Is it Rita's years of PMP exam preparation experience? The endless hours of ongoing research? The interviews with project managers who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure project managers don't waste a single minute of their time studying any more than they absolutely have to? Actually, it's all of the above. PMP Exam Prep, Sixth Edition by Rita Mulcahy contains hundreds of updates and improvements from previous editions--including new exercises and sample questions never before in print. Offering hundreds of sample questions, critical time-saving tips plus games and activities available nowhere else, this book will help you pass the PMP exam on your first try.

    Listening this way is a radical act.Over the past 15 years, Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and live. Listening - the quality of people's attention for each other - is the core of this method.In Time to Think Nancy Kline asserts that as change proliferates in our lives and our organisations, we must prize each other's minds above all else. We must learn how to help people think for themselves. In this book, she describes how we can achieve this and presents a step-by-step guide that can be used in any situation.Whether you want to have more productive meetings, solve business problems, create bold strategies or build stronger relationships, this book offers you a new world of possibilities.From blue chip companies developing high-powered teams to individuals seeking personal growth, a Thinking Environment has come to mean transformation of the highest quality.

    His textbooks have sold more than 3 million copies in 20 languages and are read as the marketing gospel in 58 countries. Now Kotler on Marketing offers his long-awaited, essential guide to marketing for managers, freshly written based on his phenomenally successful worldwide lectures on marketing for the new millennium. Through Kotler's profound insights you will quickly update your skills and knowledge of the new challenges and opportunities posed by hypercompetition, globalization, and the Internet. Here you will discover the latest thinking, concisely captured in eminently readable prose, on such hot new fields as database marketing, relationship marketing, high-tech marketing, global marketing, and marketing on the Internet. Here, too, you will find Kotler's savvy advice, which has so well served such corporate clients as AT&T, General Electric, Ford, IBM, Michelin, Merck, DuPont, and Bank of America. Perhaps most important, Kotler on Marketing can be read as a penetrating book-length discourse on the 14 questions asked most frequently by managers during the 20-year history of Kotler's worldwide lectures. You will gain a new understanding of such age-old conundrums as how to select the right market segments or how to compete against lower-price competitors. You will find a wealth of cutting-edge strategies and tactics that can be applied immediately to such 21st-century challenges as reducing the enormous cost of customer acquisition and keeping current customers loyal. If your marketing strategy isn't working, Kotler's treasury of revelations offers hundreds of ideas for revitalizing it. Spend a few hours today with the world's bestknown marketer and improve your marketing performance tomorrow.

    You'll soon be able to identify all of the processing steps along the path from raw materials to finished goods for each product and all of the information flows going back from the customer through the plant and upstream to suppliers. With this knowledge in hand it is much easier to envision a "future state" for each product family in which wasteful actions are eliminated and production can be pulled smoothly ahead by the customer.In plain language and with detailed drawings, this workbook explains everything you will need to know to create accurate current-state and future- state maps for each of your product families and then to turn the current state into the future state rapidly and sustainably.In "Learning to See" you will find:A foreword by Jim Womack and Dan Jones explaining the need for this tool.An introduction by Mike Rother and John Shook describing how they discovered the mapping tool in their study of Toyota.Guidance on identifying your product families.A detailed explanation of how to draw a current-state map.A practice case permitting you to draw a current-state map on your own, with feedback from Mike and John in the appendix on how you did.A detailed explanation of how to draw a future-state map.A second practice case permitting you to draw a future-state map, with "the answer" provided in the appendix.Guidance on how to designate a manager for each value stream.Advice on breaking implementation into easy steps.An explanation of how to use the yearly value stream plan to guide each product family through successive future states.More than 50,000 copies of "Learning to See" have been sold in the past two years. Readers from across the world report that value stream mapping has been an invaluable tool to start their lean transformation and to make the best use of kaizen events.

    Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

    Two leaders in the requirements community have teamed up to deliver a contemporary set of practices covering the full range of requirements development and management activities on software projects. Describes practical, effective, field-tested techniques for managing the requirements engineering process from end to end. Provides examples demonstrating how requirements "good practices" can lead to fewer change requests, higher customer satisfaction, and lower development costs. Fully updated with contemporary examples and many new practices and techniques. Describes how to apply effective requirements practices to agile projects and numerous other special project situations. Targeted to business analysts, developers, project managers, and other software project stakeholders who have a general understanding of the software development process. Shares the insights gleaned from the authors' extensive experience delivering hundreds of software-requirements training courses, presentations, and webinars.New chapters are included on specifying data requirements, writing high-quality functional requirements, and requirements reuse. Considerable depth has been added on business requirements, elicitation techniques, and nonfunctional requirements. In addition, new chapters recommend effective requirements practices for various special project situations, including enhancement and replacement, packaged solutions, outsourced, business process automation, analytics and reporting, and embedded and other real-time systems projects.

