Best of
Management

2001

The 17 Indisputable Laws of Teamwork: Embrace Them and Empower Your Team


John C. Maxwell - 2001
    Ultimately, success--whether in business, family, church, athletic teams, or any other organization--is entirely dependent on teamwork. But how does one build that team?Leadership expert and bestselling author John C. Maxwell knows that building and maintaining a successful team is no simple task. Even people who have taken their teams to the highest level in their field have difficulty re-creating what accounted for their successes. In his practical, down-to-earth style, Maxwell shares the vital principles of team building that are necessary for success in any type of organization.In The 17 Indisputable Laws of Teamwork, Dr. Maxwell shows how:The Law of High Morale inspired a 50-year-old man who couldn't even swim to train for the toughest triathlon in the world;The Law of the Big Picture prompted a former US president to travel across the country by bus, sleep in a basement, and do manual labor;Playing by The Law of the Scoreboard enabled one web-based company to keep growing and make money while thousands of other Internet businesses failed;Ignoring The Law of the Price Tag caused one of the world's largest retailers to close its doors after 128 years in business;And much more!Building a successful team has plagued leaders since the beginning of time. Is the key a strong work ethic? Is it “chemistry”? The 17 Indisputable Laws of Teamwork will empower you--whether coach or player, teacher or student, CEO or non-profit volunteer--with the “how-tos“ and attitudes for building a successful team.

Good to Great: Why Some Companies Make the Leap... and Others Don't


James C. Collins - 2001
    The findings will surprise many readers and, quite frankly, upset others.The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? The StudyFor years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?The StandardsUsing tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an average of seven times in fifteen years, better than twice the results delivered by a composite index of the world's greatest companies, including Coca-Cola, Intel, General Electric, and Merck. The ComparisonsThe research team contrasted the good-to-great companies with a carefully selected set of comparison companies that failed to make the leap from good to great. What was different? Why did one set of companies become truly great performers while the other set remained only good? The FindingsThe findings of the Good to Great study will surprise many readers and shed light on virtually every area of management strategy and practice. The findings include:Level 5 Leaders: The research team was shocked to discover the type of leadership required to achieve greatness.The Hedgehog Concept (Simplicity within the Three Circles): To go from good to great requires transcending the curse of competence.A Culture of Discipline: When you combine a culture of discipline with an ethic of entrepreneurship, you get the magical alchemy of great results. Technology Accelerators: Good-to-great companies think differently about the role of technology.The Flywheel and the Doom Loop: Those who launch radical change programs and wrenching restructurings will almost certainly fail to make the leap.

Crucial Conversations: Tools for Talking When Stakes Are High


Kerry Patterson - 2001
    Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want

The Secret: What Great Leaders Know - And Do


Kenneth H. Blanchard - 2001
    Newly promoted but struggling young executive Debbie Brewster asks her mentor the one question she desperately needs answered: ''What is the secret of great leaders?'' His reply - ''great leaders serve'' - flummoxes her, but over time he reveals the five fundamental ways that leaders succeed through service. Along the way she learns: � [ Why great leaders seem preoccupied with the future � [ How people on the team ultimately determine your success or failure � [ What three arenas require continuous improvement � [ Why true success in leadership has two essential components � [ How to knowingly strengthen - or unwittingly destroy - leadership credibility. The tenth anniversary edition includes a leadership self - assessment so readers can measure to what extent they lead by serving and where they can improve. The authors also have added answers to the most frequently asked questions about how to apply the SERVE model in the real world. As practical as it is uplifting, The Secret shares Blanchard's and Miller's wisdom about leadership in a form that anyone can easily understand and implement. This book will benefit not only those who read it but also the people who look to them for guidance and the organizations they serve.

17 Essential Qualities of a Team Player: Becoming the Kind of Person Every Team Wants


John C. Maxwell - 2001
    Maxwell breaks down the personal characteristics necessary for becoming an effective team player.Leadership expert John C. Maxwell follows his bestselling The 17 Indisputable Laws of Teamwork with this powerfully succinct companion book. Stating that great team players are developed from the inside out, Maxwell identifies the seventeen qualities that make up an in-demand team player while outlining how to embody those qualities.In The 17 Essential Qualities of a Team Player, Maxwell outlines the successes of team players who have been:Intentional – making every action count toward a long-term goalRelational – focused on othersSelfless – willing to take a subordinate role for the sake of the teamTenacious – hardworking and optimistic in the face of setbacksThis instructional resource shows how these qualities, among many others, impact the team and its success. If you want to have a better team, you have to develop better players.The 17 Essential Qualities of a Team Player is not feel-good platitudes and abstract thinking, but concrete actions designed to improve the value of every team player.

Manifesto for Agile Software Development


Kent BeckAndrew Hunt - 2001
    The result? This historical manifesto, which probably ranks in importance together with the original NATO conference that coined and defined Software Engineering, Royce definition of the waterfall development method, structured program design, Hoare axiomatics, Fagin´s software inspections and Carnegie Mellon´s Software Engineeering Institute Capability Maturity Model (CMM).

Five-Point Play: The Story of Duke's Amazing 2000-2001 Championship Season


Mike Krzyzewski - 2001
    The story of Duke University's 2000-2001 championship basketball season is one of a young inexperienced team, insurmountable odds, and the visionary coach that brought them to victory.

Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency


Tom DeMarco - 2001
    That principle is the value of slack, the degree of freedom in a company that allows it to change. Implementing slack could be as simple as adding an assistant to a department and letting high-priced talent spend less time at the photocopier and more time making key decisions, or it could mean designing workloads that allow people room to think, innovate, and reinvent themselves. It means embracing risk, eliminating fear, and knowing when to go slow. Slack allows for change, fosters creativity, promotes quality, and, above all, produces growth. With an approach that works for new- and old-economy companies alike, this revolutionary handbook debunks commonly held assumptions about real-world management, and gives you and your company a brand-new model for achieving and maintaining true effectiveness.

Good to Great and the Social Sectors: A Monograph to Accompany Good to Great


James C. Collins - 2001
    Using information gathered from interviews with over 100 social sector leaders, Jim Collins shows that his "Level 5 Leader" and other good-to-great principles can help social sector organizations make the leap to greatness.

Creating Continuous Flow: An Action Guide for Managers, Engineers & Production Associates


Mike Rother - 2001
    Creating Continuous Flow takes you to the next level in cellularization where you'll achieve even greater cost and lead time savings.You'll Learn:Where to focus your continuous flow effortsHow to create much more efficient cells and linesHow to operate a pacemaker process so that a lean value stream is possibleHow to sustain the gains and keep improving

Project Retrospectives


Norman L. Kerth - 2001
    Kerth guides readers through productive, empowering retrospectives of project performance.Whether your shop calls them postmortems or postpartums or something else, project retrospectives offer organizations a formal method for preserving the valuable lessons learned from the successes and failures of every project. These lessons and the changes identified by the community will foster stronger teams and savings on subsequent efforts.For a retrospective to be effective and successful, though, it needs to be safe. Kerth shows facilitators and participants how to defeat the fear of retribution and establish an air of mutual trust. One tool is Kerth's Prime Directive:Regardless of what we discover, we must understand and truly believe that everyone did the best job he or she could, given what was known at the time, his or her skills and abilities, the resources available, and the situation at hand.Applying years of experience as a project retrospective facilitator for software organizations, Kerth reveals his secrets for managing the sensitive, often emotionally charged issues that arise as teams relive and learn from each project.Don't move on to your next project without consulting and using this readable, practical handbook. Each member of your team will be better prepared for the next deadline.

Monday Morning Leadership: 8 Mentoring Sessions You Can't Afford to Miss


David Cottrell - 2001
    This book is one of those stories - about a manager and his mentor. It offers unique encouragement and direction that will help you become a better manager, employee, and person.

Home in One Piece


John Thompson - 2001
    A daring surgery to save his limbs was successful. Thompson documents his struggle with depression and the hope that inspired him to recover.

The Elephant and the Flea: Reflections of a Reluctant Capitalist


Charles B. Handy - 2001
    Discusses everything from the author's childhood in a Irish vicarage, to Oxford University, to his first job as an oil executive with Royal Dutch/Shell in the Far East, to a professorship at the London Business School, and finally to his status as an eminent social philosopher and international business guru.

Jungle Ace: The Story of One of the USAAF's Great Fighter Leaders, Col. Gerald R. Johnson (The Warriors)


John R. Bruning - 2001
    At the age of only twenty-four, he commanded the highest-scoring fighter group in the Pacific. Tragically, though Johnson had survived three combat tours, which included a mid-air collision with a Japanese aircraft and being shot down by friendly fire, the new father disappeared without a trace while flying a courier mission one month after the war’s end.

Clausewitz on Strategy: Inspiration and Insight from a Master Strategist


Carl von Clausewitz - 2001
    In Clausewitz on Strategy, the Boston Consulting Group's Strategy Institute has excerpted those passages most relevant to business strategy from Clausewitz's classic text On War, the most general, applicable, and enduring work of strategy in the modern West and a source of insight into the nature of conflict, whether on the battlefield or in the boardroom. This book offers Clausewitz's framework for self-education--a way to train the reader's thinking. Clausewitz speaks the mind of the executive, revealing logic that those interested in strategic thinking and practice will find invaluable. He presents unique ideas, such as the idea that friction--unexpected interference--is an intrinsic part of strategy. The Boston Consulting Group is one of the world's leading management consulting firms whose clients include many of the world's industry leaders. Tiha von Ghyczy (Charlottesville, VA) has been a faculty member and Director of Business Projects at the Darden School of Business since 1996. While with The Boston Consulting Group, he assumed responsibility for the practice groups in manufacturing/time-based competition and high technology. He has published numerous articles and books on vision and strategy. Bolko von Oetinger (Munich, Germany) is a Senior Vice President of BCG. Christopher Bassford (Washington, DC) is presently a Professor of Strategy at the National War College in Washington, DC, and the author of several books, including Clausewitz in English: The Reception of Clausewitz in Britain and America, 1815-1945.

