Few of us really think about the power, the blessing, the gift, the effect, and the danger of our words. This book will make you think before you speak. Best of all, it will make you think of him before you speak.

    Your ability to communicate effectively is seriously hampered if you can't assert yourself constructively. If you've ever felt paralyzed by an imposing individual or strongly argued opposing point of view, you know that a lack of assertiveness can leave you feeling marginalized and powerless. The Assertiveness Workbook contains effective, cognitive behavioral techniques to help you become more assertive. Learn how to set and maintain personal boundaries without becoming inaccessible. Become more genuine and open in relationships without fearing attack. Defend yourself when you are criticized or asked to submit to unreasonable requests.This book has been awarded The Association for Behavioral and Cognitive Therapies Self-Help Seal of Merit — an award bestowed on outstanding self-help books that are consistent with cognitive behavioral therapy (CBT) principles and that incorporate scientifically tested strategies for overcoming mental health difficulties. Used alone or in conjunction with therapy, our books offer powerful tools readers can use to jump-start changes in their lives.

    Dispelling two damaging myths -- that an addict has to hit bottom and that intervention must be confrontational -- the authors' proven approach puts love first and shows families, step by step, what to do next. "A convincing new approach to intervention that puts love and respect first." Jack Canfield, coauthor of Chicken Soup for the Soul Series"Building a team, choosing a chairperson, anticipating objections, using checklists, and rehearsing for the intervention itself -- the reader will find it all here " Robert M. Morse, M.D., Professor emeritus, psychiatry, Mayo Medical School and Former director of Addictive Disorders Services, Mayo Clinic."Love First is destined to become the new classic on intervention for alcoholism and drug addiction. The most comprehensive book available on the life-saving technique of intervention, Love First will save lives A worthy successor to Vernon Johnsons Ill Quit Tomorrow." --Kathy Ketcham, Coauthor, Beyond the Influence and The Spirituality of Imperfection"Love First provides the most detailed account yet of how intervention works. A significant contribution to intervention literature. An empowering antidote to the disease of addiction." --William l. White, author Slaying the Dragon: The History of Addiction Treatment

    I can't tell you how many times I have pulled the book off the shelf to get some direction in creating my own questions. It has been a great asset in helping me have meaningful and directed conversations at a critical time in my new job. And it has saved me precious time. - Great book!?Marlene Lockwood, Group Leader, St. Helen's Hospital, Deer Park, CaliforniaCommunication within many organizations has been reduced to email, electronic file transfer, and hasty sound bytes at hurried meetings. More and more, people appear to have forgotten the value of wisdom gained by ordinary conversations.But, at different times in history, conversation has been regarded as an art form - a crucial component of human relations. Conversation has the power to solve a problem, heal a wound, generate commitment, bond a team, generate new options, or build a vision. Conversations can shift working patterns, build friendships, create focus and energy, cement resolve.The Art of Focused Conversation convincingly restores this most human of attributes to prime place within businesses and organizations, and demonstrates what can be accomplished through the medium of focused conversation. The first Part describes the theory and background of the conversation method, which has been effectively used for group consensus making in: 1) problem solving; 2) troubleshooting; 3) coaching; 4) research and 5) interpretation of data. It also discusses how to prepare a conversation, how to lead a conversation, and what the common mistakes are. Part two then provides 100 sample conversations designed for use in many different situations, including: 1) reviewing and evaluating; 2) preparation and planning; 3) coaching, and mentoring; 4) data and media interpretation; 5) decision making; 6) managing and supervising; and 7) personal reflection and group celebrations.Developed, tested, and extensively used by professionals in the field of organizational development, The Art of Focused Conversation is an invaluable resource for all those working to improve communications in firms and organizations."This book is absolutely fabulous. I started it last night, used a whole bunch of stuff

    And not just generally, or in the abstract. They help each of us arrive at our own particular answers that can solve the puzzling gap between what we intend and what we are able to accomplish. How the Way We Talk Can Change the Way We Work provides you with the tools to create a powerful new build-it-yourself mental technology.

    Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk Helicopters over Northern Iraq, killing all twenty-six peacekeepers onboard. In response to this disaster the complete array of military and civilian investigative and judicial procedures ran their course. After almost two years of investigation with virtually unlimited resources, no culprit emerged, no bad guy showed himself, no smoking gun was found. This book attempts to make sense of this tragedy--a tragedy that on its surface makes no sense at all.With almost twenty years in uniform and a Ph.D. in organizational behavior, Lieutenant Colonel Snook writes from a unique perspective. A victim of friendly fire himself, he develops individual, group, organizational, and cross-level accounts of the accident and applies a rigorous analysis based on behavioral science theory to account for critical links in the causal chain of events. By explaining separate pieces of the puzzle, and analyzing each at a different level, the author removes much of the mystery surrounding the shootdown. Based on a grounded theory analysis, Snook offers a dynamic, cross-level mechanism he calls "practical drift"--the slow, steady uncoupling of practice from written procedure--to complete his explanation.His conclusion is disturbing. This accident happened because, or perhaps in spite of everyone behaving just the way we would expect them to behave, just the way theory would predict. The shootdown was a normal accident in a highly reliable organization.

    Offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation.

    The Stones' greatest contribution has been revealing the many selves that make up our personalities. In this book, they show how those selves impact our relationships, and they offer both general concepts and specific tips that will help couples of all kinds succeed.

    Goodall's distinctive style will engage and energize students, offering them provocative advice and exercises for turning qualitative data and field notes into compelling representations of social life.

    • Provides many new patterns and diagrams for visualizing the layout of the 64 hexagrams. • Includes advanced teachings on the hosts of the hexagrams, the mutual hexagrams, and the core hexagrams. • Written by Taoist Master Alfred Huang, author of The Complete I Ching. The Numerology of the I Ching is the first book to bring the complete Taoist teachings on form, structure, and symbol in the I Ching to a Western audience, and it is a natural complement to Alfred Huang's heralded Complete I Ching. It examines not only the classic circular arrangement of the eight trigrams but also the hidden numerology in this arrangement and its relationship to tai chi and the Chinese elements. Huang explains the binary code underlying the I Ching, the symbolism behind the square diagram of all 64 hexagrams, and Fu Xi's unique circular layout of the 64 hexagrams, completely unknown in the West. Entire chapters are devoted to such vital material as the hosts of the hexagrams, the mutual hexagrams, and the core hexagrams--all barely hinted at in previous versions of the I Ching. With appendices listing additional symbolism for each hexagram, formulas for easily memorizing the Chinese names of the sixty-four hexagrams, and much more, The Numerology of the I Ching is a must for serious I Ching students.

    Activities include matching, mazes, word searches and more.

    Students analyze the requirements of the relevant communicative situation and are then given controlled and free stage practice to develop confidence, fluency, range and effectiveness. The second edition includes a Quick Communication Check in each unit and the material has been thoroughly updated with a greater focus on email communication.

    The world's best copywriters explain some of the most famous advertising campaigns ever produced.

    Art therapy helps bring about the balance and health in the human being through working with an understanding of the relationship between the opposing tendencies of light and darkness in art and in the human constitution.

    United States (1919) and ending with Reno v. American Civil Liberties Union (1998). Complete with a comprehensive introduction, pertinent indices and a useful bibliography, Freedom of Expression in the Supreme Court offers the general and specialized reader alike a thorough treatment of the Court's understanding on the First Amendment's speech, press, assembly, and petition clauses.

    Examining everyday language and drawing on a wide range of research, but always with a light style, Neil Mercer provides a unified account of the relationship between thought and language.Mercer analyses real-life examples of language being used effectively, or otherwise, in many different settings, including workplaces and schools, the home, the internet and the courtroom, and offers practical insights into how we might improve our communication skills.Words and Minds will appeal to anyone interested in language and the psychology of everyday life.

    In this completely updated new edition based on an updated survey of workplace issues, the authors explore new grounds of bullying in the 21st century workplace.Gary and Ruth Namie, pioneers of the Campaign Against Workplace Bullying, teach the reader personal strategies to identify allies, build their confidence, and stand up to the tormentor - or decide when to walk away with their sanity and dignity intact.The Namies' expertise on workplace bullying has been featured in such media outlets as The Early Show, CBS Radio, The Howard Stern Show, CNN, PBS, NPR, USA Today, and theWashington Post. "This is the best book on what workplace bullies do and how to stop them in their tracks. The Namie's remarkably useful and concrete advice has helped millions of people, and The Bully at Work will spread their tried-and-true wisdom to millions more." Robert I. Sutton, Stanford Professor and author of The No Asshole Rule"Sheds light on one of the business world's dirtiest secrets - corporate bullying." Dayton Business Journal"Filled with remedies for an ailment that is ravaging workplaces…" Harvey A. Hornstein, PhD

