Think happy thoughts, enjoy happy experiences. And vice-versa. The best selling, "Begin with Yes" introduces the Law of Action, a principle that reverses the order - and is equally powerful: What we do affects how we think, and the kinds of experiences we have. When we take small, manageable steps, we feel more positive and our lives flow more smoothly. "Begin with Yes" is all about setting things in motion and opening new doors. Getting unstuck. In this short, engaging conversation, counselor, mentor, and motivational speaker Paul Boynton maps out a surprisingly easy, logical, and liberating alternate route to a better life. In short, not only does "Begin with Yes" make change seem possible, it provides concrete examples that show the way.

    With this practical book, you'll explore the often-misunderstood practice of user story mapping, and learn how it can help keep your team stay focused on users and their experience throughout the development process.You and your team will learn that user stories aren't a way to write better specifications, but a way to organize and have better conversations. This book will help you understand what kinds of conversations you should be having, when to have them, and what to keep track of when you do. Learn the key concepts used to create a great story map. Understand how user stories really work, and how to make good use of them in agile and lean projects. Examine the nuts and bolts of managing stories through the development cycle. Use strategies that help you continue to learn before and after the product's release to customers and usersUser Story Mapping is ideal for agile and lean software development team members, product managers and UX practitioners in commercial product companies, and business analysts and project managers in IT organizations—whether you're new to this approach or want to understand more about it.

    This handbook equips people in various lines of work to become more innovative. It provides specific guidance for bringing new and lasting value into the world. The key ingredient to successful innovation is the everyday practice of Human-Centered Design: the discipline of developing solutions in the service of people. Every story of a good innovation—whether it's a new product, a new service, a new business model or a new form of governance—begins and ends with people. It starts with careful discernment of human needs, and concludes with solutions that meet or exceed personal expectations. This handbook is your essential resource for innovation. It's a compact reference book describing thirty-six methods of Human-Centered Design, organized by way of three key design skills: - Looking: Methods for observing human experience - Understanding: Methods for analyzing challenges and opportunities - Making: Methods for envisioning future possibilities Each featured method includes a brief description; a pictorial example; a listing of benefits; a sampling of method combinations; and a quick guide with helpful hints for initial application. The full collection of methods is small enough to digest quickly, yet large enough to address myriad challenges. This book does not prescribe a formulaic innovation process. Rather, it introduces a versatile set of methods for practicing Human-Centered Design as a daily discipline in order to be more innovative and drive sustainable growth. Learn more at: luma-institute.com

    When Hollywood screenwriter Chris Easterly's wife came clean about her affair, his mind went blank. And so began the long, unimaginably difficult reconstruction of his life after marriage. Relentlessly honest and profoundly moving, 'Falling Forward' explores the emotional journey of one man's divorce, from his wife's affair to the seemingly bottomless grief that followed to his eventual healing and the realization that he would survive." -- Amazon synopsis

    The book covers the essentials of leadership, talent acquisition and operations, while outlining the creative strategies that propelled a small business into one of the largest and most admired in its industry. This guidebook is full of well-tested ideas that are applicable to someone running a small, medium or large a professional firm—or running any project where people, profit and customers matter.

    It treats issues such as identifying customer needs, design for manufacturing, prototyping, and industrial design.

    Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.A set of 23 international authors and even more online contributors from the global service design community invested their knwoledge, experience and passion together to create this book. It introduces service design thinking in a manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.

    One minute there was a potential romance happening, and the next? He vanished, inexplicably. If you knew why men reacted in these ways, you could do something about it next time when the right guy comes along. So Rachel Greenwald did what you’re too embarrassed to do yourself. As a renowned dating coach with a Harvard MBA, she applied business savvy to the dating world by conducting in-depth "Exit Interviews" with 1,000 single men, asking them why they hadn’t called back after a date or online flirtation. By refusing to accept glib responses such as "There was just no chemistry," she extracted unabashedly honest and raw answers. It turns out that men leave women hanging for clear, consistent reasons. The Top Ten Date-Breakers–revealed here in Greenwald’s unique research–are the result of signals that women of all ages send unknowingly, but are easily fixed. Citing true anecdotes and case studies, this book examines the most frequent date-breakers that men confessed, and offers practical advice on how you can avoid them. Greenwald’s goal isn’t for you to pretend to be someone you’re not, but rather to keep the ball in your court. By using her research results as a guide to tweak your comments and gestures, you’ll have more men asking to see you again. Then you can accept or decline their invitations: you’re doing the selecting–not them. In today’s increasingly complex dating world, both online and offline, learning how to maximize your dates is essential. With a fresh and entertaining behind-the-scenes vantage point, Why He Didn’t Call You Back offers simple solutions that empower women to choose the men they really want to date.

