Book picks similar to
Service Agreements: A Management Guide by Van Haren Publishing
business-models
it-help-service-desk
management
study
Peers Inc: How the Collaborative Economy is Creating Radical Prosperity
Robin Chase - 2015
On one side, we have industrial strengths: companies, governments, and institutions (i.e., the "Inc.") that apply significant resources, talent, and money to simplify the complex, apply standards and consistency, deliver economies of scale, and create global brands. On the other we have individual-strengths: autonomous individuals and small companies (i.e., the "Peers") engaged in local, small scale, customized, and specialized efforts to create just-right unique goods and services, often tapping into their own social networks to promote and distribute them.When companies and peers each are able to focus on what they do best and can handle what is difficult, annoying, or just plain impossible for the other, the effect of the collaboration is salutary for both sides. The skills and assets of the small and the large are complementary and symbiotic, mutually dependent and yet autonomous.By tapping into the inherent and unique talents on both sides Peers Incorporated transforms the sources of value creation, and therefore of power. It lets us transcend the tradeoffs that have long plagued the industrial economy. It leverages standards and rules without squandering theimagination and initiative of free-spirited human beings. It harvests operational discipline without straitjacketing our capacity to adapt. It multiplies the purchasing and creative power of consumers the world over, without consigning them to quasi-feudal, top-down organizations. These new organizations are the embodiment and the lifeblood of the transition to a new cooperative capitalism, one that is dramatically more efficient, more innovative and more humane.Peers Inc. deepens and enriches recently emergent practices such as the sharing economy,crowdsourcing, collaborative production, and collaborative consumption. It is fostering relationships that go beyond simple peer-to-peer interaction, enabling peer-to-business, peer-to-government, and small business to big business. They aren’t bound by the goods of the industrial age, they are able to exchange expertise, networks, data, light and energy, or whatever else creates value for both sides.
Cambridge IGCSE Business Studies
Karen Borrington - 2002
Endorsed by Cambridge International Examinations for the revised Cambridge IGCSE Business Studies syllabus. It has been written for the revised Cambridge IGCSE (0450) and Cambridge O Level Business Studies (7115) syllabuses, for first teaching from 2013. Reinforces understanding through a variety of activities and discussion points Provides examination preparation with revisions questions and summaries throughout Written in accessible language, but with plenty of detail for top-grade students
How to Improve Your Leadership and Management Skills - Effective Strategies for Business Managers
Meir Liraz - 2013
It points out that you must be a leader that people follow, keep informed, make timely decisions and take effective action. In effect you must control the activities of your organization rather than being controlled by them. Here's what’s in the book: * How to lead and manage people; powerful tips and strategies to motivate and inspire your people to bring out the best in them. Be the boss people want to give 200 percent for. * How to Make a Good First Impression * How to Motivate Your Employees in the Workplace * How to Manage Change Effectively * How to Deal With Difficult Employees * Effective Business Negotiation Techniques * How To Set and Achieve Goals * Effective Delegating Strategies * How To Ensure the Profitability of Your Business * How to Create a Business Environment that Supports Growth * All these and much much more. My name is Meir Liraz and I'm the author of this book. According to Dun & Bradstreet, 90% of all business failures analyzed can be traced to poor management. This is backed up by my own experience. In my 31 years as a business coach and consultant to managers, I've seen practically dozens of managers fail and lose their job -- not because they weren't talented or smart enough -- but because they were trying to re-invent the wheel rather than rely on proven, tested methods that work. And that is where this book can help, it will teach you how to avoid the common traps and mistakes and do everything right the first time. Table of Contents 1. How to Lead and Manage People 2. How to Make a Good First Impression 3. How to Motivate Employees in the Workplace 4. How to Manage Change Effectively 5. How to Deal With Difficult Employees 6. Effective Business Negotiation Techniques 7. How To Set and Achieve Goals 8. Effective Delegating Strategies 9. How To Ensure the Profitability of Your Business 10. How to Create a Business Environment that Supports Growth Tags: leadership development, student leadership challenge, business leadership, leadership development program, leadership dynamics, management skills and application, developing management skills.