The Leadership Mystique: A User's Manual for the Human Enterprise


Manfred F.R. Kets de Vries - 2001
    - Manfred Kets de Vries Organizations are like automobiles. They don't run themselves, except downhill. Leadership now, requires very different behavior from the leadership tradition we are used to. It requires leaders who speak to the collective imagination of their people, co-opting them to join in the business journey; leaders who are able to motivate people to full commitment and have them make that extra effort. It's all about human behavior. It's about understanding the way people and organizations behave, about creating relationships, about building commitment, and about adapting your behavior to lead in a creative and motivating way. So, ask yourself what you're doing about the leadership factor. How do you execute your own leadership style? Whether you work on the shop floor or have a corner office on the top floor of a shimmering skyscraper, what have you done today to be more effective as a leader? There are no quick answers to leadership questions, and there are no eas

After Capitalism: From Managerialism to Workplace Democracy


Seymour Melman - 2001
    For nearly half a century, Seymour Melman has been an influential commentary on capitalism, militarism and their discontents

Finance for Executives: Managing for Value Creation


Gabriel Hawawini - 2001
    Respected authors Gabriel Hawawini and Claude Viallet draw on their wealth of business experience to provide a concise, analytically sound introduction to financial management that is neither too simplistic nor too theoretical. In fact, the book masterfully balances a thorough exploration of modern finance principles with a strong practical focus on real-world applications and rigorous analysis, even while avoiding complicated formulas with little value for decision-making. FINANCE FOR EXECUTIVES employs a strong problem-scenario approach to present key concepts within the context of realistic financial management issues that executives commonly face. In addition, a series of integrated case studies analyzes the same set of companies throughout the book to explore concepts in greater depth and reinforce learning. The book also features a highly reader-friendly structure and presentation, with self-contained chapters that make it an invaluable reference and resource. In addition, the Fourth Edition includes extensive updates incorporating the most recent financial data and latest references, as well as a new chapter devoted to managing corporate risk, an essential topic for success in today's high-stakes business environment.

Managing For Excellence


Robert Heller - 2001
    Excellence also depends on mastering technical skills. These are discussed in Managing Projects Thinking Strategically Managing Budgets and Understanding Accounts. Every manager needs these skills often on a daily or weekly basis. Selling Successfully and Marketing Effectively cover a wide range of skills. Once the fear of selling has been overcome the techniques of effective salesmanship can be mastered. However salespeople can only operate well within a context of effective marketing - using a host of ways to give the customers what they want at a profitable prive that they are happy to pay. Whether the information in this book is familiar or new excellence will follow from understanding the facts absorbing the precepts and applying them. Effective management is defined as excellence in every respect and in every action.

From Battlefield to Boardroom: Winning Management Strategies for Today's Global Business


Dennis Laurie - 2001
    The winning military strategies at Thermoyplae, Gettysburg, Waterloo, Iwo Jima, Desert Storm, and more have become the strategies of companies like HP, Wal-Mart, AOL, and GE. From old-line industries to e-commerce startups and for an entire corporation, division, or department, offered here in practical format, with real world examples, are winning battlefield strategies that can become the business reader's own.

Freedom and Accountability at Work: Applying Philosophic Insight to the Real World


Peter Koestenbaum - 2001
    They provide aradical new approach to your work-a-day life that will bring truemeaning and power to your work.Freedom and Accountability at Work offers you the information youneed to: * Gain strength and meaning by transforming your thinking on howyou view anxiety, doubt, death, and guilt * Find new ways to bring spiritual and ethical values into yourworkplace * Engage in profound change that will help you overcome cynicismthat comes from superficial change * Replace your loss of organizational loyalty and safety with asense of freedom and accountabilityBoth Koestenbaum and Block are such passionate men who bringtogether what we all seek in our work life-meaning, insight, andhumanness. Bless them for this book. --Joyce DeShano, board chair, Ascension Health

Linux System Administration: A User's Guide


Marcel Gagné - 2001
    This guide discusses: how to install a Linux system; Linux distribution differences and considerations; how to monitor, add, delete and disable users; how to monitor and tune the system; understanding how printing and printers work; and undersanding principles of Linux security.

Principles of Forecasting: A Handbook for Researchers and Practitioners


Jon Scott Armstrong - 2001
    It provides guidelines that can be applied in fields such as economics, sociology, and psychology. It applies to problems such as those in finance (How much is this company worth?), marketing (Will a new product be successful?), personnel (How can we identify the best job candidates?), and production (What level of inventories should be kept?). The book is edited by Professor J. Scott Armstrong of the Wharton School, University of Pennsylvania. Contributions were written by 40 leading experts in forecasting, and the 30 chapters cover all types of forecasting methods. There are judgmental methods such as Delphi, role-playing, and intentions studies. Quantitative methods include econometric methods, expert systems, and extrapolation. Some methods, such as conjoint analysis, analogies, and rule-based forecasting, integrate quantitative and judgmental procedures. In each area, the authors identify what is known in the form of `if-then principles', and they summarize evidence on these principles. The project, developed over a four-year period, represents the first book to summarize all that is known about forecasting and to present it so that it can be used by researchers and practitioners. To ensure that the principles are correct, the authors reviewed one another's papers. In addition, external reviews were provided by more than 120 experts, some of whom reviewed many of the papers. The book includes the first comprehensive forecasting dictionary.

Operations Management with POM Software CD-ROM


Norman Gaither - 2001
    An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.

Insights for the Journey: Navigating to Thrive, Enjoy, and Prosper in Senior Management


John Lucht - 2001
    ultimately finding self-perspective and satisfaction in the world of Senior Management.

Dealing with Problem Employees: A Legal Guide


Amy DelPo - 2001
    Do you have an employee who isn't performing, isn't producing or doesn't show up at all? Does your workplace seem to be a breeding ground for all kinds of employee problems, large and small? No matter what the problem is, this book can help. Dealing With Problem Employees provides proven techniques -- and more importantly, immediate fixes -- for dealing with the inevitable problem employee. Find out how to avoid hiring problem employees, recognize who is and isn't a problem employee, help problem employees get back on track, investigate problems and complaints, conduct performance evaluations, apply progressive discipline, suspend employees, fire employees, handle severances and references and institute effective policies and procedures. The 4th edition is completely updated to reflect the latest employment laws in your state. It also provides sample policies to help give you a trouble-free workplace.

