And like it or not, it’s one of the most important things you do on a daily basis. Successful conversationshelp you advance professionally and make, maintain, and deepen relationships. Moreover, research shows that talking, when done on a substantive level, is correlated with a feeling of happiness and general well-being.Being a great conversationalist requires practice and effort. The good news is it’s a skill set anyone can acquire and refine. In just six lectures, How Conversation Works: 6 Lessons for Better Communication will teach you key strategies that can dramatically improve your ability to converse with anyone, from strangers to supervisors. Delivered by award-winning English professor Anne Curzan of the University of Michigan, this highly practical course focuses on the fundamental principles you need to know to become more conversationally aware and savvy at home, in the workplace, and beyond.You’ll be amazed by how much you can learn by stepping back from conversations and examining how they operate. You’ll notice things you never picked up on before—like what kind of speaker you are, the strategies you typically rely on (often without realizing it), and the subtleties of the strategies others may use when speaking with you. You’ll find yourself putting these lessons into practice to create more effective dialogues from the very first lecture.Choose Your Words WiselyAn expression like “shooting the breeze” makes conversation sound easy and free-flowing, but even low-stakes conversations have an underlying systematic structure that propels them along. This course examines that framework while showing you how the effective selection of words can help you forge connections and accomplish your objectives.Professor Curzan walks you through techniques for negotiating a variety of difficult situations, from proffering successful apologies to engaging in “face-threatening acts”—those uncomfortable moments that have the potential to do damage if your words aren’t chosen carefully.You’ll learn graceful ways of pointing out a mistake; asking someone to do something he or she doesn’t want to do; preparing a person for “no”; asking for a big favor; and providing information the recipient doesn’t want to hear.Conversations can only deepen connections when you pull your weight. In How Conversation Works, you’ll learn this involves knowing how to skillfully open and close an exchange, take turns speaking or “negotiate the conversational floor,” and send people subtle signals.Perhaps most important is sharing the burden to make discussions feel more mutual and enjoyable. These lectures arm you with numerous conversation-facilitating devices such as asking your fair share of questions and follow-up questions, which requires active listening; providing informative (but not overly informative!) answers to other people’s questions; introducing new topics for discussion and picking up on the topics of others; and telling good stories and helping good stories along.Talk Your Way to SuccessWhether you want to build rapport with colleagues, promote your accomplishments in an interview, give a winning presentation, ingratiate yourself with your boss, or even create a connection on a first date, knowing what to say and how to say it allows for more productive, smoother interactions. How Conversation Works helps you get ahead by outlining simple techniques for accomplishing all of this and more.Short vignettes featuring professional actors demonstrate what to do—and what not to do—in a variety of everyday scenarios such as striking up a conversation at a party. In video formats, green-screen technology places the professor in a range of environments as she provides concrete advice for taking an uncomfortable conversation in a new direction, making polite requests, mastering the “humble brag,” limiting your “talk time,” and monitoring your use of distracting discourse markers such as “um” and “you know.”In addition to sharing these out-the-door tips and techniques, Professor Curzan dispels common myths about conversation and presents enlightening research on how the conversational styles of men and women share much in common, despite differences in socialization; how you may be perceived for using direct speech or sentence fillers; how language-style matching quickly creates a sense of compatibility; how parents serve as conversational role models; and how e-communication has surprisingly systematic conventions.A Guide for the Real WorldAs a professor of English and linguistics and member of the American Dialect Society, Professor Curzan offers a refreshing yet scholarly take on the subject of conversation. Using a developmental and skills-based approach that gets right to the heart of the matter, her course provides tangible, actionable methods that can be worked into your conversational repertoire immediately. At first, the newfound awareness you’ll acquire from How Conversation Works may cause you to become self-conscious when you speak, but the act of “conversational noticing” will soon become second nature. Before long, you’ll realize you have the tools to make yourself clearly understood, put others at ease, rescue a conversation that’s gone wrong—and keep conversations from going off course in the first place.

