As presented by Professor Dues, these lectures will show you how to effectively deal with conflicts of all kinds, using the "win-win" model that has dominated the field for the past six decades.You'll gain effective techniques for handling conflicts in your workplace, other organizational settings, or your personal life, whether you're dealing with supervisors, coworkers, acquaintances, close friends, or family members. You'll learn the best ways to analyze conflicts and work through the steps toward resolving them, including clarifying goals, handling difficult emotions, and negotiating agreements. And you'll grasp the fundamental tricks of the trade that experienced negotiators have long used to deal with even the most seemingly intractable moral and cultural conflicts.While drawing on the latest groundbreaking research, Professor Dues has designed these lectures to be as practical as possible. Requiring no background in conflict management, negotiation, or psychology, they offer you not just knowledge, but strategies and tactics you can put to work in your own life right now. Best of all, you'll be able to see those strategies and tactics in action through 70 professionally acted dramatizations that illustrate different conflict situations at home and in the workplace.You don't have a choice about becoming involved in conflict. You do, however, have a choice about learning to manage it successfully by using the invaluable tools these lectures can give you.

    We also live in a Culture of Blame and Disrespect in which emails, social media posts, and personal attacks are on the increase. We must learn to respond to people who communicate this way -- people with high-conflict personalities. A BIFF response can be applied in any communication anywhere - on the Internet, in a letter or in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely - while being reasonable in return. BIFF stands for Brief, Informative, Friendly and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life - plus additional tips to help you deal with high-conflict people anywhere.

    Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly—sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?- Your boss just committed you to a deadline you know you can't meet—and not-so-subtly hinted he doesn't want to hear complaints about it.- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship—and in fact, even strengthens it.Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance—the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

    It’s right up there with air, food, and water as the most necessary of ingredients for existence. And yet it is one of the hardest things to find, and perhaps an even harder thing to hold on to.The truth is you’re not perfect, and neither is your partner. But you can be perfectly imperfect together. In Wabi Sabi Love, international bestselling author and relationship expert Arielle Ford applies the wisdom of Wabi Sabi—the ancient Japanese idea of illuminating the beauty in imperfection—to love relationships. Wabi Sabi Love is the practice of exploring, embracing, and cherishing the quirks, irritations, and limitations that make you and your partner unique and that form your shared history as a couple.Wabi Sabi Love provides the tools to see yourself, your partner, and your partnership in an entirely new light, develop a deep and profound appreciation for each other, and experience more balance, harmony, and joy in your relationship than ever before. Wabi Sabi Love teaches you to:turn conflict into connection and differences into mutual passionsmove from “annoyed” to “enjoyed”establish new beliefs and habits that better serve your relationshipcultivate humor, humility, and generosity to diffuse those moments when you would normally retreat or slip into tired judgments, criticisms, or resentmentsUsing real-life stories of couples who applied Wabi Sabi and found their relationships transformed, Wabi Sabi Love can revolutionize your relationship whether you’re navigating financial challenges, raising children, caring for aging parents, coping with a seemingly insurmountable betrayal, or just facing mundane frustrations and everyday stressors. By shifting the focus from what’s wrong to what’s right, Wabi Sabi Love reveals a pathway to true love and your happily ever after.

    The more I drank to relieve my shame-based loneliness and hurt, the more I felt ashamed.” Shame is the motivator behind our toxic behaviors: the compulsion, co-dependency, addiction and drive to superachieve that breaks down the family and destroys personal lives. This book has helped millions identify their personal shame, understand the underlying reasons for it, address these root causes and release themselves from the shame that binds them to their past failures. Key Features This is not just a recovery book. Among other things, it is a classic book on identifying and working through unresolved family issues. Includes affirmations, visualizations, inner voice and feeling exercises. Strong supporting studies make this a popular book with counselors and other professionals. Completely updated and revised

    With true-life accounts from women who have successfully turned around foundering relationships, two renowned clinical psychologists show how a woman can dramatically influence the course of love. Here's how you can learn the secrets that evoke loving and positive responses from men and find out exactly what kind of woman a man loves - and stays with - forever. Trusting a man to love your strength Arousing a man's passion and desire Deepening love through friendship Giving up the prince and finding the man And 11 essential rules for staying in love

    Based on the premise that what you do in a relationship makes changes faster than anything you discuss, Page introduces the concept of "Loving Leadership" and offers fourteen empowering and doable strategies for recapturing the positive feelings, including how to:Overcome resentment and move beyond blameSolve major problems--one at a timeRecapture lost intimacyStep-by-step, Page demonstrates that with tangible goals, and new ways of thinking, one partner can bring new levels of harmony and love to a relationship.

