Book picks similar to
Service Agreements: A Management Guide by Van Haren Publishing
study
business-models
it-help-service-desk
management
Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
Clayton M. Christensen - 2004
Yet these beliefs are largely based on guesswork and incomplete data and lead to costly errors in judgment. Now, internationally renowned innovation expert Clayton M. Christensen and his research partners Scott D. Anthony and Erik A. Roth present a groundbreaking framework for predicting outcomes in the evolution of any industry. Based on proven theories outlined in Christensen's landmark books The Innovator's Dilemma and The Innovator's Solution, Seeing What's Next offers a practical, three-part model that helps decision-makers spot the signals of industry change, determine the outcome of competitive battles, and assess whether a firm's actions will ensure or threaten future success. Through in-depth case studies of industries from aviation to health care, the authors illustrate the predictive power of innovation theory in action.
Organizational Behavior
Stephen P. Robbins - 1983
Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.
The Game-Changer
A.G. Lafley - 2008
. . whether you’re running an entire company or in your first management job.Over the past seven years, Procter & Gamble has tripled profits; significantly improved organic revenue growth, cash flow, and operating margins; and averaged earnings per share growth of 12 percent. How? A. G. Lafley and his leadership team have integrated innovation into everything P&G does and created new customers and new markets. Through eye-opening stories A. G. Lafley and Ram Charan show how P&G and companies such as Honeywell, Nokia, LEGO, GE, HP, and DuPont have become game-changers. Their inspiring lessons can help you learn how to:• Make consumers and customers the boss, not the CEO or the management team• Innovate to grow a mature business• Develop higher growth, higher margin businesses • Create new customers and new markets • Revitalize a business model• Reach outside your own business and tap into the abundant brainpower and creativity of the world • Integrate innovation into the mainstream of your managerial decision making • Manage risk• Become a leader of innovationWe live in a world of unprecedented change, increasing global competitiveness, and the very real threat of commoditization. Innovation in this world is the best way to win—arguably the only way to really win. Innovation is not a separate, discrete activity but the job of everyone in a leadership position and the integral, central driving force for any business that wants to grow organically and succeed on a sustained basis.This is a game-changing book that helps you redefine your leadership and improve your management game.
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Michael Treacy - 1995
Once powerful companies that haven’t gotten the message are faltering, while others, new and old, are thriving. In disarmingly simple and provocative terms, Treacy and Wiersema show what it takes to become a leader in your market, and stay there, in an ever more sophisticated and demanding world.
Contemporary Orthodontics
William R. Proffit - 1986
Line drawings and more than 1,000 new color images illustrate concepts more clearly than ever. This book includes detailed information on diagnosis, treatment planning concepts, related problems or controversies, and current treatment procedures, including the role of orthodontics in comprehensive treatment of patients with multiple problems.A NEW full-color design includes a total of more than 1,400 clinical photographs and illustrations.Application of the soft tissue paradigm to modern orthodontic diagnosis and treatment planning.Critical evaluation of controversies in treatment approaches and treatment timing.NEW information on the use of cone beam CT for 3-dimensional evaluation of dental and facial dimensions and relationships, and 3-D superimpositions to evaluate treatment response.Problem-oriented treatment planning, with use of digital technology to develop a database that can feed through to the treatment plan.Updated content on biomechanics to help you plan efficient use of modern orthodontic appliance systems.NEW skeletal anchorage techniques using bone anchors and mini screws.Chapters on adult treatment featuring the sequencing of multidisciplinary treatment, the new approach to lingual orthodontics, and a discussion of surgical vs. orthodontic treatment options.Full-color design includes hundreds of clinical photographs and illustrations with brighter, more engaging text and more demonstrative figures.Diagnosis and treatment planning chapters are revised to consider new paradigms to teach students and orthodontists how to apply the results of current research to their practice and treatment plans.Current technologies and advances in contemporary treatment provide clinicians with ways to make treatment planning and execution more efficient.Updated content on biomechanics gives clinicians ways to plan appropriate orthodontic appliance systems through which mechanotherapy is delivered using principles of forces.Updated information on mechanical devices, such as transplants, transpositions, implants, and temporary anchorage using mini screws, provide an understanding on how these devices can affect orthodontic treatment and what is available on the market to improve treatment outcomes.Appliance chapters have been condensed to reflect only the most useful and contemporary materials.Chapters on treatment for adults have been rewritten to include new concepts in periodontics and new clinical cases with predictions and outcomes and discussion of surgical vs. orthodontic treatment options.Early treatment chapters have been consolidated and new research included in the reorganization of content to make it consistent with the best data available in the literature.Every section of the book begins with a section opener to outline the main concepts discussed in that section.
Understanding Michael Porter: The Essential Guide to Competition and Strategy
Joan Magretta - 2011
The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, providing the first concise, accessible summary of Porter’s revolutionary thinking. Written with Porter’s full cooperation by Joan Magretta, his former editor at Harvard Business Review, this new book delivers fresh, clear examples to illustrate and update Porter’s ideas.Magretta uses her wide business experience to translate Porter’s powerful insights into practice and to correct the most common misconceptions about them—for instance, that competition is about being unique, not being the best; that it is a contest over profits, not a battle between rivals; that strategy is about choosing to make some customers unhappy, not being all things to all customers.An added feature is an original Q&A with Porter himself, which includes answers to managers’ FAQs.Eminently readable, this book will enable every manager in your organization to grasp Porter’s ideas—and swiftly deploy them to drive your company’s success.
Advertising and Promotion: An Integrated Marketing Communications Perspective
George E. Belch - 1997
It includes very comprehensive coverage of Agency issues and creative work and how it is related to the IMC mix. The authors understand that marketers must look beyond traditional media in order to achieve success. In order to best communicate with consumers, advertisers must utilize a myriad of tools (advertising, public relations, direct marketing, interactive/Internet marketing, sales promotion, and personal selling); Belch/Belch is the first book to reflect the shift from the conventional methods of advertising to the more widely recognized approach of implementing an integrated marketing communications strategy. The text underscores the importance of recognizing that a firm must use all promotional tools available to convey a unified message to the consumer. The integrated marketing communications perspective (the theme of the text) catapults the reader into the business practices of the 21st century.
Michael O'Leary: A Life In Full Flight
Alan Ruddock - 2007
He transformed Ryanair from a loss-making joke of an Irish carrier into one of the most valuable airlines in the world, and in the process he has revolutionized the very nature of commercial aviation. In this, the first biography of O'Leary, Alan Ruddock portrays the man in three dimensions and examines the business miracle - often talked about but poorly understood - that O'Leary has wrought.'Ruddock's fast-paced retelling of Ryanair's rise and rise confirms O'Leary's insistence that his success has little to do with the management maxims of business gurus and everything to do with graft and ruthless attention to detail' Observer'Probably the definitive Ryanair story ... a good read' Sunday Independent'The fullest and most accurate picture of O'Leary to date' Irish Daily Mail'Unlike previous books which simply chart the growth of the airline, this one is bound to get under O'Leary's skin because it reveals a great deal about his hugely driven character' Irish Independent'Ruddock is good on the flavour of the man, a bundle of energy whose two favourite words start with an F and an S (they aren't flower and sugar)' Irish Examiner
Project Management: The Managerial Process
Erik W. Larson - 2005
It focuses on how project management is integral to the organization as a whole. The 5th edition reflects the latest changes found in the practice. Other texts discuss the topics covered in this text but they do not view oversight as the project manager's operating environment, as does Larson/Gray. Resumes of managers will soon be primarily a description of participation in and contributions to projects.