Book picks similar to
Changing the Conversation: The 17 Principles of Conflict Resolution by Dana Caspersen
non-fiction
psychology
business
communication
Play Like a Man, Win Like a Woman: What Men Know About Success that Women Need to Learn
Gail Evans - 2000
Only four of the Fortune 500 company CEOs are women, and it's only been in the last few years that even half of the Fortune 500 companies have more than one female officer.A major reason for this? Most women were never taught how to play the game of business. Throughout her career in the supercompetitive, male-dominated media industry, Gail Evans, one of the country's most powerful executives, has met innumerable women who tell her that they feel lost in the workplace, almost as if they were playing a game without knowing the directions.She tells them that's exactly the case: Business is indeed a game, and like any game, there are rules to playing well. For the most part, Gail has discovered, women don't know them.Men know these rules because they wrote them, but women often feel shut out of the process because they don't know when to speak up, when to ask for responsibility, what to say at an interview, and a lot of other key moves that can make or break a career.Now, in her book Play Like a Man, Win Like a Woman, Gail Evans reveals the secrets to the playbook of success and teaches women at all levels of the organization--from assistant to vice president--how to play the game of business to their advantage.Sharing with humor and candor her years of lessons from corporate life, Gail Evans gives readers practical tools for making the right decisions at work. Among the rules you will learn are:• How to Keep Score at Work• When to Take a Risk• How to Deal with the Imposter Syndrome• Ten Vocabulary Words That Mean Different Things to Men and Women• Why Men Can be Ugly, and You Can't• When to Quit Your JobEvans is not saying that every woman has to play exactly by men's rules--not at all. Women bring many inherent traits to the workplace that can provide them with a potential advantage over men, such as a woman's ability to form relationships, or her intuition. But women do need to know the basic rules so that they can understand the full consequences of their every action and how it makes an impact on their career.An honest and practical handbook that reveals important insights into relationships between men and women and work, Play Like a Man, Win Like a Woman, is a must-read for every woman who wants to leverage her power in the workplace.
How to Have Impossible Conversations: A Very Practical Guide
Peter Boghossian - 2019
Whether you're online, in a classroom, an office, a town hall—or just hoping to get through a family dinner with a stubborn relative—dialogue shuts down when perspectives clash. Heated debates often lead to insults and shaming, blocking any possibility of productive discourse. Everyone seems to be on a hair trigger.In How to Have Impossible Conversations, Peter Boghossian and James Lindsay guide you through the straightforward, practical, conversational techniques necessary for every successful conversation—whether the issue is climate change, religious faith, gender identity, race, poverty, immigration, or gun control. Boghossian and Lindsay teach the subtle art of instilling doubts and opening minds. They cover everything from learning the fundamentals for good conversations to achieving expert-level techniques to deal with hardliners and extremists. This book is the manual everyone needs to foster a climate of civility, connection, and empathy."This is a self-help book on how to argue effectively, conciliate, and gently persuade. The authors admit to getting it wrong in their own past conversations. One by one, I recognize the same mistakes in me. The world would be a better place if everyone read this book." —Richard Dawkins, author of Science in the Soul and Outgrowing God
Building a StoryBrand: Clarify Your Message So Customers Will Listen
Donald Miller - 2017
This revolutionary method for connecting with customers provides readers with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a StoryBrand does this by teaching readers the seven universal story points all humans respond to; the real reason customers make purchases; how to simplify a brand message so people understand it; and how to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.
The Art of Everyday Assertiveness: Speak Up. Say No. Set Boundaries. Take Back Control.
Patrick King - 2017
Finally get what you deserve and stop “letting it slide”. Who is making your life choices for you? Make sure you possess the everyday assertiveness to choose for yourself and resist the pressures from all angles of life. You’ve put yourself last your entire life. It’s time for that to change. Stop enabling, people pleasing, and being so “agreeable.”