Fundamentals of Physics, Part 1 (Chapters 1-11)
David Halliday - 1993
Powered by Wiley's EduGen system, this site includes a vast array of high-quality content including: Homework Management: An Assignment tool allows instructors to create student homework and quizzes, using dynamic versions of end-of-chapter problems from Fundamentals of Physics or their own dynamic questions. Instructors may also assign readings, activities, and other work for students to complete. A Gradebook automatically grades and records student assignments. This not only saves time, but also provides students with immediate feedback on their work. Each student can view his or her results from past assignments at any time. An Administration tool allows instructors to manage their class rosters on-line. A Prepare and Present tool contains a variety of the Wiley-provided resources (including all the book illustrations, Java applets, and digitized video) to help make preparation time more efficient. instructors to meet the needs of each course. Self-Assessment. A Study and Practice area links directly to the multimedia version of Fundamental of Physics, allowing students to review the text while they study and complete homework assignments. In addition to the complete on-line text, students can also access the Student Solutions Manual, the Student Study Guide, interactive simulations, and the Interactive LearningWare Program. Interactive LearningWare. Interactive LearningWare leads the student step-by-step through solutions to 200 of the end-of-chapter problems from the text. And there's lots more! You'll need to see it to believe it. Check out the Halliday/Resnick/Walker site at: www wiley.com/college/halliday
First Aid for the USMLE Step 1 2020
Tao Le - 2020
Packed with insider advice for students from students, First Aid for the USMLE(R) Step 1 2020 will help maximize your study time.FeaturesA complete framework for USMLE Step 1 preparation1,300+ must-know topics with mnemonics to focus your study1,000+ color photos and illustrations to help you visualize processes, disorders, and clinical findingsRapid Review section presents high-yield tables associating diseases with their clinical findings, treatments, and pathophysiologyUpdated every year to ensure all content is relevant and high-yield, reflecting the most current USMLE blueprint
The Southwest Airlines Way
Jody Hoffer Gittell - 1899
Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry ProgramIn an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:Lead with credibility and caringInvest in frontline leadersHire and train for relational competenceUse conflicts to build relationshipsMake unions its partners, not its adversariesBuild relationships with its suppliers
Leadership in Organizations
Gary A. Yukl - 1981
This text provides a balance of theory and practice as it surveys the major theories and research on leadership and managerial effectiveness in formal organizations. Changes in the Seventh Edition include a reorganization of chapters to make room for additional material while maintaining the unique structure that addresses both academics and practitioners. The text now covers ethical, spiritual, servant, and authentic leadership and discusses diversity in leadership roles.
Who Will Do What by When?: How to Improve Performance, Accountability and Trust with Integrity
Tom Hanson - 2005
Join him as he races to learn the fundamentals of team and personal effectiveness before he loses his job - and the woman he loves.Along the way you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance. You'll learn to: Use the "Integrity Tools" to boost performance, trust and personal power Hold others accountable without being overbearing Evoke sustainable, outstanding performance in teams
The Starbucks Story
John Simmons - 2005
You can get a cup at any caf, sandwich bar or restaurant anywhere. So how did Starbucks manage to reinvent coffee as a whole new experience, and create a hugely successful brand in the process? The Starbucks Story tells the brand's story from its origins in a Seattle fish market to its growing global presence today. This is a story that has unfolded quickly - at least in terms of conventional business development. Starbucks is a phenomenon. Unknown 15 years ago, it now ranks among the 100 most valuable brands in the world. It has become the quintessential brand of the modern age, built around the creation of an experience that can be consistently reproduced across the world. Originally published in 2004 as 'My Sister's A Barista: How they made Starbucks a home away from home', this new 2012 edition has been updated to bring the brand up to date.
Your Money: The Missing Manual
J.D. Roth - 2010
But how do you deal with expenses, debt, taxes, and retirement without getting overwhelmed? This book points the way. It's filled with the kind of practical guidance and sound insights that makes J.D. Roth's GetRichSlowly.org a critically acclaimed source of personal-finance advice.You won't find any get-rich-quick schemes here, just sensible advice for getting the most from your money. Even if you have perfect credit and no debt, you'll learn ways to make your rosy financial situation even better.Get the info you need to make sensible decisions on saving, spending, and investingLearn the best ways to set and achieve financial goalsSet up a realistic budget framework and learn how to track expensesDiscover proven methods to help you eliminate debtUnderstand how to use credit wiselyWin big by making smart decisions on your home and other big-ticket itemsLearn how to get the most from your investments by avoiding rash decisionsDecide how -- and how much -- to save for retirement
Language in Thought and Action
S.I. Hayakawa - 1939
Senator S. I. Hayakawa discusses the role of language in human life, the many functions of language, and how language—sometimes without our knowing—shapes our thinking in this engaging and highly respected book. Provocative and erudite, it examines the relationship between language and racial and religious prejudice; the nature and dangers of advertising from a linguistic point of view; and, in an additional chapter called “The Empty Eye,” the content, form, and hidden message of television, from situation comedies to news coverage to political advertising.
