Disagreeing productively is a hard skill for which neither evolution or society has equipped us. It’s a skill we urgently need to acquire; otherwise, our increasingly vociferous disagreements are destined to tear us apart. Productive disagreement is a way of thinking, perhaps the best one we have. It makes us smarter and more creative, and it can even bring us closer together. It’s critical to the success of any shared enterprise, from a marriage, to a business, to a democracy. Isn’t it time we gave more thought to how to do it well?In an increasingly polarized world, our only chance for coming together and moving forward is to learn from those who have mastered the art and science of disagreement. In this book, we’ll learn from experts who are highly skilled at getting the most out of highly charged encounters: interrogators, cops, divorce mediators, therapists, diplomats, psychologists. These professionals know how to get something valuable – information, insight, ideas—from the toughest, most antagonistic conversations. They are brilliant communicators: masters at shaping the conversation beneath the conversation. They know how to turn the heat of conflict into the light of creativity, connection, and insight. In this much-needed book, Ian Leslie explores what happens to us when we argue, why disagreement makes us stressed, and why we get angry. He explains why we urgently need to transform the way we think about conflict and how having better disagreements can make us more successful. By drawing together the lessons he learns from different experts, he proposes a series of clear principles that we can all use to make our most difficult dialogues more productive—and our increasingly acrimonious world a better place.

    Each of those moments requires you, in some way, to play a role, to heighten the impact of your words, and to manage your emotions and nerves. Every interaction is a performance, whether you’re speaking up in a meeting, pitching a client, or walking into a job interview.   In Steal the Show, New York Times best-selling author Michael Port draws on his experience as an actor and as a highly successful corporate speaker and trainer to teach readers how to make the most of every presentation and interaction. He demonstrates how the methods of successful actors can help you connect with, inspire, and persuade any audience. His key strategies for commanding an audience’s attention include developing a clear focus for every performance, making sure you engage with your listeners, and finding the best role for yourself in order to convey your message with maximum impact.  Michael Port is one of the most in-demand corporate speakers working today. His presentations are always powerful, engaging, and inspirational. And yes, audiences always give him a standing ovation.

    Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn. This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests. Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively. In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities. Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn!

    But he ignored that warning and plunged to his doom. We’ve retold this myth, and many others like it, to generations of kids. All these stories have the same lesson: Play it safe. Obey your parents. Listen to the experts. It was the perfect propaganda for the industrial economy. What boss wouldn’t want employees to believe that obedience and conformity are the keys to success? But there’s another part of the myth that those in power hope you’ll forget. Icarus was also warned not to fly too low, because sea water would ruin the lift in his wings. Flying too low is even more dangerous than flying too high, because it feels deceptively safe.The safety zone has moved. The propaganda has been exposed, and the old promises have been broken: Conformity no longer leads to comfort. But the good news is that creativity is scarce, and more valuable than ever. So is choosing to do something unpredictable and brave: make art.Being an artist isn’t a genetic disposition or a specific talent. It’s an attitude we can all adopt. It’s a hunger to seize new ground, make connections, and work without a map. If you do those things you’re an artist, no matter what it says on your business card.Whether you’re a teacher, engineer, doctor, middle manager, or customer service rep, you can fly higher by bringing your best self to work. You can care about what you’re doing today and how you can improve tomorrow. Godin shows us how it’s possible, and convinces us why it’s essential.

    Communicate with impact. Influence with certainty. Listen with sensitivity. Skill With People shows you how! About the Author Les Giblin has conducted more than 1,000 Skill With People seminars for hundreds of companies and associations, including Mobil, General Electric, Johnson & Johnson, Caterpillar, Blyth Eastman Dillon, Retail Jewelers of America, PGA, National Association of Insurance Agents, plus hundreds of sales and marketing clubs and hundreds of top stores. Les Giblin was 1965 National Salesman of the Year. His book Skill With People has sold over 2,000,000 copies, while his other book, How to Have Confidence and Power in Dealing With People, has sold over 700,000 copies. He has authored three bestselling handbooks. Les Giblin's audiovisual programs are widely used. One association enrolled 5,000 people in his Skill With People seminar--another company put 7,000 people through his "Better Selling" program. Les Giblin's track record and his hundreds of thousands of enthusiastic seminar participants and readers attest to his effectiveness as a top teacher of skill with people.

