They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers’ experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn’t need to be complicated or cost a fortune.

    For decades, understanding management—what works, and what doesn't—has been the pursuit of the world's best and brightest. Globally, there are more than 1,500 credible schools offering master's degrees in business administration, and hundreds of magazines and newspapers and thousands of books devoted to the subject. What's been missing is a simple and convenient way to disseminate the best ideas and practices to managers everywhere, at all levels and in all kinds of industries and organizations. The Wall Street Journal Essential Guide to Management draws the best from the existing body of knowledge and research, and summarizes it in a simple, clear, and useful way. Focusing on classic and contemporary works that have been recommended by members of The Wall Street Journal CEO Council—all chief executives of large and successful global companies—it is an invaluable reference and essential tool for every manager, new and experienced alike.

    . . This is Francis Rossi as you have never seen him before. Status Quo have sold over 100 million records worldwide, including 65 hit singles and 32 hit albums. The legendary band's career has mirrored the evolution of rock music. From the struggles of the flower-power '60s, the highs of the denim-clad '70s, the coke- and tequila-induced blur of the '80s, to fighting for musical integrity in the '90s and '00s and a fresh lease of life from new band members in recent years, Rossi has been there for the entirety of Quo's turbulent history.In I Talk Too Much, Rossi will reveal the truth behind one of the biggest rock bands of all time, as well as the personal highs and lows of a career spanning over 50 years. He lifts the lid on the man behind the music - from humble beginnings in Forest Hill and being labelled a has-been by the press in his twenties to opening Live Aid in 1985 - and why he's still going strong at seventy. Along the way he has fathered eight children with three mothers and beaten both alcoholism and cocaine addiction. Rossi comes clean about the time he almost left the band, what he really thinks about the music industry today and the complexities of his fifty-year friendship with Rick Parfitt.Painfully honest, riotously funny and frequently outrageous, I Talk Too Much covers the glory years, the dark days and the real stories behind the creation of some of the greatest rock music of all time.

    With the Art of Being Ruthless, we’re going to teach you how you can stand up for yourself and get the respect that you desire so greatly. This isn’t some lame brained book about pick up culture nor is it a guide on how to be a complete jerk, rather we’re going to look deeply into the psyche of American culture and learn how compliance has become commonplace in our lives. Compliance is a huge part of our lives and we are subject to the whims and controls of the corporate lifestyle, the business world and the consumerist culture around us. But you can break free of those chains and live the life that you’ve always wanted to. If you want to be free from the system that binds and controls you, then this is the book for you. Break the chains of compliance and take hold of your life!

    After all, you'll never see a victorious politician tell his supporters, "I want to thank all of you who worked so hard for my election. However, in the interest of good government, I've decided to give all the jobs to those people who voted against me." My name is Buddy Cianci. I spent almost three decades as mayor of Providence...before leaving for an enforced vacation in a federally funded gated community. When I first took office, Providence was a dying industrial city, and I helped turn it into one of the most desirable places to live in America. I did it by playing the game of hardball politics as well as it has ever been played. My favorite Frank Sinatra lyric is "I did it my way," because that's the only way a mayor can run a city. As I used to tell my staff, "When you spend your weekends kissing elderly women with mustaches, you can make the decisions." If you want to know the truth about how politics is played, you picked the right book. This is the behind-the-locked-door story of how politics in America really works. It's take me a lifetime of successes and failures to write it. It's all in these pages. I have been called many things in my career: I've been "America's Most Innovative Mayor," a "colorful character," and a convicted felon. But no one has ever called me shy.

    It has answers to the world’s most need-to-know questions that will be life transforming for any girl who experience it.In this practical, humorous and easy-to-read guide, one will get to know the new solutions, since the world is shooting new problems at jet speed.Full of funny anecdotes and fascinating insights, it has things a mother never shares. It’s a girl’s Bible, which contains ‘the secrets’ that a babe is always desperate to learn.

    This volume (1) focuses on the traits, habits, and skills to start forming before you enter the business. This is the top producer starter kit. This book is about putting you on a path to success prior even to being licensed. Loaded with specific actions to take today, actions that will improve your value to clients and employers alike. Are you ready to Be the Better Broker?

    Both are newly-weds; Dulcie has a baby girl and Fran is expecting a baby. But there the similarities end.Fran is a Detroit city girl enjoying modern conveniences. Dulcie is a pineapple farmer’s wife enduring the extremes of Australia. Bushfires, floods, cyclones, droughts, dingo attacks and accidents are all too common. Regardless, Dulcie’s optimism shines through, revealing her love of the land and fascination for the wild creatures that share her corner of Queensland.Each book purchased will help support Careflight, an Australian aero-medical charity that attends emergencies, however remote.

    John Bichelmeyer dispensed much more than ground beef and bacon to his customers. A man with only an eighth-grade education and father of 10 children, he offered rare wisdom and compassion to his clientele, friends and family that came from the heart.Now his daughter, Mary B. Lucas, B.D., tells the story of how she earned her B.D. (which stands for "butcher's daughter") by spending hours at the butcher-block table in the family kitchen, listening to her father's stories about how he achieved success by making deep connections with the people around him. In turn, Mary used her father's advice to find the passion and perseverance to rise to the top of the staffing industry.As John used to say, "Remember to put the `comeback sauce' on everyone you meet." In Lunch Meat & Life Lessons: Sharing a Butcher's Wisdom, Mary offers a healthy dose of that sauce, which will empower everyone who reads this book to reach their full potential.

    Readers learn the effects that their listening has on others and insight into the effects that the listening skills of others have upon them.

    In this fun, illuminating parable, we follow Charlie the Seagull as he learns that the secret to being a successful boss lies in a deeper understanding of what management really is and how our actions are perceived by those around us.

    This book delves into the crimes that police have to deal with day after day. Murderers, hitmen, kidnappers, and drug dealers all feature in this collection of true crime stories. Take the drug dealer who walked out of a restaurant bragging that he's killed a man—unaware that his fellow diner was an undercover policeman. Or the young mother, whose death was written off as suicide, but which subsequent investigation proved to be something much more sinister.

    Because most people who walk the Camino are not seasoned pack bakers, or even long-distance hikers, Camino de Santiago: To Walk Far, Carry Less offers information to help would-be pilgrims prepare.

    Inspired by colourful characters, he tells us tales that run the emotional roller-coaster, from heart-warming to hilarious and thought-provoking to, at times, almost unbelievable. Dr Moss invites us to see something of what really goes on behind the surgery door…

    In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. With his typical irreverent and funny tone, Ken lays out the simple ways that public-sector leaders can tear down all the twisted, broken parts of government and rebuild it stronger, leaner and better equipped to help citizens. Full of clear, concise tips on increasing government’s capacity, Extreme Government Makeover is essential reading for everyone in government, from top-level executives to managers and employees on the front lines.What you’ll learn in Extreme Government Makeover• The one and only thing government needs to focus on to get out of this crisis• How government can perform its vital functions 80 percent faster, at less cost and with better quality• The DNA of government complexity and how we can genetically modify it • How to spot the “moldy” thinking that is making us all sick• How to get rid of 40 percent of your agency’s workload• How to find the hidden costs of government• What the next generation of customers and employees are going to do to your operations• Why technology isn’t the answer• Most importantly, you’ll learn a new way of seeing the work of government – and a better way to make that work great.