Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

    According to Kaiser, successful arts organizations pursue strong programmatic marketing campaigns that compel people to buy tickets, enroll in classes, and so on—in short, to participate in the organization’s programs. Additionally, they create exciting activities that draw people to the organization as a whole. This institutional marketing creates a sense of enthusiasm that attracts donors, board members, and volunteers. Kaiser calls this group of external supporters the family. When this hidden engine is humming, staff, board, and audience members, artists, and donors feel confidence in the future. Resources are reinvested in more and better art, which is marketed aggressively; as a result, the “family” continues to grow, providing even more resources. This self-reinforcing cycle underlies the activities of all healthy arts organizations, and the theory behind it can be used as a diagnostic tool to reveal—and remedy—the problems of troubled ones. This book addresses each element of the cycle in the hope that more arts organizations around the globe—from orchestras, theaters, museums, opera companies, and classical and modern dance organizations to service organizations and other not-for-profit cultural institutions—will be able to sustain remarkable creativity, pay the bills, and have fun doing so!

    

    This book gives you a step-by-step guide to adjust your routine so you can be your best self." - Darin Suthapong, CEO of Indy Dish "The simplicity in message and actionable advice is packed to the brim in this book. I've found myself using this framework consistently at least once a day." - Kiran Pathakota, Senior Technical Product Manager at AmazonChange Your Default Settings and Change Your Course in LifeAt any given moment you're following pre-existing settings that direct your life along a certain path. They are your patterns of actions, words, and thoughts that have become ingrained over the years. The problem is that they may be taking your life in an unintended direction, limiting your growth both personally and professionally.In this short, visual, and action-oriented book, user experience expert Rad Wendzich offers a three-step guide to changing your recurring behaviors that too often go unexamined. Why change now? Most people don't change their defaults. When you do, you will stand out more from your peers. And the sooner you make the updates, the sooner you can reap the benefits.

    Using a wealth of examples from real-life encounters, Brodow reveals how to develop the skills and the confidence you need to achieve your goals at work and in your personal life. After completing Brodow’s basic training program, you will have learned how to: • Conquer your fear of confrontation and overcome the negative behaviors that hold you back. • Identify and develop your personal negotiation style. • Assess the other side’s strengths and weaknesses. • Get the other side to make concessions without giving up any of your goals. • Master the art of listening to understand the other side’s position and strengthen your own. • Avoid getting sidetracked by personal or emotional issues. • Create an atmosphere of trust in which the other party is a collaborator rather than a competitor. • Break through impasses and close the deal. "Negotiation Boot Camp shows us how to succeed not just in negotiations but also in life itself. This is a must-read." HARVEY PITT—SEC Chairman "Readers will find that Brodow's tactics get the job done." PUBLISHERS WEEKLY "The most straightforward, real world and useful advice on negotiation out there!" ANTOINETTE RODRIGUEZ—CEO of MarFi Advisors "Buy it, read it regularly and do not lend it!" REG NORDMAN—Managing Director, Rocket Builder "This is THE BOOK for career women who have any trepidation about negotiation." MARJORIE BRODY—author of Career Magic: A Woman's Guide to Reward and Recognition "If you're looking for real-world, practical strategies and answers, look no further than this book." JEFFREY GITOMER—author of The Sales Bible

    Buffett has managed to rise to the top of the ranks in stellar fashion, confounding the critics and earning the adulation of millions.As a leader, entrepreneur, potential investor, student, or whatever your calling may be, you stand to learn from the many life lessons of one of the most successful investors of all time, and one who is still very active and at the top of his game. The wisdom in this book can literally change your life.43 of his most valuable and inspiring life lessons relating to investment, human relationships and overall betterment have been de-constructed and explained including actionable information as to how you can implement the lessons into your day-to-day life.The aim of this book is to be educational and inspirational with actionable principles you can incorporate into your own life straight from the great man himself. Don't wait - grab your copy today!

    There are no magic formulas, shortcuts, or secret sauce. The 7-rules, or 3 steps, or 12 laws that promise to change your life - they won’t help, unless you do the work. You will learn from many, yet the most important steps, you need to take on your own. Over the course of your adult life it is always you, who has the most power. You will not always be in control and nobody is. But you can choose to maximize your effect on this planet, on your loved ones and on your personal fulfillment by building an Excellence Habit. The Excellence Habit also examines the distinction between success and excellence. Success is achieving high goals. Excellence is doing the right thing, even when not driving towards any goal. It is a small mindset shift, which will produce big results. Excellence can and will lead to success. Success, on the other hand, can be the biggest enemy of excellence. More often than not success is measured in social influence, recognition and wealth. For those practicing it faithfully - excellence is its own biggest reward.