The Food Connection: The Right Food at the Right Time


Sam Graci - 2001
    Shows you: how to balance your hormonal system to positively affect weight, motivation, sleep patterns and cognitive abilities; how to jump start your health with the seven-day 'World's Best Diet'; the 17 bioenergetic foods to eat daily; how food affects your mood at breakfast, lunch and dinner; and, more.

Handbook of Industrial Engineering: Technology and Operations Management


Gavriel Salvendy - 2001
    This astoundingly comprehensive resource also provides a cohesive structure to the discipline of industrial engineering with four major classifications: technology; performance improvement management; management, planning, and design control; and decision-making methods. Completely updated and expanded to reflect nearly a decade of important developments in the field, this Third Edition features a wealth of new information on project management, supply-chain management and logistics, and systems related to service industries. Other important features of this essential reference include: * More than 1,000 helpful tables, graphs, figures, and formulas * Step-by-step descriptions of hundreds of problem-solving methodologies * Hundreds of clear, easy-to-follow application examples * Contributions from 176 accomplished international professionals with diverse training and affiliations * More than 4,000 citations for further reading The Handbook of Industrial Engineering, Third Edition is an immensely useful one-stop resource for industrial engineers and technical support personnel in corporations of any size; continuous process and discrete part manufacturing industries; and all types of service industries, from healthcare to hospitality, from retailing to finance. Of related interest . . . HANDBOOK OF HUMAN FACTORS AND ERGONOMICS, Second Edition Edited by Gavriel Salvendy (0-471-11690-4) 2,165 pages 60 chapters "A comprehensive guide that contains practical knowledge and technical background on virtually all aspects of physical, cognitive, and social ergonomics. As such, it can be a valuable source of information for any individual or organization committed to providing competitive, high-quality products and safe, productive work environments."-John F. Smith Jr., Chairman of the Board, Chief Executive Officer and President, General Motors Corporation (From the Foreword)

The Wisdom of Solomon at Work: Ancient Virtues for Living and Leading Today


Charles C. Manz - 2001
    The dramatic stories found in the ancient text -- illustrating the faith of Job, the courage of David, the compassion of Ruth, the justice of Moses -- reveal the virtues needed to live a meaningful life. Not only that, these stories raise timeless questions about the human condition that today's readers can apply to their professional lives.This book grew out of the authors' thinking about key issues and questions they face in work and life. Together, the authors represent Protestant, Catholic, and Jewish heritages, and a wide age range.

Decision Modeling with Microsoft (R) Excel


Jeffrey H. Moore - 2001
    It also includes additional case studies and additional basic and advanced homework problems at the end of most chapters.

Qualitative Market Research


Hy Mariampolski - 2001
    In this respect, it can be used as both a continuous teaching text and training manual, or individual sections may be consulted to enhance knowledge of `best practices′ and improve productivity in any specific research application. Section one begins with an overview of the history and philosophy behind the practice of qualitative research, using qualitative or quantitative approaches, organising qualitative research (particularly those in `practice′ such as research consultants), qualitative research applications (including product development, branding and advertising) and the varieties of qualitative research

The Complete Guide to Accelerating Sales Force Performance


Andris A. Zoltners - 2001
    And while underrepresented in most marketing texts, the success of the sales force is a major component in the overall success of most companies.The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy. It's loaded with proven ideas for improving such ""success drivers"" as:culture * sales force structure * hiring * sales manager selection * training * compensation * technology * sales territory design * goal setting * performance management.Packed with valuable insights and real-life examples, this guide is an excellent source of practical ideas for sales and marketing managers in all industries."

Software for Your Head: Core Protocols for Creating and Maintaining Shared Vision


Jim McCarthy - 2001
    They can remember the unity of purpose they experienced, the powerful passion that inspired them, and the incredible results they achieved. People who have been on a great team can attest that the difference between being on a team with a shared vision and being on a team without one is the difference between joy and misery.In 1996, Jim and Michele McCarthy, after successful careers leading software development teams at Microsoft and elsewhere, set out to discover a set of repeatable group behaviors that would always lead to the formation of a state of shared vision for any team. They hoped for a practical, communicable, and reliable process that could be used to create the best possible teams every time it was applied. They established a hands-on laboratory for the study and teaching of high-performance teamwork. In a controlled simulation environment, their principle research and teaching effort--the McCarthy Software Development BootCamp--challenged dozens of real-world, high-tech teams to produce and deliver a product. Teams were given a product development assignment, and instructed to form a team, envision the product, agree on how to make it, then design, build, and ship it on time. By repeating these simulations time after time, with the new teams building on the learning from previous teams, core practices emerged that were repeatedly successful. These were encoded as patterns and protocols. Software for Your Head is the first publication of the most significant results of the authors' unprecedented five-year investigation into the dynamics of contemporary teams. The information in this book will provide a means for any team to create for itself a compelling state of shared vision.0201604566B09042001

