They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

    The principles explained in this book represent the combined best thinking of two highly respected consultants whose contributions to their field have been applied successfully by them and their organization to enterprises throughout the world.

    John A. Greco, former AT&T executive, is just one of thousands who swear by it. Greco says: "The Diamond works wonders. Once you have it down, you can use it to make your point at any time to anyone anywhere."Make Your Point is written by two streetwise communication consultants with a combined 35 years of executive speech coaching experience. Their clients include: Microsoft, IBM, Merrill Lynch, MasterCard, Heineken, and Wrigley. If Cool Hand Luke had read Make Your Point, he probably wouldn’t have uttered those famous words: “What we have here is a failure to communicate.”

    His ruthless ambition was evident from his insistence, as a three-year-old, that he would one day be 'world king'. Eton and Oxford prepared him well for a frantic career straddling the dog-eat-dog worlds of journalism and politics. His transformation from bumbling stooge on Have I Got New for You to a triumphant Mayor of London was overshadowed only by his colourful personal life, brimming with affairs, scandals and transgressions. His ascent to Number 10 in the wake of the acrimonious, era-defining Brexit referendum would prove to be only the first act in an epic drama that saw him play both hero and villain - from proroguing parliament to his controversial leadership of the Covid-19 Crisis, all against the backdrop of divorce, marriage, the birth of his sixth child, revolts among Tory MPs and the countdown to Brexit.Yet despite his celebrity, decades of media scrutiny, the endless vitriol of his critics and the enduring adoration of his supporters, there is so much we've never understood about Boris - until now. Previous biographies have either dismissed him as a lazy, deceitful opportunist or been transfixed by his charm, wit and drive. Both approaches fall short, and so many questions about Boris remain unanswered.What seismic events of his childhood have evaded scrutiny? How has he so consistently defied the odds, proved his critics wrong, and got away with increasingly reckless gambles? What were his real achievements and failures as Mayor of London, what was really going on during his time as Foreign Secretary, and why did he write two articles for the Telegraph, one in favour of Leave and the other for Remain? How have the women in his life exerted more influence than any of us realise, and why is his story ultimately one overshadowed by family secrets?Based on a wealth of new interviews and research, this is the deepest, most rounded and most comprehensive portrait to date of the man, the mind, the politics, the affairs, the family - of a loner, a lover, a leader.Revelatory, unsettling and compulsively readable, it is the most timely and indispensable book yet from Britain's leading investigative biographer.

    Pearce and Robinson have retained high level of academic credibility and market-leading emphasis on strategic practice with this edition. This text continues to have strong support from longtime adopters and growing support in schools with a desire to provide straightforward treatment of strategic management with a practical, systematic approach. The 12th edition offers 30 cases with a mixture of small and large firms; start-ups and industry leaders; global and domestically focused companies; and service, retail, manufacturing, technology, and diversified activities. Pearce and Robinson continue to use a unique pedagogical model they created to provide logic and structure to its treatment of strategic management which in turn makes the material more easily organized by the instructor and learned by the student.

    However, due to the complexities of warehouse operations they can often be one of the most costly parts of the supply chain. Their efficient management is therefore critical for minimizing cost and contributing to an effective and efficient supply chain. Warehouse Management provides a complete guide to best practice in warehouse operations. Covering everything from the latest technological advances to current environmental issues, this book provides an indispensable companion to the modern warehouse. Supported by case studies, the text considers many aspects of warehouse management, including: -cost reduction -productivity -people management -warehouse operations Backed up with numerous case studies that demonstrate how to apply new technology, minimize spending, and create efficient, stream-lined operations, this book is an invaluable resource for warehouse managers, logistics professionals, operations managers and students of logistics.

    But sometimes it's not practical to embark on a full-scale training initiative. Now, supervisors, managers, and team leaders have 50 team-building activities to choose from, all of which can be implemented with no special facilities, big expense, or previous training experience. Readers will find engaging exercises for:* Building new teams and helping teams with new members* Dealing with change and its effects: anger, fear, frustration, and more* Recognizing individual efforts and team accomplishments* Finding creative ways to work together and solve problems* Increasing and improving communication* Leveraging diversity and individual differences to meet team goals* Keeping competition healthy and productive within the teamInstructions and tips for follow-up and variations are included for each activity, and an additional chapter provides valuable advice for working through unexpected difficulties in team-building.

    The Race allows you to derive a superior system, Drum-Buffer-Rope, for generating logistical improvement. It also shows you how to focus these improvements so they are optimal and not just local. The epilogue and appendix quizzes will give the thoughtful reader insight in how to initiate and extend a process of ongoing improvement into other areas-like marketing and financial control.

    In the process, he has marked himself out as one of the best young managers in the world, more than holding his own against the Premier League's established heavyweights. He has done so by promoting an attacking, pressing style of football and by nurturing home-grown talent, fully endearing himself to the Spurs faithful along the way.Guillem Balagué was granted unprecedented access to Pochettino and his backroom staff for the duration of the 2016-17 season, and he has therefore been able to draw on extensive interview material with Pochettino, his family, his closest assistants, players such as Dele Alli and Harry Kane, and even a very rare conversation with Daniel Levy to tell the manager's story in his own words. From Pochettino's early years as a player and coach to his transformation of Tottenham into one of the best teams in England, the book uniquely reveals the inner workings of the man and of his footballing philosophy. It also lays bare what it takes to run a modern-day football team competing at the highest level over the course of a single campaign. The result is the most comprehensive and compelling portrait of a manager and of a club in the Premier League era.