    Aristotle wrote an important treatise on it and Demosthenes remains famous to this day for his skills as a rhetorician. But skill with rhetoric today is no longer admired. Rhetoric is often seen as a synonym for shallow, deceptive language-empty words, empty rhetoric--and therefore as something quite negative. But if we view rhetoric in more neutral terms, as the art of persuasion, it is clear that we are all forced to engage with it at some level, if only because we are constantly exposed to the rhetoric of others. In this Very Short Introduction, Richard Toye explores the purpose of rhetoric. Rather than presenting a defense of it, he considers it as the foundation-stone of civil society, and an essential part of any democratic process. Using wide-ranging examples from ancient Greece, medieval Islamic preaching, the wartime speeches of Winston Churchill, and modern cinema, Toye considers why we should all have an appreciation of the art of rhetoric.About the Series:Oxford's Very Short Introductions series offers concise and original introductions to a wide range of subjects--from Islam to Sociology, Politics to Classics, Literary Theory to History, and Archaeology to the Bible. Not simply a textbook of definitions, each volume in this series provides trenchant and provocative--yet always balanced and complete--discussions of the central issues in a given discipline or field. Every Very Short Introduction gives a readable evolution of the subject in question, demonstrating how the subject has developed and how it has influenced society. Eventually, the series will encompass every major academic discipline, offering all students an accessible and abundant reference library. Whatever the area of study that one deems important or appealing, whatever the topic that fascinates the general reader, the Very Short Introductions series has a handy and affordable guide that will likely prove indispensable.

    But what makes people say yes to our requests? Persuasion is not only an art, it is also a science, and researchers who study it have uncovered a series of hidden rules for moving people in your direction. Based on more than sixty years of research into the psychology of persuasion, Yes! reveals fifty simple but remarkably effective strategies that will make you much more persuasive at work and in your personal life, too.Cowritten by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! presents dozens of surprising discoveries from the science of persuasion in short, enjoyable, and insightful chapters that you can apply immediately to become a more effective persuader. Why did a sign pointing out the problem of vandalism in the Petrified Forest National Park actually increase the theft of pieces of petrified wood? Why did sales of jam multiply tenfold when consumers were offered many fewer flavors? Why did people prefer a Mercedes immediately after giving reasons why they prefer a BMW? What simple message on cards left in hotel rooms greatly increased the number of people who behaved in environmentally friendly ways?Often counterintuitive, the findings presented in Yes! will steer you away from common pitfalls while empowering you with little-known but proven wisdom.Whether you are in advertising, marketing, management, or sales, or just curious about how to be more influential in everyday life, Yes! shows how making small, scientifically proven changes to your approach can have a dramatic effect on your persuasive powers.

    Provides verbal tools for healing conflict, enhancing self-esteem, becoming more open and strengthening relationships.

    The story is wryly narrated by the chieftain's son, a self-professed "idiot" who reveals the bloody feuds, seductions, secrets, and scheming behind his family's struggles for power. When the chieftain agrees to grow opium poppies with seeds supplied by the Chinese Nationalists in exchange for modern weapons, he draws Tibet into the opium trade -- and unwittingly plants the seeds for a downfall. Red Poppies is at once a political parable and a moving elegy to the lost kingdom of Tibet in all its cruelty, beauty, and romance.

    Neither the boy nor his family has been seen since. His devotees believe him to be the eleventh incarnation of the Panchen Lama, the second most important incarnation in the Tibetan Buddhist hierarchy.In The Search for the Pachen Lama, Isabel Hilton tells the enthralling inside story of how this boy became the innocent prize in a battle between the Chinese regime and the Dalai Lama. Starting with the death of the last Panchen Lama, she describes the intrigue surrounding the race to choose Tibet's future religious leader, a decision of enormous importance in the politically charged climate of Tibet. Traveling from the Dalai Lama's headquarters in India to all-but-inaccessible monasteries and villages in the Himalayas, Hilton probes beneath the surface of a society living grudgingly under Chinese rule. Throughout, she balances her taut narrative against the fascinating history of Tibet's high lamas, illuminating the unique role religion has played in shaping Tibetan culture and Tibet's uneasy relationship with China.Combining history, travel, and politics, The Search for the Panchen Lama offers an extraordinarily gripping and original window on to a fascinating land.