    It’s the invisible hand of our time. And it’s different from the useful friction of healthy conflict. That’s good conflict, and it’s a necessary force that pushes us to be better people. High conflict, by contrast, is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them. In this state, the normal rules of engagement no longer apply. The brain behaves differently. We feel increasingly certain of our own superiority and, at the same time, more and more mystified by the other side. New York Times bestselling author and award-winning journalist Amanda Ripley investigates how good people get captured by high conflict—and how they break free. Our journey begins in California, where a world-renowned conflict expert struggles to extract himself from a political feud. Then we meet a Chicago gang leader who dedicates his life to a vendetta—only to find himself working beside the man who killed his childhood idol. Next, we travel to Colombia, to find out whether thousands of people can be nudged out of high conflict at scale. Finally, we return to America to see what happens when a group of liberal Manhattan Jews and conservative Michigan corrections officers choose to stay in each other’s homes in order to understand one another better. All these people, in dramatically different situations, were drawn into high conflict by similar forces, including conflict entrepreneurs, humiliation, and false binaries. But ultimately, all of them found ways to transform high conflict into something good, something that made them better people. They rehumanized and recatego­rized their opponents, and they revived curiosity and wonder, even as they continued to fight for what they knew was right. People do escape high conflict. Individuals—even entire communities—can short-circuit the feedback loops of outrage and blame, if they want to. This is a mind-opening new way to think about conflict that will transform how we move through the world.

    Tad James utilizes NLP (Neuro-Linguistic Programming) to eliminate irritating behaviors or issues. The Time Line theory is that you go back to the first time you remember a particular problem, do change work, and if necessary go to subsequent times when your behavior or response, was a problem and then do additional change work to resolve it. A good addition to any therapist's library or to anyone interested in behavioral change. (phi)

    One pair of hands--reaching up and out, as if to seize their observer--belonged to Danny Mack Gable, the greatest figure in the history of American wrestling. Gable's place in the university's pantheon was earned through his remarkable coaching career; for the past twenty-one years, Dan Gable's Iowa Hawkeyes have dominated wrestling to an extent rarely seen in any sport. In "A Season on the Mat," award-winning reporter Nolan Zavoral explores Iowa's storied wrestling program and Gable's record of excellence in an unprecedented, intimate look at the man and his methods. Gable grew up in Waterloo, Iowa, and quickly became a wrestling legend in a place where there was no higher aspiration. He charged through his high school years unbeaten--64-0--and then won 117 straight matches at Iowa State University before losing, in a shocking upset, in the NCAA finals of his senior year. Gable used the memory of that defeat as a spur to greater glory in the 1972 Olympics, when he won the gold medal by winning six matches in which he was not only unbeaten but unscored upon. But as great as his accomplishments were as a wrestler, they pale next to what he has achieved as a coach. In the twenty one years Gable has been head coach, his teams have won the Big 10 title every year and the NCAA championship fifteen times.As Gable approached the 1996-97 season, he was a mere shell of his usual, vigorous self. A dozen back and knee surgeries had reduced his proud athlete's walk to that of a stooped, shambling old man. Hecould no longer get down with his wrestlers and demonstrate holds and escapes. But with speculation rife about whether this season would be his last, Gable persevered--despite a midseason hip replacement operation--aiming toward the NCAA championship to be held in Cedar Falls, Iowa, right next door to Waterloo, where Gable had spent his wrestling youth."A Season on the Mat" chronicles this dramatic season, in which Gable led his team--far from his most talented--to the national title. Zavoral takes the reader behind the scenes, into the stifling heat of the wrestling room where young men from places like Rock Falls, Iowa, or Philip, South Dakota, sacrifice everything they have just to be a part of the Hawkeye program. We watch strongwilled athletes like Mike Mena, whose struggle to make weight almost cost him a shot at the national championship; Lincoln McILravy, who overcame persistent severe headaches to win his third national title in his four-year career; and all the other wrestlers who contributed to a record-breaking performance at the NCAAs, scoring the most points in collegiate wrestling history.But most important, we see the man behind the Gable legend. From his difficult upbringing, interrupted by the tragedy of his sister's brutal murder, through the single defeat that haunts him to this day, to the ups and downs of his phenomenal coaching career, Gable has come to symbolize to many all that is special about this demanding, elemental sport. Part biography, part chronicle, part portrait of this unique subculture, "A Season on the Mat" is the best and most thorough look at one of the most important and most overlooked figures in American athletics.

    Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

    

    Jeffrey Kottler provides a candid account of the profound ways in which therapists influence clients and, in turn, are impacted personally and professionally by these encounters. He shows how therapists can learn, develop, and grow during the process of therapy and explains how practitioners can use the professional skills and insights gained from their sessions to address their own personal issues, realize positive change in themselves, and so become better helpers for others. This thoroughly revised edition includes discussion about how the business and practice of therapy has changed in recent years, the effects of technology and managed care, the breakdown of theoretical orientation, and the greater client diversity represented in contemporary practice.

    Powers, a self-described self-reflection junkie, challenges readers to create a more joyful life by using an easily adapted process outlined in Oh shift! Drawing on her New Jersey upbringing, Powers couples a provocative approach with fearless humor and wit to provide readers with the inspiration to become true shift heads. Powers shares both personal vignettes and client success stories to drive the Oh, shift! message home and to showcase the benefits of shifting in today's world. Chapters aptly titled to fit the Oh, shift! message include: Shift or get off the pot, Why take a shift?, Shift happens, The f'n shift, Let's shoot the shift, Scared shiftless and many more. This is not your everyday self-help book. The title may be funny, but the content is powerfully life-changing. The book utilizes a specially designed layout to emphasize important points and to make it a quick and enjoyable read. It guarantees to get the reader totally shift-faced.

    With the Better Allies® approach, it's something anyone can do.Since originally publishing Better Allies in 2019, Karen Catlin has amassed dozens of new scenarios and insights through her talks, workshops, and community interactions. In this fully revised second edition, you'll learn to spot situations where you can create a more inclusive culture, along with straightforward steps to take and changes to make. Catlin, a highly-sought after expert on allyship, will walk you through: * Attracting and hiring a diverse workforce* Cultivating an environment where coworkers feel welcome, respected, and supported* Amplifying and advocating for others* Giving effective and equitable performance feedback* Using more inclusive language* Running inclusive conferences and eventsRead this book to learn the Better Allies® approach, level-up your ally skills, and create a culture where everyone can do their best work and thrive.

    In this completely updated new edition based on an updated survey of workplace issues, the authors explore new grounds of bullying in the 21st century workplace.Gary and Ruth Namie, pioneers of the Campaign Against Workplace Bullying, teach the reader personal strategies to identify allies, build their confidence, and stand up to the tormentor - or decide when to walk away with their sanity and dignity intact.The Namies' expertise on workplace bullying has been featured in such media outlets as The Early Show, CBS Radio, The Howard Stern Show, CNN, PBS, NPR, USA Today, and theWashington Post. "This is the best book on what workplace bullies do and how to stop them in their tracks. The Namie's remarkably useful and concrete advice has helped millions of people, and The Bully at Work will spread their tried-and-true wisdom to millions more." Robert I. Sutton, Stanford Professor and author of The No Asshole Rule"Sheds light on one of the business world's dirtiest secrets - corporate bullying." Dayton Business Journal"Filled with remedies for an ailment that is ravaging workplaces…" Harvey A. Hornstein, PhD

    Engaged by their interior world, they’re often regarded as aloof. Easily overwhelmed by too much stimulation, they can be seen as unmotivated. Content with just one or two close friends, they may be perceived as unpopular. Parents fret that they are unhappy and maladjusted. But the truth is quite different: Introverted children are creative problem solvers. Introverted children love to learn. Introverted children have a high EQ (emotional IQ) and are in touch with their feelings. They take time to stop and smell the roses, and they enjoy their own company. They are dependable, persistent, flexible, and lack vanity. How can parents help their introverted children discover and cultivate these wonderful gifts? Help is here. Written by Dr. Marti Olsen Laney, author of The Introvert Advantage with 74,000 copies in print, The Hidden Gifts of the Introverted Child fully explains introversion as a hardwired temperament, not a disability, and tells just what parents need to do to help their child become the person he or she is meant to be—and succeed in an extroverted world. Beginning with a 30-question quiz that places a child on the introvert/extrovert continuum, The Hidden Gifts shows parents how to foster a climate that allows introverted kids to discover their inner strengths; schedule ways for a very young innie to recharge those batteries and teach an older child to do it for him- or herself; create a harmonious household with siblings, and parents, of different temperaments; help innies find success at school, sports, parties, and other group activities.