Best of
Communication

1999

Nonviolent Communication: A Language of Life


Marshall B. Rosenberg - 1999
    Nonviolent Communication partners practical skills with a powerful consciousness and vocabulary to help you get what you want peacefully.In this internationally acclaimed text, Marshall Rosenberg offers insightful stories, anecdotes, practical exercises and role-plays that will dramatically change your approach to communication for the better. Discover how the language you use can strengthen your relationships, build trust, prevent conflicts and heal pain. Revolutionary, yet simple, NVC offers you the most effective tools to reduce violence and create peace in your life—one interaction at a time.Over 150,000 copies sold and now available in 20 languages around the world. More than 250,000 people each year from all walks of life are learning these life-changing skills.

Time to Think: Listening to Ignite the Human Mind


Nancy Kline - 1999
    Listening this way is a radical act.Over the past 15 years, Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and live. Listening - the quality of people's attention for each other - is the core of this method.In Time to Think Nancy Kline asserts that as change proliferates in our lives and our organisations, we must prize each other's minds above all else. We must learn how to help people think for themselves. In this book, she describes how we can achieve this and presents a step-by-step guide that can be used in any situation.Whether you want to have more productive meetings, solve business problems, create bold strategies or build stronger relationships, this book offers you a new world of possibilities.From blue chip companies developing high-powered teams to individuals seeking personal growth, a Thinking Environment has come to mean transformation of the highest quality.

Difficult Conversations: How to Discuss What Matters Most


Douglas Stone - 1999
    Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how to start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Raising Children Compassionately: Parenting the Nonviolent Communication Way


Marshall B. Rosenberg - 1999
    While other parenting resources offer communication models or discipline techniques, this powerful, practical booklet offers the unique skills and perspective of the Nonviolent Communication (NVC) process. NVC stresses the importance of putting compassionate connection first to create a mutually respectful, enriching family dynamic filled with clear, heartfelt communication. An exceptional resource for parents, parent educators, families and anyone else who works with children. For over forty years, Dr. Marshall Rosenberg has taught NVC to parents, families, children and teachers. Parents around the world have used his advice to deepen family connections, move past conflicts and improve communication. His revolutionary approach helps parents motivate children to cooperate without either the threat of punishment or the promise of reward. Learn how to model compassionate communication in the home to help your children successfully resolve conflicts and express themselves clearly.

Speaking into the Air: A History of the Idea of Communication


John Durham Peters - 1999
    A sweeping history of communication, Speaking Into the Air illuminates our expectations of communication as both historically specific and a fundamental knot in Western thought."This is a most interesting and thought-provoking book. . . . Peters maintains that communication is ultimately unthinkable apart from the task of establishing a kingdom in which people can live together peacefully. Given our condition as mortals, communication remains not primarily a problem of technology, but of power, ethics and art." —Antony Anderson, New Scientist"Guaranteed to alter your thinking about communication. . . . Original, erudite, and beautifully written, this book is a gem." —Kirkus Reviews"Peters writes to reclaim the notion of authenticity in a media-saturated world. It's this ultimate concern that renders his book a brave, colorful exploration of the hydra-headed problems presented by a rapid-fire popular culture." —Publishers WeeklyWhat we have here is a failure-to-communicate book. Funny thing is, it communicates beautifully. . . . Speaking Into the Air delivers what superb serious books always do-hours of intellectual challenge as one absorbs the gradually unfolding vision of an erudite, creative author." —Carlin Romano, Philadelphia Inquirer

More Than Words: Helping Parents Promote Communication and Social Skills in Children with Autism Spectrum Disorder


Fern Sussman - 1999
    Strategies are drawn from current research to help children develop more advanced communication skills, focusing on helping the child reach the following four goals: 1) improved two-way interaction, 2) more mature and conventional ways of communication, 3) better skills in communicating for social purposes and finally, 4) improved understanding of language. Wonderfully illustrated and with chapters divided into four color-coded stages of communication, this book was developed for The Hanen Program For Parents of Children with Autism Spectrum Disorder. Highlights Of More Than Words: - How your child communicates and the next steps to take - How your child learns best - What motivates your child to communicate - How to turn everyday activities into opportunities for learning to communicate - How to use pictures and print to help your child's understanding - How to talk so your child can understand you - How to develop your child's play skills - Why your child behaves in certain ways and what you can do about these behaviours - How to help your child make friends

Dialogue: The Art of Thinking Together


William Isaacs - 1999
    Reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue.

