Book picks similar to
Customer Care: How to Create an Effective Customer Focus by Sarah Cook
self-improvement
career-development
idp-cso
interpersonal
Disrupt Yourself: Putting the Power of Disruptive Innovation to Work
Whitney Johnson - 2015
An expert in driving innovation via personal disruption, Whitney Johnson, will help you understand how the frameworks of disruptive innovation can apply to you: if you want to be successful in unexpected ways, follow your own disruptive path. Dare to innovate. Dream big dreams. Do something astonishing. Disrupt yourself. In this book, you will learn how to apply these frameworks to building a business, career – and you.We are living in an era of accelerating disruption – those who can manage the S-curve waves of learning and maxing out will have a competitive advantage. But this is a skill set that needs to be learned. Disrupt Yourself will help people cope with the unpredictability of disruption, and use it to their competitive advantage.
A Passion for Success
Kazuo Inamori - 1995
Topics include: making the right decisions; how to enhance work; and managing a meaningful business. It aims to identify key principles for business success.
Secrets of a Master Closer: A Simpler, Easier, and Faster Way to Sell Anything to Anyone, Anytime, Anywhere: (Sales, Sales Training, Sales Book, Sales Techniques, Sales Tips, Sales Management)
Mike Kaplan - 2012
Here's the deal: At its core, selling isn't a patchwork of cheesy closing techniques, annoying high-pressure tactics, or gimmicky rebuttals. True salesmanship follows very specific laws, has very specific steps and stages, and leaves a customer feeling happy and helped. It's honest, respectful, enlightening, friendly, and done with real care. It's the type of selling that wins you not only customers, but fans. Not coincidentally, this is the type of selling that truly great salespeople have mastered. This is the type of selling that keeps pipelines full and moving, and that builds a strong, loyal customer base that continues to give back to you in the form of customer loyalty, reorders, and referrals. Well, that's what this book is all about. It will give you a crystal-clear picture of the exact steps that every sale must move through and why, and how to methodically take any prospect through each, and eventually to the close. And how to do it with integrity and pride. In this book, you'll learn things like... * The eight precise steps of every sale. Leave any out, and you will struggle. Use them all correctly, and you will be able to close unlimited sales. * The true purpose of the presentation and the crucial, often-missing steps that need to be taken first. If you're making the same presentation mistakes as most other salespeople, this chapter alone could double your sales. * How to easily discover which prospects can use and pay for your product/service, and which can't. Time is your most valuable commodity as a salesperson, and if wasted, it costs you money. * Learn how to smoothly create an abundance of closing opportunities, and know when to act on them and close. This is the hallmark of every master closer. Learn it, use it, and profit. * Why it's a myth that you need to know multiple ways to close deals. Learn this one, simple method, and you'll be able to use it to close all of your sales. * Simple formulas to turn any objection into a closing opportunity. Use them and never fear hearing a prospect's objection ever again. * And a whole lot more! This is more than a just a book, really. It's a step-by-step sales training course. Each chapter ends with precise exercises that will help you master each technique taught and each step of the sales process. If you are new to sales, make this book the first one you read, and you will greatly increase your chances for quick success. If you are a seasoned veteran and are looking for ways to improve your numbers, this book will help you make your sales goals a reality. SPECIAL BONUS FOR READERS! With this book you'll also get a free "Road Map" from the author that lays out, in a PDF chart, every step and key principles taught in the book. Print it out and keep it handy because it makes for a great "cheat sheet" to use while selling, or just to refresh on what you've learned. Scroll up, click the "Buy" button now, learn the secrets of master closers, and use them to sell more, sell easier, and sell faster!
The Beginner's Affiliate Marketing Blueprint: How to Get Started For Free And Earn Your First $10,000 In Commissions Fast! (Make Money With Affiliate Marketing 2018 Edition) (Online Business)
Alex M. - 2017
Inside the affiliate marketing blueprint you will learn exactly how to: • Choose the right offer to promote • Get the right mindset to make money with affiliate marketing • Sign up to the best affiliate networks • Start an affiliate marketing business using free methods • Create great looking landing pages that convert • Drive traffic to your offers from the best traffic networks • Track and scale your marketing campaigns to insane numbers • Automate your affiliate business to earn commissions on autopilot • The Free bonus course will take you even more in depth and connect you with thousands of internet marketers from all over the world! Don’t wait any longer! This guide will NOT be at this price forever! Scroll up, download it, read it, and begin making money online with affiliate marketing.
