Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patientsAn innovative analysis of this exemplary institution, "Management Lessons from Mayo Clinic" presents a proven prescription for creating sustainable service excellence in any organization.

    But you’re concerned—why are so many graduates unprepared to enter the workforce and face life on their own? You’re doing your best to raise healthy children, but sometimes you wonder, am I really helping them?Tim Elmore shows you how to avoid twelve critical mistakes parents unintentionally make. He outlines practical and effective parenting skills so you won’t fall into common traps, such as…making happiness a goal instead of a by-productnot letting kids struggle or fight for what they believenot letting them fail or suffer consequenceslying about kids’ potential—and not exploring their true potentialgiving them what they should earnFind out why thousands of organizations have sought out Tim Elmore to help them develop young leaders—and how you can improve your parenting skills and help your kids soar.

    Our plans go awry and policies fail. History's grandest war against terrorism creates more terrorists. Global capitalism, intended to improve lives, increases the gap between rich and poor. Decisions made to stem a financial crisis guarantee its worsening. Environmental strategies to protect species lead to their extinction. The traditional physics of power has been replaced by something radically different. In The Age of the Unthinkable, Joshua Cooper Ramo puts forth a revelatory new model for understanding our dangerously unpredictable world. Drawing upon history, economics, complexity theory, psychology, immunology, and the science of networks, he describes a new landscape of inherent unpredictability--and remarkable, wonderful possibility.

    

    Based on extensive research and analytics, plus years of proven success in the field, the Business Chemistry framework provides a simple yet powerful way to identify meaningful differences between people’s working styles. Who seeks possibilities and who seeks stability? Who values challenge and who values connection? Business Chemistry will help you grasp where others are coming from, appreciate the value they bring, and determine what they need in order to excel. It offers practical ways to be more effective as an individual and as a leader. Imagine you had a more in-depth understanding of yourself and why you thrive in some work environments and flounder in others. Suppose you had a clearer view on what to do about it so that you could always perform at your best. Imagine you had more insight into what makes people tick and what ticks them off, how some interactions unlock potential while others shut people down. Suppose you could gain people’s trust, influence them, motivate them, and get the very most out of your work relationships. Imagine you knew how to create a work environment where all types of people excel, even if they have conflicting perspectives, preferences and needs. Suppose you could activate the potential benefits of diversity on your teams and in your organizations, improving collaboration to achieve the group’s collective potential. Business Chemistry offers all of this--you don’t have to leave it up to chance, and you shouldn’t. Let this book guide you in creating great chemistry!

    To track the effects of this bold experiment, the authors of Organizing Schools for Improvement collected a wealth of data on elementary schools in Chicago. Over a seven-year period they identified one hundred elementary schools that had substantially improved—and one hundred that had not. What did the successful schools do to accelerate student learning? The authors of this illuminating book identify a comprehensive set of practices and conditions that were key factors for improvement, including school leadership, the professional capacity of the faculty and staff, and a student-centered learning climate. In addition, they analyze the impact of social dynamics, including crime, critically examining the inextricable link between schools and their communities. Putting their data onto a more human scale, they also chronicle the stories of two neighboring schools with very different trajectories. The lessons gleaned from this groundbreaking study will be invaluable for anyone involved with urban education.

    In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.

    Expanding on the fresh concepts that made the first edition of 'Clear Leadership' such a success, Bushe brings up-to-date the tools and techniques needed to build sustaining partnerships and make today's collaborative organizations work.

    Parents can nurture their children to channel their natural energy and curiosity into positive, productive, and motivated learning experiences.This book introduces principles to help moms and dads:• Make education fun for children• Foster a creative learning environment• Model positive behaviors and habits• Help kids avoid burnout and manage stress

    This thoroughly researched biography by a renowned historian of the American West strips away the myths and rumors that have long obscured the real Geronimo and presents an authentic portrait of a man with unique strengths and weaknesses and a destiny that swept him into the fierce storms of history.Historian Robert Utley draws on an array of new sources and his own lifelong research on the mountain West and white-Indian conflicts of the late nineteenth century to create an updated, accurate, and highly exciting narrative of Geronimo's life. Utley unfolds the story through the alternating perspectives of whites and Apaches, and he arrives at a more nuanced understanding of Geronimo's character and motivation than ever before. What it was like to be an Apache fighter-in-training, why Indians as well as whites feared Geronimo, how Geronimo maintained his freedom, and why he finally surrendered—the answers to these questions and many more fill the pages of this irresistable volume.

