Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly—and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly—sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?- Your boss just committed you to a deadline you know you can't meet—and not-so-subtly hinted he doesn't want to hear complaints about it.- Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.- A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship—and in fact, even strengthens it.Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance—the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

    But in this jewel of a book, Hal Urban -- parent, award-winning teacher, and author of the classic Life's Greatest Lessons -- shows us simple and immediate ways that we can use language to change lives -- both our own and those around us.

    Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict. Practical techniques help mediators and participants to find the heart of the conflict and use genuine cooperation to reach resolutions that meet everyone’s needs.

    She stresses the importance of identifying each autistic individual's nonverbal language with a view to establish a shared means of verbal communication. She offers an explanation of why certain approaches, for example PECS, might work with some autistic children but not others. Offering real in-sights, the 'What They Say' sections enable the reader to see through the eyes of autistic indi-viduals and to understand their language differences first hand. 'What We Can Do to Help' sections throughout the book give practical recommenda-tions on what to do in order to help autistic individuals use their natural mechanisms to learn and develop social and communicative skills.

    He presents written, spoken, artistic, and kinesthetic summarization techniques for both individual assignments and group activities across the content areas. Suitable for students in grades 3-12, the techniques are easily adjustable to any curriculum and presented with detailed directions and multidisciplinary examples. The book concludes with original text excerpts and activity prompts. Annotation ©2004 Book News, Inc., Portland, OR

    Salespeople, managers, consultants, CEOs, and even the president of the United States, are constantly challenged to pierce through this information clutter to get others to see the unique value of their services, explanations, and propositions. Metaphors solve that problem. Metaphorically Selling provides a unique four-step model that shows anyone, easily and quickly, how to become a master of metaphor.

    Tongue Fu!, a trademarked communication methodology for turning conflict into cooperation, teaches readers specific dialogue. Full description

    No one could have known that by the next century, The Second City would have established itself as the premier comedy institution in the world. Taking its act north, The Second City would build a second permanent home in Toronto where it would create the Emmy-Award winning television series "SCTV." Pioneering the use of improvisation in developing talent and creating satiric revue comedy, The Second City has become - in the words of the New York Times - "A Comedy Empire."The Second City Almanac of Improvisation - like the theatre itself - is a collection of diverse ideas, viewpoints, and memories, written by a vast array of teachers, actors, and directors who all got their start at the legendary comedy theatre. Fred Willard recalls his introduction to The Second City style in the mid-Sixties; Tim Kazurinsky gives a hilarious visual demonstration on the art of object work; "Saturday Night Live" star Tina Fey talks about re-improvising material as a mode of writing revue comedy; noted director Mick Napier takes on the thorny debate between long-form improvisation and short-form improvisation. Anne Libera guides the reader through each essay by providing a road map for understanding how The Second City method of improv-based comedy has become the industry standard.Mike Nichols, Elaine May, Alan Arkin, Joan Rivers, Robert Klein, Peter Boyle, Harold Ramis, John Belushi, Dan Aykroyd, Bill Murray, John Candy, Martin Short, Gilda Radner, George Wendt, Jim Belushi, Bonnie Hunt, Mike Myers, Ryan Stiles, Rachel Dratch, Nia Vardalos - no other theatre can boast an alumni list of this magnitude. The Second City Almanac of Improvisation provides practical instruction, personal details, and inspiration to both improvisers and their fans.

    Townsend introduces a revolutionary approach for reaching out to, confronting, negotiating with and setting appropriate limits for the difficult people in our life.

    But sometimes, even when you do your best, you find that you need help addressing your child's anger--and, as a result, your own anger. If this is your situation--there is real cause for hope! In this breakthrough book, Dr. D. Ross Campbell helps both you and your child deal with this little understood emotion. You'll learn the stages of a child's life and how anger manifests itself at each juncture. And you'll learn the practical steps to take when you face it in your home.

    Marshall describes the counterproductive role that power and punishment play in our schools, and challenges educators to motivate students instead "by a reverence for life." This practical application of Rosenberg's Nonviolent Communication (NVC) process offers educators the tools to create exceptional learning environments. This is an exceptional resource for teachers, school counselors, school administrators, child care providers and more! Nonviolent Communication will help you:- Maximize the individual potential of all students- Improve trust and connection in your classroom community- Strengthen student interest, retention and connection to their work- Find cooperation without using demands- Improve classroom teamwork, efficiency and results

    In a media-dominated era, all readers�from parents to pastors to politicians�are invited on a journey to rediscover the passageways to influence, impact and relate, and to learn how to integrate seven communication truths in their relationships and professions.