The Big Book of Customer Service Training Games
Peggy Carlaw - 1998
Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
How To Start A Profitable Authority Blog In Under One Hour: Write About What You Love, Create A Website, And Make Money
Passive Marketing - 2015
6 months later, his first blog was earning more than his retail job which he decided to quit and focus on blogging.These results are not typical, but this book will go over the complete steps to setting up a profitable authority site which you can use to creating your first website and earning supplemental income.*Who was this book written for?*This book is written for people who are looking to start blogging and those people looking to create a website. It will also be helpful to those who are already blogging but not making money from their efforts.*Who this book is not for:*If you are looking to start a website and get rich overnight, look elsewhere. You will need to be dedicated and work hard to achieve desirable results.While this book gives valuable information to those who are already making money blogging, if you making thousands of dollars a month, it was not written for you and might move a bit slow.*Topics covered in this book:*•Who Am I?•Step 1: Picking A Niche•Step 2: Keyword Research•Step 3: Setting Up Your First Website•Step 4: Writing Content For Your Website•Step 5: Collecting Emails•Step 6: Content Promotion]You will learn how these 6 steps to starting a blog can be done in under an hour while learning about the basics of blogging in WordPress. You will also get access to the exact tools that are used every day by websites across the world.Learn how to start your blog today, get started, and within the next 60 minutes, you should have a fully functioning website. This is the most comprehensive book about how you can start a blog which will hold your hand every step of the way.
Dr. Libby's Beauty From The Inside Out
Libby Weaver - 2013
How many of us stop to consider that our outer layer is merely a reflection of inner processes, completely reliant on the health of the 50 trillion cells that you are made of? And the health of those cells is impacted by everything from the food you eat, the nutrients present or missing from your blood, and the hormones and messages your body makes based on whether your thoughts are fearful or loving. Think about that…As a society, our relationship with beauty is in crisis. We are told that beauty exists only in certain forms, images, and at certain ages. We can feel bombarded with images that lead us away from our own unique beauty and encourage us to try to look like someone else rather than become and accept more of who we are. While adults can be affected by such messages, these messages can be particularly damaging to children and teenagers who so desperately want to be loved, approved of, considered special, and seen as beautiful. There is so much beauty on offer to us 24/7, at any age, inside us, around us, and shining from us. For so many, a veil just needs to be lifted so you can experience your own radiance. Let’s see what we can do!When most people think about improving their appearance, they usually focus on a product, another “quick fix”. Yet when you consider that the skin cells on your face are a small percentage of the total number of cells in the whole body, it seems crazy that we don’t spend more time getting the majority of the cells functioning optimally, leading us to the outcomes we seek.Through Beauty From The Inside Out, Dr Libby expertly explains your outer world, the food you choose, the nutrients you ingest, hydration, posture, movement and what your body needs to create lovely nails, lustrous hair, sparkling eyes, and clear, luminous skin. Be guided to deal with very specific bumps in the road, such as dark circles under the eyes, eczema, pimples, and hair that is falling out, just to name a few. Just as importantly, Dr Libby explains your inner world, sex hormones, stress hormones, detox, digestion, elimination pathways, thyroid and pituitary functions. Both worlds relate to your sparkle and by taking a heart-opening look at your emotional landscape, many find that that is where the real elixir is.Beauty From The Inside Out is a must-have beauty bible for all women. Enjoy radiating your own unique sparkle, from the inside out.
How to Think Clearly: A Guide to Critical Thinking
Doug Erlandson - 2012
Dr. Doug Erlandson draws on concrete examples of good and bad reasoning from the political and social realm and everyday life to make his points in a sometimes lighthearted but always meaningful way. Here's a Preview of What's in the Book
Identifying the differences between good and bad arguments
Avoiding fallacies
Creating good explanations
Assessing probabilities
Recognizing that statistics and numbers can lie
˃˃˃ Here's How You Benefit How to Think Clearly gives you the tools you need to critically assess the claims and counterclaims with which you are bombarded by politicians, pundits, commentators and editors, as well as coworkers, friends and family, and will aid you in developing skills to present your view in ways that are clear, coherent, sensible and persuasive. ˃˃˃ Suitable as a classroom text and for independent study How to Think Clearly is easy to understand and suitable for independent study. At the same time it offers the content and intellectual rigor that you would expect in a text for an introductory college-level course in critical thinking. ˃˃˃ What Others Are Saying About How to Think Clearly: A Guide to Critical Thinking Dr. Erlandson has given a wonderful introduction to good critical thinking: how to recognize good and bad arguments, helpful and non-helpful explanations, the ways that numbers can be manipulated. You can tell that he must be a good teacher. (G. Feltner)The author offers a refuge of reason within our culture of disregard for open-mindedness and rational discourse where the popular debate of serious issues or ideas is often a shouting match from the margins. (Cubs Fan)A great read for anyone who is new to logic and critical thinking, or someone who just wants to review and refresh their knowledge. (Paul D.)
