You'll move beyond isolated pockets of excellence while allowing every person in your school system-from teachers and administrators to students-the opportunity to be an instrument of lasting cultural change.

    Perhaps the most challenging leadership experience anyone will face isn't one at the top, but their first promotion to leadership. They must deal with the change and uncertainty that comes with a new job, requiring new skills, and they've been promoted from peer to leader. While the book addresses the needs of any manager, supervisor, or leader, it pulls from the best leadership and management thinking, and puts the focus on the difficulties that new leaders experience.Includes practical information for new managers who must supervise friends and former peers Authors are expert consultants who work with leaders at all levels Shows how to adopt the mindset of a leader, including: communicating change, giving feedback, coaching employees, leading productive teams, and achieving goals This much-needed book can help new leaders get beyond the stress and fear to focus on becoming the most effective leader they can be-starting right now.

    Patterned after Strunk and White's classic The Elements of Style, a comprehensive guide to fifty key elements of mentoring.

    The sheer number of distractions threaten our ability to think clearly and make good decisions. If we react to these stimuli, moving mindlessly from one task to another, we will fail to accomplish the things that matter most in our professional and personal lives. In this book, readers will learn how to make the five fundamental choices that will increase their ability to achieve what matters most to them. Backed by science and FranklinCovey's years of experience and research in this field, The 5 Choices helps readers increase their productivity and develop an inner sense of fulfillment and peace. The five choices are simple but require a radical shift in mindset and will lead to increased personal and professional success.

    Patel explains what interfaith leadership is and explores the core competencies and skills of interfaith leadership, before turning to the issues interfaith leaders face and how they can prepare to solve them. Interfaith leaders seek points of connection and commonality in their neighborhoods, schools, college campuses, companies, organizations, hospitals, and other spaces where people of different faiths interact with one another. While it can be challenging to navigate the differences and disagreements that can arise from these interactions, skilled interfaith leaders are vital if we are to have a strong, religiously diverse democracy. This primer presents readers with the philosophical underpinnings of interfaith theory and outlines the skills necessary to practice interfaith leadership today."

    His well is deep; he draws from it the best tools from practitioners, the wisdom of experience, and research-based insights. And he never loses sight of the bigger picture: the point of all this is to have more impact in this life we're lucky enough to live." --MICHAEL BUNGAY STANIER, Author of The Coaching Habit "Coaching done well may be the most effective intervention designed for human performance. Jim Knight's work has helped me understand the details of how effective coaching can and should be done." --DR. ATUL GAWANDE, surgeon, public health researcher, and author of The Checklist Manifesto Identify . . . Learn . . . Improve When it comes to improving practice, few professional texts can rival the impact felt by Jim Knight's Instructional Coaching. For hundreds of thousands of educators, Jim bridged the long-standing divide between staff room and classroom offering up a much a more collaborative, respectful, and efficient PD model for achieving instructional excellence. Now, one decade of research and hundreds of in-services later, Jim takes that work a significant step further with The Impact Cycle an all-new instructional coaching cycle to help teachers and, in turn, their students improve in clear, measurable ways. Quintessential Jim, The Impact Cycle comes loaded with every possible tool to help you reach your coaching goals, starting with a comprehensive video program, robust checklists, and a model Instructional Playbook. Quickly, you'll learn how to Interact and dialogue with teachers as partners Guide teachers to identify emotionally compelling, measurable, and student-focused goals Set coaching goals, plan strategies, and monitor progress for optimal impact Use documentary-style video and text-based case studies as models to promote maximum teacher clarity and proactive problem solving Streamline teacher enrollment, data collection, and deep listening Jim writes, "When we grow, improve, and learn, when we strive to become a better version of ourselves, we tap into something deep in ourselves that craves that kind of growth." Read The Impact Cycle and soon you'll discover how you can continually refine your practice to help teachers and students realize their fullest potential. View Jim Knight's Impact Cycle video trailer:

