Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

    Visually engaging, enticing and current examples with an overall focus on business.Legal Environment of Business and E-Commerce; Torts, Crimes, and Intellectual Property; Contracts and E-Commerce; Domestic and International Sales and Lease Contracts; Negotiable Instruments and E-Money; Credit, Secured Transactions, and Bankruptcy; Agency and Employment; Business Organizations and Ethics; Government Regulation; Property; Special Topics; Global EnvironmentMARKET Business Law continues its dedication to being the most engaging text for readers by featuring a visually appealing format with enticing and current examples while maintaining its focus on business.

    Chapters cover cancer, infection, immune disorders, genetics, and disorders of each body system, highlighting pathophysiologic processes, resulting signs and symptoms, diagnostic test findings, and current treatments. Reader-friendly features include illustrations, checklists, and full-color miniguides illustrating the pathophysiology of specific disorders.This edition has new full-color miniguides on cancer pathophysiology and neuropathology. A new Focus on Genetics feature identifies gene-related discoveries and their implications for treatment or diagnosis. Review questions and answers follow current NCLEX-RN® requirements and alternate-format questions are included.

    In The Four O'Clock Faculty, Rich identifies ways to make PD meaningful, efficient, and, above all, personally relevant. This book is a practical guide that reveals why some PD is so awful and what you can do to change the model for the betterment of you and your colleagues.

    Had they known what a fickle muse Clio would prove to be, they might have been more anxious. The making of myths and legends, complete with a hagiology and demonology, is inherent in the process of evolution toward nationhood. Consequently, individual actors in the original drama have often been consigned by History to roles they did not actually play, and the most important of them have played shifting roles, being heroes in one generation and villains in the next. It is therefore not surprising that Alexander Hamilton—along with Washington, Jefferson, Adams, and Madison—has had his ups and downs at the hands of historians.

    Efforts to define and then assess the key qualities of writing have helped pinpoint what outcomes matter most and how to measure them, yet they threaten to become an end in themselves. Meanwhile, high-quality instruction seeks to create a safe environment that applauds risk taking by supporting students through strategies that are not readily measured. In this landmark book, Vicki Spandel takes on the immeasurable, opening an exciting discussion about the conditions writers need to achieve their full potential and offering practical applications for any writing classroom.In The 9 Rights of Every Writer Spandel invites nine published authors into a discussion of what makes writing work. Well-known novelists, researchers, science writers, and teacher-writers join this dynamic conversation, and together they draw vital conclusions about teaching strategies that both lead to growth in craft and allow good teaching to flourish. Join Spandel and friends in discovering the personal and instructional importance of:reflecting finding personally important topics going off topic personalizing the writing process writing badly to unearth and clarify meaning observing other writers at work assessing constructivelyand well experiencing structural freedom unearthing the power of each writer's voice. As you will discover, The 9 Rights of Every Writer weaves the philosophical into the practical, offering powerful, ready-to-use lessons that jumpstart the progress of the writers in your classroom and help them reach writing standards. Harness your passion for writing instruction, let go of rigid practices, and balance the needs of maturing writers with today's classroom realities. Read The 9 Rights of Every Writer, learn to trust your teaching instincts, and concentrate on what matters most: creating an instructional setting where writers can achieve success that soars beyond what can be measured.

    Wible exposes the pervasive and largely hidden medical culture of bullying, hazing, and abuse that claims the lives of countless medical students, doctors, and patients. Now—for the first time released to the public—here are private letters and last words from our doctors who could no longer bear the pain of an abusive medical system. What you don’t know about medical training and culture can kill you. Dr. Wible takes you behind the white coat and into the mind, heart, and soul of our doctors—and provides answers.

    

    The book's holistic perspective shows students how nursing care involves more than performing procedures. With a case-based approach to learning, the book offers numerous examples and opportunities for students to think critically. The Seventh Edition includes new features highlighting clinical questions and research, nursing advocacy, and health literacy, and also includes new information related to electronic medical records and documentation. With this textbook you'll find an integrated, cohesive, and student-focused suite of multimedia products to appeal to all types of learners, including a bound-in DVD-ROM and a companion website.

