Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts. Sure to claim its place next to Getting to Yes, this guide will be a go-to resource for resolving conflicts.

    Itprovides readers with concepts, theories, models and frameworks to helpunderstand behaviour in organizations. Readers are encouraged to challengecurrent thinking in relation to their own ideas and experiences, exploring otherperspectives. The text also shows how organizational behaviour ideas and methodsapply in practical settings.Content new to this edition includes: * the organizational context* postmodernism and the post-modern organization* teleworking, call centres and employee surveillance* the learning organization* behavioural self-modification* emotional intelligence* communication theory and organizational communication* neuro-linguistic programming* job sculpting* teamworking trends* contemporary applications of scientific management* corporate strategy and organizational design* interorganizational relationships* network and virtual organizations* human resource management* the new leadership, superleaders and dispersed leadership Pedagogical f

    Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: · How to get your needs met using simple assertion techniques · How body language often speaks louder than words · How to use silence as a valuable communication tool · How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

    Radical Collaboration is a how-to-manual for creating trusting, cooperative environments, and transforming groups into motivated and empowered teams. James W. Tamm and Ronald J. Luyet provide tools that will help you increase your ability to work successfully with others, learn to be more aware of colleagues, and better problem-solve and negotiate.Radical Collaboration is an eye-opener for leaders, managers, HR professionals, agents, trainers, and consultants who are seeking constructive ways of getting the results they want.

    Whether you're dealing with your spouse, boss, department store, bank manager, children, solicitor, or best friend - in every encounter with other people, negotiating is always taking place. And how well you handle those encounters determines whether you prosper happily or suffer frustration and loss. With his helpful and sensible approach Cohen shows that negotiating is a process you can understand and predict - and most importantly, that it's a practical skill you can learn and improve upon.

    Social Skills: Simple Techniques to Manage Your Shyness, Improve Conversations, Develop Your Charisma and Make Friends In No Time is a pragmatic book written in a down-to-earth manner showing exactly how to develop your social skills. You can unlock your potentials by applying the tips shared in this book.In this book you will discover: Practical steps to help you overcome shyness How to boost your self-confidence Easy ways to influence and charm people Practical ways to keep your audience or listener engaged How to manage awkward social situations Conversation skills to make your interactions flow seamlessly If you are tired of vague tips on improving social skills, or if you have little or no improvement with the several other social skills books you have read in time past, this book will break the jinx. The methods in this book have been tested and they work, plain and simple.Get your copy today and learn how to put the magic back into your social interactions.

    Yet many companies and organizations encourage their leaders to coach teams without ever teaching them how and without creating a culture that supports coaching.Nathan Jamail—a leading consultant, professional speaker, and the president of his own group of businesses—trains coaches at several Fortune 500 companies and learned that it takes not only different skills to achieve success, but a truly effective coach needs an organizational culture that creates and multiplies the success of every motivated team member. The Leadership Playbook shows leaders the skills necessary to be an effective coach and to build effective teams by:Fostering employees’ belief in the culture of a companyResolving issues proactively rather than reactively and creating an involvement that constantly pushes employees to be their bestFocusing on the more humane principles of leadership—gratitude, positivity, and recognition—that keep morale highHolding teams and individuals accountableConstantly recruiting talent ("building the bench") rather than filling positions only when they are emptyCombining research, interviews, and inspiring stories with the lessons that have earned Jamail the respect of the world’s foremost corporations including CISCO, FedEx, Sprint, the U.S. Army, and State Farm; The Leadership Playbook will dominate the category for years to come.

    What they had in common was their aftermath -- each required compensation for lives lost, bodies maimed, livelihoods wrecked, economies and ecosystems upended. In each instance, an objective third party had to step up and dole out allocated funds: in each instance, Presidents, Attorneys General, and other public officials have asked Kenneth R. Feinberg to get the job done. In Who Gets What?, Feinberg reveals the deep thought that must go into each decision, not to mention the most important question that arises after a tragedy: why compensate at all? The result is a remarkably accessible discussion of the practical and philosophical problems of using money as a way to address wrongs and reflect individual worth.

