Drawing on a who's who list of expert consultants in all areas of developmental psychology, Santrock once again provides a trusted, comprehensive, readable, and engaging survey of the field. Rich applications and examples from a range of areas such as parenting, health care, and education ensure that students will remain engaged with the material. Significant revisions for the 5th edition include updated discussions of health and well-being as well as expanded coverage of diversity, culture, and gender.

    Often deceptively simple, the task of a logo is hardly ever an easy one--via extreme reduction it needs to radically and perfectly distill an image or message into a simple, easily recognizable icon.Assembling the works of designers from around the globe this substantial volume contains an incredible wealth of pictorial representations, providing a broad overview of contemporary logo design of cutting edge designers.

    The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.

    From shopping sprees to pension plans, ISAs to investments, money plays a crucial role in our present and future comfort. We may not like to admit it, but diamonds – or cold, hard cash – really can be a girl's best friend.So why, when women have much to celebrate, are we reluctant to talk about it? Why, when we have more wealth in our own names than ever before, do women take less interest in money than men? And why do we still feel that demonstrating an interest in finance is somehow…unfeminine? Because let's face it – for most of us, Prince Charming and his bank balance just aren't coming. If we want to secure our futures we're going to have to do it ourselves.The good news is that it's not hard to do. Dealing with our personal finances is much, much easier than the financial industry would have us believe. Women tend to make better investors than men too – our instincts, so to speak, are on the money. All we need is a bit of know-how and the confidence to put it into practice.Combining years of financial expertise with a healthy dose of scepticism and an easy sense of humour, Merryn Somerset Webb's sharp, witty and appealing guide to personal wealth for sassy women provides the answers. Whether you're drowning in debt, negotiating a higher salary or tackling the thorny issue of a pre-nup, just one read through and you'll be in a position to sort your finances out for good, transforming them from a constant worry into a source of peace of mind.

    Learn the Alphabet and pronunciation as well as useful phrases in 8 categories, such as greetings, travel and directions, making friends to business and emergencies. Download, read and enjoy your vacation like never before.

    They're cute, compact, fun-loving, and great with kids. (Not to mention those soulful eyes!) But their sense of humor, independence, and stubborn nature isn't for everyone. So whether you're thinking about getting your very own Snoopy-dog, or if you've already opened your heart and home to one, Beagles for Dummies answers important questions like: What are Beagles supposed to look like and how should they behave? Should I choose a puppy or an adult dog? Male or female? How do I correct my Beagle's behavior problems? What do I need to do to survive my Beagle's puppyhood? How can I Beagle-proof my house to keep him (and my stuff) safe? What should I teach my Beagle to do? How do I teach him? What health problems is my Beagle likely to have when he's young? How about when he grows up--or gets old? Life with these little hounds can lead to years of merriment, entertainment, and love--but if you think Beagles are just another hound dog, think again! Whether you want to know everything there is to living with a Beagle, or just want to skip to a relevant subject (like how to keep him out of the hamper), Beagles for Dummies gives you everything you need to choose and raise your Snoopy soul mate.

    Hundreds of thousands of pianos are bought and sold each year, yet most people buy a piano with only the vaguest idea of what to look for as they make this major purchase. The Piano Book evaluates and compares every brand and style of piano sold in the United States. There is information on piano moving and storage, inspecting individual new and used pianos, the special market for Steinways, and sales gimmicks to watch out for. An annual supplement, sold separately, lists current prices for more than 2,500 new piano models.

    Magee does a great job of balancing the various aspects of the history of philosophy that may be of interest to different readers. Each philosopher is covered in a section of a few pages outlining the thinker's major ideas, but also containing sidebars with famous quotes, major works, related topics and historical notes. The book is organized chronologically and philosophers are grouped into intellectual movements, introduced and expanded by insets. This format allows the book to be used as a point reference on a single thinker or school of thought, but also reads well from cover to cover as the "story of thought". If you are looking for a good introduction to philosophy, it would be hard to find a more complete, accessible, and universally appealing resource.

    But then he met a bloody band of industrialist, financiers and sadistic assassins, bent on destroying the environmental movement. From Yellowstone to the Everglades to Alaska's arctic wastes, these killers pursue Harry and his girl. If they catch them, hell will follow.

