In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.What you’ll learn in Extreme Government Makeover• The one and only thing government needs to focus on to get out of this crisis• How government can perform its vital functions 80 percent faster, at less cost and with better quality• The DNA of government complexity and how we can genetically modify it • How to spot the “moldy” thinking that is making us all sick• How to get rid of 40 percent of your agency’s workload• How to find the hidden costs of government• What the next generation of customers and employees are going to do to your operations• Why technology isn’t the answer• Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great.

    It is not about visionary product concepts or visionary products or visionary market insights. Nor is it about just having a corporate vision. This is a book about something far more important, enduring, and substantial. This is a book about visionary companies." So write Jim Collins and Jerry Porras in this groundbreaking book that shatters myths, provides new insights, and gives practical guidance to those who would like to build landmark companies that stand the test of time.Drawing upon a six-year research project at the Stanford University Graduate School of Business, Collins and Porras took eighteen truly exceptional and long-lasting companies -- they have an average age of nearly one hundred years and have outperformed the general stock market by a factor of fifteen since 1926 -- and studied each company in direct comparison to one of its top competitors. They examined the companies from their very beginnings to the present day -- as start-ups, as midsize companies, and as large corporations. Throughout, the authors asked: "What makes the truly exceptional companies different from other companies?"What separates General Electric, 3M, Merck, Wal-Mart, Hewlett-Packard, Walt Disney, and Philip Morris from their rivals? How, for example, did Procter & Gamble, which began life substantially behind rival Colgate, eventually prevail as the premier institution in its industry? How was Motorola able to move from a humble battery repair business into integrated circuits and cellular communications, while Zenith never became dominant in anything other than TVs? How did Boeing unseat McDonnell Douglas as the world's best commercial aircraft company -- what did Boeing have that McDonnell Douglas lacked?By answering such questions, Collins and Porras go beyond the incessant barrage of management buzzwords and fads of the day to discover timeless qualities that have consistently distinguished out-standing companies. They also provide inspiration to all executives and entrepreneurs by destroying the false but widely accepted idea that only charismatic visionary leaders can build visionary companies.Filled with hundreds of specific examples and organized into a coherent framework of practical concepts that can be applied by managers and entrepreneurs at all levels, Built to Last provides a master blueprint for building organizations that will prosper long into the twenty-first century and beyond.

    Filled with relentlessly driven diary entries, vivid details of life at the fringe, and memories of binge-drinking into oblivion as an escapeduring his playing days at the Sydney Swans, 28 is a portrayal of the sporting psyche in a way that has never been done before.But the true beauty of this book lies in the space outside football. Laid bare on these pages is a searingly honest deep dive into sport, addiction, art, sexuality, masculinity, love, family and identity.'Searingly honest, unflinching' Peter FitzSimons'Brandon Jack has talent and daring in abundance' Christos Tsiolkas

    Jamsetji saw that the three keys to India's industrial development were steel, hydroelectric power, and technical education and research. A century and a half later, the Tatas can claim with justice to have lined up to the vision of their founder.This edition includes the story of how the Tatas, with Ratan Tata at the helm, have had to grapple with change in the post-1992 era of economic reforms, when the opening up of India to the world came as both a challenge and a blessing. In a frank epilogue, Ratan Tata talks about the difficulties he faced in implementing change, including resistance from his colleagues. This new edition also has a postscript on the Nano, which has given the most global prominence to the Tata brand.The Creation of Wealth is R.M. Lala's bestselling account of how the Tatas have been at the forefront in the making of the Indian nation-not just by their phenomenal achievements as industrialists and entrepreneurs but also by their significant contributions in areas like factory reforms, labour and social welfare, medical research, higher education, culture and arts, and rural development.

    Growing up in Bathurst, New South Wales she felt a deep connection to her Australian home and her Australian family.It wasn't until she heard her name uttered in the hit movie Slumdog Millionaire that Latika recognised she knew nothing of her Indian roots, the world she was born into and what she could have become had she not been brought to Australia as a baby.As Latika carved out a successful career for herself as an award-winning political journalist, she became more and more curious about her heritage and what it meant to be born in India and raised in Australia. And so began a deeply personal and sometimes confronting journey back to her birthplace to unravel the mysteries of her heritage.From India with Love is a beautiful story of finding your place in the world and finding peace with the path that led you there.

