Concerned that Starbucks had lost its way, Schultz was determined to help it return to its core values and restore not only its financial health, but also its soul. In Onward, he shares the remarkable story of his return and the company's ongoing transformation under his leadership, revealing how, during one of the most tumultuous economic times in history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering readers a snapshot of a moment in history that left no company unscathed, the book zooms in to show, in riveting detail, how one company struggled and recreated itself in the midst of it all. The fastpaced narrative is driven by day-to-day tension as conflicts arise and lets readers into Schultz's psyche as he comes to terms with his limitations and evolving leadership style. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman.Onward represents Schultz's central leadership philosophy: It's not just about winning, but the right way to win. Ultimately, he gives readers what he strives to deliver every day - sense of hope that, no matter how tough times get, the future can be just as or more successful than the past, whatever one defines success to be.

    In this troubling expose of what went wrong, Christopher Cooper and Robert Block of "The Wall Street Journal" show that the flaws go much deeper than out-of-touch federal bureaucrats or overwhelmed local politicians.Drawing on exclusive interviews with federal, state, and local officials, Cooper and Block take readers inside the Federal Emergency Management Agency and the Department of Homeland Security to reveal the inexcusable mismanagement during Hurricane Katrina--the bad decisions that were made, the facts that were ignored, the individuals who saw that the system was broken but were unable to fix it. America's top emergency response officials had long known that a calamitous hurricane was likely to hit New Orleans, but that seems to have had little effect on planning or execution. "Disaster" demonstrates that the incompetent response to Hurricane Katrina is a wake-up call to all Americans, wherever they live, about how distressingly vulnerable we remain. Washington is ill equipped to handle large-scale emergencies, be they floods or fires, natural events or terrorist attacks, and Cooper and Block make a strong case for overhauling of the nation's emergency response system. This is a book that no American can afford to ignore."

    But like Cassandra’s, his predictions were ignored—until Hurricane Katrina hit on August 29, 2005. Suddenly, van Heerden found himself at the center of a media maelstrom. Stepping forward to challenge the official version of events, he revealed the truth about the city’s shoddy levee construction. Now, in The Storm, van Heerden shares up-to-the-minute reporting from his investigations and connects the dots among the Army Corps of Engineers, the bureaucrats, the politicians, and the chain of events—both natural and human—that culminated in catastrophe. An epic of cutting- edge science and systemic bureaucratic failure, The Storm is the first book from a major player in the Katrina disaster and a riveting narrative that brings expertise, passion, and a human viewpoint to America’s greatest natural disaster.

    Fred must cleverly convince and enlist key players, such as Louis, the head penguin; Alice, the number two bird; the intractable NoNo the weather expert; and a passle of school-age penguins if he is to save the colony.Their delightfully told journey illuminates in an unforgettable way how to manage the necessary change that surrounds us all. Simple explanatory material following the fable enhances the lasting value of these lessons.Our Iceberg Is Melting is at once charming, accessible and profound; a treat for virtually any reader.

    Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind - that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly.In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results:- The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients (see page 242)- The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping (see page 130)- The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service (see page 199)In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

    They would decide how Hong Kong would be handed over to the People’s Republic of China and how Chinese business tycoons Henry Fok and Li Ka-Shing would help Deng Xiaoping realize the Chinese Communist Party’s domestic and global ambitions. That meeting would not only change Vancouver but the world. Billions of dollars in Chinese investment would soon reach the shores of North America’s Pacific coast. B.C. government casinos became a tool for global criminals to import deadly narcotics into Canada and launder billions of drug cash into Vancouver real estate. And it didn't happen by accident. A cast of accomplices - governments hungry for revenue, casino, and real estate companies with ties to shady offshore wealth, professional facilitators including lawyers and bankers, an aimless RCMP that gave organized crime room to grow - all combined to cause this tragedy. There was greed, folly, corruption, conspiracy, and wilful blindness.Decades of bad policy allowed drug cartels, first and foremost the Big Circle Boys - powerful transnational narco-kingpins with ties to corrupt Chinese officials, real estate tycoons, and industrialists - to gain influence over significant portions of Canada’s economy. Many looked the other way while B.C.'s primary industry, real estate, ballooned with dirty cash. But the unintended social consequences are now clear: a fentanyl overdose crisis raging in major cities throughout North America and life spans falling for the first time in modern Canada, and a runaway housing market that has devastated middle-class income earners. This story isn’t just about real estate and fentanyl overdoses, though. Sam Cooper has uncovered evidence that shows the primary actors in so-called “Vancouver Model” money laundering have effectively made Canada’s west coast a headquarters for corporate and industrial espionage by the CCP. And these ruthless entrepreneurs have used Vancouver and Canada to export their criminal model to other countries around the world including Australia and New Zealand. Meanwhile, Cooper finds that the RCMP’s 2019 arrest of its top intelligence official, Cameron Ortis, raises many frightening questions. Could Chinese transnational criminals and state actors targeting Canada’s industrial and technological crown jewels have gained protection from the Mounties? Could China and Iran have insight into Canada's deepest national security secrets and influence on investigations? Ortis had oversight of many investigations into transnational money laundering networks and insight into sensitive probes of suspects seeking to undermine Canada’s democracy and infiltrate the United States, according to the evidence Cooper has found.Wilful Blindness is a powerful narrative that follows the investigators who refused to go along with institutionalized negligence and corruption that enabled the Vancouver Model, with Cooper drawing on extensive interviews with the whistle-blowers; thousands of pages of government and court documents obtained through legal applications; and large caches of confidential material available exclusively to Cooper.The book culminates with a shocking revelation showing how deeply Canada has been compromised, and what needs to happen, to get the nation back on track with its “Five Eyes” allies.“I’m astonished that some Hollywood production company hasn't already signed him for a big-screen treatment of this story. It's a huge story.” - Terry Glavin, National Post