    Brian and Louise meet during their college days at Cal Poly State University in San Luis Obispo and embark on a pursuit of a calling to the nations that propels them from the Navajo Nation's painted desert in Arizona to the wild steppes of Central Asia. Along their way five children join the cross-cultural roller coaster. Disarmingly honest and charmingly humorous, their tale will thrill you and bring tears to your eyes. An intensely personal memoir, this book still manages to pack a powerful dose of missionary insight and Biblical principles for seeing the Church explode into life among peoples that have never even heard of Jesus. Get comfortable. You will not be able to put it down.From the very first page this book jerks you irretrievably into the outrageous, the uproarious and the impossible to imagine. It has got to be one of the most absolutely fascinating tales to ever prove that the truth is stranger than fiction. Nevertheless, it throbs with a sobering and relentless sense of calling and purpose that is truly inspiring. --- the late Dr. Ralph D. Winter, Founder, U.S. Center for World MissionI wept, laughed and was stirred by this book. I love a good story, and this is a really good one! You won't be able to put it down! --- Floyd McClung., author of Living on the Devil's DoorstepBrian Hogan's apostolic passion shines through with an incredible combination of raw honesty and witty humor. A gripping real-life parable unfolds that will have you laughing, weeping and rejoicing at the amazing testimony of God's grace and power revealed through ordinary people facing extra-ordinary obstacles. I wholeheartedly recommend this book as it not only tells an amazing story, but also becomes a discipleship tool that reveals to us a whole new paradigm of church and missions. --- David Broodryk, Kingdom People Network, South AfricaIf you want a radically cross-cultural journey without leaving your favorite easy chair - this book is your ticket. If you desire to plant churches that reproduce among the least reached - this is your training manual wrapped up in a most delightful, brawny and instructive story-box! I laughed - I cried - and wrestled through the realities of what it means to leave the easy chair and watch God prove Himself faithful - accomplishing His dreams for a people through one ordinary and obedient family. Brian Hogan is courageous, practical and real. Focused in the same direction for many years, he is a pioneer, church planter, mentor and model. His journey is a challenge to all those who want to be used by God. Brian's thinking will stretch and grow you; his passion and lifestyle will confront every comfortable corner of your life. There's a Sheep in my Bathtub will be top on the reading list for those I train. --- Carol Davis, director of LeafLine InitiativesBrian Hogan's Erdenet-story had been told to me a number of times as a real and astonishing exception and a true, powerful secret. I am thrilled to see it in print. Brian experienced church history in the making in 1993-1996. May his insights multiply like an epidemic and grip an entire new generation of an apostolic people, so that this planet will never remain the same. --- Wolfgang Simson, author of Houses that Change the World & The Starfish Manifesto

    Through their own marriage and through twenty years' experience counseling more than one thousand couples, therapists Gay and Kathlyn Hendricks have developed precise strategies to help you create a vital partnership and enhance the energy, creativity, and happiness of each individual. You will learn how to:* Let go of power struggles and need for control;* Balance needs for closeness and separateness; * Increase intimacy by telling the "microscopic truth"; * Communicate in a positive way that stops arguments;* Make agreements you can keep;* Allow more pleasure into your life. Addressed to individuals as well as to couples, Conscious Loving will heal old hurts and deepen your capacity for enjoyment, security, and enduing love.

    More than a million people have learned the secrets of effective conversation using Conversationally Speaking. This revised edition provides more ways to improve conversational skills by asking questions that promote conversation, learning how to listen so that others will be encouraged to talk, reducing anxiety in social situations and more.Alan Garner, MA, is a nationally known communications consultant and a longtime teacher. He has taught hundreds of "Conversationally Speaking" workshops and over 5 million copies of his books have been sold worldwide. This book teaches simple skills for doing well socially in everyday language, which is why it has been popular in its various editions for 37 years and has sold almost 1 million copies.Toastmaster Magazine writes: "'Conversationally Speaking' is the classic how-to book in social communication."Carolyn Hax, a columnist for the "Washington Post" whose work appears in 200 newpapers, wrote: "Alan Garner is brilliant at teaching social skills to those who need or want to start at the beginning- who feel they somehow missed out on life classes that everyone else got to attend.""Conversationally Speaking" is recommended by hundreds of therapists for people who want better relationships. These include Dr. Albert Ellis, the founder of the Rational Emotive School of Psychology, who called this book: "An exceptionally clear, highly effective book on conversational skills that uniquely includes a very sensible and useful section on rational thinking."Aaron Beck, MD, University Professor of Psychiatry at the University of Pennsylvania wrote: "'Conversationally Speaking' is of great value for people who want to sharpen their skills in interpersonal relations. I routinely recommend it."

    Suitable for those who wants to improve the quality of their relationships, this title helps readers to gain the insights they need to identify relationship missteps, and then apply easy-to-learn techniques to bring relationships to a more meaningful level in both personal and business settings.