    Less inventory. The highest quality cars with the fewest defects of any competing manufacturer. In factories around the globe, Toyota consistently raises the bar for manufacturing, product development, and process excellence. The result is an amazing business success story: steadily taking market share from price-cutting competitors, earning far more profit than any other automaker, and winning the praise of business leaders worldwide.The Toyota Way reveals the management principles behind Toyota's worldwide reputation for quality and reliability. Dr. Jeffrey Liker, a renowned authority on Toyota's Lean methods, explains how you can adopt these principles--known as the "Toyota Production System" or "Lean Production"--to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.Drawing on his extensive research on Toyota, Dr. Liker shares his insights into the foundational principles at work in the Toyota culture. He explains how the Toyota Production System evolved as a new paradigm of manufacturing excellence, transforming businesses across industries. You'll learn how Toyota fosters employee involvement at all levels, discover the difference between traditional process improvement and Toyota's Lean improvement, and learn why companies often think they are Lean--but aren't.

    Over four deployments of intense warfighting, Mark watched the line between right and wrong become blurred. When he left the SAS he was adrift, crippled by guilt.On a mission to rebuild himself, Mark turned his life around. He fought his way into the gates of a US Ivy League business school and into the boardrooms of top-tier international corporations. He spent years navigating failure in a quest to find new meaning in life. With every setback, Mark counterattacked, discovering the tactics and tools needed to become more resilient, and to find happiness, belonging and purpose.Told with gripping suspense, humour and touching warmth, Survivor is Mark's extraordinary life in and out of the SAS, a story of resilience and a testament to the power of transformation.

    When NASA needed to land Curiosity—a 2,000-pound, $2.5 billion rover—on the surface of Mars, 140 million miles away, they turned to JPL. Steltzner’s team couldn’t test their kooky solution, the Sky Crane. They were on an unmissable deadline, and the world would be watching when they succeeded—or failed. At the helm of this effort was an unlikely rocket scientist and accidental leader, Adam Steltzner. After barely graduating from high school, he followed his curiosity to the local community college to find out why the stars moved. Soon he discovered an astonishing gift for math and physics. After getting his Ph.D. he ensconced himself within JPL, NASA’s decidedly unbureaucratic cousin, where success in a mission is the only metric that matters.  The Right Kind of Crazy is a first-person account of innovation that is relevant to any­one working in science, art, or technology. For instance, Steltzner describes: ·How his team learned to switch from fear-based to curiosity-based decision making·How to escape “The Dark Room”—the creative block caused by fear, uncertainty, and the lack of a clear path forward·How to tell when we’re too in love with our own ideas to be objective about them—and, conversely, when to fight for them·How to foster mutual respect within teams while still bashing bad ideas The Right Kind of Crazy is a book for anyone who wants to channel their craziness into creativity, balance discord and harmony, and find a signal in a flood of noise.

    Williams and it "ragtag army of part-timers" took on a Goliath-sezed insurance industry.

    The book provides practical knowledge for lean champions, managers, and executives driving toward operational excellence enterprise-wide. The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal...it is a pleasure to read.The Sequel to the Influential "Lean" Business Novel Andy & MeThe Remedy is a compelling a business fable that shows how Lean quality improvement business practices--traditionally associated with manufacturing--can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between.Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough green car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses

    The result is a memoir that is at once intellectually provocative and deeply honest; the book that readers of Poppy, The Orchard and Stravinsky's Lunch have been waiting for.

