Suitable for all carers, parents and supporting professionals working with children who have suffered early life trauma. Sarah Naish uses her first hand experience to clearly explain the differences between 'standard' parenting and 'therapeutic' parenting, with case studies and examples of good therapeutic parenting strategies, along with practical applications. Written with the busy parent and supporting professional in mind, this short book provides answers for all those caring for children with attachment difficulties, explaining why we need to parent our children differently, common additional challenges faced by Therapeutic Parents, and the best way to resolve them. The book may be read as a 'stand alone' document, but used in conjunction with the videos and video based courses, it provides a powerful foundation in caring for children who have suffered early life trauma. The author provides essential advice to supporting professionals about overcoming blocked care, and helping Therapeutic Parents to stay connected to their child. This book contributes to the new Level 3 Diploma in Therapeutic Parenting, which will be launched by Fostering Attachments Ltd, (Inspire Training Group) in the Autumn of 2016.

    Roy Peter Clark, author of Writing Tools, aims to put the glamour back in grammar with this fun, engaging alternative to stuffy instructionals. In this practical guide, readers will learn everything from the different parts of speech to why effective writers prefer concrete nouns and active verbs. The Glamour of Grammar gives readers all the tools they need to"live inside the language" -- to take advantage of grammar to perfect their use of English, to instill meaning, and to charm through their writing. With this indispensable book, readers will come to see just how glamorous grammar can be.

    Now, based on new research conducted with leaders, change makers and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Leadership is not about titles, status and power over people. Leaders are people who hold themselves accountable for recognising the potential in people and ideas, and developing that potential. This is a book for everyone who is ready to choose courage over comfort, make a difference and lead.When we dare to lead, we don't pretend to have the right answers; we stay curious and ask the right questions. We don't see power as finite and hoard it; we know that power becomes infinite when we share it and work to align authority and accountability. We don't avoid difficult conversations and situations; we lean into the vulnerability that’s necessary to do good work.But daring leadership in a culture that's defined by scarcity, fear and uncertainty requires building courage skills, which are uniquely human. The irony is that we're choosing not to invest in developing the hearts and minds of leaders at the same time we're scrambling to figure out what we have to offer that machines can't do better and faster. What can we do better? Empathy, connection and courage to start.Brené Brown spent the past two decades researching the emotions that give meaning to our lives. Over the past seven years, she found that leaders in organisations ranging from small entrepreneurial start-ups and family-owned businesses to non-profits, civic organisations and Fortune 50 companies, are asking the same questions:How do you cultivate braver, more daring leaders? And, how do you embed the value of courage in your culture?Dare to Lead answers these questions and gives us actionable strategies and real examples from her new research-based, courage-building programme.Brené writes, ‘One of the most important findings of my career is that courage can be taught, developed and measured. Courage is a collection of four skill sets supported by twenty-eight behaviours. All it requires is a commitment to doing bold work, having tough conversations and showing up with our whole hearts. Easy? No. Choosing courage over comfort is not easy. Worth it? Always. We want to be brave with our lives and work. It's why we're here.’

