His travels take him to a pond whose dwellers, ruled by Toad the Elder, have never questioned the certainty of their surroundings. But two young frogs, Daikon and Hodo, inquisitive and rebellious, convince Ping to take them on a journey that will change their lives forever.This delightful story captures the fears and doubts faced by all who choose to leave the familiar to make their way in an unknown world, and teaches them to find their true path. As Ping says, "It is never too late to be what you can become."

    Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation time­­and maximized training success.

    

    Each chapter applies a different theory to case examples and - to provide continuity - to a fictitious client' constructed from many past clients of the authors.

    It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.

    The authors, both pastors at The Journey Church of the City in Manhattan, offer specific strategies for beginning a church from scratch, based on their own experiences in launching a church with no members, no money and no staff and watched membership skyrocket to more than a thousand people in three years!  They offer clear, practical how to strategies for quickly raising funds, creating a team, planning services, effective evangelism and rapidly developing a growing membership. Specific advice is included for reaching that often difficult to target demographic, the 20 to 40 year old. You will also get an insider’s look at The Journey Church of the City as a model for church planting. The helpful strategies here will help you remove many of the barriers, questions and doubts encountered in starting a church from scratch. If these principles work in NYC, they will work for you!

    To accomplish this, OBM, 8E achieves the difficult goal of preserving its key strengths (i.e., thorough, current, good balance of research and practice) while streamlining its content by removing over 100 pages of readings that are now available on the Web. This reduction in page length makes the book more affordable, teachable, and efficient for students. Preserving Scholarship While Streamlining captures the spirit of what I/K/M used as the guiding principle while writing OBM 8E.

    SOAR takes the Appreciative Inquiry philosophy and applies it to provide a strategic thinking and dialogue process. The authors have been instrumental in developing this process and will share the concept and case studies to give you the confidence to try SOAR.

    Encourages and equips those in authority to master self-leadership principles and realize their full leadership potential.

    Gerber, bestselling author of The E-Myth Revisited shares his powerful insights to lead independent physicians to successful practices and enriched lives.Michael Gerber has dedicated much of his professional life to the study of entrepreneurship and business dynamics. His E-Myth Academy is renown in the entrepreneurial world for its business insight and guidance as well as its inspirational advice.In the E-Myth Physician, bestselling author Gerber returns to his roots in order to provide indispensable advice to doctors who own and run their own practices. Gerber provides excellent business insights into topics such as streamlining systems, effective small-business management practices, healthy patient relations and managing cash flow, all with the goal of freeing physicians from the daily grind of running a business and leading them to a happier and more productive life while doing the job they love - practising medicine.

    A five-pack of the 32 page ShipIt Journal, a workbook designed for groups of people (or individuals) who want to do work that matters.Share them with your team, fill them out together, surface the issues and then ship.

    It’s as easy as 1-2-3—simply personalize, print, and protect.      Suze Orman and her own estate trust attorney have created the most state-of-the-art documents found anywhere. There are more than $2,500 worth of estate documents in this kit. Why pay thousands of dollars when you can get the same documents in this kit for $19.95!      This kit includes:•     More than 50 state-of-the-art documents•     Free automatic on-line updates•     Verbal and written instructions taking you step by step through the four must-have documents•     Password protection securing multiple users’ information•     A tutorial that shows you everything you need to know•     10 electronic books                                         PC and Macintosh Compatible . . . and good in all 50 states!

    Over the course of twenty years, millions of people have learned this lesson while being entertained and enlightened by Loretta LaRoche in one of her enormously popular series of lectures given in public seminars; in corporate environments for clients like IBM, Reebok, Fidel-ity Investments, and Blue Cross, Blue Shield; and most recently in nationwide broadcasts on public television. Now she puts her sensible, sensational philosophy on paper--and gives readers the tools they need to laugh themselves to less stress and better health."One night I greeted Bob at the door wearing nothing but his wing-tipped shoes. I was laughing hysterically about how I looked. Bob didn't crack a smile. Instead, he bellowed, 'What are the neighbors going to think?'" 'I don't know,' I replied, 'I haven't shown them yet.' "Loretta LaRoche has been called "the Erma Bombeck of stress reduction"--and in the helpful and hilarious pages of this book, her enormous talent for finding the funny detail to defuse even the most difficult situation has never been sharper."Buy something silly and wear it. A Groucho Marx nose, mustache, and glasses are my favorite. When the stress seems unbearable, when you've really reached the limits of your endurance, go into a bathroom, look into the mirror, put on your glasses, and ask yourself, 'How serious is this?' "        Relax--You May Only Have a Few Minutes Left is filled with practical exercises, hilarious anecdotes, and specific advice for coming to terms with today's ever-increasing stress levels--it is a remedy for anxiety and a prescription for laughter."Most of us don't realize what an impact we have on the world around us. A positive energy field is going to affect others in a beneficial way, even if you don't notice it at first. Why not ask for a standing ovation once in a while? When you go in to work, say, 'I came in--it wasn't easy. I could have gone somewhere else. I'd like a standing ovation.' "In sections like "If You Don't Have to Suffer--Don't Practice," "My Mother the CEO," and "I'm Not Afraid of Heights, Just Widths," LaRoche dismantles our American predilection for taking ourselves too seriously and shows us how to live longer, happier lives using the healing power of the absurd.

    He never saw a hundred dollar bill or The Godfather until he went to college.Poster comes from a family of oddsmakers who reach for the Doritos on football Sundays and scream for the point spread. He was whistling Sinatra and booking games at his Las Vegas high school.Their unlikely friendship began in college over an $8 veal parmigiana sandwich that led to a partnership in a hotel reservation business. Starting with a desk, a chair, a pillow, and a telephone, Tim and Tom grew a company that they sold during the dot.com boom for $105 million. This allows Tim to pursue his childhood dream of owning a casino and bringing back the glory days of Vegas.When Tim ups the odds and raises the limits to give gamblers the best game in town, a craps player nicknamed "Mr. Royalty," who's on one of the hottest winning streaks in history, heads for The Nugget. When he begins to take Tom and Tim for millions, the partnership is put to the test. But Tim refuses to back off on the odds or the high limits, telling his partner, "It's a ballsy proposition here. It's gonna be a roller coaster ride. But we don't have a public company to answer to. It's just you and me."When Mr. Royalty rolls twenty-two consecutive passes and rakes in a mountain of chips, he takes Tim and Tom to the brink. They must figure out a way to hold up The House.Just as they do, the roller coaster ride really gets rolling—and the ride becomes crazier than they'd ever imagined.

    Their stories are at once insightful, human and humorous. Delves Broughton reveals the ingredients needed to make a perfect sale, and show us how commercial genius might live in all of us. At every step of this journey we learn that selling - be it a product, person or even an idea - is something we all do every day. We are always pitching and presenting, trying to persuade people to accept us. Master the art of the sale and you will master the art of life.