This pragmatic workbook delivers everyday tools, exercises, resources, and actionable to-do lists for the wide range of situations a trusted advisor inevitably encounters. The authors speak in concrete terms about how to dramatically improve your results in sales, relationship management, and organizational performance.Your success as a leader will always be based on the degree to which you are trusted by your stakeholders. Each chapter offers specific ways to train your thinking and your habits in order to earn the trust that is necessary to be influential, successful, and known as someone who makes a difference.Self-administered worksheets and coaching questions provide immediate insights into your current business challengesReal-life examples demonstrate proven ways to "walk the talk"Action plans bridge the gap between insights and outcomesPut the knowledge and practices in this fieldbook to work, and you'll be someone who earns trust quickly, consistently, and sustainably--in business and in life.

    First published in 1989, the book has sold more than 800,000 copies in hardcover and paperback. This revised edition brings Max De Pree’s timeless words and practical philosophy to a new generation of readers.De Pree looks at leadership as a kind of stewardship, stressing the importance of building relationships, initiating ideas, and creating a lasting value system within an organization. Rather than focusing on the “hows” of corporate life, he explains the “whys.” He shows that the first responsibility of a leader is to define reality and the last is to say thank you. Along the way, the artful leader must: • Stimulate effectiveness by enabling others to reach both their personal potential and their institutional potential • Take a role in developing, expressing, and defending civility and values• Nurture new leaders and ensure the continuation of the corporate cultureLEADERSHIP IS AN ART offers a proven design for achieving success by developing the generous spirit within all of us. Now more than ever, it provides the insights and guidelines leaders in every field need.

    Did you know that games can be a terrifically effective way to build team spirit, communication, and trust among people who work together day in and day out? Now you can spark morale in any work group by choosing from 70 stimulating games and activities specifically designed for the manager who's looking to raise sagging morale in a department, liven up boring staff meetings, enable team members to collaborate smoothly and effectively, and much more!

    This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

    Dr. Anderson combines biblical principles with expert financial advice, equipping readers with the tools they need to attain the riches they deserve. An invaluable resource for current or would-be investors or entrepreneurs, this book not only inspires readers to become educated about finances but also spurs them on to action and compels them to move forward confidently to achieve their financial dreams. New content includes callouts and new chapters on how to invest safely in today's market and on understanding that Jesus wasn't poor.

    Now in its Eighth Edition, Public Relations: Strategies & Tactics combines numerous current real-life case studies with fundamental concepts of the field, helping students relate theory to the actual practice of public relations. Grounded in scholarship, the main text and features are all built on references to landmark studies and situations in today's headlines. In this age of corporate and political scandals, terrorism and national health issues, a new chapter, Conflict Management: Dealing with Issues, Risks and Crises, lays the groundwork for understanding and coping with various crises. Written in a disarming and accessible style, this edition also focuses technology in every application, and it leads readers to think about other creative ways to use new media. This edition continues to be the most definitive, comprehensive introductory text in the market, written by two leading public relations educators

    From his experiences in high-impact leadership roles at some of our nation's largest churches and ministries, Reagin has learned firsthand the importance of identity-based leadership. His desire is to help each reader become an empowered, confident leader that brings life and vibrancy to every room they enter. Whether you've got the corner office or you're just getting started, Reagin gives you the tools you need to become an impactful and unique influencer right where you are!

    Pastor and founder of Church Leader Insights, Nelson Searcy, will provide practical, inventive guidelines for bringing first-time guests through the doors.This book sets forth a step-by-step, biblically grounded, proven plan for creating immediate church growth by utilizing a "Big Day" to mobilize the church for evangelism. This user-friendly guide will show church leaders what they need to do to reach the unchurched in their communities and break through the debilitating growth barriers that are holding them back.Through the inspiration of testimonies and stories, combined with the down-to-earth, applicable teaching that Searcy readers have come to expect and appreciate, Ignite will give church leaders the tools they desperately need to reach and keep modern-minded, unchurched people to create and sustain growth momentum.