    Plus, the book is filled with real-world examples - the case studies and snapshots of how best practice companies are achieving success with knowledge management.Praise for The New Edge in Knowledge: How Knowledge Management is Changing the Way We Do Business"You may think you know knowledge management, but this is new--how knowledge initiatives can incorporate social media, mobile technologies, and learning, for example. This book integrates the new knowledge management with the best of the old, such as communities of practice and measurement. KM still matters, and this book tells you why." --Thomas H. Davenport, President's Distinguished Professor of IT and Management, Babson CollegeOver the last decade, knowledge management has emerged as a key success factor for the modern corporation, driven by tremendous advances in business analytics. This book studies the best practices in knowledge management and how leadership companies are applying them today. --Virginia M. Rometty, Senior Vice President and Group Executive Sales, Marketing and Strategy, IBM"APQC has been on the leading edge of knowledge management for almost two decades. O'Dell and Hubert have captured those best practices and created a road map to transform the way people work. Reap the benefits of their experience." --C. Jackson Grayson, Chairman and Founder, APQC and co-author of If Only We Knew What We Know"The New Edge in Knowledge is a useful how-to manual that takes best practice sharing and organizational capability building to the next level: Web 2.0, social networking, mobility, and communities of practice. National and international examples show how companies can create strategic alignment and systematic management to transfer knowledge rapidly and effectively." --Rosabeth Moss Kanter, Harvard Business School professor and author of SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social GoodWhat has made our KM program strong is sticking to the fundamentals-- that's exactly what this book outlines. It provides trusted advisor guidance on how any company or organization can take the concrete steps to create and implement a world class KM strategy. --Dan Ranta, Director of Knowledge Sharing, ConocoPhillips"Carla O'Dell and Cindy Hubert have written an amazingly down to earth, useful and practical book on knowledge management and its importance to modern business. Starting with the distinction between information and knowledge, they provide a viewpoint that leaves IT in the dust. Read it to prepare for tomorrow's world!" --A. Gary Shilling, President, A. Gary Shilling & Co., Inc."A practical business approach to knowledge management, this book covers KM's value proposition for any organization, provides proven strategies and approaches to make it work, shares how to measure KM's impact, and illustrates high level knowledge sharing with wonderful case studies. Well done!" --Jane Dysart, Conference Chair, KMWorld & Partner, Dysart & Jones Associates"This book is a tour de force in the field of knowledge management. Read every single page and learn about best practices from the leading firms around the world. All of this and more from the company that leads the way in the field: APQC. I highly recommend it for your bookshelf." --Dr. Nick Bontis, Director, Institute for Intellectual Capital Research"Food for thought from two of the pioneers. Carla O'Dell and Cindy Hubert have been in the trenches with many of the organizations that have succeeded in leveraging KM for business benefit. They recognized early the symbiotic relationship between knowledge flow and work flow and have guided practitioners in the quest to optimize and streamline both." -- Reid Smith, Enterprise Content Management Director, Marathon Oil Company"Carla O'Dell and Cindy Hubert take knowledge management from vague idea to strategic enabler. In so doing, they clear up the not only the whats, but the whys and the hows. This book establishes knowledge management as an organizational discipline. The authors offer a straightforward set of execution steps, coaching readers on how to launch their own knowledge management programs in a deliberate and rigorous way." --Jill Dych�, Partner and Co-Founder, Baseline Consulting; Author of Customer Data Integration: Reaching a Single Version of the Truth"The authors and APQC have put together an excellent 'how to' manual for Knowledge Management (KM) that can benefit any organization, from those experienced in KM to those just starting. The authors have taken their years of experience and excellence in this field and written a masterful introduction and design manual that incorporates industry best-practices and alerts readers to the pitfalls they are likely to encounter. This book needs to be in the hands of every KM professional and corporate senior leader." --Ralph Soule, a member of the US Navy

    It's people seeking and taking your advice both as a counselor and a confidante. Someone who trusts you to a point where they call at some critical stage, because they know you are the ONE who can help them in a way that others cannot. But how do you develop trust? Follow the advice of Jeffrey Gitomer, bestselling author of the Little Books, which have now sold more than two million copies worldwide. As the world's foremost expert on selling, Gitomer is uniquely qualified to speak on the issue of trust, having earned a position of trust, both to his customers and readers. Gitomer advises that trust is not the product of any secret formula. It's not something you can lay there and wait for it to happen to you. Gaining, building, and maintaining a high level of trust involves thinking, and requires reading, a clear mind, a focus on becoming a world-class expert, studying, risking, failing, the right attitude, and lacing your boots straps tighter when times are tough. But you can do it and when you do, it will lead you to wealth beyond money. It's not success, it's fulfillment - both to you and the people who trust you.This book provides the insights and answers to all of these elements of trust, and gives the reader a solid understanding of the process, and a step-by-step game plan to achieve it.

    Built around inspiring stories from both the military and business worlds, Leadership Lessons of the Navy SEALS outlines a step-by-step approach to boosting morale and increasing productivity in any business organization.

    When is silence golden and when is it better to speak up?When to Speak Up and When to Shut Up offers practical guidelines for people who want to improve their communication skills. It will help readers explore the cost and purpose of silence, how to ask good questions, how to overcome pressure to remain silent, and more. Using biblical and contemporary examples, this book shares important strategies for discerning God's direction, acting on his word, and building better communication within your workplace, church, and home.

    Is it?She says she agrees. Does she?The interview went great - or did it?He said he'd never do it again. But he did.Read this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you. You will discover:The ancient survival instincts that drive body languageWhy the face is the least likely place to gauge a person's true feelingsWhat thumbs, feet, and eyelids reveal about moods and motivesThe most powerful behaviors that reveal our confidence and true sentimentsSimple nonverbals that instantly establish trustSimple nonverbals that instantly communicate authorityFilled with examples from Navarro's professional experience, this definitive book offers a powerful new way to navigate your world.