The Art of Everyday Assertiveness
is a guide for the chronically “nice,” “overwhelmed,” and “accommodating”. It is a deep psychological dive into what makes us lack assertiveness, and how to systematically combat those compulsions. It’s a book that stands apart from others because of the plethora of real life examples and solutions. If your problem is assertiveness, you’ll find the step by step answer in this book - included is a 28-day Assertiveness Action Plan unlike any other. Gain respect, set boundaries, and ask for what you really want. Patrick King is an internationally bestselling author and social skills coach. His writing draws of a variety of sources, from research, academic experience, coaching, and real life experience. He’s also a recovering people pleaser who knows exactly how it feels to feel unable to speak his mind. Stop putting others first and being taken advantage of. • How to balance assertiveness, accommodation, and agreeableness. • How to practice self-acceptance, prioritization, and empathy. • The instinct to over-apologize and how to fix it. • The reasons that keep you compliant and willing. How to decisively say NO and reclaim your time and energy. • How to ask for exactly what you want, when you want it. • Saying NO with impact and grace. • Understanding your subconscious thought patterns and beliefs. Who are you living your life for? Hopefully, yourself and not others. Assertiveness is the first step to creating the life you want - not the life someone else wants for you, or taking care of someone else’s to-do list. What makes you happy? Do that. What makes you unhappy? Avoid that. If other people interfere with this simple credo, assertiveness is what will save the day. Take back control of your life by scrolling up and clicking the BUY NOW button!
Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World
Gary Vaynerchuk - 2013
Even companies committed to jabbing-patiently engaging with customers to build the relationships so crucial to successful social media campaigns-still yearn to land the powerful, bruising swing that will knock out their opponent or their customer's resistance in one tooth-spritzing, killer blow. Right hooks, after all, convert traffic to sales. They easily show results and ROI. Except when they don't.In the same passionate, street-wise style readers have come to expect, Gary Vaynerchuk is on a mission to improve marketers' right hooks by changing the way they fight to make their customers happy, and ultimately to compete. Thanks to the massive change and proliferation in social media platforms in the last four years, the winning combination of jabs and right hooks is different now. Communication is still key, but context matters more than ever. It's not just about developing high-quality content, but developing high-quality content perfectly adapted to specific social media platforms and mobile devices-content tailor-made for Facebook, YouTube, Instagram, Pinterest, Twitter, and Tumblr. A mash-up of the best elements of Crush It! and The Thank You Economy with a 2013 spin, here is a blueprint to social media marketing strategies that really works.
Grammar Girl's Quick and Dirty Tips for Better Writing
Mignon Fogarty - 2008
Grammar Girl, is determined to wipe out bad grammar—but she's also determined to make the process as painless as possible. A couple of years ago, she created a weekly podcast to tackle some of the most common mistakes people make while communicating. The podcasts have now been downloaded more than twenty million times, and Mignon has dispensed grammar tips on Oprah and appeared on the pages of The New York Times, The Wall Street Journal, and USA Today.Written with the wit, warmth, and accessibility that the podcasts are known for, Grammar Girl's Quick and Dirty Tips for Better Writing covers the grammar rules and word-choice guidelines that can confound even the best writers. From "between vs. among" and "although vs. while" to comma splices and misplaced modifiers, Mignon offers memory tricks and clear explanations that will help readers recall and apply those troublesome grammar rules. Chock-full of tips on style, business writing, and effective e-mailing, Grammar Girl's print debut deserves a spot on every communicator's desk.