Origins of Human Communication


Michael Tomasello - 1999
    In this original and provocative account of the evolutionary origins of human communication, Michael Tomasello connects the fundamentally cooperative structure of human communication (initially discovered by Paul Grice) to the especially cooperative structure of human (as opposed to other primate) social interaction. Tomasello argues that human cooperative communication rests on a psychological infrastructure of shared intentionality (joint attention, common ground), evolved originally for collaboration and culture more generally. The basic motives of the infrastructure are helping and sharing: humans communicate to request help, inform others of things helpfully, and share attitudes as a way of bonding within the cultural group. These cooperative motives each created different functional pressures for conventionalizing grammatical constructions. Requesting help in the immediate you-and-me and here-and-now, for example, required very little grammar, but informing and sharing required increasingly complex grammatical devices. Drawing on empirical research into gestural and vocal communication by great apes and human infants (much of it conducted by his own research team), Tomasello argues further that humans' cooperative communication emerged first in the natural gestures of pointing and pantomiming. Conventional communication, first gestural and then vocal, evolved only after humans already possessed these natural gestures and their shared intentionality infrastructure along with skills of cultural learning for creating and passing along jointly understood communicative conventions. Challenging the Chomskian view that linguistic knowledge is innate, Tomasello proposes instead that the most fundamental aspects of uniquely human communication are biological adaptations for cooperative social interaction in general and that the purely linguistic dimensions of human communication are cultural conventions and constructions created by and passed along within particular cultural groups.

Vocabulary in Use Intermediate


Stuart Redman - 1999
    The book contains 100 lessons covering approximately 2,500 vocabulary items. Ideal for self-study, its easy-to-use format presents content or grammar-based vocabulary on the left-hand page and innovative practice activities on the right-hand page. An edition without answers, suitable for classroom use, is available.

Emily Post's The Etiquette Advantage in Business: Personal Skills for Professional Success


Peggy Post - 1999
    In The Etiquette Advantage in Business, 2nd Edition, etiquette authorities Peggy Post and Peter Post provide you with the all-important tools for building solid, productive relationships with your business associates -- relationships that will help propel you and your company straight to the top. In this completely revised and updated edition, which includes three new chapters on ethics, table manners, and electronic communication, the Posts show you how to handle both everyday and unusual situations that are essential to professional and personal success -- from resolving business conflicts with ease and grace to getting along with your boss and coworkers; from making long-lasting contacts to winning clients and closing deals. They also offer up-to-date guidance on pressing issues such as harassment in the workplace, worker privacy, e-mail dos and don'ts, and knowing how and when to shoulder blame. Written for business workers of all types and backgrounds, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, dressing appropriately for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, and overseas travel. No matter the situation in which you find yourself, the Posts will give you the confidence to meet the challenges of the work world with confidence and poise -- because today, more than ever, good manners mean good business.

Reagan on Leadership: Executive Lessons from the Great Communicator


James Strock - 1999
    Overseas, governments tottered in the face of an expansive Soviet empire, and U.S. citizens fell prey to cold-blooded terrorists. At home, a listless economy produced more unemployment than jobs, and a demoralized military hunkered down in timidity. America had become a land of limits rather than of opportunity. "If you measure leadership of the American presidency in terms of changing the mindset of multiple constituencies, as I do, then Ronald Reagan will be regarded as one of the greatest presidents of this century. Finally, we have a terrific book on Reagan and his uncanny and important ability to lead." — Warren Bennis, coauthor of Leaders and author of Organizing Genius How Reagan turned the country around is an inspiration for leaders everywhere. This remarkable book gives you the keys to his leadership skills and shows how they can be transferred seamlessly to today's business world. Based on new interviews with some of Reagan's closest advisers, Reagan on Leadership presents an inside look into the day-to-day executive style of one of our century's most successful statesmen. You learn his secrets of management success, such as how to hire the right people, negotiate from strength, move an audience, overcome failure, and, perhaps most important, communicate an inspiring vision. With wit and insight, author James Strock captures the essence of a man who changed the course of history. The Reagan you meet here was a leader of uncanny strength, whose steely determination never flagged, not even when he suffered political setbacks, not even when he took a bullet in the chest. Ronald Reagan triumphed over challenges people in business face every day. With this book as your guide, so can you.

