Kouzes and Posner examine in twenty-two chapters the critical questions all leaders must ask themselves in order to leave a lasting impact. These powerful essays are grouped into four categories: Significance, Relationships, Aspirations, and Courage. In each essay the authors consider a thorny and often ambiguous issue with which today's leaders must grapple issues--such as how leaders serve and sacrifice, why leaders need loving critics, why leaders should want to be liked, why leaders can't take trust for granted, why it's not just the leader's vision, why failure is always an option, why it takes courage to "make a life," how to liberate the leader in everyone, and ultimately, how the legacy you leave is the life you lead.

    From lean and project management to statistics and data analysis, the DMAIC process is explained in a clear and insightful manner. Figures, tables, references, useful appendices, and a full sample test only add to this book's comprehensiveness.

    The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization. --Vik Torpunuri, President and CEO, e2e AnalytixIn Balanced Scorecard Step-by-Step, Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals. --Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National MarketsPaul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance! --Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

    Over the years, Ury has discovered that the greatest obstacle to successful agreements and satisfying relationships is not the other side, as difficult as they can be. The biggest obstacle is actually our own selves—our natural tendency to react in ways that do not serve our true interests.But this obstacle can also become our biggest opportunity, Ury argues. If we learn to understand and influence ourselves first, we lay the groundwork for understanding and influencing others. In this prequel to Getting to Yes, Ury offers a seven-step method to help you reach agreement with yourself first, dramatically improving your ability to negotiate with others.Practical and effective, Getting to Yes with Yourself helps readers reach good agreements with others, develop healthy relationships, make their businesses more productive, and live far more satisfying lives.

    Dwarves are mystical craftsmen, humans are big and strong, and halflings breed explosively, but none of them can match elves for sheer magical firepower.Angrod Veneanar is a young elf. He’s nearing the end of a long apprenticeship and looking forward to going home. As a nobleman he loves wine and women—he doesn’t care at all about shadow conspiracies, forgotten magics, or long-lost royal heirs. Unfortunately, there is a prophecy, and it looks like he’s in it.Now he’s on the run. Accused of murder, what seems like the entire kingdom wants him dead. He has knights, mages, and even arcane assassins on his trail. Worse, something is riding in his head and threatening to take over his body.To survive, Angrod must use all his skill in weapons and wizardry. He must find new allies and uncover fresh strength. And if he is to stand a chance of defeating his greatest enemy, he must rediscover a master spell that’s been lost for centuries. If he doesn’t, he’s just going home—to die.

    Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.

    While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification examination, a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book. With this audience in mind, the authors have greatly expanded the appendices section to include: * The 2001 Body of Knowledge, so that readers can compare changes and perhaps offer recommendations to future bodies of knowledge * Statistical tables completely redeveloped using a combination of Microsoft Excel and Minitab 15 * A table for control constants expanded to now include virtually all control constants * Tables for both cumulative and non-cumulative forms of the most useful distributions, including binomial, Poisson, and normal * Additional alpha values in tables * An expanded glossary, with more terms relating to lean * A second glossary of the most common Japanese terms used by quality and Six Sigma professionals

    . . no matter whether you are selling fruit from a stand or running a Fortune 500 company.Have you ever noticed that the business savvy of the world's best CEOs seems like a kind of street smarts? They sense where the opportunities are and how to take advantage of them. And their companies make money consistently, year after year.How different is it to run a big company than to sell fruit from a cart or run a small shop in a village? In essence, not very, according to Ram Charan. From his childhood in India, where he worked in his family's shoe shop, to his education at Harvard Business School and his daily work advising many of the world's best CEOs, Ram understands business as few can.The best CEOs have a knack for bringing the most complex business down to the fundamentals -- the same fundamentals of the family shoe shop. They have business acumen -- the ability to focus on the basics and make money for the company. What the CEO Wants You to Know captures these insights and explains in clear, simple language how to do what great CEOs do instinctively and persistently: * Understand the basic building blocks of a business and use them to figure out how your company makes money and operates as a total business.* Decide what to do, despite the clutter of day-to-day business and the complexity of the real world. Many people spend more than a hundred thousand dollars on an MBA without learning to pull these pieces of the puzzle together. Many others lack a formal business education and feel shut out from the executive suite. What the CEO Wants You to Know takes the mystery out of business and shows the secrets of success used by business legends like Jack Welch of GE.

    OKRs translate a company's vision and strategy into a coherent set of performance measures. The three layers of organization: Dreams, OKRs, and To dos, offer a balance between long-term goals and short-term planning, between outcomes that are desired by the organization and actual performance KPIs that drive these outcomes, between harder and softer performance measures. Francisco Mello, founder of Qulture.Rocks, the leading performance management software company, takes you through the history of using goals for management, from MBOs to OKRs, and presents OKRs with a constant focus on its key differences from older frameworks such as MBOs.

    Will take 25-35 days

    It is an invitation to my thoughts

    

    

    The wonderful inventions we now cannot live without—fromhigh-heels to tea-bags, pencils to x-rays, each story is an amazing mix of luck and a whole lot ofperseverance and hard work.Imagine what our hot summers would be without ice-lolly? The horrors of never tasting potatochips!What would we do without our quick-fix Superglue? We hardly give a thought to the manylittle things we use every day. Don’t you think it’s time we learnt about a few stories of origin?Where do they come from? Who invented them and how?Learn about 51 fascinating stories of inventions in a book blending adorable, simple illustrationswith lively text bursting with facts. Who knows, you might accidentally come up with an inventionone day too

    Plough the Furrow begins in 1910. Esther Everatt, shunned by her family and desperate for work and a place to say, finds her way to Sam Brumby's farm. Able to work alongside any man, she earns old Sam's grudging respect. Prepared to risk everything to secure her future, Esther marries a local farmhand. But as war arrives she comes to understand that only the truest of love can survive the passing of the seasons. Sow the Seed follows the story of Kate, Esther's daughter. Kate is determined to marry her childhood sweetheart, Danny. But when she reaches eighteen Kate is told the bitter truth of her family's past and the reasons why marriage to Danny can never happen. Heart-broken Kate witnesses many things amidst the chaos and destruction of WWII, which finally lead her to experience a love that allows her to leave the past behind. Reap the Harvest is set in the aftermath of the disastrous Lincolnshire floods of 1953. Kate's daughter Ella finds herself compelled to live at Brumby's Farm with her grandmother, Esther. This story of love, war, secrets and tragedy seems destined to repeat itself in heartache before coming full circle and bringing this glorious trilogy to a close.