Leadership That Gets Results


Daniel Goleman - 2001
    This enables you to scan, absorb, and share the management insights with others. A leader's singular job is to get results. But even with all the leadership training programs and "expert" advice available, effective leadership still eludes many people and organizations. One reason, says Daniel Goleman, is that such experts offer advice based on inference, experience, and instinct, not on quantitative data. Now, drawing on research of more than 3,000 executives, Goleman explores which precise leadership behaviors yield positive results. He outlines six distinct leadership styles, each one springing from different components of emotional intelligence. Each style has a distinct effect on the working atmosphere of a company, division, or team, and, in turn, on its financial performance. The styles, by name and brief description alone, will resonate with anyone who leads, is led, or, as is the case with most of us, does both. Coercive leaders demand immediate compliance. Authoritative leaders mobilize people toward a vision. Affiliative leaders create emotional bonds and harmony. Democratic leaders build consensus through participation. Pacesetting leaders expect excellence and self-direction. And coaching leaders develop people for the future. The research indicates that leaders who get the best results don't rely on just one leadership style; they use most of the styles in any given week. Goleman details the types of business situations each style is best suitedfor, and he explains how leaders who lack one or more of these styles can expand their repertories. He maintains that with practice leaders can switch among leadership styles to produce powerful results, thus turning the art of leadership into a science.

How to Hire and Develop Your Next Top Performer, 2nd edition: The Qualities That Make Salespeople Great


Herb Greenberg - 2001
    The future now belongs to salespeople who deeply understand, embrace, and take advantage of these unprecedented changes to enhance their relationships with their customers.What does this mean for you? You absolutely need these people on your team to succeed. And this fully updated edition of How to Hire and Develop Your Next Top Performer will show you how to find them, attract them, and retain them. It’s the key to maintaining the competitive edge now and in the future.Written by the CEO and president of Caliper, one of the world’s leading management consultancies, How to Hire and Develop Your Next Top Performer, Second Edition, delivers the proven game plan their company has used to power growth for SAP, Avis Budget Group, and thousands of other clients.Updated and revised for the age of the digitally connected customer and expanded to cover global and remote leadership topics, this one-of-a-kind guide gives you essential strategies to: Recruit and evaluate candidates via social media and other platforms Spot the qualities of top performers—and make sure the entire sales team has them Set realistic coaching goals Understand the psychology of “A” players, so you can give these stars what they need to succeed When you know how to hire, onboard, coach, motivate, and lead a powerful sales team, nothing can stop you. How to Hire and DevelopYour Next Top Performer is the essential playbook for long-term sales success. Praise for How to Hire and Develop Your Next Top Performer: “We wouldn’t hire a salesperson without Caliper’s advice. If you’re concerned about recruiting the right person and driving increased profitable sales, you’ve got to read this book!”—Thomas M. Gart land, President, North America, Avis Budget Group, Inc.“This book has changed my life and, more importantly, it has changed the lives of many of my customers.”—Peter Smith, Executive Vice President of Sales and Marketing, Hearts On Fire“Caliper can dramatically improve your ability to hire and develop top performers. If you want to increase sales, read this book before your competition gets a hold of this gem.”—Gerhard Gschwandtner, Founder and Publisher, Selling Power“There is no better book on hiring and developing top performing salespeople.”,b>—Ron Rubin, Minister of Tea (Owner), The Republic of Tea“This book should be on the desk of anyone interested in creating the best sales organization possible.”—Sean Sweeney, President, Chief Operating Officer, Philadelphia Insurance Companies“A must read. This book can save you a lot of wasted time and energy, while increasing your success rate dramatically.

Leadership for the Ages


David P. Hanna - 2001
    Although dealing with mergers, downsizing, and acquisitions, leaders are challenged by this book to commit to a worthwhile vision of balance between the bottom line and building trust in an organization.

A Swift, Elusive Sword: What if Sun Tzu and John Boyd Did a National Defense Review?


Chet Richards - 2001
    Chester Richards (USAF Ret.), suggests that ancient strategic wisdom may help solve the dilemma confronting the U.S. military: spending on defense exceeds that of any combination of potential adversaries, but the services still face cancellation of weapon systems and lack of funds for training, spares, and care and feeding of the troops. Richards suggests U.S. military leaders can break out of the "dollars equals defense" mindset, and create more effective forces. The second edition contains a new forward written in response to the effects that the September 11, 2001 terrorist attacks against the United States have engendered in the U.S. military.

Strategies for eCommerce Success


Bijan Fazlollahi - 2001
    Many experts believe that by the beginning of the 22nd century the majority of business transactions and communications will be conducted through the use of Web-enabled technologies, particularly e-commerce. As a result, many organizations around the world are looking into the emerging applications of e-commerce technologies and ways to utilize them in support of their business strategies. With this field growing so rapidly, the object of all businesses is to examine the critical elements that could impact a user's perception of business-to-business and business-to-consumer electronic commerce. This volume presents a study of key components and concepts of e-commerce, evaluating the critical success factors, economics and practical issues involved with e-commerce.

The Purchasing Machine


Dave Nelson - 2001
    Here is the most important and practical reference on best purchasing practices, highlighting ten firms whose supply management pioneers excel at twenty "best practices" -- practical steps to improve a supply chain.

