Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn. This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests. Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively. In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities. Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn!

    The right conversation can change everything.But how does one prepare to have a conversation in an effective way?In 10 lectures for self-development, professional communications coach and speaker Carol Ann Lloyd teaches the best ways to communicate and listen, including how to focus on understanding, how to overcome barriers and distractions, and how to clarify intentions. When listeners step back to hear what makes conversations successful, they will learn that each component of a conversation is a piece of a larger puzzle, which only fits together when thoughtfully considered and executed.Conversations that matter take effort, and every conversation can be R.E.A.L. (Relevant, Effective, Affirming, Legitimate.) Carol Ann Lloyd also shares the three pitfalls in tough conversations and shows how to avoid them. By the end of this course, listeners will have a new understanding of the way people communicate. What’s more, they’ll develop the confidence to live the life they want to live—one conversation at a time.

    Drawing on cutting-edge research in psychology and neuroscience, the entire book culminates a powerful 7-step persuasion process that follows the acronym, METHODS: Step 1: Mold Their Perception Step 2: Elicit Congruent Attitudes Step 3: Trigger Social Pressure Step 4: Habituate Your Message Step 5: Optimize Your Message Step 6: Drive Their Momentum Step 7: Sustain Their Compliance This book teaches you the psychology behind each step, and it explains how you can use METHODS to influence people's thoughts, emotions, and behavior in nearly any situation.

    For millions of years, humans have been seeking out tribes, be they religious, ethnic, economic, political, or even musical (think of the Deadheads). It's our nature.Now the Internet has eliminated the barriers of geography, cost, and time. All those blogs and social networking sites are helping existing tribes get bigger. But more important, they're enabling countless new tribes to be born—groups of ten or ten thousand or ten million who care about their iPhones, or a political campaign, or a new way to fight global warming. And so the key question: Who is going to lead us?The Web can do amazing things, but it can't provide leadership. That still has to come from individuals—people just like you who have passion about something. The explosion in tribes means that anyone who wants to make a difference now has the tools at her fingertips.If you think leadership is for other people, think again—leaders come in surprising packages. Consider Joel Spolsky and his international tribe of scary-smart software engineers. Or Gary Vaynerhuck, a wine expert with a devoted following of enthusiasts. Chris Sharma leads a tribe of rock climbers up impossible cliff faces, while Mich Mathews, a VP at Microsoft, runs her internal tribe of marketers from her cube in Seattle. All they have in common is the desire to change things, the ability to connect a tribe, and the willingness to lead.If you ignore this opportunity, you risk turning into a "sheepwalker"—someone who fights to protect the status quo at all costs, never asking if obedience is doing you (or your organization) any good. Sheepwalkers don't do very well these days.Tribes will make you think (really think) about the opportunities in leading your fellow employees, customers, investors, believers, hobbyists, or readers. . . . It's not easy, but it's easier than you think.

    Suitable for those who wants to improve the quality of their relationships, this title helps readers to gain the insights they need to identify relationship missteps, and then apply easy-to-learn techniques to bring relationships to a more meaningful level in both personal and business settings.

    It's the art of anticipating your opponent's next moves, knowing full well that your rival is trying to do the same thing to you. Though parts of game theory involve simple common sense, much is counterintuitive, and it can only be mastered by developing a new way of seeing the world. Using a diverse array of rich case studies—from pop culture, TV, movies, sports, politics, and history—the authors show how nearly every business and personal interaction has a game-theory component to it. Are the winners of reality-TV contests instinctive game theorists? Do big-time investors see things that most people miss? What do great poker players know that you don't? Mastering game theory will make you more successful in business and life, and this lively book is the key to that mastery.

