Unlike other PR texts that steer clear of the cases, the ethical challenges, the how to counsel, and the public relations conundrums that force students to think, this book prepares students to deal with a full range of situations and arrive at effective, ethical solutions that distinguish the practice.

    Stress and mental ill health currently costs the United States economy $300 billion a year. Modern businesses continue to place huge emphasis on technical training, yet a lot of what determines the success or failure of organisations has nothing to do with the sort of hard skills taught at business school; instead, it comes down to the degree of emotional intelligence circulating in the workplace.This is a book that introduces us to twenty core emotional skills that can help businesses to flourish. They range from giving honest feedback, to accepting that it's OK to fail, to addressing jealousies and insecurities within teams. We learn about how our childhoods continue to have an often unhelpful impact on how we deal with colleagues, and the best ways we might speak so that others will listen.The book is informed by the practical work that the Learning and Development division of The School of Life carries out, endeavoring to change the culture within organisations around the world through teaching teams the art of emotional intelligence.

    Burger teaches at Wiliams College; Starbird at The University of Texas at Austin. Here, they “reveal the hidden powers of deep understanding (earth), failure (fire), questions (air), the flow of ideas (water), and the quintessential element of change that brings all four elements together. By mastering and applying these practical and proven strategies, readers develop better thinking habits and learn how to create their own successes.”Brilliant people aren't a special breed--they just use their minds differently. By using the straightforward and thought-provoking techniques in "The 5 Elements of Effective Thinking," you will regularly find imaginative solutions to difficult challenges, and you will discover new ways of looking at your world and yourself--revealing previously hidden opportunities.The book offers real-life stories, explicit action items, and concrete methods that allow you to attain a deeper understanding of any issue, exploit the power of failure as a step toward success, develop a habit of creating probing questions, see the world of ideas as an ever-flowing stream of thought, and embrace the uplifting reality that we are all capable of change. No matter who you are, the practical mind-sets introduced in the book will empower you to realize any goal in a more creative, intelligent, and effective manner. Filled with engaging examples that unlock truths about thinking in every walk of life, "The 5 Elements of Effective Thinking" is written for all who want to reach their fullest potential--including students, parents, teachers, businesspeople, professionals, athletes, artists, leaders, and lifelong learners.Whenever you are stuck, need a new idea, or want to learn and grow, "The 5 Elements of Effective Thinking" will inspire and guide you on your way.

    This ukulele primer book is the simplest, easiest, and most efficient way for absolute beginners to master a whole set-list worth of songs. Here's why: Step-by-step instruction AND videos are provided free with your purchase of this music book. You get 45 separate lessons: over 100 minutes of powerful video instruction! No matter your learning style, you can read, listen, or watch as you play along with your ukulele. Learn and master one easy skill at a time. With this innovative way to learn ukulele you'll steadily improve without getting frustrated or developing bad habits. You're learning from a Grammy Award nominated educator and former Harvard Master Class piano teacher. All songs are well-known, easy-to-learn folk songs so you can build your confidence and learn to play with ease. AND all songs (from Row Row Row Your Boat to Jingle Bells to This Land is Your Land) include: strum patterns, chord diagrams, sheet music, and lyrics — everything you need to make your 1st—and 21st—song sound perfect. So whether you read music already or are just searching for your personal Ukulele For Dummies, look no further! The 21 Songs in 6 Days ukulele songbook allows you to sing along, go back to review, and learn at your own pace with the FREE bonus online video instruction! It has all the essential elements you need to learn ukulele now. Make it easy to master the ukulele...grab your copy of this Amazon #1 Best Seller today! Complete Songlist: Are You Sleeping?Row, Row, Row Your BoatThree Blind MiceHave You Seen the Ghost of John?Hey, Ho, Nobody HomeAh, Poor BirdFrere JacquesChatter With the AngelsA Ram Sam SamShoo, Fly, Don't Bother Me (in F)Hush, Little Baby (in F)Oats, Peas, Beans and Barley Grow (in F)C, then G7 EtudeShoo, Fly, Don't Bother Me (in C)Hush, Little Baby (in C)Oats, Peas, Beans and Barley Grow (in C)He’s Got the Whole World in His HandsPolly Wolly DoodleJingle BellsThis Land Is Your LandFor He's a Jolly Good FellowOh, When the SaintsI've Been Working on the RailroadRed River Valley

    In this modern and interconnected world, con-men are lurking everywhere – it’s never been easier for them to dupe us, take from us, and infiltrate our lives.  One of the world’s leading and celebrated experts on con-games takes the reader through the history of cons, how they’ve been updated to the modern age, how they work, how to spot them, and how to protect yourself from being the victim of one.R. Paul Wilson is a con-man who works for the other side – our side. He has spent a lifetime learning, performing, studying, and teaching about the ins and outs of the con world in order to open up our eyes to the dangers lurking about us – and to show us how not to get taken. Paul has never made a living as a con-man, profiting off of marks – he has used his expertise throughout his life to help people avoid cons.In this fascinating book, Paul takes the reader through the history and developments of the con game, what elements from the past are based on basic human psychology and have stood the test of time, what has been updated for the modern era and how it’s getting used in the computer age, the structure of how these cons work, and – most importantly - how to recognize one, protect yourself and your loved ones, and avoid becoming just another sucker.

