Book picks similar to
The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke
non-fiction
business
great-brands
soderquist-center
Ethics in Information Technology
George W. Reynolds - 2002
This book offers an excellent foundation in ethical decision-making for current and future business managers and IT professionals.
Schiit Happened: The Story of the World's Most Improbable Start-Up
Jason Stoddard - 2014
From afar, it looks like they did it with ease...but the truth is much more complicated."--InnerFidelityFor everyone who didn't win the venture capital lottery,or everyone who wasn't born with a trust fund,for everyone who doesn't have rich relatives...This is the story of how real start-ups work. This is how to turn a dream into a multimillion dollar business—without selling out, without spending a mint on marketing, and without losing your sense of humor.Meet Schiit Audio, a company born in a garage that went on to change the face of high-end personal audio—challenging the idea that everything must be made in China, rejecting old ideas about advertising and social awareness, and forging our own unforgettable brand. This is our (improbable) story.Here’s to your own stories—and your success!
Leadership Passages: The Personal and Professional Transitions That Make or Break a Leader
David L. Dotlich - 2004
The good thing about these passages is that they're predictable, and with proper preparation, leaders not only can survive them to become stronger but can use these experiences to enhance their leadership, compassion, and effectiveness. This book lays out thirteen specific "leadership passages" based on research, interviews, and coaching of senior executives in such well-known companies as Johnson & Johnson, Novarits, Intel, GE, and Bank of America. For each passage, the authors describe what to expect, how the passage constitutes a choice point, and what effective leaders do to navigate and grow from the challenge. Some of the passages include: moving into a leadership role for the first time, dealing with significant failure for which you are responsible, derailing/losing your job, being acquired/merging, losing faith in the system, understanding the importance of children, family and friends, and personal upheavals such as divorce, illness, and death. The authors provide a wealth of practical tools and techniques to improve your leadership, along with real-life examples from recognizable leaders and breakthrough ways in which companies can use the concept of leadership passages to grow talent.
Sacred Pace: Four Steps to Hearing God and Aligning Yourself With His Will
Terry Looper - 2019
At just thirty-six years old, Terry Looper was a successful Christian businessman who thought he had it all—until managing all he had led to a devastating burnout. Wealthy beyond his wildest dreams but miserable beyond belief, Terry experienced a radical transformation when he discovered how to align himself with God’s will in the years following his crash and burn.Sacred Pace is a four-step process that helps Christians in all walks of life learn how toslow down their decision-making under the guidance of the Holy Spirit,sift through their surface desires and sinful patterns in order to receive clear, peace-filled answers from the Lord,gain the confident assurance that God’s answers are His way of fulfilling the true desires he has placed in their hearts, andgrow closer to the One who loves them most and knows them best.This book is not another example of name-it-and-claim-it materialism in disguise. Instead, it walks readers through the sometimes-painful process of “dying to self” in their decisions, both big and small, so that they desire God’s will more than their own.
If You Can't Wholesale After This: I've Got Nothing For You..
Todd M Fleming - 2017
It's the first book in the "I've Got Nothing For You.." series. This series of books aims to guide you through the process of becoming financially free through real estate investing. If You Can't Wholesale After This was written for people who are fed up with the traditional "rat race" style of living and want to create a new way of living no matter if you have ever been involved in real estate or have any money of your own. This book will guide your mind and actions to building massive wealth step by step. Todd himself completed his first deal with only $11 in his checking account. He believes that anyone can build financial freedom by changing their mindsets and improving their daily habits. This book will change the way that you think about money and the way you think about the opportunity surrounding you each and every day. This book will inspire you to begin your own real estate business and provide a living for your family that you only dreamed of previously.