    Google amazes us by generating answers before we've even finished asking a question. These companies know who we are and what we want.The key to their magic is Big Data. Personalizing the consumer experience with the collection and analysis of consumer data is widely recognized as one of the biggest business opportunities of the 21st century. But there is a flip side to this that has largely been missed. What if we were able to use data about employees to personalize and customize their experience - to increase their engagement, help them learn faster on the job, and figure out which teams they should be on?In this book, Leerom and his colleagues outline the six principles they've used to decode work and unlock the maximum potential of their talent, and share success stories from other organizations that have embraced this approach. The Decoded Company is an actionable blueprint for any company that wants the best from its people, and isn't afraid of radical approaches to get it.Leerom Segal is the president and CEO of Klick and has been named "Entrepreneur of the Year" by the Business Development Bank of Canada, won the "Young Entrepreneur of the Year" award from Ernst and Young, and was named to Profit Magazine's Hall of Fame as the youngest CEO ever to lead a nonprofit company.Aaron Goldstein is the co-founder of Klick and is a Senior Certified Project Manager Professional.Jay Goldman was Head of Marketing at Rypple, a venture-backed startup acquired by Salesforce in 2012 and now known as Work.com. He is the author of the O'Reilly Facebook Cookbook, and he has been published in the Harvard Business Review.Rahaf Harfoush is the author of several books including Yes We Did. She was a contributor to the best-selling Wikinomics and Grown Up Digital.

    . . using the key you never knew you had.Tim Tebow credits his mom with being the key to his success--but Pam never expected that she would be known on a national stage. For most of her life, she was serving quietly and faithfully as a wife and a mom--choosing life for her child in the face of medical risks, answering the Lord's call to mission work in the Philippines, and homeschooling before anyone knew what the word meant. But all along the way, her experiences--and her consistent, everyday choices to follow the Lord and to serve wherever He placed her--were creating unexpected ripples of influence throughout her family, her community, and her world. And they would end up extending far beyond anything she ever imagined.Pam believes that every one of us can be influential--and that deep within a woman's heart is the desire to use her influence for good. In Ripple Effects, Pam uncovers and explores the miraculous motivating power of influence we can have on this generation and the next, no matter where we are planted in life. Whether we are in the midst of endless diaper changes, climbing up the corporate ladder, or simply doing our best to live, love, and serve well each day, Pam will encourage us to maximize our God-given opportunities for influence--and watch how far the ripples will spread.

    The late Kaleel Jamison, one of the first women to enter the field of management consulting, experienced what she described as nibbles, little bites that life takes out of you--really attacks on your self confidence. Her longtime best selling book, The Nibble Theory, is a process for dealing with the world that moves the reader toward personal power and growth arising out of the unique values and strengths of each person. Kaleel cared deeply about the unique combination of gifts and talents that each of us brings to the world. She felt that she had a mission, and feared what would be lost if we, as individuals and organizations, did not take on the sacred responsibility of being, and supporting others in being, the biggest circles possible. That's what makes this book so important. --Frederick A. Miller, President and CEO, The Kaleel Jamison Consulting Group, Inc.

    The book is rooted in Jennifer's belief that teachers know what they need when it comes to professional development in literacy, and the best literacy leaders are those who listen to and respect the educators in their midst. Grounded in research but thoroughly practical, Jennifer shares advice on:organizing a literacy room with resources for classroom teachers, including book lists, bins of children's books tied to craft and strategy lessons, bulletin board ideas, and files with instructional materials;developing intervention classrooms for struggling readers and writers built on collaboration between teachers and literacy specialists;setting up assessment notebooks for teachers, and preparing new and veteran teachers for student assessments across grades;creating model programs for dealing with schoolwide problems like reading fluency, and then moving from the pilot to implementation in many classrooms;coaching new and veteran teachers in the latest literacy practices, without taking on the role of expert;analyzing and using books, videos and journals in professional development programs;infusing routine staff meetings with discussions of new literacy curricula;leading teacher study groups using a variety of formats;finding and budgeting money for professional development programs in literacy;protecting time and scheduling priorities, to ensure the literacy specialist position doesn't become a “catch-all” for the random needs of teachers or administrators.At a time when all administrators are urged to be literacy leaders, this insider's view helps to define what leadership looks like and shows how to create an environment that fosters professional development. Jennifer Allen shares the balance leaders struggle with, as they strive to support and honor the fine practices of teachers, even as they nudge colleagues to improve their literacy instruction. Ultimately, Becoming a Literacy Leader is a hopeful book, an optimistic and realistic portrait of life in schools among teachers committed to doing their jobs well.