    He prescribes a direct approach to redesigning an organization's structure to allow positive practices to follow the paths of least resistance.

    But companies that establish change initiatives discover, after initial success, that even the most promising efforts to transform or revitalize organizations—despite interest, resources, and compelling business results—can fail to sustain themselves over time. That's because organizations have complex, well-developed immune systems, aimed at preserving the status quo.Now, drawing upon new theories about leadership and the long-term success of change initiatives, and based upon twenty-five years of experience building learning organizations, the authors of The Fifth Discipline Fieldbook show how to accelerate success and avoid the obstacles that can stall momentum. The Dance of Change, written for managers and executives at every level of an organization, reveals how business leaders can work together to anticipate the challenges that profound change will ultimately force the organization to face. Then, in a down-to-earth and compellingly clear format, readers will learn how to build the personal and organizational capabilities needed to meet those challenges.These challenges are not imposed from the outside; they are the product of assumptions and practices that people take for granted—an inherent, natural part of the processes of change. And they can stop innovation cold, unless managers at all levels learn to anticipate them and recognize the hidden rewards in each challenge, and the potential to spur further growth. Within the frequently encountered challenge of "Not Enough Time," for example—the lack of control over time available for innovation and learning initiatives—lies a valuable opportunity to reframe the way people organize their workplaces.This book identifies universal challenges that organizations ultimately find themselves confronting, including the challenge of "Fear and Anxiety"; the need to diffuse learning across organizational boundaries; the ways in which assumptions built in to corporate measurement systems can handcuff learning initiatives; and the almost unavoidable misunderstandings between "true believers" and nonbelievers in a company.Filled with individual and team exercises, in-depth accounts of sustaining learning initiatives by managers and leaders in the field, and well-tested practical advice, The Dance of Change provides an insider's perspective on implementing learning and change initiatives at such corporations as British Petroleum, Chrysler, Dupont, Ford, General Electric, Harley-Davidson, Hewlett-Packard, Mitsubishi Electric, Royal DutchShell, Shell Oil Company, Toyota, the United States Army, and Xerox. It offers crucial advice for line-level managers, executive leaders, internal networkers, educators, and others who are struggling to put change initiatives into practice.

    From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

    In order to do so, they must understand not only how China is modernizing, but also five thousand years of underlying Chinese culture. Confucian ethics, Taoist influences, and classics like Sun Zi's Art of War still offer powerful insights. One key influence long overlooked in the West is the "Thirty-Six Strategies": a summary of the key war strategies used by ancient Chinese warriors, which is widely known in China and frequently applied in business, by Chinese businesspeople and others throughout Asia. This book brings these strategies to the West, offering unique and timely insight into the mind of the Chinese strategist. This book presents insightful, thoughtful discussions of all 36 strategies, with examples of how they might be used by Asian businesspeople. The strategies encompass leveraging advantage, exploiting vulnerabilities; offensive strategies; deception, confusion, and what to do when desperate. This book bridges the gap of understanding between East and West -- and it has never been more timely.

    And for the cool individual in the cool professional service firm there is only one answer: the cool project.A seminar participant said: "Reward excellent failures. Punish mediocre successes." So, how many of you are at work -- right now -- on "mediocre successes"? At work on projects that won't be recalled, let alone recalled with fondness and glee, a year from now?We don't study professional service firms. (Mistake.) And we don't study WOW Projects. (Worse mistake.) There is, of course, a project management literature. But it's awful. Or, at least, misleading. It focuses almost exclusively on the details of planning and tracking progress and totally ignores the important stuff like: Is it cool? Is it beautiful? Will it make a difference? My No.1 epithet: "On time . . . on budget . . . who cares?" I.e., does it matter? Will you be bragging about it two--or ten--years from now? Is it a WOW project?So, then: Step #1 . . .the organization . . .the professional service firm/PSF 1.0. Step 2 . . .the individual . . .the pursuit of distinction/Brand You. And: Step #3 . . . the work itself . . . the memorable project/WOW Projects.The Project50 is a simple and handy guide that provides 50 easy steps to help the modern businessperson choose the right project, find the right team, develop strategies for success, and ultimately know when it's time to move on.See also the other 50List titles in the Reinventing Work series by Tom Peters -- The Brand You50 and The Professional Service Firm50 -- for additional information on how to make an impact in the professional world.