The Royal W.E. Unique Glimpses of the Duke and Duchess of Windsor
Victoria Martinez - 2011
The truth is: politics and innuendo clouded that story from the very beginning, with the result that few people really understand who The Duke and Duchess of Windsor were and what forces propelled them to their infamous fate. The Royal W.E. examines the individual and intertwined lives of Wallis and Edward – or “W.E.” as they referred to themselves – and provides readers with unique glimpses of the real people, as opposed to the sensationalized characters, that were The Duke and Duchess of Windsor. Through careful study of more than 75 years of rhetoric and scholarship, Victoria Martínez takes on the most controversial charges lodged against the couple (Was Wallis a hermaphrodite? Were the Duke and Duchess Nazi sympathizers?) with candor and evenhandedness. In analyzing the early lives of Wallis and the ex-king and their later relationships with other members of the Royal Family, her approach is to deal with all parties as human beings, whose true faults – though significant – were far less sinister than history has led us to believe. Ms. Martínez also addresses the ever-popular subject of the Duchess’s jewels, including new research on the famous 1946 Ednam Lodge jewel heist to dispel the long-held rumors that the Duke and Duchess committed jewel theft and insurance fraud. The subjects in this book are not always mainstream, well-known, or even consistent with “popular” opinion, and the objective is not to make anyone “like” the couple. Instead, readers will find refreshingly honest and accurate portrayals of W.E. that will help them understand the real people behind the myth and hype. “Prejudice and preconception are difficult things to set aside, particularly after so many years of negative stories and sordid rumor, but I think readers here will discover an alternative and convincing look at the Duke and Duchess of Windsor. I am sure they would approve and perhaps, just perhaps, the future may be a little bit kinder to Edward and Wallis because of the efforts of people like Ms. Martínez.” -Greg King, author of The Duchess of Windsor: The Uncommon Life of Wallis Simpson
Ruthless: A Memoir
Jerry Heller - 2006
In the battle of his life over the ragingly successful music label he had helped found, Ruthless Records, Heller had seen death threats, strong-arming, and beatings. Now the violence had come home when his enemies burglarized his house, jacked his Corvette, and left behind this sneering piece of graffito.Heller didn't get mad; he got even. "Ruthless" tells the explosive story of Jerry Heller's alliance with Eric Wright, aka Eazy-E, one of the legends of rap music and a founding member of N.W.A., "the world's most dangerous band." As a longtime music industry superagent, Heller had the skill and insight necessary to guide N.W.A.'s cometlike rise to the top of the charts. Along the way there were raucous nationwide tours, out-of-control MTV pool parties, and X-rated business meetings. Heller held on through the brutal shocks and reversals of the Ruthless Records era, which saw the label being targeted by the FBI, and its principal artists locked in bitter conflict, until a final turnaround placed Ruthless at the top of the heap once more. Always in the middle of the whirlwind were Jerry and Eazy, an odd-couple pairing that represents one of the deepest and most appealing stories in American music.You don't have to be an N.W.A. fan to love "Ruthless," Heller turns the music industry inside out, exposing its strange logic and larger-than-life personalities. "Ruthless" provides keen insight into the popular music scene, with an unforgettable portrait of its rollicking excesses, life-churning drama, and multimillion-dollar highs.
Who Will Do What by When?: How to Improve Performance, Accountability and Trust with Integrity
Tom Hanson - 2005
Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams
Not Everyone Gets A Trophy: How to Manage the Millennials
Bruce Tulgan - 2015
How to Win Customers and Keep Them for Life
Michael LeBoeuf - 1988
Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc."An invaluable, easy-to-follow blueprint for winning, serving and keeping customers...This book is a must for any business." --Jere W. Thompson, President and CEO, The Southland CorporationMichael LeBoeuf, one of the nation's foremost business consultants, presents a hard-hitting, action-ready rewards-and-incentives program for creating a winning sales team. This classic no-nonsense guide is completely revised and updated for today's computer-driven world. It contains everything you need to know about successful selling and--most important of all--how to win customers for life."I've always believed that it's a mistake to separate selling, managing and service from each other. How to Win Customers and Keep Them for Life is an easy-to-follow guide for putting them together with great results." --Ed Flanagan, President, Sales Marketing Executives--Greater New York
The Last Temptation of Rick Pitino: A Story of Corruption, Scandal, and the Big Business of College Basketball