    A malicious online rumor costs a company millions. A political sideshow derails the national news cycle and destroys a candidate. Some product or celebrity zooms from total obscurity to viral sensation. What you don't know is that someone is responsible for all this. Usually, someone like me.I'm a media manipulator. In a world where blogs control and distort the news, my job is to control blogs--as much as any one person can. In today's culture... 1) Blogs like "Gawker," "Buzzfeed" and the "Huffington Post" drive the media agenda. 2) Bloggers are slaves to money, technology, and deadlines. 3) Manipulators wield these levers to shape everything you read, see and watch--online and off.Why am I giving away these secrets? Because I'm tired of a world where blogs take indirect bribes, marketers help write the news, reckless journalists spread lies, and no one is accountable for any of it. I'm pulling back the curtain because I don't want anyone else to get blindsided. I'm going to explain exactly how the media "really" works. What you choose to do with this information is up to you.

    None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day.  Now there’s something we can do about it. Liespotting links three disciplines--facial recognition training, interrogation training, and a comprehensive survey of research in the field--into a specialized body of information developed specifically to help business leaders detect deception and get the information they need to successfully conduct their most important interactions and transactions. Some of the nation's leading business executives have learned to use these methods to root out lies in high stakes situations. Liespotting for the first time brings years of knowledge--previously found only in the intelligence community, police training academies, and universities--into the corporate boardroom, the manager's meeting, the job interview, the legal proceeding, and the deal negotiation.   WHAT'S IN THE BOOK? Learn communication secrets previously known only to a handful of scientists, interrogators and intelligence specialists. Liespotting reveals what’s hiding in plain sight in every business meeting, job interview and negotiation: • The single most dangerous facial expression to watch out for in business & personal relationships • 10 questions that get people to tell you anything • A simple 5-step method for spotting and stopping the lies told in nearly every high-stakes business negotiation and interview • Dozens of postures and facial expressions that should instantly put you on Red Alert for deception • The telltale phrases and verbal responses that separate truthful stories from deceitful ones • How to create a circle of advisers who will guarantee your success

    The book demonstrates compellingly why self-esteem is basic to psychological health, achievement, personal happiness, and positive relationships.  Branden introduces the six pillars—six action-based practices for daily living that provide the foundation for self-esteem—and explores the central importance of self-esteem in five areas: the workplace, parenting, education, psychotherapy, and the culture at large.  The work provides concrete guidelines for teachers, parents, managers, and therapists who are responsible for developing the self-esteem of others.  And it shows why-in today's chaotic and competitive world-self-esteem is fundamental to our personal and professional power.

    If we can understand what makes these gatherings effective and memorable, then we can reframe and redirect them to benefit everyone, host and guest alike. Parker defines a gathering as three or more people who come together for a specific purpose. When we understand why we gather, she says -- to acknowledge, to learn, to challenge, to change -- we learn how to organize gatherings that are relevant and memorable: from an effective business meeting to a thought-provoking conference; from a joyful wedding to a unifying family dinner. Drawing on her experience as a strategic facilitator who's worked with such organizations as the World Economic Forum, the Museum of Modern Art, and the retail company Fresh, Parker explains how ordinary people can create remarkable occasions, large and small. In dozens of fascinating examples, she breaks down the alchemy of these experiences to show what goes into the good ones and demonstrates how we can learn to incorporate those elements into all of our gatherings. The result is a book that's both journey and guide, full of big ideas with real-world applications that will change the way you look at a business meeting, a parent-teacher conference, and a backyard barbecue.

    In Emotions Revealed, he assembles his research and theories to provide a comprehensive look at the evolutionary roots of human emotions, including anger, sadness, fear, disgust, and happiness. Drawing on decades of fieldwork, Ekman shows that emotions are deeply embedded in the human species. In the process, he answers such questions as: What triggers emotions and can we stop them? How does our body signal to others whether we are slightly sad or anguished, peeved or enraged? Can we learn to distinguish between a polite smile and the genuine thing? Can we ever truly control our emotions? Unique exercises and photographs help readers identify emotions in themselves and others. Emotions Revealed is a practical, mind-opening, and potentially life-changing exploration of science and self. c

