There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    At seventy-nine, after twenty years of managing and fifty-seven years with one franchise, this Hall of Famer still suits up in Dodger Blue every day. He also keeps a travel schedule that would dizzy the most frequent of frequent fliers. The embodiment of the American dream, Lasorda went from a scrawny, overlooked Italian kid of average ability to become one of the world’s most recognizable baseball faces. And he fought for it every step of the way.In I Live for This Bill Plaschke strips the veneer from one of baseball’s last living legends to show how grit and determination really can transform a life. We think we know this jovial manager from the rah-rah style that has always raised eyebrows in the world of baseball. Some view him as an anachronism. Some love him like Santa Claus. But there’s one thing they all agree on: Lasorda is a success.With gleaming insight and remarkable candor, Plaschke takes us inside the day-to-day world of this baseball great to reveal a side of Lasorda that few people really know. And along the way, we’re treated to some of the most outrageous stories in sports. We also discover Lasorda’s unshakable opinions about what plagues baseball today.Bravely and brilliantly, I Live for This dissects the personality to give us the person. In the end we’re left with an indelible portrait of a legend that, if Lasorda has anything to say about it, we won’t ever forget.

    Jakes challenges the faithful to be more effective in earning their livelihoods by providing a diverse range of strategies that will turn their work life into an abundant life. While focusing on his core mission to preach the gospel worldwide, T.D. Jakes has seen many good people not spend enough quality time with family, friends, and God. They have gotten so swept up in the daily grind that they have failed to live the rich life that God desires for each of His people. In his new book, Jakes provides readers with strategies that will help them rejuvenate their life and turn their "busyness" into a "business." All readers-not just entrepreneurs-will benefit from Jakes' insightful advice so that they can use the days God has blessed them with wisely and finish each day strong!

    Everything you need to know to get the most bang from your Prime bucks.

    Yours don't have to.If you read nothing else on change management, read these 10 articles (featuring “Leading Change,” by John P. Kotter). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you spearhead change in your organization.HBR's 10 Must Reads on Change Management will inspire you to:- Lead change through eight critical stages- Establish a sense of urgency- Overcome addiction to the status quo- Mobilize commitment- Silence naysayers- Minimize the pain of change- Concentrate resources- Motivate change when business is goodThis collection of best-selling articles includes: featured article "Leading Change: Why Transformation Efforts Fail" by John P. Kotter, "Change Through Persuasion," "Leading Change When Business Is Good: An Interview with Samuel J. Palmisano," "Radical Change, the Quiet Way," "Tipping Point Leadership," "A Survival Guide for Leaders," "The Real Reason People Won't Change," "Cracking the Code of Change," "The Hard Side of Change Management," and "Why Change Programs Don't Produce Change."

    Barbara Kellerman argues that, over time, followers have played increasingly vital roles. For two key reasons, this trend is now accelerating. Followers are becoming more important, and leaders less. Through gripping stories about a range of people and places—from multinational corporations such as Merck, to Nazi Germany, to the American military after 9/11—Kellerman makes key distinctions among five different types of followers: Isolates, Bystanders, Participants, Activists, and Diehards. And she explains how they relate not only to their leaders but also to each other. Thanks to Followership, we can finally appreciate the ways in which those with relatively fewer sources of power, authority, and influence are consequential. Moreover, they are getting bolder and more strategic. As Kellerman makes crystal clear, to fixate on leaders at the expense of followers is to do so at our peril. The latter are every bit as important as the former, which makes this book required reading for superiors and subordinates alike.

    Written in the same no-nonsense, hard-hitting manner that McCormack brings to his own fast-paced business and management style, this is mandatory reading for executives on every rung of the corporate ladder.