    Homesick—why? She was standing right in her own kitchen. She felt homesick, she realized, with love for home itself. “Of all the elements of a happy life,” she thought, “my home is the most important.” In a flash, she decided to undertake a new happiness project, and this time, to focus on home.And what did she want from her home? A place that calmed her, and energized her. A place that, by making her feel safe, would free her to take risks. Also, while Rubin wanted to be happier at home, she wanted to appreciate how much happiness was there already. So, starting in September (the new January), Rubin dedicated a school year—September through May—to making her home a place of greater simplicity, comfort, and love.  In The Happiness Project, she worked out general theories of happiness. Here she goes deeper on factors that matter for home, such as possessions, marriage, time, and parenthood. How can she control the cubicle in her pocket? How might she spotlight her family’s treasured possessions? And it really was time to replace that dud toaster. Each month, Rubin tackles a different theme as she experiments with concrete, manageable resolutions—and this time, she coaxes her family to try some resolutions, as well.  With her signature blend of memoir, science, philosophy, and experimentation, Rubin’s passion for her subject jumps off the page, and reading just a few chapters of this book will inspire readers to find more happiness in their own lives.

    Grab back your power and move on to aNo Contact (NC) is ideal when someone just won't break up, but isn't prepared to commit to being and doing what is expected of them. It's also exactly what's needed when you keep chasing someone who doesn't want you or isn't prepared to give you what you want and need. NC teaches boundaries and imposes limits both on yourself and the other person. This detailed comprehensive survival guide provides all the info you need to understand what no contact is, why it's necessary and effective, what they're thinking, breaking your pattern and understanding your compulsion, dealing with NC with co-workers or the parent of your child, how to stay the course, and get onto rebuilding your life so that you can move on.Natalie Lue is the author of the Bagage Reclaim blog and the ebook, Mr Unavailable and the Fallback Girl, which is a no holds barred guide to understanding emotionally unavailable men, the women that love them, and modern day dysfunctional relationships and the impact of self-esteem. With well over a 100K readers a month, her blog and ebooks have become a much needed source of support for people who have previously felt alone and mystified by their relationship and self-esteem issues.

    So when couples can’t agree on how—or whether—to make their marriage better, many give up or settle for a less-than-satisfying marriage (or think the only way out is divorce). Fortunately, there is an alternative. It Takes One to Tango is a groundbreaking guide that shows how one determined partner—acting alone—can spark lasting, significant change in a marriage, often accomplishing change that cannot be made any other way. It doesn’t matter how short-fused, argumentative, or seemingly impossible your partner can be—or how long you’ve been stuck. Marriage and family therapist Winifred Reilly has this message for struggling partners: Take the lead. Doing so is effective—and powerful. Through Reilly’s own story of reclaiming her now nearly forty-year marriage, along with anecdotes from many clients she’s worked with, you’ll learn how to: -Focus on your own behaviors and change them in ways that make you feel good about yourself and your marriage -Take a firm stand for what truly matters to you without arguing, cajoling, or resorting to threats -Identify the “big picture” issues at the basis of your repetitive fights—and learn how to unhook from them -Be less reactive, especially in the face of your spouse’s provocations -Develop the strength and stamina to be the sole agent of change Combining psychological theory, practical advice, and personal narrative, It Takes One to Tango is a fresh and engaging guide that will empower those who choose to take a bold, proactive approach to creating a loving and lasting marriage.

    An honest look at how children can drive the most loving parent to periodic madness, along with practical suggestions for how to cope.--Adele Faber.

    Laura urgently reminds women that to take proper care of their husbands is to ensure themselves the happiness and satisfaction they yearn for in marriage.Women want to be in love, get married, and live happily ever after. Yet disrespect for men and disregard for the value, feelings, and needs of husbands has fast become the standard for male-female relations in America. Those two attitudes clash in unfortunate ways to create struggle and strife in what could be a beautiful relationship.Countless women call Dr. Laura, unhappy in their marriages and seemingly at a loss to understand the incredible power they have over their men to create the kind of home life they yearn for. Now, in The Proper Care and Feeding of Husbands, Dr. Laura shows you—with real-life examples and real-life solutions—how to wield that power to attain all the sexual pleasure, intimacy, love, joy, and peace you want in your life.Dr. Laura's simple principles have changed the lives of millions. Now they can change yours.

    The Anatomy of Peace asks, What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? What if we systematically misunderstand that cause? And what if, as a result, we unwittingly perpetuate the very problems we think we are trying to solve? Through an intriguing story we learn how and why we contribute to the divisions and problems we blame on others and the surprising way that these problems can be solved. Yusuf al-Falah, an Arab, and Avi Rozen, a Jew, each lost his father at the hands of the other's ethnic cousins. The Anatomy of Peace is the story of how they came together, how they help warring parents and children come together, and how we too can find our way out of the struggles that weigh us down. This second edition includes new sections enabling readers to go deeper into the book's key concepts; access to free digital study and discussion guides; and information about The Reconciliation Project, a highly successful global peace initiative based on concepts in The Anatomy of Peace.

    Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: · How to get your needs met using simple assertion techniques · How body language often speaks louder than words · How to use silence as a valuable communication tool · How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

    Nichols answers these questions and more in this thoughtful, witty, and helpful look at the reasons people don't hear one another. His book, a guide to the secrets of listening and being listened to, is filled with vivid examples that clearly demonstrate easy-to-learn techniques for becoming a better listener. He also illustrates how empathic listening enables us to break through misunderstandings and conflict and to transform our personal and professional relationships.