    1 pick in the 2000 AFL draft, to six-time winner of St Kilda's best and fairest award, to five-time All Australian, to captaining his club for a record 220 games, to more than 330 games as a star of the AFL, Nick Riewoldt is an out-and-out champion.The Things that Make Us is Nick's autobiography, written with a deep intelligence and insight, and giving a fascinating perspective on his extraordinary life and career. As Nick describes it:'I hope there's something in these pages for everyone who's known grief, especially anyone who's lost a sibling. I hope, too, that my story brings a deeper understanding of a footballer's crazy world. An insight into what goes into making it, what it takes to stay there, and the crippling anxiety that can consume you when your burden is to accept only the best. I hope it paints a picture of what it's like to be the focus of acclamation and scandal, the good and bad of a searing spotlight, and how these experiences can bring out the best and worst in us.'I hope it honours my family - the German and Tasmanian sides with their stories of struggle and endurance - who are the essence of the book's title. I hope it gives thanks for the love I found on the other side of the world, and the beautiful next generation Cath and I are building together. 'I hope above all that it honours my sister Maddie. 'These are the things that made me.'The Things That Make Us is the intimate, powerful and revealing account of the life of an AFL superstar, and a classic in the making.

    How can we ever get our organizations to succeed if so few employees believe in their senior leaders? The Leadership Contract explains why leadership, and specifically leadership culture, is the only real differentiator between the organizations that thrive and those that fall behind. This book explains how to establish a leadership contract that is fully understood and agreed upon by business leaders to ensure the success of their company.The book lays out the four terms and conditions of the leadership contract and enlists leaders in making a conscious decision to lead, including the understanding that leadership is a decision, entails an obligation, is difficult, and requires a community.Designed for top-level executives, mid-level managers, front-line leaders, and emerging leaders, the book identifies the shortcomings of current leadership methods and explains how to adopt new policies and mentalities to make you a better leader and ensure business success Author Vince Molinaro, Ph.D., CMC is the author of two successful books, Leadership Solutions and The Leadership Gap and is also a Certified Management Consultant Create the contract that ensures your leadership will take your organization to new heights.

    First comes the mates, then the ute, then his hat, dogs, horses and last of all the girlfriend. Get that right and you might just stick around. Try to jump the queue and you′re history." The lips smiled at me, but his eyes meant business.′Well then, I′ll just have to be his mate.′′Girls can′t be mates, Alice.′′We′ll see.′A footloose city backpacker who couldn′t tell a bull from a cow was hardly the ideal candidate to answer an ad for a governess on a Mackay cattle station. But Alice Greenup was game for anything, until she was bowled over by a handsome young jackeroo with a devastating smile. It was the start of a whole new way of life as Alice gave up her city-chick persona to embrace the bush and all that came with it: horses, cattle, the obsession with rain - and the correct way to wear a hat.After overcoming more than a few obstacles, the unlikely couple eventually married, moving to Rick′s family farm near Kingaroy. Determined to make their own future, they gambled their dreams on a vast property called ′Jumma′. It was a huge risk but with a lot of love, blood, sweat and tears, they were on their way.But one morning they almost lost it all. When Alice′s horse bucked her out of the saddle in remote bushland, she was gravely injured. Rick was forced to leave her lying alone, drifting in and out of consciousness, to gallop home for help. Flown by emergency helicopter to Brisbane, Alice had serious liver and brain damage. What followed would test their love to the limit.

    This is one woman's story of all she lost and how hard she fought to survive.A teenager in the 1970s, Gwen Wilson grew up in Western Sydney. It was a tough childhood. Illegitimate, fatherless - her mother in and out of psychiatric hospitals; it would have been easy for anyone to despair and give up. Yet Gwen had hope. Despite it all, she was a good student, fighting hard for a scholarship and a brighter future.Then she met Colin. Someone to love who would love her back. But that short-lived love wasn't the sanctuary Gwen was looking for. It was the start of a living hell. Rape was just the beginning. By sixteen she was pregnant, her education abandoned. Australian society did not tolerate single mothers; prejudice and discrimination followed her everywhere. In an effort to save her son, Jason, from the illegitimacy and deprivation she'd grown up with, Gwen chose to marry Colin - and too quickly the nightmare of physical abuse, poverty and homelessness seemed inescapable.In 1974, in the dying days of the forced adoption era in Australia, this isolated teenager was compelled to make a decision about her child that would tear her life apart, one she would never truly come to terms with.I Belong to No One is one woman's story of all she lost and how hard she fought to survive and eventually triumph.