    It stresses technology's role in creating wealth and achieving competitiveness. There is emphasis on the importance of considering both the speed and scope of change in technological development.

    In fact, by 1983 a full third of the 1970 Fortune 500 companies had been acquired, merged, or broken apart. In this landmark book, one of the business world's foremost pioneers, Russell L. Ackoff, delivers this indispensable guide for those hoping to beat these odds--and to better navigate the corporate challenges of the next millennium. While most business and management schools continue to teach the functions of a corporation separately--production, marketing, finance, personnel--the reality is that for a corporation to endure each division must work with the others to create an effective system. Re-Creating the Corporation is Ackoff's masterful blueprint for understanding and creating these model corporate systems. In four comprehensive sections--Background, Process, Designs, and Change--Ackoff lays out in clear concise prose the five organizational goals of successful corporate systems: plan effectively, learn and adapt rapidly, democratize, introduce internal market economies, and employ a flexible structure that will minimize the need for future restructuring. And through a deft mix of practical and theoretical examples drawn from a wide range of applications in a wide range of firms, this book ultimately guides executives to the system best suited to meet their organizational goals. Re-Creating the Corporation, which is the culmination of a lifetime of innovative and insightful business thought from one of the business world's premier thinkers, is essential reading for those attempting to navigate the rapidly changing economic environment of the next millennium.

    And getting there from here, according to today's best advice, will require creative change. In this pioneering work, Argyris, one of the world's leadingorganizational thinkers, reviews a wide array of business advice from the best and brightest thinkers and consultants and concludes that as appealing as their ideas may be, most of them are simply not workable. They are too full of abstract claims, logical gaps, and inconsistencies, to be useful.And ironically, even when their recommendations are implemented correctly, the result is often failure. Why do these gaps in logic exist, and how can they be more effectively discovered? Applying a disciplined critique to numerous representative examples of advice about leadership, learning, change, and employee commitment, Argyris shows readers how to be more critical of the advice they are given, how to learn new approaches for appraising employee performance, and how to generate an internal commitment to values and better strategy. In our ever expanding global market, innovative business advice is at a premium, and giving this advice has become a lucrative industry in and of itself. This book provides the critical lens necessary to evaluate which advice is best for your organization.

    Since it is impossible to change difficult people, this book offers strategies that you can incorporate into your own behavior to make relationships work better immediately.

    Steve Bragg provides hundreds of fixes, many of them requiring surprisingly little time or cost while providing a handy guide to common implementation pitfalls . . . I would recommend this invaluable book to anyone who is looking to enhance their existing processes, whether due to growth in their business, compliance with Sarbanes-Oxley, or just as part of their ongoing improvement process." --Martyn Webster, CPA, Director of FinanceXenoPort, Inc."This book is critical to running an efficient and accurate accounting department. The use of RFID technology to track documents is one of many valuable tools in this latest edition. A required read for the demanding accounting manager's role." --Jason Charet, CPA"I've used Steve Bragg's Accounting Best Practices books for years as a source of ideas for improvement. Like the previous editions, the Fifth Edition has a number of new, actionable best practices as well as refinements of those ideas reported in previous editions. The books are broad enough in their perspective so that nearly any organization could find ideas that could pay back the cost of the book many times over." --John Temmerman, Controller Evangelical Lutheran Church in America"What a great resource! I have been in the accounting field for over twenty years, and I was still able to gain insight into improving processes within my office. Thanks for putting it all in one book!" --Tina M. Thomas, CPA, CTP, Controller Goodman & Company, LLP

    Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.

    A special section provides a comprehensive list of the best books, seminars and web sites designed specifically for executives. Based on the format of the Successful Managers Handbook by the same publisher. The Successful Executives Handbook will help you create a clear business vision and strategy plan for self-development attract develop talent for your company develop a global perspective

    Offers advice on selecting clients, organizing projects, reviewing current work, attracting the best employees, and creating effective marketing.