    . . the most comprehensive guide I have ever read for solving any conceivable trying scenario! --Julie Jansen, bestselling author of You Want Me to Work with Who? and I Don't Know What I Want, but I Know It's Not This You can't stop office madness, but you can stop the madness from getting to you.Gossipy coworkers, unmanageable managers, and cranky clients have got you pulling your hair out and gnawing your nails down to nubs. From teammates who drop the ball on deadlines to corporate bullies who try to run your show, your work environment can be lethal to your health and your career.Change Your Reaction, Not Their Actions When things get crazy, you may not be able to control how others behave, but you can change how you respond. Al Bernstein shows you how understand the situation, how to keep the craziness from bothering you, how to keep things from getting worse, and how you can make them better.Problems/solutions discussed inside:Coworkers who don't like you? Feed them!Hidden agendas? Unleash the power of "cc: " mail!Unpleasant supervisors? Tell them only what they want to hear!Office gossip? Dish out positive gossip about other people!Lying coworkers? Buy into their lies and watch what happens!And ninety-five more!

    It’s a game changer in business, the door-opener to opportunity, and the key to authenticity and confidence. Discover the true potential of kindness and harness its power.Through years of developing her own kindness practices and studying those of others, Good Morning America correspondent and ABC News journalist Adrienne Bankert has experienced firsthand the unbeatable power of kindness and witnessed its transformative impact on others.Adjusting our perspective from being closed off and self-centered to a mindset of kindness ripples into a staggering amount of personal fulfillment and growth.No matter our age or ethnicity, where we come from, or how much money we make, every one of us can be kind. Every one of us can be a change agent.In Your Hidden Superpower, Adrienne will help you:See simple acts of kindness from a new and empowering perspective;Learn how to make kindness a habit and experience more peace, inspiration, and impact;Engage kindness at work and enjoy remarkable opportunities—plus, know how to get from “here” to “there” quickly; and Activate kindness as a force to reconnect you to your authentic self, replenish your passion and creativity, and find your voice.Your Hidden Superpower describes how kindness is a superpower that can be honed through an intentional lifestyle of kindness and is especially important in these divisive times.

    Now, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchards techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.

    His groundbreaking revelations shed light not just on business but on the way every human being acts and lives around the world. Rapaille’s breakthrough notion is that we acquire a silent system of Codes as we grow up within our culture. These Codes—the Culture Code—are what make us American, or German, or French, and they invisibly shape how we behave in our personal lives, even when we are completely unaware of our motives. What’s more, we can learn to crack the Codes that guide our actions and achieve new understanding of why we do the things we do. Rapaille has used the Culture Code to help Chrysler build the PT Cruiser—the most successful American car launch in recent memory. He has used it to help Procter & Gamble design its advertising campaign for Folger’s coffee – one of the longest-lasting and most successful campaigns in the annals of advertising. He has used it to help companies as diverse as GE, AT&T, Boeing, Honda, Kellogg, and L’Oréal improve their bottom line at home and overseas. And now, in The Culture Code, he uses it to reveal why Americans act distinctly like Americans, and what makes us different from the world around us. In The Culture Code, Dr. Rapaille decodes two dozen of our most fundamental archetypes—ranging from sex to money to health to America itself—to give us “a new set of glasses” with which to view our actions and motivations. Why are we so often disillusioned by love? Why is fat a solution rather than a problem? Why do we reject the notion of perfection? Why is fast food in our lives to stay? The answers are in the Codes. Understanding the Codes gives us unprecedented freedom over our lives. It lets us do business in dramatically new ways. And it finally explains why people around the world really are different, and reveals the hidden clues to understanding us all.

    That’s the beauty of The Introvert’s Edge: it doesn’t focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y. Powerful and practical, the book reveals how to:Find natural confidence ● Prepare for every situation ● Present your value so that customers want to buy ● Sidestep objections ● Judge when the customer’s ready to buy ● Ask for the sale — without asking ● Continually adapt and improve ● Profit from a process that doesn’t rely on personality ● Enjoy salesWith stories of introverted entrepreneurs, salespeople, and business owners who went from stagnant to success, The Introvert’s Edge shows you how to succeed in sales — without changing who you are.

    Learn easily how to:Successfully master the visual TruthPlane around you to win trust now.Gesture in a way that gains everyone's attention-- even before you speak.Appeal to others' deep psychological needs for immediate rapport and influence.You'll discover how to sit, stand, and subtly alter your body language to move with confidence, control conversations, command attention, persuade and influence others, and convey positive energy--without saying a word.It's the one key to success nobody talks about!

    It was written in response to the various concerns that threaten to tear apart marriages, families, friendships, and congregations--concerns that call for a biblical approach to discipline that can heal fractures, restore right relationship, and ensure the health of the church. Developed around the five corrective steps found especially in Matthew 18:15-17, this book helps church leaders deal with the sorts of problems that require the church’s disciplinary response. Charting a course that combines discernment with appropriate action, this simple, readable handbook can have a profound effect on the community of believers.