    With 179 tips on everything from personalizing interior decoration to improving family relations, it's the most practical, thorough, systematic, and stunningly illustrated guide to eliminating every obstacle standing in the way of contentment. Enrich personal space by identifying auspicious corners, good fortune directions, and life-enhancing elements, and organize the household to intensify their beneficial qualities. Need to improve finances? Grow orange or lime plants, whose ripening fruits symbolize prosperity, or hang coins or bells on the doors. Sleep on an authentic Feng Shui bed, let carpets create solid foundations, and fill vases with the right flowers. Protect the home or office fr om the "shar chi" or "killing breath" of open shelves. And there's a reason traditional Chinese matriarchs keep cleaning paraphernalia out of sight-they know that visible brooms will "sweep away" the family's livelihood. Try one of many effective methods for ensuring togetherness and harmony between kinfolk, for helping children do well at school, and for attracting romance. As you put these time-tested ideas into practice, you'll feel your world getting better and better! 160 pages (all in color), 7 3/4 x 9 1/4. DELUXE PAPERBACK WITH FLAPS.

    It includes safety data, application information, and much more!TABLE OF CONTENTS Chapter 1: Yesterday's Wisdom, Tomorrow's DestinyChapter 2: How Essential Oils WorkChapter 3: How to Safely Use Essential OilsChapter 4: Single OilsChapter 5: Essential Oil BlendsChapter 6: Techniques for Essential Oil ApplicationChapter 7: Personal UsageAppendix A: Product Usage for Body SystemsAppendix B: Single Oil DataAppendix C: Essential Oil Blends Data

    The systematized and organized method frees the capacity to think creatively and more freely on a task at hand.- Have daily tasks and year long projects rest easily side by side. Be able to advance feeling both in control and motivated.- Discover several solutions for procrastination and scattered or bogged-down states of mind.

    Every organization is looking for emerging leaders, and for those who stand out, there's a bright future ahead. The good news is that everybody can develop and show leadership skills, wherever you are in your career. It's never too early, or too late. An awful lot of guff has been written about leadership - whatever others would have you believe, you can be an effective leader even if you aren't a composite of Nelson Mandela, Ghandi and Shackleton. How to Lead is the book to cut through the daunting hero talk, the nonsense and the fluff. Put simply, leadership is about what you do and how you behave, so that's what this book is about. Based on actual research, it sets out the practical skills and behaviours that distinguish effective from less effective leaders, and shows you how to develop and deliver these vital assets. It doesn't absolutely guarantee success, but it loads the dice in your favour.

    Get expert advice and take back control over your life and workday by managing all your communications action items and interactions with proven time management and productivity techniques and Microsoft Office Outlook 2007 In this book productivity expert Sally McGhee shows you how to take control and reclaim something you thought you had lost forever your work life balance Now you can benefit from Sally s popular and highly regarded corporate education programs learning simple but powerful techniques for rebalancing your personal and professional commitments by using the latest productivity features in Microsoft Office Outlook 2007 If you re bogged down by unrelenting e mail messages conflicting commitments and endless interruptions it s not too late to reclaim control of your workday and take back your life By applying the same time management and productivity techniques used by leading companies you can better manage all of your communications action items and interactions In this book productivity expert Sally McGhee shows you how to take control and reclaim something you thought you had lost forever your work life balance Now you can benefit from Sally s popular and highly regarded corporate education programs learning simple but powerful techniques for rebalancing your personal and professional commitments by using the latest productivity features in Microsoft Office Outlook 2007 Learn the proven methods that empower you to clear away distractions and loose ends and focus on what s really important to you and your business You will discover what defines and what limits your personal productivity and learn how to create your own management system Examine how you collect and store information process and organize your e mail messages for efficiency and plan and prioritize with the calendar features in Office Outlook 2007 Learn what thousands of people worldwide have discovered about taking control of their everyday productivity and

    There will be a lot of times when you need to get something done in Lightroom, but you have no idea where Adobe hid that feature, or what the “secret handshake” is to do that thing you need now so you can get back to working on your images. That’s why this book was created: to get you to the technique, the shortcut, or exactly the right setting, right now. Here’s how it works: When you need to know how to do a particular thing, you turn to the chapter where it would be found (Print, Slideshow, Organizing, Importing, etc.), find the thing you need to do (it’s easy-each page covers just one single topic), and Scott tells you exactly how to do it just like he was sitting there beside you, using the same casual style as if he were telling a friend. That way, you get back to editing your images fast.This isn’t a book of theory, full of confusing jargon and detailed multi-step concepts. This is a book on which button to click, which setting to use, and exactly how and when to use it, so you’re never “stuck” in Lightroom again. This will be your “go to” book that sits within reach any time you’re working in Lightroom, and you are going to love having this type of help right at your fingertips.