    American companies may tout their equal opportunity initiatives, but with 95% of all executive-level positions in the United States held by white males, most of these programs clearly fall far short of their goals when it comes to diversifying upper management. Yet, even in the face of such overwhelming odds, some minority executives do break through to the highest leadership ranks. What can we learn from these success stories? The often surprising conclusions drawn by authors Thomas and Gabarro represent important milestones both for the study of organizational practice and for minorities planning their own course of professional achievement. Here are the determining factors—both individual and organizational—that correspond to the advancement of minority executives to the highest levels.

    In addition to the standard economics of supply, demand, costs, and competition, the text places special emphasis on specifically business-oriented issues.

    A classic business “how-to” book, The Gifted Boss is an important business tool to help you find, create, and keep great employees—an indispensible guide to increasing workplace synergy and, ultimately, productivity from the internationally renowned management guru and founder of The Innovators’ Lab.

    In fact, people in just about any field can learn from Charlie's methods. For this breakthrough business guide, journalist Paul Clarke conducted in-depth interviews with Charlie and his associates, distilling invaluable lessons for entrepreneurs and hospitality professionals who are committed to creating highly respected and innovative businesses. Anyone who wants to improve their business will be sure to learn something new from this Midwestern dynamo.

    Skeptical of scientific claims and explanations of the social world, Barbara Czarniawska advocates an approach that draws on narrative, literary theory, cultural studies, and anthropology, rather than positivist social science.

    Fujimoto asserts that it is Toyota's evolutionary learning capability that gives the company its advantage and demonstrates how this learning is put to use in daily work.

    Covers market research, strategy, marketing mix, tactics and methods of communication.

    A new coaching emphasis makes it easy for managers to make these tools available at all levels of a company and even to customers and suppliers. The book also offers:* A practical way to secure top management commitment and make ""Design of Experiments"" a way of life at any company* A new reliability technique that simulates field failures at the design stage so they can be prevented before production* A new chapter summarizing related quality management and control techniques, making this an essential book for managers concerned with quality."

    If you don't, you could find yourself slapped with an expensive and time-consuming lawsuit.Getting Permission tackles the permissions process head-on -- without the legalese. It shines the light on whom to ask for permission, as well as when -- and how much to expect -- to pay for permission. Comprehensive and easy-to-read, the book covers:the permissions process the public domain copyright research fair use academic permissions the elements of a license and merchandise agreement the use of a trademark or fictional character and much more Getting Permission includes agreements for acquiring authorization to use text, photographs, artwork, and music, whether it's found online or off. The 4th edition of this essential guide is completely updated to reflect the latest laws and court decisions. Plus, read an all-new collection of practical, real-life FAQs, based on author Richard Stim's popular intellectual property blog, Dear Rich: Nolo's Patent, Copyright & Trademark Blog.

    This book, written for the logistics manager and researcher, presents a survey of the modern theory and application of logistics. The goal of the book is to present the state-of-the-art in the science of logistics management. this field that many practitioners and researchers will find makes an invaluable companion to their work.

    This work brings the concepts of personality types and temperament to the workplace, showing how to use them to improve team performance.

    If you use training services, especially if you have to pay for them out of your own budget, this book will help you: - Determine why your employees' performance isn't meeting your expectations, and what to do about it - Ensure that your employees possess the job-relevant skills they need - Get training done in the least amount of time and at the least cost, whether training is obtained internally or from vendors - Leverage training as a true competitive advantage

    Over the past generation or so, however, a growing number of these networks began to serve primarily corporate users. Under the sway of an expansionary market logic, the Internet began a political-economic transition toward what Dan Schiller calls “digital capitalism.” Schiller traces these metamorphoses through three critically important and interlinked realms. Parts I and II deal with the overwhelmingly “neoliberal” or market-driven policies that influence and govern the telecommunications system and their empowerment of transnational corporations while at the same time exacerbating existing social inequalities. Part III shows how cyberspace offers uniquely supple instruments with which to cultivate and deepen consumerism on a transnational scale, especially among privileged groups. Finally, Part IV shows how digital capitalism has already overtaken education, placing it at the mercy of a proprietary market logic.