Treating People Well: The Extraordinary Power of Civility at Work and in Life
Lea Berman - 2018
Their daily experiences at 1600 Pennsylvania Avenue taught them valuable lessons about how to work productively with people from different walks of life and points of view. These Washington insiders share what they’ve learned through first person examples of their own glamorous (and sometimes harrowing) moments with celebrities, foreign leaders and that most unpredictable of animals—the American politician.This book is for you if you feel unsure of yourself in social settings, if you’d like to get along more easily with others, or if you want to break through to a new level of cooperation with your boss and coworkers. They give specific advice for how to exude confidence even when you don’t feel it, ways to establish your reputation as an individual whom people like, trust, and want to help, and lay out the specific social skills still essential to success - despite our increasingly digitized world. Jeremy and Lea prove that social skills are learned behavior that anyone can acquire, and tell the stories of their own unlikely paths to becoming the social arbiters of the White House, while providing tantalizing insights into the character of the first ladies and presidents they served.This is not a book about old school etiquette; they explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a difficult colleague who makes you dread coming to work each day, and how to navigate the sometimes-treacherous waters of social media in a special chapter on “Virtual Manners.” For lovers of White House history, this is a treasure of never-before-published anecdotes from the authors and their fellow former social secretaries as they describe pearl-clutching moments with presidents and first ladies dating back to the Johnson administration.The authors make a case for the importance of a return to treating people well in American political life, maintaining that democracy cannot be sustained without public civility.Foreword by Laura Bush
Imagine It Forward: Courage, Creativity, and the Power of Change
Beth Comstock - 2018
The world will never be slower than it is right now, says Beth Comstock, the former Vice Chair and head of marketing and innovation at GE. But confronting relentless change is hard. Companies get disrupted as challengers steal away customers; employees have to move ahead without knowing the answers. To thrive in today’s world, every one of us has to make change part of our job. In Imagine It Forward, Comstock, in a candid and deeply personal narrative, shares lessons from a thirty year career as the change-maker in chief, navigating the space between the established and the unproven. As the woman who initiated GE's digital and clean-energy transformations, and its FastWorks methodology, she challenged a global organization to not wait for perfection but to spot trends, take smart risks and test new ideas more often. She shows how each one of us can—in fact, must -- become a “change maker.” “Ideas are rarely the problem,” writes Comstock. “What holds all of us back, really—is fear. It’s the attachment to the old, to ‘What We Know.’” Change is messy and fraught with tension, uncertainty and failure. Being “change ready” calls for the courage to defy convention, the resilience to overcome doubts, and the savvy to know when to go around corporate gatekeepers to reinvent what is possible. Among the practical takeaways Comstock offers: • The power of discovery—bringing the outside into your organization. It’is about turning the world into a classroom. • Find a spark—provocateurs who challenge established ways of thinking can be a powerful catalyst for change. • Give yourself permission—every change maker must learn to give herself permission to push outside expectations and boundaries. Confronting today’s accelerating change requires an extraordinary degree of problem-solving, collaboration, and forward-thinking leadership to unlock every person’s potential. Imagine It Forward masterfully points the way.
Emotional Vampires: Dealing with People Who Drain You Dry
Albert J. Bernstein - 2000
With advice and psychological perspective, it gives you a range of defense strategies against such creatures.
Remote: Office Not Required
David Heinemeier Hansson - 2013
Moms in particular will welcome this trend. A full 60% wish they had a flexible work option. But companies see advantages too in the way remote work increases their talent pool, reduces turnover, lessens their real estate footprint, and improves the ability to conduct business across multiple time zones, to name just a few advantages. In Remote, inconoclastic authors Fried and Hansson will convince readers that letting all or part of work teams function remotely is a great idea--and they're going to show precisely how a remote work setup can be accomplished.
Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead
Laszlo Bock - 2015
"We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of WORK RULES!, a compelling and surprisingly playful manifesto that offers lessons including:Take away managers' power over employeesLearn from your best employees-and your worstHire only people who are smarter than you are, no matter how long it takes to find themPay unfairly (it's more fair!)Don't trust your gut: Use data to predict and shape the futureDefault to open-be transparent and welcome feedbackIf you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough. Drawing on the latest research in behavioral economics and a profound grasp of human psychology, WORK RULES! also provides teaching examples from a range of industries-including lauded companies that happen to be hideous places to work and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into principles that are easy to put into action, whether you're a team of one or a team of thousands. WORK RULES! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do.