    They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: "The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." —Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles "Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." —Brad Cleveland, founding partner and former CEO, International Customer Management Institute

    Using primary sources, official records, interviews, and unpublished memoirs by the veterans themselves, Flint Whitlock has crafted a riveting, gut-wrenching, personal story of courage under fire. Operation Overlord—the Allied invasion of Normandy on 6 June 1944—was the most important battle of World War II, and Omaha Beach was the hottest spot in the entire operation. Leading the amphibious assault on the “Easy Red” and “Fox Green” sectors of Omaha Beach was the U.S. Army’s 1st Infantry Division—“The Big Red One”—a tough, swaggering outfit with a fine battle record. The saga of the Big Red One, however, did not end with the storming of the beachhead, but continued across France, Belgium, and into Germany itself, where the division fought in the battles for Aachen, the Huertgen Forest, and the Battle of the Bulge. The Fighting First is an inspiring, graphic, and often heart-breaking story of young American soldiers performing their missions with spirit, humor, and determination.

    Yet culture drives everything that happens in an organization day-to-day, including what the organization focuses on, whether problems are ignored or resolved, and how employees and customers are treated. How does one go about creating a culture, something that, on one hand, is so important, but, on the other hand, seems so amorphous? Through the creation of an organizational constitution.An organizational constitution is a formal document that states the company's guiding principles and behaviors. These liberating rules present the best thinking on how the organization wants to operate. It's a "North Star" that outlines the company's or team's clear playing field for performance and values. "Purposeful Culture "is the first book to show how to create a high performing culture through the creation of an organizational constitution. The book outlines who should be involved, provides samples of effective constitutions and valued behaviors, how to socialize the draft statement, and how to engage employees in the process from start to finish.

    The only thing that's certain is that new challenges and opportunities will emerge that are virtually unimaginable today. How can we know which skills will be required to succeed?In Five Minds for the Future, bestselling author Howard Gardner shows how we will each need to master "five minds" that the fast-paced future will demand:· The disciplined mind, to learn at least one profession, as well as the major thinking (science, math, history, etc.) behind it· The synthesizing mind, to organize the massive amounts of information and communicate effectively to others· The creating mind, to revel in unasked questions—and uncover new phenomena and insightful apt answers· The respectful mind, to appreciate the differences between human beings - and understand and work with all persons· The ethical mind, to fulfill one's responsibilities as both a worker and a citizenWithout these "minds," we risk being overwhelmed by information, unable to succeed in the workplace, and incapable of the judgment needed to thrive both personally and professionally.Complete with a substantial new introduction, Five Minds for the Future provides valuable tools for those looking ahead to the next generation of leaders - and for all of us striving to excel in a complex world.Howard Gardner—cited by Foreign Policy magazine as one of the one hundred most influential public intellectuals in the world, and a MacArthur Fellowship recipient—is the Hobbs Professor of Cognition and Education at the Harvard Graduate School of Education.

    Sales manager John Doyle would consider his career a success--he's his company's top revenue driver, and his take-charge attitude gets the job done. However, when he is passed over for promotion--again--after losing two direct reports, who cite his abrasive style as their reason for leaving, John is forced to reassess how he approaches his relationships. With the help of Mac, an expert in the art of Relationship Awareness Theory, John learns the three stages of conflict, and how he reacts in each.Once John recognizes his own values and trigger points, as well those of other people, he becomes able to better navigate terse situations, express his points in a way that resonates for other people, and even avoid conflict altogether. Equipped with this new understanding of how other people interpret and react to conflict, John soon finds all the relationships in his life--both at work and at home--improving.Reveals a practical understanding of how conflict really works Shows how to recognize its initial stages of conflict, how to navigate it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them Provides guidance for moving beyond conflict to enhance relationships Includes a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others Anyone can profit from the tools in this book to understand and take control over conflict.