The chiefs of staff, often referred to as "the gatekeepers," wield tremendous power in Washington and beyond; they decide who is allowed to see the president, negotiate with Congress to push POTUS's agenda, and--most crucially--enjoy unparalleled access to the leader of the free world. Each chief can make or break an administration, and each president reveals himself by the chief he picks.Through extensive, intimate interviews with all seventeen living chiefs and two former presidents, award-winning journalist and producer Chris Whipple pulls back the curtain on this unique fraternity. In doing so, he revises our understanding of presidential history, showing us how James Baker's expert managing of the White House, the press, and Capitol Hill paved the way for the Reagan Revolution--and, conversely, how Watergate, the Iraq War, and even the bungled Obamacare rollout might have been prevented by a more effective chief.Filled with shrewd analysis and never-before-reported details, The Gatekeepers offers an essential portrait of the toughest job in Washington.

    And now renowned tech writer Steven Levy delivers the definitive history of one of America's most powerful and controversial companies: Facebook.In his sophomore year of college, Mark Zuckerberg created a simple website to serve as a campus social network. The site caught on like wildfire, and soon students nationwide were on Facebook.Today, Facebook is nearly unrecognizable from Zuckerberg's first, modest iteration. It has grown into a tech giant, the largest social media platform and one of the most gargantuan companies in the world, with a valuation of more than $576 billion and almost 3 billion users, including those on its fully owned subsidiaries, Instagram and WhatsApp. There is no denying the power and omnipresence of Facebook in American daily life. And in light of recent controversies surrounding election-influencing "fake news" accounts, the handling of its users' personal data, and growing discontent with the actions of its founder and CEO, never has the company been more central to the national conversation.Based on hundreds of interviews inside and outside the company, Levy's sweeping narrative digs deep into the whole story of the company that has changed the world and reaped the consequences.

    From 1975 to 1979, author William Cohen studied under the Great Man and became the first graduate of his doctoral program. What Drucker taught him literally changed his life. In a matter of a few years, he was recommissioned in the Air Force and rose to the rank of major general. Eventually, he became a full professor, management consultant, multibook author, and university president--as well as maintaining a nearly lifelong friendship with the master. In A Class with Drucker, Cohen shares many of Drucker's teachings that never made it into his countless books and articles, ideas that were offered to his students in classroom or informal settings. Cohen expands on Drucker's lessons with personal anecdotes about his teacher's personality, lack of pretension, and interactions with students and others. He also shows how Drucker's ideas can be applied to the real-world challenges managers face today. Now every reader can benefit from Drucker's thoughts on such topics as:what everybody knows is frequently wrong - why everyone should approach problems with their ignorance - top executives should stay no longer than six years - some so-called menial tasks can only be done by the boss - what everyone needs to be an effective manage - why self-confidence is a necessityEnlightening and intriguing, A Class with Drucker will enable anyone to gain from the timeless wisdom of the inspiring man himself.

    From his top tips on succeeding in business to some hard-hitting opinions on the global finance crisis, this book brings together his best advice on all things business.It's business school, the Branson way.

    At Mach 2, the instrument panel of an F-15 is screaming out information, the horizon is a blur, the wingman is occupied, the jet is hanging on the edge -- and yet fighter pilots routinely handle the stress. It's not much different in today's unforgiving business world. One slipup and your company is bankrupt before your employees know what hit them.What works on the squadron level for F-15 pilots will also work for your marketing team, sales force, or research and development group. By analyzing the work environment and attacking its centers of gravity in parallel, you'll begin to utilize the Plan-Brief-Execute-Debrief-Win cycle that will rapidly impact your business's future success. U.S. fighter squadrons have been using this program for nearly fifty years to reduce their mistake rate, cut casualties and equipment losses, and rack up an envious victory record. Now, with Flawless Execution, your business can too.

    Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

    His first encounter with Norman confirmed that he was a strange character, to say the least. In the years that followed, however, the two men developed a warm and unusual friendship. And God used Norman to teach Mike what it means to obey one of the great commandments of Scripture: Love your neighbor as yourself. Mike also learned a simple trust in the Lord that was to change the whole course of his life.