    Businesses across the world are having to face up to how they remain relevant in the choppy waters of the digital ocean. In an era where a YouTube star gets more daily impressions than Nike, Coca-Cola and Walmart combined, traditional marketing as we know it is dead. The End of Marketing revolutionizes the way brands, agencies and marketers should approach marketing. From how Donald Trump won the American presidency using social media and why Kim Kardashian is one of the world's biggest online brands, through to the impact of bots and automation, this book will teach you about new features and emerging platforms that will engage customers and employees. Discover bold content ideas, hear from some of the world's largest brands and content creators and find out how to build smarter paid-strategies, guaranteed to help you dominate your markets. The End of Marketing explains that no matter how easy it is to reach potential customers, the key relationship between brand and consumer still needs the human touch. Learn how to put 'social' back into social media and claim brand relevancy in a world where algorithms dominate, organic reach is dwindling and consumers don't want to be sold to, they want to be engaged.

    written with style and wit.' Mishal Husain Most books about public speaking don’t tell you what to do when you open your mouth and nothing comes out. And they don’t tell you how to get over the anxiety about performance that most people naturally have. They don’t tell you what to do in the moments when you are made, as a woman, to feel small. They don’t tell you how to own the room. This book does. From the way Michelle Obama projects ‘happy high status’, and the power of J.K.Rowling’s understated speaking style, to Virginia Woolf’s leisurely pacing and Oprah Winfrey’s mastery of inner conviction, what is it that our heroines do to make us sit up and listen - really listen - to their every word? And how can you achieve that impact in your own life? Here’s how.

    In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, Quiet Leadership provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.

    * Studies the influence of branding within the fashion industry

    This book hopes to change that. While hospices care for persons in their final days, hospice is not about death. It’s all about LIFE—real, nitty-gritty, poignant, funny, challenging, and bittersweet life in all its beauty and imperfection. Those who have experienced hospice usually speak in reverential tones of this service and find themselves fearing death less because they have seen all the incredible life that happens until the final moment. But those unfamiliar with hospice often misunderstand and fear it, and the end of life. Through first-hand accounts that range from humorous to heart-wrenchingly honest, Carla shares the stories that continue to teach her the lessons of what it means to be truly present with ourselves and each other in this perfectly imperfect experience called life.

    In this revised edition of "I Can See You Naked" - a delightful guide to presentations of all kinds - Ron Hoff begins by dismissing the technique. "Never talk to a naked audience," is his advice. It's too distracting. "I Can See You Naked" is the first book on making presentations that doesn't read like a textbook. The first book to sound like a presentation, look like a presentation, and "play" like a presentation. It is, in fact, a funny, irreverent, entertaining, and highly effective presentation on presentations. And it is a publishing success story - the first edition went back to press seven times and sold well over 100,000 copies. It has been a selection of sixteen book clubs. After four years of success, "I Can See You Naked" is now even better. This fearless new edition of the national bestseller on making great presentations has been extensively revised by author Ron Hoff, making it 25 percent larger than the first edition. It features 16 emphatic new chapters, new illustrations by Barrie Maguire, new photographs, new sidebars and panels, new nuggets to treasure, and scores of ideas ready for use in your next presentation. Why a revised edition? Because a lot has happened to presentations in four years. New to this edition are dynamic new chapters including "The Deadly Game" - how to win competitive presentations; Stand or sit? What's a presenter to do?; "How do you create excitement if you're not Madonna, Prince, or Zig Ziglar?"; "Great props don't have to be proper"; How to make a speech in a strange hotel; Questions that often float through the minds of audiences; Ten points to pin to the wall before your next one-on-one and a guide to "relationships" - the hot, new word in making presentations. Packed with insightful case studies, and personal anecdotes, "I Can See You Naked" clearly and succinctly addresses a Ann