    I am particularly impressed by his skill in balancing chronology and themes, and that over a sixty-year time span. I have learned a great deal about my work from this book." --Peter F. Drucker "Peter F. Drucker is the organizational thought leader of the twentieth century. For the sake of our economy, our community, and our society, every citizen needs to be familiar with his work. John Flaherty's book is both an intellectual adventure and a practical guide to Peter Drucker's thinking. Peter Drucker: Shaping the Managerial Mind should be in the book bag of everyone hoping to lead change or build an effective organization." --Frances Hesselbein, chairman of the board, The Peter F. Drucker Foundation for Nonprofit Management "At last This much-needed comprehensive review of Drucker's thought will prove invaluable for those seeking a course in Drucker 101." --Sally Helgesen, author of The Web of Inclusion: Building a New Architecture for Great Organizations "There is no doubt that Peter Drucker is our most significant contributor to the concept of modern management. There is also no doubt that John Flaherty has produced our most significant analysis of Drucker's contributions to date. The scope of this effort is extraordinary." --Leonard A. Schlesinger, senior vice president for development and professor of sociology and public policy, Brown University To leaders, students, and admirers everywhere, he is "the father of modern management" and "the man who invented corporate America." According to Forbes magazine, he is still "the youngest managerial mind" after sixty prolific years of writing, lecturing, and consulting. He is Peter F. Drucker, the world's most widely read and influential thinker on business and management. While there have been several books about Peter Drucker and his life, this is the first to present a comprehensive synthesis and in-depth analysis of his works and insights on management. Drawing from over forty years as a student, follower, and friend, John E. Flaherty has created a definitive account of Drucker's managerial achievements. An expert on management himself, Flaherty provides readers with a practical overview of Drucker's most important contributions to management and business strategy. He not only captures Drucker's fundamental management concepts and ideas but also shows how these principles have current relevance for today's practitioners. For those new to Peter Drucker, this essential compendium is a crash course on his most profound discoveries on management, change, entrepreneurial endeavor, and executive effectiveness. For those who have read Drucker's extensive writings, this significant volume offers deeper insight into his more novel and far-reaching concepts. Filled with useful summaries and checklists of key lessons, Peter Drucker: Shaping the Managerial Mind distills a lifetime of wisdom and experience for managers and students everywhere.

    These components are particularly important in a health care environment where they can influence a patient's independence, comfort, and the duration of the healing process. As health care delivery continues to undergo dramatic changes, design is playing an increasingly important role.

    This text collects key ideas featured in the Harvard Business Review that aim to help executives stay competitive throughout the entire process of taking a cutting-edge concept from the drawing board to the marketplace.

    By linking type and leadership behaviors, this guide provides practical suggestions for executives, managers, and supervisors who want to increase their effectiveness in motivating others, improve productivity and job satisfaction, and refine awareness of their leadership style while discovering self-imposed barriers to development.

    Whether you contemplate starting a business or are in the process of growing a business already, this book is for you. "Thinking Like An Entrepreneur" helps you make the transition from employee to company founder and successful entrepreneur. Ultimately, this book provides you with the tools to take control of your financial destiny and to pursue your dreams. It teaches you how to think like an entrepreneur. The book discusses Cash Flow; Growing A Business; Intellectual Capital and Bootstrapping; Personality and Business Choice; Risk Shifting and Pursuing Larger Opportunities; The Role of Luck In Business; Buying a Business; Writing A Business Plan; and Supplier and Customer Financing.

    In other words, good enough just isn't enough. The author shows how companies that relentlessly pursue excellence are the ones that stand out and keep their customers. He presents nine challenges that companies can use for guidance on their own path to excellence.

    Ravitch redirects the heated debate over prayer in the public schools. He asserts that current legal discourse, which centers this controversial issue around First Amendment rights, underestimates the ways in which school prayer fosters discrimination against religious minorities and dissenters. Arguing that traditional Constitutional doctrine is inadequate to address the harmful effects of public school religious exercises, Ravitch looks to civil rights principles and anti-discrimination laws for an alternative approach. The author confronts the discrimination issue head-on, citing recent dramatic incidents of intimidation, harassment, and physical violence toward both religious minorities and those who oppose religious observances in the schools. He examines the legal, political, and social realities that create such occurrences, concluding that discrimination is likely to become more widespread, particularly as the religious right aggressively promotes the expansion of organized religious exercises in schools. Following a survey of current civil rights statutes and their limitations in dealing with this issue, Ravitch presents a drait of a stat

    Realistic examples and workable checklists are included throughout.