    The book explodes the myth that you need to earn a high income to be rich and explains the difference between working for money and having your money work for you.

    This smart and pithy book focuses on a simple though vexing challenge: How can the leaders of an organization exhort their people to deliver on the most important goals?....It's rare to find a book like this that blends smart practice with intelligent articulation of how to get things done. Do yourself a favor. Buy it." --The Boston Globe"Making all of the moving parts of an organization function smoothly together is just plain hard work. By describing how he has done it, Mr. Bossidy has come up with a valuable and practical management guide that is must-reading for everyone who cares about business." --The New York Times"If you want to be a CEO--or if you are a CEO and want to keep your job--read Execution and put its principles to work." --Michael Dell, chairman and CEO, Dell Computer Corp."A how-to book for the can-do boss....If even half the corporations in America pondered their suggestions, the economy would be in much better shape. Moreover, Bossidy and Charan boast an impressive enough track record that anyone who wants to stay sharp at the helm will welcome their assistance." --BusinessWeek"Sound, practical advice on how to make things happen." --Ralph S. Larsen, chairman and CEO, Johnson & Johnson"Here's the real deal.... This is no-nonsense stuff.... The leaders who sweat the small stuff, hire the right people, make the tough decisions and stick around to see that they're carried out are the real winners.... Forget the swarmy memoirs, cheesy parables, advice for idiots, and leadership secrets of despots and barbarians. Getting it done is, according to Bossidy and Charan, the only way to grow." --The Miami Herald"Captures a lifetime of building winning formulas and puts them in a simple, practical context for executives at any level." --Ivan Seidenberg, president and CEO, Verizon

    Most of us measure our time by clocks and calendars. Live A Thousand Years reveals the power of measuring your time and your success by moments and experiences.

    This title includes practical techniques and examples.

    Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

    When restructures, mergers, bankruptcies, and layoffs hit the workplace, employees and managers naturally find the resulting situational shifts to be challenging. But the psychological transitions that accompany them are even more stressful. Organizational transitions affect people; it is always people, rather than a company, who have to embrace a new situation and carry out the corresponding change. As veteran business consultant William Bridges explains, transition is successful when employees have a purpose, a plan, and a part to play. This indispensable guide is now updated to reflect the challenges of today's ever-changing, always-on, and globally connected workplaces. Directed at managers on all rungs of the corporate ladder, this expanded edition of the classic bestseller provides practical, step-by-step strategies for minimizing disruptions and navigating uncertain times.

    The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    America's leadership expert John C. Maxwell will teach you how to be more creative and when to question popular thinking. You'll learn how to capture the big picture while focusing your thinking. You'll find out how to tap into your creative potential, develop shared ideas, and derive lessons from the past to better understand the future. With these eleven keys to more effective thinking, you'll clearly see the path to personal success.The 11 keys to successful thinking include:Big-Picture Thinking - seeing the world beyond your own needs and how that leads to great ideasFocused Thinking - removing mental clutter and distractions to realize your full potentialCreative Thinking - thinking in unique ways and making breakthroughsShared Thinking - working with others to compound resultsReflective Thinking - looking at the past to gain a better understanding of the future.

    What if you don’t have to pick? What if you could manage your time so effectively you could keep your job while you grow the business of your dreams? What I discovered is that in order to maximize time, you need more than just time management strategies. In addition, you will need to focus on these three elements. First is to shift your mindset around time. The beliefs you hold about time could be wrong.Second is to become aware of destructive thought patterns that occur before you indulge in time-wasting activities.Lastly is to discard the terrible habits that are robbing you of your productivity and replace them with better habits that will increase your output. This book expands on those 3 components combined with time management strategies and delivers a super effective way to eliminate the detrimental behavior that is holding you back from your true potential.  I am a full-time mother of four wonderful children, a part-time entrepreneur, a corporate employee, and a writer. As you can imagine, my hands are always full. However, I refuse to give up my dream of creating a business revolving around my passion. At the same time I make certain I am not sacrificing my health and, more importantly, the time spent with my family. The same can be true for you, too. You can keep your job while you build a business so that eventually you can ditch your job and enjoy your life. Don’t let another year go by without starting the business you have always dreamt about. Grab your copy of this book today and learn: •         What time really is and how to use it to your advantage. •         The formula to figure out the exact monetary value of your time. •         How to make sure you are always using your time for what’s important. •         How to “edit” your life and free up time. •         The most powerful way to keep you accountable for the way you spend your time. •         How to strengthen your decision muscle. •         How habits develop. •         How to switch out bad habits with productive habits. •         The 2 types of energies and how to increase them. •         How to avoid the killer of all dreams and progress. •         Lies we tell ourselves about time and how to bypass them.

    Indeed, the brain's power is being confirmed every day in new studies and research. But there is a brain we don't generally hear about, a brain we might not want to hear about…the "prima donna within."Exposing the mind's deceptions and exploring how the mind defends and glorifies the ego, Dr. Cordelia Fine illustrates the brain's tendency to self-delusion. Whether it be hindsight bias, wishful thinking, unrealistic optimism, or moral excuse-making, each of us has a slew of inborn mind-bugs and ordinary prejudices that prevent us from seeing the truth about the world and ourselves. With fascinating studies to support her arguments, Dr. Fine takes us on an insightful, rip-roaringly funny tour through the brain you never knew you had.