    With contributions from distinguished scholars in disciplines such as literary studies, art history, South Asian studies, and anthropology, this volume recenters the history and theory of translocal political aspirations and cultural ideas from the usual Western vantage point to areas outside Europe, such as South Asia, China, and Africa. By examining new archives, proposing new theoretical formulations, and suggesting new possibilities of political practice, the contributors critically probe the concept of cosmopolitanism. On the one hand, cosmopolitanism may be taken to promise a form of supraregional political solidarity, but on the other, these essays argue, it may erode precisely those intimate cultural differences that derive their meaning from particular places and traditions. Given that most cosmopolitan political formations—from the Roman empire and European imperialism to contemporary globalization—have been coercive and unequal, can there be a noncoercive and egalitarian cosmopolitan politics? Finally, the volume asks whether cosmopolitanism can promise any universalism that is not the unwarranted generalization of some Western particular.Contributors. Ackbar Abbas, Arjun Appadurai, Homi K. Bhabha, T. K. Biaya, Carol A. Breckenridge, Dipesh Chakrabarty, Ousame Ndiaye Dago, Mamadou Diouf, Wu Hung, Walter D. Mignolo, Sheldon Pollock, Steven Randall

    Given its utilization as a primary source of information, the internet also influences how non-Muslims perceive Islam and matters relating to Muslims. Among the issues addressed are: how multimedia applications are being integrated into websites, enabling surfers to listen to and see ‘sermons’ delivered thousands of miles away and to partake of new opportunities for religious experience; how Muslim organizations are networking globally through the electronic medium, and how that impacts upon understanding of Islam and Muslim identities; how can Muslims and non-Muslims approach the Qur’an in its digital form; how the internet is used to present diverse dialogues relating to Islam, often reaching wide audiences where other forms of communication are heavily censored.

    

    The book examines both comparative and interactive aspects of cross-cultural communication through a variety of disciplines, theories, and empirical data. Anyone interested in exploring intercultural communication will find this volume lucid and insightful.

    Comprehensive and entertaining, it includes both biblical proverbs and everyday expressions used in America today, with historical usage and up-to-the-minute examples from the media. This treasure trove of language includes sayings from "Let sleeping dogs lie" (Chaucer's Troilus and Chriseyde, c. 1374) to "Winning isn't everything, it's the only thing" (Vanderbilt University football coach Red Sanders, 1953), and many others that have enjoyed popular use in America over the centuries. Over 1,500 proverbs and 10,000 illustrative citations--including 200     sayings new to this edition Cross-referencing to all relative proverbs and sayings Extensive subject index for easy reference Thorough bibliography of proverb collections and works cited in the book Cross-referencing to all relative proverbs and sayings Extensive subject index for easy reference Thorough bibliography of proverb collections and works cited in the book

    This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.

    This timely book describes the family life stages, from "Becoming a Couple," to "Becoming Parents," to "Raising Adolescents" and "Launching Children." It educates about the predictable stresses of each stage of development, and offers guidelines and hands-on exercises for achieving a healthy adjustment in each stage of family life. A chapter on "Trouble Shooting" offers couples an opportunity to plot their own predictable stress points on the family journey, thereby allowing them to better master their particular life struggles. A chapter on "Divorce: Crisis and Transformation" offers advice to parents for helping their children and themselves through trying times. A chapter on "Stepfamilies" provides wisdom about the stages of stepfamily development that make remarriage rewarding, helping families avoid the pitfalls that cause over half of second marriages to fail. Learn what makes families work-from structure and communication to family style and characteristics of healthy marital relationships. Cutting edge research is enlivened through real-life questions about marriage, family, and parenting that have been answered by Dr. Peterson at www.makinghealthyfamilies.com

    With The Everyday Negotiator, even beginners can learn to understand the negotiation process and how to use it in everyday, real-life situations. Practical tactics for work and life The author presents two practical negotiation models: A quick model you can use in friendly, less involved negotiations and a comprehensive model you can use in complex, detailed negotiations in which the stakes are high. The book is one of the most empowering you'll ever read. It walks you through every aspect of the negotiation process, providing proven tactics from beginning to end: Preparation Choose a strategy Initial offer—getting started Counteroffers—the give and take Pressure bargaining Key methods: Achieving progress Reaching agreement Each tactic is briefly defined and presented in both a work and life situation. The tactics can be learned quickly and applied immediately. You can read a few tactics in the morning and negotiate the deal you want that afternoon—that's how easy-to-apply the strategies presented here are. Includes a self-assessment quiz and exercises to help you recognize and take advantage of every situation in which the ability to negotiate can enrich your life.

    This edition also includes information on the Human Rights Act and the Internet.

    It details the difference between the aspect of faith or "believing" as it relates to redemption, and the use of "faith" as a force in accomplishing things for God in this world! Jesus assuredly said: "Whatever you ask in prayer believing, you will receive." Never have we needed prayer to work, as we need it today. How to develop belief and apply it to the tasks of "moving mountains" in our lives is what this book endeavors to share with the reader/student. The goal and intent is that each reader will reach new levels of empowerment in meeting life's obstacles and challenges-head on! You are about to discover WHY "faith" is the victory that overcomes the world, moves mountains and guarantees that we will get results when we pray!