    

    The worker of the future, we are told, must be a collaborative team player, able to give and receive help, empower others, and operate in a world of interdependence. This new worker needs relational skills and emotional intelligence - the ability to work effectively with others and understand the emotional context in which work takes place. Paradoxically, the very skills that give organizations a competitive advantage may be precisely those that prevent individual employees - especially women - from advancing.

    The Text Provides A Sound Reference Source For Anyone Wishing To Gain A Better Understanding Of The Long-Term Care System. It Is Concise, But Complete, Defining The Various Segments Of The System. It Also Describes How The System Developed To Its Current State, Compares It To An Ideal System, And Projects Future Trends Likely To Impact The System. The Earlier Editions Have Been Used By Multiple Colleges And Universities For Their Long-Term Care Administration Courses. It Has Also Been Adopted As A Cited Reference For The National Licensing Examination Prepared By The National Association Of Long-Term Care Administrator Boards (NAB) Which Is Used By All Fifty State Licensing Boards (And The District Of Columbia), And For The Certification Examination Of The American College Of Health Care Administrators (ACHCA). It Covers The Full Continuum Of Long-Term Care In Enough Detail To Develop A Sound Understanding Of The System, Yet Does Not Get Bogged Down In Overly-Specific Detail As Some Texts Do. Features: 1. Explains How The Long-Term Care System Developed And Compares It To An Ideal System, 2. Describes The Primary Types Of Long-Term Care Providers (Nursing Facilities, Assisted Living, Subacute Care, Senior Housing, Community-Based Care), Presenting Each In A Similar Manner, Making It Easy To Compare And Contrast Them, 3. Covers How The Providers Interact With Each Other And With Consumers And Regulators - Focusing Specifically On How They Compete, Cooperate, And Integrate; How They Are Regulated; Financing; Quality; Ethical Issues, 4. Discusses How Long-Term Care Providers Are Governed And Managed, With Chapters Also Devoted To Leadership And Culture Change, Technology, And Marketing, 5. Outlines Future Trends And Their Projected Impact On Long-Term Care, And Discusses How Managers Should Act For Success In The Future. Students Will Find: 1. Case Studies With Each Of The Provider Chapters, Showing How They Serve Specific Consumers. 2. Discussion Questions And Vocab Terms At The End Of Each Chapter 3. Online Supplemental Materials With Both Chapter-Based Interactive Flash Cards And An Overall Glossary On-Line

    Drucker "I am often asked by management students and middle managers, 'How can we make the changes you talk about if we are not at the top?' I reply, 'You can begin where you are, whatever your job. You can bring new insight, new leadership, to your team, your group." --Frances Hesselbein"As they say, 'None of us is as smart as all of us.' That is good because the problems we face are too complex to be solved by any one person or any one discipline." --Warren BennisThese are just a few of the insights collected in Leader to Leader, an inspiring examination of mission, leadership, values, innovation, building collaborations, shaping effective institutions, and creating community. Management pioneer Peter F. Drucker, Southwest Airlines CEO Herb Kelleher, best-selling authors Warren Bennis, Stephen R. Covey, and Charles Handy, Pulitzer Prize winner Doris Kearns Goodwin, Harvard professors Rosabeth Moss Kanter and Regina Herzlinger, and learning organization expert Peter Senge are among those who share their knowledge and experience in this essential resource. Their essays will spark ideas, open doors, and inspire all those who face the challenge of leading in an ever-changing environment.For a reader's guide, see www.leaderbooks.org

    Examples would be charities, the Royal Opera, the AA and the Hedgehog Preservation Society. This is an area which has grown rapidly and which, though it represents less than five percent of gross domestic product, is one which wealds a great deal of power and influence.