    We feel overwhelmed by busyness because of the demands on our time: our inbox and our to-do list are bulging, a huge amount of people expect things from us and our organisations are trying to do more with fewer people. But it doesn't have to be that way. In reality, busyness isn't essential. Yes, there is a lot to do, but believing you're always busy because you have so much to do is both false and unhelpful. Busyness is a normal response to a world of too much, but it isn't the only response.In Busy Tony Crabbe draws on solid psychological research to address one of the great problems of modern life: we're too busy. But it isn't a time-management book. Rather than providing advice for increasing productivity and efficiency, it sets out four key strategies (corresponding to sections of the book) for thriving despite of the overload of too much:1. Mastery - to move beyond busyness you need to regain a sense of mastery over your life. This section shows you how to build a sense of control back into your life, take responsibility for making choices and how to set boundaries to protect you from the flood of demands and information.2. Focus - in a world of too much, success is not about doing more at work but about making an impact. This section outlines three ways to move to a career strategy that doesn't rely on productivity alone.3. Engagement - busyness can cause you to disengage from the people, values and activities that are important to us. This section provides you with the three keys to re-engaging with your work and life.4. Momentum - part of the challenge to moving beyond busyness is that even if you agree you should make the change, you're too busy to find the time and energy to do anything about it. This section is dedicated to helping you make the change, creating the impetus, energy and clarity to move to a life less busy.

    Also a FREE bonus challenge within. Psychic Empath development to increase your Empath abilities. Are you interested in how you can increase the joy and happiness in your life? Are you currently looking for a way to change your life from within? Are you wondering why you mind continues to change as you meet new people. In this book, it will provide all that and more…Psychic awareness and the understanding of what an Empath is. Learn how to enhance your life, develop your psychic abilities and your intuition as an Empath.Aim to discover your hidden potential within that you have at all times. These abilities are hidden and with this book, you will learn and be able to move forward to strengthen these abilities to achieve an amazing life.Here is what you will get with this book. Common traits of an Empath Surviving emotional vampires. Understanding a Psychic Empath. Shielding and clearing your energy. Empaths have rare and special gift. They are unique, intuitive, creative and most of all, they have the ability to feel what others feel. They are also highly psychic. They can communicate with nature and animals, and receive information from various objects. Many of them can sense the past, present and future states of the environment and the people in it. However, in exchange for these remarkable traits, many empaths suffer from too much negativity and find it difficult to cope with their empathic abilities. Plus a FREE bonus challenge Why should you be interested in this book? This guide also coincides with a consistent meditation practice that combined can greatly benefit the practitioner.Experience a new and higher way to live life to it's fullest daily.This book isn't teaching dogma or telling you something is good or bad for that matter, but it is a practical guide to help use the forces that you cant see to improve your life.Read this book for FREE on Kindle Unlimited - Download Now!

    A comprehensive guide to Amor Towles' acclaimed new novel 'A Gentleman in Moscow', this discussion aid includes a wealth of information and resources: useful literary and historical context; an author biography; a plot synopsis; analyses of themes & imagery; character analysis; twenty thought-provoking discussion questions; recommended further reading and even a quick quiz. For those in book clubs, this useful companion guide takes the hard work out of preparing for meetings and guarantees productive discussion. For solo readers, it encourages a deeper examination of a multi-layered text.

    Through a series of simple questions, readers will create a living document that communicates their values, passions, goals and standards to others, maximizing their leadership potential.Outlines a clear approach for identifying a concise and meaningful set of personal leadership maxims by which leaders can live their lives Explains and applies four basic aspects of leadership: leading yourself, leading the thinking, leading your people, and leading a balanced life Generates a foundational document that serves as a touchstone for leaders and their teams Simple, applicable, and without pretense, One Piece of Paper provides a model for real leadership in the real world.

    Arm yourself with these 50 secret rules, and get to the top without breaking a sweat. * Hot book -- 55,000 copies sold in the UK, and 20,000 copies in Canada. * The complete success primer for today's manager: fun, irreverent, and real. * Why some people glide effortlessly past office politics, backstabbing, and unpleasant bosses...and how you can, too.

    Establishing and maintaining processes that greatly reduce the chances of project failure is paramount to achieving the competitive edge your company seeks."The Handbook of Program Management" gives program managers at all levels the techniques to put such processes in place as well as consistently integrate new technology and new people into these processes, thus producing superior products and services. Dr. James Brown, an internationally recognized authority in program and project management, explains how to strike a crucial balance between operations and project implementations-the precise point where you must nurture repeatable success.Outlining the differences between the roles of program and project managers, Dr. Brown provides proven principles for establishing a successful program management culture that is supported by enthusiastic personnel and stakeholders. He shows you how to develop the attributes of an effective program manager, from having a vision and strategy for long-term improvement to assessing people and building relationships to analyzing a myriad of means for accomplishing program objectives. You'll see how to Readily adapt to changing business conditions and turn chaos into clarity Mentor and coach project managers in terms of stakeholder management Make strategic program process decisions that positively impact your culture Build strong teams on multiple levels Plan an effective program execution Manage risk in an environment of uncertaintyYou'll also learn the keys to proper portfolio management and how to capitalize on positive program outcomes. Nowhere else will you find such comprehensive, authoritative information on meeting the new standards of program management--Dr. Brown's "The Handbook of Project Management" is the definitive resource.

    That is maverick marketing whiz Mike Veeck's Fun Is Good philosophy in a nutshell. And in this book, he demonstrates how it has worked, not only to make an evening at one of his minor league ballparks—full of laughs, zany promotions, and free giveaways—enjoyable for everyone, but also how it can turn any organization into a thriving one.

    Exploring their developmental stages, Adizes focuses on normal/healthy problems that lead to growth, versus abnormal/pathological problems that, if left untreated, lead to a company's death.