Solving Behavior Problems in Autism: Improving Communication with Visual Strategies


Linda A. Hodgdon - 1999
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Shubert's BIG Voice


Becky A. Bailey - 1999
    Shubert the lightning bug shows us that his words are more powerful than hands that hit or feet that kick.Shubert discovers that his voice has power as Benny, the class bully, responds to Shubert's new found skill - using his assertive words. Shubert glows with excitement as he teaches all children who read and listen to this book to use their big voice.

Be Heard Now!


Lee Glickstein - 1999
    It's actually a creative, interactive process relying on the speaker's natural presence and willingness to be "in the moment." Now Glickstein shares his dramatically successful "transformational speaking" approach, showing that the key to successful public speaking lies in spiritual principles that emphasize self-realization and authenticity. Be Heard Now! teaches you how to:Heal your "inner speaker" and overcome your fear of exposureProject a genuine, personal presence to enhance your overall performanceDevelop a keen awareness of the audience and benefit from their responseUse humor and vulnerability to captivate your listenersApply four essential components to write a successful speechWith Glickstein's compassionate, realistic approach, Be Heard Now! can help anyone become a confident, jitter-free public speaker whose ideas flow freely and persuasively.From the Hardcover edition.

How To Write A Proposal That's Accepted Every Time


Alan Weiss - 1999
    In this easy-to-read, easy-to-follow book, consultant Alan Weiss takes you step-by-step through the proposal process from definitions, objectives and essential preparation techniques...through the actual structuring and writing process...and on to the all-important client follow-up. How to Write A Proposal That's Accepted Every Time shows you how to acquire the information that creates winning proposals in collaboration with the buyer. "That's the key to proposal acceptance," says Weiss, "Collaboration with and agreement by the client prior to anything being committed to paper." In this practical guide you'll learn how to -- Avoid gatekeepers and deal only with the economic buyer (the person who can cause a check to be signed); Establish boundaries and avoid "scope creep."; Effectively convey the value of the project; Frame your intervention in terms of outcomes rather than cost; And much more. Let this detailed, how-to guide lead you to consulting success, before, during and after the proposal process! Book & CD

The Design of Animal Communication


Marc Hauser - 1999
    Because different organisms are able to produce and perceive different signals, the animal world contains a diversity of communication systems. Based on the approach laid out in the 1950s by Nobel laureate Nikolaas Tinbergen, this book looks at animal communication from the four perspectives of mechanisms, ontogeny, function, and phylogeny.The book's great strength is its broad comparative perspective, which enables the reader to appreciate the diversity of solutions to particular problems of signal design and perception. For example, although the neural circuitry underlying the production of acoustic signals is different in frogs, songbirds, bats, and humans, each involves a set of dedicated pathways designed to solve particular problems of communicative efficiency. Such comparative findings form the basis of a conceptual framework for understanding the mechanisms underlying communication systems and their evolution.

Strictly Speaking


Reid Buckley - 1999
    If the thought of addressing an audience gives you a dry mouth and shaky knees, help is here! Strictly Speaking can turn even the most tongue-tied person into a persuasive, charismatic speaker. It's packed with the exclusive, powerful techniques of Reid Buckley, America's most dynamic speaking coach, who's trained celebrities, top executives, and leading government figures. Brimming with humorous anecdotes and Reid Buckley's well-known eloquence and wit, this indispensable handbook goes directly to the core of what every good speaker needs to know. YouAEll quickly learn how to organize your thoughts....master the mechanics of voice, expression and delivery...and compose a lucid, compelling talk in decent English.