    New designers learn how to approach design problems in a methodical, professional manner; how the human mind interprets visual and verbal messages; how technology choices impact the design process; how design is used in the service of information and persuasion; and what it means to design for noncommercial advertising and political propaganda. Complete with practical examples, case studies, and cutting-edge research, this primer is a springboard to integrated, contemporary communication design.

    Let yourself be drawn in by the questions. They will transform how you and others work on a day-to-day basis. This book is a meaningful contribution to the field. Grab it." --Jane Galloway Seiling Senior Editor, The Taos Institute Consultant and Author, The Membership Organization

    Bringing it all together

    It is the first book to integrate the wealth of conflict skills found throughout the world’s major religious and indigenous traditions with the latest scientific systems and conflict resolution theory. The Way of Conflict employs the cross-cultural metaphor of the four natural elements — earth, water, fire, and air — to identify our innate conflict personalities and forge an understandable path through the chaos of conflict. Using assessment tests, anecdotes from indigenous and religious traditions, and illustrative folk tales, Dr. Combs describes how to quickly assess a conflict and its participants and implement an appropriate resolution strategy.

    (December 31, 2004) Language: English ISBN-10: 0735551030 ISBN-13: 978-0735551039 Product Dimensions: 9.8 x 6.8 x 0.9 inches Shipping Weight: 1.8 pounds

    Many of the speaking activities are supported by the accompanying audio CD and the recording script section at the back of the resource book.

     An original, theologically informed work, written by a significant Quaker theologian Provides a new perspective on Christian practices of silence Considers the theological and ethical significance of these practices Relates silence, listening and communication to major contemporary issues Takes forward theological engagement with feminist thought Contributes to ongoing research into the theology of Dietrich Bonhoeffer.

    Focusing on mass communication and society and how this research fits into larger patterns of social thought, this valuable collection features key texts covering the media studies traditions of the Chicago school, the effects tradition, the critical theory of the Frankfurt school, and mass society theory. Where possible, articles are reproduced in their entirety to preserve the historical flavor and texture of the original works. Topics include popular theater, yellow journalism, cinema, books, public relations, political and military propaganda, advertising, opinion polling, photography, the avant-garde, popular magazines, comics, the urban press, radio drama, soap opera, popular music, and television drama and news. This text is ideal for upper-level courses in mass communication and media theory, media and society, mass communication effects, and mass media history.

    Gudykunst brings together key theories that have shaped and influenced human intercultural communication. This text provides an excellent overview of the major theories currently in use and examines how these theories will also support the foundation for future research in this area. Contributors to this text include individuals who actually developed the theories covered in the book. Each contributor highlights the evolution, development, and application of the theory to provide a thorough and contemporary view of the field.

    Throughout human history the importance and value of effective listening and leading is well established. As leaders listen, individuals, teams, organizations, and societies thrive.

    It happens among humans and it happens among our closest living relatives in the animal kingdom, the great apes of Africa. In this eye-opening book, we see precisely how such events unfold in chimpanzees, bonobos, and gorillas: through a spontaneous, mutually choreographed dance of actions, gestures, and vocalizations in which social partners create meaning and come to understand each other.Using dynamic systems theory, an approach employed to study human communication, Barbara King is able to demonstrate the genuine complexity of apes' social communication, and the extent to which their interactions generate meaning. As King describes, apes create meaning primarily through their body movements--and go well beyond conveying messages about food, mating, or predators. Readers come to know the captive apes she has observed, and others across Africa as well, and to understand "the process of creating social meaning."This new perspective not only acquaints us with our closest living relatives, but informs us about a possible pathway for the evolution of language in our own species. King's theory challenges the popular idea that human language is instinctive, with rules and abilities hardwired into our brains. Rather, The Dynamic Dance suggests, language has its roots in the gestural "building up of meaning" that was present in the ancestor we shared with the great apes, and that we continue to practice to this day.

    A guide to Signs, Codes and Signals from across the World Everything from Morse Code to distance communication with Semaphore is covered in this handy volume.

    It offers methods for tapping into resources they already have - called exceptions. Exceptions are the good they've learned from past experiences but have perhaps forgotten about but are still there ready to use as solutions.This title is out of print in hardback, please see the paperback edition ISBN 1845900405 (978-184590040-3)

    English-SpanishSpanish-English28,000 words and phrases-the everyday vocabulary you really needConcise translations and helpful indicatorsBroad coverage of idioms and expressionsModels for irregular verbs

    Yet, most linguists have analysed spoken language, as well as language in general, applying theories and methods that are best suited for written language. Accordingly, there is an extensive 'written language bias' in traditional and present day linguistics and other language sciences. In this book, this point is argued with rich and convincing evidence from virtually all fields of linguistics.