    These are proven and tested, based on cumulative professional experience from consulting engagements given to global clients, and on the many workshops and seminars I've delivered on various topics. I decided to write <i>Personal Coaching: Influence and Lead !</i> as a stand-alone bonanza, practical book for you to use. <b>Personal Coaching: Influence and Lead ! - A Surefire field guide for individuals and teams, Genuine and proven!</b>*** Learn the power of a support coalition to further your goals and support your endeavors, differentiate between the naysayers and the supporters.*** Do you know whom to address in an Important presentation? Do you talk back at the people sitting in the last rows? I am sure you do! Is it a mistake? Read <i>Personal Coaching: Influence and Lead !</i> and know the answer!Ace your next meeting and interview<h2>Change the stories you tell with <i>Personal Coaching: Influence and Lead !</i></h2>The biggest most challenging obstacle we have to change is?*** If you answer Yourself - you are correct!*** You want to know how to change your self-fulfilling convictions? Don't you? I am sure you do!*** Powerful concepts of the influence the narratives have your life!Liberating yourself from your stories is an extremely powerful exercise! ---------------------------------------------------************* Once you have read Read <i><b>Personal Coaching: Influence and Lead !</b></i>, you will have access to tested concepts that immediately increase performance and ultimately make your life much easier. Thanks again for buying and striving to learn and better yourself.*************---------------------------------------------------<h3> HURRY - to get your copy of <i>Personal Coaching: Influence and Lead ! Fundamentals for Personal and Professional Growth</i>, Scroll up and Click the buy button now!! 100% Satisfaction Guaranteed</h3><h2> More Books by Michael</h2><div style="text-align: center;"><a href="//amazon.com/dp/B00ATJUROG"><... width="150" height="200" alt="Influence Silent Influencing" src="//pnay.co.il/uploads/sapir-cs/Personal Growth Silent Influencing Project management_small.jpg"></img></a>      <a href="//amazon.com/dp/B00B4ZVPQI"><... width="150" height="200" alt="Leadership Effective Teams" src="//pnay.co.il/uploads/sapir-cs/Leadershi...      <a href="//amazon.com/dp/B00E4NO0WI"><... width="150" height="200" alt="Motivational Books Marketing Impossible" src="//pnay.co.il/uploads/sapir-cs/Motivatio...      <a href="//amazon.

    Whether you re a beginner, a student, or a career artist looking to be in the best museum shows, this book provides ways of advancing your plans on any level. Making It in the Art World is an invaluable resource for artists at every stage, offering readers a plethora of strategies and helpful tips to plan and execute a successful artistic career. Topics include how to evaluate your own work, how to submit art, how to present work to the public, how to avoid distractions in the studio, and much more.

    . . There's no way . . . It's impossible . . . Enough. Get off your ass and make your someday goals a priority--today.After years of coaching and consulting hundreds of startup rookies as well as seasoned entrepreneurs, executives, and CEOs, Bedros Keuilian realized that most people who want to start a business, grow an existing business, author a book, make more money, or make a bigger impact usually take the long, slow, painful way to get there . . . and more than 80 percent of entrepreneurs never get to their desired destination or achieve their full potential in business. They treat their dream as if it were merely a hobby and dip their toes in the water, but they never commit to diving in--you get the idea.It's time to cut the bullshit excuses. Everyone has a gift, a purpose. It's your duty to figure out what your gift is and how you're going to share it with the world.Man Up: How to Cut the Bullshit and Kick Ass in Business (and in Life) is your guide to doing exactly that. Keuilian, founder and CEO of Fit Body Boot Camp and known as the hidden genius behind many of the most successful brands and businesses throughout multiple industries, will show you how to break out of the sea of mediocrity, get singularly focused on your purpose, and do what it takes--not only to achieve but dominate your goals.With Keuilian's no-nonsense approach in both business and personal spheres, you'll be able to define your purpose and have clarity of vision--and a plan--to make the quantum leap. Whether it's creating and growing a company, leaving a legacy, making a difference, or launching a new brand, you will discover how to use your passion, purpose, and sheer grit to overcome any adversity that attempts to derail your progress.If there's an area of your life in which you need to man up, this book will get you there.

    Through his own personal story and those of nine other Rangers, Barber illuminates fundamental lessons about what it really takes to win. These first-person accounts of trial and triumph highlight the importance and the inherent truth of the Army's most fundamental leadership principles: seeking and taking responsibility for your actions, and knowing yourself and seeking self-improvement. Adhering to those principles--and putting them at the core of your organization--will push you and your company to do more and do it better.

    An ideal resource for managers at every stage of the game, this book offers insight to help both players and coaches maximise their success.

    Jay Withgott and new co-author Matt Laposata present the latest coverage of environmental science and introduce new FAQ sections to address common student misconceptions. Note: This is the standalone book if you want the book/access card order the ISBN below: 0321752546 / 9780321752543 Essential Environment: The Science behind the Stories Plus MasteringEnvironmentalScience with eText -- Access Card Package Package consists of: 0321752902 / 9780321752901 Essential Environment: The Science behind the Stories 0321754077 / 9780321754073 MasteringEnvironmentalScience with Pearson eText -- Valuepack Access Card -- Essential Environment: The Science behind the Stories (ME component) "

    This unique budgetary survival guide will enhance your instructional, technical, and managerial skills not only as the school′s leader but also as the school′s visionary, planning coordinator, and budgeting manager.

    Northouse's Leadership 8e and Peter G. Northouse's Introduction to Leadership 4e