Evolution and the Capacity for Commitment


Randolph M. Nesse - 1999
    The social fabric is woven from promises and threats that are not always immediately advantageous to the parties involved. Many commitments, such as signing a contract, are fairly straightforward deals, in which both parties agree to give up certain options. Other commitments, such as the promise of life-long love or a threat of murder, are based on more intangible factors such as human emotions. In Evolution and the Capacity for Commitment, distinguished researchers from the fields of economics, psychology, ethology, anthropology, philosophy, medicine, and law offer a rich variety of perspectives on the nature of commitment and question whether the capacity for making, assessing, and keeping commitments has been shaped by natural selection. Game theorists have shown that players who use commitment strategies—by learning to convey subjective offers and to gauge commitments others are willing to make—achieve greater success than those who rationally calculate every move for immediate reward. Evolution and the Capacity for Commitment includes contributions from some of the pioneering students of commitment. Their elegant analyses highlight the critical role of reputation-building, and show the importance of investigating how people can believe that others would carry out promises or threats that go against their own self-interest. Other contributors provide real-world examples of commitment across cultures and suggest the evolutionary origins of the capacity for commitment. Perhaps nowhere is the importance of commitment and reputation more evident than in the institutions of law, medicine, and religion. Essays by professionals in each field explore why many practitioners remain largely ethical in spite of manifest opportunities for client exploitation. Finally, Evolution and the Capacity for Commitment turns to leading animal behavior experts to explore whether non-humans also use commitment strategies, most notably through the transmission of threats or signs of non-aggression. Such examples illustrate how such tendencies in humans may have evolved. Viewed as an adaptive evolutionary strategy, commitment offers enormous potential for explaining complex and irrational emotional behaviors within a biological framework. Evolution and the Capacity for Commitment presents compelling evidence for this view, and offers a potential bridge across the current rift between biology and the social sciences. A Volume in the Russell Sage Foundation Series on Trust

Listen with Your Heart: Seeking the Sacred in Romantic Love


Eileen Flanagan - 1999
    We desperately search for it, compete for it, and try to possess it--only to find it slipping through our fingers. But when we think of love as a verb, an activity rather than a thing, love is as plentiful as we make it.Here at last is an enlightening approach to finding and attaining a committed relationship. Unlike the many calculating "husband hunting" guides available today, "Listen with Your Heart reveals how lasting love is based on a deep spiritual connection--to yourself, your beloved, and the world. Drawing on original personal interviews, it shows you how loneliness and fear offer opportunities for spiritual growth.

Crush Price Objections: Sales Tactics for Holding Your Ground and Protecting Your Profit


Tom Reilly - 1999
    But even at a time when the word value is usedinterchangeably with cheap and the Internet is a bargain hunter’s paradise, there are ways for sales professionalsto regain the upper hand.In Crush Price Objections, Tom Reilly, bestselling author of Value-AddedSelling, teaches field-tested tactics for engaging price shoppers and holding the line on declining profits. Itprovides tips and tactics for: Developing a price-objection counterattack before you meet with buyers Using questions and compelling presentations to move theconversation away from the subject of price Destroying price objections if they surface Understanding why and when to raise your prices Creating winning bids—on paper and online Crush Price Objections offers you the tactical support you need to focus specifically on price resistance inorder to attain maximum profit in the most challenging circumstances. Let Tom Reilly show you how to stophaggling—and start closing!

Getting Permission: How to License & Clear Copyrighted Materials Online & Off


Richard Stim - 1999
    If you don't, you could find yourself slapped with an expensive and time-consuming lawsuit.Getting Permission tackles the permissions process head-on -- without the legalese. It shines the light on whom to ask for permission, as well as when -- and how much to expect -- to pay for permission. Comprehensive and easy-to-read, the book covers:the permissions process the public domain copyright research fair use academic permissions the elements of a license and merchandise agreement the use of a trademark or fictional character and much more Getting Permission includes agreements for acquiring authorization to use text, photographs, artwork, and music, whether it's found online or off. The 4th edition of this essential guide is completely updated to reflect the latest laws and court decisions. Plus, read an all-new collection of practical, real-life FAQs, based on author Richard Stim's popular intellectual property blog, Dear Rich: Nolo's Patent, Copyright & Trademark Blog.