     Mind Games uncovers a host of underhanded, sneaky, and malicious emotional manipulation tactics that manipulators and abusers use to beat you down and control you. We might all be able to recognize blatant abuse, but when we’re emotionally invested, it’s tough to see the little signs that are in front of our faces sometimes. They’ll lead to you feeling worthless and vulnerable, making it almost impossible to truly leave your situation. In this book, I identify many common tactics that you may be intimately and sadly familiar with, complete with real life examples for each to help you identify them in your daily life. What emotionally manipulative tactics will you learn to identify and stop? * Gaslighting and telling you that your concern is an overreaction, or quite simply wrong. * How the silent treatment is used as punishment and forces compliance. * Playing the victim and how it transforms your issues into guilt and pity. * Your abuser's time machine and how they use it to their advantage. More importantly: * An analysis of the psychology behind why your partner acts they way they do... and why you stay. * Guidelines for how to deal with a partner that is your manipulator and abuser. * Why your abuser loves controlling you, not necessarily you. Emotional manipulation tactics are still abuse, even if there are no physical signs. Gain the knowledge and subsequent courage you need to leave your situation and find true happiness, not someone else's definition of it. Learn to detect when your abuser is not acting in your best interest, and exactly how they make you believe that they are. Start re-writing the rules to your abuser's mind games.

    Renowned expert Erin Meyer is your guide through this subtle, sometimes treacherous terrain where people from starkly different backgrounds are expected to work harmoniously together.When you have Americans who precede anything negative with three nice comments; French, Dutch, Israelis, and Germans who get straight to the point (“your presentation was simply awful”); Latin Americans and Asians who are steeped in hierarchy; Scandinavians who think the best boss is just one of the crowd—the result can be, well, sometimes interesting, even funny, but often disastrous.Even with English as a global language, it’s easy to fall into cultural traps that endanger careers and sink deals when, say, a Brazilian manager tries to fathom how his Chinese suppliers really get things done, or an American team leader tries to get a handle on the intra-team dynamics between his Russian and Indian team members.In The Culture Map, Erin Meyer provides a field-tested model for decoding how cultural differences impact international business. She combines a smart analytical framework with practical, actionable advice for succeeding in a global world.

     The catalyst that has brought me the majority of my success over the past two years comes from hosting something I like to call 'Mastermind Dinners.' These dinners have taken me from being bankrupt on virtually every level of my life to personal and professional heights which include launching a #1 rated business podcast, spending a week with three-time best-selling author Tim Ferriss in Argentina, meeting up with skate legend Tony Hawk at his offices in California to sit in on his radio show, and now running one of the world's most exclusive events for entrepreneurs. The speed by which I've turned my life around can easily be replicated and I've created this book to show you how. The key is the way in which you create and cultivate your relationships, and the concept of Mastermind Dinners is your vehicle."

    And your life is literally shaped by it.Many of the decisions you make are decided by talking. You may be in a restaurant asking a waiter for an unusual substitution, urging a service manager to get your car finished sooner rather than later, or trying to sway your significant other toward a particular film or show. Or you might be trying to build more cooperative relationships at the office.No matter why you engage in face-to-face talk, though, there's no way to insulate yourself from the dangers of miscommunication. Your ability to use the art of talk to effectively convey who you are and to build solid relationships not only influences the success of your friendships, romantic life, and everyday encounters, but also how you experience your workplace. Studies show that using conversational skills properly in that arena makes you more productive, happier, and less stressed.But the truth is that most of us don't understand nearly as well as we could how conversation really works, whether in the office or out of it, with both parties often having entirely different perceptions of what the words and gestures passing back and forth are meant to convey. Even more important, most of us aren't as successful as we could be in making those conversations work better for us. Even when we're more skilled at it than the average person, we often give up the opportunity to be even better, leaving a lot of potential success and happiness on the table.Effective Communication Skills is your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness—especially by overcoming the psychological and biological hard-wiring that too often gets in the way.In 24 mind-opening lectures, Professor Dalton Kehoe of Canada's York University brings more than four decades of experience as an award-winning teacher, author, and successful business consultant to this exploration of what's really going in any conversation you take part in.