    Readers learn the effects that their listening has on others and insight into the effects that the listening skills of others have upon them.

    John Bichelmeyer dispensed much more than ground beef and bacon to his customers. A man with only an eighth-grade education and father of 10 children, he offered rare wisdom and compassion to his clientele, friends and family that came from the heart.Now his daughter, Mary B. Lucas, B.D., tells the story of how she earned her B.D. (which stands for "butcher's daughter") by spending hours at the butcher-block table in the family kitchen, listening to her father's stories about how he achieved success by making deep connections with the people around him. In turn, Mary used her father's advice to find the passion and perseverance to rise to the top of the staffing industry.As John used to say, "Remember to put the `comeback sauce' on everyone you meet." In Lunch Meat & Life Lessons: Sharing a Butcher's Wisdom, Mary offers a healthy dose of that sauce, which will empower everyone who reads this book to reach their full potential.

    Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we're susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:Pride -- use social proof to position your product in line with your visitors' values Sloth -- build a path of least resistance that leads users where you want them to go Gluttony -- escalate customers' commitment and use loss aversion to keep them there Anger -- understand the power of metaphysical arguments and anonymity Envy -- create a culture of status around your product and feed aspirational desires Lust -- turn desire into commitment by using emotion to defeat rational behavior Greed -- keep customers engaged by reinforcing the behaviors you desire Now you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use -- but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info.

    

    Fueled by the authors' conviction that skills inform principles; principles inform skills, Interpersonal Communication: Relating to Others maintains a careful balance between theoretical and skills-oriented material. This book integrates a key emphasis on diversity with examples drawn from a variety of age and ethnic groups and special boxes that focus on gender and diversity issues. A chapter on intercultural communication supplements this integral material by relating it to the other-oriented approach

     Guys, let’s face it a serious breakup can suck! There is no one that is IMMUNE to experiencing a broken relationship. It literally feels as though your heart has been torn out of your chest. You can’t stop thinking about her, what you could, should or would do if you had another chance — even if the breakup occurred last week, or ten years ago. But the truth is… it’s OVER and she’s moved on! So what can YOU do about it? The Breakup Manual For Men was born out of real heartbreak, and an urgent necessity to get over the loss and pain of a serious breakup. In this powerful book, relationship coach for men, Andrew Ferebee has distilled the essentials of his own success and life-changing work with men who have been blindsided by breakups into an easy-to-follow strategy that you can devour in as little as a day. This is no ordinary relationship advice book. You will leave behind all confusion, pain and heartbreak as he leads you through how to truly “Overcome and Recover” so you can become stronger, attract new women and have the confidence to start living again in the shortest time possible. Andrew leaves no stone unturned. Everything has been tested and proven to work! The result — one easy-to-read book for men that reveals what you absolutely need to know. * Keys to experiencing acceptance of the breakup in a matter of weeks instead of months * Proven method to avoid the pain of seeing her move on and speed up the recovery process * How to trick your mind into ending the fantasy of you getting back together with her * 3 simple steps to regain your power so you no longer feel empty inside * The surprising truth behind why you would have lost her either way * Detailed strategies to handle social media after a breakup * Exactly how and what to do to accept the loss and release the pain * How the 5 stages of grief can help you cope with your emotions and accept where you are * The hard-science behind breakups and why you are going to thrive after the breakup * The real reason why you should wait before jumping back into another relationship * Demystifying the truth about why your ex has moved on and appears happy * Unique and overlooked ways to control your anger over your ex moving on * Life-changing secrets of getting clear about your breakup * The facts on how long it takes to get over a breakup and when to start dating again * Breakthrough solutions for suicidal thoughts and why you matter even without her * Andrew’s 5 “can’t miss” non-negotiable rules to avoid slipping back into old self-destructive thoughts and behaviours * A powerful 10 step weekly plan you can follow to see incredible things happen in your life again * Little known techniques for channelling your anger so you no longer feel like a victim * 6 ways to rebuild your life and improve it far beyond what it is now * Clear and straight-forward advice that will instantly help you re-discover your purpose * Fastest known way to recovery and how you know you are ready for a new relationship Ask yourself: Where will you be a week, a month or a year from now? Think about it.

    That's a daunting task indeed. Thankfully, design systems are here to help.Atomic Design details all that goes into creating and maintaining robust design systems, allowing you to roll out higher quality, more consistent UIs faster than ever before. This book introduces a methodology for thinking of our UIs as thoughtful hierarchies, discusses the qualities of effective pattern libraries, and showcases techniques to transform your team's design and development workflow.