Invisible Ink: A Practical Guide to Building Stories That Resonate
Brian McDonald - 2010
Brian McDonald, an award winning screenwriter who has taught his craft at several major studios, supplies writers with tools to make their work more effective and provides readers and audiences a deeper understanding of the storyteller's art. When people think of a screenplay, they usually think about dialogue-the "visible ink" that is readily accessible to the listener, reader, or viewer. But a successful screenplay needs Invisible Ink as well, the craft below the surface of words. Invisible Ink lays out the essential elements of screenplay structure, using vivid examples from famous moments in popular movies as well as from one of his own popular scripts. You will learn techniques for building a compelling story around a theme, making your writing engage audiences, creating appealing characters, and much more. Praise for Invisible Ink: ..".If I manage to reach the summit of my next story it will be in no small part due to having read Invisible Ink." -Andrew Stanton (cowriter Toy Story, Toy Story 2, A Bug's Life, Monsters, Inc., and cowriter/director Finding Nemo and WALL-E) ..".Brian McDonald uses his deep understanding of story and character to pass on essential truths about dramatic writing. Ignore him at your peril." -Jim Taylor (Academy Award-winning screenwriter of Sideways and Election) ..". I recommend this fine handbook on craft to any writer, apprentice or professional, working in any genre or form." -Dr. Charles Johnson (National Book Award-winning author of Middle Passage) "If you want to write scripts, listen to Brian. The guy knows what he's talking about." -Paul Feig (creator of NBC's Freaks and Geeks, co-executive producer The Office) "With Invisible Ink Brian McDonald has written us a book to keep and heed forever because through the simple, graceful, graspable, original wisdom of it, we might just save our screenwriting lives." -Stewart Stern (Screenwriter of Rebel Without a Cause)
Macrowikinomics: Rebooting Business and the World
Don Tapscott - 2010
Now, in the wake of the global financial crisis, the principles of wikinomics have become more powerful than ever. Many of the institutions that have served us well for decades or centuries seem stuck in the past and unable to move forward. And yet, in every corner of the globe, a powerful new model of economic and social innovation is sweeping across all sectors-one where people with drive, passion, and expertise take advantage of new Web-based tools to get more involved in making the world more prosperous, just, and sustainable. Tapscott and Williams show that in over a dozen fields-from finance to health care, science to education, the media to the environment-we have reached a historic turning point: cling to the old industrial-era paradigms or use collaborative innovation to revolutionize not only the way we work, but how we live, learn, create, govern, and care for one another. You'll meet innovators such as: * An Iraq veteran whose start-up car company is "staffed" by over 4,500 competing designers and supplied by microfactories around the world * A microlending community where 570,000 individuals help fund new ventures-from Angola to Vietnam * An online community for people with life-altering diseases that also serves as a large-scale research project * An astronomer who is mapping the universe with the help of 250,000 citizen scientists Tapscott and Williams once again use original research to provide vivid new examples of organizations that are successfully embracing the principles of wikinomics to change the world. Visit www.Macrowikinomics.com.
Blue Ocean Shift: Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth
W. Chan Kim - 2017
Chan Kim and Renee Mauborgne. Drawing on more than a decade of new work, Kim and Mauborgne show you how to move beyond competing, inspire your people's confidence, and seize new growth, guiding you step-by-step through how to take your organization from a red ocean crowded with competition to a blue ocean of uncontested market space. By combining the insights of human psychology with practical market-creating tools and real-world guidance, Kim and Mauborgne deliver the definitive guide to shift yourself, your team, or your organization to new heights of confidence, market creation, and growth. They show why nondisruptive creation is as important as disruption in seizing new growth.
Blue Ocean Shift
is packed with all-new research and examples of how leaders in diverse industries and organizations made the shift and created new markets by applying the process and tools outlined in the book. Whether you are a cash-strapped startup or a large, established company, nonprofit or national government, you will learn how to move from red to blue oceans in a way that builds your people's confidence so that they own and drive the process. With battle-tested lessons learned from successes and failures in the field,
Blue Ocean Shift
is critical reading for leaders, managers, and entrepreneurs alike. You'll learn what works, what doesn't, and how to avoid the pitfalls along the way. This book will empower you to succeed as you embark on your own blue ocean journey.
Blue Ocean Shift
is indispensable for anyone committed to building a compelling future.