"Operations Management" provides readers with a comprehensive framework for addressing operational process and supply chain issues. This text uses a systemized approach while focusing on issues of current interest. The latest edition of this text has been revised to integrate a supply chain orientation.

    

    Life-saving canaries, empire-rescuing geese, dogs who can sniff out disease, ships' cats and even a ship's pig.All these animals are heroes to me - whether they risked their lives to pull people out of the ruins of a bombed building, won a race against impossible odds, danced their way to an Olympic gold medal or have been so incredibly badly behaved that they have managed to inspire something good (Stoffel, the honey badger, I'm thinking of you).Writing this book has brought home to me that there is no such thing as an ordinary animal.Every one has a heroic story to tell.

    Find out what real criminals and detectives are like, how crimes are committed and solved, and the thought processes of brilliant detectives in these stories.The man of many disguises --No body, no murder --The embittered artist --The American Sherlock Holmes --The man who was someone else --Information, information, information --The doctor's secret --Held to ransom --On the run

    A three-dimensional journey is conveyed by the use of a window on the cover and cut-outs on each spread to show the Earth's layers. A double gatefold provides the starting point for this fascinating scientific adventure that explores territory never seen by humankind. Dimensions (inches): 10 x 12

    Features topics such as environmental issues, historical facts, and culture.Full-color photographs, introductions, glossaries, and exercises enhance student reading and learning.Audio versions of selected titles provide great models of intonation and pronunciation of difficult words.

    

    Their clockwork precision and incredibly low error rate has got the world to sit up and take note of this awesome army of 5000 men, who make sure office-goers get a hot, home-cooked meal every day, come rain or shine. It is a stupendous feat of coordination, efficiency, honesty and sheer hard work that could teach many a corporate honcho a lesson or two in running a business successfully. The humble dabbawalas of Mumbai shot into fame when Prince Charles requested a meeting with them on a visit to the city in 2003, after having seen a BBC documentary on them. It was a meeting that the heir to the British throne did not forget. In April 2005, the Dabbawalas Association received an invitation to the wedding of Prince Charles and the Duchess of Cornwall, Camilla Parker-Bowles. A few days later, Sopan Rao Rao Mare and Raghunath Medge attended the royal wedding as representatives of the Dabbawalas Association. The story is narrated alternately by the man who has made it happen – Raghunath Medge, president of the Dabbawalas Association, and the author Shobha Bondre. .

    Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

    Her designs are jaunty, friendly, sometimes quietly funny. They call to mind childhood picnics, summer gardens and busy kitchens, with their motifs of Sweet Peas and Figs or bold calligraphic patterns such as Toast & Marmalade. Above all the name Emma Bridgewater suggests home and welcome. This book combines beautiful photographs of Emma's life and designs with a collection of warm stories of her family, along with the inspirations for and characters involved in the success of this particularly English brand.

    

    But this isn't the ability to which he attributes his success. Instead, Schmidt says his multi-million dollar achievements are due to his ability to apply old-fashioned business concepts to the game of poker. Six years into his career, Schmidt's resume is legendary: Nearly 10 million hands and 15,000 hours played. Mind-blowing win rates spanning massive sample sizes. $5 million won, and never a losing month. With "Treat Your Poker Like A Business," Schmidt teaches other online poker players to monetize their abilities as he did. He shows readers how to manage bankroll, rationalize variance, move up in stakes, avoid tilt, create new sources of revenue, and most importantly, become more profitable. Just as "Moneyball" did for baseball, "Treat Your Poker Like A Business" gives players an entirely new way to gain a competitive advantage.

    Intermediate Accounting integrates this new information throughout the chapters so they'll learn how to apply the new global accounting standards. Global examples are presented to clearly show how the information is utilised in the field. The use of various currencies is also explored, which is critical for accountants to know in today's global businesses environment.

    With authors from Marcus Buckingham to Herminia Ibarra and company examples from Google to Deloitte, this volume brings the most current and important management conversations to your fingertips.This book will inspire you to:• Tap into the new technologies that are changing the way businesses compete• Fuel performance by redesigning your organization’s practices around feedback• Learn techniques to move beyond intuition for better decision making• Understand why your strategy execution isn’t working—and how to fix it• Lead with authenticity by moving beyond your comfort zone• Transform your physical office space to promote creativity and productivityThis collection of best-selling articles includes:• “Reinventing Performance Management,” by Marcus Buckingham and Ashley Goodall• “The Transparency Trap,” by Ethan Bernstein• “Profits Without Prosperity,” by William Lazonick• “Outsmart Your Own Biases,” by Jack B. Soll, Katherine L. Milkman, and John W. Payne• “The 3-D Printing Revolution,” by Richard D’Aveni• “Why Strategy Execution Unravels—and What to Do About It,” by Donald Sull, Rebecca Homkes, and Charles Sull• “The Authenticity Paradox,” by Herminia Ibarra• “The Discipline of Business Experimentation,” by Stefan Thomke and Jim Manzi• “When Senior Managers Won’t Collaborate,” by Heidi K. Gardner• “Workspaces That Move People,” by Ben Waber, Jennifer Magnolfi, and Greg Lindsay• “Digital Ubiquity: How Connections, Sensors, and Data Are Revolutionizing Business,” by Marco Iansiti and Karim R. Lakhani

    Featuring additional content in the form of photographs and record-breaking facts, The Bonus Chapter also provides a behind-the-scenes look at Guinness World Records. The Bonus Chapter is available exclusively as a richly designed eBook and includes our Top 10 Claimants, a 'Day in the Life of an Adjudicator' as well as a special section on the Olympics and a quiz to test your superlative knowledge. A perfect accompaniment to Guinness World Records 2013, The Bonus Chapter is for all those fans who want to learn even more about the ultimate authority on record-breaking.