    Pub Date :2012-09-24 Pages: 192 Language: English Publisher: Berrett-Koehler Publishers Nearly all of us experience the suffering of overwork. over-stimulation. overachievement and hyper-expectation We are asked to do more with less. . but where is the energy and capacity going to come from Rather than doing more. we need to learn to do differently in order to achieve. We need to slow down to go fast. step back to energize. take a breath to connect with presence . and look at the same situations with fresh. innovative thinking. Otherwise we will continue to crash economically. personally. and collectively. In todays dynamic world. Pause will become the new transformative principle. the catalyst for purpose-filled innovation and renewal. More than just a work or philosophy or spirituality. The Pause Principle provides real tools and practices to make pausing a part...

    ​While we may think that we need to follow some kind of prescription to get results, the most amazing leaders are those who dare to be their true selves, powerfully. People want to give them their best. But in a business world that’s so competitive and uncertain, how do you connect with others more authentically to tap into their illusive want? Brave Leadership is the essential guide for leaders in today’s ever-shifting world. Wherever you are in your leadership journey—new, seasoned, young, or old—if you aspire to be the best leader you can be, then this book is for you. It will help you • Uncover your barriers to brave • Escape overwhelm and frustration and learn to manage stress and anxiety • Prepare for high-stakes meetings and conversations • Have the influence you want to have • Set the direction of your career • Connect powerfully  • Feel more confident, courageous, satisfied, and purposeful • Tap into the want of the people you lead to get the results you need On a quest to make these powerful conversations more accessible, professional-actress-turned-leadership-educator Kimberly Davis shares the transformative tools she uses in her workshops to help thousands of leaders worldwide. Drawing from years of working with leaders of all experience levels and industries and the latest research in psychology, sociology, business, and the arts, this provocative and inspiring book bridges traditional business how-to with a personal development approach to demystify what it takes to be the brave leader you were born to be.

    All of the authors in this book know what classrooms are like. This means that authenticity and integrity pervade every chapter in the book. Teachers will immediately sense this authenticity on their way to realizing that the book offers an endless supply of useful suggestions."-From the Coda by P. David PearsonFor those of us who teach comprehension strategies, Comprehension Going Forward is as near to the ultimate PD experience as we can get. Imagine a professional learning community where you could sit in as...Ellin Keene and Debbie Miller swap best practicesStephanie Harvey and Harvey "Smokey" Daniels compare instruction across the gradesAnne Goudvis and Tanny McGregor share ways to infuse comprehension into every subject areaCris Tovani and Nancy Commins apply the strategies to help struggling readers, English learners, and special-needs students. In Comprehension Going Forward, you'll meet up with 17 leading practitioners and researchers for an energetic, personal, and frequently irreverent conversation on what great comprehension instruction looks like, what an amazing range of applications it has for all students, and what we can do better. Not only do figures such as Susan Zimmerman and P. David Pearson include their own chapters, but, like any exciting conversation, they point out their favorite parts of one another's chapters-highlighting discussion topics for teacher study groups along the way. Read Comprehension Going Forward and RSVP to a get-together that no one who teaches reading will want to miss. Enter this powerful, lively conversation about how we can improve all readers' comprehension today and join some of your favorite authors as they reach for a tomorrow where every child reads with deep understanding."Each author takes the comprehension strategies as a starting point, and then reaches out toward a different set of applications, extensions, and practices. But everyone is connected by the research base on comprehension instruction and by our common goal: to provide every child in America with an "All-Access Pass" to literacy."-From the editor's introduction by Harvey "Smokey" Daniels

    Drawing on many first-hand examples and numerous new case studies and interviews with grassroots activists and organizations around the world, as well as Oxfam's unrivalled global experience, this important book answers the question: how does change happen and how can we-governments, organizations, businesses, leaders, campaigners, employees, and ordinary citizens-make a difference?

    Journalist-historian S. L. A. Marshall wrote the first at the behest of Gen. George C. Marshall, who formed the great citizen army of World War II. The general believed officers of all services needed to base their professional commitment on a common moral-ethical grounding, which S. L. A. Marshall set out to explain. Ever since, these books have provided a foundation of thought, conduct, standards, and duty for American commissioned officers.Available now to the general public, this new edition takes the series’ inspirational premise into the new century. It educates officers of all services, as well as civilians, about the fundamental moral-ethical requirements of being a commissioned officer in the armed forces of the United States. Understanding the common foundation of commissioned leadership and command of U.S. military forces is essential for achieving excellence in the joint operations of today’s combat environment. This philosophy unites the officers of the uniformed services in the common calling of supporting, defending, and upholding the Constitution in service to their country.