The Tom Peters Phenomenon: Corporate Man to Corporate Skunk


Stuart Crainer - 2001
    Crainer traces the rise of a one-man industry from Vietnam, McKinsey and the Pentagon to a corporate Billy Graham.""Stuart Crainer gained unique access to Tom Peters, obtaining many hours of revealing interviews. He builds a complete picture by talking to Peters's former associates, his contemporaries, acolytes and opponents.""Corporate Man to Corporate Skunk is a searching account of a management icon which simultaneously demystifies the whole guru industry and explains why managers continue to put such faith and dollars into a select few individuals."--BOOK JACKET

Encyclopedia of Positive Questions Volume I : Using Appreciative Inquiry to Bring Out the Best in Your Organization


Diana Whitney - 2001
    The book is composed of generic interview questions central to the "Discovery" phase of the Appreciative Inquiry process. Appreciative interview questions such as those discussed in this book seek to discover who and what the organization is, at its best.

Simplicity from a Monastery Kitchen: A Complete Menu Cookbook for All Occasions


Victor-Antoine D'Avila-Latourrette - 2001
    His most extensive cookbook to date, Simplicity from a Monastery Kitchen now brings his unique culinary spirit to every meal and occasion. As always, he draws on locally grown offerings to create a fresh range of recipes. Complemented by the influence of his French palate, each selection combines elegant flavors with natural ingredients for a satisfying yet nourishing dish. Start the day with Eggs in Potato Croustades or Avignon Banana and Raisin Bread. For lunch, try one of ten hearty soups, or a Polenta and Broccoli Casserole. Dinner could comprise Easy Spinach Croquettes and a Jerusalem Artichoke Salad, or a lavish affair featuring Asparagus Canapes, Grilled Sea Bass with Dill Sauce, and St. Peter's Zabaglione.Also including a variety of souffles, savory pancakes, crepes, pastas, a special section devoted to mushrooms, and a tempting array of more than two dozen sauces, Simplicity from a Monastery Kitchen provides a way of cooking that truly celebrates the bounty of the Earth.

Breaking out of the Box


Piers Dudgeon - 2001
    Since first publication of his bestseller THE USE OF LATERAL THINKING in 1967, de Bono has brought about a revolution in the way we think. His radical ideas have been published in over fifty books, celebrated in television programmes and generated business strategies adopted by international companies, governments and educationists. Piers Dudgeon reveals the man and the way he developed his thinking systems and provides a synthesis of his ideas, showing how they have been employed in businesses around the world.

The Tip of the Iceberg: Managing the Hidden Forces That Can Make or Break Your Organization


David Hutchens - 2001
    The good news attracts penguins and walruses from icebergs far and wide who join in the work and the delectation. But on the way to establishing a clam lovers' paradise, territorial skirmishes arise, clumsy walruses flatten penguins, and confusion reigns. Can the penguins discover the hidden connections that have turned spiraling success into frustration and social upheaval? Only when they learn to see what is invisible are they able to stop their paradise from unraveling and take steps to creat sustainable prosperity. The Tip of the Iceberg vividly illustrates how organizations can be trapped by systems when they fail to understand them. The story and discussion guide will help managers sort through the complexity of surface-level events and discover how to take effective actions that create the results they desire.

Effective Men's Ministry: The Indispensable Toolkit for Your Church


Phil Downer - 2001
    Effective Men’s Ministry gives you the tools you need to start smart and stay strong. Here is information you can really use—right away and in years to come.Created by the National Coalition of Ministry to Men, this comprehensive handbook takes you through the five stages of building a powerful, life-changing men’s ministry in your church. Prominent pastors and men’s leaders such as Pat Morley, Ed Cole, Haman Cross, Phil Downer, Steven Farrar, Jack Hayford, and Willie Richardson share their knowledge and experience. Here is your indispensable toolkit for bringing men together and helping them bond in purpose, heart, and spirit. It includes worksheets, exercises, and sidebars.Some of the twenty-six topics covered are: Getting Things Right—the First Time; The Pastor’s Role; Building a Leadership Team; Upside-Down Leadership; Getting Men to Jesus; Teaching Men to Pray; Encouraging Vital Relationships; Working with Men Who Fail; Men of All Colors—Unity in Diversity; Becoming Irresistible Husbands; Fathers and Sons; Successful Men’s Retreats.

Intangibles: Management, Measurement, and Reporting


Baruch Lev - 2001
    Weaving case studies and real-world examples with contemporary business theory, Baruch Lev - establishes an economic framework to analyze managerial and investment issues concerning intangibles; - surveys the impact of intangibles on corporate performance and market values, including management difficulties, risk, questions of property rights, marketability, and cost structure; - analyzes information deficiencies associated with intangibles, including the major economic principles governing intangible investments, limits of management information systems, and recommendations for improved accounting disclosure; - sets forth a comprehensive information system—aimed at satisfying the needs of both internal and external decision makers—to reflect the impact and value of intangibles within the context of enterprise performance.

The Art of High Stakes Decision Making Tough Calls in a Speed Driven World


J. Keith Murnighan - 2001
    Engaging "you are there" stories teach how to focus on the core issues involved in high stakes decision making. The authors share powerful tools for cutting through the psychological and emotional barriers to making the best decisions. Each chapter concludes with a set of fundamental principles for successfully navigating each stage of the SCRIPTS method, an acronym that outlines a seven-step process for making tough choices under the gun. J. Keith Murnighan, PhD (Evanston, IL), is the Harold H. Hines, Jr. Distinguished Professor of Risk Management at the Kellogg Graduate School of Management at Northwestern University. John C. Mowen, PhD (Stillwater, OK), is Regents Professor and Noble Chair of Marketing Strategy at Oklahoma State University's College of Business Administration.