    And there is no one better at identifying the skills you need to become a master communicator than Dianna Booher - an internationally recognized communications expert whose seminars and workshops are immensely popular with Fortune 500 companies, and whose best-selling instructional audiotapes and videotapes have reached an even wider audience. Now Dianna Booher has gathered her best techniques into this book that's designed to be read on the go by busy professionals. Each tip is conveniently numbered for fingertip access to your areas of interest. And each is based on real-life problems and concerns raised by participants in Booher's workshops. Want to learn how to hold your own in meetings? Turn directly to Part 4, where you'll find 22 specific tips, ranging from "humanizing" your approach to learning how to disagree without being disagreeable. Want to know how to give bad news without creating bad feelings? Go straight to Part 8, where you'll learn techniques for saying no in the most positive way and of making your points in a firm, fair, nonthreatening manner. You'll also learn how to answer questions so that people understand and remember what you say; win people over to your way of thinking; negotiate so that everyone feels like a winner; apologize sincerely without groveling; mediate conflicts without getting caught in the line of fire; give advice that someone can really use; establish a track record for truthfulness; take the sting out of criticism leveled at you, and give feedback to others without leaving them devastated; listen so that you really hear;minimize "cross talk" between the genders at home and in the workplace; build rapport across cultural lines; and much more! Written in a light and informal style that is both accessible and entertaining, this book will arm you with all the verbal communication skills you need to succ

    Those who are known get the customers, the better jobs, and the invitations to exclusive opportunities. But can anybody become known? In this path-finding book, author Mark Schaefer provides a step-by-step plan followed by the most successful people in diverse careers like banking, education, real estate, construction, fashion, and more. With amazing case studies, dozens of exercises, and inspiring stories, KNOWN is the first book its kind, providing a path to personal business success in the digital age.

    Here conformity is valued above all else, and suspicion governs every exchange among neighbors, classmates, and even friends. Into this stifling atmosphere comes a tall, clean-shaven teacher from Shanghai, wearing an elegant gray wool jacket and carrying an English dictionary under his arm.With the dictionary as his disposal, Love Liu turns to it for answers to his most pressing questions about love and life, and a whole new world opens up for him. His classmates-the bright, troubled Sunrise Huang and the rowdy, impoverished Garbage Li-also find hope in the unfamiliar and tantalizing sounds of English, but in an atmosphere of accusation and recrimination, one in which their teacher is deemed morally suspect and mere innuendo can cost someone his life, their ideals face a test more challenging than any they'll take in the classroom.A major bestseller in China, where it was voted best novel of the year independently by the critics and the general public, English is a transcendent novel about the power of language to launch a journey of self-discovery.

    Renowned expert Erin Meyer is your guide through this subtle, sometimes treacherous terrain where people from starkly different backgrounds are expected to work harmoniously together.When you have Americans who precede anything negative with three nice comments; French, Dutch, Israelis, and Germans who get straight to the point (“your presentation was simply awful”); Latin Americans and Asians who are steeped in hierarchy; Scandinavians who think the best boss is just one of the crowd—the result can be, well, sometimes interesting, even funny, but often disastrous.Even with English as a global language, it’s easy to fall into cultural traps that endanger careers and sink deals when, say, a Brazilian manager tries to fathom how his Chinese suppliers really get things done, or an American team leader tries to get a handle on the intra-team dynamics between his Russian and Indian team members.In The Culture Map, Erin Meyer provides a field-tested model for decoding how cultural differences impact international business. She combines a smart analytical framework with practical, actionable advice for succeeding in a global world.

    Here's a proven method that makes it not only considerably easier, but also much more effective for people on both sides of the conversation. Oren Sofer's method for effective communication is a unique combination of mindfulness with the modality called nonviolent communication (NVC), a method popular since the 1960s that is based on the belief that all human beings have the capacity for compassion and resort to violence or behavior that harms others only when they don't recognize more effective strategies for meeting needs. NVC provides those peaceful strategies. Oren's unique method for fostering peaceful--and effective--communication has three "steps" or components: (1) presence: bringing mindful awareness to the interaction, (2) intention: clarifying and setting a goal for the interaction, and (3) attention: learning to really hear and understand in a way that enables you to navigate the difficulties, express yourself clearly, and listen like it really matters--which it most certainly does. The steps are accompanied by many practical exercises, and in the course of this three-part training, readers will learn how to apply these skills to personal and social relationships with romantic partners, friends, colleagues, and family.