    The fab five became one of the most successful music acts in history, with more than 85 million record sales world-wide and nine UK number one singles.Throughout the years, their lives have garnered unprecedented levels of media interest and fans have keenly followed their ups and downs – the personal conflicts, celebrity break-ups, controversies and parenthood. One thing’s for sure: they are never boring.In 2019, the prospect of their reunion tour has led to an outpouring of adoration and excitement, proving that the Spice Girls truly are an enduring cultural phenomenon.

    Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams

    Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL(R) Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.Written by an ITIL(R) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(R) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(R) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(R) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.Everyone prepares for the ITIL(R) Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.Included in your purchase is access to the online study resources including:- Exercise guide- Audio "learn while you drive" reviews- Sample exams- Exam syllabus- PDF version of the "100 ITIL Exam Questions" bookCompanies in all industries are requiring ITIL(R) Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL(R) Foundation certification is a step toward your desired career.

    This is a story of the astonishing power of self-sacrificial love.On a typical Sunday morning in 2006, Barbara Marlowe saw a photo that changed her life: a photo of four-year-old Teeba Furat Fadhil, whose face, head, and hands had been severely burned during a roadside bombing in the Diyala Province of Iraq. Teeba’s eyes captivated Barbara, and she yearned to help this child who had already endured more pain and suffering than anyone should bear.Because surgeons were fleeing the war-torn country, Teeba would be unable to receive much-needed treatments if she stayed in Iraq. With powerful faith and determination, Barbara overcame obstacle after obstacle to bring Teeba from Iraq to the United States for medical treatments.A Brave Face explores the connection forged between Barbara and Teeba’s Iraqi mother Dunia over the past decade—a deep bond between two mothers that has flourished despite the distance, the strife of war, and the horrors of Al-Qaeda and ISIS. With chapters written by Teeba, now a young woman, and Dunia, the three women recount the story of courage and sacrifice that bound them together.A Brave Face contains the messages that:Tremendous trust can cross borders and war zonesTragedies can turn into miraclesLove can be found in the most unexpected of placesIn the end, this is a story of hope. A story of building bridges. A story of the always astonishing power of self-sacrificial love.

    Darrell Huff runs the gamut of every popularly used type of statistic, probes such things as the sample study, the tabulation method, the interview technique, or the way the results are derived from the figures, and points up the countless number of dodges which are used to fool rather than to inform.

    For Miss Val, it's not about winning and losing, it's about choreographing your life and owning the choices you make.Miss Val has shaped her UCLA Gymnastics program as a life skills class and now she's sharing those lessons with you, whether you're an athlete, business leader, or simply someone who wants to own their destiny. Miss Val's philosophies are timeless. Her coaching style is unorthodox. Life Is Short, Don't Wait to Dance is a thought-provoking, fun journey through the anecdotes of the 35-year career of a dancer/choreographer turned athletic coach.The book includes unforgettable stories of the Olympians and athletes with whom she's worked-including the inspirational journey of Katelyn Ohashi, whose joyful transformation under the tutelage of Miss Val was evident to the world when her perfect 10 floor routine went viral -- reaching over 100 million viewers. Other triumphs include Olympian Jamie Dantzscher, who found her confidence at UCLA and learned the tools to combat her previous abuse; and sensation Christine Peng Peng Lee, who helped the Bruins clinch the 2018 NCAA championship with back-to-back 10's. Miss Val also shares her favorite memories of her mentor, legendary basketball coach John Wooden, as well as her thoughts on Larry Nassar and the gymnastics sexual abuse scandal.Miss Val reveals how her coaching journey had a rocky start before she found her own best approach. In time she realized that her dance background wasn't a detriment, it was a gift. When she embraced this, Miss Val led the Bruins to victory. Life Is Short, Don't Wait to Dance is packed with great advice for anyone on a quest for success, delivered in Miss Val's reassuring and inspirational tone. She took the same approach to her breast cancer diagnosis, explaining how she made that struggle into one of the best years of her life. For Miss Val, it's all about attitude. Life Is Short, Don't Wait to Dance is a powerful book that shows you how to make the leap of faith in choosing your own path to greatness.

    There is something here for everyone and every occasion, with topics including Space and Science, Being Human, Sports, Music, Food and Drink, and Famous Inventions. It's full of conversation starters, from Herbert Hoover's pet alligators to the longest recorded bout of hiccups (it lasted for 68 years). Brimming with surprising facts, this comprehensive collection of trivia is sure to puzzle and delight.