Beyond Chaos: The Expert Edge in Managing Software Development


Larry L. Constantine - 2001
    This book compiles the best of the Management Forum columns, with contributions from significant names such as Jim Highsmith, Capers Jones, Steve McConnell, Meilir Page-Jones, Karl Weigers, Ed Yourdon, and many more. The book is ideal for busy project managers and team leaders, and the essays contained within are pragmatic and provocative. The essays have been selected and edited to provide highly focused ideas and suggestions that can be translated into immediate practice.

Hawaii Tropical Rum Drinks & Cusine by Don the Beachcomber


Arnold Bitner - 2001
    The book is crammed with memories and memoribilia of Don the Beachcomber, the guy who created the Zombie drink, and may have created the Mai Tai as well. He started his tropical themed bar in Hollywood in the 1930s. Think: full color photos of tiki drinks, vintage photos, food recipes, even a party guide.

Decision Analysis for the Professional


John Celona - 2001
    In this timely book, business consultants McNamee and Celona set forth the practical application of decision analysis for business decision-makers and those who support them. The book clearly illustrates the need for coupling decision process with analysis to create quality decisions. Includes cases and discussion questions. 339 pages.

Andy Grove


Robert Heller - 2001
    In this inspiring volume, Robert Heller reveals how Andrew Grove channeled the energies and ideas of a group of brilliant innovators to generate technical and commercial triumphs — and to regenerate and renew the company. Discover Grove's driving approach to: managing innovation, dominating the market, creating the future, living with drastic change, coping with crisis, mastering the six business forces, strategic revolution, and dealing with chaos.Supplying lessons from today's most celebrated and successful business thinkers, the Business Masterminds series is perfect for people hoping to advance their careers, make their own businesses grow and prosper, or achieve personal goals. In addition to providing overviews of each leader's most influential writings and speeches, each title is packed with full-color charts, diagrams, and photographs that graphically illustrate complex concepts. Author Biography: Robert Heller is himself a prolific author of management books. The first, The Naked Manager, published in 1972, established Heller as an iconoclastic, wide-ranging guide to managerial excellence — and incompetence. Heller has drawn on the extensive knowledge of managers and management that he acquired as the founding editor of Management Today, Britain's premier business magazine, which he headed for 25 years. Books such as The Supermanagers and In Search of European Excellence address the ways in which the latest ideas on change, quality, and motivation are providing new routes to business success. In 1990 Heller wrote Culture Shock, one of the first books to describe how IT would revolutionize management. Since then, as writer, lecturer, and consultant, Heller has continued to tell managers how to "Ride the Revolution," the title of his 2000 book, written with Paul Spenley. His books for Dorling Kindersley's Essential Managers series are international bestsellers.

Marketing Asian Places: Attracting Investment, Industry, and Tourism to Cities, States and Nations


Philip Kotler - 2001
    Nowhere in the world are the stakes for recreating development models more acute. And nowhere is the need for strategic place marketing greater. Fortunately, successful examples are everywhere. Beijing picked up the pieces from its failed bid for the 2000 Olympic Games, worked to figure out what went wrong, and overhauled its communication and marketing program to bid for the 2008 Games - successfully. Three things accounted for its success: massive efforts to match IOC criteria, an effective government and corporate partnership, including foreign investors, and pushing the idea of a completely new venue for the Games. Small success stories are important, too. School children in Cambodia's tiny village of Robib connect to the outside world using e-mail and the web, and villagers participate in e-commerce through their own website, www.villageleap.com. The first US$6,000 raised selling handcrafted silk products to overseas buyers was used to set up a pig farm. Places like Robib are showing that technology has a profound impact in the development of previously isolated places in Asia. In this changing and challenging environment, places need to adopt a strategic marketing plan to maintain and develop the advances they have achieved. Marketing Asian Places shows how to attract initial investment, maintain the development through targeted policies, and establish a high-profile investment environment for long-term growth.

