In doing so, these otherwise well-intentioned leaders are working harder than they should while not getting all they could out of their teams.Lead Inside the Box gives leaders a way to get the best out of their teams by focusing their energy where it will make the biggest difference. It teaches leaders how to:Figure out where they are currently investing their time and energy across their teamsIdentify the unique leadership needs of each team memberMake smarter decisions about how and where to invest their time and energy to get the best results out of everyoneThrough simple frameworks brought to life with stories from the trenches, leaders will be able to see their own teams--and themselves--from a new perspective. Paradoxically these methods will enable leaders to improve their team's performance exponentially while expending half the effort.

    This book contains specific, carefully formulated psychological tactics that can be applied to any business situation, with any person. This book offers readers the opportunity to use the most important psychological tools governing human behavior, not just to level the playing field, but to create an automatic advantage in today's business world. The book will arm the reader with the tactics to: * Get back any customer you've lost. * Find out who in your company is loyal to you and who is not. * Get any group of people to get along and work as a team. * Turn a lazy worker into an ambitious go-getter. * Fire anyone easily, without an argument or even a difficult conversation. * Dilute the impact of negative publicity quickly. * Collect money owed, no matter how long it's been overdue. * Inspire your client, colleague, or boss to go along with your idea or plan. * Manage the unmanageable-get any employee to fall in line with the company line.

    From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world's leading body language experts shows you how to make it work for you. Busting some of the biggest body language myths, Phipps shows how to read other people's body language and to use yours to succeed in business and life.Loaded with practical tips, this book covers everything you ever need to know about body language, in a variety of business situations: GreetingsMeetingsPartingsPresentationsNegotiationsMotivationDeceptionManagingInterviewingDisciplining

    Aimed at undergraduate/MBA-level courses in business ethics in the departments of philosophy or business, this comprehensive text provides a balanced and up-to-date treatment of some of the most prominent issues of business ethics.

    The only classroom-based integrated study system for professional certification gives you complete coverage of all objectives for the PMP exam, hundreds of practice exam questions, and hands-on exercises. The CD-ROM features full practice exam software with interactive tutorials and lab simulations, plus an adaptive test engine.

    During this unfathomably grueling expedition, they will face every manner of threat, from sharks, crocodiles, and bandits to stormy seas, malaria, and their own mortality all in search of a deeper connection to Mother Nature and the indigenous people who revere her most.This is a tale of adventure, sacrifice, and physical endurance that will leave you breathless with excitement, mourning for our heroes’ losses, and cheering their successes. The evocative, gripping narrative coupled with countless, award-worthy photographs makes this a must-read for those who love travel, outdoor adventure, and the exploration of other cultures. But most of all, it's for the dreamers who've been told they can't, and stubbornly refuse to listen.

    Blending theory with practice, this book provides applied advice.

    In this fun, illuminating parable, we follow Charlie the Seagull as he learns that the secret to being a successful boss lies in a deeper understanding of what management really is and how our actions are perceived by those around us.

    Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability by strategically acknowledging employee effort. How is it done? The deceptively simply answer: with carrots.

    The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. In Right Away and All At Once, Brenneman takes what he’s learned from turning around or tuning up many businesses?including Continental Airlines and Burger King?and distills it into a simple, clear, 5-step roadmap that anyone can follow. His 5 steps teach you how to prepare a succinct Go Forward plan, build a fortress balance sheet, grow your sales and profits, choose all-star servant leaders, and empower your team. For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But ten years ago he realized that he could apply these same business principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life?faith, family, friendship, fitness, and finance?into consideration. Brenneman’s inspiring examples, from both his business and life, demonstrate the astounding effects these 5 steps can have when you apply them right away and all at once.

    It’s helpful for learning Agile and Scrum, and also for a basic preparation for the PSM I exam (Professional Scrum Master level 1). It can also act as a simple reference for Scrum practitioners.

    "The Powell Principles " outlines the decision-making habits, success strategies, and leadership philosophies of Secretary of State Colin Powell, and provides fascinating examples of how Powell has used them to overcome numerous obstacles in his climb to the top. Filled with insights that are refreshingly honest, this concise, powerful book reveals how you can dramatically improve your leadership skills and achieve unmatched levels of professional success, while inspiring others to extraordinary performance.

    Internationally-beloved Buddhist teacher Thich Nhat Hanh's down-to-earth teachings challenge our conventional ways of looking at dying, and show us the gentle path to healing and transformation.This book offers guidance on how to work through the storm of emotions surrounding the death of a loved one and offers simple but powerful practices--starting with mindful breathing and mindful walking--that can help us. The book is rounded out by concrete ways to help us reconcile with death (and loss), feel connected to our loved one long after they have let go of their physical form, and transform our grief into joy.

    I hope this book will speak to a range of women, and men actually, I hope it will make people laugh, but more importantly I hope it will open people's eyes to the fact that we've got a lot to do if we want to make growing up in a good and kind world a possibility for our daughters.’In her series of open letters, Em Clarkson addresses all manner of subjects and absurdities that impact on our modern-day lives. She unpicks the validity of notions such as ‘the thigh gap’; writes a letter to the cellulite on her upper thigh; questions the merciless quotidian scrutiny of the Daily Mail; ponders the etymology of the term ‘plus size’; considers our unshakeable obsession with dieting and assesses why some of us are still crying in changing rooms. Writing with gumption, fearlessness and sharp wit, CAN I SPEAK TO SOMEONE IN CHARGE? is a window into the ridiculous ideologies and the remarkable expectations that shape women’s lives today.

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.