    Lean for Dummies will show you how to do more with less and create an enterprise that embraces change. In plain-English writing, this friendly guide explores the general overview of Lean, how flow and the value stream works, and the best ways to apply Lean to your enterprise. You will understand the philosophy of Lean and adopt it not as a routine, but a way of life. This highly informative book teaches you:The foundation and language of Lean How to map the value stream and using it to your business's advantage The philosophy of Kaizen Different tools to improve management, customer service, and flow and pull How to "Go Lean" within your business and across the industry Avoid common mistakes in implementation Seek out resources for assistance This simple, continuous improvement approach that minimizes waste and adds customer value is changing organizations of all sizes all over the world. Lean for Dummies will show you to take charge and engage your enterprise in a Lean transformation!

    The subjects covered include accounting, business history, business law, economics, entrepreneurship, ethics and social responsibility, finance, marketing, operations, organizational behavior, personal development, quantitative and qualitative research and strategy. It includes thorough explanations and examples of the "break-even analysis," used by MBAs for making cost, volume, pricing and profit decisions, as well as analysis of the emergence of brands in developing countries.This fourth edition includes a new concept for each chapter, including crowdfunding, digital marketing, business incubators and the 80/20 principle. It provides coverage of the key optional modules: Mergers and Acquisitions and International Business, and features new case studies on Heinz, Adidas, Puma, Nike, and Shell.  With a range of free online resources for readers to revise and test their knowledge, this bestselling guide is packed with models, international case studies and practical applications of key theories, placing MBA skills within reach of all professionals and students.

    It combines an extraordinary personal history of "direct marketing" with a remarkably candid look at the field's most acclaimed practitioner. Written in an easy-going and deliberately persuasive style obviously honed during Wunderman's six decades in the trenches, the book shows his skill developing and gaining acceptance as he creates revolutionary advertising programs for future corporate stalwarts like the Columbia Record Club and American Express.

    More than half of all workers hate their jobs. In fact, job satisfaction and employee engagement have been declining for twenty-two straight years.One hundred years ago, a job and a paycheck kept workers satisfied. Now, pay barely makes the list. Employees' needs have evolved dramatically. But our leadership practices have failed to keep up.In Lead From The Heart, Mark C. Crowley presents compelling new evidence that the solution leaders need lies in the last place traditional business would seek it: the human heart. Twenty-first-century employees need to feel... valued, respected, developed, and cared for. Their work has to matter. Recent scientific discoveries tell us that it's the heart, and not the mind, that drives human performance and achievement.Drawing on decades of experience as a senior leader for regional and national financial institutions, Mark C. Crowley offers proof that leaders who intentionally engage the hearts of their employees will be rewarded with uncommon (and highly sustainable) performance and achievement. We've seen centuries of evidence of what the heart can do in sports, art, and music. Business is next.Lead From The Heart, and your employees will follow

    Reese. Dane. The Dixon brothers aren't looking for love, but when sexy American girls cross their paths, the passion is explosive. Experience the first three books in the Hot Brits series, with bonus chapters to leave you wanting more!One Hot ChanceOne Friday night, after a horrible day at work, Elena decides to cheer herself up with a one-night stand with a hot stranger. The guy who propositions her has a scorching bod and a sexy British accent. Cheered up? Check. Until Monday morning, when she walks into the office, and there he is. Her one-nighter is her boss’s ex-husband, Chance Dixon.One Hot RoomieReese Dixon wants to score an American girl like his brother Chance did, but only for a bit of fun, not a relationship. When a miscommunication forces Reese to share an apartment with Elena’s best friend, Arden Clover Pesti, the sexy little American seems like the perfect candidate for two weeks of hot sex. The problem? Arden is a virgin. And slightly insane.One Hot CrushDane Dixon needs a trophy girlfriend to hang on his arm, as publicity for his company. Asking his sexy personal assistant to take on the job might not be the best idea ever. For two months, Rika Solberg will pretend to be hot for him, pretend to adore him, pretend to love making out with him. They shouldn't enjoy it so much, but nothing can stop the sizzling chemistry that erupts between them.

    Organized using the features of the Essentials series, this easy-to-use guide contains tips and techniques for maximizing supply chain innovation strategies, as well as real-world examples developed from working with companies such as Johnson Wax, Starbucks, Borg-Warner, and Premier Health Care. Supply chain expert Michael Hugos analyzes the components of a well designed and managed supply chain, explains the metrics involved in measuring performance, and presents a pragmatic approach to designing and building supply chain systems. Michael Hugos (Chicago, IL) is the Chief Information Officer of Network Services Company, a $6.8 Billion distribution organization serving customers throughout North America. He has extensive experience in distribution, logistics, and applying technology to meet the challenges of supply chain management. He holds an MBA from Northwestern University s Kellogg School of Management.