Michael Sokolove - 2018
The invitees were city's gentry - horse breeders, bourbon distillers, partners at big law firms, the state's governor, Matt Bevin, and its most powerful politician, Senate Majority Leader Mitch McConnell. One month later, the FBI revealed that it had reached the endgame of a sprawling investigation of large-scale corruption involving Adidas, Louisville and a host of other colleges, in which large payments were laundered from Adidas through a network of coaches and fixers to athletes and their families to induce them to go to Adidas-branded college programs. In short order, Hall of Fame basketball coach Rick Pitino (salary: $8 million) and athletic director Tom Jurich were fired, and fear and trembling swept through the world of bigtime college athletics. Because there is another shoe, as it were, and it will fall.In THE LAST TEMPTATION OF RICK PITINO, Michael Sokolove lifts the rug on the Louisville scandal and places it in the context of the much wider problem, the farce of amateurism in bigtime college sports. In a world in which even assistant coaches can make high-six and seven-figure salaries, as long as they keep the "elite" athletes coming in, shoe deals can reach into the nine figures, and everyone is getting rich but the players, can it be surprising that unscrupulous parties would pay athletes, creating in effect a black market in young men, a veritable underground railroad of talent?But a few bad apples are one thing. In THE LAST TEMPTATION OF RICK PITINO, Michael Sokolove shows an elaborate, systematic machine, involving hundreds of thousands of dollars in illicit payments and connecting at least one of the largest apparel companies in the world with schools across the country. The Louisville-Adidas scandal has revealed a web of conspiracy whose scope has shaken big-time college sports to its core, delivering a devastating blow to the fantasy of amateurism, of "scholar athletes." A Shakespearean drama of greed and desperation involving some of the biggest characters in the arena of sports, THE LAST TEMPTATION OF RICK PITINO will be the definitive chronicle of this scandal and its broader echoes.
The Shepherd's Bush Murders
Nick Russell-Pavier - 2016
Jack Witney served twenty-five years in prison although he shot no one and was released on appeal, only to be murdered in his Bristol flat a few years later. John Duddy died in Parkhurst after fifteen years. But Harry Roberts, by his own admission the instigator of the crime and the most notorious, was released from prison after forty-eight years in 2015 making national front page news. What could possess an apparently rational and sane man, albeit an habitual criminal, to commit such a callous and ruthless act? What kind of a man is he? How can an ordinary person understand what he did? Should he be forgiven?50 years later, the full story for the first time.
The Prince: A 52 Brilliant Ideas Interpretation (Infinite Business Classics)
Tim Phillips - 2008
This short treatise on Renaissance statecraft and power has been controversial and inspiring since its first publication nearly 500 years ago. Machiavellis analysis of the ways men seize, retain, and lose power represented the first expose of realpolitik and it has been used ever since as a handbook for manipulating events to one?s own advantage. Here, Machiavellis text is interpreted for the modern day world of business. Tim Phillipss interpretation of Machiavellis work is not a substitute for the original its purpose is simply to illustrate the timeless nature of Machiavellis insights by bringing them to life through modern business and political case studies. This brilliant interpretation of The Prince Is an entertaining accompaniment to one of the most famous books ever written.
The Signs Were There: The clues for investors that a company is heading for a fall
Tim Steer - 2018
But often, a company's published accounts offer clues to impending disaster, providing you know where to look. Through the forensic examination of more than 20 recent stock market disasters, Tim Steer reveals how companies hide or disguise worrying facts about the robustness of their business. In his lively style, he looks at the themes that underlie the ways companies hide the truth and he stresses that in an assessment of a company's accounts, investors should always bear in mind that the only fact is cash; everything else - profit, assets, etc - is a matter of opinion. Full of invaluable lessons for investors, the book concludes with some trenchant observations on what is wrong in the worlds of investment, audit and financial regulation, and what changes should be introduced.
Generation iY: Secrets to Connecting With Today’s Teens & Young Adults in the Digital Age
Tim Elmore - 2015
Over 100,000 adults have benefitted from Tim Elmore’s insights in this landmark book, which has been updated and expanded to include new research, stories, practical solutions, and two bonus chapters to help adults connect with today’s teens and young adults.