    Rosenberg, PhD, demonstrates the powerful healing potential of the Nonviolent Communication (NVC) process. You can transform emotional pain, depression, shame, and conflict into empowering connections. Rosenberg shares that behind all emotional pain are unmet needs. He provides simple steps to create the heartfelt presence necessary for healing to occur. Learn how to transform your relationships, find satisfying reconciliation, and move beyond pain to a place of clear, honest communication. Through role-play dialogues and every-day examples, Rosenberg demonstrates the keys to healing pain and conflict without compromise. The healing power of NVC provides practical and effective tools for individuals, mental health practitioners, mediators, families and couples.

    Editor Lynda Lee Kaid brings together exemplary scholars to explore the current state of political communication research in each of its various facets. Reflecting the interdisciplinary nature of political communication scholarship, contributions represent research coming from communication, political science, journalism, and marketing disciplines, among others.The Handbook demonstrates the broad scope of the political communication discipline and emphasizes theoretical overviews and research synthesis, with each chapter providing discussion of the major lines of research, theory, and findings for the area of concern. Chapters are organized into sections covering:*The theoretical background, history, structure, and diversity of political communication;*Messages predominant in the study of political communication, ranging from classical rhetorical modes to political advertising and debates;*News media coverage of politics, political issues, and political institutions;*Public opinion and the audiences of political communication;*European and Asian perspectives on political communication; and*Trends in political communication study, including the Internet, and its role in changing the face of political communication.As a comprehensive and thorough examination of the political communication discipline--the first in over two decades--this Handbook is a "must-have" resource for scholars and researchers in political communication, mass communication, and political science. It will also serve readers in public opinion, political psychology, and related areas.

    This work, by one of contemporary philosophy's most distinguished voices, pursues recognition through its various philosophical guises and meanings--and, through the "course of recognition," seeks to develop nothing less than a proper hermeneutics of mutual recognition.Originally delivered as lectures at the Institute for the Human Sciences at Vienna, the essays collected here consider recognition in three of its forms. The first chapter, focusing on knowledge of objects, points to the role of recognition in modern epistemology; the second, concerned with what might be called the recognition of responsibility, traces the understanding of agency and moral responsibility from the ancients up to the present day; and the third takes up the problem of recognition and identity, which extends from Hegel's discussion of the struggle for recognition through contemporary arguments about identity and multiculturalism. Throughout, Paul Ricoeur probes the significance of our capacity to recognize people and objects, and of self-recognition and self-identity in relation to the gift of mutual recognition. Drawing inspiration from such literary texts as the Odyssey and Oedipus at Colonus, and engaging some of the classic writings of the Continental philosophical tradition--by Kant, Hobbes, Hegel, Augustine, Locke, and Bergson--The Course of Recognition ranges over vast expanses of time and subject matter and in the process suggests a number of highly insightful ways of thinking through the major questions of modern philosophy.

    It investigates Nietzsche's reaction and response to the concept of "classicism," with particular reference to his work on Greek culture as a philologist in Basel and later as a philosopher of modernity, and to his reception of German classicism in all his texts. The book should be of interest to students of ancient history and classics, philosophy, comparative literature, and Germanistik. Taken together, these papers suggest that classicism is both a more significant, and a more contested, concept for Nietzsche than is often realized, and it demonstratesthe need for a return to a close attention to the intellectual-historical context in terms of which Nietzsche saw himself operating. An awareness of the rich variety of academic backgrounds, methodologies, and techniques of reading evinced in these chapters is perhaps the only way for the contemporary scholar to come to grips with what classicism meant for Nietzsche, and hence what Nietzsche means for us today. The book is divided into five sections -- The Classical Greeks; Pre-Socratics and Pythagoreans, Cynics and Stoics; Nietzsche and the Platonic Tradition; Contestations; and German Classicism -- and constitutes the first major study of Nietzsche and the classical tradition in a quarter of a century. Contributors: Jessica N. Berry, Benjamin Biebuyck, Danny Praet and Isabelle Vanden Poel, Paul Bishop, R. Bracht Branham, Thomas Brobjer, David Campbell, Alan Cardew, Roy Elveton, Christian Emden, Simon Gillham, John Hamilton, Mark Hammond, Albert Henrichs, Dirk t.D. Held, David F. Horkott, Dylan Jaggard, Fiona Jenkins, Anthony K. Jensen, Laurence Lampert, Nicholas Martin, Thomas A. Meyer, Burkhard Meyer-Sickendiek, John S. Moore, Neville Morley, David N. McNeill, James I. Porter, Martin A. Ruehl, Herman Siemens, Barry Stocker, Friedrich Ulfers and Mark Daniel Cohen, and Peter Yates. Paul Bishop is William Jacks Chair of Modern Languages at the University of Glasgow.