The Ten Principles Behind Great Customer Experiences (Financial Times Series)


Matt Watkinson - 2012
    They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

Every Moment Matters: How the World's Best Coaches Inspire Their Athletes and Build Championship Teams


John O'Sullivan - 2019
     Great coaches realize something that others do not: every moment matters! You must be intentional about everything you do. Whether you are coaching your local youth soccer team, leading your high school football program, or competing for an NCAA championship, Every Moment Matters will give you the tools and strategies to become the coach you always wished you had, and the coach today's athletes are craving. Get ready to have your best season ever!

No-Fail Communication


Michael Hyatt - 2020
    What if communication was your superpower? What if every member of your team had perfect clarity about your intentions and expectations? And what if you had perfect insight into theirs? What if you and your team said yes only to things that moved your business forward and were skilled at saying no to everything else? What if every meeting, every email, and every project plan left no doubt about about the intended outcome? What if you and your team could communicate as effectively when working remotely as you do in person?How would that change the culture of your business? What would it do for the morale of your team?That's a picture of clarity that will transform your workplace, and No-Fail Communication can make that a reality for you and your team.

The Topline Summary of: Simon Sinek's Start with Why - Be a Great Leader and Inspire Other People to Take Action (Topline Summaries)


Gareth F. Baines - 2014
    It matters WHY you do it. “What’s good, if brief, is twice as good.” – Baltasar Gracian Don't you hate it when you've always wanted to read a book but never able to quite find the time? Or do you just want to extract the key ideas of a book without having to spend weeks and months reading through it all? Fret not! Welcome to Top Line Summaries, brought to you by BrevityBooks Publishing - encapsulating the core concepts, big ideas and best bits from all your favourite business and leadership, personal development and self-help bestselling books. In an age where personal time is more limited than ever, our core belief is that ‘being brief is best.’ Whether in business or at home, Topline Summaries will get you on the express road to success! The latest book to get the infamous 'Topline Summary Treatment' is Simon Sinek's groundbreaking book, Start with Why. “The more organizations and people who learn to start with WHY, the more people there will be who wake up being fulfilled by the work they do.” – Simon Sinek, Start with Why Have you ever wondered why some companies fail, others do average, and some - the rare few – become huge success stories? Why is it that some leaders never achieve greatness and others motivate millions? What sets apart the mundane from the masterful, the indifferent from the inspirational? Simon Sinek encapsulated the answers to all of these questions in his groundbreaking book Start with Why, following on from his hugely popular and now legendary TED talk. We have extracted the best and most pertinent parts of the book and here it now is, available just a short read away!

You're Born an Original, Don't Die a Copy!


John Mason - 1993
    Written in John Mason's very popular "nugget style."The author is actively traveling, and speaking all over the U.S.Indentifying your spiritual gifts books continue to be very popular.

100 Great Copywriting Ideas: From Leading Companies Around The World (100 Great Ideas)


Andy Maslen - 2011
    

Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is on


Craig Weber - 2013
    Craig Weber provides managers and team leaders with the communication tools they need to ensure that the team remains on track even when dealing with its most troublesome issues, responds to tough challenges with greater agility and skill, and performs brilliantly in circumstances that incapacitate less disciplined teams.Craig Weber is an international consultant specializing in team and leadership development.

Negotiation


Roy J. Lewicki - 1985
    A third revised edition of this study of the art and theories behind negotiation, which explores the psychology of bargaining, and the interpersonal conflicts and resolutions which occur during the process.

Renegades Write the Rules: How the Digital Royalty Use Social Media to Innovate


Amy Jo Martin - 2012
    In this book she shows how to build a faithful following and beat the competition clamoring for people's attention by continually delivering value - when, where, and how people want it. People want to be heard, to be involved, to be entertained, to be adventurous, to be informed.Reveals the winning strategies for using social media to achieve dramatic results Shows how to gain influence with social media that requires an unprecedented (and potentially uncomfortable) level of accessibility and ongoing affinity Filled with illustrative examples of social media successes (including Dwayne 'The Rock' Johnson, Shaquille O'Neal, and Nike) that show how humanizing a brand through social media leads to monetization Explores how Amy Jo Martin and other successful entrepreneurs are becoming renegades by using social media to innovate their personal and professional lives The book reveals one of the basic rules of digital media success: Humans connect with humans, not logos and creative taglines.