    Again and again, users have asked for more follow-up materials, enabling them to make practical use of the tenets of the famous five practices of exemplary leadership. The Leadership Challenge Planner is your answer.Even if you haven't previously used Kouzes and Posner's five-practices model, you'll find The Leadership Challenge Planner vital to preparing, implementing, and evaluating your next project. This tool helps you to achieve what the authors refer to as a "personal best"--that is, a leadership accomplishment with extraordinary results.You get easy-to-use worksheets that make efficient planning simple and practical. After completing the worksheets for the five practices of exemplary leadership, you'll assemble a blueprint and a weekly planner for implementing your ideas.You'll appreciate Kouzes and Posner's celebrated insight, as well as their proven, systematic approach to exemplary leadership. There's never been a project management resource like this one. Purchase multiple planners so you'll have the means to achieve personal bests in all of your upcoming projects!You'll use this hands-on resource to: **Improve your ability to communicate a vision **Strengthen co-worker commitment **Build trust and employee satisfaction . . . and much more! Praise for other Kouzes and Posner resources: "I found myself constantly nodding and saying to myself, 'That's right! That's how it's done! That's what it feels like!' [Kouzes and Posner] capture the essence of what I've found is at the heart of transforming leadership." --Robert D. Haas, chairman and CEO, Levi Strauss & Co."Kouzes and Posner are two of the best people in my field."--Ken Blanchard, author, Gung Ho! and The One Minute Manager series"The Leadership Challenge is a masterpiece!"--Herb Kelleher, president and CEO, Southwest Airlines

    This book brings the active fire officer back to his job's focus: Fighting fires and responding to emergencies.

    The Manager's Pocket Guide to Mentoring is a convenient and comprehensive reference, offering valuable, pragmatic guidance that mentors can use in assisting mentees to participate in constructive interpersonal dialogues during the mentoring experience map.

    This book represents an innovative new approach to management control systems, based on the latest research and practice. Using a carefully integrated structure, it shows how today's managers use both financial and non-financial controls to drive strategies of profitable growth in rapidly changing markets.

    In this exciting guide, James Belasco and Jerre Stead propose that management must identify and focus on long-term future goals now to propel any business into the future or turn a failing business into a success. Using a proven, systematic methodology which is consumer-focused, knowledge-based, and accountability-driven, this surefire roadmap to prosperity clearly demonstrates techniques for revitalizing employees, streamlining technologies, and satisfying clients.

    This second edition of the compendium of modern, process-oriented company design provides a hands-on approach to introducing, realizing and monitoring process management as well as critical analysis of relevant organization theory and information management.

    As a leading player in the world of corporate headhunting for twenty years, John Viney has a unique knowledge of contemporary business leaders, and has become obsessed with understanding the nature of the quality that he scrutinizes every working day. The result is a wide-ranging study drawing on history, politics, anthropology, and psychology; on the lives of the great leaders themselves; and on the philosophers and poets, from Shakespeare to Lawrence of Arabia, and from Freud to E.M. Forster.Viney distinguishes good leadership from bad, and leaders from managers and mavericks. Everyone who works, indeed everyone who has been a member of a family, will recognize the quality that Viney draws out. Above all, Drive is the result of its author's experience of and fascination with his subject, "the product of long hours of observation and being alongside the best--and the worst--among business leaders"

    The extracts tell the story of the way the natural environment has been understood in the modern world and how this has recently been questioned as contemporary societies are seen as characterised by uncertainty and complexity.The literature guides the reader through the conventiaonal grounds for thinking about rights and obligations in relation to future generations, non-human animals and the biotic commununities, bringing each into question. This then leads into a critical examination of social and political theories and their capacity for drawing on ecological thought. Each of the seven sections of readings is introduced by the editor who locates the set of readings within the specific themes and issues at the heart of each section.This broad-reaching and thought-provoking set of readings stresses the diversity of response to environmental problems both within and between anthropocentric and ecocentric approaches and will encourage the reader to examine how they are manifested in the areas of environmental ethics, policy analysis and social and political theory.

    For a corporation to succeed, it must keep up with these changes and with new ways of strategic thinking. This book is one of the only brief, up-to-date, truly readable overviews of the field of strategy - an ideal companion volume to case analysis. It is more comprehensive than other texts, which focus only on a particular aspect of strategy or deal strictly with more tactical operational issues. *Treatment of change and uncertainty - Examines the importance of changes in a firm's external strategic environment and the impact of evolutionary forces on strategy formulation. *Resource-based perspective encompassing strategic, physical, financial, and human resources *Assesses internal resources/capabilities to determine what strategies a company can and should pursue successfully *Global perspective - Examines the driving forces behind the emerging global economy and its effects on industry. *Examination of the opportunities and risks associated with global competition - Identifies the principal dimensions of a global strategy. *Coverage of where and how business units within specific industries s

    A re-appraisal of the economic foundations of business, fusing the language of economic theory with the new realities of a dynamic and complex global economy.