    Over the centuries, this unstable blend produced highly distinctive characters – pious knights and belligerent popes, romantics spouting folklore and revolutionaries imitating Rome – and its coming apart provided the dynamic of European history in modern times.Accompanied by lively illustrations, The Shortest History of Europe is a clear, humorous and thought-provoking account of a remarkable civilisation.

    How did Bernie Sanders make it out of the backwoods of Vermont – where he lived for a time in a ramshackle off-road “sugar shack” with no electricity, and where he never got more than 6 percent of the vote in a string of doomed, fringe far-left campaigns in the 1970s – to become a leading contender in the 2016 race for the White House? And perhaps more importantly for author Will Bunch, how did this gruff and sometimes didactic gray-haired political survivor make it out of the 1960s and ‘70s to become the last torch-bearer of the youthful idealism of that nearly lost “Age of Aquarius” – The One who didn’t drop out, sell out…or simply give up? In the fall of 2015, Bunch – with the voices of the late Hunter S. Thompson and the other iconic “New Journalists” of that lost era ringing in his ears – set out on a road trip that took him from the battlefields of northern Virginia to the salty air of backwater Boston to the neon sky of the Las Vegas Strip, all to get to the bottom of “The Bern Identity.” He follows the long strange trip of Bernie Sanders – a kid from a cramped Brooklyn flat who couldn’t tell a lie in school, who mourned the migration of his beloved Dodgers and was shaken up by “Death of a Salesman,” who became a campus radical, a dreamer of revolutions, and then almost disappeared before his improbable election of mayor of Burlington in 1981. Sanders’ remarkable bio is interspersed with the tale of the true believers who packed hockey rinks and concrete convention floors in crowds of 20,000 or more, who tweeted incessantly and posted memes of Sanders flying in coach class, and who exploded with excitement at their hero’s call for a “political revolution” to raise the beleaguered middle class. In a time of rampant cynicism about American politics, “The Bern Identity” turns into something most unlikely – a love story, between the long-distance runner who never gave up his fantasy of real social change, and the dreamers and the radicals and the formerly hopeless who were waiting for him at the finish line.THE AUTHOR Will Bunch is senior writer for the Philadelphia Daily News – where he writes the popular political blog Attytood – and also shared the 1992 Pulitzer Prize for spot news reporting in 1992 when he was at New York Newsday. He is the author of two other Kindle Singles: October 1, 2011: The Battle of the Brooklyn Bridge, about the Occupy Wall Street movement, and Give It To Steve!, about the 1948 Philadelphia Eagles winning the NFL title during a raging blizzard. His full-length books include The Backlash: Right-Wing Radicals, High-Def Hucksters and Paranoid Politics in the Age of Obama, and Tear Down This Myth: The Right-Wing Distortion of the Reagan Legacy. His articles have also appeared in the New York Times Magazine, The Washington Post, Mother Jones, The Los Angeles Times, American Prospect, American Journalism Review, and elsewhere. He lives in the Philadelphia suburbs with his family.

    It’s what I won a Pulitzer Prize for, years ago. I go to epidemics, wars, places where people are struggling to cope with disasters, and I carefully log the accounts and events, trying to represent the lives and experiences of others. The position of “outsider” is emotionally safe, even as agonizing events unfold. But I could not distance myself from the extraordinary sequence of events that fell on America, and especially my home town of New York City, in 2001. A decade later I am still trying to understand how the attacks on the World Trade Center and the anthrax mailings affected me, and those I love. I heard the first jet slam into the north tower of the World Trade Center, and from the rooftop of my apartment building watched the second commercial jet veer towards lower Manhattan, change its trajectory, and slice across the upper floors of the south tower. I was standing on the Manhattan anchorage of the Brooklyn Bridge when the first tower crumbled like a deflated accordion, spewing dust and debris in every direction and crushing the life out of thousands of people within. And a month later, as people started falling ill from inhalation of anthrax spores, one of the nation’s top bioterrorism experts called me to warn that I was a likely target: Stop opening your mail. The flow of these events, from the hijacking of four commercial jets on September 11th to the November death of an anthrax-infected Connecticut villager, took most of the world population from a remarkably united emotional and political place, to a deeply divided, frustrated, angry position. The arc of the response matters: It ultimately determined the course of historic events worldwide and tore America asunder, the people having lost trust in their government and without it, most forms of social cohesion. By the end of the winter of 2002 the arc had completed, from spectacular unity and confidence in governance to deep division and accusations of American arrogance. Through the frustrated anthrax investigations and drumbeats of war, the global community, especially Americans, moved in just a few months’ time from collectivism to fragmentation.This book is structured in two parts. The first, THE END OF THE AGE OF INNOCENCE, is written in the present tense, describing almost hourly the events that unfolded primarily in Washington DC and New York City over 120 days in the fall and winter of 2001 and 2002. Each day is a chapter that opens with the actual diary entry that I sent on that date to a list of friends all over the world. The entry is followed by a detailed breakdown of the day’s events, unfolding like a novel.Part two, NEW WORLD ORDER, details the repercussions of these events, transformations of critical government institutions, public health disasters, and what, in particular, the specter of terrorism meant for the American people. Revelations abound in this book, including:• The bizarre chemistry of The Plume that rose from the burning crushed World Trade Center for four months, endangering the health of hundreds of thousands of New Yorkers.• Evidence that al-Qaeda may have been behind the anthrax mailings.• Devastating spending and restructuring followed the attacks, leaving the nation less prepared for terrorism ten years later, and broke.• Each incident following the opening of anthrax-laden letters reveals countless errors and misjudgments.• There was no “weapons-grade anthrax” in those letters – a finding with profound health and political implications.

