It is an inexhaustible mine of anecdotes, quotations, images, curious facts and useless information, oddities, serious science, jokes and memories, all concerned with the interplay between the verbal and the visual, and the limitless resources of the human mind. Loosely arranged in 72 chapters, all this material is presented in a wonderfully inventive series of pages that are themselves masterly demonstrations of the expressive use of type, space, color and imagery.This book does not set out to teach lessons, but it is full of wisdom and insight collected from all over the world. Describing himself as a visual jackdaw, master designer Alan Fletcher has distilled a lifetime of experience and reflection into a brilliantly witty and inimitable exploration of such subjects as perception, color, pattern, proportion, paradox, illusion, language, alphabets, words, letters, ideas, creativity, culture, style, aesthetics and value.The Art of Looking Sideways is the ultimate guide to visual awareness, a magical compilation that will entertain and inspire all those who enjoy the interplay between word and image, and who relish the odd and the unexpected.

    And all of these capabilities are founded in a deep and rich embrace of what it means to be a designer.Design Like Apple uncovers the lessons from Apple's unique approach to product creation, manufacturing, delivery, and customer experience.Offers behind-the-scenes stories from current and recent Apple insiders Draws on case studies from other companies that have mastered the creative application of design to create outrageous business results Delivers how-to lessons across design, marketing, and business strategy Bridging creativity and commerce, this book will show you to how to truly Design Like Apple.

    Every officer should read and reread this text, to understand it, and to take its message to heart. Warfighting has stimulated discussion and debate from classrooms to wardooms, training areas to combat zones. The philosophy contained in this publication has influenced our approach to every task we have undertaken.

    When she discovers their hidden affair, she takes Byron and Meshia into a bizarre world, one of which they could never have dreamed of, not even in their worst of nightmares.

    Dr. Dagny Steele is on the verge of fulfilling her lifelong calling to become a pediatric surgeon when the sudden death of her daughter sends her into a crushing depression. Grief stricken and desperate to heal, she takes a leave of absence and sails across the Indian Ocean with her husband. Dagny begins to recover from her tragic loss when her voyage turns into a nightmare. Isolated and hunted at sea, can she survive a deadly crucible?

    He enlists the help of longtime friend, Caroline Franklin, to assist him in finding a mail-order bride. Caroline is in love with Wyatt. He is the only man to attract her since her husband passed away several years ago. When Wyatt comes to ask her a question, she is completely surprised by his request. What will she do when faced with losing the man she loves?Dear Reader: Please note this is a clean, short story of thirty pages

    How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.

    Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success. Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it. Human Sigma is based on five rules to bring excellence to how employees engage and interact with customers: RULE #1: E Pluribus Unum. Employee and customer experiences must be managed together — not as separate entities. RULE #2: Feelings Are Facts. Emotions drive and shape the employee-customer encounter. RULE #3: Think Globally, Measure and Act Locally. The employee-customer encounter must be measured and managed at the local level. RULE #4: There Is One Number You Need to Know. Employee and customer engagement interact to drive enhanced financial performance. And this interaction can be quantified and summarized with a single performance metric. RULE #5: If You Pray for Potatoes, You Better Grab a Hoe. Good intentions alone do not constitute a plan of action. Sustainable improvement in the employee-customer encounter requires disciplined local action coupled with a companywide commitment to changing how employees are recruited, positioned in roles, rewarded and recognized, and importantly, how they are managed. Essential reading for global business leaders, Human Sigma shows how sales and service companies can flourish in the new global economy. It reveals a profoundly different method for managing human systems for growth. Blending strategic analysis with hands-on, practical steps and advice, Human Sigma will change how you view your work, your employees and your customers forever.

    One spring, Carol Eron Rizzoli and her husband Hugo bought a dilapidated farmhouse in the tiny village of Royal Oak, Maryland, on the edge of the Chesapeake Bay. They spent two years transforming it into a bed and breakfast, which took them twice as long and cost three times as much as they had originally estimated (on the back of a napkin). As they struggled to restore the house and open the B&B, Carol and Hugo were also slowly acquainting themselves with the rural community of Royal Oak, rich in custom and culinary traditions, and populated by neighbors with particular views on politics, hunting, wildlife, and of course, newcomers from the big city. Written with honesty and humor, The House at Royal Oak is a journey to the heart of what it means to start over and chase a dream. Part inspirational account of reinventing yourself at mid-life, part love story about learning what matters most in a relationship, it is above all a book about home: what it means, and the unexpected places we find it.