    John Paul Lederach is internationally recognized for his breakthrough thinking and action related to conflict on all levels—person-to-person, factions within communities, warring nations. He explores why "conflict transformation" is more appropriate than "conflict resolution" or "management." But he refuses to be drawn into impractical idealism. Topics include:Defining Conflict TransformationConflict and ChangeConnecting Resolution and TransformationCreating a Map of ConflictDeveloping Our CapacitiesAnd much more!Firmly rooted in faith and Mennonite teachings, and related to the popular concept of restorative justice, conflict transformation is an idea with a deep reach. Its practice, says Lederach, requires "both solutions and social change." It asks not simply "How do we end something not desired?" but "How do we end something destructive and build something desired?" How do we deal with the immediate crisis, as well as the long-term situation? What disciplines make such thinking and practices possible?This title is part of The Little Books of Justice and Peacebuilding series.

    They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never realized that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation.This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation. The Power of Positive Confrontation reveals:The consequences of not confronting or of confronting negatively;How to accurately assess what is bothering you and why;Three essential steps of polite and powerful confrontation;Vital verbal and nonverbal skills that make or break communication, including common language pitfalls;Strategies for assertive communication, whether face to face, in writing, by phone, or online.

    Now in its Eighth Edition, Public Relations: Strategies & Tactics combines numerous current real-life case studies with fundamental concepts of the field, helping students relate theory to the actual practice of public relations. Grounded in scholarship, the main text and features are all built on references to landmark studies and situations in today's headlines. In this age of corporate and political scandals, terrorism and national health issues, a new chapter, Conflict Management: Dealing with Issues, Risks and Crises, lays the groundwork for understanding and coping with various crises. Written in a disarming and accessible style, this edition also focuses technology in every application, and it leads readers to think about other creative ways to use new media. This edition continues to be the most definitive, comprehensive introductory text in the market, written by two leading public relations educators

    Acclaimed for its readability and presentation of current knowledge, this textbook's philosophy is that OB knowledge is for everyone, not just traditional managers. The new reality is that everyone - sales representatives, production employees, physicians - needs OB knowledge to successfully work in and around organizations. Organizational Behavior is unparalleled in its ability to engage students by bringing cutting edge OB concepts closer to reality through the 'theory-practice link' approach. McShane and Von Glinow help readers connect OB theories to emerging workplace realities through hundreds of fascinating real-life stories from across the United States and around the world. be the source of the hottest topics, such as: employee engagement, resilience, four-drive theory, blogs and wikis, psychological harassment, learning orientation, Schwartz's values model, separating socioemotional from constructive conflict, and much, much, more.

    The renowned communication expert's subtle but effective plan for selling your best asset - yourself - without turning off those you're trying to impress.

    - Out of the blue your best customer demands a huge discount--or else he takes his business elsewhere. - You think you finally have a buyer for your home, but then at the last minute she demands that you pay for new landscaping of the yard--or no deal. There are plenty of other properties for sale, and she says she'll walk. - Your son is having trouble in school, and you have to think about how to deal with his "my way or the highway" teacher. When confronted with these--and innumerable other--day-to-day negotiating challenges at work and in your personal life, most people start to guess about how much they should give up in compromise to make the other side happy ("I'll just meet them halfway, and we can put this problem to bed"). Jim Camp has a better way for you to negotiate: "NO." Saying "no" is not about being hard-nosed or intransigent. Rather, it stops everyone in their tracks, clears the air, and allows you to get at what the real issues are. It is a proven and an amazingly effective system that avoids unwarranted assumptions, needless compromises, and wild guesses, showing: - How to stop being needy, banishing emotional responses such as "I must keep this customer's business" or "I have to sell this house now," and start focusing on what you can control--yourself- Why in a negotiation the two worst things to hear are "yes" and "maybe"- How to get to the heart of the issue through the art and science of asking great questions- How to find out who the real "decider" is and stop negotiating with the unqualified We live in a compromise- and assumption-based world, but Jim Camp flips conventional wisdom on its head and in the process makes you a more effective negotiator with clients, customers, spouses, kids, neighbors, and coworkers. Through Camp's system you'll find that "no" is just the start of the negotiation, not the end of it. With it, you'll get everything you want and you'll build solid relationships with those you negotiate with.

    In today's environment of crisis and uncertainty, the ability to develop leaders is arguably the most pressing concern, whether the arena is business, politics, education, health care, the environment, or the arts. Integrating wisdom from the world's most insightful and accomplished leaders, self-assessments, and dozens of interactive skill-building exercises, Learning to Lead reveals the underpinnings of true leadership. It shows you how to see beyond leadership myths, translate failures into springboards for renewed creativity, and communicate your vision for yourself, your team, or your organization.This new edition has been updated throughout, including bibliography and references, and contains substantive new material that reflects the authors' ongoing research on collaborative leadership, ethics, integrity, and personal development.