    This Special Collector's Edition celebrates 100,000 copies or the book in print, and the book's on-going importance and popularity.

    But the working class we have now--far more female and racially diverse and employed by the fast food, retail, health care, and other service industries--has been marginalized, if not ignored, by politicians and pundits. This is changing, swiftly and dramatically.Today's working class is a sleeping giant. And as Tamara Draut makes abundantly clear, it is just now waking up to its untapped political power. Sleeping Giant is the first major examination of the new working class and the role it will play in our economic and political future. Blending moving individual narratives, historical background, and sophisticated analysis, Draut forcefully argues that this newly energized class is far along in the process of changing America for the better.Draut examines the legacy of exclusion based on race and gender that contributes to the invisibility of the new working class, despite their entwinement in everyone's day-to-day life. No longer confined to the assembly line, today's working class watches our children and cares for our parents. They park our cars, screen our luggage, clean our offices, and cook and serve our meals. They are us.With "Fight for $15" minimum-wage protests popping up throughout the country (and in some places winning) and economic inequality being recognized as one of the defining issues of our time, today's working class will soon become impossible to ignore and foolish to dismiss. Sleeping Giant is the first book to tell the story of this extraordinary transformation in full and inspiring detail.

    The term stuck, and soon began its long and consequential history.In this sweeping account, Mitchell Duneier traces the idea of the ghetto from its beginnings in the sixteenth century and its revival by the Nazis to the present day. We meet pioneering black thinkers such as Horace Cayton, a graduate student whose work on the South Side of Chicago established a new paradigm for thinking about Northern racism and black poverty in the 1940s. We learn how the psychologist Kenneth Clark subsequently linked the slum conditions in Harlem with black powerlessness in the civil rights era, and we follow the controversy over Daniel Patrick Moynihan’s report on the black family. We see how the sociologist William Julius Wilson refocused the debate on urban America as the country retreated from racially specific remedies, and how the education reformer Geoffrey Canada sought to transform the lives of inner-city children in the ghetto.By expertly resurrecting the history of the ghetto from Venice to the present, Duneier’s Ghetto provides a remarkable new understanding of an age-old concept. He concludes that if we are to understand today’s ghettos, the Jewish and black ghettos of the past should not be forgotten.

    Drawing on her decades of activism and a wide reading of environmental, cultural, and political history, Solnit argues that radicals have a long, neglected history of transformative victories, that the positive consequences of our acts are not always immediately seen, directly knowable, or even measurable, and that pessimism and despair rest on an unwarranted confidence about what is going to happen next.Originally published in 2004, now with a new foreword and afterword, Solnit’s influential book shines a light into the darkness of our time in an unforgettable new edition.

    We obsess over our emails, Instagram likes, and Facebook feeds; we binge on TV episodes and YouTube videos; we work longer hours each year; and we spend an average of three hours each day using our smartphones. Half of us would rather suffer a broken bone than a broken phone, and Millennial kids spend so much time in front of screens that they struggle to interact with real, live humans. In this revolutionary book, Adam Alter, a professor of psychology and marketing at NYU, tracks the rise of behavioral addiction, and explains why so many of today's products are irresistible. Though these miraculous products melt the miles that separate people across the globe, their extraordinary and sometimes damaging magnetism is no accident. The companies that design these products tweak them over time until they become almost impossible to resist. By reverse engineering behavioral addiction, Alter explains how we can harness addictive products for the good—to improve how we communicate with each other, spend and save our money, and set boundaries between work and play—and how we can mitigate their most damaging effects on our well-being, and the health and happiness of our children.

    Juliet Schor presents the astonishing news that over the past twenty years our working hours have increased by the equivalent of one month per year—a dramatic spurt that has hit everybody: men and women, professionals as well as low-paid workers. Why are we—unlike every other industrialized Western nation—repeatedly ”choosing” money over time? And what can we do to get off the treadmill?