Insight: Why We're Not as Self-Aware as We Think, and How Seeing Ourselves Clearly Helps Us Succeed at Work and in Life
Tasha Eurich - 2017
Do you know who you really are? Do you ever wonder how other people really see you? Though we are usually confident that we do, we are wrong more often than we think. And if we could see ourselves through others eyes, we might be really surprised. Yet regardless of our line of work or stage of life, success depends on understanding who we are and how we come across. Research shows that self-awareness means better work performance, smarter life choices, deeper, more meaningful relationships, and a more fulfilling career. There s just one problem: people can be remarkably poor judges of their behavior, performance, and impact on others. And despite the lip service given today to feedback, in the business world and beyond, it s rare to get candid, objective data on what we re doing well, and where we could stand to improve. Of course, at work and in life, we ve all come across people with a stunning lack of self-awareness but how often do we consider whether we might have the same problem? And if we did, how would we even know it? Drawing on her three-year, first-of-its-kind study of people who have dramatically improved their self-awareness, organizational psychologist Tasha Eurich reveals why we don t know ourselves as well as we think and what to do about it. Alongside her research, she integrates hundreds of academic studies and her 15 years of work with Fortune 500 clients, challenging conventional wisdom to reveal many surprising truths like why introspection is the enemy of insight, how experience isn t a bullet train to self-knowledge, and just how far others will go to avoid telling us the truth about ourselves. Readers will learn battle-tested techniques and tools to improve self-awareness and thus their work performance, leadership skills, interpersonal relationships, and more. Insight is a guide surviving and thriving in an unaware world."
Pushback: How Smart Women Ask--and Stand Up--for What They Want
Selena Rezvani - 2012
Yet women initiate negotiations four times less often than men, resulting in getting less of what they want--promotion opportunities, plum assignments, and higher pay. This book shines a light on the real rules of holding your own and pushing back for what is rightfully yours. Drawing on interviews with high-level leaders, Rezvani offers readers in the first half of their career the unedited truth about how women have asked their way to the top and triumphed--and how you can too.Includes interviews with top business leaders such as Marie Chandoha, CEO of Charles Schwab Investment Management; Cindi Bigelow, President of Bigelow Tea Company; Fizzah Jafri, COO at Morgan Stanley; Rosemary Turner, President at UPS; and Irene Chang Britt, Chief Strategy Officer at Campbell's Soup Offers a reliable and methodic approach to negotiating and navigating tough conversations Highlights compelling facts and research from the world of psychology and leadership Insightful and accessible, Pushback is a timely resource for savvy women who want to leverage their skills, promote themselves effectively, and fast track their careers.
Quiet Influence: The Introvert's Guide to Making a Difference
Jennifer B. Kahnweiler - 2013
Jennifer Kahnweiler proves introverts can be highly effective influencers when, instead of trying to act like extroverts, they use their natural strengths to make a difference. Kahnweiler identifies six unique strengths of introverts and includes a Quiet Influence Quotient (QIQ) quiz to measure how well you’re using these six strengths now. Then, through questions, tools, exercises, and powerful real-world examples, you will increase your mastery of these strengths.
Contagious: Why Things Catch On
Jonah Berger - 2013
People don't listen to advertisements, they listen to their peers. But why do people talk about certain products and ideas more than others? Why are some stories and rumors more infectious? And what makes online content go viral? Wharton marketing professor Jonah Berger has spent the last decade answering these questions. He's studied why New York Times articles make the paper's own Most E-mailed List, why products get word of mouth, and how social influence shapes everything from the cars we buy to the clothes we wear to the names we give our children. In this book, Berger reveals the secret science behind word-of-mouth and social transmission. Discover how six basic principles drive all sorts of things to become contagious, from consumer products and policy initiatives to workplace rumors and YouTube videos.Contagious combines groundbreaking research with powerful stories. Learn how a luxury steakhouse found popularity through the lowly cheese-steak, why anti-drug commercials might have actually increased drug use, and why more than 200 million consumers shared a video about one of the seemingly most boring products there is: a blender. If you've wondered why certain stories get shared, e-mails get forwarded, or videos go viral, Contagious explains why, and shows how to leverage these concepts to craft contagious content. This book provides a set of specific, actionable techniques for helping information spread - for designing messages, advertisements, and information that people will share. Whether you're a manager at a big company, a small business owner trying to boost awareness, a politician running for office, or a health official trying to get the word out, Contagious will show you how to make your product or idea catch on.