Scroll up and grab a copy today.
Federal Resume Guidebook: Strategies for Writing a Winning Federal Resume
Kathryn K. Troutman - 1997
This book shows you writing methods to get best qualified, referred to a supervisor, interviewed, and hired! Effectively include KSAs in your resume with accomplishments. Maximize readability with the Outline Format federal resume. Analyze vacancy announcements for keywords. Master the Assessment Questionnaire. Format your USAJOBS federal resume for readability. Includes dozens of sample federal resumes in the Outline Format with KSAs!
The Creative Thinking Handbook: Your Step-By-Step Guide to Problem Solving in Business
Chris Griffiths - 2019
Some people say that creativity is about thinking outside the box, while others believe it is about being creative inside the box; but what if there is no box?The Creative Thinking Handbook argues that we need to identify and remove the 'box' around our thinking, so we canunlock unlimited streams of creativity for professional and business success. This book offers an integrated system of personalized insights, along with clear, practical tools and strategies - including the tried-and-trusted Solution Finder model.The authors show you how to develop your creative problem-solving skills to make better decisions with an individualized step-by-step strategy. Based on long-term research and testing of the creative thinking process,
The Creative Thinking Handbook
helps you generate more ideas and find brilliant solutions for any professional challenge.
The Little Book of Leadership: The 12.5 Strengths of Responsible, Reliable, Remarkable Leaders That Create Results, Rewards, and Resilience
Jeffrey Gitomer - 2011
The true measure of any leader is his or her ability to react based on past experience and gut feelings, respond in real time to current circumstances, and then to recover quickly and move on with new lessons learned. The Little Book of Leadership combines classic style with the latest innovations to challenges the reader to self-evaluate every facet of their leadership, coaching, and communication abilities in order to better formulate what actions can be taken to improve their natural skills. Ideas and answers are provided for every challenge.Chapters include information about the 12.5 leadership strengths: From insights to legacy and every element in between. Morale, Attitude, Resilience, Opportunity, Guts, Measurement, Coach, Celebration, Next-level, and Lost Secret of Leadership Foreword by Dr. Paul "Doc" Hersey, creator of Situational Leadership Other books by Gitomer: The Sales Bible: The Ultimate Sales Resource, Revised Edition, also by Wiley, The Little Red Book of Selling (Bard Press) The Little Gold Book of YES! Attitude (Pearson) Whereas other books rely on theory or philosophy, The Little Book of Leadership takes leadership into the real world of business, providing proven methods for becoming a successful leader.
Semper Fi: Business Leadership the Marine Corps Way
Dan Carrison - 1998
Marine Corps has been a paragon of world-class leadership, excelling in the areas of motivation, training, and management. Semper Fi -- which since its hardcover publication has become a best-selling, business leadership classic -- shows readers how to adapt these proven practices for their own organizations. Semper Fi goes behind the scenes to pinpoint what works for the USMC, showing readers how to create a training and management culture that brings out the best in all their employees. The book gives readers tough, practical tips for: * inspiring individual initiative * rewarding hard work * encouraging loyalty * working with limited resources * dealing with change * "leading the troops"" at every level of the organization. "This is not," according to Dan Rather, "one of those mumbo-jumbo, pseudo-philosophical books on leadership. Semper Fi is a book you will actually USE, read, and refer to again and again."
Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results
Judith E. Glaser - 2013
It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.
Oola: Find Balance in an Unbalanced World
Dave Braun - 2013
Oola is a "state of awesomeness." When your life is balanced and growing in the 7 key areas of life (Fitness, Finance, Family, Field, Faith, Friends, and Fun).Oola reads more like a collection of kick-butt anecdotes and sincere stories that just happen to have meaningful messages. Co-authors Dave Braun (The OolaSeeker) and Troy Amdahl (The OolaGuru) have been there and done that.Kurt Warner, NFL MVP, wrote the foreword. "What I have been seeking, and what I believe everyone is seeking ... in an OolaLife." Mark Victor Hansen (the "Chicken Soup for the Soul" co-author) says, "Oola is happy inspiration!" Oola has received glowing reviews from top authors, pro athletes, musicians, industry leaders, and Olympians.Need 7 more reasons to read this book:1. Learn the three simple steps to balance and grow your life in an unbalanced world.2. Uncover what blocks you from the life of your dreams and what can get you there faster.3. Find out what you can learn from a drunken Thai monkey, a black Ninja, and zebra-striped underwear.4. Why no matter what you have done or have failed to do, you deserve a better life.5. Become inspired to take the steps, reach your milestones, and achieve your OolaLife.6. Discover the 7 key areas of life you must balance and grow.7. Unlock the secrets to taking your life to the next level.