The Man Who Made Paris: The Illustrated Biography of George-Eugene Haussmann


Willet Weeks - 1999
    This well-researched biography, illustrated with archival and modern photographs, explores the life of the civil servant who masterminded the transformation of Paris from a disease-ridden Medieval city into the City of Light.

Winning Your Husband Back Before It's Too Late: Whether He's Left Physically or Emotionally, All that Matters is...


Gary Smalley - 1999
    Thousands of discouraged and hurting women ask, "Is there anything I can do to win my husband back?" Though there are plenty of books on divorce, few talk about what it takes to initiate a reconciliation. Gary Smalley and Dr. Greg Smalley offer women a biblically based strategy for winning back their mate.Included is an appendix of additional resources on organizations, counseling centers, video series, and books that have proven particularly helpful in this situation. Full of practical advice and realistic encouragement, Winning Your Husband Back can help heal a marriage. And whether the marriage is healed or not, the ideas will also help readers become responsible for their own choices and draw nearer to God.

Jacques Ellul on Religion, Technology, and Politics


Jacques Ellul - 1999
    Because of the gloomy picture he paints of a society delivering humanity up to the manipulations of propaganda, state oppression and political illusion, this prophetic thinker has often been accused of describing today's world as little more than a wasteland. Yet hope and liberty are at the very heart of all his thinking. This book tells the story of Ellul, the anarchistic Christian, through a series of conversations where, for the first and last time in his life, he bares his heart to reveal to us what is tantamount to an intellectual legacy. It also gives us an overview of an immense lifework as yet insufficiently known.

Enhancing Leadership Effectiveness Through Psychological Type: A Development Guide for Using Psychological Type with Executives, Managers, Supervisors, and Team Leaders


Roger R. Pearman - 1999
    By linking type and leadership behaviors, this guide provides practical suggestions for executives, managers, and supervisors who want to increase their effectiveness in motivating others, improve productivity and job satisfaction, and refine awareness of their leadership style while discovering self-imposed barriers to development.

Strategic Marketing Communications: New Ways to Build and Integrate Communications with Disk


P.R. Smith - 1999
    Imagine this: You have a marketing strategy, an advertising strategy, and, if you're organized, a sales promotion strategy, a direct mail strategy and an exhibitions strategy, but you have no overall communication strategy that drives all of these communications tools in the same direction.

From Chaos To Calm: Or Dealing With Difficult People vs. Them Dealing With You!


Bill Crawford - 1999
    Book by Crawford, Bill

Design Graphics: Drawing Techniques For Design Professionals


Peter A. Koenig - 1999
    Design Graphics provides more complete coverage of the basics, making concepts and techniques accessible to students with highly diversified educational and technical backgrounds.

The Manager's Pocket Guide to Leadership Skills


Peter Barron Stark - 1999
    Feeling positive about yourself, making effective decisions, and solving problems are still a part of your daily life, but added to this are the challenging leadership skills of communicating, delegating, coaching, motivating, hiring, and leading. Your achievement is measured by your staff's performance. Knowing how to work with your staff increases your department's effectiveness: your employees can become your best support as you become one of today's successful leaders. The Manager's Pocket Guide to Leadership Skills concisely describes the skills you need to become a strong and competent supervisor or manager. This book contains information and illustrations as well as "Tips for Success" and "Action Plans." It is written for those who want to not only survive, but thrive in their leadership role!

Wireless Technician's Handbook


Andrew Miceli - 1999
    This second edition features material on such critical technologies as GPRS, EDGE, CDMA-2000 and WCDMA, and includes an introduction to network design and performance issues.

Communication Theory: Eastern And Western Perspectives


D. Lawrence Kincaid - 1999
    

Lies! Lies!! Lies!!!: The Psychology of Deceit


Charles V. Ford - 1999
    This book shines a spotlight on an understudied phenomenon that affects us all as we raise children, choose a relationship, move forward with a career path, or buy a used car.