Organizational Behavior: A Management Challenge


Linda K. Stroh - 2001
    A new chapter on Inclusion has also been added.New Features: *Research in Action Boxes--contributions from leading researchers in the field. *Focus On--vignettes and boxed items that emphasize technology issues and international issues. *On Your Own--experimental exercises that can be either completed individually or collaboratively. *The Manager's Memo--a unique format for end-of-chapter cases. Real-life management problems presented through a memo. Provides the opportunity for formal written responses, as well as class discussion. *Photos and NEW Artwork-- with captions that tie the relevancy of the graphics to the text concepts.Supplements: *Instructor's Manual *PowerPoint on CD--packaged automatically with the Instructor's Manual *Text Specific Web site: www.organizationalbehavior.ws **Special Copy for 4C mailer** Below the bios: These three leading scholars in their field have written the new Third Edition of Organizational Behavior to include coverage of technology in the workplace and the challenges of a global market. A NEW chapter on Inclusion (chapter 16) has also been added.The latest research in organizational behavior has been interwoven with real-life cases and practical applications to provide a highly accessible text for advanced undergraduate and MBA students of management and psychology. We at LEA invite you to examine our new exciting learning tool for students and scholars alike. Please preview the wonderful new features of Stroh, Northcraft and Neale's new textbook that will help the reader gain the knowledge to succeed in today's changing work environments.SupplementsINSTRUCTOR WEB RESOURCE - www.organizationalbehavior.ws Prepared by Christine L. Langlands, this FREE, text-specific website includes the entire Instructor's Resource Manual, all of the PowerPoint slides described below, the Preface and Table of Contents for the textbook, author biographies and ordering information to obtain a copy of the text. This valuable on-line resource is designed to be completely intuitive and enhances both the live contact course and the virtual classroom. To keep pace with the evolving field of Organizational Behavior, the website will be updated by the author team over the life of the text.INSTRUCTOR'S MANUAL Written by Mary C. Freeman-Kerns and Christine L. Langlands, in conjunction with the authors of the textbook, this IM was created in the classroom. This rich resource contains detailed chapter outlines, the answers to the questions in the textbook, and additional case or group exercises for each section of the text. Available directly on the website OR in hardcopy (upon adoption), this IM is a tool that will guide new instructors smoothly through their course.POWERPOINT CD-ROM Containing more than 250 PowerPoint slides, this dual-platform CD-ROM enhances any lecture with interesting and accurate visuals. The CD-ROM will be packaged FREE with the hardcopy Instructor's Manual.Third Edition FeaturesResearch in Action Contributions from leading researchers in the field highlight the connection between high-quality research and effective application.On Your Own Experimental exercises that can be completed either individually or collaboratively.Focus On Real-life vignettes and boxed items that emphasize Technology and International issues.The Manager's Memo A unique memo format for end-of-chapter cases providing actual management problems with the opportunity for formal written responses as well as class discussion.

The Coaching Revolution: How Visionary Managers Are Using Coaching to Empower People and Unlock Their Full Porential


David Logan - 2001
    'The Coaching Revolution' is for managers who recognise that times are changing and know they need to coach the people they manage to get the results they want.

International Handbook of Clinical Hypnosis


Graham D. Burrows - 2001
    This handbook, with its practical approach, covers both the scientific and clinical aspects of hypnosis providing information on a range of available psychological and physical treatments. * Explains how to learn and apply hypnosis in clinical situations * World renowned editors * Comprehensive coverage of relevant issues This title will be invaluable to practising psychiatrists, clinical psychologists, medical hypnotists and mental health care workers.

Truth, Trust, and the Bottom Line: Seven steps to trust based management.


Diane Tracy - 2001
    The most successful organizations are those that are able to attract, develop, and retain talented people people that require developmental opportunities, coaching, and feedback."Truth, Trust, and the Bottom Line" offers managers, executives, coaches, trainers, team leaders, and human resources professionals new strategies for turning organizations around and regaining market share by moving to a coaching style of management, or improving the processes that are already in place.

Managing Knowledge: An Essential Reader


Stephen E. Little - 2001
    The Second Edition of the successful knowledge management reader provides a core source of key theoretical thinkers in the field and presents the most up-to-date leading-edge articles that explore emerging trends. A comprehensive introduction places these readings in context and draws together key strands across the field. The new reader includes new and revised chapters as well as newly authored material, to provide students with a current resource that enables the study of knowledge management from a variety of perspectives. Theoretical work and engaging case studies place knowledge management in the context of an emerging global economy.

Stakeholder Power: A Winning Plan For Building Stakeholder Commitment And Driving Corporate Growth


Steven F. Walker - 2001
    Balancing conflicting agendas while creating value for all stakeholders is an enormous challenge, but one that pays off in the long run as the company builds commitment, a steadfast loyalty, both inside and outside the firm, to everything the company provides and stands for.Drawing from his own firm's sixty-year history as a pioneer in corporate reputation, consumer psychology, and market research, as well as from in-depth case studies of organizations as diverse as LensCrafters, DHL, and Edison International, Steven Walker offers a practical model for hard-wiring stakeholder management into strategy and reaping the rewards, through continuous innovation, learning, and profitable growth.

Bionic E Teamwork


Jaclyn Kostner - 2001
    Instead of working with the people down the hall, we now work with people whose locations span the globe. To achieve real success, companies cannot just plug into the new technology. They must learn how to collaborate effectively when people are not in one place. They must create fast, cohesive, Bionic eTeamwork from afar, the next wave of virtual teamwork. Armed with new technology and new methods, eTeams allow companies to break the speed of light. One of the world's leading experts on virtual teamwork, Jacklyn Kostner, takes readers step-by-step through the process of creating fast, effective, Bionic eTeams that use technology's power to extend their human capability and touch. Kostner notes Being on the same e-mail system doesn't make a team. People make a team. Communication makes a team. Trust makes a team. Kostner includes best practices from SAS Airlines, Dow Chemical, Hewlett-Packard, IBM and more. Bionic eTeamwork teaches: The three-step evolution to Bionic eTeamwork. Four key ways to transition your team quickly to Bionic eTeamwork. Best practices for creating trust in teams that communicate virtually. Moments of truth to enhance a

At Your Fingertips In The Office: Information Management For The Small Business


Alexandra Bradley - 2001
    

Industrial Organisation: An Analysis of Competing Markets


John Lipczynski - 2001
    --Oligopoly. --Collusion. --Concentration. --Barriers to entry. --Market structure and profitability : a review of the empirical evidence. --Advertising. --Innovation. --Vertical relationships. --Diversification. --Competition policy. --Privatisation and regulation.

مدیریت استراتژیک سیستم‌های اطلاعاتی


Steve Clarke - 2001
    Key issues covered include: corporate strategy, information systems strategy and the technical versus social debate.