitous and unavoidable reality in modern society. The purpose of this book is to examine systematically, how these differences in access and form of media affect political behaviour. Using experiments and new survey data, it shows how changes in the media environment reverberate through the political system, affecting news exposure, political learning, turnout, and voting behavior.

    Edward Alwood, a former news correspondent, describes this remarkable story of conflict, principle, and personal sacrifice with noticeable

    Consumers are deluged by messages with different purposes to inform, to persuade, and to entertain. This plethora comes to us courtesy of a variety of resources that are increasingly fragmented by advances in technology. With more communication to sift through, it has never been more important to make this communication clear. Don't let the size of this little book fool you. The 4Cs of Truth in Communications presents a remarkably straightforward and easy to apply framework for creating, presenting, and evaluating effective communication. The simple yet powerful framework will help you recognize, organize, and evaluate stand-out effective communication. Whether it's a television program, a package graphic, a brand logo, a political speech, or even an email message, this model gives you an essential communications pocket guide. After you learn how to navigate the 4Cs, you can be confident that your marketing efforts will cut through to true communication clarity.

    

    These selections represent the all-time best the Pfeiffer Annuals and Handbooks have to offer on the topic. The Pfeiffer Book of Successful Managing Conflict Tools Provides articles that offer timeless advice for dealing and classifying organizational conflict Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization

    Vail . Theodore Newton Vail (1845 1920) was an influential telephone industrialist in America. A straightforward and factual account of one of America s most successful industrialists, this volume constitutes a must-read for aspiring entrepreneurs, and would make for a worthy addition to any collection. Contents include: The Day of the Pioneers, A Little Boy From Ohio, School Days, The Fascination of the Wires, A Young Man in New York, A Young Man Goes West, The Diary Comes to an End, Back to the Wires, A New World to Conquer, Building a New Home, The Way of the Mails, Reforming the Railway Mails, etcetera. Many vintage texts such as this are becoming increasingly rare and expensive, and it is with this in mind that we are republishing this volume now, in an affordable, modern, high-quality edition. It comes complete with a specially commissioned new biography of the author."

    Hold On, You Lost Me offers an easy-to-implement 8-step methodology to create training suitable for all audiences from a small work team to a class of 50. Use this book to drive the gold standard of learning and presentations - increase performance and understanding on the job

    From the founder of the renowned Verbal Judo Institute!What you say and how you say it critically impacts the outcome of your contact with people...be it subjects on the street or officers in your agency.- Discover the linguistic structures and strategies that made Verbal Judo so popular!- Learn to apply both the art and science of using words & phrases to lead, persuade, clarify, diffuse...and generally navigate nearly any situation.- Become a solid, respected and highly effective leader!Effective Communication Makes Effective LeadersLearn...- 3 key leadership ingredients- Behavior correction skills- Real lessons from the field- How to avoid ego errors- Communication profiling- The true power of listening

    It's time to learn With this easy-to-use, easy-to-understand guide, you will: Learn key business vocabulary and how to use it confidently Be able to reference critical terms from all areas of business Locate more than 1,000 clear definitionsSet up in dictionary style, "Business Words You Should Know" features not only definitions, but also offers sample sentences and similar terms for each entry, as well as lists of acronyms and common business concepts. Whether you're looking for a job or are already in the thick of today's challenge business environment, you'll speak the language of the pros in no time

    This book brings together people who do both. The authors or subjects of these studies are of diverse national, religious, and ethnic backgrounds. What they have in common is a connection to Morocco. It is from this shared space that they draw on personal stories, fieldwork, and literary and linguistic analysis to provide a critical, socially reflexive response to the conceptions of culture, identity, and mobility that animate debates on migration and cosmopolitanism. On the trail of the Bedouin or Europe's new nomads and of Zaccarias Moussaoui Places We Share explores the relationship of mobility to subjectivity, and how physically moving can be a way of escaping the stigma of being an immigrant. Reading Rushdie, listening to Moroccan women converse in the UAE, or examining how the experience of serial migration can shape comparative ethnography we become more aware of how moving pushes us up against the limits of global experience. These limits must be recognized. They can be positively embraced to develop new ways of conceiving of ourselves, the world and our connections to others.

    Douglas Walton provides an introduction to basic concepts, tools and methods in argumentation theory and artificial intelligence as applied to the analysis and evaluation of witness testimony. He shows how witness testimony is by its nature inherently fallible and sometimes subject to disastrous failures. At the same time such testimony can provide evidence that is not only necessary but inherently reasonable for logically guiding legal experts to accept or reject a claim. Walton shows how to overcome the traditional disdain for witness testimony as a type of evidence shown by logical positivists, and the views of trial sceptics who doubt that trial rules deal with witness testimony in a way that yields a rational decision-making process.

    The end result being... -Finding more of the right prospects & making them clients faster. -Creating a fundamental, radical shift in the traditional buyer-seller dynamic. -Increasing retention & maximizing the human potential of your people. Tom Batchelder specializes in coaching progressive business leaders in the areas of sales excellence and life success. He has over 17 years experience in sales, management, entrepreneurship, and coaching. Working with Fortune 500(R) organizations and emerging small businesses, tom helps clients control their sales process, shorten selling cycles and effectively increase profit margins.