The Wall Street Journal Essential Guide to Management: Lasting Lessons from the Best Leadership Minds of Our Time


Alan Murray - 2010
    For decades, understanding management—what works, and what doesn't—has been the pursuit of the world's best and brightest. Globally, there are more than 1,500 credible schools offering master's degrees in business administration, and hundreds of magazines and newspapers and thousands of books devoted to the subject. What's been missing is a simple and convenient way to disseminate the best ideas and practices to managers everywhere, at all levels and in all kinds of industries and organizations. The Wall Street Journal Essential Guide to Management draws the best from the existing body of knowledge and research, and summarizes it in a simple, clear, and useful way. Focusing on classic and contemporary works that have been recommended by members of The Wall Street Journal CEO Council—all chief executives of large and successful global companies—it is an invaluable reference and essential tool for every manager, new and experienced alike.

The Power of Meeting New People: Start Conversations, Keep Them Going, Build Rapport, Develop Friendships, and Expand Business


Debra Fine - 2005
    Fantastic Book!

Sponge: Leadership Lessons I Learnt From My Clients


Ambi Parameswaran - 2018
    A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

Principles of Microbiology


Ronald M. Atlas - 1995
    Details from cell structure and genetics, to immunology and pathogenicity, to taxonomy and phylogeny are covered. Also, based on recent taxonomic advances in RNA analysis, a new organization also makes this the first text to be divided by the three cell domains--Bacteria, Archaea, and Eukaryotes.

Social Wealth: How to Build Extraordinary Relationships By Transforming the Way We Live, Love, Lead and Network


Jason Treu - 2014
    Their love life is amazing and they have fantastic friends. They've made all the right connections. They've mastered networking and how to build relationships. They're very persuasive and created significant influence with people. And...all of this has opened up limitless opportunities for them.What's their secret? What breakthroughs have they learned that you haven't?They have figured out the biggest predicator for success is...Social WealthEverything we create in life is with or through other people. No one goes it alone.We value our experiences and relationships with other people above everything else.Your legacy comes down to becoming rich in all your relationships.Stuck in your career? Wishing you could find passionate love in your life? Want to be a top producer in your field? Having trouble building business relationships and networking? Want to improve your leadership, social, communication, and emotional skills? Desire to create more meaningful connections with people in your life? Do you want to have more influence and persuasion? Do you want to be more vulnerable, authentic, confident and courageous?If you answered "yes" to any of the above questions...Social Wealth will give you the blueprint and action steps you've been looking for to achieve the success you desire and deserve.The reality is no one is born with this information and skills. No one sits you down to explain how it works, and you certainly don't learn this in your education. These are learned skills and behaviors.By the time you finish this book, you are going to have a bullet-proof, passion-fueled strategy built on the skills and confidence of learning what others don't know. You will have the power to define what you want, spot potential obstacles to your success, and the tools and skills to get exactly what you want.In this how to guide, you'll learn to:* Create the powerful, life-changing "Social Wealth Mindset™"* Leverage scientifically proven, field-tested human behavior insights* Master essential social, communication, influencer, leadership, charisma and emotional skills* Embrace vulnerability, authenticity, generosity and imperfection to courageously engage with others and create meaningful connections* Create true belonging and build relationships that matter* Develop a "real world" social media plan to put it all together for your personal and professional life.You will also get free guide, 15 Social Wealth Tools, to help you get results quicker.Then it just comes down to a little action, practice, commitment and patience.Don't waste your time, hard work and money any longer. Learn the path to creating the life you want on your terms.

India's Greatest Speeches


Nitin Agarwal - 2014
    Set to inspire, this book includes some of the most stirring and eloquent addresses by Rabindranath Tagore, Swami Vivekananda, Sardar Vallabhbhai Patel, Mother Teresa, JRD Tata, Abdul Kalam, Nardendra Modi and other influential Indian leaders.This impelling selection of expressive moments of oratory would provide the reader a fresh perspective; evoke feelings of patriotism, inspiration and unbounded motivation. Nitin Aggarwal introduces each speech with relevant information, providing valuable insight.