    Completely Revised for the New 2007 Version of the CCNA Exam (#640-802) Cisco networking authority Todd Lammle has completely updated this new edition to cover all of the exam objectives for the latest version of the CCNA exam.

    Bringing technology into the classroom is about so much more than replacing overhead projectors and chalkboards with Smart Boards. Unfortunately, as Stanford Professor Jo Boaler says, “We are in the twenty-first century, but visitors to many math classrooms could be forgiven for thinking they had stepped back in time and walked into the Victorian era.” But that’s all about to change . . . In Teaching Math with Google Apps, author-educators Alice Keeler and Diana Herrington reveal more than 50 ways teachers can use technology in math classes. The goal isn’t using tech for tech’s sake; rather, it’s to help students develop critical-thinking skills and learn how to apply mathematical concepts to real life. Memorization and speed tests seem irrelevant to students who can find the solution to almost any math problem with a tap of the finger. But today’s digital tools allow teachers to make math relevant. Specifically, Google Apps give teachers the opportunity to interact with students in more meaningful ways than ever before, and G Suite empowers students to stretch their thinking and their creativity as they collaborate, explore, and learn. Teaching Math with Google Apps shows you how to: Create engaging activities that make math relevant to your students Interact with students throughout the learning process Spend less time repeating instructions and grading work Improve your lessons so you can better meet your students’ needs Packed with lesson ideas, links to downloadable templates, step-by-step instructions, and resources, Teaching Math with Google Apps equips you to bring your math class into the twenty-first century with easy-to-use technology. What are you waiting for?

    Students will receive a grounding in areas that vary from treatment to organizational and community settings. This edition also includes of new case studies, practice examples and guiding principles.

    Well, according to her twin brother Cole, that is. Cole's resentment toward him has been there for as long as she can remember.So it goes without saying that she needs to stay away from Jake if she wants to keep the peace. That should be easy, right?Except there's one problem: Jake is assigned as her partner for a school paper. And as if that's not enough, she also needs his help to get back in her best friend's good graces.Callie knows that getting close to him is not a good idea. Too bad she's starting to like him...

    1935) is Singapore’s longest serving opposition politician. A member of parliament for nearly three decades, Chiam is also one of Singapore’s most iconic, influential and beloved political figures. Through his efforts in shaping Potong Pasir into a “model constituency”, the veteran statesman has greatly contributed towards an increasingly pluralistic Singapore.When he first entered politics in 1976, there was not a single opposition member in Parliament. As the founder of the Singapore Democratic Party, and later the Singapore People’s Party, Chiam has long rallied for the need of an opposition as the essential democratic check on a one-party system. He is respected for his level-headed and non-confrontational stance, and is the only opposition member to have received public apologies and out-of-court damages from cabinet ministers of Singapore’s ruling People’s Action Party. Based on extensive interviews, family documents and party archives, Let the People Have Him is the first biography of an opposition politician from post-independence Singapore—a biography of a man who, through his accomplishments and devotion, struggled to build a fairer, more balanced and diverse country. Tracing the first half of a life fully lived, this book sheds light on Chiam’s circuitous and colourful route to Parliament at the age of 49—from his revolutionary family background to his days as a champion school swimmer; from his political awakening in New Zealand to his stint as an inspiring school teacher in Malaysia; from training as a lawyer to his cross-continental romance with his wife Lina; from standing as an independent candidate in 1976 to winning the Potong Pasir seat in 1984 as the leader of the fledging Singapore Democratic Party. Let the People Have Him draws a humanistic picture of Chiam in his early days—as his country changed around him before he was to change it—while revealing the guiding values that have made this humble and unassuming man revered for generations to come.

    From professional women who hit the maternal wall, to childcare workers who can't afford quality care for their own children, this book captures what it means to be a mother in America today. This groundbreaking book also celebrates the successes of companies that have discovered the value of good family policies, families who are making it work, model childcare programs, and legislation that supports families.