    Why is it some of us are stuck for words, but others blabber or can't stop? What is it that some people have naturally which enables them to converse comfortably and easily, to engage people and build better relationships?"The Art of Conversation "will show you step by step how to converse skillfully and enjoyably with other people, at home, at work, on the phone and in the street- even if you're daunted now, discover the difference good conversation can make in every aspect of your life. Learn to:-Overcome the most common block to good conversation- fear; find out how to break the silence and keep the conversation going- Understand the different types of conversation and how they work- which topics and language are suitable for the occasion- Learn simple methods for being heard and understood, including speaking clearly and audibly, listening well and using non-verbal communication- Find out how to hold a conversation in tricky situations, including how to disagree, how to speak to those in authority and people you find difficult-Use conversation to form relationships, improve friendships, make the sale, chat people up, to learn, influence and persuade.TABLE OF CONTENTSINTRO 1. INTRODUCING CONVERSATION1. Normal and everyday2. The key to many doors3. What this book is and isn't1. THE DANCE OF CONVERSATION1. The dance of conversation2. A subtle human art3. The traditional 'conversationalist'4. What's conversation for?2. CONNECTING IS WHAT MATTERS MOST1. Conversational DrainsEnthuso-boreRobo-choreEcho-boreThe Ego-boreQueen of GossipMoaning Micky and Minnie2. Finding common groundFavourite objects of attention3. Non-verbal connectionBody languageVoice tone4. Energetic connection5. FlexibilityDealing with 'drains'3. GETTING IN THE RIGHT STATE1. Looking at lack of ease2. Managing your state3. Breathe4. Move5. Collecting positive states6. Staying present and aware7. Focusing outside yourself8. Dealing with silence9. Curiosity10. Trusting yourself and others4. GETTING A CONVERSATION GOING - THE BASICS1. Breaking the silence2. Make a comment3. Float in a simple question4. Try a comment followed by a question5. Introduce yourself positively6. Keeping the Conversation Going7. Adding a little extra8. Taking it gently9. Open questions10. Stories11. Dropping conversational clues - and picking them up5. LISTENING1. How well do you listen1. What can happen instead of listening2. Rehearsing your own piece3. Daydreaming4. Pretending to listen5. Non-listening6. Filtering the communication7. Judgement8. Playing the psychiatrist9. Reassuring or diverting2. How to listen well3. Show that you're listening4. Freeing yourself to listen5. Deep listening PART 2: THE POWER OF CONVERSATION6. INFLUENCING A CONVERSATION1. Know your intention2. Leading through connection3. Creating movement4. Influence can be as gentle as a story7. DIFFERENT KINDS OF CONVERSATION1. Thing Talk2. Action talkThe art of small talk3. Head TalkExchange of ideasExchange of opinionsWit4. Heart TalkEmotional supportIntimate conversationRisk taking5. Transparent/Inward/Intimate TalkPresence in Aikido6. Generative Talk/Soul Talk7. Progressing through talk-types8. EXPRESSING YOURSELF1. Expressing you - voiceBe understood Speak with flow Getting rid of useless fillers Expressing interest and sounding interesting2. Expressing you - body language3. Expressing you - your emotionsInfluencing with your emotions4. Expressing the real you5. Dancing with languageFinding a common language Playtime with language Negative language Language Habits Big effect of small words Language of Influence? PART 3: CONVERSATION IN PRACTICE9. SAILING THROUGH TRICKY WATERS1. What to do if you're stuckStop faking it Slowing down Be careful what you ask Know which "rules" you're playing Being flexibile2. Oiling the wheelsComment on what you've already heard Offer a prompt Encouraging nods and grunts3. Spotting the Games People PlayThe status game The manipulation game Role playing Naming the game4. Enjoying disagreement5. ConfrontationsHandling feelings with skill Checking your assumptions Assertive method/Taking the initiative/What to say10. CONVERSATIONS IN A PROFESSIONAL CONTEXT1. Conversations in the workplaceRole playing Small talk at work Negative small talk Meetings, Jousts and Debates Facilitating Group Conversations skilfully/Meaningful conversationsConversational style - Coaching style rather than control/command2. NetworkingBeing the best of you - as written at beg. Of chapter. - Clear/honest Giving and taking Probing questions Abundance Error! Bookmark notdefined.Avoiding the networking nerd - and avoiding being one! Seizing the day Moving on3. Job InterviewsCreating a conversation Busting the men/women myths4. Conversations in the mediaStage-crafted conversations /Most media interviews pre-plannedDesire for black/white Confrontations Media chat If you want something fresh and new, you need time Time factors - no time for conversation to grow Fine media interviews that are conversations Genuine interactions Conversational style solos5. Conversations to create personal changeKey Points Coaching and counselling conversations Building advanced questioning skills Using deep listening skills Bus-stop break-throughs PART 4: CONVERSATIONS CHANGING THE WORLD/ BIG CONVERSATIONS1. Conversations to Change the WorldNegotiation High level conversations2. &am