Aimed at undergraduate/MBA-level courses in business ethics in the departments of philosophy or business, this comprehensive text provides a balanced and up-to-date treatment of some of the most prominent issues of business ethics.

    The only classroom-based integrated study system for professional certification gives you complete coverage of all objectives for the PMP exam, hundreds of practice exam questions, and hands-on exercises. The CD-ROM features full practice exam software with interactive tutorials and lab simulations, plus an adaptive test engine.

    Blending theory with practice, this book provides applied advice.

    In this fun, illuminating parable, we follow Charlie the Seagull as he learns that the secret to being a successful boss lies in a deeper understanding of what management really is and how our actions are perceived by those around us.

    The first sufferer is Harold Greensmeyer, who contracts USAC while at the supermarket. He is soon confined to a mental hospital, where he encounters a cast of curious characters – the compulsive psychiatrist who tries to treat him, a woman convinced that she and Harold are fated to marry, and a befuddled cop who believes Harold is a mystic. When USAC spreads and the hospital is quarantined, they escape together in search of answers, love, and a cure.

    Cary Grant...Hollywood's ultimate ladies' man...the silver screen's most ardent lover. But beyond his portrayal of the sophisticated romantic hero in movies like "The Philadelphia Story" and "Notorious" was a man haunted by fear and self-doubt which affected his career as well as his personal life.

    Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability by strategically acknowledging employee effort. How is it done? The deceptively simply answer: with carrots.

    The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. In Right Away and All At Once, Brenneman takes what he’s learned from turning around or tuning up many businesses?including Continental Airlines and Burger King?and distills it into a simple, clear, 5-step roadmap that anyone can follow. His 5 steps teach you how to prepare a succinct Go Forward plan, build a fortress balance sheet, grow your sales and profits, choose all-star servant leaders, and empower your team. For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But ten years ago he realized that he could apply these same business principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life?faith, family, friendship, fitness, and finance?into consideration. Brenneman’s inspiring examples, from both his business and life, demonstrate the astounding effects these 5 steps can have when you apply them right away and all at once.

    It’s helpful for learning Agile and Scrum, and also for a basic preparation for the PSM I exam (Professional Scrum Master level 1). It can also act as a simple reference for Scrum practitioners.

    "The Powell Principles " outlines the decision-making habits, success strategies, and leadership philosophies of Secretary of State Colin Powell, and provides fascinating examples of how Powell has used them to overcome numerous obstacles in his climb to the top. Filled with insights that are refreshingly honest, this concise, powerful book reveals how you can dramatically improve your leadership skills and achieve unmatched levels of professional success, while inspiring others to extraordinary performance.

    For Elle, this is fine - she likes her independent life, she loves her job, and she has no desire to walk down the aisle anytime soon. But Laurie wants love and she wants it now.So when Laurie begs Elle to come with her on a singles holiday to a beautiful vineyard in Tuscany, Elle is reluctant. You Had Me at Merlot Holidays promises crisp sunshine, fun and a chance to stir up some sizzling romance. Elle has no intention of swapping her perfectly lovely life for someone else's idea of her Mr Perfect, but ten days under the Italian sun with her best friend and lashings of wine? How bad could that be?You Had Me at Merlot is the kind of love story that will have you crying with laughter one moment and nodding your head in agreement the next. Full of sultry summer nights, hilarious moments and plenty of wine, it will warm even the most cynical of hearts and have you believing in the magic of romance (and the power of a decent glass of Merlot).

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    This edition explores the major concepts and theories of the psychology of bargaining and negotiation, and the dynamics of interpersonal and intergroup conflict and its resolution.

    Their experience included reading a few books, watching a couple of instructional videos, and sailing once a week for a year. They were land-lubberly, middle-class twentysomethings, audacious and in love. All they wanted was to be together and do something extraordinary. They quit their jobs, bought a boat that was categorically considered "too small" for ocean sailing, and left Portland, Oregon for the Sea of Cortez.The Box Wine Sailors tells the true story of a couple's ramshackle trip down the coast, with all the exulting highs and terrifying lows of sailing a small boat on the Pacific. From nearly being rammed by a pair of whales on Thanksgiving morning and the terrifying experience of rounding Punta Gorda—hanging on to the mast for dear life and looking about at what seemed like the apocalypse—to having their tiller snap off while accidentally surfing coastal breakers and finding ultimate joy in a $5 Little Caesar's pizza. It also tells the story of two very normal people doing what most people only dream of, settling the argument that if you want something bad enough you can make it happen.

    "Social Media Explained" explores the fundamental strategies and answers the biggest questions every business professional needs to answer before diving into a social media initiative! The is the must-have guide for understanding the sociological and psychological drivers that make social media marketing work.