    He takes his famous Pyramid of Success to the next level, filling the entire book with his straight-shooting personality and keen insight on human nature.Wooden shares rarely seen preseason letters to his players, revealing how he instilled productive attitudes and winning ways. He also includes previously unpublished analyses from former players and managers, including Bill Walton and Kareem Abdul-Jabbar.From Wooden's earliest days as a leader through his legendary UCLA dynasty, The Essential Wooden distills a lifetime of learning into the leadership playbook for the twenty-first century.

    He saved a lot of people that day, but I could never track him down. Until now. Ian's a local firefighter—and a dragon. The world knows dragons exist, but I'm determined to show everyone there are more supernatural beings out there than anyone imagines.A reporter as good as I am can always root out a hot story.I'm not going to fall for the target of my investigation, and tragedy in his past means he's not going to give his heart to me. It doesn't matter how hot our chemistry burns, it's not happening, no matter how steamy our stolen kisses get.Soon enough, I don't want to uncover his secrets for a story. I want everything about him for myself.His dragon knows we're meant to be fated mates, so how do I convince the man to take a new chance at love?

    She dreams of attending glamorous parties, gracing the silver screen and being swept off her feet by a dashing, debonair beau. But innocent Evelyn is unaware that her bid for freedom from the oppressive castle will change the course of more than just her life…In the early Sixties, sweet, intelligent Victoria meets the man of her dreams! Yet the expression of their love comes with consequences. In the shadow of the mysterious castle, is their relationship doomed from the start?In the present day, Isobel has just learned she’s pregnant. An unexpected challenge she can only hope she’s up to. Except living in the father of her child’s family home, beneath the eyes of the castle, all is not as it seems… Soon secrets that have been hidden for decades threaten to change the lives of Isobel’s new family irrevocably.Three women’s lives tangled together in a web of secrets, scandal and deceit, as the legacy of Castle du Rêve is finally discovered…A must read for those who enjoyed the Richard & Judy bestseller, Amy Snow.

      Today, innovation is seen by business leaders and the media alike as the key to growth, a burning issue in every company, from startups to the Fortune 500. And in that space, Fahrenheit 212 is viewed as a high-performance innovation SWAT team, able to solve the most complex, mission-critical challenges. Under Mark Payne, the firm's president and head of Idea Development, Fahrenheit 212, since its inception a decade ago, has worked with such giants of industry as Coca-Cola, Samsung, Hershey's, Campbell's Soup, LG, Starbucks, Mattel, Office Depot, Citibank, P&G, American Express, Nutrisystem, GE, and Goldman Sachs, to name but a few. It has been praised as a hotspot for innovation in publications like Fortune, Esquire, Businessweek, and FastCompany.  What Drives Fahrenheit 212's success is its unique methodology, combining what it calls Magic--the creative side of innovation--with Money, the business side. They explore every potential idea with the end goal in mind--bringing an innovative product to market in a way that will transform a company's business and growth. In How to Kill a Unicorn, Mark Payne pulls back the curtain on how the company is able to bring more innovative products and ideas successfully to market than any other firm and offers blow by blow inside accounts of how they grapple with and solved their biggest challenges.

    The latest book from award-winning writer Ellen Lupton is a playbook for creative thinking, showing designers how to use storytelling techniques to create satisfying graphics, products, services and experiences. Whether crafting a digital app or a data-rich publication, designers invite people to enter a scene and explore what’s there. An intriguing logo, page layout or retail space uses line, shape and form to lead users on dynamic journeys.Design Is Storytelling explores the psychology of visual perception from a narrative point of view. Presenting dozens of tools and concepts in a lively, visual manner, this book will help any designer amplify the narrative power of their work. Use this book to stir emotions, build empathy, articulate values and convey action; to construct narrative arcs and create paths through space; integrate form and language; evaluate a project’s storytelling power; and to write and deliver strong narratives.

    That's what makes emerging high-growth industries so attractive. With no proven formula for making a profit, these industries represent huge opportunities for the companies that are fast enough and smart enough to capture them first. But building tomorrow's businesses while simultaneously sustaining excellence in today's demands a delicate balance. It is a mandatory quest, but one that is fraught with contradiction and paradox. Until now, there has been little practical guidance. Based on an in-depth, multiyear research study of innovative initiatives at ten large corporations, Vijay Govindarajan and Chris Trimble identify three central challenges: forgetting yesterday's successful processes and practices; borrowing selected resources from the core business; and learning how the new business can succeed.The authors make recommendations regarding staffing, leadership roles, reporting relationships, process design, planning, performance assessment, incentives, cultural norms, and much more. Breakthrough growth opportunities can make or break companies and careers. "Forget, Borrow, Learn" is every leader's guide to execution in unexplored territory.